Jobs Tech Leadership

Delasport — Implementing Technological Solutions Here and Now

Delasport is an iGaming software company providing Sports Betting & Online Casino software and turnkey B2B solutions. Since 2010, we have made a significant impact on the industry, earning awards and expanding our global presence. With offices in Bulgaria, Ukraine, and Malta, our team of more than 500 experts continues to drive innovation and strive for excellence. We are looking for top talent to join our R&D center in Kyiv.

The Product Launch team is built for people who don’t just maintain systems but create them. We take products from zero to hero, and scale them until they’re strong enough to be handed over to core teams. No legacy constraints. No endless support cycles. Just greenfield builds, modern tech, and real ownership from day one.

We move fast, think lean, and execute with focus, one product at a time, full commitment, full impact. Every sprint matter, every decision ship value. This is not a support team. It’s a build-from-scratch engine for products that matter, because every hero needs a superhero.

RESPONSIBILITIES

• Technical Quality Ownership - Set and enforce technical standards for code quality, testing practices, deployment procedures, and observability across all teams. Ensure deliverables consistently meet company and industry standards 
• Security & Compliance - Champion security best practices in application design and delivery. Drive secure coding standards, dependency management, and vulnerability remediation across the development lifecycle
• Technology Decisions - Drive and consult on technology choices in collaboration with the Architect and engineering teams. Evaluate new tools, frameworks, and patterns with a clear focus on efficiency, maintainability, and long-term sustainability
• Architecture & Design Guidance - Review and guide system designs, API contracts, data models, and integration patterns. Ensure business requirements are implemented following sound architectural principles and established standards
• Hands-On Engineering - Stay deeply hands-on with production code. Lead by example in modern Java (21/25), Spring Boot 3/4, PHP, Laravel, NodeJS, Kafka Streams, and cloud-native microservices. Conduct in-depth code reviews and contribute to critical path development
• Observability & Operational Excellence - Define and drive observability standards (metrics, logging, tracing, alerting) to ensure production systems are transparent, diagnosable, and reliable
• Technology Adoption - Drive the adoption of new technologies and practices across teams. Build proof-of-concepts, define migration paths, and ensure smooth rollouts with minimal disruption
• Cross-Team Collaboration - Act as the technical mediator between Java teams, Team Leads, the Architect, and business stakeholders. Translate business requirements into sound technical guidance and ensure alignment across all parties
• Knowledge Sharing - Foster a culture of technical excellence through design reviews, tech talks, documentation, and hands-on mentoring of senior engineers 

Employees may be required to participate in an on-call rotation, ensuring availability outside regular working hours to respond to urgent issues as needed as per the On call policy. 

REQUIREMENTS

• Experience: 7+ years of hands-on backend development with strong expertise, including 2+ years in a technical leadership capacity (Tech Lead, Principal Engineer, or equivalent).  
• Technical Expertise:  
   
  • Deep knowledge of Java (21+), PHP or NodeJS concurrency, JVM internals, and performance characteristics  
  • Strong experience with building production-grade microservices  
  • Strong expertise with Kafka and Kafka Streams — event-driven architectures, stream processing, schema evolution, and exactly-once semantics  
  • Solid understanding of REST API design principles and synchronous integration patterns  
  • Hands-on experience with Kubernetes, GitOps (ArgoCD, Kustomize), and container orchestration  
  • Experience defining and implementing observability strategies (metrics, distributed tracing, structured logging, alerting)  
  • Strong understanding of application security practices, secure coding, and dependency management  
  • Solid database knowledge: relational and document databases, data modeling, and performance tuning  
• Soft Skills: Excellent communicator who can translate between technical and business language. Comfortable presenting ideas, challenging decisions constructively, and building consensus across teams.  
• Collaboration: Proven ability to work effectively with Architects, Team Leads, Product, and DevOps in a cross-functional environment.  
• Mindset: Ownership-driven, pragmatic, and passionate about engineering excellence. You care as much about maintainability and operational quality as you do about shipping features.  

NICE TO HAVE

• Experience in iGaming, Sportsbook, or real-time transaction-heavy systems  
• CDC architectures (Debezium)  
• Redis or distributed caching strategies  
• Performance tuning and benchmarking (JMH, async-profiler, JFR)  
• Architecture patterns such as DDD, CQRS, or Event Sourcing  
• Contributions to open-source projects  

WHAT WE CAN OFFER YOU

• Modern office in Podil with an uninterruptible power supply and the Internet
• Personal time off (21 business days of paid vacation, paid days on special occasions, sick leaves, emergency days off)
• Public holidays
• Health and life insurance with our broker, available starting from the month following the employee’s start date with the company
• Modern technical equipment
• English courses with native speakers
• Ukraine-based educational programs
• Sports activities reimbursement
• Corporate entertainments
• Happy hours on Fridays
• Gig contract support

⭐ About BetVam

BetVam is a licensed Ukrainian iGaming operator currently in the active launch phase and building its core business processes from the ground up. We are creating a modern betting and casino platform focused on long-term growth, excellent customer experience, operational excellence, and sustainable player value within a regulated market.

About the Role

We are looking for an experienced Head of Support to build, lead, and scale the entire Customer Support function for our new iGaming project at the pre-launch stage. This is a strategic leadership role responsible for defining the customer support vision, building high-performing teams, implementing best-in-class support processes, and ensuring exceptional player experience across all customer touchpoints. You will work closely with Product, CRM, Payments, Risk, Compliance, and Operations teams to create a world-class support organization that scales with the business.

Responsibilities

• Build and lead the Customer Support department from the ground up.
• Define the customer support strategy, operating model, KPIs, and service standards.
• Recruit, develop, and manage Team Leads, Support Leads, QA Specialists, Trainers, and Customer Support Agents.
• Establish scalable support processes, workflows, and quality assurance programs.
• Ensure excellent customer service across all communication channels, including Live Chat, Email, and Messaging platforms.
• Own customer satisfaction, response times, resolution times, and overall service quality.
• Monitor operational performance and drive continuous improvements through data analysis.
• Develop workforce planning, shift management, and resource allocation strategies.
• Handle high-level customer escalations and ensure timely resolution of critical issues.
• Collaborate closely with Product, CRM, Payments, Fraud, Risk, Compliance, VIP, and Marketing teams to improve the customer experience.
• Build reporting dashboards and present operational performance to senior management.
• Drive automation, AI solutions, self-service initiatives, and knowledge management.
• Ensure compliance with company policies, responsible gaming requirements, and regulatory standards.
• Support business growth by continuously optimizing customer support operations.

