Jobs Account Manager

Who we are:

Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:
We are seeking an Account and Content Manager with strong initiative, negotiation, and communication skills to serve as the primary point of contact and build long-term relationships with clients (platforms) and partners (game providers).

Responsibilities:

• Help clients and partners through email, online presentations, screen-share 
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Keeping current clients satisfied and delivering exceptional service on a day-to-day basis
• Monitor and analyze ongoing process
• Working with the Sales team to onboard and integrate new clients and developing existing client relationships

• Liaise between the clients and internal teams

   

Requirements:

• Exceptional negotiation communication skills 
• iGaming experience is a must 
• Proficient in English at both written and spoken
• Industry experience in slot games is a plus
• Experience as an account manager, sales representative, or business development manager in a gambling or tech company.
• Strong attention to detail and teamwork skills.

• Ability to meet deadlines in a fast-paced environment.

   

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement
• Supportive and positive work culture, collaborating with like-minded teammates

The recruitment process will include a three-day pre-trial period, during which we will test your skills. This period is paid. After successfully completing the pre-trial, an interview will follow. If the interview is successful, the next step will be an offer..

Screening questions:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Сan you share examples from your portfolio that showcase your account management-related skills, particularly for gambling tech? 
3. What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)
4. What is your notice period and how soon can you join us?

IT Outstaffing / Outsourcing
 

Digis is looking for an experienced Account Manager to manage existing client relationships, coordinate cooperation between clients and internal teams, and drive account growth.

Most of our cooperation is based on the IT outstaffing model, although we also work with projects developed from scratch.
 

Requirements

• 5+ years of relevant experience in IT
• At least 1 recent year as an Account Manager in an IT outsourcing/outstaffing company
• Experience managing multiple client accounts simultaneously
• Upper-Intermediate English or higher
• Strong communication, ownership, problem-solving, and relationship-building skills
• Experience working directly with developers and participating in hiring for existing clients
• Ability to independently manage priorities, follow-ups, and deadlines
   

Responsibilities

• Act as the main point of contact for assigned clients
• Build strong client relationships, gather feedback, identify risks, and resolve cooperation issues
• Coordinate communication between clients, developers, recruitment, finance, and management
• Maintain regular communication with developers regarding project status, workload, and challenges
• Identify upsell and account growth opportunities
• Coordinate hiring for existing clients: clarify requirements, open vacancies, monitor recruitment progress, and organize client interviews
• Manage operational matters including vacations, sick leaves, time logs, reporting, billing, invoices, and payment follow-ups
   

Team & Work Setup

• Team: 5 Account Managers + Account Management Team Lead + CEO
• Around 10–15 accounts per Account Manager
• Average client team size: approximately 3 developers
• Working schedule: approximately 10:00–19:00 CET
• Tools: Google Workspace, HubSpot, Notion
   

Benefits

• Competitive fixed salary + bonuses for upsells
• 20 paid vacation days per year
• 5 paid sick days per year
• Company-provided laptop and monitor
• Regular performance and salary reviews
• Long-term cooperation and direct involvement in client and business growth

Requirements:

• Hands-on experience with anti-detect browsers and a solid understanding of the technical aspects of account security and fraud-prevention systems.
• Strong attention to detail — you understand the importance of properly configuring proxies, browser profiles, and digital fingerprints.
• Leadership potential — you don't just execute tasks; you analyze processes, identify bottlenecks, and look for ways to optimize them.
• Career-oriented mindset — you are looking for a position where strong results can lead to a Team Lead role and an opportunity to build and improve your own processes.
   

What We Offer:

• Full support for your ideas and a dedicated budget for testing new tools and approaches.
• A clear career path — we see this role as a starting point for a future Head of Account Farming.
• The opportunity to take ownership of processes and grow into a leadership position based on your results.
   

Responsibilities:

• Full-Cycle Account Farming: Create, warm up, maintain, and monitor a network of stable accounts across LinkedIn and other platforms.
• Technical Setup: Work with anti-detect browsers such as Dolphin, AdsPower, and GoLogin; configure proxies and manage browser profiles and digital fingerprints.
• Security & Trust: Develop practices for maintaining account trust and handle operational issues related to account restrictions and verification processes.
• Optimization: Research and implement AI-powered tools to automate routine tasks and improve operational efficiency.
• Analytics: Maintain systematic tracking of account health and performance and prepare regular reports on results.

