Jobs Technical Support

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Cloudfresh is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Platinum Partner, GitLab Select Partner, Hubspot Diamond Partner, and JumpCloud Platinum Partner. Since 2017, we have specialized in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions.

As a Google Workspace Technical Specialist, you will play a strategic role in our technical team. Your mission is to drive technical excellence and customer success within the Google ecosystem. You will be the technical expert throughout the entire client lifecycle: from early presale demonstrations and complex migrations to ongoing implementation and proactive support. We are looking for an “A-player” who doesn’t just “fix tickets” but takes Ownership of the client’s challenges and delivers high-value solutions.

Requirements:

• Technical Mastery: 2-3 years of proven success in a similar technical role.
• Product Expertise: Deep knowledge of Google Workspace: Admin Console, Security, GCDS and Chrome Enterprise ecosystems.
• Ownership & Autonomy: A proactive, self-driven mindset—you create solutions rather than wait for instructions.
• Language Proficiency: B2 English level required.
• Curiosity: Learning agility and a constant drive to stay updated with the latest Google Cloud standards and updates.
• Customer Focus: Understand customer needs, paint points and translate them into solutions.

Responsibilities:

• Presale & Technical Consulting: Lead technical discussions during presale stage to identify client needs and demonstrate the value of Google Workspace and Chrome Enterprise.
• Migration & Implementation: Design and execute complex migration projects (from legacy systems like MS Exchange or O365) ensuring zero-error delivery.
• Operational Excellence: Design, optimize, and maintain technical processes that scale with our clients’ growth.
• Lifecycle Support: Provide high-quality technical support, addressing disruptions or logistical issues with a calm and structured approach.
• Stakeholder Coordination: Work effectively with internal sales teams and client C-level executives to ensure alignment on technical requirements.
• Process Ownership: Maintain a strong sense of accountability in enforcing technical standards.
• Client Advocacy: Actively seek ways to solve client problems proactively and improve their technical environment.

Work conditions:

• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry.
• Market Exposure: Expand your expertise by engaging with international markets across the EMEA.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth.

We are expanding our Technical Support team and are looking for a highly experienced Technical Support Engineer (L3-L4) to join a long-term enterprise project in the energy sector.

You will be working on a mature enterprise project in the energy sector in Northern Ireland, where the system has been in production. This is an existing client, and the focus is on advanced support, maintenance, and continuous improvement.

The environment is highly regulated, making system reliability and billing accuracy critical.

End customers actively use the system, so we have real data, real financial flows, and real impact from every issue.

Support here is not a “ticket-processing role” – it is a core function ensuring system stability, revenue continuity, and customer trust.

Responsibilities:

• Provide L3–L4 support for a live enterprise billing & CRM system
• Investigate and resolve complex production issues (data, logic, integrations)
• Work closely with customers (in English) to clarify issues and provide solutions
• Analyze logs, database records, and system behavior to identify root causes
• Support billing, invoicing, rating, and customer lifecycle processes
• Collaborate with development, QA, and delivery teams on issue resolution
• Participate in post-release stabilization and continuous system improvements
• Contribute to knowledge base and documentation

Requirements:

• 7+ years of experience in technical support (L3/L4 level) or similar roles
• Strong hands-on experience with production troubleshooting
• Confident in writing and analyzing SQL queries
• Ability to understand complex systems end-to-end (backend + integrations)
• Strong analytical and investigative thinking
• Experience working with enterprise systems (CRM, billing, financial systems)
• Advanced English (C1)  – must be comfortable communicating with customers
• Ability to work independently without step-by-step guidance

Will Be a strong advantage:

• Experience with Oracle databases
• Background in QA or software development
• Experience in energy / utility domain
• Experience supporting live billing systems.

Working with MaxBill, you will receive:

• 20 working days of annual vacation per year, plus paid public holidays.
• Provision of sick/personal leave.
• Paid trainings, conferences, seminars, and certification courses, classes in English.
• On-the-job mentoring program to learn from experienced colleagues.
• The possibility of remote work and a flexible schedule.

Do you want to be part of a team that’s building the future of crypto-financial infrastructure for businesses worldwide?
BitHide offers the opportunity to work with leading companies, implement advanced IT solutions, and shape deals that redefine the rules of the game.

