Jobs Technical Support

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Precoro is an innovative AI-powered procurement centralization & automation platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

Over the past 10 years, we have:

— Gathered 100+ the best specialists on our team

— Launched 10 large-scale integrations (including with Amazon, Slack, and Google)

— Helped 1000+ clients improve purchasing operations

Recognized as one of the best workplaces for young talent by StudPoint, Precoro offers a dynamic, growth-oriented environment where your contributions truly matter.

Don’t worry about limited experience - we value ambition, willingness to learn, and a drive to make a difference. At Precoro, you’ll work on meaningful tasks, grow your skills, and be part of a global impact.

We're looking for Technical Support Engineer to increase customer satisfaction and stickiness by making integrations reliable and well‑supported. Our ideal candidate is a dedicated technical support specialist who will own integration‑related issues and deliver a high-quality support experience for our customers.
 

What you'll do (responsibilities)

• Provide L1–L2 technical support for integrations (Hotglue, Precoro API, and connected tools such as ERPs/accounting systems)  
• Diagnose and resolve API issues (authentication, rate limits, payloads, error codes) using Postman and logs  
• Investigate and resolve Hotglue sync failures and Python-based transformation issues (schema mismatches, mapping, data types)  
• Support customers in designing and validating integration flows between Precoro and their systems (ERP, finance, CRM, inventory)  
• Create and maintain documentation (troubleshooting guides, FAQs, runbooks, help center articles)  
• Escalate complex issues to engineering with clear reproduction steps and context  
• Identify recurring issues and contribute insights to product and API improvements  

What we look for (requirements)

• 1+ years of experience in Technical Support or Support Engineer roles in B2B
• Strong ability to read and understand API documentation  
• Familiarity with programming languages  
• Basic knowledge of SQL for checking or validating data  
• Strong written and verbal communication skills in English (B2+)

Nice-to-have skills

• Technical support for systems that integrate with ERPs, accounting, or procurement tools (e.g., NetSuite, QuickBooks, Xero, Sage).
• Familiarity with iPaaS / embedded integration tools (Hotglue, Zapier, n8n, Workato, Celigo).
• Experience with log analysis, monitoring tools, or tracing
  
   

Why you'll love working at Precoro:

1. Trust-based management: No micromanagement—your ideas and initiatives are always encouraged.
2. Supportive team culture: You're not alone, our team is open, honest, and always ready to help.
3. Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.
4. Flexible hours: We care about results, not how long you sit at your desk.
5. 26 days off annually (15 vacation days + 11 public holidays): Work-life balance is a priority for us.
6. Medical insurance (after six months) and Unlimited sick leave without requiring a medical certificate. Your health matters most.
7. Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!
8. Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.

Hiring Process

Our hiring is quick and straightforward:

1. Recruiter interview (45 minutes)
2. Test task (2–4 hours)
3. Interview with a manager (1 hour)

Join a team that values trust, transparency, and open communication. You can read more about Precoro’s values at this link. 

We foster an environment where everyone is encouraged to contribute ideas, challenge the status quo, and drive business growth!

We are looking for a Junior IT Support specialist at the Low Junior or Trainee level to work in our Dnipro office. This role is ideal for someone who wants to start a career in IT and gain practical experience in technical support and basic system administration.

You will work as part of the IT Support team and assist with daily user support tasks, equipment management, preparing devices for employees, and maintaining basic office IT infrastructure.

This is an entry-level position, so we are open to candidates without commercial experience. We value motivation, the ability to learn quickly, communication skills, and the desire to grow within the IT field.

English language requirement:
English level B1 – B2+

The candidate should be comfortable participating in calls with colleagues from other offices and able to understand basic technical communication in English.

