Jobs Account Manager

✨ Join Win Media as a Account Manager – Make Every Player Feel Like a Star! 
 

At Win Media, we believe that success in iGaming is built on strong relationships 🎯. Our Account team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
 

📌 About the Role
We are looking for a dedicated Account Manager (evening & weekend shifts) to join our team. 🕕🌙
Your mission will be to keep our players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service.

Schedule: Shift-based
Location: Fully remote 🌍 or Warsaw office 🏙️
 

🛠️ Responsibilities

📧 Handle daily written communication with players (email, WhatsApp, Telegram)
💌 Write at least 40+ personalized messages per day to maintain strong connections
🎯 Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum
🔄 Reactivate inactive players and build long-term loyalty
🤝 Collaborate with Support and Payments teams to resolve VIP issues quickly
📝 Maintain daily reports on activities and results
 

✅ Requirements
🌍 2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager
🎲 Experience in the iGaming / Casino industry is a must-have
🗣️ Advanced written English
➕ German or French language skills are a huge advantage and will increase salary
🧠 Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style

👤 The Ideal Candidate

Has prior experience as a VIP Manager or Customer Support in online casinos
Fluent in English (Advanced) and ideally one more language (German/French) 🌍
Empathetic, responsible, hardworking, with excellent communication and problem-solving skills
Understands casino mechanics, including bonus systems 🎲
Thrives in a fast-paced, player-first environment

🎁 What We Offer

👥 Join a professional team with a strong vision and support system
🚀 Career growth with the potential to lead the VIP Department in the future
🏙️ Flexible work setup: remote or from our Warsaw office
🌴🤒 Paid vacation and sick leave
💻 Modern equipment to ensure smooth workflow
🎉 Fun company culture with gifts for holidays and birthdays

✨ Let’s win together with Win Media! ✨

Infingame is extending an invitation to accomplished professionals to become an integral part of our dynamic company as a Middle/Senior Account Manager.

We are on the lookout for motivated individuals ready to join our team. Your contribution will be instrumental in delivering our top-notch products and services, collaborating with some of the most professional minds in the industry, and driving your continued growth and development.

Infingame operates as a B2B aggregator for the iGaming sector and has amassed over 9 years of industry expertise. At Infingame, we are at the forefront of the dynamic iGaming industry, driven by a passion for innovation and excellence. With a robust portfolio of games from the best game providers, including the fastest spin time across other aggregators, Infingame offers an unparalleled gaming experience that sets us apart.

Your future responsibilities:

• Own a portfolio of operator accounts & develop trustful and warm long-term relationships with our Customers to positively impact their loyalty and revenue growth, be a trusted partner for Customers.
• Monitor performance KPIs (retention, GGR, marginality, NPS etc.) and act on opportunities for growth.
• Coordinate with technical, marketing, and product teams to support clients.
• Be the client’s voice inside the company, and our voice outside it.
• Assist in integration journeys and proactively resolve issues and mitigate risks.
• Identify & pursue upsell opportunities (e.g., new providers, features, tools, promo).
• Provide data-driven insights to clients to improve their business outcomes.

• Align key stakeholders & Team around outcomes.

   

The following skills are important to us:

• 1+ year of experience in Account Management in the iGaming industry.
• Strong understanding of iGaming KPIs and monetization models.
• Client-focused, organized, and persuasive.
• Confident working with CRM tools, dashboards, and performance data.
• Experience in working with budgets, marginality, contracts, and invoices.
• Fluent English.

• Ability to go on business trips.

   

What sets us apart:

• Insurance for Ukraine and abroad: We care about the well-being of our team members and offer comprehensive insurance coverage for both domestic and international needs.
• Travel: Occasional business trips may be required to attend industry conferences and meet with clients in person.
• Corporate English Classes: We believe in enhancing your communication skills. Take advantage of our corporate English classes to further develop your language proficiency.
• Slovakian Classes: If you’re in Bratislava or interested in learning the local language, we offer Slovakian classes to help you integrate and feel at home.
• Corporate Psychologist: Your mental well-being is important to us. Our corporate psychologist is available to provide support and guidance whenever you need it.
• Flexible schedule: You will have the opportunity to choose where you want to work — at one of our comfortable offices or home. We ensure comprehensive company-paid 21 paid days off during the year; unlimited sick leaves and you can request an unpaid leave of absence.

