VIP Manager Offline

We are a fast-growing international iGaming company with over five years of success in both sportsbook and online casino verticals. Our multi-brand portfolio operates across various global markets, backed by a solid reputation and a data-driven approach to customer engagement.

As we continue our international expansion, we are seeking a VIP Manager to elevate our high-value player relationships, drive customer retention, and ensure a world-class gaming experience tailored to our most loyal users.

What You’ll Be Doing:

• Manage a portfolio of high-value VIP clients.
• Build and maintain long-term, personalized relationships with key players.
• Engage regularly with clients via email, messengers, and other channels.
• Enhance player retention and loyalty through tailored service.
• Monitor client activity for “red flags” and intervene proactively.
• Identify upsell opportunities and mitigate churn risks.
• Work efficiently with CRM tools and maintain accurate client records.
• Prepare regular reports on player behavior and account performance.
• Collaborate on the development of VIP campaigns and loyalty programs.

What You Bring to the Table:

• 1+ year of experience as a VIP, Retention, or Account Manager in iGaming.
• Deep understanding of VIP player psychology and lifecycle.
• Strong verbal and written communication skills.
• Proficiency with CRM systems and player segmentation.
• Analytical mindset with the ability to form hypotheses from behavioral data.
• Fluent English (B2+), both written and spoken, used daily in work.
• Solid knowledge of sports betting (bet types, odds, live betting, key sports).
• Familiarity with top casino games and providers (slots, live casino).
• Ability to recommend games or events tailored to individual player preferences.
• Understanding of bonus mechanics and promotional segmentation.

Why Join Us?

• Inspiring work environment with a global, award-winning company.
• Clear growth path and professional development opportunities.
• Work with a passionate and supportive international team.