Soft skills:

Personal qualities and communication skills are extremely important for this role. We are looking for someone who:

• has strong communication skills
• is open to learning and development
• can work effectively in a team
• is willing to help colleagues
• is result-oriented
• is responsible and attentive to detail

Basic technical knowledge:
The candidate should have a basic understanding of the following technologies and principles

• Windows operating systems
• macOS operating systems
• basic corporate IT systems principles
• basic networking principles
• user account management basics
• general computer hardware principles

Technologies and systems used in this role:

• Google Workspace
• Auth0
• Okta
• Slack
• Google Meet
• Gmail
• Zoom
• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• standard macOS applications
• standard Windows applications

Main responsibilities:

• preparing laptops and equipment for employees
• preparing devices for new employee onboarding
• technical onboarding of new employees
• technical offboarding of employees
• issuing and tracking peripheral devices
• processing internal IT support requests
• participating in IT equipment inventory processes
• supporting basic office IT infrastructure
• participating in calls with colleagues from other offices

Nice to have:

• experience with equipment inventory
• experience preparing hardware for deployment
• experience in IT Support or Helpdesk
• basic networking knowledge
• participation in internal process improvements
• understanding of IT Asset Management principles
• process documentation or process design skills
• participation in hardware procurement optimization
• experience evaluating hardware before decommissioning

Training approach:
We are ready to train candidates without commercial experience if they have a basic understanding of computers, networking, and hardware.

Our team already has structured onboarding and training processes that help new employees quickly adapt to their role. New team members usually start with simple tasks and gradually move on to more complex responsibilities as they learn the company infrastructure and internal processes.

Additional information:
This role is well suited for technical university students or early-career IT specialists who want to gain practical experience and grow in IT Support or System Administration.

Benefits:

• Competitive compensation package
• International work environment
• Flexible working schedule and possibility to work remotely
• Annual performance bonus
• English classes
• Maternity/Paternity leave

Warmy.io is an innovative email deliverability platform that helps businesses optimize their email outreach and achieve higher engagement rates. We work with global B2B SaaS companies, ensuring their email communications land in inboxes, not spam folders.

As we continue to grow, we are looking for a Technical Support Specialist based in the to join our team and provide outstanding customer support for our platform users.

Job Overview

We are seeking an experienced Technical Support Specialist to assist customers with troubleshooting, onboarding, and ongoing support related to email deliverability, integrations, and best practices. The ideal candidate has 2+ years of experience in technical support, preferably in a B2B SaaS environment, and is comfortable handling support via both chat and calls.

This role requires excellent English communication skills (both written and spoken), strong problem-solving abilities, and a customer-centric approach.

Key Responsibilities

• Provide technical support via chat, email, and calls to assist customers with issues related to email deliverability, integrations, and platform usage.
• Guide customers through troubleshooting processes and provide step-by-step solutions.
• Conduct screen-sharing sessions when needed to resolve more complex technical issues.
• Maintain a high standard of written and verbal communication to ensure customer satisfaction.
• Work closely with internal teams (engineering, customer success, and product) to escalate and resolve customer issues efficiently.
• Keep thorough documentation of support interactions and contribute to the internal knowledge base.
• Assist in onboarding new customers, ensuring a smooth adoption of our platform.
• Ensure that your camera is always on during support calls and team meetings for a more personalized customer experience.

Requirements

✅ 2+ years of experience in a Technical Support role, preferably in a B2B SaaS environment.
 

✅ Proficiency in handling support via calls (previous experience with call-based support is a must).
 

✅ Strong experience with email-related issues (email deliverability, SMTP, email warm-up, domain authentication, etc.).
 

✅ Fluent in English (spoken and written) – ability to explain complex technical issues clearly.
 

✅ Strong troubleshooting skills and ability to diagnose and resolve technical issues effectively.
 

✅ Ability to work with ticketing systems, live chat tools, and CRM platforms.
 

✅ Must be comfortable working with a camera on for calls with customers and team members.
 

✅ Experience with B2B SaaS platforms is a strong advantage.

Work Schedule

• Full-time, remote.
• Monday-Friday: 12 am - 9 am Ukrainian time
• During the first month of training, work hours will be adjusted to align with the team for better learning and collaboration.

What We Offer

• Full-time remote role with a stable schedule.
• Competitive salary based on experience.
• 18 PTO days, 15 sick days, and public holiday recognition.
• Opportunity for professional growth in a fast-growing SaaS company.
• A collaborative and supportive team environment.

