Jobs Account Manager

About Yanarchy

Yanarchy is an LA-based talent agency that partners with bold, ambitious creators to help them scale their impact. We're not just an agency - we're building an ecosystem of tools and monetization products rooted in real creator-economy expertise.

About the Role

We’re hiring a Senior Client Success Manager to own the day-to-day health of a portfolio of high-value Talents. You will identify risks early, understand what is causing them, and coordinate Traffic, Sales, and Operations to resolve them.

This role is responsible for turning Talent feedback, performance signals, and delivery issues into clear actions: gathering the right people, defining owners and deadlines, following up on execution, and escalating when needed. You will also identify recurring issues and improve the processes behind them.

Your focus is Talent retention, satisfaction, capacity, and consistent content delivery — not simply passing messages between Talent and internal teams.

What You'll Own

Talent Relationship Strategy & Retention

• Own the health and retention of an assigned portfolio of Talents, with clear accountability for churn and satisfaction outcomes.
• Design and run a proactive check-in cadence that surfaces workload, morale, and capacity issues before they become problems.
• Build recovery and re-engagement plans for at-risk Talent, and track execution to close.

• Identify and act on early disengagement signals, even when Talent says "all good." Use behavioral patterns, delivery consistency, communication quality, workload, and performance data to assess the real health of the relationship.

   

Cross-Functional Leadership

• Own the cross-functional resolution of Talent-impacting issues. When internal departments’ decisions create risk for Talent satisfaction, performance, capacity, or retention, identify the root cause and drive the resolution.
• Convene the appropriate team leads, collect the necessary context and feedback, define a clear action plan with owners and deadlines, and track execution through resolution.
• Represent the voice of Talent in internal strategy conversations, balancing growth targets against Talent wellbeing and capacity.

• Challenge assumptions and escalate when needed. You are expected to bring a clear recommendation and drive a decision when priorities conflict across departments.

   

Communication & Operational Excellence

• Own how Talent stays informed — company updates, experiments, policy changes, best practices — and set the standard for how that communication is structured and timed.
• Set and enforce SLAs for response times and issue resolution across your portfolio.

• Drive clean, structured documentation: meeting summaries, decisions, owners, and deadlines tracked in ClickUp.

   

Content Activation & Delivery

• Own the briefing process end-to-end: goal, angle, format, length, deadline, and quality bar, with zero ambiguity for Talent or internal teams.

• Track delivery against plan and unblock issues before they become missed deadlines.

   

Conflict Resolution & Decision-Making

• Identify misalignment early and bring data-backed solutions to the table, not just problems.
• Facilitate decisions across stakeholders and define fallback plans when things don't go as expected. When an issue is recurring, identify the process failure behind it and initiate improvements to prevent it from happening again.

What You Bring

• 4+ years in Client Success, Talent/Creator Management, or a senior Personal Assistance/Executive Support role, with direct ownership of relationship outcomes.
• Fluent, polished English (written and spoken) with a strong command of US business communication norms — you know how to set expectations and hold a hard conversation without damaging trust.
• A track record of independently managing complex escalations across multiple teams: diagnosing root causes, aligning stakeholders, driving decisions, and holding owners accountable for execution.
• Sharp prioritization and structured execution: deadline management, checklist/systems thinking, and clean written communication.

• Working fluency with ClickUp and Google Workspace; comfortable reading dashboards and drawing conclusions from basic analytics.

   

Nice to Have

• Prior experience specifically in Talent or Creator Management.
• Familiarity with digital media, traffic acquisition, or sales processes.
• Understanding of influencer operations and content production workflows.

What We Offer

• Fully remote role on a lean, ambitious team with minimal red tape.
• Competitive, performance-based compensation with real room for growth.
• Paid vacation, sick leave, and personal days off.
• Direct influence over how the Client Success function is built and scaled.
• A fast feedback loop and genuine ownership over your ideas.

About Us

We are a growing company in the affiliate marketing industry, providing services and solutions for affiliates, media buyers, and agencies.

We develop our own products and fintech solutions, including advertising accounts and tools that help our clients manage their advertising activities.

We are currently looking for a Client Onboarding Manager / Lead to manage a small team of 3–4 people and ensure smooth daily operations.

Responsibilities

• Manage and coordinate a team of 3–4 Account Managers.
• Oversee the onboarding of new clients.
• Ensure the proper creation and setup of advertising accounts.
• Monitor account functionality and make sure everything works correctly.
• Distribute tasks and monitor the team's performance.
• Help the team resolve operational issues.
• Improve internal processes and ensure efficient workflows.
• Communicate with other departments to solve client-related issues.

