Jobs at Djinni

Requirements:
• 4+ years of commercial experience in Node.js development.
• 1+ year of experience with NestJS (or a strong willingness to quickly get up to speed).
• Experience in developing REST APIs and/or GraphQL using NestJS.
• Proficiency in TypeScript.
• Knowledge and hands-on experience with MongoDB, MySQL, or PostgreSQL.
• Experience integrating third-party APIs/services (e.g., sports feeds, payment gateways, etc.).
• Experience working with message queues — RabbitMQ, Kafka, or similar.
• Understanding of distributed systems design principles.
• Experience with Redis for caching and Pub/Sub (preferred).
Nice to have:
• Experience working on high-load projects, especially those involving live data.
• Experience writing and maintaining automated tests (unit, integration, E2E).
• Experience with WebSocket, gRPC, or other real-time technologies.
• Knowledge of architectural patterns such as CQRS, Event Sourcing, and DDD.
• Experience deploying and configuring applications using Docker/Kubernetes/CI/CD.
• Experience in the IGaming/betting industry (optional but a strong advantage).
We offer:
• Opportunity to make an impact and see the results of your work within the company.
• Competitive compensation that grows with your achievements.
• Paid vacation and sick leave.
• Medical insurance.
• Budget for conferences, workshops, and training to support your professional growth.
• Free English language courses.
• Flexible work schedule.

Customer 

Our client is a leading Swedish telecommunications company delivering innovative, large-scale technology solutions within complex infrastructure environments.

Project

The project involves developing a centralized portal that serves as a single source of information about software components and their relationships with hardware systems. The solution ensures transparency of software–hardware dependencies and enables compatibility analysis between different component versions.

Technical stack: Python(Django), AngularJS, Kubernetes, CI/CD, Jenkins. 

Responsibilities 

• Contribute to technical solutions and write maintainable code 
• Develop new features and components, assist with refactoring, debugging, and maintaining software
• Participate in peer code reviews and follow established engineering practices
• Perform unit and integration testing
• Assist in analyzing requirements and preparing design for features
• Create and update technical documentation
• Participate in conference calls and meetings with the Customer when needed
• Be an active member of the SAFe team, participate in estimation, grooming, and planning sessions

Requirements 

• 2+ years of experience working with Python
• Solid knowledge of JavaScript and TypeScript
• Experience with CI/CD pipelines and related tools
• Hands-on experience with Kubernetes
• Understanding of backend development principles and RESTful APIs
• Front-end development experience, including component-based architecture
• Knowledge of relational databases and data modeling concepts
• Familiarity with testing practices for both frontend and backend applications
• Basic understanding of cloud environments and deployment processes
• Strong Intermediate (B2) level of English or higher

Will be a plus

• Experience with AngularJS 

CrunchCode — міжнародна сервісна ІТ-компанія з досвідом близько 7 років у розробці вебсервісів і вебзастосунків. Ми працюємо у форматах staff augmentation (outstaff) та outsourcing і підключаємо спеціалістів до проєктів клієнтів у довгостроковій моделі співпраці.

Ми працюємо переважно з проєктами в доменах логістики (включно з last mile),e-commerce, fintech та банкінгу, а також enterprise-рішеннями.
Для нас важливо, щоб проєкт був “чистим” і зрозумілим з точки зору етики та цінності для користувачів.

Ми принципово не беремо проєкти, пов’язані з:
● gambling / гемблінгом,
● adult-контентом та порнографією,
● шахрайством або будь-якою розробкою, що спрямована на обман чи маніпуляції.

What We Offer:
● Fully remote work
● Long-term, stable project
● High level of autonomy and trust
● Minimal bureaucracy
● Direct impact on business-critical logistics systems
● Long-term engagement, not a short-term contract.