We are looking for a strong L3-L4 Support Engineer who will act as a technical leader within the support team on a large-scale enterprise project.

This is a hands-on role. Your primary responsibility will be to investigate and resolve complex production issues, while also supporting the team in handling incidents and escalations.

This is not a pure management position. You will stay deeply technical and work directly with production systems, while taking ownership of complex cases and supporting the team in day-to-day operations.

Responsibilities

• Investigate and resolve complex production issues at L3-L4 level, performing root cause analysis and ensuring long-term fixes.
• Work with SQL queries, logs, system behavior, APIs, and integrations to troubleshoot both server-side and client-side issues.
• Support and maintain enterprise systems such as Billing, CRM, and Rating, including participation in system implementation, releases, and post-release support
• Act as a go-to person for complex cases and escalations, serving as the first escalation point for critical technical issues.
• Support team members in troubleshooting, help prioritize and unblock critical tasks, and ensure incidents are properly investigated and resolved.
• Distribute workload within the team, monitor progress, and ensure no tickets are stuck and SLA targets are consistently met.
• Participate in organizing shift-based support, including planning and maintaining shift rotations to ensure proper coverage.

• Communicate with customers on complex issues, handle escalations and critical incidents, and ensure timely resolution within SLA.

   

Requirements:

• 5+ years of experience in technical or production support
• Strong experience at L3-L4 level with independent troubleshooting
• At least 2 years of experience in a Team Lead or senior support role
• Strong hands-on skills in SQL
• Experience troubleshooting complex systems
• Strong root cause analysis skills
• Ability to understand system architecture and end-to-end flows
• Experience working with APIs, integrations, logs, and production environments
• Willingness to work in a shift-based schedule
• Experience organizing and managing shift rotations for a support team

• Languages: Ukrainian - Native; English - Advanced.

   

Nice to have

• Experience with Oracle
• Linux at an advanced user level
• Background in QA or development
• Experience with enterprise systems such as billing, telecom, or energy.

Working with MaxBill, you will receive:

• 20 working days of annual vacation per year, plus paid public holidays.
• Provision of sick/personal leave.
• Paid trainings, conferences, seminars, and certification courses, classes in English.
• On-the-job mentoring program to learn from experienced colleagues.
• The possibility of remote work and a flexible schedule.

🚀 Join RiskSeal as a TechOps for our platform!

We are looking for a Middle+ TechOps Engineer to oversee the smooth operation of our data collection and processing pipelines. The ideal candidate will have experience managing large-scale automated data gathering systems, ensuring seamless deployments, and maintaining system efficiency across a complex microservices environment.This is a remote position.

Responsibilities

• RiskSeal data collection platform support & maintenance
• Configuration of new environment s, clients, data sources
• Troubleshoot data harvesting issues
• Optimize system performance & minimize downtime of data collection algorithms
• Monitoring the state of integrations of data collection
• Take part in production deployments ensuring continuous operation and no customer impact.

Requirements

• 2+ years of experience in a technical support or engineering role in a data-intensive environment.
• Experience working with automation tools, web data collection workflows.
• Experience working with databases such as MySQL, ClickHouse, etc.
• Experience with monitoring and logging tools such as Grafana, LogChef, or similar.
• Strong problem-solving skills and ability to troubleshoot operational bottlenecks.
• Ability to collaborate with cross-functional teams, including developers and DevOps engineers.

What We Offer

• A high-impact role in a fast-growing fintech startup.
• The opportunity to optimize and scale an advanced data collection system.
• A flexible remote work environment with a focus on results.
• Competitive salary and benefits package.

• A chance to work with a team of passionate professionals in a rapidly evolving space.

   

📩 Ready to Join?
Send your resume, and let’s achieve great results together! 

Interview process (2 steps):
Step 1 — Recruiter screening
Step 2 — Interview with hiring manager

🚀 Join RiskSeal as a TechOps for our platform!