   Your key responsibilities:
 

• Processing incoming customer requests through the ticketing system
• Timely and accurate escalation of queries to relevant specialists
• Maintaining the internal knowledge base in a structured and up-to-date format
• Providing responses to clients within established SLA timeframes

• Contributing to the improvement of support processes
   

  Who we’re looking for you if you :
   

• Has at least 2 years of experience in customer support in b2b sector
• Can communicate clearly, concisely, and professionally in writing
• Has an English level of B2+ or higher
• Thrives in a multitasking environment and can prioritize effectively
• Possesses strong time-management and self-organization skills
• Has experience working with ticketing systems (e.g. Zendesk, Freshdesk, Intercom)
• Understands the specifics of collaborating with IT teams (a plus)

     What we offer:

• Work in high-tech company focused on security and innovation
• A supportive team of professionals who stand with you at every step
• A chance to dive intro one of the most dynamic FinTech sectors-Web3
• Clear processes, modern tools, and fully remote collaboration

About the Role

As a Bilingual Customer Service Representative, you will serve as the frontline connection to our customers, providing exceptional support and ensuring their needs are met efficiently and professionally. You will be responsible for handling customer interactions in German, resolving issues, and delivering a seamless customer experience. If you are customer-centric, detail-oriented, and passionate about delivering quality service, this role is for you.

What You’ll Do

• Respond to customer inquiries and issues via voice and/or non-voice transactions while demonstrating attentive listening and effective communication.
• Identify and assess customer needs through active listening and questioning, providing timely and accurate resolutions in line with company guidelines.
• Maintain detailed and accurate records of customer interactions, including actions taken and resolutions provided.
• Update and manage customer accounts and profiles to ensure accurate, up-to-date information for efficient service delivery.
• Acquire in-depth knowledge of company products, processes, and policies to provide accurate information and resolve issues effectively.
• Continuously enhance product knowledge and customer service skills through training and learning opportunities.
• Collaborate with team members and other departments to ensure seamless customer experiences and prompt issue resolution.
• Meet or exceed performance metrics, including quality scores, customer satisfaction ratings, and schedule adherence.
   

What We’re Looking For
 

• Ability to work during German business hours.
• C1-C2 level or native proficiency in German; at least B2 English level.
• At least 6 months of professional customer support experience in the German language.
• Strong customer support, multitasking, and communication skills.
• Preferred experience in phone and email-based customer support.
• Fast and accurate typing skills.
• Self-motivation and basic computer knowledge.
• Familiarity with AI tools to automate routine sourcing tasks
• Self-motivation and basic computer knowledge.

Why You’ll Love Working With Us
 

• Make a Real Impact: Be part of a dynamic team that values inclusivity, creativity, and continuous improvement.
• Empower Communities: Play a key role in fostering meaningful interactions and creating resources that genuinely help users.
• Collaborative Environment: Partner with cross-functional teams who value your expertise and insights.
• Grow Your Skills: Enhance your customer service expertise, develop effective communication techniques, and learn to resolve complex issues while contributing to a high-quality customer experience.
• Remote Flexibility and Work-Life Balance: Enjoy a great work-life balance while working remotely. Collaborate with a global team, and thrive in a culture that prioritizes well-being, personal development, and work-life balance.

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free JustAnswer membership

Due to the dynamic growth, we are excited to invite Technical Support Specialists - night shifts with a relevant background to apply for the role in our Integration Department.

Technical Support Specialists at Playson is responsible for a full customer support service of our current partner's integrations.

To succeed in the advertised role, you have:

• Ready to work night shifts
• Hands-on software development experience with Java, C#, Node.js, or TypeScript
• Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
• A proactive, client-focused attitude and strong work ethic
• Strong problem-solving and troubleshooting skills
• Effective communication skills, both written and verbal
• At least Upper-Intermediate English (written and spoken)
• Eagerness to learn quickly and grow technically
• Working knowledge of XML and JSON
• Basic experience with Git and version control workflows
• Understanding of API protocols (e.g., REST)

• Awareness of the software development lifecycle (SDLC)

   

Would be beneficial to know:

• Familiarity with the iGaming industry
• Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
• Experience using Jira and the Atlassian stack
• Basic understanding of QA processes and test environments
• Previous experience in a technical support, DevOps, or site reliability role
• Practical experience with monitoring systems

• Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

   

The importance of the role is in:

• Understand and analyse issues, and be able to find appropriate solutions
• Integration protocol testing
• Second-level customer support

• Delivering excellent customer service with 5 shifts a week

   

What you get in return:

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
• Flexible Schedule: We offer a flexible work schedule to accommodate your needs
• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
• Financial Support for Life Events: We provide financial support during special life events
• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary

• Professional Development: Get reimbursement for professional courses for your development

   

The recruitment process looks like this:
1. HR interview (45 min)
2. Technical interview (60 min)
3. Final Interview (60 min)

If the job description rings a bell - take action and apply!

Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that. 🚀

Join us today!

We are currently seeking a qualified and experienced Technical support (night) engineer to join our team.

Preferred skills:

 - Working experience in gambling support/tech support teams;
 - Working experience with RMG projects.