Required: 
Senior Backend PHP Developer with experience in: 
- PHP 8.x
- Laravel and/or Symfony
- PostgreSQL
- MongoDB
- Redis
- RabbitMQ
- Docker

Requirements (Must-have):
- 5+ years of commercial experience with PHP
- Strong experience with Laravel and/or Symfony
- Experience in designing backend architecture from scratch
- Hands-on experience with PostgreSQL and MongoDB on large data volumes
- Experience with message brokers (RabbitMQ and/or Kafka)
- Strong knowledge of REST APIs
- Experience with Redis
- Experience with Docker
- Understanding of CI/CD processes
 

Responsibilities:
- Development of the Back Office system
- Integration of the Back Office with various system modules
- Designing and implementing backend services and APIs
- Ensuring system scalability, performance, and reliability

Hiring Process:
- Intro call
- Technical discussion (focused on real experience)
- Offer
Start: ASAP

• Kyiv, city center
• Office-based position
• Monday – Friday, 10:00 – 19:00
• Competitive salary
  
  About the Role
• We are looking for a Cyber Security Engineer who will be responsible for protecting the company’s infrastructure, securing data, and performing security audits.
• In this role, you will work with access control systems, encryption, security monitoring, and vulnerability analysis to ensure the reliability and safety of our systems.
  
  Responsibilities
• Ensure infrastructure security across company systems
• Manage access control systems:
  • IAM
  • RBAC
  • Zero Trust architecture
• Implement and monitor data encryption
  • TLS / HTTPS
  • Database encryption
• Identify and mitigate web security vulnerabilities
  • OWASP Top 10
  • XSS
  • CSRF
  • SQL Injection
• Configure and analyze system logging
• Work with SIEM systems
• Conduct security audits
• Participate in penetration testing
• Monitor and enforce data protection policies
• Ensure compliance with basic GDPR principles
  
  What We Offer
• Comfortable modern office in the center of Kyiv
• Great location with convenient transportation
• Office kitchen
• Corporate English courses and professional training
• Competitive salary
• Supportive and professional team
• Regular corporate events and team-building activities
• We believe that a strong team is built on respect, trust, and professional growth.
• We value and support our employees and strive to create a comfortable and motivating work environment.

TalentMinted is a boutique recruitment agency working with international clients across Europe and beyond. We specialize in hard-to-fill technical roles and move fast with a clear, transparent process.

We’re looking for a Senior Technical Recruiter who genuinely enjoys challenging searches — the kind of work where you need to think, dig deep, test sourcing hypotheses, and win in competitive markets.

Typical roles include SAR System Engineer, Embedded/Firmware, DSP, RF/SDR, Radar, Computer Vision, Backend and other niche engineering positions.

What you’ll do

• Own roles end-to-end: intake → sourcing strategy → pipeline → offer → close
• Run proactive sourcing (LinkedIn Boolean/X-ray, GitHub, communities, referrals)
• Conduct structured screening calls (tech fit, motivation, relocation, comp, availability)
• Deliver high-quality submissions: clean candidate summaries, risks, and motivation
• Drive process velocity: follow-ups, interview coordination, stage control, offer support
• Keep ATS/tracker updated with accurate statuses and notes
• Partner with hiring managers/clients to clarify requirements and manage expectations
• Build long-term candidate relationships in niche markets

Must-have

• 3+ years of IT recruiting experience (agency and/or in-house), including hard-to-fill roles
• Strong sourcing skills and the ability to find passive candidates
• Confidence recruiting for technical domains (ability to “speak engineer” at screening level)
• English B2+ (written and spoken) for international hiring
• Ownership mindset: proactive, resilient, consistent follow-up discipline

Nice-to-have

• Experience recruiting in Embedded / RF / DSP / SDR / Radar / SAR domains
• Hands-on with LinkedIn Recruiter / Sales Navigator, GitHub sourcing, X-ray search
• Experience recruiting across EU markets (DACH/Benelux/Central & Eastern Europe)

What you get

• Base salary + % performance bonus (transparent model, discussed early)
• Full remote setup, flexible workflow, and fast feedback loops
• Strong niche roles that build your expertise and reputation
• Clear processes + tools (ATS/tracker, sourcing stack)
• A team that values speed, quality, and honest communication

How to apply:
Send

1. 2–3 examples of the hardest roles you’ve closed (domain + location + timeline)
2. Your preferred markets/time zones
3. Tools you use (LinkedIn Recruiter/SalesNav, etc.)