We are looking for a Middle+ TechOps Engineer to oversee the smooth operation of our data collection and processing pipelines. The ideal candidate will have experience managing large-scale automated data gathering systems, ensuring seamless deployments, and maintaining system efficiency across a complex microservices environment.This is a remote position.

Responsibilities

• RiskSeal data collection platform support & maintenance
• Configuration of new environment s, clients, data sources
• Troubleshoot data harvesting issues
• Optimize system performance & minimize downtime of data collection algorithms
• Monitoring the state of integrations of data collection
• Take part in production deployments ensuring continuous operation and no customer impact.

Requirements

• 2+ years of experience in a technical support or engineering role in a data-intensive environment.
• Experience working with automation tools, web data collection workflows.
• Experience working with databases such as MySQL, ClickHouse, etc.
• Experience with monitoring and logging tools such as Grafana, LogChef, or similar.
• Strong problem-solving skills and ability to troubleshoot operational bottlenecks.
• Ability to collaborate with cross-functional teams, including developers and DevOps engineers.

What We Offer

• A high-impact role in a fast-growing fintech startup.
• The opportunity to optimize and scale an advanced data collection system.
• A flexible remote work environment with a focus on results.
• Competitive salary and benefits package.

• A chance to work with a team of passionate professionals in a rapidly evolving space.

   

📩 Ready to Join?
Send your resume, and let’s achieve great results together! 

We are looking for an experienced Quality Control (QC) Manager to drive the quality assurance function within our Support organization. This role is focused on ensuring accuracy, consistency, and fairness across all evaluation processes, while continuously improving quality standards, reporting, and team performance.

The ideal candidate has a strong analytical mindset, hands-on QC experience, and the ability to optimize processes and elevate quality frameworks in a fast-paced environment.

Requirements
- 1+ years of experience in Quality Control, QC, or Customer Support Quality
- Strong understanding of QC processes, scorecards, and calibration
- Experience working with analytics, reporting, and QA tools
- Excellent attention to detail and analytical thinking
- Strong communication and feedback skills
- Ability to manage multiple priorities in a fast-paced environment

Responsibilities
- Ensure high-quality standards across all customer support interactions
- Monitor and achieve QC KPIs (coverage, accuracy, consistency of evaluations)
- Conduct regular calibration sessions to maintain unified evaluation standards
- Review and validate evaluations, identify discrepancies and improvement areas
- Prepare regular reports (weekly/monthly) on quality performance and key metrics
- Analyze recurring issues and provide actionable recommendations
- Participate in the development and update of QC guidelines, scorecards, and internal standards
- Identify inefficiencies and drive continuous improvement of QC processes
- Collaborate with Team Leads, L&D, and cross-functional teams to enhance service quality
- Contribute to training initiatives based on QC insights
- Provide structured feedback to improve agent performance
- Handle and review disputed evaluations, ensuring fairness and transparency
- Monitor dispute trends and recommend process improvements
- Work with QC and analytics tools; support implementation of automation and AI solutions
- Ensure data accuracy and effectiveness of quality control tools

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Technical Support Manager to build and lead the support organization from the ground up. You will be the first operations hire — responsible for assembling the team, designing processes, setting up tools, and launching 24/7 support operations. 

You will manage two teams: 

- Technical Operations Engineers — L2-level technical specialists handling platform monitoring, incident response, and API troubleshooting. 

- L1 Support Specialists — first-line support handling triage, basic troubleshooting, and ticket routing.

This is a hands-on leadership role for someone who enjoys building from zero, not just managing what already exists. 

Please note that this is a full-time on-site position in our Lviv office.

Position Requirements

Must have:

• 3-5 years of experience in technical support or IT operations, with at least 1-2 years in a Team Lead or Manager role.
• Hands-on experience building support processes from scratch.
• Experience managing 24/7 shift-based teams — scheduling, rotation, burnout prevention.
• Understanding of incident management frameworks (ITIL, PagerDuty/Opsgenie workflows, SLA design).
• Technical depth sufficient to mentor L2-level engineers: REST API debugging, log analysis, basic SQL, monitoring dashboards.
• Experience hiring and onboarding technical staff across different seniority levels.
• Strong written and verbal communication skills.
• Fluent Ukrainian and English (C1+).