Requirements

• Experience in Account Management or a similar role in Affiliate Marketing / Network.
• Experience working with advertising accounts.
• Understanding of affiliate marketing or media buying.
• Previous team management experience or willingness to take on a leadership role.
• Good organizational and communication skills.
• Ability to take responsibility and solve problems independently.
• Upper-Intermediate English or higher.

Nice to Have

• Experience with Meta Ads, Google Ads, TikTok Ads, or other advertising platforms.
• Experience in fintech or affiliate marketing.
• Experience with client onboarding and account setup.

What We Offer

• Opportunity to lead and develop your own team.
• Remote work.
• Competitive compensation.
• Opportunity to grow together with the company and its products.
• Friendly and collaborative working environment.

Our client, a high-tech defense company at the forefront of innovation, is looking for a Key Account Manager.

This role is a unique opportunity to join a team working on projects of strategic importance for the country’s defense. As a Key Account Manager, you will be responsible for building and developing cooperation strategies with key customers worldwide.

The ideal candidate is someone with strategic thinking, strong partnership‑building skills, and a passion for driving innovation in a dynamic environment.

Responsibilities:

• Manage and develop long-term relationships with international key accounts;
• Lead contract negotiations and successfully close commercial agreements;
• Develop and implement account strategies to achieve revenue and margin targets;
• Coordinate with internal teams (Sales, Marketing, Operations, Finance, etc.) to ensure seamless project execution;
• Proactively resolve client issues and manage conflict situations;
• Conduct business reviews and strategic planning sessions with clients.

Skills Requirements:

• 2+ years of experience as a Key Account Manager / Account Manager / Business Development Manager;
• Proven experience working with international clients (EU / US or other global markets);
• B2/C1 level of English (both written and spoken);
• Strong negotiation skills and experience in closing contracts with foreign partners;
• Solid understanding of B2B sales processes and full client lifecycle management;
• Excellent communication, presentation, and relationship-building skills.

The Company Offers:

• Official employment with a competitive salary and clear, transparent cooperation terms;
• Paid vacation (24 calendar days per year) and paid sick leave;
• Support for your professional development — the company is actively growing, and you will have the opportunity to grow with it;
• Military reservation;
• A team of like-minded professionals working toward a common goal.

Cyber Harbor is a fast-growing Ukraine-based company founded by engineers and researchers who helped defend critical infrastructure during the war. Our work is shaped by real-world experience, and we build AI-powered systems designed for complex, high-stakes environments.

We are currently looking for an Account Manager for the defence market who will act as the link between our customers and our product and business teams. Our customers are defence and public-sector institutions with specific requirements, formal procedures, and a high cost of error. You will join the sales process early, take over the relationship once an agreement is reached, and make sure the customer consistently sees real value in working with us. 

You will report directly to the CEO.

Please note that this role is based in Kyiv and is not fully remote. Regular in-person meetings with customers, often on their premises, are an essential part of the job. Occasional business trips within Ukraine may be required.

What You Will Do

• Take part in sales meetings and presentations alongside the CEO and the sales team, and take over the customer relationship once an agreement is reached.
• Act as the primary point of contact for assigned customers and keep communication regular and active.
• Prepare for and attend customer meetings, and follow up with clear summaries of what was discussed and agreed.
• Maintain a complete record of all agreements, commitments, and deadlines on both sides, and track their fulfilment.
• Translate customer needs, feedback, and requests into clear input for the product team.
• Align the business team, the product team, and the customer on priorities, scope, and timelines, and flag risks and delays early.
• Coordinate the steps needed to deliver on agreements, including pilots, deployments, trainings, and demonstrations.
• Monitor customer satisfaction and how our solutions are actually used, and act before issues escalate.
• Identify opportunities to extend and expand cooperation with existing customers.
• Communicate in line with the customer's security requirements and internal procedures.

What You Need to Join Us

• Background in Ukraine's security and defence sector, through service or close professional work with its institutions.
• Understanding of how defence and security institutions operate, including hierarchy, decision-making, and formal communication.
• Proven experience independently managing key customer relationships in account management, customer success, business development, or a similar customer-facing role.
• A business-oriented understanding of technology products: you can explain the value of our solutions and understand what the customer actually needs. Deep technical expertise is not required.
• A disciplined approach to documentation: nothing agreed gets lost, and every commitment has an owner and a deadline.
• Strong written and verbal communication skills in Ukrainian.
• Good command of English is highly desirable.
• Discretion, reliability, and a responsible approach to sensitive information.
• Readiness to work on customer premises, including facilities with restricted access.
• Strong sense of ownership and the ability to manage several customer relationships independently.