Must have skills:

 - Strong user of Jira Software/Jira service management/Any desk/ Google workspace, etc.
 - English level: Upper-Intermediate;
 - Strong verbal and corporate communication skills;
 - Understanding of the software lifecycle;
 - Ability to learn quickly and work as a part of a team;
 - A challenging and inquiring mind;
 - Attention to detail and tenacity;
 - Quick logical thinking;
 - Sociability, communicability;

Responsibilities:

 - Monitoring of high-priority services,
 - Testing: performance and the new functionality used;
 - Diagnostics and solution of user problems when working with the software used;
 - Prioritizing user requests;
 - Providing individual solutions for customers based on their business needs.

 - Working hours from 21:00 to 9:00 (2/2)

Mandatory requirements:

• At least 1 year of experience in IT support (Helpdesk/L1)
• Confident user of Windows (10/11)
• Basic understanding of:
  • Active Directory (users, groups, password resets)
  • RDS/RDP (connections, common login issues)
• Experience working with users:
  • remote support (AnyDesk / RDP / similar tools)
  • ability to communicate without heavy technical jargon
• Basic networking knowledge:
  • understanding of IP, DNS, VPN
  • ability to diagnose network issues

Nice to have:

• Experience with MacBook/iOS
• Experience with Jira / Service Desk systems
• Understanding of how VPN (user connections) and email (Exchange / web) work
• Basic understanding of RDS farms

Responsibilities:

• First-line user support:
  • login issues (RDS, VPN, email)
  • password resets, account lock/unlock (AD/email/VPN)
  • basic diagnostics (what is not working and where)
• Resolving typical incidents according to procedures
• Escalating complex issues to L2/L3 with clear descriptions:
  • steps taken
  • errors encountered
  • logs / screenshots
• Working with tasks in Jira:
  • logging requests
  • meeting SLA (first response time within 5 minutes)
  • following instructions and checklists

Format:

• Fully remote
• Shift-based schedule (including evening/night shifts)

We’re looking for a Technical (Python) Support Engineer to keep our production applications stable and fast during weekend shifts. You’ll handle incident triage, bug fixes, and small improvements while collaborating with the core team when escalation is needed.

Shift on Weekend  13:00-19:00 (GMT +3)
 

What you’ll do

• Maintain and troubleshoot Python/Django web applications
• Debug and optimize database performance (PostgreSQL)
• Operate core AWS services (EC2, S3)
• Diagnose issues with cross-functional teams and implement quick fixes
• Keep code changes clean, documented, and secure
• Handle end-user requests and provide technical assistance

What we’re looking for:

• English: Upper-Intermediate or higher
• Experience: 6+ months with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (Python, Django, Databases, AWS)
  • Strong fundamentals (data types, HTTP/REST, Git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, internships) — GitHub links welcome
• Solid knowledge of PostgreSQL (or another relational DB)
• Basic familiarity with AWS (EC2, S3)
• Strong analytical and debugging skills
• Basic understanding of REST APIs and front-end basics (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and in a team

Nice to have

• Docker, Kubernetes, and CI/CD pipelines
• Web application security best practices
• Experience in an Agile environment
   

What we offer

• Paid part-time weekend shifts
• Flexible choice of shift blocks
• Supportive team and transparent processes
• Fast track to real production experience

Looking to grow your career in FinTech or gain hands-on experience with payment systems?

We’re hiring a Technical Support Specialist to join a European Banking-as-a-Service (BaaS) product team.

This is a great opportunity to work with real-time payments, integrations, and client-facing technical support — and grow into a FinTech expert.

📌 What you’ll do

Communicate with clients via tickets and chat
Support payment gateway and transaction-related issues
Configure client integrations and system settings

Investigate and resolve technical issues
Escalate complex cases to the development team
Maintain documentation and internal knowledge base

🎯 What we’re looking for

Basic understanding of payments / card products (a plus)
Strong willingness to learn and grow in FinTech
Ability to prioritize tasks independently
Strong written communication skills
Russian — fluent, English — confident written (required)
Experience with APIs (Postman, Swagger) or willingness to learn
Experience with Jira or similar tools (a plus)

🎁 What the company offers

Fully remote work
Flexible schedule with fixed days off
25 days of paid annual leave + public holidays
Paid sick leave without strict limits
Equipment provided
Real growth in FinTech (payments, acquiring, integrations)
International team and collaborative environment

We’re looking for Technical Support Agents to join our support team in Kyiv. You’ll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energized by the fast-paced nature of live events. You’ll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Shift Schedule
This role operates on day and evening shifts as part of a shift-based support structure (no night shifts).

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organised and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

Nice to Have

• Previous experience in customer support, technical support, or a help desk environment
• Interest in or familiarity with live streaming, video, or sports broadcasting
• Exposure to ticketing systems, CRMs, or support tooling
• Basic understanding of APIs, web technologies, or streaming protocols

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

🚀 Join RiskSeal as a Technical Operations for our platform!

