Jobs Account Manager

We are looking for a proactive and client-oriented Key Account Manager (Strong Junior) to join our team and build strong, long-term relationships with our existing merchants.

In this role, you will be the main point of contact for your merchants, understand their business needs, coordinate with internal teams, and identify opportunities to improve payment performance and support business growth. We are looking for someone who genuinely enjoys working with people, knows how to build trust, takes ownership, and goes beyond simply responding to client requests.

Requirements:

• 1+ year of experience in Account Management, Client Relationship Management, or another client-facing B2B role.
• Strong customer-oriented mindset and genuine interest in building long-term client relationships.
• Excellent communication and interpersonal skills, with the ability to adapt to different clients and situations.
• Proactive approach to identifying client needs and providing solutions.
• Strong ownership and accountability, with the ability to manage requests from start to finish.
• Good problem-solving skills and ability to handle challenging conversations professionally.
• Strong organisational and prioritisation skills, with the ability to manage multiple clients and requests.
• Business-oriented thinking and interest in understanding clients' businesses and growth opportunities.
• English - Upper-Intermediate (B2) or higher, both written and spoken.

Responsibilities:

• Build and maintain strong, long-term relationships with existing merchants.
• Act as the main point of contact, providing timely, clear, and personalised communication.
• Understand merchants' business needs, challenges, and goals to offer relevant solutions.
• Proactively engage with merchants, maintain regular communication, and ensure high customer satisfaction.
• Manage merchant requests, coordinate their resolution with internal departments, and follow up on results.
• Monitor merchant activity and payment performance to identify potential issues and growth opportunities.
• Support merchant business growth by offering relevant payment methods, new markets, and additional services.
• Coordinate merchant onboarding, activation, and the launch of new projects.
• Handle escalations and challenging situations while maintaining positive client relationships.
• Collect merchant feedback and contribute to service and process improvements.
• Maintain accurate merchant records and prepare regular account performance updates.

Nice to have:

• Experience in FinTech, payment processing, SaaS, or other B2B industries.
• Understanding of online payments, payment methods, and merchant operations.
• Experience in account development, upselling, cross-selling, or client retention.
• Experience working with international clients.
• Hands-on experience with CRM systems, Jira, Confluence, or similar tools.
• Analytical skills and experience working with customer performance metrics and reports.

What you will get with us:

• Opportunity to develop expertise in the international fintech and payment processing industry.
• Collaboration with international merchants and cross-functional teams.
• Professional development and opportunities for career growth
• Team-oriented and encouraging work environment.
• Career development opportunity.
• Paid vacation & sick leaves.
• Corporate English classes.
• Paying taxes and conducting private entrepreneurs.
• Internal Referral program.
• Remote-based work.

Hiring process:
 

• CV screening → Interview with Recruitment Specialist → Interview with Hiring Manager → Reference Check → Job Offer.

Are you ready to explore new opportunities? We invite you to submit your application today. We appreciate your interest and look forward to welcoming you on board!

 

Our project is an MGA-licensed slot provider. We’re looking for an Account Manager to look after our operator and aggregator partners after signing, grow revenue with each of them and support the sales team.

Responsibilities

• Manage a portfolio of partners (operators and aggregators) from onboarding to steady performance
• Coordinate integrations between partners and our tech team, keep launch timelines on track
• Monitor GGR and game performance per partner and find growth opportunities
• Negotiate game placement in lobbies, banners and featured sections
• Run promotions with partners: tournaments, free spins, prize drops
• Prepare monthly reports and reconciliations, support finance with invoicing
• Collect operator feedback on markets and games and share it with the product team
• Keep the CRM and all partner communication up to date
• Support the sales team: prepare decks and game lists, fill in provider questionnaires, join calls with new partners
• Handle follow-ups after meetings and trade shows, and help move leads to a signed agreement
• Find upsell opportunities with existing partners: new markets, brands and games

Requirements

• 2+ years as an Account Manager in iGaming B2B (provider, aggregator or operator side)
• Good understanding of GGR/NGR, revenue share, RTP and aggregator integrations
• English B2 or higher for daily emails and calls
• Comfortable with data: Excel or Google Sheets, partner back offices
• Proactive, detail-oriented, able to handle many partners at once

Nice to have

• Existing network of operators and aggregators
• Experience with regulated markets
• Experience running promo campaigns
• Willing to travel to trade shows (ICE, SiGMA, SBC)

We offer

• Flexible schedule

• Competitive salary and annual performance review

• 20 days of vacation, 5 days off, 15 sick leaves, weekends on public holidays

• Birthday gifts, new year bonuses, and bonuses on the occasion of important events in the life of employees

• Medical insurance from the UNIQA company

• The opportunity for career and professional growth

• Free participation in conferences and other professional events

• Personal work equipment

• The ability to work in the office in a comfortable environment

• Corporate discounts and merch

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.
 