• We are committed to fostering the professional growth of our team members. As part of our dedication to your development, we offer a tailored growth plan for each employee. This plan is meticulously crafted, taking into account your unique strengths, areas for development, and aspirations for career excellence, all in alignment with our company’s objectives.

   

At Infingame, we are not just shaping the iGaming industry; we’re elevating it to new heights.
Join us in this exhilarating journey where creativity, technology, and entertainment converge.

We are open to considering candidates with experience in sales or customer support and success.

Key areas of responsibility 

• Take the lead on managing existing client relationships, ensuring you understand their
• business goals and anticipate future needs. Your role is to be their go-to partner, providing valuable insights and solutions.
• Drive upsell and cross-sell opportunities, helping clients discover new ways our solutions can benefit them.
• Develop and maintain strong business relations with both new and existing clients, ensuring DrugCards remains at the forefront of their minds.
• Work closely with our internal teams to resolve client queries, provide exceptional customer support, and ensure seamless communication.
• Handle invoicing, manage documentation updates, and ensure all client-related paperwork is accurate and up-to-date.
• Develop and implement strategies that align with both client needs and company goals.
• Regularly evaluate and improve client satisfaction, including tracking and analyzing NPS scores.
• Represent DrugCards at key industry events, showcasing our solutions and building our brand presence.

Main tasks and functions

• Maintain and update leads
• Analyze current capabilities for upsell and cross sell (report as a result of such process)
• Provide accurate and timely information to management
• Develop a strong knowledge of the company’s products and services in order to facilitate the sales process
• Contacting potential clients to establish rapport and arrange meetings Increasing the value of current customers.
• Developing Account Management process in Standard Operating Procedures.
• Participate in all assigned trainings, continuously develop personal and professional skills
• Ensure compliance with all current procedures
• Participate in external audit/inspection
• Follow the principles of confidentiality, personal data protection, cyber security and data integrity

Competencies

Hard skills

• Economic or a related field education
• Knowledge of the English language (at least Upper-Intermediate level)
• Previous sales or KAM experience (at least 2 years)
• Strong computer literacy 
• Experience working with HubSpot or other CRM systems
• Experience working with Google Workspace
• Knowledge and skills in working with contracts, deeds, invoices and other necessary documents
• Experience in upselling and cross-selling

Soft skills

• Strong communication and relationship building skills
• Strong self-organisation and time management skills
• Ability to complete tasks and deliver commitments in a timely manner
• Effective work in a cross-functional teams
• Proactive approach in a search for solutions
• Analytical skills, ability to research and visualize different scenarios

What we offer:

• Flexible working conditions (office in Lviv (hybrid) or remotely).
• Salary in USD and tax coverage.
• Accounting support.
• Full technical support and all necessary resources for work.
• 15 working days of holiday per year
• 5 sick days without documentation and an 15 sick days according to the sick leave document
• 4 public holidays during the year (Christmas, New Year, Easter and Ukraine’s Independence Day).
• Compensation for training, certification and courses.

Hiring steps

• HR Interview (30-45 min)
• Technical Interview (1 hour)
• Final Interview (1 hour)
• Job Offer

✨ Join Win Media as a Account Manager – Make Every Player Feel Like a Star! 
 

At Win Media, we believe that success in iGaming is built on strong relationships 🎯. Our Account team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
 

📌 About the Role
We are looking for a dedicated Account Manager (evening & weekend shifts) to join our team. 🕕🌙
Your mission will be to keep our players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service.