Nice to have:

• iGaming, fintech, or payments industry experience.
• Experience with B2B support models (SLA-driven, operator/client-facing).
• Familiarity with compliance-regulated environments (ISO 27001, PCI DSS).

• ITIL Foundation or similar certification.

  
  Responsibilities

• Build, hire, and lead a team of ~9 people (L1 Support + Technical Operations Engineers).
• Design the full support process: ticket lifecycle, triage rules, escalation matrix, SLA framework.
• Manage 24/7 shift schedules and ensure sustainable rotation for the team.
• Own the incident management process: classification, escalation paths, post-incident reviews.
• Build and maintain a runbook library for consistent incident response.
• Set up support tooling: ticketing system, knowledge base, status page, monitoring dashboards.
• Define and track operational KPIs: First Contact Resolution, MTTA, MTTR, SLA compliance.
• Coordinate with DevOps and Engineering teams on escalations and infrastructure issues.
• Provide regular operational reports to leadership.
  
  We offer
• 25 days off per year + official holidays off
• Military reservist deferment
• English lessons compensation
• Medical compensation
• Professional Development Budget
• Tech Equipment Allowance
• Cozy office and free snacks

• Team Building and Social Events

   

If you’re passionate about creating, breaking boundaries, and shaping the future of digital entertainment — you’re one of us. Join our team of talented professionals where your expertise will be valued, your growth supported, and your contributions recognized. Don’t miss the opportunity to be part of an innovative company with a culture that fosters both personal and professional development.

Send us your resume today and let’s build the future together!

🚀 Join RiskSeal as a TechOps for our platform!

We are looking for a Middle+ TechOps Engineer to oversee the smooth operation of our data collection and processing pipelines. The ideal candidate will have experience managing large-scale automated data gathering systems, ensuring seamless deployments, and maintaining system efficiency across a complex microservices environment.This is a remote position.

Responsibilities

• RiskSeal data collection platform support & maintenance
• Configuration of new environment s, clients, data sources
• Troubleshoot data harvesting issues
• Optimize system performance & minimize downtime of data collection algorithms
• Monitoring the state of integrations of data collection
• Take part in production deployments ensuring continuous operation and no customer impact.

Requirements

• 2+ years of experience in a technical support or engineering role in a data-intensive environment.
• Experience working with automation tools, web data collection workflows.
• Experience working with databases such as MySQL, ClickHouse, etc.
• Experience with monitoring and logging tools such as Grafana, LogChef, or similar.
• Strong problem-solving skills and ability to troubleshoot operational bottlenecks.
• Ability to collaborate with cross-functional teams, including developers and DevOps engineers.

What We Offer

• A high-impact role in a fast-growing fintech startup.
• The opportunity to optimize and scale an advanced data collection system.
• A flexible remote work environment with a focus on results.
• Competitive salary and benefits package.

• A chance to work with a team of passionate professionals in a rapidly evolving space.

   

📩 Ready to Join?
Send your resume, and let’s achieve great results together! 

Job Description
 

We are currently hiring Kyiv-based applicants for the following shift:

• Tuesday — Saturday 8AM—5PM
   

Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. You will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. In your day-to-day, you will:
 

• Provide Base44 users with complex technical solutions, including remote access to systems, analyzing diagnostics, and troubleshooting network or database issues 
• Implement fixes, workarounds, or configuration changes to restore functionality 
• Properly identify, document, and escalate bugs for quick resolution 
• Recognize trends in user experiences and advocate for fast solutions 
• Interact closely with the product team to understand features, functionality, and potential pain points 
• Document and clearly communicate technical issues to developers with detailed steps for replication 
   

Requirements

• 1+ years of experience in a customer-facing technical role
• Strong technical skills, comfortable navigating unfamiliar tools and technical documents 
• Demonstrated ability to take ownership of initiatives and drive them to completion within a fast-paced environment 
• Ability to work well in small, collaborative teams and communicate clearly in both verbal and written forms 
• Strong growth mindset and a relentless pursuit of success, with a genuine eagerness to learn and develop new skills 
• Familiarity with JavaScript and React basics 
• Experience troubleshooting API connections, inspecting network requests, and identifying errors in the console 
• Proven experience with vibe coding tools - an advantage 

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field - an advantage

  
   

About the Team
 

We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language—no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.
 