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)
• Willingness to work shifts and be available outside standard hours for VIP client needs
   

NICE TO HAVE:

• Knowledge of German, Spanish, French or other additional languages
• Understanding of sports betting products and player behavior
• Experience working with different back-office/admin systems
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Project / Account Manager (UK SaaS product)

Remote · Full-time · UK timezone

About the Product

A UK B2B SaaS platform that helps travel agencies and tour operators automate regulatory compliance (ATOL/CAA). The platform handles certificate issuance, licence limit tracking, regulatory return preparation, and API integrations with clients' booking systems. It is fully live with paying customers in a defined UK market of ~1,700 licence holders.

You will:

• Support the full sales & client cycle: Connect with UK travel directors before demos, follow up after calls, answer questions, send subscriber agreements, and ensure they are signed.
• Lead onboarding & operations: Set up new company accounts, guide users through their first steps, answer how-to questions, pass bugs to developers with clear steps to reproduce, and maintain clean CRM records.
• Coordinate customer migration: Agree on switch dates for legacy clients, collaborate with our Ukrainian dev team, and verify data accuracy.
• Drive growth & outreach: Conduct active outbound (вихідний) email and LinkedIn outreach to TIC clients, non-client ATOL holders, and travel consortiums.

• Build content & pipeline: Write engaging LinkedIn posts on ATOL compliance topics, research prospect lists, prepare sales materials, and follow up with leads from industry events.

   

Must Have

• Figure things out alone: High resourcefulness. When stuck, you explore documentation, the product admin panel, or AI tools before asking targeted questions.
• Accuracy & attention to detail: You check facts thoroughly before communicating with clients or publishing content - precision matters in regulated markets.
• Entrepreneurial & growth mindset: Comfortable with proactive cold outreach, LinkedIn prospecting, and taking ownership of finding new customers.
• Technical aptitude: Clear understanding of web concepts (e.g., what an API is), comfortable working in admin panels, and able to describe bugs clearly to developers.
• Strong English (written and spoken): Ability to write concise, professional emails and speak fluently on calls with UK company directors (understanding British accents at normal speed).
• Highly organised: Ability to manage multiple concurrent tasks, tracking precise next steps and deadlines.
• Aligned with UK business hours: Working schedule aligned with London business day.

Nice to Have

• Experience as an Account Manager, Project/Delivery Manager, or Client Success Specialist in B2B SaaS.
• Hands-on experience with LinkedIn outreach, email campaigns, or B2B sales support.
• Experience working with UK clients or within TravelTech / RegTech / FinTech / regulated industries.

• Familiarity with tools like Jira, CRM systems, and AI workflows (ChatGPT, Claude, etc.).

   

What We Offer:

• Direct ramp-up & onboarding: Your first weeks are dedicated to learning ATOL rules, mastering the product, and sitting in on calls with leadership.
• High autonomy & zero bureaucracy: Direct collaboration with company leadership with real ownership over growth and operations.
• Clear career evolution: Opportunity to mature into fully leading demos, onboarding, and growth initiatives for the product.
• Flexible remote work schedule aligned with UK business hours.

Ready to take ownership, figure things out, and grow with us? Send your CV and a short note about yourself - we’d love to hear from you!

We are looking for a Head of Account Management to lead our Account Management function, driving long-term partner success and sustainable business growth. In this role, you will own the entire client lifecycle, optimize account management processes, strengthen strategic partnerships,  and shaping a team committed to delivering high-quality service to our partners.