Schedule: Shift-based
Location: Fully remote 🌍 or Warsaw office 🏙️
 

🛠️ Responsibilities

📧 Handle daily written communication with players (email, WhatsApp, Telegram)
💌 Write at least 40+ personalized messages per day to maintain strong connections
🎯 Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum
🔄 Reactivate inactive players and build long-term loyalty
🤝 Collaborate with Support and Payments teams to resolve VIP issues quickly
📝 Maintain daily reports on activities and results
 

✅ Requirements
🌍 2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager
🎲 Experience in the iGaming / Casino industry is a must-have
🗣️ Advanced written English
➕ German or French language skills are a huge advantage and will increase salary
🧠 Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style

👤 The Ideal Candidate

Has prior experience as a VIP Manager or Customer Support in online casinos
Fluent in English (Advanced) and ideally one more language (German/French) 🌍
Empathetic, responsible, hardworking, with excellent communication and problem-solving skills
Understands casino mechanics, including bonus systems 🎲
Thrives in a fast-paced, player-first environment

🎁 What We Offer

👥 Join a professional team with a strong vision and support system
🚀 Career growth with the potential to lead the VIP Department in the future
🏙️ Flexible work setup: remote or from our Warsaw office
🌴🤒 Paid vacation and sick leave
💻 Modern equipment to ensure smooth workflow
🎉 Fun company culture with gifts for holidays and birthdays

✨ Let’s win together with Win Media! ✨

We are seeking a strong Key Account Manager with a solid fintech background who will manage and grow relationships with key enterprise clients, ensuring long-term partnership and revenue growth 💼📈

 Your Responsibilities

🤝 Support clients through the full onboarding cycle, ensuring a smooth and successful start
📊 Build and maintain strategic relationships with enterprise customers
💬 Foster long-term partnerships based on trust, transparency, and mutual respect
💡 Identify upsell & cross-sell opportunities within existing accounts
🔄 Conduct regular business reviews to align with clients’ evolving needs
🎯 Present value propositions clearly and handle objections effectively
📝 Negotiate and close complex B2B deals with senior decision-makers
📈 Monitor KPIs, growth metrics, satisfaction levels, and risks
🤝 Collaborate with IT, Compliance, Payments, Finance, and Settings teams to ensure seamless client experience
🚨 Monitor client activity and proactively address any unusual changes
📑 Prepare monthly reports on KPIs and assigned tasks
📚 Assist with Confluence articles and updates upon request
👩‍🏫 Mentor newcomers, conduct shadow sessions and trainings after probation
🗣 Gather client feedback and convert it into actionable insights
🌍 Share industry trends and market insights within the team
⚖️ Maintain high standards of ethics and professionalism

 Skills & Requirements

✅ 2+ years of experience as Key Account Manager (B2B) / Payment Manager
✅ Strong understanding of FinTech & payment ecosystems
✅ Experience with merchant account onboarding
✅ Excellent communication & self-management skills
 English – Upper-Intermediate / Advanced
 Ukrainian/Russian – fluent

Nice to Have

➕ Compliance certifications
➕ Legal background

Hiring Process
📞 Prescreening Call with Recruiter (40 min)
🧠 Technical Interview (60 min)
🎯 Job Offer & Background Check

NuxGame works with iGaming operators of all scales, helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill business goals. We are currently looking for an Account Manager to join our team.

Your Responsibilities:

• Own the customer relationship end-to-end, acting as their primary point of contact and trusted advisor.
• Define and execute tailored success strategies for each account, aligning NuxGame solutions with customer business goals and agreed KPIs.
• Continuously monitor account health, usage metrics, and satisfaction levels, addressing risks early to ensure retention and growth.
• Lead quarterly business reviews with clients to evaluate results, gather feedback, and identify improvement opportunities.
• Resolve escalations quickly by coordinating with internal teams, ensuring seamless communication and a solution-focused approach.
• Collaborate cross-functionally with Sales, Product, Operations, and Technical teams to deliver a consistent and high-quality customer experience.
• Identify upsell and cross-sell opportunities by understanding customer needs and market trends.
• Share industry insights and best practices with clients to help them optimize operations and revenue potential.
• Stay informed on iGaming industry developments, including regulatory changes, competitive landscape, and emerging technologies.
• Maintain accurate account records in CRM and project management tools, ensuring timely reporting of progress and outcomes.
  
   

What we’re looking for:

• Minimum 2 years of experience in Account Management, Customer Success, or post-sales roles
• Proven success in managing strategic accounts and building strong relationships with senior stakeholders, including C-level executives.
• Track record of delivering measurable results in retention, adoption, and upsell.
• Comfortable owning the full customer lifecycle — onboarding, growth, and renewals.
• Proactive and resourceful — you can thrive without a playbook and take initiative to solve problems.
• Highly organized, able to manage multiple priorities while keeping a high standard of service.
• Strong communicator in English (written and spoken); extra languages are a plus.
• Data-driven mindset — you use metrics to guide decisions and create actionable plans.

