Head of Account Manager
Requirements:
- Proven experience in a senior Account Management leadership role within iGaming;
- Strong track record of managing and scaling high-performing AM teams;
- Deep understanding of the iGaming ecosystem (operators, aggregators, providers);
- Demonstrated success in driving revenue growth and client retention; - Experience managing Tier 1 operators and strategic partnerships;
- Strong commercial acumen, including negotiation and contract management;
- Solid understanding of key KPIs (GGR, NGR, LTV, retention, etc.);
- Experience with integrations, product launches, and operational workflows;
- Data-driven mindset with experience using BI tools (e.g., Tableau, Power BI);
- Excellent leadership, communication, and stakeholder management skills;
- Ability to define strategy, set KPIs, and optimize team performance;
- Experience in regulated markets (e.g., UK, Italy, LATAM, Brazil) is a strong advantage;
- Fluent in English; additional languages are a plus.
Responsibilities:
-Lead, manage, and develop the Account Management team, ensuring high performance and continuous growth;
- Define and execute the overall AM strategy aligned with company revenue and expansion goals;
- Own and drive revenue growth across all managed accounts;
- Oversee key client relationships, including Tier 1 operators and strategic partners;
- Establish KPIs, targets, and performance frameworks for the AM team;
- Monitor client performance (GGR, NGR, engagement) and ensure optimization strategies are in place;
- Identify upsell, cross-sell, and new business opportunities across the portfolio;
- Oversee game launches, integrations, and promotional strategies with clients;
- Collaborate cross-functionally with Product, Tech, Compliance, and Finance teams;
- Lead commercial negotiations and support contract discussions for key accounts;
- Ensure effective client communication, including business reviews and escalation management;
- Drive best practices, processes, and standardization within the AM function;
- Analyze market trends, competitor activity, and client needs to inform strategy;
- Oversee CRM, reporting accuracy, and operational efficiency;
- Support expansion into new markets and partnerships;
- Mentor and coach team members, including onboarding and training programs.
Work conditions:
- Medical insurance;
- Regular salary reviews and timely payments;
- Provision of necessary equipment for work as needed.
Professional development:
- Corporate English classes;
- Mentoring from experienced Team Leads;
- 50% reimbursement for courses/certifications/webinars, etc.;
- Development towards leadership positions within the company.
Work-life balance:
- Ability to work fully remotely;
- 20 days of vacation;
- Days off on public holidays;
- Paid sick leave;
- Informal online/offline events.