Requirements

• 4+ years of experience in Customer Support within the iGaming industry.
• At least 2 years of experience managing Customer Support Managers, Team Leads, or large support teams.
• Proven experience building or scaling customer support operations.
• Strong understanding of sportsbook, online casino, and player lifecycle.
• Experience managing multi-channel customer support operations (Live Chat, Email, Messaging, Social Media).
• Strong leadership, coaching, and organizational skills.
• Experience with customer support platforms such as Zendesk, Intercom, Freshdesk, LiveChat, or similar.
• Strong analytical skills with experience using KPIs, SLAs, CSAT, FRT, ART, and other support metrics.
• Experience managing customer escalations and service recovery.
• Ability to work in a fast-paced startup environment and build processes from scratch.
• English – business level

Nice to Have

• Experience launching a new iGaming brand or supporting a pre-launch project.
• Experience managing multilingual and 24/7 customer support operations.
• Knowledge of Responsible Gaming, AML, and KYC support processes.
• Experience implementing AI-powered customer support solutions and automation.
• Experience working with VIP Support teams.
• Familiarity with Jira, Confluence, Slack, Google Workspace, and workforce management tools.
• Experience managing outsourced or international customer support teams.

Company Offers

• Opportunity to build and lead the entire Customer Support function from the ground up.
• A key leadership role with significant influence on customer experience and operational strategy.
• Work on an exciting licensed iGaming project during its launch phase.
• High level of ownership, autonomy, and direct collaboration with senior leadership.
• Competitive salary package.
• Professional growth and long-term career development opportunities.
• Friendly, ambitious, and collaborative work environment.
• Modern office in Kyiv 

Movadex Labs is looking for a highly technical Solutions Architect to help design and deploy custom AI systems for enterprise clients. This is not a generic consulting role. You will work at the intersection of business workflows, AI infrastructure, data architecture, agentic systems, and production engineering.

You will work closely with our Business Analyst, product/enterprise design lead, and engineering team to translate messy enterprise needs into clear technical architectures, sandbox environments, implementation plans, and deployable AI solutions.

The ideal person understands how to move from “the client has a workflow problem” to “here is the architecture, data flow, model/tooling layer, security approach, integration plan, and technical execution roadmap.”

What you’ll do

Work with the BA to understand client workflows, internal systems, data sources, approval flows, users, edge cases, and business constraints.

Design technical discovery frameworks and AI sandboxes for enterprise clients, including data ingestion, knowledge layers, vector search/RAG, workflow orchestration, evaluation loops, permissions, observability, and deployment options.

Architect custom agentic systems that can operate across internal documents, structured data, APIs, tools, and human-in-the-loop processes.

Define the right AI infrastructure for each use case: LLM providers, model routing, embeddings, vector databases, orchestration frameworks, retrieval pipelines, eval systems, monitoring, guardrails, and hosting environment.

Create implementation blueprints for engineering teams, including system diagrams, integration maps, API requirements, data requirements, deployment approach, security considerations, and phased delivery plans.

Support enterprise pilots from technical discovery through sandbox build, prototype, production deployment, and post-launch optimization.

Help evaluate whether a workflow should be solved with RAG, fine-tuning, workflow automation, agent orchestration, rules-based logic, traditional software, or a combination of approaches.

Partner with product/design to make sure the AI system is not just technically functional, but actually usable, adoptable, and measurable inside the client’s organization.

Collaborate with engineers during implementation, review architecture decisions, unblock technical issues, and ensure the final system matches the intended design.

Help build reusable internal assets, including reference architectures, agent templates, sandbox environments, evaluation patterns, deployment playbooks, and technical documentation.

What we’re looking for

Strong experience designing production software systems, ideally in enterprise, AI, data, SaaS, automation, or cloud environments.

Deep understanding of modern AI infrastructure: LLM APIs, RAG, embeddings, vector databases, agent frameworks, tool calling, evals, prompt orchestration, model routing, guardrails, observability, and deployment tradeoffs.

Ability to work with messy, ambiguous enterprise requirements and turn them into clear technical plans.

Strong understanding of backend systems, APIs, databases, cloud architecture, authentication, permissions, security, and integration patterns.

Comfortable designing sandbox environments and proof-of-concept systems that can later scale into production.

Ability to communicate clearly with both technical and non-technical stakeholders.

Strong documentation skills: architecture diagrams, technical specs, implementation plans, and engineering handoff materials.

Practical, product-minded thinking. You should know when to use advanced AI infrastructure and when a simpler workflow automation or software solution is the better answer.

Experience with AWS, Azure, or GCP is strongly preferred.

Experience with Python, TypeScript/Node.js, FastAPI, LangChain/LangGraph, LlamaIndex, OpenAI/Anthropic APIs, vector DBs, or similar tools is a strong plus.

You are a strong fit if

You can sit in a client discovery session, understand the business process, ask sharp technical questions, and quickly see what kind of AI system should be built.

You are not just an engineer and not just a consultant. You can bridge strategy, architecture, and implementation.

You understand that enterprise AI is not only about prompts or models. It is about workflows, data readiness, integrations, permissions, evals, adoption, and measurable ROI.

You can design something that engineers can actually build.

🎯 Role Overview

We are looking for a Head of Business Account Management to lead and scale our account management function within an iGaming platform.
This role is responsible for building strong relationships with partners (operators), driving revenue growth, improving retention, and ensuring high-quality service delivery across all accounts.
You will play a key role in bridging business, product, and operations, acting as a strategic partner for our clients.

 

⚙️ Your Tasks:

• Lead and develop the Account Management team
• Own the full lifecycle of partner relationships: onboarding, growth, retention etc
• Build and maintain strong relationships with key partners (casino operators, brands)
• Drive revenue growth through upsell, cross-sell, and optimization of partner performance
• Monitor and improve partner KPIs (GGR, turnover, retention, LTV, activity levels)
• Act as the main escalation point for key accounts and complex issues
• Collaborate closely with Product, Payments, CRM, and Tech teams to improve partner experience
• Identify growth opportunities and propose strategic initiatives for partner development
• Analyze partner performance and provide actionable insights
• Participate in negotiations of commercial terms and contracts
• Represent the company at industry events and conferences (SiGMA, ICE, iGB, etc.)