Why Join Us

• Work where technology meets defence - help bring AI systems into the hands of teams that rely on them in real operations.
• Direct impact - you will shape how our products evolve by bringing the customer's voice into the product team.
• Room to grow - as you prove yourself, you can take full ownership of account management, move into sales, or combine both.
• Military Deferment - available for full-time employees.
• Flexible Work Format - a results-focused environment with flexibility, while staying present with customers when needed.

–––––––––––––––––––––––––––––––Рідною–––––––––––––––––––––––––––––––

Cyber Harbor - українська компанія, заснована інженерами та дослідниками, які брали участь у захисті критичної інфраструктури під час війни. Ми спираємося на реальний практичний досвід і створюємо AI-powered системи для складних середовищ, де помилка може мати високу ціну.

Зараз ми шукаємо Account Manager для оборонного ринку, який стане сполучною ланкою між нашими замовниками та командами продукту й бізнесу. Наші замовники - інституції оборонного та державного сектору зі специфічними вимогами, формалізованими процедурами та високою ціною помилки. Ви долучатиметеся до процесу продажу на ранньому етапі, після досягнення домовленостей берете комунікацію із замовником на себе й забезпечуєте, щоб він стабільно відчував реальну цінність співпраці з нами. Ви підпорядковуватиметеся безпосередньо CEO.

Зверніть увагу: ця роль передбачає роботу в Києві та не є fully remote. Регулярні особисті зустрічі із замовниками, часто на їхній території, є важливою частиною цієї роботи. Можливі періодичні відрядження по Україні.

Що ви будете робити

• Брати участь у зустрічах і презентаціях з продажу разом із CEO та sales-командою і після досягнення домовленостей брати комунікацію із замовником на себе.
• Бути основною контактною особою для закріплених замовників і підтримувати з ними регулярну та активну комунікацію.
• Готуватися до зустрічей із замовниками, відвідувати їх і фіксувати підсумки: що обговорили та про що домовилися.
• Вести повний облік усіх домовленостей, зобов'язань і строків з обох сторін та контролювати їх виконання.
• Перетворювати потреби, фідбек і запити замовника на зрозумілі вхідні дані для продуктової команди.
• Узгоджувати пріоритети, обсяг робіт і строки між бізнес-командою, продуктовою командою та замовником, завчасно сигналізувати про ризики й затримки.
• Координувати кроки, необхідні для виконання домовленостей, зокрема пілоти, розгортання, навчання та демонстрації.
• Відстежувати задоволеність замовника та фактичне використання наших рішень, діяти до того, як проблеми загостряться.
• Виявляти можливості для продовження та розширення співпраці з наявними замовниками.
• Вести комунікацію відповідно до вимог безпеки та внутрішніх процедур замовника.

Що нам важливо

• Досвід у секторі безпеки і оборони України - служба або тісна професійна взаємодія з його інституціями.
• Розуміння того, як працюють інституції сектору безпеки і оборони: ієрархія, прийняття рішень, формальна комунікація.
• Підтверджений досвід самостійного ведення ключових клієнтів в account management, customer success, business development або на подібній клієнтській позиції.
• Бізнесове розуміння технологічних продуктів: уміння пояснити цінність наших рішень і зрозуміти, що насправді потрібно замовнику. Глибока технічна експертиза не вимагається.
• Дисциплінований підхід до документування: жодна домовленість не губиться, кожне зобов'язання має відповідального і строк.
• Відмінні навички письмової та усної комунікації українською.
• Впевнене володіння англійською - дуже бажано.
• Стриманість, надійність і відповідальне ставлення до чутливої інформації.
• Готовність працювати на території замовника, зокрема на об'єктах з обмеженим доступом.
• Високий рівень відповідальності та здатність самостійно вести кілька клієнтських напрямів одночасно.

Чому варто приєднатися

• Працювати на перетині технологій та оборони - допомагати впроваджувати AI-системи в роботу команд, які покладаються на них у реальних операціях.
• Прямий вплив - ви формуватимете розвиток наших продуктів, доносячи голос замовника до продуктової команди.
• Можливість зростання - з часом ви зможете повністю взяти на себе account management, перейти в sales або поєднати обидва напрями.
• Бронювання - доступне для full-time працівників.
• Гнучкий формат роботи - середовище з фокусом на результат і достатньою гнучкістю, водночас із потребою бути поруч із замовником, коли це необхідно.