Our client is a travel tech startup that helps users automatically save money on flights and hotel bookings. The platform monitors booked reservations and, if the price drops, rebooks or secures a refund so users get the savings without any manual effort. The product integrates with users’ email to track bookings and works with major airlines and hotels worldwide. The company operates on a performance-based model, taking only a percentage of the savings it generates.

Requirements

Must-have skills

• Node.js — 8-10+ years of commercial experience
• Express.js — building REST APIs, middleware, routing
• MongoDB — Mongoose ODM, aggregations, indexing, query optimization
• Redis — caching, pub/sub, queues
• Testing — writing unit and integration tests (Mocha, Chai, Supertest or similar)
• Git — branching, code review, merge requests
• REST API — design and third-party integrations

Nice-to-have skills

• TypeScript — typing, migrating JS projects to TS
• GCP (Google Cloud Platform) — Cloud Run, KMS, Cloud Storage
• OpenSearch/Elasticsearch — full-text search, indexing
• REDIS — cache, queues
• Socket.io/WebSockets — real-time communication
• Gmail API / Google APIs — OAuth 2.0, email processing
• Stripe — payment integration, webhooks
• Twilio — SMS notifications
• Cheerio — HTML parsing
• Handlebars — email templating

Would be a plus

• Knowledge of queue patterns and background job processing
• Experience with Passport.js (JWT, OAuth)
• Understanding of web application security principles (OWASP)

Responsibilities

• Develop and maintain backend services on Node.js
• Write automated tests for new and existing code
• Integrate with third-party APIs (payment systems, email services, SMS)
• Optimize performance and scalability
• Work with MongoDB database, Redis storage and OpenSearch engine
• Conduct code reviews and participate in technical discussions
• Work with existing codebase, refactoring

Tech Stack

• Runtime: Node.js 22
• Framework: Express.js
• Database: MongoDB (Mongoose)
• Search: OpenSearch
• Cache: Redis
• Real-time: Socket.io
• Cloud: GCP (Cloud Run)
• Auth: Passport.js (JWT, Google OAuth 2.0)
• Payments: Stripe
• Email: Gmail API, Resend
• SMS: Twilio
• Testing: Mocha, Chai, Supertest, Sinon
• Validation: Joi, Zod
• Logging: Winston

StellarTech is looking for Graphic Designer.

Graphic Designer will support the Monetisation design team by creating visual assets for marketing funnels. The role is primarily focused on graphic production and working with existing concepts rather than on independent ownership of design strategy.

The designer will work closely with the PMM team and a senior designer, producing high-quality visual materials within the existing design system. This role is well suited for a junior designer who is looking to grow and gain experience working on monetisation and growth-related tasks.

What You'll Do:

• Create graphic assets for monetisation funnels, including paywall screens, upsell elements, and promotional banners  
• Create and adapt vector illustrations and UI graphics within the existing visual style  
• Design banners and visual assets for email marketing campaigns  
• Prepare screenshots and visual assets for the App Store and Google Play, including updates and localisations 
• Adapt existing creatives to different formats, sizes, and A/B test variations  
• Maintain visual consistency and high quality across all monetisation-related materials  
• Work closely with the senior designer and the PMM team  
• Maintain well-organised source files and follow internal naming and handoff guidelines  
• Create Lottie animations for monetisation funnels

KPI, 3 months:

• Successful onboarding and understanding of the monetisation design team workflows  
• Ability to independently handle standard graphic production tasks for monetisation funnels under the guidance of a PMM
• Consistent adherence to the design system, brand guidelines, and visual quality standards  
• Timely delivery and updates of email banners, store screenshots, and promotional materials  
• Proper organisation of source files and compliance with internal naming and handoff guidelines  
• Ability to receive feedback and apply revisions efficiently without compromising quality or deadlines  

What We're Looking For:

• Figma (advanced level), Adobe Illustrator, Adobe Photoshop, AI image tools.
• Strong ability to create vector illustrations independently.
• Ability to work effectively with feedback and iterate on designs  
• Attention to detail and high standards for visual quality  
• Good communication skills and ability to collaborate with designers, PMM, and stakeholders  
• Responsibility and ability to meet deadlines  
• Willingness to learn and grow 

Nice to Have:

• Lottie, Rive, Midjourney
• Proactive attitude and willingness to suggest improvement

Why You’ll Love Working With Us:

• Impactful Work: Your contributions will directly shape the future of our company.
• Innovative Environment: We're all about trying new things and pushing the envelope in EdTech.
• Freedom: Flexible role based either remotely or hybrid from one of our offices in Cyprus, Poland.
• Health: We offer a health Insurance package for hybrid mode (Cyprus, Poland) and a health corner in the Cyprus office.
• Wealth: We offer a competitive salary.
• Balance: Flexible paid time off, you get 21 days of annual leave + 10 bank holidays.
• Collaborative Culture: Work alongside passionate professionals who are as driven as you are.