We are looking for a Middle+ Technical Operations Engineer to oversee the smooth operation of our data collection and processing pipelines. The ideal candidate will have experience managing large-scale automated data gathering systems, ensuring seamless deployments, and maintaining system efficiency across a complex microservices environment.This is a remote position.

Responsibilities

• RiskSeal data collection platform support & maintenance
• Configuration of new environment s, clients, data sources
• Troubleshoot data harvesting issues
• Optimize system performance & minimize downtime of data collection algorithms
• Monitoring the state of integrations of data collection
• Take part in production deployments ensuring continuous operation and no customer impact.

Requirements

• 2+ years of experience in a technical support or engineering role in a data-intensive environment.
• Experience working with automation tools, web data collection workflows.
• Experience working with databases such as MySQL, ClickHouse, etc.
• Experience with monitoring and logging tools such as Grafana, LogChef, or similar.
• Strong problem-solving skills and ability to troubleshoot operational bottlenecks.
• Ability to collaborate with cross-functional teams, including developers and DevOps engineers.

What We Offer

• A high-impact role in a fast-growing fintech startup.
• The opportunity to optimize and scale an advanced data collection system.
• A flexible remote work environment with a focus on results.
• Competitive salary and benefits package.

• A chance to work with a team of passionate professionals in a rapidly evolving space.

   

📩 Ready to Join?
Send your resume, and let’s achieve great results together! 

Interview process (2 steps):
Step 1 — Recruiter screening
Step 2 — Interview with hiring manager

We are looking for a Technical Support Engineer to join our growing team in Ukraine.
DARLY SOLUTIONS is an international IT company specializing in delivering innovative solutions across FinTech, MedTech, SaaS, etc.
 

Requirements

- 1+ years of experience in a technical support or similar role
- Experience working with databases and data systems
- Understanding of data collection processes or automation tools
- Familiarity with monitoring and logging practices (Zabbix, Grafana or other)
- Strong problem-solving skills and attention to detail
 

Responsibilities

- Maintain and support internal data collection system
- Set up new environments and connect data sources for different clients
- Identify and resolve issues related to data processing and integrations
- Improve system performance and ensure stable operation of data pipelines
- Monitor system health and data flows
- Assist with deployments and ensure smooth releases without service interruptions
 

Work conditions

- Flexible work format - remote, 8-hour working day without time trackers;
- Competitive salary;
- Tight-knit and friendly team;
- Personalized career growth;
- Up to 50% coverage of the cost of professional courses;
- Vacation time, sick-leaves, national holidays ;
- Competitive bonuses for a personal recommendation of new employees;
- Professional development tools (mentorship program, tech talks and workshops);
- English classes with a teacher;
- Corporate events and team buildings.
If you have what we are looking for and would love to join our Darly team, we want to hear from you!

We’re looking for Technical Support Agents to join our 24/7 support team in a fully remote, night shift role. You’ll work closely with a Support Shift Lead, handling inbound customer queries, coordinating with production partners, and acting as the front line for our platform during critical overnight hours.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organized and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

We are looking for a Digital Support Engineer to join our team and help ensure the stability, performance, and usability of our digital platforms. In this role, you will act as a key point of contact for users, providing high-quality technical support and contributing to continuous product improvement.

You will be responsible for diagnosing and resolving software issues, supporting users in their day-to-day activities, and collaborating closely with engineering teams to enhance system reliability and user experience.

Key Qualifications:
● At least 1 year of experience in application support, technical support, or service desk environments.
● Strong written and good verbal communication skills in English.
● Excellent problem-solving and analytical thinking abilities.
● Customer-focused mindset with strong attention to detail.
● Ability to independently manage and prioritize multiple support tickets.
● Solid understanding of software development processes and system workflows.
● Working knowledge of SQL for data investigation and troubleshooting.

Preferred Qualifications:
● Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow).
● Familiarity with APIs, logs analysis, or basic debugging techniques.
● Understanding of cloud-based systems or SaaS platforms.

We offer:
● А place with friendly environment where you can reach your full potential and grow your career.
● Flexible work schedules.
● Work from home.
● Social package: paid sick leave and vacation.
● English courses, medical insurance, legal support, etc.

As a Digital Support Engineer you will:
● Investigate, troubleshoot, and resolve software issues, ensuring timely and high-quality resolution.
● Handle customer requests, incidents, and complaints with a strong focus on service excellence.
● Support users in maximizing the value of the platform by providing clear guidance and solutions.
● Analyze recurring issues and provide structured feedback to engineering teams to drive product improvements.
● Manage user access, permissions, and system configurations in line with security policies.

You will be working on a premium digital platform supporting a global members-only community in the lifestyle and hospitality space. The platform enables exclusive services, seamless bookings, and personalized experiences across multiple international locations.

Working Conditions
● Full-time position: 8-hour workday, Monday to Friday.
● Primarily text-based communication with customers and team members (e.g., engineering teams), along with verbal communication with management and teammates.