Account Manager
Company: Fintech Startup
Location: Fully Remote
Employment Type: Full-time (Contractor)
Reporting To: Head of Operations

About Company & Role
K2-18 PAY is an international payment company operating with payment providers and merchants across various GEOs. We are looking for an Account Manager to support our BDM / Sales team in preparing merchants for launch and to take full ownership of daily operational account management following the first successful traffic and formal handover.
This role is ideal for someone who thrives on data order, excels at client communication, and reliably drives tasks to completion. The day-to-day work involves managing spreadsheets, operational documentation, structured follow-ups, and in-depth analysis of merchant performance metrics.

Key Responsibilities

• Merchant Onboarding & Handover: Prepare payment flows; maintain updated details on GEOs, currencies, banks, and payment methods; collect KYB documentation and URLs; support pre-launch preparation; and officially take over account management after initial successful traffic.
• Daily Merchant Operations & Support: Handle operational queries, adhere to SLAs, conduct disciplined follow-ups, coordinate responsible internal teams, and keep merchants informed on issue status.
• Payment Metrics Monitoring: Perform daily monitoring of traffic, volume, transaction counts, conversion rates, declines, and anomalies across merchants, GEOs, banks, payment methods, and providers.
• Incident Management: Identify operational issues, gather required details, assign responsible teams, route requests to Support / Tech / FinOps, track resolution timelines, and escalate critical or overdue items.
• Payment Methods & Operational Changes: Manage the onboarding and offboarding of payment methods, banks, GEOs, and URLs; coordinate changes with providers and internal teams; and ensure accurate deployment.
• CRM & Documentation Management: Keep all merchant details, active methods, routing configurations, GEOs, URLs, agreements, incidents, contacts, and open items accurate and up to date.
• Operational Analytics & Reporting: Prepare weekly and monthly reports covering volumes, conversion rates, declines, anomalies, incidents, and key operational changes.
• Partnership Development: Identify merchant needs for new GEOs, banks, payment methods, or expanded payment capabilities, passing qualified opportunities to BDM / Sales.

Pre-Launch Support for BDM / Sales
Prior to merchant launch, the Account Manager provides operational and administrative assistance to BDM / Sales:

• Draft payment flows, collateral, and commercial proposals based on agreed terms.
• Maintain current reference information for banks, payment methods, currencies, and GEOs.
• Collect KYB documents and facilitate URL approvals.
• Attend meetings, record agreed terms, assign action items, set deadlines, and define next steps.
• Manage follow-ups, ensure timely receipt of required materials, and maintain CRM records.

Note: BDM / Sales remains the owner of merchant acquisition, sales, commercial negotiations, pricing, commissions, payout terms, final commercial conditions, and driving the merchant to their first successful traffic.-----Key Expectations

• Independently manage merchant operations post-handover and track open items until resolution.
• Maintain a 2-hour SLA, promptly assign ownership, conduct follow-ups, and escalate critical or overdue issues.
• Conduct daily performance checks on active merchants (traffic, volumes, conversion, declines, anomalies) and react quickly to significant shifts.
• Keep CRM, Notion, spreadsheets, and operational documentation (methods, GEOs, URLs, routing) strictly updated.
• Communicate clearly and professionally with merchants, providers, and internal teams while documenting action items and deadlines.
• Deliver accurate weekly and monthly operational reports with clear context on metric fluctuations.
• Exercise high attention to detail with data and payment configurations, verifying critical updates before and after applying changes.
• Maintain confidentiality and strictly observe established operational boundaries.

Requirements:

• Strong proficiency in Excel / Google Sheets and handling large datasets.
• Proven experience working with CRM systems and updating client and operational data.
• Solid analytical skills: ability to evaluate traffic, transaction volumes, conversion rates, decline rates, and spot anomalies.
• Fundamental understanding of payment processing systems and the transaction lifecycle.
• Solid understanding of payment routing logic and principles of transaction routing between providers and payment methods.
• Ability to work efficiently with operational documentation, payment flows, merchant configurations, and high volumes of information.
• Strong attention to detail, particularly regarding routing setups, payment parameters, and merchant settings.
• Ability to independently handle multiple concurrent tasks, manage deadlines, and maintain strict follow-up discipline.
• Experience coordinating cross-functional efforts between merchants, providers, and internal teams.
• English level B2 or higher, suitable for clear written and verbal business communication with merchants, providers, and partners.
• Readiness for routine operational tasks: performance monitoring, data updates, configuration checks, and daily task tracking.