We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.

We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.
 

The Base44 Support team is the first touchpoint for users who encounter roadblocks while building applications. We leverage deep investigative skills and provide top-level care to ensure their success and satisfaction.
 

About Wix
 

Wix makes it possible for anyone to succeed online. 

Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 299 million users and their visitors worldwide. 

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. 

We're proud to be an equal opportunity company. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as a company: creating a work environment where everyone is welcome, and anyone has the right to succeed.

L1 Support Engineer 

Company: DASH Financial Technologies 

About Us 

DASH Financial Technologies is a leading provider of advanced trading and order routing solutions in the US capital markets. We build high-performance, low-latency systems that support mission-critical trading operations. 

Role Overview 

We are looking for an L1 Support Engineer to join our team and provide first-line technical support for our trading and order routing applications. This role requires strong analytical skills, attention to detail, and the ability to work in a fast-paced, high-availability environment. 

We have 3 shifts, and coverage will be required for all 3 if needed.

Responsibilities 

• Monitor production systems and trading applications 
• Investigate and triage incidents and alerts 
• Perform initial troubleshooting and log analysis (Linux environment) 
• Escalate issues to L2/L3 or engineering teams when necessary 
• Communicate status updates to internal stakeholders 
• Document incidents, solutions, and procedures 
• Support deployment and configuration activities when required 

we have 3 shifts, and coverage will be required for all 3 if needed.

Required Skills 

• Basic to intermediate knowledge of Linux/Unix 
  (grep, tail, logs analysis, file operations, basic commands) 
• Basic understanding of SQL (running queries, checking data/logs) 
• Understanding of networking fundamentals (TCP/IP basics) 
• Strong analytical and problem-solving skills 
• Ability to work in a shift-based environment (if applicable) 
• Good communication skills 
• Intermediate level of English 
• we have 3 shifts, and coverage will be required for all 3 if needed.

Nice to Have 

• Experience in fintech / trading systems 
• Familiarity with FIX protocol 
• Experience with monitoring tools (e.g., Zabbix, Grafana, etc.) 
• Basic scripting knowledge (bash, Python) 

What We Offer 

• Remote or office-based work (Vinnytsia) 
• Flexible working hours 
• Professional growth within L2 / DevOps / Engineering paths 
• Modern hardware and equipment
• we have 3 shifts, and coverage will be required for all 3 if needed.

About Fintech Farm
We are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks. The mission is to make banking services accessible, simple and fun to use worldwide and the goal is to launch neobanks in 50+ markets, serving 100m+ customers.
Our success builds upon a best-in-class product, customer experience, emotional engagement, viral marketing and deep credit-decisioning expertise across our product suite covering credit, payments, savings and investments. One of our founders also previously co-founded a highly successful Eastern European neobank with a multi-million customer base.
We launched our first market with Leobank in Azerbaijan in 2021, where we’ve already taken a leading market position. Our next market was Vietnam, where we launched Liobank in early 2023 and have also reached strong traction. We have several more markets on the roadmap in the next 12 months and are starting to build out teams there.

Why Fintech Farm is a great place to be
Our ambition. We are looking to become a leading consumer digital bank brand in each market we operate, making it easy for consumers to interact with their money. You could be a part of this exciting journey.
Our culture
Customers. We always go above and beyond to provide an amazing customer experience. We serve our customers the way we would want our mom to be served. And who said that banking has to be boring? We make our apps not just easy but fun to use.
People. We are all business partners in our company. Each of us thinks big, acts as if we own the place and never takes “no” for an answer. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. We always stay curious and open-minded.