Responsibilities:

• Build, develop, and scale the Account Management department;
• Hire, mentor, and manage the Account Management team, ensuring high performance and professional growth;
• Own relationships with key partners, including operators, aggregators, and platform providers;
• Develop and optimize client management processes to improve operational efficiency and service quality;
• Drive revenue growth through upselling, cross-selling, and long-term partnership development;
• Collaborate closely with Sales, Product, Integration, Support, and Finance teams to ensure seamless partner experience;
• Monitor client satisfaction, service quality, and team performance against KPIs;

• Contribute to improving the company's brand reputation and overall customer experience.

   

Requirements:

• Experience in Senior Account Management, Partnerships, or other client-facing roles within the iGaming industry;
• A track record of building and improving Account Management teams and processes;
• Deep understanding of the iGaming ecosystem, including operators, aggregators and  platforms;
• Strong commercial and negotiation skills;
• Data-driven mindset (Tableau, Power BI);
• Solid understanding of key iGaming metrics, including GGR, NGR, LTV, and retention;

• English proficiency at Upper-Intermediate (B2) level or higher.

   

We offer:

• Convenient work schedule (8/9/10/11 — 17/18/19/20);
• 21 working days of vacation;
• 10 working days of sick leave;
• Extra days off for birthday, wedding, etc and for public holidays;
• Payment for training;
• Financial and intangible gifts from the company;
• Free communication, the ability to influence processes and implement your ideas;

• Comfortable and easy management, no tyranny.

   

How We Hire:
We’re not here to make you jump through flaming hoops (unless that’s your hobby — in which case, we’ll cheer you on). Our goal is to see if we’re a good match for each other — and to make sure you enjoy the ride.
1. Pre-Screen Call — 30 min
A quick hello with one of our recruiters. We’ll talk about your background, your goals, and what you’re looking for. In return, we’ll tell you more about ABXplay, the role, the team, and answer any burning questions.
2. Hard Skills Interview — 45–60 min
You’ll meet your potential manager. We’ll dive into the real stuff — your future responsibilities, the challenges ahead, and the kind of work you’d actually be doing (no mystery here).
3. The Offer Stage
 

Job description

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140+ countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, mass payment options, acquiring, open banking, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for modern online businesses.
We are seeking an experienced Key Account Manager with a solid background in fintech. In this role, you will manage and nurture relationships with key clients, ensuring their needs are met while driving revenue growth.

Requirements

• Minimum of 2 years of experience as a Key Account Management (B2B)/ Legal Consulting (Fintech) or Payment Management (iGaming, Crypto, Forex, and E-commerce industries) with the same scope of responsibilities
• Previous experience working for a FinTech company, supporting B2B customers
• Experience in onboarding clients for the "direct acquiring" product
• Proactive approach
• Good communication and self-management skills, result-oriented
• Advanced level of English proficiency, Fluency in Russian

Responsibilities

• Provide and support the client with the full onboarding cycle to ensure a smooth and successful start to our collaboration (client portfolio - up to 100 clients (active/passive))
• Develop and implement strategic account plans to achieve revenue targets and strengthen relationships with key enterprise clients
• Proactively identify and pursue upsell and cross-sell opportunities within existing accounts
• Conduct regular business reviews with clients to understand their evolving needs and ensure PayDo's solutions align with their objectives
• Negotiate and close complex B2B deals with senior decision-makers at enterprise clients
• Foster and maintain strong client relationships built on trust, transparency, and mutual respect
• Monitor key performance indicators (KPIs) and metrics to track account growth, satisfaction levels, and potential risks
• Collaborate with cross-functional teams, including sales, marketing, and customer success, to ensure a seamless client experience
• Keep the AM reporting up to date

Nice to have
Compliance certifications, Legal background

We work in a result-driven culture. You will fit in if you:
 

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.
• Solve problems quickly with practical solutions.

What we offer:
 

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.
• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.
 

About the Team and Role

As a Junior Account Manager, you will be the main point of contact for our clients, ensuring they get maximum value from Solidgate’s payments solutions.

This role combines relationship management, analytics, and business development, giving you hands-on experience in the fast-paced world of fintech and global payments. You will work closely with Sales, Marketing, and Product teams to deliver outstanding client experiences, identify growth opportunities.
 