Nice to Have / Preferred Qualifications:

• Operational account management or B2B client support experience.
• Background in Fintech, Payments, iGaming, Banking, Crypto, or E-commerce.
• Hands-on experience working directly with payment providers and payment methods.
• Practical knowledge or experience setting up, supporting, or modifying payment routing configurations across multiple providers, methods, banks, and GEOs.
• Familiarity with key industry concepts and terms: merchant, provider, payment method, traffic, conversion, decline, URL approval, KYB, settlement, transaction statuses.
• Experience using Notion for documentation and operational reporting.
• Experience implementing changes to existing routing (connecting/disconnecting providers/methods, updating parameters, and conducting post-change verification).

What is Out of Scope for This Role

• New Lead Generation & Sales: Cold outreach, owning initial sales, driving first successful traffic, commercial upsells, and expansion negotiations are managed by BDM / Sales.
• Commercial Conditions: Setting or altering pricing, commissions, payout terms, or final commercial agreements (AM prepares proposals solely based on pre-approved terms).
• Technical Engineering: Performing direct technical integrations or specialized TechOps/Support engineering tasks.
• Financial Calculations & Accounting: Financial reconciliation, settlements, balance tracking, fee auditing, refunds, and chargeback processing are handled by FinOps (AM routes inquiries and coordinates communication).

What we Offer: 

- Fully remote role

- Flexible working arrangements

- Paid vacations & sick leaves

- Growth opportunities

About Us

We are a growing company in the affiliate marketing industry, providing services and solutions for affiliates, media buyers, and agencies.

We develop our own products and fintech solutions, including advertising accounts and tools that help our clients manage their advertising activities.

We are currently looking for a Lead Account Manager to manage a small team of 3–4 people and ensure smooth daily operations.

Responsibilities

• Manage and coordinate a team of 3–4 Account Managers.
• Oversee the onboarding of new clients.
• Ensure the proper creation and setup of advertising accounts.
• Monitor account functionality and make sure everything works correctly.
• Distribute tasks and monitor the team's performance.
• Help the team resolve operational issues.
• Improve internal processes and ensure efficient workflows.
• Communicate with other departments to solve client-related issues.

Requirements

• Experience in Account Management or a similar role.
• Experience working with advertising accounts.
• Understanding of affiliate marketing or media buying.
• Previous team management experience or willingness to take on a leadership role.
• Good organizational and communication skills.
• Ability to take responsibility and solve problems independently.
• Upper-Intermediate English or higher.

Nice to Have

• Experience with Meta Ads, Google Ads, TikTok Ads, or other advertising platforms.
• Experience in fintech or affiliate marketing.
• Experience with client onboarding and account setup.

What We Offer

• Opportunity to lead and develop your own team.
• Remote work.
• Competitive compensation.
• Opportunity to grow together with the company and its products.
• Friendly and collaborative working environment.

ABOUT MEGAFAIR
MEGAFAIR is an international iGaming provider developing slot and skill-based games for partners across global markets.

Our distributed team brings together expertise across Product, Technology, Mathematics, Art, Commercial, and Operations. We work in a fast-moving environment built around direct communication, clear ownership, and a strong focus on quality, execution, and measurable results.

We’re looking for professionals who are comfortable taking responsibility, making decisions, and contributing their expertise to products built for international markets.

If you’re looking for a role where your expertise can have a direct impact on the product and the business, we’d be glad to hear from you. Apply to join MEGAFAIR and let’s start the conversation.

REQUIREMENTS

• 5+ years of account management experience in the iGaming industry, preferably on the game provider side;
• Experience managing relationships with casino operators, aggregators, or gaming platforms;
• Good understanding of the iGaming ecosystem, casino games, slots, and B2B partnerships;
• Proven ability to build, maintain, and develop long-term relationships with existing partners;
• Experience managing partner accounts, identifying growth opportunities, and increasing account performance;
• Strong communication, presentation, negotiation, and relationship management skills;
• Ability to understand partners’ business needs and propose relevant products and commercial solutions;
• Experience working with commercial agreements, partnership terms, and account performance metrics;
• English level B2+.

WE OFFER

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;
• Professional Growth: emphasis on internal promotions for career advancement.

RESPONSIBILITIES

• Manage and develop relationships with existing iGaming operators, aggregators, and platform partners;
• Act as the primary point of contact for assigned partners, ensuring effective communication and a high level of service;
• Build and maintain strong, long-term relationships with partners to drive satisfaction, retention, and business growth;
• Identify opportunities to grow existing accounts through new game launches, additional integrations, and commercial initiatives;
• Monitor partner performance, analyze key metrics, and identify opportunities to improve results;
• Understand partners’ business needs and propose relevant products and commercial solutions;
• Coordinate new game releases, promotional activities, and other initiatives with partners;
• Conduct regular partner meetings, performance reviews, and follow-ups;
• Collaborate closely with Product, Marketing, Integration, Technical Support, and Commercial teams to ensure a smooth partner experience;
• Handle partner requests, resolve issues, and coordinate internal resources to ensure timely solutions;
• Maintain accurate and up-to-date partner information, communication history, and account activities in CRM;
• Represent MEGAFAIR at international iGaming conferences, exhibitions, and business meetings.