We’re a recruitment agency working mainly with space companies and R&D teams. These are hard-to-fill roles with high standards and multi-stage interview processes.

Example roles you’ll work on

• SAR System Engineer

What you will do (freelance recruiter scope)

• Source candidates (LinkedIn, communities, job boards, referrals, your network)
• Run first outreach + initial screening
• Collect required answers in writing or via a quick call (we provide questions/template)
• If the candidate matches requirements — hand off to our team (CV + answers + short recruiter summary)
• We validate and submit to the client
• You stay in touch with the candidate and with us to move them through interview stages until offer/start

Requirements

• Proven experience in IT/Tech recruitment (agency or in-house)
• Strong sourcing skills (LinkedIn + Boolean)
• Solid English (messaging + short screening calls)
• Comfortable working with complex profiles and international pipelines
• Reliable communication, fast follow-ups, clean reporting

Nice to have: Space/Defense/Embedded/SAR-related hiring experience; EU/Canada hiring exposure

Bonus & payment terms

• €1,000 – €2,000 per successful hire
• Payment split:
  • 50% after candidate’s start date
  • 50% after passing probation (3 months)

How to apply

Please share:

• Short intro (your recruiting background)
• 2–3 examples of roles you’ve closed (stack + geography)
• Your sourcing channels
• Weekly availability (hours/time zone)

We’re helping Fedoriv Agency find their next CX/Digital Leader — a builder, strategist, and product-minded leader who can own Fedoriv’s digital direction and transform clients’ digital experiences into tangible business growth.

Fedoriv is a creative business transformation company that helps brands grow through strategy, creativity, and technology. For over 15 years, they’ve been designing meaningful experiences and ecosystems that connect businesses and people.

Their clients include Nova Poshta, Rozetka, Done, Bukovel, Ukravit, Jome, Computools, Pawwer, and other ambitious brands that trust Fedoriv to build their next chapter.

🎯 Mission

To lead and scale Fedoriv’s Digital Unit into a high-performing, innovation-driven business that builds meaningful digital products — websites, platforms, and experiences that transform how brands and customers connect.

🔹 Key Responsibilities

Strategic Leadership

• Define and evolve the digital strategy of Fedoriv Group in alignment with overall business goals.
• Identify and design new digital product opportunities, transforming the unit into a strategic business driver.
• Drive innovation through AI, data, and experimentation — introducing new methods and technologies into client and internal projects.

Client Partnership

• Act as a trusted strategic partner to C-level clients.
• Lead high-stakes conversations about digital vision, performance, and ROI.
• Defend bold ideas with logic and empathy — and turn them into results.

Product & Experience Leadership

• Lead the creation of customer-centric digital ecosystems — from UX research to final product delivery.
• Combine aesthetic excellence with measurable performance.
• Ensure every project connects design, business, and technology seamlessly.

Team Leadership

• Build and inspire a high-performing team of UX/CX designers, strategists, and product thinkers.
• Set clear goals, manage workloads, and create space for growth and autonomy.
• Foster Fedoriv’s culture of curiosity, ownership, and creative bravery.

Financial & Operational Leadership

• Take full P&L ownership of the digital unit.
• Ensure profitable delivery, healthy billing, and efficient team utilization.

• Establish predictable processes, performance tracking, and quality control.

   

🧠 Requirements

Experience & Expertise

• 7–10+ years in digital product, UX/CX, or digital transformation roles.
• Proven record in building and scaling complex digital ecosystems (web, mobile, CX platforms).
• Experience managing a digital or product team with direct P&L accountability.
• Background in agencies, startups, or tech-driven businesses.
• Strong understanding of customer journey mapping, UX processes, and data-driven design.
• Familiarity with AI tools, analytics, and performance optimization frameworks.