What you’ll own

• Build and maintain strong relationships with existing clients, supporting them in all payment-related questions.
• Identify growth opportunities through upsell and cross-sell initiatives.
• Understand client needs and recommend suitable product solutions.
• Research markets and industries to discover new business opportunities.
• Collaborate with Sales, Marketing, and Product teams to deliver the best client experience.
• Track and report client performance metrics, providing insights that guide decisions both internally and externally.

You’re a great fit if you have

• Bachelor’s or Master’s degree (completed or in progress)
• Strong academic achievements and results
• English proficiency at Upper-Intermediate level or higher
• Strong communicator with excellent problem-solving and analytical skills.
• Organized, proactive, and capable of thriving in a fast-paced environment

• High level of responsibility and a results-driven mindset

   

Why Solidgate?

• No internships here — we build careers. Get hands-on from day one and make a real impact.
• Your work = real outcomes. Shape how global companies move money.
• Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
• Flex your schedule. Balance studies and work with flexible hours that fit your life.
• Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.


Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.

We’re looking for a Senior Account Manager — someone who understands that in B2B iGaming, great relationships are built on sharp business acumen, speed, and strategic influence. As we prepare to launch our slot portfolio to the market, you will be the driving commercial force behind our footprint. You won’t just manage accounts; you’ll pave the way, open doors with major operators, and turn our games into top-performing assets across partner platforms.

What you’ll do

• Drive commercial success: Take full ownership of B2B sales and account expansion during our market launch phase;
• Build and execute pipeline: Identify, negotiate with, and onboard key iGaming operators, aggregators, and platforms;
• Become a strategic partner: Work closely with operator casino managers to secure optimal lobby positioning, prominent game placement, and targeted promotional campaigns;
• Align product with performance: Analyze performance data (GGR, NGR, bets, active players) to spot growth opportunities and feed market insights back to product and leadership teams;
• Represent the brand: Be the face of the company at major industry events, expos, and client meetings, building long-term trust and high-value industry connections;
• Shape commercial processes: Help build our sales playbook, commercial terms, and account management framework as we scale.

What you bring

• Proven track record: 4+ years of B2B Sales / Account Management experience within a slot provider, aggregator, or top-tier iGaming ecosystem;
• Established network: Strong, active contacts with casino operators, CRM heads, and platform decision-makers;
• Launch mindset: Experience taking a product or portfolio to market from scratch (or driving massive growth in an early-stage environment);
• Data-driven & business-smart: Deep understanding of key industry metrics (GGR, NGR, RTP impact, lobby visibility, promotion ROI) and how to negotiate win-win commercial deals;
• Product passion: You genuinely understand slot mechanics, player preferences, and what makes a game perform in different markets;
• Exceptional communication: Confident, persuasive, and adept at negotiating complex deals with both operational teams and C-level stakeholders;
• Autonomy & drive: You thrive in high-ownership environments where you set your own pace and take pride in closing deals;
• Fluent English (additional languages like Spanish, German, or Portuguese are a major plus).
   

Benefits

• 21 vacation days + 2 extra day-offs annually;
• 12 paid sick days;
• Fully remote format — work from anywhere you feel productive;
• Flexible schedule: start your day anytime between 08:00–11:00 CET;
• Fixed budget for health insurance and gym/fitness;
• Provided all required work equipment;
• Zero bureaucracy and direct communication with founders and C-level;
• Minimal meetings, async-friendly workflow;
• Startup energy: fast motion, creativity, and tight-knit communication;
• Business trips and team meetups several times per year;
• Multiple salary payout options (flexible formats);
• …And many more perks unlocked after we hit break-even.

Key Account Manager
DrugCard · Lviv, hybrid format · Full-time

About the company
DrugCard is a SaaS platform for pharmacovigilance: medical literature monitoring, drug safety control, and work with pharmaceutical clients. We serve the EU and Ukrainian markets.

About the role
You report to the Head of Sales & Partnerships and are responsible for managing our client portfolio: understanding clients’ business goals, developing the relationship, driving upsell and cross-sell, and supporting clients throughout their journey with us.

Your portfolio includes around 65 clients in the EU and Ukraine, among them pharmaceutical companies, CROs, and distributors. You are the main point of contact for clients, coordinate with internal teams to resolve their needs, and maintain client documentation and invoices using our internal automated tool.