Your Role:
As a Support Engineer (Line 3), you’ll be responsible for investigating issues deeply within logs, databases, and backend processes, providing fixes, and supporting stable product operation across multiple markets.

What You Will Be Doing:

• Analyzing issues based on logs, database data, and system processes
• Investigating complex technical incidents escalated from Line 2 support
• Providing bug fixing for production issues
• Collaborating with developers to identify root causes and implement fixes
• Writing technical documentation for known issues and their resolution paths
• Participating in post-mortem analysis to prevent recurring problems

Who You Are:

• Analytical and detail-oriented — you’re not afraid to dig deep into logs and code
• Proactive and accountable — you don’t wait to be told what to do
• A strong team player — you can explain your ideas clearly and listen to others
• Curious and open to learning — you love solving puzzles and improving things

Your Experience:

• Basic knowledge of Java or JavaScript
• Understanding of the software development life cycle
• Experience with databases (SQL knowledge required)
• English level above intermediate — you can read technical documentation and communicate with international teams

What we are offering

• Competitive salary is negotiable depending on the candidate’s level
• Share options
• We are still a start-up and more benefits are on the way

Location: Kyiv, Ukraine
Work format: Hybrid (4 days in the office, 1 day remote)
Company: WorkTime

About WorkTime

WorkTime is a SaaS company providing a non-invasive employee monitoring and productivity platform that is fully GDPR & HIPAA compliant. Our solution helps businesses gain actionable insights while maintaining transparency and trust.

We are looking for a Middle Technical Support Specialist who will act as a technical point of contact between customers and our product/engineering teams.

Responsibilities

• Provide technical support for the WorkTime platform (email, chat)
• Investigate and resolve technical issues related to:
  • Web application behavior
  • System configurations
  • Integrations and APIs
• Analyze logs, error messages, and system data to identify root causes
• Reproduce bugs and prepare clear, structured technical reports for the development team
• Work closely with Engineering, QA, and Product teams during incident resolution
• Assist with technical onboarding and advanced configuration questions
• Maintain and improve technical documentation and knowledge base articles
• Participate in improving support workflows and incident response processes

Requirements

• 2+ years of experience in Technical Support / Product Support / L2–L3 Support in a SaaS environment
• Strong understanding of how web-based systems work
• Hands-on experience with:
  • REST APIs (requests, responses, authentication)
  • HTML/CSS (basic level for troubleshooting)
  • Logs and error analysis
• Basic understanding of databases (queries, relations, data structure concepts)
• Ability to clearly explain technical issues to both technical and non-technical stakeholders
• English level B1 or higher (written)
• Strong analytical thinking and attention to detail
• Ability to work independently and manage multiple technical issues simultaneously

Nice to Have

• Experience with B2B SaaS products
• Familiarity with monitoring/analytics or employee productivity tools
• Understanding of GDPR, data privacy, or security best practices
• Experience collaborating directly with engineering teams

What We Offer

• Competitive salary in USD based on experience
• Hybrid work model: 4 days in the Kyiv office, 1 day remote
• Highly professional result-oriented environment
• Stable growing company, 20+ years on the market

We're a modern club management and court booking solution for racquet sports club and indoor golf clubs: https://www.getopencourt.com/

We're operating primarily on the US market.

What you'll do:

- Help onboarding new customers (typically tennis, pickleball, padel sports clubs, indoor golf simulator clubs, volleyball clubs, etc)

- Help them set up their club account on our platform, help them understand

- Perform ongoing support for customers after they're onboarded

- Help customers understand how to align their club management needs with what our platform can offer

- Help customers debug any issues they're dealing with

- Handle requests that are incoming via email and WhatsApp/Telegram

- Contribute into our Knowledge Base based on the frequently asked questions

You:

- Have VERY comfortable spoken English

- OK with working US work hours (~up to 5pm Central Time)

- You MUST be very comfrotable using AI tools. Bonus points if you use chatgpt/claude/etc in your daily life. Extra bonus points for using Claude Cowork or Claude Code and knowing what MCPs are.