• Collaborative, adaptable, and confident in balancing client needs with business objectives.

   

What we offer

We believe that a happy team builds the best products. Here is how we support you:

• Remote & Flexible: Work from anywhere. Our core hours are 10:00 to 18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).

• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

   

We believe in unlocking the inner potential of each team member within an open and democratic culture.

Waiting for you on our team!

We are looking for a motivated Account Manager / Sales Junior to join our team in a fully remote position. This is an entry-level role, ideal for someone eager to grow in the affiliate marketing and sales field while working in an international environment.

Key Responsibilities:

• Assist in building and maintaining strong relationships with affiliates, ensuring consistent communication and support.
• Collaborate with senior team members to recruit and onboard new affiliates.
• Monitor daily traffic and performance metrics to identify trends and optimization opportunities.
• Support weekly performance reviews and help prepare feedback for affiliates.
• Assist in managing CAPs and lead statuses to drive ROI.
• Provide administrative and operational support to the sales team.
• Handle affiliate and client inquiries promptly and professionally.

Qualifications:

• Proven experience in sales, customer service, or marketing (mandatory).
• B2 English, both written and verbal (mandatory).
• Strong communication, organizational, and problem-solving skills.
• Self-driven, adaptable, and eager to learn in a fast-paced, performance-oriented environment.
• Academic background in marketing, business, or a related field is an advantage.

Why Join Us?

• Fully remote role with the ability to work from anywhere.
• Exposure to international affiliate marketing and sales operations.
• Hands-on learning and professional growth opportunities.
• Supportive team environment with clear development paths.
• Opportunity to build a long-term career in a growing affiliate network.

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Hubspot Platinum Partner, Okta Activate Partner, and Microsoft Partner.

Since 2017, we’ve been specializing in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions. Our products focus on cutting-edge cloud computing, advanced location and mapping, seamless collaboration from anywhere, unparalleled customer service, and innovative DevSecOps.

We’re on the hunt for a dynamic Customer Success Manager to join our Delivery Organization, supporting Cloud solutions across the EMEA and CEE regions. The ideal candidate is a highly motivated, customer-centric professional who builds trusted relationships, drives adoption and value realization, and ensures customers achieve their desired outcomes. This role partners closely with Delivery, Solution Engineering, and Sales to maintain alignment, manage expectations, and provide a seamless customer experience throughout onboarding, implementation, and ongoing success.

Requirements:

• At least B2 level in English;
• Ability to build trust, credibility, and long-term partnerships with Customers at multiple levels.
• Strong written and verbal communication with the ability to engage stakeholders from end users to executives
• Аbility to work effectively with Sales, Delivery, Support, and Product teams
• Proactive identification of risks and ability to manage issues before they impact customer satisfaction
• Proven experience in Customer Success, Account Management, or a customer-facing role within a cloud or technology environment
• Demonstrated ability to manage customer relationships end-to-end, from onboarding through renewal

Responsibilities:

• Serve as the primary point of contact for customers, managing communication, expectations, and engagement cadence.
• Track engagement, health, and outcomes using CRM and Customer Success tools.
• Conduct regular check-ins, reviews, and QBRs/EBRs to align on outcomes, progress, and future priorities.
• Manage escalations and complex issues, coordinating with Delivery, Support, and Product teams to resolution
• Own and manage customer relationships throughout the full lifecycle, from onboarding and implementation through renewal and growth.
• Drive customer adoption and value realization by aligning solutions to customer goals and success criteria

Would be a plus:

• Develop and execute customer success plans, including goals, milestones, and KPIs.
• Ability to Act as the voice of the customer internally, sharing feedback, insights, and trends to influence product and service improvements
• Familiarity with cloud platforms or ecosystems (e.g. Google, Cloudflare, Atlassian, Asana, Zendesk,)
• Having previous experience with CLient QBRs, NPS and/or other similar campaigns.