Requirements:

- Proven experience in a senior Account Management leadership role within iGaming;
- Strong track record of managing and scaling high-performing AM teams; 
- Deep understanding of the iGaming ecosystem (operators, aggregators, providers); 
- Demonstrated success in driving revenue growth and client retention; - Experience managing Tier 1 operators and strategic partnerships; 
- Strong commercial acumen, including negotiation and contract management; 
- Solid understanding of key KPIs (GGR, NGR, LTV, retention, etc.); 
- Experience with integrations, product launches, and operational workflows;
- Data-driven mindset with experience using BI tools (e.g., Tableau, Power BI);
- Excellent leadership, communication, and stakeholder management skills;
- Ability to define strategy, set KPIs, and optimize team performance;
- Experience in regulated markets (e.g., UK, Italy, LATAM, Brazil) is a strong advantage;
- Fluent in English; additional languages are a plus.

Responsibilities:

-Lead, manage, and develop the Account Management team, ensuring high performance and continuous growth;
- Define and execute the overall AM strategy aligned with company revenue and expansion goals;
- Own and drive revenue growth across all managed accounts;
- Oversee key client relationships, including Tier 1 operators and strategic partners;
- Establish KPIs, targets, and performance frameworks for the AM team;
- Monitor client performance (GGR, NGR, engagement) and ensure optimization strategies are in place;
- Identify upsell, cross-sell, and new business opportunities across the portfolio;
- Oversee game launches, integrations, and promotional strategies with clients;
- Collaborate cross-functionally with Product, Tech, Compliance, and Finance teams;
- Lead commercial negotiations and support contract discussions for key accounts;
- Ensure effective client communication, including business reviews and escalation management;
- Drive best practices, processes, and standardization within the AM function;
- Analyze market trends, competitor activity, and client needs to inform strategy;
- Oversee CRM, reporting accuracy, and operational efficiency;
- Support expansion into new markets and partnerships;
- Mentor and coach team members, including onboarding and training programs.

Work conditions:
- Medical insurance;
- Regular salary reviews and timely payments;
- Provision of necessary equipment for work as needed.

Professional development:
- Corporate English classes;
- Mentoring from experienced Team Leads;
- 50% reimbursement for courses/certifications/webinars, etc.;
- Development towards leadership positions within the company.

Work-life balance:
- Ability to work fully remotely;
- 20 days of vacation;
- Days off on public holidays;
- Paid sick leave;
- Informal online/offline events.

Arounda is a design & development partner for enterprise platform modernization. Founded in 2016, we’re a multidisciplinary team of product designers, UX strategists, and front-end engineers.

Over the past 10 years, we’ve delivered 500+ platform initiatives for enterprises, SMEs, and Fortune 500 companies, including WordPress, ChaiHoub Group, Greif, Player’s Health, Myso Finance, and others.

We’re looking for an Account Manager who can become a trusted point of contact for our clients — someone who understands their business needs, keeps communication moving, spots risks early, and identifies opportunities to grow long-term partnerships.

This is a client-facing role for someone who knows how to understand clients’ business needs, proactively manage communication, spot potential risks, and create a great overall client experience.

     What you’ll do:

• Manage ongoing communication with active clients and ensure smooth collaboration throughout the engagement.
• Build and maintain strong, long-term relationships with clients.
• Conduct regular client calls to understand business goals, needs, expectations, blockers, and potential risks.
• Collect qualitative feedback and conduct regular client satisfaction / NPS calls.
• Proactively identify potential issues and coordinate with internal teams to resolve them.
• Keep communication professional, structured, and client-oriented, including situations where feedback, decisions, or payments are delayed.
• Identify opportunities for upselling, cross-selling, account expansion, and further cooperation.
• Reconnect with previous clients and identify potential opportunities for renewed cooperation.
• Conduct exit interviews with clients when cooperation ends and gather actionable feedback.
• Collect client testimonials and reviews for platforms such as Clutch and LinkedIn.

• Work closely with internal teams to ensure client expectations and business needs are aligned with delivery.

