Jobs Technical Support

Lemberg Solutions is, above all, a group of passionate professionals led by a core team that have been meticulously selected over the last 15 years. We are based in Lviv, Rivne, and Lutsk, and opened GmbH in Hamburg, Germany.

At LS, people come first. We know that our success is based on our people’s achievements. Each and every one of our 200 team members is highly valued for their hard work, and we’re always excited to welcome new specialists ready to embrace challenges with us.

About the project:
A product consists of a web portals, tablet applications, and telematics hardware. Back offices use the portal for analytics, drivers, and asset management. The tablet software helps truck drivers with their day-to-day tasks.

Pay attention: only those candidates who meet the listed requirements will receive an answer!
 

Necessary skills and qualifications:

• Upper-Intermediate level of English
• Minimum 1 year of prior experience in customer service
• Proven work experience as a Support Representative will be a plus
• Excellent communication and problem-solving skills
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (e.g., Salesforce)
• Ability to provide step-by-step technical help, both written and verbal
• Multitasking skills
• Ability to work well under pressure
   

Responsibilities:

• Research and identify solutions to software and hardware issues using provided tools 
• Ask customers pointed questions to understand the root of the problem quickly
• Talk clients through a series of actions via phone until they solve an issue
• Properly escalate unresolved issues to appropriate internal teams (e.g., Tier 2, manager, etc.)
• Provide prompt and accurate feedback to customers and log cases in Salesforce
• Refer to the internal knowledge base, logs, and external resources to provide accurate tech solutions
• Ensure all issues are properly logged 
• Respond to customer queries promptly 
• Analyze and report product malfunctions (for example, by testing different scenarios or imitating users’ behaviour)
• Update our internal knowledge base with information about technical issues and useful discussions with customers
• Share feature requests and effective workarounds with team members
• Gather customer feedback and document it using company tools
• Follow a fixed work schedule: Monday, Tuesday, Wednesday, Thursday, Friday (Saturday, and Sunday are days off), 9 hours per day (1 hour break included) 12:00 - 21:00
   

What we offer:

Time Off 

• 21 days paid annual leave 
• Unlimited sick leaves with a medical statement 
• 30 working days off for personal reasons without compensation 
• 5 days additional paid time off following your wedding or your child’s birth
• Paid public holidays
   

Workplace Benefits

• Free English classes in groups
• Fully equipped workstation
• Comfortable office
• Access to a video library of soft skill workshops
   

Financial Benefits

• Relocation support program
• Financial support from LS in case of emergency (reviewed individually)
• Overtime pay
• In-house accounting service
   

Fun

• Lviv IT Cluster gifts & discounts 
• Team building & industry events

We are looking for a motivated Technical Support Manager to join our team and take over an important customer-facing role in our fast-growing drone software company. This position is ideal for someone who enjoys both technical communication and working directly with customers and wants to grow in a product-driven startup environment.

    Key Responsibilities

• Run pre-sales demos together with the Sales / Business Development team
• Assist in Enterprise customer onboarding/training with knowledge of company products. 
• Create and maintain technical documentation, user guides, and FAQs
• Provide email-based technical support using Zendesk Suite
• Perform basic product testing and learn quickly how new Drone Harmony products work

• Manage and update the support-related part of a company website (Wix):
  updating software versions, publishing documentation, and content

   

  Requirements

• English level B2 or higher (written & spoken). Interview will be conducted in English.
• 1–2 years of experience in customer support / technical support
• Strong communication skills and attention to detail
• Interest in technology, software products, and problem-solving
   

We kindly note that the company currently does not provide military booking, so this role is best suited for students or candidates who do not require it

 

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are seeking a skilled and motivated Support Engineer to join our IT Department. The ideal candidate will ensure the smooth operation and optimization of IT systems while providing technical support to end users. This role will primarily involve working with the Microsoft technology stack and Atlassian , ensuring high-quality service delivery and resolving technical issues efficiently.