Soft Skills & Mindset

• Entrepreneurial and hands-on — able to turn ideas into working solutions fast.
• Strategic thinker with a builder’s energy and founder’s mindset.
• High emotional intelligence and resilience under pressure.
• Confident communicator who thrives in client-facing situations.
• B2 English level or higher.

💼 What We Offer

• Full ownership of the Digital Unit: vision, team, and execution.
• Real influence — your work directly impacts top-tier brands.
• 30 paid vacation days per year + Paid sick leaves.
• Health insurance after trial period.
• Extra agency-wide vacation days in winter and spring.
• Performance-based bonuses.
• Hybrid flexibility (Kyiv)

Looking for Middle Full Stack PHP/WordPress Developer to participate in our projects from international clients, mainly in the United States and Europe.

Projects are long-term and always go with the ready designs (mobile + desktop) prepared by our design team. The development approach is custom, without page builders or existing themes. However, we still use CMS capabilities that save time, such as a prepackaged admin panel, rich facilities for e-commerce, SEO, and others.

Initial engagement is part-time (approximately 4 hours per day), with a clear pathway to full-time involvement based on results and workload.

Our website: https://www.ecdevstudio.com/

Requirements:

• Proficiency in HTML, HTML5 features, CSS, SASS, JavaScript, jQuery, AJAX, JSON, PHP 7+, OOP concepts.

• Strong knowledge of WordPress, including its core functions, APIs, hooks. Experience developing custom themes and plugins. Ability to create custom wp-admin functionality, pages, custom post types, and others.

• Hands-on experience with third-party integrations (REST APIs, Zapier/Make/N8N, webhooks, popular CRMs, Facebook/Meta integrations).

• Experience with WooCommerce development, including customization and extending WooCommerce functionality, creating custom payment gateways, custom shipping methods, and others.

• Experience with GIT, Gulp/NPM/Webpack, Nginx, Apache, Docker, SSH, Linux, ability to optimize server configurations for performance.

• Experience with MySQL, custom CRUD operations, database management systems.

• Familiarity with web development tools like IDEs, text editors, debugging tools, command line interfaces.

• Experience with performance optimization techniques, including caching, image compression, CDNs, code optimization.

• Familiarity with issue trackers and agile methodologies.

• Team player, good communicator in written and verbal.

• Intermediate or higher English level.

What we offer:

• Well-organized development process.

• On-time salary twice a month, regular salary reviews.

• Bonuses for quality on-time deliveries.

Please provide work samples and a public GitHub profile (if available) in your CV.

About us:

Atlaslive is a dynamic iGaming platform that provides the best quality software solutions for iGaming business. We create a live connection between business ambitions and opportunities. Atlaslive is recognized worldwide as one of the leading Sportsbook Platforms, as well as the Best Sports Betting Provider and a Rising Star in Sports Betting Technology within the CEE, Baltic and Nordic markets. Atlaslive, the tech behind the game.

Requirements:

• 1–2 years of experience as a Project Manager or Scrum Master in product teams.
• Experience independently managing a team from planning to release.
• Hands-on experience implementing or improving Agile processes.
• Experience calculating capacity and managing team workload based on data.
• Understanding of risk management at sprint level.
• Confident use of Jira.
• Work with Confluence.
• Proactive communication with stakeholders.
• Ability to speak honestly about problems and risks.

Responsibilities:

• Organise and facilitate Grooming, Planning, Retro, Daily.
• Define Sprint Goal.
• Ensure tasks are ready for Planning through regular Grooming sessions.
• Monitor Sprint Goal execution and escalate blockers in a timely manner.
• Calculate team Capacity prior to each sprint Planning.
• Maintain team workload at 75–85% of effective capacity.
• Plan and coordinate Dev and QA workload.
• Identify and document Risks before sprint start.
• Track Risk status throughout the sprint.
• Manage Dependencies with adjacent teams and external providers.
• Build and maintain team processes aligned with Delivery standards.
• Keep the Jira board up to date — statuses, estimates, priorities.
• Prepare Sprint Planning Report.
• Provide the Head of Delivery with regular reporting: velocity, burndown, % completion.