  
  What we expect:

• 2+ years of experience in B2B client-facing roles, such as Account Management, Customer Success, or Sales, preferably within tech, digital, design, or creative services.
• Upper-Intermediate+ / Fluent English, both written and spoken, as you’ll communicate directly with international clients.
• Experience conducting client and discovery calls and identifying business goals, needs, blockers, and risks.
• Understanding of upselling and cross-selling approaches.
• Experience working with CRM systems and client communication / collaboration tools.
• Strong communication skills — clear, structured, professional, and diplomatic.
• Client-oriented mindset and empathy.
• Ability to ask the right questions and dig deeper into clients’ needs.
• Proactive approach and ability to identify potential improvements or opportunities.
• Strong organization and prioritization skills, with the ability to manage several clients and priorities simultaneously.
• Ability to collaborate effectively with different internal teams.
  
  You’ll be a great fit if you:
• genuinely enjoy communicating with clients and building long-term relationships;
• can balance client expectations with business goals;
• don’t wait for problems to escalate and prefer to identify risks early;
• are comfortable taking ownership of client communication;
• can confidently handle difficult or sensitive conversations;
• naturally look for opportunities to bring additional value to clients.

    What we offer:

• Interesting international projects.
• Market-level compensation depending on experience and level.
• Flexible working hours: 8:00/12:00 to 16:00/20:00.
• Partial compensation for education and professional training.
• A well-coordinated and supportive team.
• Remote-first work environment.

Required skills
— Experience in AdTech
— Experience with Prebid, server-to-server integrations, or SDK mediation setups
— Experience leading or mentoring junior team members in an ad tech environment
— Knowledge about adservers, OpenRTB, VAST, SSP, DSP

— English proficiency: Upper-Intermediate level or above;
— Proficiency in Google Workspace and MS Excel;
— Previous experience in customer service is required;
— Highly organized, detail-oriented, and able to work independently;
— Strong analytical and problem-solving skills;
— Strong business acumen and excellent relationship-building skills;
— Proactive, adaptable, and able to respond quickly to changing priorities;
— Highly responsive, with the ability to work effectively under pressure and handle stressful situations.
 

We offer
— Comfortable working environment in a modern Kyiv office

— Opportunity to work in a multicultural, friendly, and collaborative team
— Internal learning and professional development opportunities
— Competitive salary linked to the USD
— All necessary tools and equipment to support your work
— Strong team culture built on knowledge sharing, collaboration, and continuous professional growth
— Exciting and ambitious projects where you can make an impact and unlock your full potential
— Paid annual leave, sick leave, and public holidays
— An additional paid day off on your birthday
 

Responsibilities

— Own a portfolio of publisher and demand partner accounts, serving as the primary strategic point of contact
— Lead endpoint integrations via OpenRTB across both supply and demand sides
— Monitor and optimize performance across ad servers, SSPs, and quality tools, proactively identifying issues, mismatches, and revenue growth opportunities
— Daily monitoring of performance of managed accounts
— Communicate with partners and represent Luna Media’s standards externally, while coordinating cross-functionally with internal teams
— Manage multiple platforms and partnerships simultaneously with a high degree of ownership and organization
 

Project description

Luna Media is redefining how digital advertising works, connecting premium supply with smart demand across Mobile (in-app) and CTV through cutting-edge programmatic technology, AI-driven optimization, and real-time bidding. We move fast, think big, and build partnerships that last.

We’re looking for a Programmatic Account Manager to join our team. In this role, you’ll own strategic partner relationships while overseeing the technical operations, performance optimization, and day-to-day management of integrations and traffic flows. This is a position for someone who brings both a commercial mindset and deep technical fluency, someone who can lead partner conversations at a strategic level while still diving into the details when it counts.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in iGaming industry.
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.
  
  
  WHY YOU’LL LOVE IT HERE:
• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

About the Company & Product

We are a rapidly growing product company entering the global gaming entertainment market. Our mission is to bring innovative business solutions to the iGaming industry by building cutting-edge technology products. Our core product is a SaaS gaming platform with 200+ microservices that powers a seamless gaming experience for millions of users worldwide. The platform provides a full suite of iGaming solutions, including game management, payments, analytics, CRM, and more.

Meet Your Future Team

We have an open management culture where leaders share a clear product vision rather than simply assigning tasks. We believe people do their best work when they understand where the team is going and why their contribution matters. Initiative is always welcome, and everyone is encouraged to share ideas, suggest improvements, and influence how things are built.

Ready for a career upgrade? About the Role

We are looking for a Senior Customer Success Manager to join a function that is actively evolving and shaping its standards, methodologies, and best practices. This is not “just another position” — it is an opportunity to help build a mature Customer Success practice, including communication standards, Customer Health methodologies, expectation management frameworks, and partnership approaches for brands operating across 50+ markets.