Key Responsibilities:

• Technical Support:
  • Provide Level 1 technical support for Microsoft technologies (e.g., Windows OS, Office 365, Azure, SharePoint, Teams) and Jira, Confluence, etc.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Escalate complex problems to higher-level teams as needed.
• Systems Maintenance:
  • Perform routine system monitoring, updates, and maintenance for IT systems and applications.
  • Manage user accounts, permissions, and group policies in Active Directory and Azure AD.
• Collaboration & Communication:
  • Work closely with other IT teams to ensure seamless integration of services.

  • Communicate effectively with stakeholders to understand and resolve issues.

     

Required Qualifications:

• Proficiency in Microsoft technologies, including Windows OS, Office 365, Azure, and SharePoint.
• 2+ years of experience in a technical support or similar role.
• Familiarity with Atlassian for documentation and collaboration.
• Strong analytical skills with the ability to diagnose and resolve technical issues promptly.
• Excellent verbal and written communication skills to interact with technical and non-technical users.

Would be a Plus:

• Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate).
• Experience with ITIL processes for incident and problem management.
• Knowledge of scripting languages like PowerShell.

We are a consulting company working in the field of finance and cryptocurrency.
We have a job opening for a remote (from home) call quality control manager: English language
 

Information about vacancies:
* The employee must be in Ukraine, because the company provides equipment for work
* Non-official employment (temporary)
* Schedule Monday-Friday, from 10 a.m. to 7 p.m. (including lunch and two 15-minute breaks)
* Responsibilities: The job involves listening to calls of our employees with clients that have already been recorded and checking them for errors. That is, did our employee violate company rules, etc.
Calls, sales or correspondence with customers are not provided. 
* Salary we pay in a crypto wallet. If you haven't worked with it yet, don't worry, we'll tell you how it works.

We can discuss in more detail tomorrow during a phone conversation 😊

Requirements:

- Experience in a similar position for 2 years;
- Experience with MDM solutions;
- Understanding of network technologies (TCP/IP, DHCP, DNS,VPN);
- Experience with OS (MacOS, Windows at administrator level, Linux at basic level);
- Basic experience with Google Workspace or Microsoft365;
- Experience with ticket system and wiki;
- Experience with deployment tools;
- Installation, configuration, and troubleshooting software;
- Experience with modular repair;
- Experience with inventory systems;
- English B1.
 

Responsibilities:

- Setup and support of office corporate network;
- Maintenance of office computers and office equipment;
- Assets management;
- Providing technical support to the company's employees, including remote ones;
- Manage MDM, credentials, group policies, and access rights.

Technical Stack:

- MDM solutions
- Apple Business Manager
- Google Workspace
- Jira
- Confluence
- VPN solutions
- Windows
- MacOS
- Access Control Systems

Our benefits to you:
- An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more

- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

- Modern corporate equipment based on macOS or Windows, and additional equipment is provided

- Paid vacations, sick leave, personal event days, days off

- Referral program - enjoy cooperation with your colleagues and get a bonus

- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues

- Free internal English courses

- Yoga classes to help you stay active and energized

- In-house Travel Service

- Multiple internal activities: online platform for employees with quests, gamification, presents, and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays

- Corporate events, team building

We’re expanding our team at JustMarkets and looking for a motivated and enthusiastic IT Support Engineer to join us!
 

If you’re passionate about technology, eager to learn, and excited to support our internal users, we will be glad to consider your candidacy. At JustMarkets, we believe in fostering your growth and providing a space where you can enhance your skills while making a real difference.

Join us and become part of a team that values collaboration and fresh ideas!
 

Responsibilities

• Providing user support via chat and remote access, resolving browser and application issues, password resets, and system shutdowns
• Managing support tickets, prioritizing requests, and handling escalations
• Joining calls to troubleshoot and resolve complex or high-priority issues
• Conducting technical onboarding sessions for new employees (approximately one per day)
• Preparing, configuring, dispatching, and repairing company equipment
• Participating in daily team syncs and cross-team communication

Requirements

• 1–2 years of experience as a IT Specialist or in a similar technical support role
• Proficiency in macOS, Linux, and/or Windows operating systems
• Understanding of basic network troubleshooting
• Knowledge of antivirus solutions and email systems
• Understanding of network security principles
• Experience with communication and collaboration tools such as Mattermost, Slack, or similar platforms
• Intermediate English proficiency (B1) in speaking and writing

