Account Manager

Arounda is a design & development partner for enterprise platform modernization. Founded in 2016, we’re a multidisciplinary team of product designers, UX strategists, and front-end engineers.

Over the past 10 years, we’ve delivered 500+ platform initiatives for enterprises, SMEs, and Fortune 500 companies, including WordPress, ChaiHoub Group, Greif, Player’s Health, Myso Finance, and others.

We’re looking for an Account Manager who can become a trusted point of contact for our clients — someone who understands their business needs, keeps communication moving, spots risks early, and identifies opportunities to grow long-term partnerships.

This is a client-facing role for someone who knows how to understand clients’ business needs, proactively manage communication, spot potential risks, and create a great overall client experience.

     What you’ll do:

• Manage ongoing communication with active clients and ensure smooth collaboration throughout the engagement.
• Build and maintain strong, long-term relationships with clients.
• Conduct regular client calls to understand business goals, needs, expectations, blockers, and potential risks.
• Collect qualitative feedback and conduct regular client satisfaction / NPS calls.
• Proactively identify potential issues and coordinate with internal teams to resolve them.
• Keep communication professional, structured, and client-oriented, including situations where feedback, decisions, or payments are delayed.
• Identify opportunities for upselling, cross-selling, account expansion, and further cooperation.
• Reconnect with previous clients and identify potential opportunities for renewed cooperation.
• Conduct exit interviews with clients when cooperation ends and gather actionable feedback.
• Collect client testimonials and reviews for platforms such as Clutch and LinkedIn.

• Work closely with internal teams to ensure client expectations and business needs are aligned with delivery.

  
  What we expect:

• 2+ years of experience in B2B client-facing roles, such as Account Management, Customer Success, or Sales, preferably within tech, digital, design, or creative services.
• Upper-Intermediate+ / Fluent English, both written and spoken, as you’ll communicate directly with international clients.
• Experience conducting client and discovery calls and identifying business goals, needs, blockers, and risks.
• Understanding of upselling and cross-selling approaches.
• Experience working with CRM systems and client communication / collaboration tools.
• Strong communication skills — clear, structured, professional, and diplomatic.
• Client-oriented mindset and empathy.
• Ability to ask the right questions and dig deeper into clients’ needs.
• Proactive approach and ability to identify potential improvements or opportunities.
• Strong organization and prioritization skills, with the ability to manage several clients and priorities simultaneously.
• Ability to collaborate effectively with different internal teams.
  
  You’ll be a great fit if you:
• genuinely enjoy communicating with clients and building long-term relationships;
• can balance client expectations with business goals;
• don’t wait for problems to escalate and prefer to identify risks early;
• are comfortable taking ownership of client communication;
• can confidently handle difficult or sensitive conversations;
• naturally look for opportunities to bring additional value to clients.