Work conditions:

• Competitive Salary & Transparent Motivation: Receive a competitive base salary with commission on sales and performance-based bonuses, providing clear financial rewards for your success.
• Flexible Work Format: Work remotely with flexible hours, allowing you to balance your professional and personal life efficiently.
• Freedom to Innovate: Utilize multiple channels and approaches for sales, allowing you the freedom to find the best strategies for success.
• Training with Leading Cloud Products: Access in-depth training on cutting-edge cloud solutions, enhancing your expertise and equipping you with the tools to succeed in an ever-evolving industry.
• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry. Expand your expertise by engaging with international markets across the EMEA and CEE regions.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth, creating opportunities for you to advance in your career.
• When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
• Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes.

Key Areas of Responsibility:

• Manage creative assets sent by clients to the Trading team.
• Facilitate the upload and distribution of creative materials across various Demand Side Platforms.
• Assist the Trading team in executing client reporting tasks.
• Cultivate and maintain relationships with client Ad operations teams to optimize workflow.
• Provide comprehensive support to the Trading team, including tasks such as compiling client screenshot decks and developing client slide presentations and reports.
• Develop a proficient understanding of programmatic buying processes.
• Learn to effectively address and support clients' needs regarding trader campaigns.
• Readiness to work from 15:00 till 23:00 in order to have an optimal overlap of work hours with USA based teams.

Qualifications:

• 0-1 years of professional experience, ideally in Digital marketing, Ad operations, Programmatic media
• Bachelor's degree (BA/BS) preferred.
• Demonstrate initiative and ability to work autonomously while also collaborating effectively with minimal supervision.
• Capable of thriving in a fast-paced environment with evolving job responsibilities and priorities.
• Proficient in MS Excel, with advanced skills in pivots and macros being advantageous.

We offer:

• Comfortable working place;
• Medical insurance after the trial period ending;
• Team-building activities;
• 24 paid vacation days per year;
• 5 paid sick leave days per year.

We’re looking for a VIP Account Manager to own and grow a dedicated portfolio of high-value players.
You’ll work closely with the Head of CRM, Support, Payments, Risk, and Product teams to ensure premium-level service and sustainable VIP revenue growth in a fast-scaling iGaming environment.

💪Key Responsibilities

• Managing a dedicated portfolio of VIP players
• Maintaining regular proactive communication with VIP players
• Ensuring fast resolution of issues related to payments, bonuses and account matters
• Coordinating with Support, Payments, Risk, and Product teams on VIP-related cases
• Granting personalized bonuses within the approved discretionary limit
• Reactivating VIP players showing declining activity
• Monitoring deposit activity and player behavior
• Analyzing portfolio performance (GGR, deposit frequency, activity decline)
• Providing regular reports and insights to the Head of CRM
• Monitoring player satisfaction and loyalty within the VIP portfolio

🔥 Skills & Competencies:
✔️ 2+ years of experience in iGaming/Sweepstakes
✔️ Experience working with VIP or high-value player segments
✔️ Experience working with CRM systems
✔️ English B2+

⭐ Nice to Have

Experience in US-facing Sweepstakes projects

✨What We Offer:

• Full remote work
• Flexible working hours (start between 10:00 and 12:00)
• 8 hour work day + break
• Time Off 28 calendar days of paid vacation (after successfully passing the probationary period)
• 4 days of days off

From Kyiv to Dubai, from Riga to Toronto — SolveX is where fintech meets global ambition. As one of the most trusted payment providers in CIS and beyond, we’re expanding into Europe, Asia, and Canada with speed and precision. 

We’re now searching for a Key Account Manager  who thrives in high-risk markets and wants to grow with us on a truly international stage.

Your Mission

As a Key Account Manager, you will own and grow strategic merchant relationships across multiple GEOs, ensuring smooth operations and driving SolveX’s expansion into new markets.