👤 Our Criteria:

• 4+ years of experience in Account Management / Key Account Managementin iGaming
• Proven experience in a leadership role (Team Lead / Head level)
• Strong understanding of iGaming ecosystem (casino, sportsbook, platforms, providers)
• Strong commercial mindset and ability to drive revenue
• Experience working with Tier 1 / regulated markets is a strong plus
• Excellent communication and negotiation skills
• Data-driven approach and ability to work with KPIs
• Ability to manage multiple stakeholders and complex accounts
• English — Upper-Intermediate+

Nice to have:

• Experience working with platform products (aggregators / white label / turnkey solutions)
• Understanding of payments and PSP landscape
• Experience in CRM / retention strategies
• Existing network in iGaming industry
• Experience working with B2B clients (operators/platform users)

💼 Our Offer:

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies.

We are looking for a Security Architect to join our teams!

- 7+ years of experience in Application Security, Security Architecture, or Product / Platform Security roles.
- Hands-on experience designing security architectures for complex, distributed systems.
- Strong understanding of secure SDLC, security-by-design principles, and architectural security patterns.
- Proven experience leading threat modeling and architectural security reviews for critical systems.
- Deep expertise in:
- Application & API Security
- Cloud Security (AWS preferred)
- Identity & Access Management (IAM)
- Solid understanding of modern architectures: microservices, event-driven systems, Kubernetes.
- Ability to make sound security architecture decisions under uncertainty and business constraints.
- Experience collaborating with senior engineers, architects, and engineering leadership.

Will be plus

- Experience working in regulated or security-sensitive industries.
- Practical experience implementing Zero Trust and Defense-in-Depth models.
- Experience with security governance across multiple products and teams.
- Experience building reusable security patterns and reference architectures.

Soft Skills

- Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
- Strategic and architectural thinking.
- Ability to influence without direct authority.
- Confident decision-making and accountability.
- High level of ownership and proactivity.

Responsibilities 

- Define, own, and evolve the target-state security architecture for applications, APIs, and cloud platforms.
- Embed security-by-design principles into product development lifecycles and architectural standards.
- Lead threat modeling activities for key products and platforms.
- Act as a company-wide authority on application and cloud security architecture.
- Develop and maintain security architecture standards, guidelines, reference architectures, and patterns.
- Advise engineering leadership, product owners, and management on security risks and trade-offs.
- Collaborate with Legal, Compliance, and Risk teams to align security decisions with business priorities.

Benefits

☘️An exciting and challenging job in a fast-growing business groups, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
📍Beautiful offices in Warsaw, Limassol, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided
🏖Paid vacations, sick leave, personal events days, days off
👨🏻‍⚕️Corporate healthcare program for your well-being
💵Referral program — enjoy cooperation with your colleagues and get the bonus
📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy
🗣Free internal English courses
🤸‍♀Sport benefit
🦄Multiple internal activities: online platform with newsletters, quests, gamification, and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays, etc
🎳Company events, team buildings

Dataforest is looking for a CTO for an outsourcing company, who can own the technical direction across multiple client projects.

This role is about architecture, technical decision-making, and leadership — working closely with delivery, presales, and clients to design scalable, reliable solutions.

You’ll influence technology choices, shape engineering standards, support presale activities, and help teams deliver high-quality backend and data-driven systems, with optional involvement in AI / GenAI initiatives.

Technical stack (in company):
Backend: Python, Django, Django REST Framework, Fast API, Celery
Frontend: React, React Native, Next.js
Databases: PostgreSQL, MySQL; understanding of NoSQL
Data Engineering: SQL, ETL/ELT pipelines, data modeling, DWH concepts
Data Tools: Airflow / Prefect / similar orchestration tools
Cloud & DevOps: AWS, Docker, CI/CD, Azure/GCP -optional
APIs & Integration: REST, async processing, message queues (Kafka / RabbitMQ — plus)
Payment system: Stripe, Shopify, Recurly, Paypal or Braintree
AI & GenAI: LLMs (GPT, OpenAI API or similar), LangChain, RAG - optional

Requirements:
4+ years of experience as a Head of engineering/ VP of Engineering/ CTO;
8+ years of experience with Python (Backend or Data);
Strong understanding of software development processes in outsourcing companies ;
Strong understanding of how to run and manage a large number of projects;
Experience with AI-DLC process;
Ability to understand and translate business goals into technical solutions;
Experience with pre-sales activities;
Experience working in an outsourcing company;
Experience managing a team with 100 + employees- optional;
English level: Advanced or higher

Responsibilities:
Own and drive the technical vision and architecture
Lead and scale the engineering team (up to 50 FTE)
Drive technical innovation, tool selection, and best practices
Take full ownership of the technical direction and execution of the entire project, ensuring alignment with business goals and successful delivery
Participate in high-level client and partner meetings as a technology representative

We Offer:
Great networking opportunities with international clients, challenging tasks;
Building interesting projects from scratch using new technologies;
Personal and professional development opportunities;
Competitive salary nominated in USD;
Paid vacation and sick leaves;
Flexible work schedule;
Friendly working environment with minimal hierarchy;
Team building activities, corporate events.

We are looking for a Solution Architect with deep expertise in AWS and strong hands-on technical capabilities to lead the design and delivery of secure, scalable, and high-performing systems. In this role, you will define AWS-first architecture, provide technical leadership to development teams, and ensure that solutions align with both business objectives and modern technology standards.

You will be responsible for setting the technical direction, overseeing implementation, and driving architectural consistency across projects. You will work closely with engineering teams and engage directly with executive stakeholders, including the CTO and other C-level leaders, to shape technology strategy and guide key architectural decisions.

A cutting-edge internet filtering platform engineered to deliver highly customizable and secure browsing experiences across Windows and Android devices. The solution serves individuals, families, businesses, and communities seeking fine-grained content control and robust online safety. The system comprises multiple integrated components that work together to provide high-quality filtering capabilities while offering exceptional flexibility in configuration. At the core of the platform is a suite of web-based portals that support user management, filtering settings, and administrative controls. These portals are continuously enhanced and extended to ensure a unique, user-centric filtering experience without compromising browsing security or performance.