Key responsibilities

• Manage existing clients: understand their business goals, anticipate future needs, and act as a trusted partner who provides valuable insights and solutions
• Drive upsell and cross-sell by helping clients discover new ways to benefit from our solutions
• Build and maintain strong business relationships with both new and existing clients
• Develop account strategies that align client needs with company goals
• Coordinate with internal teams to resolve client queries and deliver high-quality support
• Issue invoices and keep client documentation accurate and up to date, and monitor payments in our internal tool
• Regularly evaluate client satisfaction, tracking and analyzing NPS
• Plan and run regular online meetings with clients, including business reviews
• Travel to clients 1 — 3 times per year to develop partnerships
• Deepen engagement with existing clients, and get to know other internal departments to obtain key contacts and identify upsell opportunities
• Analyze upsell and cross-sell potential and report the results
• Provide accurate and timely information to management in the agreed format
• Represent DrugCard at industry events (2 — 3 conferences per year), showcasing our solutions
• Develop the account management process within our Standard Operating Procedures
• Comply with internal procedures, take part in external audits and inspections, and follow principles of confidentiality, personal data protection, cybersecurity, and data integrity

Requirements

• 2+ years of experience in sales, preferably in the EU market
• Experience with upsell and cross-sell
• Experience working with CRM systems, including HubSpot or similar
• Experience working with contracts, acts, invoices, and other business documents
• Confident use of Google Workspace
• English B2+
• Economics or a related field of education
• Strong communication and relationship-building skills
• Analytical thinking, with the ability to research and visualize different scenarios
• Self-organization, punctuality, and a proactive approach

Nice to have

• Experience in pharmaceuticals or healthtech
• Experience working with clients in the EU market

What we offer

• Hybrid work format: office in Lviv
• Base salary in USD plus a bonus, with a flexible bonus system that we present during the interview
• Salary paid net in USD
• Company-funded client trips (1 — 3 per year) and industry conferences (2 — 3 per year)
• Accounting support
• Full technical support and all necessary tools for your work
• 15 working days of paid vacation per year
• 5 sick days without documentation and 15 sick days with a sick leave certificate
• 4 public holidays per year (Christmas, New Year, Easter, and Ukraine’s Independence Day)
• Compensation for training, certifications, and courses

Hiring process

1. HR interview (30–45 min)
2. Technical interview (1 hour)
3. Final interview (1 hour)
4. Job offer

We will contact you if your experience matches our requirements. If you don’t hear back from us, your profile doesn’t fully align with our current needs, but we’d be happy to stay in touch for future opportunities.

Founded in 2009, Chern & Co is a corporate services company helping international entrepreneurs and businesses establish and manage their companies in Ireland.

We support startups, SMEs, and e-commerce businesses with company formation, tax registration, accounting, and ongoing corporate compliance. Our role is to make the administrative and regulatory side of running a business clearer and easier for our clients, allowing them to focus on growing their businesses.

With an established presence in Ireland and plans to expand into the UK, we continue to develop our services and support businesses operating across borders.
 

🚀 About the Role

We're looking for a Documentation & Case Processing Specialist (Company Formation) to help ensure that company registration and related administrative processes run smoothly from start to finish.

You'll work primarily behind the scenes, handling client documents, preparing applications, coordinating submissions, and keeping each case organised and on track. You'll also communicate with clients when needed to collect missing information, clarify details, and keep the process moving.

This is a detail-oriented role where accuracy, consistency, and following procedures really matter. You'll be working with official documents, sensitive information, and multiple cases at different stages, so staying organised and keeping track of deadlines will be essential.

You don't need prior experience with Irish company formation — we'll provide training on the relevant procedures. What matters most is your existing experience working with documents, your ability to learn quickly, and your willingness to take ownership of your work.
 

📋 Key Responsibilities

✅ Company Formation & Documentation: Prepare and process documents, applications, and official forms required for company registration, tax registration, and ongoing corporate compliance in Ireland. Ensure all paperwork is accurate, complete, and submitted on time.

✅ Client Communication & Support: Communicate with clients via email and messaging platforms to collect documents, clarify information, provide updates, and coordinate registration processes. Respond to requests and help resolve issues when needed.

✅ Case & Service Coordination: Manage client cases from document collection to service completion, track deadlines, send reminders, and coordinate with government offices, banks, external specialists, and service providers to ensure everything runs smoothly.

