GotYourBack Suppport

The B2C Sales Team Lead is responsible for leading and developing a team of sales agents who communicate with customers via phone and drive revenue through direct sales.

In this role, you will oversee daily team operations, monitor performance, support agents through coaching and training, and ensure the team consistently achieves sales targets. You will work closely with other Team Leads and internal departments to improve sales processes, maintain high service standards, and implement the company’s sales strategy.

This position combines leadership, performance management, and operational coordination, making it ideal for candidates with strong sales experience and team management skills.

Duties and Responsibilities:

1. Lead and manage the B2C Call Sales team, ensuring effective daily operations and high performance standards.
2. Drive team sales performance by monitoring targets, KPIs, and implementing improvement actions.
3. Coach and develop sales agents to continuously improve results and professional skills.
4. Support team growth by participating in recruitment, onboarding, and development of new agents.
5. Monitor operational metrics and provide performance reporting and insights.
6. Implement sales processes and collaborate with cross-functional teams to improve efficiency and resolve complex cases.

Qualifications and Education Requirements:

English: B2–C1 

Ukrainian: Fluent
1+ year of experience in sales or in a team leadership role

Strong leadership and people management skills

Solid understanding of sales processes and performance metrics

Skills and Competencies:

The following competencies are expected to be demonstrated at a high level:

• Leadership and team management
• Sales performance management
• Coaching and mentoring
• Analytical thinking and KPI analysis
• Communication and cross-team collaboration
• Decision-making and problem solving
• Operational discipline and process management
• Adaptability and change management
• Team motivation and engagement

GotYourBack Support is a fast-growing BPO company providing Customer Support, Technical Support, and Revenue-Driven Sales Support for software businesses.

We are launching a structured B2B direction and are lookinLg for a strong Business Development Manager to build and own this process.
 

Role Overview:

This is a 0→1 builder role.
You will start independently and take full ownership of the B2B process - from defining ICP and generating leads to closing the first deals.

Once traction is achieved and the pipeline becomes predictable, you will scale the function and build a team around it.

What You Will Do

• Define and refine target segments and ICP
• Research and generate qualified leads
• Build and test outreach sequences (LinkedIn, email, etc.)
• Conduct intro calls and discovery meetings
• Prepare proposals and close deals
• Establish a structured and scalable B2B process
• Later: hire and scale a lead generation / B2B team
   

What We Expect

• Proven B2B experience (lead generation + full sales cycle)
• Experience building or improving a sales process
• Ability to work independently and take ownership
• Strong communication and negotiation skills
• Strategic mindset with hands-on execution ability
   

What Success Looks Like

• Clear ICP and positioning
• Consistent qualified meetings
• First closed B2B deals
• Scalable and documented process
   

What We Offer

• Opportunity to build and lead a new B2B direction
• Competitive compensation (base + bonuses)
• Flexible schedule
• Supportive management and fast decision-making

• Health insurance, paid leave, and additional benefits
   

  If you picture yourself as a part of a successful сompany — send us your CV! 

Ти — той самий «технічний геній» серед друзів?

GotYourBack шукає саме тебе! 💻✨

Якщо ти з комп’ютером на «ти», обожнюєш налаштовувати девайси та допомагати іншим розібратися в технічних тонкощах — у нас є вакансія Technical Support Representative, де ці скіли стануть твоєю професією.

Що ми шукаємо:

• Розуміння, як працює техніка та бажання розбиратися в софті.

• English B2+ (Speaking): ти будеш голосом нашої підтримки, тому важливо вільно спілкуватися по телефону англійською.

Чому з нами круто:

• Графік 4/4: працюєш інтенсивно, але відпочиваєш теж по-справжньому (всього ~120 годин на місяць).

• Full Remote: працюй у зручному кріслі з будь-якої точки України і не тільки. Але раптом що, у нас є ще офіс у Франківську😉

• Ми пропонужмо повноцінне навчання з нуля, прозора система грейдингу та бонуси за якість і кількість виконаної роботи.

• Оплачування страхування, оплачувані відпустки та лікарняні та інші бенефіти⭐️

Ставай частиною нашої команди вже сьогодні! Чекаємо на твоє CV! 🚀