CANDIDATE JOURNEY
Interview with CHRO → Interview with CCO → Interview with CEO → Job Offer

DestiLabs builds custom AI agents, voice bots, and automation systems for clients in e-commerce, healthcare, legal, and more. This is a perfect opportunity to step into the world of AI. 

We're looking for a versatile person who is ready to learn and execute. Since we're a small company, we move fast, so it's important to us that we don't waste time between idea and execution. 

Things you will work on: 

- Keep in regular touch with clients and partners: share project updates and company news, and congratulate them on launches, funding rounds, and personal milestones 

- Maintain our contact list and CRM so nobody falls through the cracks - Make sure people think of DestiLabs first whenever they need something done with AI 

- Turn our projects and case studies into LinkedIn posts, short videos, and newsletter pieces 

- Use AI tools to draft, design, and repurpose content quickly 

- Collect client reviews on Clutch, G2, and similar platforms 

- Organise co-hosted webinars with partners, from finding the topic to coordinating speakers and promotion 

- Find and arrange backlink exchanges, guest posts, and directory listings 

Full-time, fully remote with flexible hours, direct work with the founders, and a fast path to grow into sales/BD or another track inside DestiLabs. 

Who we are:

Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:
We are seeking an Account and Content Manager with strong initiative, negotiation, and communication skills to serve as the primary point of contact and build long-term relationships with clients (platforms) and partners (game providers).

Responsibilities:

• Help clients and partners through email, online presentations, screen-share 
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Keeping current clients satisfied and delivering exceptional service on a day-to-day basis
• Monitor and analyze ongoing process
• Working with the Sales team to onboard and integrate new clients and developing existing client relationships

• Liaise between the clients and internal teams

   

Requirements:

• Exceptional negotiation communication skills 
• iGaming experience is a must 
• Proficient in English at both written and spoken
• Industry experience in slot games is a plus
• Experience as an account manager, sales representative, or business development manager in a gambling or tech company.
• Strong attention to detail and teamwork skills.

• Ability to meet deadlines in a fast-paced environment.

   

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement
• Supportive and positive work culture, collaborating with like-minded teammates

The recruitment process will include a three-day pre-trial period, during which we will test your skills. This period is paid. After successfully completing the pre-trial, an interview will follow. If the interview is successful, the next step will be an offer..

Screening questions:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Сan you share examples from your portfolio that showcase your account management-related skills, particularly for gambling tech? 
3. What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)
4. What is your notice period and how soon can you join us?

IT Outstaffing / Outsourcing
 

Digis is looking for an experienced Account Manager to manage existing client relationships, coordinate cooperation between clients and internal teams, and drive account growth.

Most of our cooperation is based on the IT outstaffing model, although we also work with projects developed from scratch.
 

Requirements

• 5+ years of relevant experience in IT
• At least 1 recent year as an Account Manager in an IT outsourcing/outstaffing company
• Experience managing multiple client accounts simultaneously
• Upper-Intermediate English or higher
• Strong communication, ownership, problem-solving, and relationship-building skills
• Experience working directly with developers and participating in hiring for existing clients
• Ability to independently manage priorities, follow-ups, and deadlines
   

Responsibilities

• Act as the main point of contact for assigned clients
• Build strong client relationships, gather feedback, identify risks, and resolve cooperation issues
• Coordinate communication between clients, developers, recruitment, finance, and management
• Maintain regular communication with developers regarding project status, workload, and challenges
• Identify upsell and account growth opportunities
• Coordinate hiring for existing clients: clarify requirements, open vacancies, monitor recruitment progress, and organize client interviews
• Manage operational matters including vacations, sick leaves, time logs, reporting, billing, invoices, and payment follow-ups
   

Team & Work Setup

• Team: 5 Account Managers + Account Management Team Lead + CEO
• Around 10–15 accounts per Account Manager
• Average client team size: approximately 3 developers
• Working schedule: approximately 10:00–19:00 CET
• Tools: Google Workspace, HubSpot, Notion
   

Benefits

• Competitive fixed salary + bonuses for upsells
• 20 paid vacation days per year
• 5 paid sick days per year
• Company-provided laptop and monitor
• Regular performance and salary reviews
• Long-term cooperation and direct involvement in client and business growth

Requirements:

• Hands-on experience with anti-detect browsers and a solid understanding of the technical aspects of account security and fraud-prevention systems.
• Strong attention to detail — you understand the importance of properly configuring proxies, browser profiles, and digital fingerprints.
• Leadership potential — you don't just execute tasks; you analyze processes, identify bottlenecks, and look for ways to optimize them.
• Career-oriented mindset — you are looking for a position where strong results can lead to a Team Lead role and an opportunity to build and improve your own processes.
   