You will work at the intersection of client communication, product thinking, operational management, and strategic partnership. In close collaboration with Product, Delivery, and Operations teams, you will ensure transparent communication, successful feature adoption, and achievement of clients’ business goals.

This role is ideal for someone who combines strong relationship-building skills with operational ownership, analytical thinking, product mindset, and the ability to navigate complex technical products.

Our Ideal Customer Success Manager

Our ideal Customer Success Manager is someone who:

• Builds long-term partnerships with brands, ensuring clients feel guided toward business outcomes rather than simply being managed.
• Understands the full business context of each client, including their strategy, licensing specifics, operational model, and seasonality, and incorporates this knowledge into decision-making.
• Acts as the single point of entry for all client requests, filtering, structuring, and refining business needs and expected outcomes before involving Product or Delivery teams.
• Owns requests end-to-end. Even when a request extends beyond the platform and requires external partners, they remain accountable and coordinate execution through completion.
• Communicates proactively and transparently regarding roadmaps, plans, ETAs, risks, blockers, and delivery changes, not only at epic level but also for individual initiatives.
• Translates technical releases into business value, helping clients understand how platform changes impact their operations and which metrics should be monitored.
• Uses Feature Adoption Management as a strategic tool, identifying adoption gaps, understanding why brands bypass platform capabilities, and proactively addressing them through documentation, demos, and value-driven recommendations.
• Owns Customer Health management by collecting signals such as adoption trends, escalations, and recurring requests, identifying risks early and acting before they become conflicts.
• Serves as a mediator between clients and the platform, communicating reasoned product decisions rather than simple resource constraints.
• Leads onboarding of new B2B clients, maintains documentation, delivers demos in collaboration with Product Owners, and educates brands on platform configuration and licensing-specific functionality.
• Closes the feedback loop by identifying recurring pain points, conducting root cause analysis, and transforming customer insights into actionable product recommendations.
• Produces both internal and client-facing reporting tailored to different audiences.
• Contributes to building the Customer Success function by defining standards, methodologies, playbooks, and sharing best practices across the team. As a Senior, they set the bar rather than simply follow it.

What We Are Looking For

• 3+ years of experience in Customer Success, Account Management, Product Operations, or similar B2B client-facing roles.
• Experience with iGaming products, platforms, or B2B/B2C operations, along with a strong understanding of brand economics and licensing considerations.
• Experience supporting complex technical products or SaaS platforms with integrations.
• Ability to manage multiple brands, priorities, and cross-functional teams simultaneously without losing focus.
• Strong ownership mindset — when a request comes in, you focus on driving it to a successful outcome rather than determining whose responsibility it is.
• Analytical and systems-oriented thinking, with the ability to understand solution feasibility based on data flows and component ownership.
• Ability to quickly immerse yourself in client business context, platform capabilities, and operational processes.
• Strong stakeholder management and meeting facilitation skills.
• Understanding of SDLC and the product development lifecycle, allowing you to act as a true partner to Product Owners rather than simply a requirements messenger.
• Intermediate or higher level of English, both written and spoken.

What We Value in a Customer Success Manager

• You are a business partner, not a ticket administrator.
• You become a trusted point of contact during difficult situations, whether involving delays, incidents, or challenging decisions.
• You maintain complete awareness of the status and priorities across your portfolio.
• You build trust between clients and delivery teams, ensuring productive collaboration rather than friction.
• You are eager to help scale the function by sharing knowledge, refining standards, and contributing to team growth.

How We Measure Success

• Brands in your portfolio experience predictable, transparent communication with no surprises around ETAs or status updates.
• Every request has a clear owner, status, and action plan; nothing gets lost.
• Customer Health is actively managed, with risks identified and addressed before escalation.
• Feature Adoption continuously grows, with clients actively utilizing the platform capabilities they invest in.
• Recurring customer pain points become structured inputs for product improvements.
• The standards and methodologies you create are adopted across the Customer Success function and become part of how every new CSM operates.

It’s cool to work with us

• Flexible schedule: work from home, the office, or hybrid;
• Extra day off for your birthday: take a break any day within the month;
• Competitive compensation that matches your skills;
• Medical insurance (in Ukraine) and health support;
• 20 paid vacation days + 15 unpaid vacation days;
• 22 sick leave days, including mental health days;
• Gifts and support for life’s key moments (wedding, childbirth, kindergarten);
• Company-provided equipment based on your preferences.