Nice to have:

• Understanding of the technical side of development — you don’t code, but you understand what the team is talking about.
• Experience working across multiple interdependent teams simultaneously.

Hard Skills:

• Agile / Scrum
• Jira, Confluence
• Sprint planning
• Backlog management
• Basic understanding of SDLC
• Risk management
• Reporting and metrics

The Interview Process:

• 30 minute Recruiter call.
• 60 minute call with Head of Delivery.

Career Growth & Opportunities:

• Become part of a global leader in iGaming innovation.
• Access to professional development programs and industry events.
• Opportunity to work with top-tier experts in cutting-edge technology.
• Drive real impact in a fast-growing international market.
• Flexible career progression within a scalable and adaptable platform

Working Conditions:

• Vacation: 22 working days per year.
• Sick leave: 5 paid days per year.
• Sick lists: 100% paid with medical certificate up to 10 days per year
• Benefit cafeteria personal limit for health support

Join our passionate and talented team and be at the forefront of transforming the iGaming industry with groundbreaking live tech solutions. If you’re a visionary professional eager to shape the future of iGaming, Atlaslive invites you to apply and drive our continued success in this dynamic market.

Atlaslive — The Tech Behind the Game.

*All submitted resumes undergo a thorough review. If we do not contact you within 5 business days after your application, it means that we are unable to proceed with your candidacy at this time. However, we appreciate your interest in our company and will keep your contact details on file for future opportunities.

🚑 Empeek is an IT outsourcing company that develops software for clients in the healthcare domain in the USA.

As an example — systems that analyze heartbeat and detect abnormalities in patients, real-time communication platforms between patients and doctors, solutions that detect malignant tumors from images, systems that identify heart defects based on gait patterns, and more.

We are looking for a Strong Middle Lead Generation Specialist to strengthen our team ⭐️

Requirements:

• 2+ years of experience in lead generation (2+ years working with LinkedIn and 1+ year with Upwork).
• Experience in IT service companies.
• Understanding of outbound processes and the lead generation funnel.
• Ability to conduct written communication that generates interest in our services.
• Responsible attitude to working with a CRM and moving leads through the funnel.
• English level: Upper-Intermediate or higher; fluency in Ukrainian.

Nice to have: previous experience in lead generation for healthcare.

Future responsibilities:

• Communicating with prospects on LinkedIn and booking calls for sales managers.
• Working with Upwork and LinkedIn.
• Managing your leads in the CRM system.
• Tracking and analyzing your own performance metrics.
• Handling related tasks to support the lead generation process.

Why you will enjoy being part of the Empeek team:

• Professional growth and mastering cutting-edge lead generation techniques.
• Working in a supportive team where everyone helps each other.
• Courses and training opportunities.
• Space and freedom to implement your own ideas.

Hiring process: → Interview with Recruiter (up to 1 hour) → Technical interview (up to 60 min) → Final interview (up to 60 min) → Offer 🥳

What we offer:

• Access to learning opportunities — internal and external training, certification reimbursement.
• 18 paid vacation days, 10 public holidays compensated, and up to 10 paid sick days.
• Up to $300/year for English classes + free speaking club.
• Up to $180/year for sports activities.
• Mentorship and knowledge sharing — people you can really learn from.
• Career maps and growth plans to support your professional development.
• New equipment provision, and accounting support if needed.
• Competitive market-level salary with regular reviews.
• Additional perks and compensations such as insurance fund, gifts etc.
• Psychological safety and supportive culture.
• Company values that align with yours.
• Social responsibility — support the Armed Forces

ABOUT CLIENT

A dynamic wellness tech venture offering innovative tools to support proactive health management. Its primary product is a smart scale equipped with cutting-edge BIA technology, delivering precise data on key body metrics such as fat percentage, lean mass, and hydration. By merging advanced engineering with a seamless digital experience, it empowers users to make informed decisions about their health.

PROJECT STAGE

live.

TEAM

new department within the product.