You Have

• 10+ years of experience in software engineering, including Solution Architecture or Senior AWS Developer roles.
• Strong experience designing large-scale distributed systems, microservices, and event-driven workflows.
• Proven expertise building cloud-native and serverless architectures, ideally on AWS (Lambda, API Gateway, S3, DynamoDB, RDS, IAM, EventBridge, SQS)
• Hands-on development experience with Node.js, preferably in serverless-first environments.
• Understanding of modern front-end ecosystems, especially React/TypeScript.
• Solid grasp of architectural patterns, API design (OAuth2, OpenID Connect), security best practices, and cloud governance.
• Experience with PostgreSQL, stored procedures, JSON-based schemas, and data modeling for modern cloud systems
• Proficiency with DevOps workflows and IaC (Terraform/CDK), CI/CD pipelines, containerization (Docker), and orchestration (ECS preferred over EKS
• High emotional intelligence, adaptability, and ability to operate in a consulting / advisory model.
• Stack-agnostic mindset and ability to work with evolving technologies and adapt architecture decisions as the stack changes over time.
• Ability to challenge assumptions, validate architectures, and justify solution decisions with clarity and evidence
  
   

Would be a plus

• Experience modernizing systems into cloud-native architectures.
• Knowledge of enterprise architecture frameworks (TOGAF or similar)
• Experience working with hybrid environments (.NET + modern cloud/serverless)
• Experience with AI/ML integration and AWS AI services (e.g., Bedrock, Amazon Q

You Are Going To

• Lead the design of modern, cloud-native, and serverless architectures aligned with the client’s long-term technology vision.
• Drive the rewrite and modernization of selected legacy .NET modules into Node.js/React services.
• Ensure solutions follow defined architectural guidelines and comply with the overarching technical strategy.
• Participate in early-stage discovery and translate complex business needs into clear technical strategies.
• Build architectural documentation
• Leverage PostgreSQL capabilities to increase performance and reduce unnecessary service complexity.
• Support the transition to a new architecture while maintaining operational continuity
• Provide technical guidance to engineers and tech leads across backend & frontend domains
• Support the adoption of AWS AI/ML services within the product ecosystem
• Conduct PoCs to validate technical approaches, AI integrations, and cloud-native design patterns
• Collaborate with frontend teams designing SSR-based solutions using React + Next.js
• Ensure scalability, security, observability, and maintainability across all system components
• Work closely with Product, Business, DevOps, and engineering teams to support decision-making and solution delivery
• Engage regularly with stakeholders to communicate architecture choices, risks, and trade-offs
• Support estimation, scoping, and decomposition of new features and rewrite initiatives

We are seeking a hands-on Tech Lead / Solution Architect to shape and scale our next-generation iGaming platform. This role blends deep technical expertise, architectural design, and leadership skills to ensure our systems meet the demands of high-volume, real-time, and regulated environments.

Requirements:

• Proven experience in building Monolithic, Microservices, and Event-driven architectures, including decomposition of legacy systems into scalable microservices.
• Designing and implementing high availability (HA), fault-tolerant, and load-balanced solutions for large-scale, high-traffic applications.
• Orchestration Engines: Hands-on experience with workflow orchestration platforms (e.g., Camunda, Temporal) for process automation and distributed workflows.
• Strong expertise in designing scalable database schemas and managing both relational (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis) systems with focus on performance optimization and horizontal scaling, Rabbit, Kafka.
• Knowledge of VMware-based infrastructure as well as modern container orchestration platforms (Docker, Kubernetes). Nice to have: Apache Spark, Hadoop.
• Building robust CI/CD pipelines using GitLab CI/CD, enabling continuous delivery and deployment across complex environments.
• Practical development skills in PHP (Laravel, Laravel Octane), Node.js, JavaScript, Next.js, React. 
• Setup and integration of monitoring/alerting systems (Prometheus, Grafana, Kibana, ELK Stack, Sentry) for proactive issue detection and performance analysis.
• Deep understanding of automation-first approaches, infrastructure as code, and collaboration between development and operations.
• Proven ability to lead teams, mentor engineers, and align technical decisions with business goals. Skilled at translating business requirements into efficient technical solutions.
• Experience in using AI technologies

Nice to Have:

• Experience analyzing technical risks and defining mitigation strategies.
• Expertise in building PoC (Proof of Concept) and MVP (Minimum Viable Product) to validate business ideas quickly.
• Familiarity with architectural modeling tools (Lucidchart, Draw.io, C4 Model).
• Experience in multi-region deployments and scaling distributed systems across hybrid environments (cloud + on-premise VMware setups).
• Background in designing mission-critical financial, e-commerce, or enterprise-grade systems with strict SLAs and compliance requirements.

Responsibilities:

• Evaluation and clarification of incoming functional business requirements from customers and business analytics in specification format;
• Creation of technical specifications following functional business requirements;
• Building of services and infrastructure architecture according to technical specifications;
• Control of compliance of new solutions to the general architecture;
• Technical risks evaluation for services performance and infrastructure, and potential solutions development for mitigation;
• Services and infrastructure evolving and optimization;
• Performance, security, and stress testing planning and supervision found vulnerabilities and issues resolving;
• Architecture and technical solutions presentation and discussion with technical Leads and members;
• Supervision of technical solutions compliance to project requirements;
• Maintenance of technical documentation and development regulations;
• Requirements analysis, technical design, scope decomposition, and estimation with the technical teams;
• New projects and services of the company evaluation for compliance with the existing regulations and methodologies;
• Mentor development team members and Senior technical staff in the architecture area;
• Establishment and development of new technological practices for the company.

What we offer:

• Competitive salary;
• Remote work in a flexible environment;
• 20 working days of paid vacation and education projects;
• Great product with our software solution;
• Opportunity for growth at professional levels, attending top industry events and conferences, and international workshops at our competence centers.

Don’t delay! Send your CV right now and join our highly professional and ambitious team!

❗️ Important: This is an On-Site Position in Lisbon❗️

This is an on-site position based at our office in the Lisbon Metropolitan area. Remote or hybrid arrangements are not available once you join the team.

Are you ready for an international move? We are looking for candidates who are either already based in Lisbon or are eager to relocate to Portugal. To make your transition smooth, we provide full relocation support and visa sponsorship for successful international candidates.

About the Role

We are seeking a people-first, strategic Technical Manager to lead, cultivate, and inspire our engineering teams in our Lisbon office. In this role, you won't just be managing from afar; you will be on the ground with your teams, acting as a supportive partner to help them unblock technical hurdles and navigate daily challenges.

You excel at seeing the big picture, bridging the gap between high-level business strategy and day-to-day execution. As a crucial link to executive leadership, you will champion a thriving engineering culture while effectively reporting on progress and aligning deliverables with our broader corporate vision.