Will be a plus

• Specialized education or completed courses in system administration or a related technical field
• Understanding of VoIP technologies, including Asterisk
• Familiarity with the Atlassian stack (Jira, Confluence)
• Basic knowledge of Palo Alto NGFW
• Experience with equipment management, asset tracking, distribution, and inventory control

We offer

• Tax expenses coverage for private entrepreneurs in Ukraine
• Expert support and guidance for Ukrainian private entrepreneurs
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Due to the dynamic growth, we are excited to invite Technical Support Specialists - night shifts with a relevant background to apply for the role in our Integration Department.

Technical Support Specialists at Playson is responsible for a full customer support service of our current partner's integrations.

To succeed in the advertised role, you have:

• Ready to work night shifts
• Hands-on software development experience with Java, C#, Node.js, or TypeScript
• Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
• A proactive, client-focused attitude and strong work ethic
• Strong problem-solving and troubleshooting skills
• Effective communication skills, both written and verbal
• At least Upper-Intermediate English (written and spoken)
• Eagerness to learn quickly and grow technically
• Working knowledge of XML and JSON
• Basic experience with Git and version control workflows
• Understanding of API protocols (e.g., REST)

• Awareness of the software development lifecycle (SDLC)

   

Would be beneficial to know:

• Familiarity with the iGaming industry
• Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
• Experience using Jira and the Atlassian stack
• Basic understanding of QA processes and test environments
• Previous experience in a technical support, DevOps, or site reliability role
• Practical experience with monitoring systems

• Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

   

The importance of the role is in:

• Understand and analyse issues, and be able to find appropriate solutions
• Integration protocol testing
• Second-level customer support

• Delivering excellent customer service with 5 shifts a week

   

What you get in return:

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
• Flexible Schedule: We offer a flexible work schedule to accommodate your needs
• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
• Financial Support for Life Events: We provide financial support during special life events
• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary

• Professional Development: Get reimbursement for professional courses for your development

   

The recruitment process looks like this:
1. HR interview (45 min)
2. Technical interview (60 min)
3. Final Interview (60 min)

If the job description rings a bell - take action and apply!

Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that. 🚀

Join us today!

🚀We’re looking for a Technical Support Engineer to join our remote team and ensure smooth operation of our applications during weekday night shifts.

Schedule: Monday–Friday, 23:00–07:00 (GMT+3) 

Location: Remote

🎯What you’ll do

• Provide prompt, professional support via chat, email, and ticketing tools
• Monitor infrastructure & app health to ensure uptime and performance
• Troubleshoot bugs; escalate critical issues to the engineering team when needed
• Run routine checks on cloud services and resolve infra-level problems
• Log incidents, track resolutions, and evolve our internal knowledge base
• Partner with Engineering & QA for smooth handovers and clear communication

🧩What we’re looking for: 

• Сonversational English level: at least Upper-Intermediate, and if it's higher, that's even better.
• 6+ months experience with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (e.g., Python, Django, Databases, AWS)
  • Strong technical fundamentals (data types, HTTP, REST, git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, or internships) — GitHub links welcome
• Good knowledge of PostgreSQL (or another relational DB)
• Familiarity with AWS (EC2, S3) — basics are fine
• Solid analytical & debugging skills
• Basic understanding of REST APIs and front-end (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and as part of a team

Nice to have

• Experience with Docker/Kubernetes and CI/CD pipelines
• Knowledge of web app security principles

• Background in Agile/Scrum environments

   

If you like staying ahead of problems and owning the night shift, we’d love to hear from you.

We are looking for a Technical Support Engineer (Tier 2) to provide advanced technical support to enterprise customers and partners worldwide. The company specialises in Network Security Policy Orchestration, enabling organisations to streamline and automate the management of security policies across complex, multi-vendor environments.