We care about your comfort and help you maintain work-life balance!

What’s next?

• HR interview
• Final interview
• Background Check
• If it’s a match — Offer

Feel like this is the right fit? Send your resume—we’re waiting for you!

We are looking for a Key Account Manager to manage and grow relationships with strategic merchants and partners.

Key Responsibilities:

• Serve as the primary point of contact for key merchants.
• Maintain long-term relationships with clients and partners.
• Support onboarding and operational activities.
• Drive merchant retention and satisfaction.
• Identify upsell and cross-sell opportunities.
• Coordinate internally with Risk, Compliance, Operations, and Technical teams.
• Resolve client issues and ensure high-quality service delivery.
• Monitor account performance and identify growth opportunities.

Requirements:

• 2+ years of experience in Account Management, Customer Success, Merchant Success, or Client Relationship Management.
• Experience within fintech, payments, PSP, acquiring, banking, or SaaS environments is preferred.
• Strong communication and relationship-building skills.
• Understanding of payment processing workflows and merchant operations.
• Ability to manage multiple stakeholders and priorities.
• Commercial mindset and customer-oriented approach.
• Fluent English.

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.
 

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)
• Willingness to work shifts and be available outside standard hours for VIP client needs
   

NICE TO HAVE:

• Knowledge of German, Spanish, French or other additional languages
• Understanding of sports betting products and player behavior
• Experience working with different back-office/admin systems
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Data Science UA is a service company with deep expertise in AI and Data Science. Our story started in 2016 with the first Data Science UA Conference in Kyiv, and since then, we've built one of the largest AI communities in Europe.

About the Role:
We are looking for a Head of Account Management  / Head of Client Management to the our client’s team, a leader who will build our client’s Client Relationship Development department from the ground up.

The role's task is to build systematic work with existing clients: assign personal managers to them, identify needs for other products across the group, and drive revenue growth per client.

This is a position for someone who creates the function rather than manages an existing one: the structure, segmentation, work standards, motivation system, and team all need to be defined and built independently.

Responsibilities:
- Develop the department structure: client segmentation, portfolio distribution, workload norms, service levels by segment.
- Define role profiles, form an account management team of 20+ people, and ensure their development.
- Together with HR, develop a motivation system focused on client portfolio growth.
- Describe and implement client engagement standards: contact frequency, information gathering, needs identification, CRM record-keeping.
- Be accountable for revenue from assigned client portfolios across the group's entire product line.
- Build a process for transferring clients from business units to the department: criteria, mechanics, and interaction between parties.
- Ensure growth in the number of products per client and retention of the client base.
- Personally manage key client relationships.
- Work with business units: pass identified client needs to relevant specialists, support complex multi-product deals.
- Formulate requirements for CRM and client analytics: client profile card, portfolio history, cross-sell reporting.
- Initiate the development of bundled offers together with product teams.
- Represent client interests within the company, including escalation of non-standard requests.
- Build and defend the department's plan, report on key metrics.
- Build a system for measuring the effectiveness of work with the client base.
- Prepare proposals for developing and scaling the function.

Requirements:
- 5+ years in client relationship management, client base development, or commercial functions, including 3+ years in a leadership position.
- Experience creating or substantially restructuring a function for working with existing clients - not just managing an already-built structure.
- Experience in a multi-product business: bank, fintech, payment services, insurance, telecom, or a large retail/service network.
- Confident command of client base development metrics: products per client, revenue per client, retention, share of wallet.
- Experience achieving results through adjacent departments without direct authority over them.
- Practical experience hiring, developing, and managing a team of 10+ people, including managing through team leads.
- Confident experience working with CRM as a business owner/requester: formulating requirements, controlling data quality, building reporting.
- English - Intermediate or above

Nice to Have:
- Experience in financial services, payments, or a segment with high-frequency client transactions.
- Experience working with a mass client base and data-driven segmentation.
- Experience developing motivation systems for commercial teams.
- Experience working at a company in a phase of rapid growth or organizational change.
- Knowledge of customer value development methodologies: CVM, customer lifecycle management.

What offers:
- The opportunity to build a function from scratch and define how it will work.
- A mandate to form the team and a budget for its development.
- A substantial client base with real growth potential within it.
- Direct interaction with company leadership and participation in the commercial committee.
- Competitive compensation: a fixed part plus a bonus tied to department results.
- A company with a stable market position and plans for international growth.