What We Offer:

• Full support for your ideas and a dedicated budget for testing new tools and approaches.
• A clear career path — we see this role as a starting point for a future Head of Account Farming.
• The opportunity to take ownership of processes and grow into a leadership position based on your results.
   

Responsibilities:

• Full-Cycle Account Farming: Create, warm up, maintain, and monitor a network of stable accounts across LinkedIn and other platforms.
• Technical Setup: Work with anti-detect browsers such as Dolphin, AdsPower, and GoLogin; configure proxies and manage browser profiles and digital fingerprints.
• Security & Trust: Develop practices for maintaining account trust and handle operational issues related to account restrictions and verification processes.
• Optimization: Research and implement AI-powered tools to automate routine tasks and improve operational efficiency.
• Analytics: Maintain systematic tracking of account health and performance and prepare regular reports on results.

Requirements:

- Proven experience in a senior Account Management leadership role within iGaming;
- Strong track record of managing and scaling high-performing AM teams; 
- Deep understanding of the iGaming ecosystem (operators, aggregators, providers); 
- Demonstrated success in driving revenue growth and client retention; - Experience managing Tier 1 operators and strategic partnerships; 
- Strong commercial acumen, including negotiation and contract management; 
- Solid understanding of key KPIs (GGR, NGR, LTV, retention, etc.); 
- Experience with integrations, product launches, and operational workflows;
- Data-driven mindset with experience using BI tools (e.g., Tableau, Power BI);
- Excellent leadership, communication, and stakeholder management skills;
- Ability to define strategy, set KPIs, and optimize team performance;
- Experience in regulated markets (e.g., UK, Italy, LATAM, Brazil) is a strong advantage;
- Fluent in English; additional languages are a plus.

Responsibilities:

-Lead, manage, and develop the Account Management team, ensuring high performance and continuous growth;
- Define and execute the overall AM strategy aligned with company revenue and expansion goals;
- Own and drive revenue growth across all managed accounts;
- Oversee key client relationships, including Tier 1 operators and strategic partners;
- Establish KPIs, targets, and performance frameworks for the AM team;
- Monitor client performance (GGR, NGR, engagement) and ensure optimization strategies are in place;
- Identify upsell, cross-sell, and new business opportunities across the portfolio;
- Oversee game launches, integrations, and promotional strategies with clients;
- Collaborate cross-functionally with Product, Tech, Compliance, and Finance teams;
- Lead commercial negotiations and support contract discussions for key accounts;
- Ensure effective client communication, including business reviews and escalation management;
- Drive best practices, processes, and standardization within the AM function;
- Analyze market trends, competitor activity, and client needs to inform strategy;
- Oversee CRM, reporting accuracy, and operational efficiency;
- Support expansion into new markets and partnerships;
- Mentor and coach team members, including onboarding and training programs.

Work conditions:
- Medical insurance;
- Regular salary reviews and timely payments;
- Provision of necessary equipment for work as needed.

Professional development:
- Corporate English classes;
- Mentoring from experienced Team Leads;
- 50% reimbursement for courses/certifications/webinars, etc.;
- Development towards leadership positions within the company.

Work-life balance:
- Ability to work fully remotely;
- 20 days of vacation;
- Days off on public holidays;
- Paid sick leave;
- Informal online/offline events.

Arounda is a design & development partner for enterprise platform modernization. Founded in 2016, we’re a multidisciplinary team of product designers, UX strategists, and front-end engineers.

Over the past 10 years, we’ve delivered 500+ platform initiatives for enterprises, SMEs, and Fortune 500 companies, including WordPress, ChaiHoub Group, Greif, Player’s Health, Myso Finance, and others.

We’re looking for an Account Manager who can become a trusted point of contact for our clients — someone who understands their business needs, keeps communication moving, spots risks early, and identifies opportunities to grow long-term partnerships.

This is a client-facing role for someone who knows how to understand clients’ business needs, proactively manage communication, spot potential risks, and create a great overall client experience.