Remote, full-time
Working Schedule: 09.00-18.00 Kyiv time

Requirements:

• 3+ years of experience in the implementation and operations of Linux servers and virtualisation, or implementation/operations experience with network and security systems
• Previous customer-facing technical support or technical lead experience
• Strong understanding of networking concepts and internet technologies routing, NAT, advanced TCP/IP, etc.)
• Experience with firewall administration and configuration (e.g., Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet)
• Excellent verbal and written communication skills
• Strong analytical, critical-thinking, and problem-solving abilities
• High level of responsibility, accountability, and reliability
• Experience working with Kubernetes and related services
• Scripting skills (Python, Perl, Bash) are a plus
• English: Upper-Intermediate

Responsibilities:

• Provide Tier 2 technical support to global customers and partners using multiple communication channels
• Troubleshoot and resolve issues across the product suite and operating systems
• Own and manage an individual ticket queue, ensuring clear and timely communication with customers
• Serve as a liaison between customers and internal engineering and support teams
• Support the implementation and integration of products within customer infrastructures
• Document best practices for maintaining and operating solutions
• Develop a deep understanding of customers’ technical environments and use cases

Job Description

As an IT Support Engineer, you'll provide hands-on IT support and manage IT operations for our employees across various locations. You’ll play a key role in maintaining IT systems, managing inventory, and ensuring seamless onboarding and offboarding processes. In your day-to-day, you will:  
 

• Provide professional IT support to employees locally in Kyiv and remotely across different locations  

• Monitor and respond to IT Helpdesk requests in line with agreed SLAs  

• Manage IT equipment inventory  

• Manage onboarding and offboarding processes, including for remote workers  

• Oversee and maintain A/V equipment for onsite events and meeting rooms  

• Handle endpoint installations, upgrades, and troubleshooting for Windows, MacOS, and Linux environments  

**  

This is primarily an on-site role, with the possibility of a hybrid arrangement within the team: 4+1. 
 

Requirements

• 3+ years of hands-on experience as an IT professional in IT support and/or administration  

• Experience with full IT asset lifecycle management  

• Proficiency in managing multi-OS environments (MacOS, Windows, and Linux)  

• Strong troubleshooting, problem-solving, and communication skills  

• Experience with Active Directory, Azure, and GSuite environments  

• Familiarity with audio conference room technologies and tools like Meraki, Jira, Intune, Jamf, and Slack  

• Proactive customer service mindset with attention to detail  

• Strong ability to work collaboratively within a team  

• Good spoken and written English  

• Experience with automation, scripting, and AI tools or products – an advantage  

About the Team

We are Wix's IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines. We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM, etc.
 

About Wix

Wix makes it possible for anyone to succeed online. 

Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide. 

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. 

We're proud to be an equal opportunity company. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as a company: creating a work environment where everyone is welcome, and anyone has the right to succeed.

About

RPC Fast provides high-performance Solana RPC infrastructure and real-time data streaming for the most demanding builders in the Solana ecosystem — HFT teams, traders, real-time data analytics platforms, and high-scale dApps.

Product: Solana RPC & Data Streaming SaaS

 

Role Overview

We are looking for a motivated Customer Support & Community Manager who navigates well in the Solana ecosystem and can communicate confidently with technical audiences.

Important: have a good knowledge or be familiar with the following concepts: RPC nodes, RPC providers, gRPC, HFT, validator nodes, performance, latency, shreds streaming, SWQoS, real-time data consistency, and so on.

This role blends technical customer support, community engagement, and lightweight content distribution. You’ll interact daily with Solana developers, mostly traders, who require high-throughput, low-latency infrastructure and value precise, fast communication.
Make your impact on product development by sharing the ecosystem / users insights with the tech team and CPO.

ResponsibilitiesCustomer Support

• Provide support in the relevant community chats. Help users troubleshoot common RPC, gRPC, etc. Solana-related issues (serve as a mediator between clients and our engineers).
   
• Answer pre-sale questions to facilitate customer onboarding.
   
• Work closely with the engineering team to escalate performance questions or technical issues.
   
• Maintain SLA: respond within ~20 minutes during working hours.If an answer requires deeper research or more time, respond within 24-48 hours depending on a client tier, while ensuring an initial response to highlight the team involvement.

Community Management

• Engage actively in discussions with Solana-based traders and developers in relevant communities to raise product awareness and attract potential SaaS leads. Build relationships.
   