What You’ll Do

• Lead high-level negotiations with merchants on payment methods, GEO expansion, and traffic distribution
• Manage the payment method matrix and coverage across multiple markets
• Monitor payment flows, analyze data, and identify optimization opportunities, including routing optimization
• Collaborate with internal teams (IT, Legal, Finance) on integrations and issue resolution
• Maintain and update client documentation (contracts, amendments, expansions)
• Negotiate pricing conditions with merchants based on the volumes commitments including up-selling and cross-selling

• Deliver monthly performance reports for clients and internal stakeholders

   

Ideal Candidate Profile

• Experience: 2+ years in Key Account Management within a PSP, Aggregator, or Payment Platform.
• Industry Knowledge: CIS payments background with hands-on exposure to gambling, betting, iGaming, or other high-risk industries.
• CIS Market Expertise: Proven track record in CIS payment solutions — you know the landscape, local methods, compliance specifics, and merchant expectations.
• Skills:
  • Solid knowledge of payment products (P2P, e-commerce, APMs).
  • Data-driven with Excel / BI tools / Google Analytics (a plus).
  • Advanced negotiation and relationship-building skills.
  • Strong communicator, proactive, and results-oriented.
• Languages: English (B1+), Ukrainian (B2–C1), Russian (preferred).

• Mindset: Ambitious, adaptable, and comfortable in fast-changing, high-risk environments.

   

Why SolveX?

• Stability: Official employment & reliable compensation
• Flexibility: Remote or hybrid work with flexible hours.
• Growth: Career advancement and leadership opportunities.
• Exposure: Work directly with global merchants in high-risk markets.
• Influence: Direct impact on product and commercial strategy.
• Network: Attend top-tier fintech conferences with the team.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

We are looking for a proactive and detail-oriented Customer Success & Sales Support Specialist to support customer communications and manage the flow of leads, inquiries, and support requests across multiple online channels. The role combines professional client interaction, coordination of incoming messages, and accurate CRM data administration.

This position requires strong communication skills, responsibility, and the ability to react quickly and professionally to different types of customer requests.

Responsibilities:

1) Customer Communications & Support (English)

• Respond to live chat messages on the website
• Handle inquiries coming via email, contact forms, or social media
• Provide clear, polite, professional responses in English
• Log all interactions into the CRM system
• Forward inquiries to internal specialists when needed and ensure proper follow-up
• Keep full records of communication history
• Report recurring customer questions and suggestions for service improvements

2) Product-Related Customer Interaction (Ukrainian)

• Respond to customer questions about product types, ordering, delivery options, pricing, etc.
• Manage requests arriving through website, social pages, and messaging platforms
• Ensure customer messaging aligns with brand voice and tone
• Coordinate with internal teams on order processing or special requests
• Prepare brief summaries of requests for product, sales, or logistics teams

3) Lead & CRM Pipeline Adminastration

• Maintain an up-to-date list of all incoming prospects and inquiries
• Track the status of leads, opportunities, offers, and next steps in the CRM
• Ensure all customer data, notes, and follow-ups are properly reflected in the system
• Remind internal stakeholders of pending actions or deadlines
• Prepare weekly pipeline summaries showing lead volume, status changes, and progress
• Support with introductory messages, proposal drafts, and meeting scheduling when needed

What we offer:

• Comfortable work environment, remote work.
• Ongoing operations: according to European business hours
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

TL;DR

GrowthBand builds and manages B2B outbound systems for mid-market companies. We handle email infrastructure, deliverability, campaign supervision, copywriting feedback, data research, and reporting. Our clients pay us to make outbound work - and keep working.

We’re growing fast and we need someone to own the entire post-sale client experience - from onboarding to ongoing delivery & long-term client satisfaction.

This is a senior, high-autonomy role. You’ll design and run the delivery function - processes, systems, team, tools.

What You’ll OwnService Delivery Operations

You’ll be responsible for end-to-end delivery of our core services:

Managed Email Infrastructure. We set up, monitor, and optimize outbound email infrastructure — domains, mailboxes, warm-up, deliverability, sending patterns. You’ll oversee the full lifecycle: onboarding, monitoring health metrics, flagging anomalies proactively, and ensuring every client’s system performs.

Outbound Supervision We actively supervise campaigns, provide copywriting feedback, track performance, and deliver regular reporting. You’ll make sure this happens consistently and on time for every client.

Data Research We run fully managed data research - building enriched contact databases with the right signals and targeting.