✅ CRM & Reporting: Maintain accurate client records in Bitrix24, update case statuses, tasks, deadlines, and documentation. Prepare regular reports for the Supervisor and COO and work towards agreed performance KPIs.

✅ Quality Control & Process Improvement: Check documents and completed work for accuracy and compliance, monitor the quality and timeliness of external providers, identify process improvements, and help maintain internal procedures and service standards.

✅ Additional Support: Assist with client proposals and relevant service recommendations, support sales and marketing initiatives, and participate in industry events when needed.
 

💻 What We're Looking For

🔹 2+ years of relevant experience in documentation, administration, case processing, client onboarding, legal or accounting support, banking, compliance, or a similar field.

🔹 Hands-on experience with documents: You know how to prepare, review, and process paperwork carefully, and you understand why small details matter.

🔹 Strong organisational skills: You'll manage several cases, deadlines, and follow-ups at once. You can prioritise tasks, keep track of outstanding items, and make sure nothing gets overlooked.

🔹 English C1, particularly strong written communication skills for client correspondence and documentation.

🔹 Experience with CRM systems, databases, or case-management tools. Bitrix24 experience is a plus.

🔹 Ability to learn quickly: There will be plenty of new information, procedures, and details to absorb, especially at the beginning. You don't need to know everything from day one, but you should be comfortable learning and applying new information.

🔹 Responsibility and independence: You can follow established procedures, handle routine tasks consistently, and take ownership of your work without constant supervision.

🔹 Discretion and reliability: You understand the importance of handling confidential client and financial information responsibly.
 

🌟 It Would Be a Plus If You Have

🔸 Experience in corporate services or company formation.

🔸 Knowledge of KYC/KYB, AML, tax registration, or corporate compliance.

🔸 Experience with government portals, company registries, or official filing systems.

🔸 A background in banking, insurance, or immigration services.
 

🎁 What We Offer

💶 Salary: €1,100–€1,300 gross/month, potentially higher for directly relevant experience.

💰 Quarterly performance bonus linked to additional-service sales.

🏡 Full-time, fully remote position (independent contractor agreement).

🌴 20 paid vacation days, increasing to 30 after one year (pay structure to be discussed).

📚 Professional development budget of up to €500/year after six months.

🎓 Full onboarding, professional training, and mentorship.

🌍 Long-term opportunity in an international company.
 

💌 Interested in Joining Us?

Does this sound like the kind of role you'd enjoy? If you're organised, responsible, and ready to learn, we'd be happy to hear from you.
 

We are looking for a Middle/Senior Account Manager with experience in iGaming or slot providers to build strong client relationships, coordinate business processes, and drive account performance.

Requirements:
- Experience in Sales, Marketing, and Finance;
- Advanced Excel skills and experience with reporting;
- Experience working with BI systems.
Proficiency in Google Sheets, Jira, MS Office, and AI tools;
- English level B2 or higher;
- Industry experience in iGaming or with slot providers.

Responsibilities:
- Manage client accounts and maintain long-term business relationships;
- Analyze account performance, financial metrics, and reports;
- Coordinate with internal teams to support business goals;
- Monitor KPIs and identify opportunities for account growth.

What We Offer:
- Fully remote work;
- Career growth and professional development opportunities;
- A dynamic environment in the iGaming industry.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

     📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;
• Follow Responsible Gaming and compliance guidelines.
  
  🧭 What makes you a great match:
• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat/messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Russian / Ukrainian;

• Schedule: 5 days on / 2 days off, with rotating days off.
  Three shifts: 15:00–00:00 / 11:00–20:00 / 08:00–17:00.

  
  Benefits:

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We are looking for a proactive and client-oriented Client / Account Manager who will become the first point of contact for clients of our online banking/payment system and take full ownership of the onboarding journey — from initial inquiry to account activation.

This role is ideal for someone who is responsive, organized, and focused on delivering results.