About the Client

Our partner is a dynamic tech company building cutting-edge product engineering across Fintech, iGaming, and Marketing. They turn innovative ideas into high-performing engines and launch them at scale. As their exclusive recruitment partner, Lionhires manages their full-cycle talent acquisition.

What You Will Do

• Set Engineering Culture: Foster a high-performance, inclusive, and collaborative engineering culture rooted in psychological safety, open feedback, and accountability.
• On-the-Ground Team Support: Work closely with the Lisbon engineering teams on a daily basis, understanding their day-to-day challenges and actively helping them solve technical and operational issues.
• Lisbon Office Leadership: Direct and empower local engineering teams, overseeing performance evaluations, personal talent growth, and local succession planning.
• C-Level Communication & Reporting: Act as a key technical partner for executive leadership. Translate engineering progress into high-level strategic reports and clearly communicate business objectives back to the teams.
• Big Picture Alignment: Maintain a holistic view of the company’s product and business milestones, ensuring that the local team's focus and delivery align perfectly with long-term strategic goals.

• Optimize Local Operations: Streamline the SDLC and Agile processes (Scrum/Kanban) within the Lisbon office to eliminate bottlenecks and optimize resource allocation.

   

What You Bring

• Proven Leadership: 10+ years of experience in technology, including 5+ years in engineering leadership roles directly managing multiple teams, managers, or local offices.
• On-the-Ground Mentorship: A strong track record of being an empathetic, accessible leader who enjoys working directly with developers and team leads to unblock issues.
• Strategic & Big-Picture Mindset: Exceptional ability to look past the immediate codebase to see the broader business context, successfully managing complex technical trade-offs.
• Executive Presence: Stellar presentation and communication skills, with a proven ability to confidently report to C-level executives and navigate fast-paced, high-pressure environments.
• Culture Builder: Demonstrated success in shaping engineering standards, improving team morale, and driving a healthy work environment.

• Education & Language: A Bachelor's or Master's degree in Computer Science, Computer Engineering, or a related field, alongside full professional fluency in English.

   

What's in It for You

• Financial Growth: Competitive remuneration package with structured annual salary reviews, plus a €200 net monthly transport allowance.
• Comprehensive Health: Premium private medical coverage including inpatient, outpatient, dental, annual check-ups, and maternity support.
• Work-Life Balance: Generous time off with 24 non-business vacation days and an additional 6 paid sick days per year.
• Full Relocation Support: Flights, up to 2 weeks of hotel accommodation, and dedicated visa relocation support for you and your immediate family members.
• Wellness & Sports: An Urban Sport membership (accessing 50+ activities across Europe) alongside partial compensation for tennis and padel lessons.
• Continuous Learning: Tailored professional development opportunities and partial cost compensation for English and Portuguese language classes.

• Culture & Connection: Engaging team-building activities and the chance to work on highly challenging, impactful technical projects

  .

ClickUp Systems Architect & Automation Builder

Category

Product Manager / Product
Alternative category: Project Manager, Business Analyst, No-code / Low-code, Automation

Short description

We are looking for a ClickUp Systems Architect who can build a full business operating system from scratch inside ClickUp. ClickUp must become our company database, source of truth, and automation hub. The role starts with a paid test task / small project. Long-term or full-time cooperation is possible after proven results.

About us

We are a U.S.-based trucking company. We want to rebuild and organize our company operations around ClickUp.

We are not looking for a basic project manager or someone who only creates simple tasks. We need a person who can understand business processes, design the full ClickUp architecture, build the system, automate workflows, connect tools, document everything, and take ownership of the final result.

Main goal

The main goal is to build our whole business operating system from scratch inside ClickUp.

ClickUp must become:

• The company database
• The main source of truth
• The central operations hub
• The place where tasks, statuses, responsibilities, workflows, SOPs, dashboards, and reports live
• The system that sends clean data to other tools through automations
• The system that receives important updates back from other tools

Other tools should support the system, but ClickUp should be the core.

What we want to build

We want to use ClickUp for:

• Company operations
• Department workflows
• Driver onboarding
• Recruiting
• Safety
• Dispatch
• Admin work
• Sales
• SOPs
• Knowledge base
• Employee training
• Forms and intake flows
• Dashboards and reporting
• Task automation
• AI-assisted workflows
• AI agents
• API integrations

How the system should work

The future system should work like this:

1. Data enters ClickUp from forms, emails, calls, messages, documents, or external systems.
2. ClickUp stores clean structured data in custom fields, tasks, lists, relationships, and dashboards.
3. ClickUp triggers tasks, assignments, reminders, workflows, and reports.
4. Automations send necessary data from ClickUp to other tools.
5. Other tools send updates back to ClickUp.
6. ClickUp remains the final source of truth.

Tools involved

Main system:

• ClickUp

Other tools may include:

• RingCentral
• Google Drive
• Gmail / Google Workspace
• Forms / driver applications
• n8n
• Make
• Zapier
• OpenAI / Claude / other AI tools
• APIs
• Webhooks
• Custom scripts
• Samsara
• Netradyne
• DataTruck
• Other trucking platforms

Examples of workflows we want

Example 1: Driver application

A driver application comes in. ClickUp creates a driver profile, onboarding tasks, document checklist, safety review, follow-up reminders, and status tracking.

Example 2: RingCentral call transcript

A call transcript is saved. AI summarizes it, finds the related driver/task/load, attaches the summary, updates ClickUp, and creates follow-up tasks.

Example 3: Gmail or form message

A message or form submission comes in. ClickUp updates the correct workflow, assigns responsibility, and tracks the next step.

Example 4: SOP and training

SOPs are connected to actual task templates, employee responsibilities, and real company workflows.

Example 5: AI assistant

AI can search company knowledge, calls, SOPs, tasks, driver history, and messages to help employees and managers.