• Comment, quote, hold AMAs and discussions, run polls — don’t fear being creative, charismatic, and present your unique tone of voice.
   
• Collaborate with the Marketing team to publish 3+ posts оn X per week about the product, based on the content strategy or trends.
   
• Follow the trending topics, identify common pain points and ecosystem opportunities to help refine product positioning.

Target Audience

• HFT teams & trading firms; solo traders / trading bot developers
• Real-time data analytics & monitoring platforms
• Solana performance-focused builders / high-scale dApps

Skills & Knowledge

• Prior experience in community roles (1–2 years) is welcomed, but strong Solana ecosystem knowledge matters more
• Strong understanding of blockchain fundamentals and specifically Solana architecture.
   
• Familiarity with key performance concepts: Shred streaming, gRPC, Jito/MEV basics, SWQoS, TPU, validator performance, RPC node infrastructure
   
• High-level understanding of HFT and real-time Solana trading requirements.
   
• Ability to explain technical concepts clearly and concisely.
   
• Familiarity with the Solana ecosystem (validators, explorers, tooling, major DeFi protocols and dApps, trends, general jargon).
• English C1+, excellent written communication

Soft Skills

• Quick, proactive, and structured communicator
• Ability to adapt your tone to highly technical conversations
• Responsible and consistent
• Friendly but professional presence in community channels
   

Why Join RPC Fast

• Since 2018, we’ve been powering the Web3 ecosystem for clients like Polygon, PancakeSwap, Nansen, zkSync, and Kolibrio. Work alongside a team of Senior Engineers and build at the cutting edge of Solana’s ultra-low-latency infrastructure.
   
• Be part of a small yet high-performance team with a flexible approach and high professional ethics.
   
• Competitive compensation, 20 days of vacation, sick leave.
   

How to Apply

Send your CV include a short note on why this opportunity speaks to you and what makes you a great fit.

The hiring process includes a short test assignment (up to 2-3 hours) for shortlisted candidates.

Employment Type: Full time

What you will do:

PowerManage is an AlmaLinux-based platform that provides capabilities to control and manage end users’ security panels hosted by intrusion security service providers.

As an engineer hired for this position, you will be part of the L3 technical support team, providing support during regular working hours to enterprise customers using PowerManage in various parts of the world (Europe, APAC, LATAM, South Africa, etc.). In rare cases, when critical production issues occur, an engineer should be available during non-working hours.

Responsibilities

• Provide technical support to customers’ production installations during regular working hours

• Communicate effectively with the L2 technical support

team

• Troubleshoot and resolve software issues in a production environment

• Handle DevOps-specific tasks, including automation, monitoring, and infrastructure management

What we look for:

Required

• Advanced experience with Linux systems or we provide with a course

• Strong troubleshooting skills

• Good networking skills

• Solid experience with monitoring systems (Prometheus, Grafana, Zabbix)

• Good analytical skills

• English level: Upper-intermediate B2:

• Ability to handle email communication and phone calls in English

• Ability to read and write technical documentation

Preferred

• Experience with cloud providers (AWS, GCP)

• Understanding of databases (MariaDB, Redis, PostgreSQL)

• Ability to read and write Python and bash scripts

• Understanding of the SDLC (Software Development Life

Cycle) principles

• Understanding of cybersecurity best practices

Here’s what we will offer:

• Competitive pay.

• Paid vacation, holidays, and sick time.

• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.

• Encouraging and collaborative team environment.

• Scheduling and management support.

About Johnson Controls

Johnson Controls is a global leader in smart, sustainable building solutions, security, and fire protection. With over 140 years of innovation, we develop cutting-edge technologies that enhance efficiency, safety, and comfort in buildings worldwide. Our mission is to create a smarter, healthier, and more sustainable future through intelligent automation and advanced energy solutions.

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 600 different payment methods and cater to clients worldwide.