Key Responsibilities:

Handle incoming client requests (account opening, payment solutions)
Consult clients and help them choose the most suitable solutions
Guide clients through the entire onboarding process
Communicate with banks, payment providers, and internal teams
Maintain CRM records and track application statuses
Work with LinkedIn: respond to inquiries and build relationships with potential clients
Convert leads into active clients and ensure successful onboarding

What We’re Looking For:

Experience in client-facing roles (account management, sales, onboarding)
Strong communication skills and a customer-oriented mindset
Ability to work efficiently in a fast-paced environment
Experience in fintech, banking, or payments is a strong advantage
Self-driven, responsible, and well-organized

Languages:

Ukrainian — fluent
English — Upper-Intermediate or higher

What We Offer:

Opportunity to work in an international payment system
Consistent flow of inbound leads + ability to influence your results
Dynamic, fast-moving environment with minimal bureaucracy
Competitive compensation

 

🏢 About the Company

Vita Guard is a growing U.S.-based dietary supplement and wellness brand founded in 2023. We develop science-oriented supplements focused on sleep, energy, focus, recovery, immunity, and general health.

Our mission is to create high-quality supplements with transparent formulas, clinically studied ingredients, and meaningful doses, helping customers better understand the products they use.

Our primary sales channel is Amazon US, alongside our own direct-to-consumer website.

Our international team is based across the U.S., Georgia, and China. We work with an in-house designer and specialized external partners supporting marketing, product promotion, and business operations.

Website: vitaguard.org
 

🚀 About the Role

We are looking for an Amazon Account Manager to manage daily marketplace operations for approximately 30 SKUs within one brand and identify opportunities to increase sales and profitability.

You will work closely with PPC specialists, a designer, and other team members, turning insights into practical improvements for our Amazon Private Label business.

We are looking for someone who actively seeks ways to improve performance and processes, with guidance from experienced colleagues and room to take on greater responsibility.

💼 Working Conditions

🏡 Format: Full-time, remote.

🕒 Schedule: 5 days per week, 8 hours per day.

🌐 Team time zone: GMT+3/+4.

⏱ Time tracking: Hubstaff.

🎯 Key Responsibilities

❇️ Manage daily Amazon Seller Central operations, monitor Account Health, and resolve technical and operational issues through Seller Support.

❇️ Optimize titles, bullet points, descriptions, keywords, images, and A+ Content to improve product visibility and conversion.

❇️ Monitor organic rankings and customer behavior, research competitors, and identify opportunities to strengthen product positioning.

❇️ Prepare design and video briefs, coordinate content updates with the designer, and run content and image tests.

❇️ Maintain and improve the Brand Store.

❇️ Monitor pricing, customer reviews, and listing health; plan and coordinate Deals and other promotions.

❇️ Track inventory levels and sales velocity, coordinating replenishment with the team to prevent stockouts.

❇️ Analyze sales, revenue, conversion, and margins. Collaborate with PPC specialists to assess advertising’s contribution to overall product profitability.

❇️ Support new product launches through listing preparation and coordination with the team.

❇️ Improve everyday workflows and prepare regular performance reports with findings and recommended next steps.
 

🔎 Requirements

✅ 1–2+ years of hands-on Amazon Seller Central experience, preferably with Private Label brands.

✅ Practical experience managing and optimizing Amazon listings, including keyword research and competitor analysis.

✅ Understanding of how organic ranking, conversion, pricing, promotions, product launches, and inventory work together to influence Amazon business performance.

✅ Understanding of Amazon PPC principles and key metrics: ACoS, TACoS, ROAS, CTR, and CVR. Independent campaign management is not required.

✅ Confident use of Excel / Google Sheets and Amazon reporting tools.

✅ Practical experience using AI tools, such as ChatGPT, for research, analysis, content development, or workflow optimization.

✅ English — B2.

❗ Russian — C1+ for day-to-day team communication.

 

💡 Personal Qualities

🔹 Responsibility: You take ownership of your work and follow tasks through to completion.

🔹 Initiative: You suggest ideas and are willing to test new approaches.

🔹 Curiosity and ambition: You ask questions, welcome feedback, and want to deepen your Amazon expertise, gradually taking on broader responsibilities and developing toward a Brand Manager role.

🔹 Analytical thinking and attention to detail: You use data to draw conclusions and notice issues that need attention.

🔹 Organization: You manage priorities, meet deadlines, and communicate clearly with the team.

You don’t need to know everything from day one. We are ready to share our experience and help you develop.

⭐ Would Be a Plus

🔹 Experience with dietary supplements, wellness, beauty, or health-related products.