Responsibilities

You will be responsible for:

• Understanding our business processes
• Asking the right questions
• Organizing messy operations into a clear system
• Designing the full ClickUp architecture
• Building ClickUp from scratch as the central database and source of truth
• Creating Spaces, Folders, Lists, statuses, custom fields, views, templates, relationships, dashboards, and automations
• Deciding what data should live in ClickUp
• Deciding what data should stay in external tools
• Designing how ClickUp sends data to other systems
• Designing how external tools send data back into ClickUp
• Building automations using ClickUp native automations, API, webhooks, n8n, Make, Zapier, or custom code
• Creating SOP and knowledge base structure
• Designing AI workflows and AI-agent opportunities
• Documenting the system
• Helping train the team
• Delivering working results, not just ideas

Must-have experience

Please apply only if you have real experience with several of these:

• Building ClickUp systems from scratch
• Advanced ClickUp workspace architecture
• ClickUp custom fields, statuses, views, dashboards, templates, relationships, and automations
• Using ClickUp as an operational database or source of truth
• ClickUp API and webhooks
• n8n, Make, Zapier, or similar automation tools
• Business process automation
• API integrations
• Google Workspace integrations
• AI automation, LLM workflows, AI agents, or RAG systems
• SOP / knowledge base systems
• CRM, ERP, or internal operations systems

Nice to have

• Experience with logistics, trucking, transportation, delivery, or field operations
• Experience with RingCentral or call transcript automation
• Experience with driver onboarding, recruiting, safety, compliance, or dispatch workflows
• Python / JavaScript / backend automation experience
• Experience building internal operating systems for small or medium businesses

Ideal candidate

We need someone who can think like a business systems architect, not only like a task manager.

The ideal person can:

• Build from scratch
• Take ownership
• Understand business needs
• Ask smart questions
• Propose the best structure
• Challenge weak processes
• Think independently
• Build step by step
• Communicate clearly
• Document everything
• Deliver finished working systems
• Work with a non-technical business owner

We do not want someone who only waits for exact instructions.

Work format

This role starts with a paid test task / small project.

We are not hiring immediately for a permanent full-time role. First, we want to see how you think, how you design ClickUp architecture, how independently you work, and how well you can deliver a working result.

If the test project is successful, this can grow into a larger project-based engagement and potentially long-term full-time cooperation.

Full-time cooperation is possible later, but only after successful project-based work and proven results.

Remote work.

Timezone overlap with U.S. Central Time is important.

Hiring process

1. Written answers to the application questions
2. Short interview call
3. Small paid test task
4. Review of your architecture, communication, and implementation quality
5. Larger project-based work
6. Possible long-term full-time role

Test task

The test task will be related to designing and building a small but real part of the ClickUp operating system.

Possible test task:

• Review one business process
• Design the ClickUp structure for that process
• Define Lists, statuses, custom fields, relationships, views, and dashboards
• Suggest automation logic
• Build a working prototype in ClickUp
• Explain what should be stored in ClickUp as the source of truth
• Explain what data should be sent to other tools through automations

The test task is not only about clicking buttons in ClickUp. We want to see system thinking, business understanding, architecture, and ability to deliver a working structure.

Compensation

The first step will be a paid test task / small project.

After that, compensation can be project-based, hourly, monthly, or full-time depending on experience, availability, and results.

Please include:

• Your hourly rate
• Your monthly rate if available full-time later
• Your estimated availability per week
• Examples of similar ClickUp systems or automations you built

Please answer when applying

1. Have you built a complete ClickUp system from scratch before? Please describe it.
2. Have you used ClickUp as a company database or source of truth?
3. How would you structure ClickUp for a business with multiple departments, workflows, employees, assets, tasks, SOPs, and reports?
4. What should live inside ClickUp, and what should stay in external tools?
5. How would you make ClickUp distribute data to other tools through automations?
6. What is your experience with ClickUp API, webhooks, n8n, Make, Zapier, or custom code?
7. Have you built AI workflows, AI agents, RAG systems, or LLM-based business automations?
8. Can you personally design the architecture and also implement the technical parts?
9. What would your first 2–3 weeks look like on this project?
10. Are you open to starting with a paid test task before larger project-based or full-time cooperation?
11. How many hours per week are you available?
12. What is your expected hourly rate and monthly rate?
13. Do you have experience with logistics, trucking, operations, CRM, ERP, or similar businesses?
14. Please share examples of similar systems or automations you built.

About Atlaslive:

Atlaslive is looking for an experienced Java Team Lead to lead an established engineering team responsible for Casino Services.
The team develops and maintains the core platform services that power casino operations, including integrations with game providers, game aggregation platforms, wallet interactions, bonus mechanics, and other business-critical backend services.
This is a hands-on leadership role for someone who enjoys solving complex technical challenges, driving engineering excellence, and helping teams deliver high-quality software in a fast-paced environment.

Requirements:

• 5+ years of commercial experience with Java.
• Strong experience with Spring Boot and modern Java ecosystem.
• Experience designing and supporting microservice architectures.
• Strong knowledge of SQL databases and data modeling principles.
• Experience building and maintaining REST APIs.
• Solid understanding of distributed systems and high-load applications.
• Experience with event-driven architectures and messaging systems.
• Understanding of software architecture patterns and system design.
• Experience with CI/CD pipelines and modern development practices.
• Experience working with containerized applications and cloud environments.

Leadership Skills:

• Previous experience leading software engineering teams.
• Strong mentoring and coaching skills.
• Ability to balance technical excellence with business priorities.
• Experience managing delivery, technical debt, and engineering quality.
• Strong communication and stakeholder management skills.
• Ownership mindset and ability to drive initiatives from concept to production.

Responsibilities:

• Lead and develop an established team of Java engineers.
• Take ownership of the team’s technical direction, architecture, and delivery processes.
• Design, develop, and maintain scalable backend services for casino operations.
• Drive architecture discussions and technical decision-making.
• Ensure reliability, performance, scalability, and maintainability of platform services.
• Oversee integrations with casino game providers and third-party platforms.
• Collaborate closely with Product Managers, Business Analysts, QA Engineers, Architects, and DevOps teams.
• Participate in project planning, estimation, and prioritization.
• Establish and maintain engineering standards, code review practices, and development processes.
• Mentor team members and support their professional growth.
• Drive continuous improvement initiatives across the team and platform.
• Support incident management, troubleshooting, and production stability.

Nice to Have:

• Experience in iGaming, Casino, Sportsbook, or Gambling industries.
• Experience integrating with casino game providers.
• Knowledge of gaming transactions, wallet systems, bonus engines, and related casino mechanics.
• Experience with Kafka, RabbitMQ, or other messaging platforms.
• Experience with Kubernetes and cloud-native infrastructure.
• Experience working with high-availability and mission-critical systems.
• Experience with regulatory or compliance-driven environments.
• Practical experience using AI tools to improve software development productivity and engineering workflows.
• Experience working with AI-assisted development approaches, including AI agents, code generation, automated testing, and technical documentation.
• Familiarity with Specification-Driven Development (SDD) or similar approaches where requirements, architecture, and implementation are driven by structured specifications and automation.
• Interest in modern software engineering practices involving AI-enhanced development workflows.