We’re looking for a Customer Support Specialist who’s curious, calm, and not afraid of logs, APIs, or tricky client cases. If you like helping people, solving complex puzzles, and want to grow in FinTech — this might be your next step. 🚀

🎯 Who we’re looking for:

- Tech-savvy helper with 1+ year of experience in Customer/Technical Support.
- Clear communicator who knows how to keep clients calm and confident, even in stressful situations.
 - Structured thinker who enjoys breaking down problems and turning them into solutions.
 - Self-learner who’s comfortable exploring APIs, digging into logs, and writing SQL queries to find root causes.
 - Ownership taker who doesn’t wait for instructions, but takes charge of client issues until resolution.
 - FinTech explorer who’s interested in online payments and wants to dive deeper into the domain.

✨ Bonus points if you:

- Have experience working with tools like Postman, Grafana, Kibana, or Jira.
 - Have worked with international B2B clients or on 24/7 support schedules.
 - Know your way around large datasets and like working with SQL and dashboards.
 - Have taken QA, API, or other relevant tech courses.

💼 What you’ll do:

- Be the first line of support -  reply to client queries via Jira.
 - Help clients troubleshoot issues and guide them through product functionality.
- Analyze logs, run API calls, and check monitoring dashboards to find root causes.
 - Escalate bugs, edge cases, or unusual behavior to dev, QA, or integration teams.
 - Take part in incident management: monitor alerts, report outages, and support recovery.
 - Provide service support: from generating reports to setting up client dashboards.
 - Keep your teammates in the loop and improve support documentation along the way.
 

📌 Hiring process: HR Interview → Interview with the Support Team Lead → Interview with the Head of CS  → Offer 🎉
 

⭐ What we offer:
🔹 Growth & Ownership
- Salary in foreign currency + tax compensation.
- Clear growth paths & Corefy Academy to deepen your FinTech expertise.
- Bonus system based on SLA and quality metrics — up to +20% on top of your base salary.
- Reimbursement for external courses — we support your drive to grow.
 - Open-door policy with C-level — your ideas will be heard and valued.

🔹 Culture that Energises
- Meaningful work: you’ll tackle real cases, not just follow scripts.
- Regular team events — from fun celebrations to learning sessions.
- Friendly, supportive teammates who’ve always got your back.

🔹 Work Environment that Works for You
- Work where you feel productive: remotely or from our cozy Kyiv office.
- 8-hour shift schedule, 5 days a week, including occasional weekends (also night shifts on alert).
- 20 vacation days + 10 paid sick days.
- Mental wellness support — we cover sessions with a psychologist of your choice.
- Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.
 

Want to grow in FinTech and support great products for clients worldwide? Send us your CV — we’d love  to meet you! 📩

About the role
 

We are looking for a Technical Support Specialist to support and maintain solutions built on Microsoft Power Platform.

The role focuses on production support, system stability, incident management, and troubleshooting of business-critical applications.

You will work with Power Apps, Power Automate, Azure SQL Database, and integrations with external services, supporting existing solutions and ensuring their reliability and performance.

This is a long-term, full-time position with a structured workflow and clear responsibilities.

Responsibilities

• Provide technical support for production Power Platform solutions
• Troubleshoot incidents related to Power Apps, Power Automate, and Azure SQL Database
• Monitor system stability and respond to incidents in a timely manner
• Investigate root causes and propose permanent fixes
• Support integrations with external services and APIs
• Work with technical documentation and maintain support-related documentation
• Communicate clearly with stakeholders regarding incidents, status, and resolutions
• Participate in incident management and service improvement processes
   

Requirements

• Hands-on experience with Microsoft Power Platform:

  • Power Apps
  • Power Automate

  Understanding of Azure SQL Database

• Experience supporting production systems
• Strong troubleshooting and incident management skills
• Ability to work with technical documentation
• Clear communication skills and ability to interact with stakeholders
• Strong sense of responsibility and attention to detail
• Ability to work independently in a remote environment
   

Nice to have

• Experience with Power BI, Customer Voice, or similar Power Platform tools
• Experience with email services (e.g. SendGrid)
• Experience supporting enterprise solutions
• Knowledge of ITIL or incident management best practices
•  

We offer

• Full-time remote work
• Long-term project
• Stable workload
• Clear processes and responsibilities
• Opportunity to work with Microsoft Power Platform in real production environments