     What you’ll do:

• Manage ongoing communication with active clients and ensure smooth collaboration throughout the engagement.
• Build and maintain strong, long-term relationships with clients.
• Conduct regular client calls to understand business goals, needs, expectations, blockers, and potential risks.
• Collect qualitative feedback and conduct regular client satisfaction / NPS calls.
• Proactively identify potential issues and coordinate with internal teams to resolve them.
• Keep communication professional, structured, and client-oriented, including situations where feedback, decisions, or payments are delayed.
• Identify opportunities for upselling, cross-selling, account expansion, and further cooperation.
• Reconnect with previous clients and identify potential opportunities for renewed cooperation.
• Conduct exit interviews with clients when cooperation ends and gather actionable feedback.
• Collect client testimonials and reviews for platforms such as Clutch and LinkedIn.

• Work closely with internal teams to ensure client expectations and business needs are aligned with delivery.

  
  What we expect:

• 2+ years of experience in B2B client-facing roles, such as Account Management, Customer Success, or Sales, preferably within tech, digital, design, or creative services.
• Upper-Intermediate+ / Fluent English, both written and spoken, as you’ll communicate directly with international clients.
• Experience conducting client and discovery calls and identifying business goals, needs, blockers, and risks.
• Understanding of upselling and cross-selling approaches.
• Experience working with CRM systems and client communication / collaboration tools.
• Strong communication skills — clear, structured, professional, and diplomatic.
• Client-oriented mindset and empathy.
• Ability to ask the right questions and dig deeper into clients’ needs.
• Proactive approach and ability to identify potential improvements or opportunities.
• Strong organization and prioritization skills, with the ability to manage several clients and priorities simultaneously.
• Ability to collaborate effectively with different internal teams.
  
  You’ll be a great fit if you:
• genuinely enjoy communicating with clients and building long-term relationships;
• can balance client expectations with business goals;
• don’t wait for problems to escalate and prefer to identify risks early;
• are comfortable taking ownership of client communication;
• can confidently handle difficult or sensitive conversations;
• naturally look for opportunities to bring additional value to clients.

    What we offer:

• Interesting international projects.
• Market-level compensation depending on experience and level.
• Flexible working hours: 8:00/12:00 to 16:00/20:00.
• Partial compensation for education and professional training.
• A well-coordinated and supportive team.
• Remote-first work environment.

Required skills
— Experience in AdTech
— Experience with Prebid, server-to-server integrations, or SDK mediation setups
— Experience leading or mentoring junior team members in an ad tech environment
— Knowledge about adservers, OpenRTB, VAST, SSP, DSP

— English proficiency: Upper-Intermediate level or above;
— Proficiency in Google Workspace and MS Excel;
— Previous experience in customer service is required;
— Highly organized, detail-oriented, and able to work independently;
— Strong analytical and problem-solving skills;
— Strong business acumen and excellent relationship-building skills;
— Proactive, adaptable, and able to respond quickly to changing priorities;
— Highly responsive, with the ability to work effectively under pressure and handle stressful situations.
 

We offer
— Comfortable working environment in a modern Kyiv office

— Opportunity to work in a multicultural, friendly, and collaborative team
— Internal learning and professional development opportunities
— Competitive salary linked to the USD
— All necessary tools and equipment to support your work
— Strong team culture built on knowledge sharing, collaboration, and continuous professional growth
— Exciting and ambitious projects where you can make an impact and unlock your full potential
— Paid annual leave, sick leave, and public holidays
— An additional paid day off on your birthday
 

Responsibilities

— Own a portfolio of publisher and demand partner accounts, serving as the primary strategic point of contact
— Lead endpoint integrations via OpenRTB across both supply and demand sides
— Monitor and optimize performance across ad servers, SSPs, and quality tools, proactively identifying issues, mismatches, and revenue growth opportunities
— Daily monitoring of performance of managed accounts
— Communicate with partners and represent Luna Media’s standards externally, while coordinating cross-functionally with internal teams
— Manage multiple platforms and partnerships simultaneously with a high degree of ownership and organization
 

Project description

Luna Media is redefining how digital advertising works, connecting premium supply with smart demand across Mobile (in-app) and CTV through cutting-edge programmatic technology, AI-driven optimization, and real-time bidding. We move fast, think big, and build partnerships that last.

We’re looking for a Programmatic Account Manager to join our team. In this role, you’ll own strategic partner relationships while overseeing the technical operations, performance optimization, and day-to-day management of integrations and traffic flows. This is a position for someone who brings both a commercial mindset and deep technical fluency, someone who can lead partner conversations at a strategic level while still diving into the details when it counts.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in iGaming industry.
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.
  
  
  WHY YOU’LL LOVE IT HERE:
• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.