💎 VIP Account Manager | iGaming 

Main focus: personal work with VIP clients, building their loyalty and retention, and keeping service at a consistently high level. ━━━━━━━━━━━━━━━━━━━━ 

🎯 Responsibilities
 ▸ Personal communication with VIP clients via chat, messengers and phone 
▸ Dedicated work with Big Winners and Big Losers: analyzing their activity and keeping direct contact 
▸ Building long-term relationships with clients and understanding their needs 
▸ Running daily mailings and personal communications with the VIP audience 
▸ Hitting the weekly call target and other client communication KPIs 
▸ Managing bonuses, promos and personalized offers within approved rules 
▸ Assisting with deposits, withdrawals, account issues and other client requests 
▸ Analyzing player activity and behaviour, as well as key VIP segment metrics 
▸ Working with Support, Payments, Risk/Compliance and other teams to resolve client issues 
▸ Delivering on tasks and priorities set by the Head of VIP / Supervisor 
▸ Keeping a daily checklist, tracking completion of all tasks and reporting on time 
▸ Maintaining the CRM and keeping client information up to date 
▸ Following Responsible Gambling principles and internal company procedures

 ━━━━━━━━━━━━━━━━━━━━
 ✅ Requirements 
▸ Strong communication and negotiation skills 
▸ Highly client-oriented, with well-developed personal service skills 
▸ Ability to build trust-based relationships and handle objections 
▸ Analytical mindset and ability to work with client data 
▸ Stress resistance, attention to detail and strong self-organization 
▸ Ownership of assigned KPIs and tasks 
▸ Confident user of CRM and work tools 
▸ English: B2–C1, spoken and written 
▸ Experience in iGaming, online casino, Account Management, Customer Success, VIP or Retention is a plus 
▸ Understanding of online casino specifics and the VIP segment is a plus

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📩 Interested? Send your CV or DM me. Happy to share more details.

Turbo Games is a leading provider of crash and instant games, partnering with top operators, aggregators, and platforms worldwide.
We are looking for a commercially driven Slots Account Manager who understands the slots market and knows how to build strong partnerships, grow GGR, and maximize game performance across operator platforms.

Requirements:
 

• 3+ years of Account Management, Partnerships, or Business Development experience in iGaming
• Hands-on experience with slot games (provider, operator, aggregator, or platform)
• Strong understanding of the slots ecosystem and commercial performance drivers
• Experience growing partner revenue and managing strategic accounts
• Excellent negotiation and relationship management skills
• Analytical mindset with confidence working with performance data and reports
• Fluent English (C1) and Ukrainian

 Responsibilities:
 

• Manage a portfolio of operators, aggregators, and platform partners
• Build long-term relationships with key stakeholders and decision-makers
• Drive GGR growth through game launches, promotions, tournaments, and commercial initiatives
• Negotiate game placements, lobby visibility, and promotional campaigns
• Monitor partner performance, identify growth opportunities, and prepare business reviews
• Coordinate game releases with Product, Marketing, Integration, Support, and Finance teams
• Gather partner feedback and market insights to improve products and commercial strategy
• Represent the company at industry events and partner meetings

Nice to have:
 

• Experience working with Tier 1 operators
• Experience launching games across multiple markets
• Knowledge of regional player preferences and promotional mechanics
• Experience with CRM systems, BI dashboards, and revenue reporting

We offer:
💻 Work format
- Choose where and how to work — from home, the office, or anywhere in the world.
-  Flexible schedule — we value your life rhythm.

🎉 Atmosphere and development
-  Gifts, giveaways, training, team buildings, and corporate events — you’ll never be bored with us!
-  Internal training, mentoring, access to courses.
-  Career growth without bureaucracy.

🏝 Vacation and sick leave
 🗓 Annual paid leave: 20 working days + 5 additional days off
 💊 Paid sick leave: 15 days per year
 🧠 Professional support: access to psychologist consultations (compensation package may be extended)
 💻 Online development: regular webinars, workshops, and trainings on both professional and general topics

🚀 Why us?
If you are looking for a friendly and ambitious product company that:
-  Uses modern technologies,
-  Values initiative and independence,
-  Is focused on the constant development of the team and the product

Then we are waiting for you! 🤝

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.
 

About the Team and Role

As a Junior Account Manager, you will be the main point of contact for our clients, ensuring they get maximum value from Solidgate’s payments solutions.