Client Communication & Success

• Own all client communication channels: Slack, email, and monthly consulting calls (for applicable tiers).
• Build and maintain a proactive client success model - systems that surface alerts, anomalies, and opportunities before clients have to ask.
• Manage and develop the junior CS team member.
• Handle escalations. Be the person clients trust.
• Drive retention and satisfaction as primary KPIs.

Process Design & Automation

• Design and implement onboarding workflows for each service - standardized, repeatable, and fast.
• Build SOPs for every stage of the delivery lifecycle.
• Create internal dashboards and alert systems for real-time visibility into client health.
• Critical: Everything you build must be AI-first. We don’t scale by adding people - we scale by automating with AI. You should be designing processes where AI handles 80% and humans handle the orchestration layer.
• Work with tools like Claude Code, n8n, Clay and CRM systems to build automated workflows.

You Must Have

• Outbound experience. You understand cold email, deliverability, outbound infrastructure, and what it takes to run campaigns. You don’t need to be a deliverability guru, but you need to know how outbound systems work.
• Agency/services background. You’ve worked in a marketing agency, outreach agency, or B2B services company managing delivery for multiple clients simultaneously.
• Process design chops. You’ve built delivery processes and SOPs from scratch. Not just followed them - designed them.
• Technical fluency. Comfortable with no-code automation tools like n8n, Claude Code and setting up integrations and workflows. You don’t need to code, but you need to build.
• AI-native mindset. You already use AI daily. You think about every process through “can AI do this?” and design AI-first workflows.
• Fluent English. 80% of our clients are English-speaking. Clear, professional, confident communication in writing and on calls.
• CET ±2 timezone.

How to Apply

Skip the generic cover letter. Tell us about:

1. One specific example of how you’ve used AI to automate an operational workflow.
2. Your experience with outbound/cold email - tools, scale, results.

Bonus points for a short Loom (2-3 min) telling us why you are the best fit for this position.

We are looking for an Affiliate/Account manager for our client!

Responsibilities:

• Managing the affiliate program and existing partners
• Acquiring new and active affiliates (including via industry conferences)
• Optimizing cooperation models (RS / CPA / Hybrid)
• Traffic quality control and anti-fraud
• Analyzing FTD, GGR, NGR, LTV
• Working with retention / CRM teams to increase revenue
• Negotiating individual deals and revshare
• Optimizing payouts and financial terms
• Building long-term, high-value partner relationships
• Ensuring positive ROI and agreed traffic payback periods

Requirements:

• 2+ years of experience in iGaming on the operator side
• Mandatory experience with fiat casino
• Strong understanding of affiliate P&L
• Deep knowledge of RS / CPA / Hybrid / Flat models
• Experience negotiating with SEO, PPC, and media-buying teams
• Understanding of hold and volatility mechanics
• Experience with large revenue partners
• Collaboration with anti-fraud teams
• Cohort analysis skills
• Experience optimizing retention with CRM teams
• English level — C1

Soft Skills

• Strong negotiation skills
• Financial literacy
• Strategic mindset
• Long-term partnership focus
• Ability to work with large datasets

We are looking for Affiliate Manager for our client!

Responsibilities:

• Managing the affiliate program and existing partners
• Acquiring new and active affiliates (including via industry conferences)
• Optimizing cooperation models (RS / CPA / Hybrid)
• Traffic quality control and anti-fraud
• Analyzing FTD, GGR, NGR, LTV
• Working with retention / CRM teams to increase revenue
• Negotiating individual deals and revshare
• Optimizing payouts and financial terms
• Building long-term, high-value partner relationships
• Ensuring positive ROI and agreed traffic payback periods

Requirements:

• 2+ years of experience in iGaming on the operator side
• Mandatory experience with fiat casino
• Strong understanding of affiliate P&L
• Deep knowledge of RS / CPA / Hybrid / Flat models
• Experience negotiating with SEO, PPC, and media-buying teams
• Understanding of hold and volatility mechanics
• Experience with large revenue partners
• Collaboration with anti-fraud teams
• Cohort analysis skills
• Experience optimizing retention with CRM teams
• English level — C1

Soft Skills & Challenges

• Strong negotiation skills
• Financial literacy
• Strategic mindset
• Long-term partnership focus
• Ability to work with large datasets