The Interview Process:

• 30 minute Recruiter call.
• 60 minute call with CTO and Architect.

Career Growth & Opportunities:

• Become part of a global leader in iGaming innovation.
• Access to professional development programs and industry events.
• Opportunity to work with top-tier experts in cutting-edge technology.
• Drive real impact in a fast-growing international market.
• Flexible career progression within a scalable and adaptable platform.

Working Conditions:

— Vacation: 22 working days per year, plus official public holidays.

— Sick Leave:

*5 paid sick days annually (no certificate required).

*Up to 10 additional days covered at 100% with a valid medical certificate.

— Equipment: Personal budget for necessary hardware and tools.

— Education: Annual learning & development budget to support your professional growth.

— Health & Wellness: Access to a personal limit within our benefit cafeteria system for health-related expenses.

Join our passionate and talented team and be at the forefront of transforming the iGaming industry with groundbreaking live tech solutions. If you’re a visionary professional eager to shape the future of iGaming, Atlaslive invites you to apply and drive our continued success in this dynamic market.

Atlaslive — The Tech Behind the Game.

*All submitted resumes undergo a thorough review. If we do not contact you within 5 business days after your application, it means that we are unable to proceed with your candidacy at this time. However, we appreciate your interest in our company and will keep your contact details on file for future opportunities.

Role Overview

We're looking for a Junior–Mid Solution Architect to join our platform engineering team. You will help translate business needs into practical, secure, and scalable solutions on Azure using .NET, working closely with engineering, product, and operations across multiple domains.

Responsibilities

• Design end-to-end solutions for platform modules — services, integrations, data pipelines, and security boundaries.
• Produce and maintain lightweight architecture artifacts: C4 diagrams, ADRs, HLD/LLD outlines, sequence diagrams, NFR catalogues.
• Define and review REST APIs: contracts/DTOs, error models, pagination/filtering, versioning, and backward compatibility.
• Support data design on MS SQL Server: schema, migrations, indexing, query performance, and data access patterns.
• Contribute to cloud and runtime decisions on Azure (App Service, Functions, Service Bus, Event Grid, Key Vault, Storage, API Management).
• Participate in design reviews, incident retrospectives, and reliability/performance improvement cycles.
• Document decisions clearly and communicate trade-offs across engineering, product, and business stakeholders.

Requirements — Must Have

• 3–5+ years building backend systems with .NET (C#).
• Azure hands-on experience with core cloud concepts: networking, identity, compute, storage, messaging.
• REST API design strong understanding of integration patterns — sync/async, idempotency, contracts.
• MS SQL Server schema design, indexes, transactions, query tuning, migrations (EF Migrations / DbUp or equivalent).
• Security fundamentals: JWT, OAuth2/OIDC at integration and configuration level; secret management; least-privilege thinking.
• Application design patterns: familiarity with layered/clean architecture, Repository, CQRS basics — and the judgment to apply them with guidance.
• AI/LLM awareness: understands what RAG, embeddings, and prompt engineering are at a conceptual level; can ask the right questions when evaluating an AI integration proposal.
• Communication: ability to document decisions clearly and work with multiple teams.

Requirements — Nice to Have

These are areas we'll invest in together — not prerequisites.

• Event-driven architecture: Azure Service Bus / Event Grid, outbox pattern, consumer group design.
• Containers and orchestration: Docker, AKS / Kubernetes concepts, Helm basics.
• Observability: Application Insights, OpenTelemetry, structured logging, distributed tracing, alerting.
• Advanced design patterns: Domain-Driven Design (bounded contexts, aggregates, domain events); Event Sourcing; Saga / process manager; Modular Monolith as a stepping stone to services.
• Advanced AI/LLM experience: production RAG deployments (chunking, vector stores, re-ranking, evaluation); Azure OpenAI / Azure AI Search; agentic patterns (tool use, Semantic Kernel / LangChain); AI-specific NFRs — latency, rate limits, grounding, PII handling.
• API Management patterns: gateway policies, rate limiting, developer portal.

Engineering Manager — Salesforge

Salesforge is on a mission to become the number one sales execution platform for organizations of every size.

We invented programmatic sequencing — a new category that combines seller data with buyer signals from across the web to personalize every outreach at any scale, in any language, powered by AI. We're not iterating on old ideas. We're building autonomous AI agents that book meetings with prospects on autopilot, and we're doing it fast.

Our team is small, senior, and moves with conviction. No corporate theatre, no slow consensus loops — just sharp people solving hard problems with real revenue impact. A Chief Revenue Officer once replied to one of our AI-generated emails calling it "email greatness." That's the bar we hold ourselves to.

We're now hiring an Engineering Manager to help us scale execution without losing the velocity that got us here.

What you'll do

• Lead one or more high-velocity backend engineering teams, owning delivery, team health, and execution quality end to end.
• Run 1:1s, coach engineers on growth and impact, and build feedback loops that keep people developing fast.
• Partner with Product to translate ideas into well-scoped technical tickets and milestones — reducing CTO dependency and enabling the team to plan with confidence.
• Drive planning rituals (backlog grooming, sprint flow, retros) and keep priorities aligned with business goals at all times.
• Guide technical design for backend services and APIs: review proposals, facilitate tradeoffs, and push for scalability and reliability as we grow.
• Contribute to our distributed systems work (SQS, RabbitMQ, Kafka) with a focus on resilience and operability.
• Ensure data models scale well across relational and document databases (PostgreSQL, MongoDB).
• Build a culture of ownership, high code quality, and continuous improvement.

What we're looking for

• 3+ years of hands-on backend engineering experience — you can read code, challenge architecture decisions, and earn technical credibility with your team.
• 2+ years of experience leading engineering teams with real ownership of delivery and people.
• Excellent written and spoken English — you'll be coordinating across time zones and communicating with a senior leadership team.
• A genuine appetite for high-velocity startup environments — you thrive under ambiguity, move fast, and don't need process as a crutch.
• Ability to absorb large amounts of context quickly — our product surface is broad and growing, and ramp time is short by design.

Culture

We roll like a pack.

Execution is everything.

Good vibes are non-negotiable.

If you want to work on something that matters at real scale and you're tired of moving slow — give us a shot.