🔹 Familiarity with Amazon Brand Analytics, Helium 10, or similar research tools.

🔹 Experience working across several Amazon marketplaces.

🔹 Familiarity with Shopify or other DTC e-commerce platforms.

🔹 A deeper understanding of Amazon FBA logistics and inventory forecasting.

🔹 Experience building AI-powered automations for repetitive tasks and business workflows.

🎁 What We Offer

🔹 Career development toward an Amazon Brand Manager role, with the opportunity to take ownership of the full product launch cycle in the future.

🔹 Direct collaboration with the company Owner and management team.

🔹 The opportunity to contribute ideas, implement improvements, and influence business results.

🔹 Guidance from experienced colleagues and company-supported professional training.

🔹 20+ paid vacation days per year.

🔹 Long-term cooperation in an international team that values creativity and independent thinking.

🚀 Have hands-on Amazon experience and want to grow with a brand where your contribution matters? Apply now — we’d love to hear from you!

About us: Farsight Vision converts flight footage into digital 2D and 3D twins for real-time intelligence in GNSS-denied environment, making analytics and situational awareness convenient and accessible while saving time and effort. We create multi-layered digital twins of terrain with dynamic tracking and object/landscape monitoring and predicting. We are looking for a Customer Support Manager who treats customer success as a personal responsibility. This role is for someone who genuinely cares about users, takes ownership of problems end-to-end, and consistently gets things done. You will work closely with clients, product, and internal teams to ensure our platform delivers real value in critical use cases. This is not a ticket-processing role - it’s about understanding context, anticipating issues, and proactively helping customers succeed. 

Requirements: 
- 2+ years in Account Management, Customer Success, or Client Relations (flexible for less, if you have real cases and strong motivation to make up for it). 
- Solid understanding of the B2B sales and client-success cycle: lead, demo, contract, onboarding, renewal. 
-Strong written and verbal communication – able to explain complex things simply and, just as important, able to listen. 
- Proactive by default: you see what needs to happen and do it, without being told twice. 
- Able to run multiple accounts and competing priorities at once without letting quality slip. 
- Willing to travel across Ukraine and work outside standard hours when the situation calls for it – if motivation to support the Defense Forces is real, it shows up here, not just in the interview. 
- Basic working experience with CRM tools, commercial proposals, and contracts. 

Responsibilities: 
- Own the full client lifecycle for assigned units: inbound request → product demo → contract signed → onboarding → active use → expanded use → license renewal. 
- Visit assigned units in the field one to two times a month, building direct relationships with the people who actually use the product, not just the people who signed for it. 
- Own account health end-to-end – track engagement, catch risk signals early, and escalate before a renewal is in danger, not after. 
- Draft commercial proposals and contracts, and keep account documentation current in the CRM. 
- Run onboarding for new units and train users hands-on until the product is actually part of how they work. 
- Тurn field feedback into structured input for product and R&D – conclusions, not raw complaints, so the same lesson doesn't get relearned from scratch every quarter. * Represent Farsight Vision at defense-tech events and industry gatherings. 

Would be a plus: 
- Experience with technical or complex B2B products 
- Experience in defense/miltech 
- Understanding of the structure of Ukraine's Defense Forces, or prior experience working with military units or volunteer organizations 
- Experience with defense-tech procurement, export controls, or military testing/certification processes 
-  English is not a hard requirement for this role, though comfort reading internal materials in English is a plus 

 Working terms 
Security Eligibility:
Our products are actively used by the Armed Forces in live operations. As an Estonian-Ukrainian defence technology company handling sensitive operational data, we have a responsibility – legal, ethical, and practical – to ensure the integrity of everyone on our team. 

All candidates must be able to confirm the following:
-  Neither you nor your close relatives (parents, spouse, siblings, children) reside in Russia, Belarus, or temporarily occupied Ukrainian territories 
- You have no regular personal, financial, business, or professional contact with individuals in those territories 
- You consent to a deeper security verification if the process advances to later stages If any of the above criteria are not met, please do not proceed with your application 

Application Process:
 1. Apply with your CV and a brief cover letter explaining your interest and relevant experience. 
2. Walk us through how you would handle a unit that went silent three weeks into onboarding – what would you check, who would you call? 
3. Interview with the Head of Account Management&Customer Support and relevant stakeholders.