REQUIREMENTS

• 4+ years of experience in customer support or customer operations
• 1+ year in a senior, lead, escalation, or mentoring role
• Proven experience resolving billing, subscription, and account issues independently
• Strong judgment in triage and edge cases
• Fluent written and speaking English
• Comfortable working with sensitive, health-adjacent information
• Reliable internet connection and dedicated workspace.

Nice to have

• Experience with Zendesk, Intercom, or similar platforms
• Exposure to HIPAA-compliant environments
• Hardware or device troubleshooting experience
• Track record of high CSAT in written support channels.

RESPONSIBILITIES

• Own escalations and high-impact user cases end-to-end
• Maintain and enforce written support quality standards
• Coach and mentor CS specialists through ticket reviews and feedback
• Ensure instant boundary recognition and correct routing
• Improve day-to-day workflows (SOPs, macros, tags, escalation notes)
• Coordinate clean handoffs with Ops, Fulfillment, and MDI
• Track core support metrics and trends (CSAT, resolution quality, escalation rate.

As a Carrier Support Specialist, you will join a dynamic international team and become a trusted advisor to our customers. In this role, you will support business owners in the United States, gain experience in the telecom industry, and develop your career in IT.

You will play a key role in maintaining high service quality by identifying and resolving technical issues, communicating with customers, and sharing product feedback with relevant stakeholders to improve the overall customer experience.

Our Requirements

• Fluent/Advanced English (MUST)
• Ability to work night shifts (Kyiv time). Possible schedules: 15:00 – 00:00, 16:00 – 01:00, 17:00 – 02:00, 19:00 – 04:00, 21:00 – 06:00, 23:00 – 08:00 -> You must be able to work across all shifts on a monthly rotation.
• Analytical thinker with a technical mindset and strong problem-solving abilities
• Customer-oriented approach with a strong understanding of customer needs
• Confident PC user with solid knowledge of Microsoft Windows
• Technical background or strong interest in software and hardware technologies
• Strong organizational, training, and time-management skills
• Excellent communication and active listening skills
• Understanding of conflict resolution and ability to handle challenging situations professionally
• Empathy, positive attitude, and strong self-control
• Experience working with Jira, including creating clear and structured technical tasks
• Willingness to contribute to and maintain the Confluence Knowledge Base

Nice to Have

• Business Analysis (BA) skills
• Experience with SQL

Key Responsibilities

• Support existing carriers by identifying, analyzing, and troubleshooting technical issues, and providing effective solutions with a strong technical understanding of the problem
• Respond to support inquiries via chat and email in a timely and professional manner
• Document all service requests, investigations, and resolutions clearly and accurately
• Create and maintain clear tasks in Jira with detailed technical descriptions
• Contribute to the Confluence Knowledge Base by documenting processes and solutions in a simple and understandable way
• Collaborate with internal teams to escalate and resolve complex issues
• Share product feedback and insights with relevant stakeholders to help improve product quality and customer experience

ABOUT CLIENT

A dynamic wellness tech venture offering innovative tools to support proactive health management. Its primary product is a smart scale equipped with cutting-edge BIA technology, delivering precise data on key body metrics such as fat percentage, lean mass, and hydration. By merging advanced engineering with a seamless digital experience, it empowers users to make informed decisions about their health.

PROJECT STAGE

live.

REQUIREMENTS

• Native or fully fluent English proficiency (written communication is your entire job)
• Ability to write with clarity, warmth, and precision under time pressure
• Demonstrated ability to resolve billing and account issues independently
• Strong judgment and pattern recognition for triaging edge cases
• Comfort working with sensitive personal and health-adjacent information
• Reliable internet connection and dedicated workspace.

Nice to have

• 2+ years in customer service, particularly in subscription billing, e-commerce logistics, or health-adjacent industries
• Experience with HIPAA-compliant environments
• Familiarity with support platforms (Zendesk, Intercom, or similar)
• Track record of high CSAT in written support channels.

RESPONSIBILITIES

• Billing inquiries (charges, refunds, failed payments, subscription timing)
• Shipping issues (tracking, delays, missing packages, address changes)
• Account management (login issues, password resets, profile updates, subscription changes)
• Charge explanations (why this amount, why this date, what happens next)
• Hardware support (Body Pod and Hume Band setup, connectivity, syncing, measurement troubleshooting)