UAPP.AI  is an AI-focused product IT company founded in 2018 that specializes in creating, launching, and monetizing mobile applications and web products with over 10 million combined installs for global markets. 

We create our own products & apps — design, build, monetise, and scale them to millions of users worldwide.

Responsibilities:

• Implementation the long-term vision and strategy of the product and roadmap for web-based subscription products based on market research, competitive analysis, and user feedback.
• Web2App funnel optimization: leading of design, build, and optimize web funnels, including landing pages, onboarding flows, and paywalls to increase conversion rates.
• Development of subscription models, pricing strategies, and monetization funnels to improve Average Revenue Per Paying User (ARPPU). Deveraging market research, user data, and best practices to fuel continual ARPPU growth.
• Data-Driven decision making: analyze user behavior, funnel metrics, and LTV/CAC ratios to identify bottlenecks and growth opportunities.
• Development of the strategy, pricing, and revenue optimization (e.g., A/B testing).
• Collaborate closely with development, design, and QA teams to ensure efficient implementation of features, improvements, and strategic initiatives that maximize monetization.
• Establishment and continuously improve processes for product development and team operations to maximize efficiency, quality, and velocity.

• Foster a performance-driven team culture that embraces accountability, rapid iteration, and relentless pursuit of results.

   

Requirements:

• 3+ years of experience in product management (with a proven history working on subscription-based digital products)
• Deep understanding of Web2App development and growth processes.
• Understanding and responsibility for key product metrics: MAU/DAU, Retention, Churn, LTV, ARPU, Conversion Rate and Stickiness, with a systematic approach to their improvement through data analysis, product experiments and funnel optimization (including web2web and paywall‑flows)
• Strong experience with analytics, split testing, and key product metrics
• Ability to set clear requirements for development teams and monitor execution
• Hands-on experience with project management tools like Jira, Asana, and others
• Manual QA skills are a plus

• English proficiency is a plus.

   

Nice to have:

Ability to take a systematic approach to solving a problem and you are result-oriented in your work 

Outstanding communication, leadership, and stakeholder management skills.

We offer:

Competitive salary.

Remote.

Opportunities for professional growth and development.

A dynamic and fast-growing team environment.

The ability to make a real impact on the product and see tangible results.

For our partner we are looking for Head of CRM (Retention)

🌍Location: Remote / Flexible
🌐Domain: iGaming • Online Casino • Sports Betting • Multi-Brand Expansion

About the Company

We are a fast-growing iGaming operator successfully running our flagship online casino & sportsbook brand. With strong performance, ambitious expansion goals, and an upcoming transition to a multi-brand ecosystem, we are now strengthening our retention and customer lifecycle function.

We are looking for a Head of CRM (Retention) who will build, scale, and lead our CRM strategy across all existing and future brands — ensuring high engagement, strong player loyalty, optimized LTV, and sustainable revenue growth.

This is a strategic and hands-on leadership role for an expert who knows how to design and manage high-performing retention systems across GEOs.

💠Role Overview

The Head of CRM will own the full CRM & retention strategy: lifecycle automation, segmentation, player activation & reactivation, bonus mechanics, churn prevention, and communications (email/SMS/push/in-app).

You will lead a team (CRM managers, content/communications) and align closely with product, data, VIP, and marketing teams to execute a strong retention engine supporting multi-brand scaling.

☑️Key Responsibilities

Strategic Leadership

• Build and execute the global CRM & retention strategy for casino & sportsbook.
• Develop a unified retention framework to support multi-brand expansion.
• Drive player lifecycle optimization: onboarding, engagement, churn reduction, reactivation.
• Own CRM roadmap, planning, budgeting, and performance KPIs.

Customer Journey & Segmentation

• Develop advanced segmentation models based on behavior, value, risk profiles, and product preferences.
• Design automated lifecycle flows for Casino and Sports betting customers.
• Build and optimize multi-channel communication journeys (email, SMS, push, in-app, onsite).

Retention Campaigns & Promotions

• Create and manage retention campaigns: weekly promos, tournaments, missions, sports events campaigns.
• Collaborate with Product on bonus mechanics, reward systems, and gamification.
• Manage campaign A/B testing, experimentation frameworks, and personalization.

Data & Performance Management

• Own CRM analytics: LTV, churn rate, retention cohorts, NGR uplift, ROAS of retention campaigns.
• Work closely with BI/Data teams to build dashboards and reporting for all brands.
• Ensure accurate tracking, attribution, and customer insights across CRM touchpoints.

Team Leadership & Cross-Functional Collaboration

• Lead, mentor, and grow the CRM/Retention team.
• Collaborate tightly with Product, VIP, Marketing, Support, Risk & Fraud, and Payments.
• Align retention strategy with acquisition, VIP strategy, sportsbook schedule, and brand plans.

Technology & Tools

• Manage CRM platforms (e.g., Customer.io, Optimove, Smartico, BetConstruct/SoftSwiss CRM modules, etc.)
• Drive automation, efficiency, and scaling of workflows.
• Oversee deliverability, domain warm-up, technical CRM hygiene, and integration quality.

• Participate in platform migration or implementation during multi-brand expansion.

   

Requirements

Experience & Expertise

• 4+ years in CRM / Retention in iGaming (casino + sportsbook) — must.
• Experience leading CRM teams or heading CRM/Retention in a mid-large operator.
• Proven success building retention strategies for multi-GEO operations.
• Strong understanding of bonus mechanics, wagering systems, segmentation, gamification.
• Hands-on with CRM automation, lifecycle flows, and campaign execution.

Technical Skills

• CRM tools: Customer.io / Optimove / Braze / Smartico or similar.
• Experience with HTML email templates (basic edits).
• Understanding of domain warm-up, deliverability, and email infrastructure is a plus.
• Strong analytical mindset: cohort analysis, ROI, LTV, retention KPIs.

Soft Skills

• Leadership and team management.
• Strategic thinking with hands-on execution capability.
• Data-driven mindset and continuous optimization approach.

• Excellent communication and cross-functional collaboration skills.

   

✨Offer

• Work in a rapidly growing iGaming company with plans to become a multi-brand operator.
• Full ownership of CRM & retention strategy.
• Competitive compensation package and bonuses.
• Flexible schedule, remote opportunities.
• Professional development budget (courses, conferences).
• Opportunity to build a strong CRM team and influence product direction.
• Fast decision-making environment with no bureaucracy.