This role combines relationship management, analytics, and business development, giving you hands-on experience in the fast-paced world of fintech and global payments. You will work closely with Sales, Marketing, and Product teams to deliver outstanding client experiences, identify growth opportunities.
 

What you’ll own

• Build and maintain strong relationships with existing clients, supporting them in all payment-related questions.
• Identify growth opportunities through upsell and cross-sell initiatives.
• Understand client needs and recommend suitable product solutions.
• Research markets and industries to discover new business opportunities.
• Collaborate with Sales, Marketing, and Product teams to deliver the best client experience.
• Track and report client performance metrics, providing insights that guide decisions both internally and externally.

You’re a great fit if you have

• Bachelor’s or Master’s degree (completed or in progress)
• Strong academic achievements and results
• English proficiency at Upper-Intermediate level or higher
• Strong communicator with excellent problem-solving and analytical skills.
• Organized, proactive, and capable of thriving in a fast-paced environment

• High level of responsibility and a results-driven mindset

   

Why Solidgate?

• No internships here — we build careers. Get hands-on from day one and make a real impact.
• Your work = real outcomes. Shape how global companies move money.
• Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
• Flex your schedule. Balance studies and work with flexible hours that fit your life.
• Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.


Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.

Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

We are expanding our Customer Success team and looking for a Customer Success Manager to drive long-term value, build trust-based relationships, and foster a culture of customer advocacy across our North American B2B accounts.

💡 Why is this role important to us?

The main purpose of this role is to proactively help clients achieve their business goals using Precoro. As a strategic post-go-live partner, you will ensure high customer satisfaction, maximize retention, drive portfolio expansion, and turn our clients into active brand advocates.

🎯 Key Responsibilities:

• Account Portfolio Management: Own and nurture a portfolio of North American B2B accounts post-go-live.
• Strategic Engagement & Growth: Lead Executive Business Reviews (EBRs/QBRs), develop Joint Success Plans, and handle contract renewal and expansion conversations.
• Customer Health Monitoring: Continuously track product usage and health metrics, proactively identifying and mitigating churn risks.
• Consulting & Value Adoption: Consult clients on core procurement use cases, conduct refresher trainings for key users, and guide them through new product adoption, modules, and strategic integrations.
• Commercial Mindset (CS Sales): Confidently navigate discussions around pricing, contract renewals, upselling, and cross-selling.
• Voice of the Customer: Capture structured feedback, market insights, and product requirements to share with Product, Sales, and Marketing teams.

• Brand Advocacy: Engage satisfied customers in building case studies, leaving platform reviews (G2, QBO, etc.), and providing referrals.

   

🔍 What We Are Looking For:

• Proven Experience: Past track record in Customer Success, Account Management within a B2B SaaS environment.
• Exceptional Communication: Excellent English skills (both written and verbal) with strong presentation abilities and the capacity to engage in smooth, confident small talk with US clients.
• Commercial Acumen: Understanding that Customer Success is a growth-driver (not just technical support) and being comfortable discussing monetary aspects, price adjustments, and upsells.
• Problem-Solving & Adaptability: Process-oriented thinker capable of finding creative workarounds in complex customer setups.

• Resilience & Ownership: Ability to handle uncomfortable client conversations, take full ownership of results, and thrive in a fast-paced, scaling environment.

   

Nice-to-Haves:

• Experience working with North American / US clients.

• General understanding of how B2B Sales and Marketing functions operate.

   

Why you’ll love working at Precoro:

• Global Impact: You will work on a top-tier B2B SaaS product used by 1,000+ international businesses across the US, Europe, and worldwide.
• Trust-based Management: No micromanagement — your ideas and initiatives are always encouraged and truly matter.
• Supportive & Ambitious Team: You’re not alone — our team is open, honest, and always ready to support your professional journey.
• Reimbursement for Professional Growth: We invest in your development through courses, conferences, and educational resources.

• Flexibility & Balance: We care about results, not how long you sit at your desk + 26 paid days off annually + paid unlimited sick leave.

   

📋 What to Expect:

1. CV and Video Pitch Review
2. Test Task

3. Interview with the hiring manager (60 minutes)

    

The trial period will last 3 months, after that, you’ll get lots of congratulations!

Join the Precoro team and let’s create innovation together! 🤩 We truly appreciate every application, but will reach out only to candidates whose profiles align with the role.