Jobs Account Manager

We are Formula Spin, an ambitious team specializing in the development of slot games.

Our mission is to create innovative, engaging, and high-quality games that set new standards in the industry.

Formula Spin’s work is guided by principles that unite us and make our company not only successful but also a comfortable place for all employees. 

We are looking for an ambitious and experienced Account Manager 

Format: Remote.

Requirements:

• Experience: 1+ years of experience as an Account Manager at a Slot Provider 
• Fluent spoken English (B2+).
• Proactive, energetic, and highly driven approach to managing accounts and initiative-taking.
• Ability to multitask, prioritize effectively, and handle multiple (20+) clients simultaneously.
• Excellent interpersonal, negotiation, and conflict resolution skills to foster strong client partnerships.

Responsibilities:

•  Account management of existing partners (no cold outreach / new business acquisition).
• Project control, performance tracking, and account analytics.
• Drive GGR growth across client projects by identifying opportunities to scale performance and maximize revenue.
• Monitor the availability and proper performance of our games across client platforms, coordinating with internal and partner technical teams to resolve any issues.
• Management of content placement and marketing assets. (Ensure optimal game placement and hight visibility across partner projects.
• Implement and optimize promotional tools across client projects, including tournaments, daily promotions, free spins, and other engagement campaigns.
• Coordinate new game releases with partners, ensuring timely launches, monitoring go-live status, and overseeing the addition of the full game portfolio to client project following successful integration.
• Work closely with Product, Marketing, BI, and Technical teams to deliver partner requests and maximize account performance.
• Relationship building within existing client accounts through regular calls and check-ins.
• Attending industry expos and networking events to meet partners in person. 

Will be a plus:

• Extensive network of contacts in the iGaming industry.
• Pre-existing contact base with major casino operators.

Why join us?

• Work in an international iGaming company with a growing
  partner portfolio
• Competitive salary fixed in $
• Full accounting support and benefits package
• Remote work with a convenient schedule
• Open culture, no bureaucracy, quick feedback loops
• A friendly and supportive team of professionals.
• Space for professional growth and development of your ideas.

Objective of the role:
At 8allocate, we are shifting the paradigm from general software development and staff augmentation to becoming a niche AI-driven consultancy. As our Account Manager, you won't just be a point of contact; you will be the bridge between our clients' business goals and our engineering excellence.

Cooperation: Long-term.
Position: New.
Timezone requirements: 9 am. - 6 pm. or 10 am. - 7 pm. UA time zone (UTC+2).

English: Advanced level.

Requirements:

• 5+ years of relevant experience in Account Management, Project Management, or Client Success within the IT industry.
• 3+ years of proven experience in outsourcing and/or outstaffing environments.
• Proven ability to manage multiple clients and stakeholders simultaneously without losing track of details.
• Experience with reporting, invoicing processes, and basic legal/contractual terminology.
• A “get-it-done” attitude — we value a culture of high autonomy and accountability, we don’t track hours; we track results.
• Advanced English (written and spoken) is a must.

Nice to have:

• A degree in a technical field or prior experience working closely with software development lifecycles.
• Experience managing third-party vendors or external subcontractors within a project team.
• Familiarity with AI-driven solutions.

Responsibilities:

• Manage a portfolio of 7-10 accounts (predominantly staff augmentation) and drive the adoption of managed projects and outsourcing solutions. You will be responsible for identifying "entry points" where we can move from providing talent to providing full-scale technical solutions and domain-specific consultancy.
• Identify upsell opportunities and expansion areas within your accounts to drive revenue growth.
• Lead regular syncs with both clients and teams - be the "eyes and ears" on the account to ensure stability and high NPS.
• Work closely with HR and Recruitment teams to ensure seamless onboarding, talent retention, and team motivation.
• Handle the "business" of the account, including reporting and facilitating legal/paperwork matters.
• Take full ownership of the account's financial health. This includes accurate invoicing, controlling, and tracking client payments, and proactively managing debt collection to ensure no overdue accounts.
• Manage projects involving mixed teams, coordinating and overseeing subcontractors.
• Be available in US/UK time zones as needed (occasional late-evening communication) and open to international travel for in-person client visits.

Benefits from 8allocate:

• Team & Culture: Team events, offsites, and a culture that keeps people connected.
• Learning & Development: Budget for courses, certifications, and conferences.
• Wellbeing: Flexible support in line with company policy, with options to support your physical and mental wellbeing (sport, mental health, or medical insurance).
• Rest & Recovery: Paid vacation and sick leave.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

     📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;
• Follow Responsible Gaming and compliance guidelines.
  
  🧭 What makes you a great match:
• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat/messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Russian / Ukrainian;

• Schedule: 5 days on / 2 days off, with rotating days off.
  Three shifts: 15:00–00:00 / 11:00–20:00 / 08:00–17:00.

  
  Benefits:

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

We invite a client success manager with experience in digital marketing to join our team.

Main Tasks:

• communicate with clients, build long-term trust relations;
• analyse customer needs;
• solve development tasks most optimally;
• coordinate the work of a team of technical specialists;
• control the project execution terms.

Requirements:

• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to quickly find answers to any questions;
• the ability to understand the client's needs, the ability to correctly transform his wishes into tasks;
• notable analytical abilities;
• the ability to accurately and clearly formulate thoughts - orally and on paper;
• multitasking, ability to switch quickly.
• It will be an advantage:
• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• remote work.

Our job offer provides:

• an experienced mentor during the trial period;
• the opportunity to develop and realize your potential in interesting projects;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting;
• corporate library and virtual repository of knowledge and experience.
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To get our job offer, you will have to:

• Send a resume with salary expectations;
• Complete a test task;
• Meet with the HRD and Head of Clients Service Department;
• Meet with the Head of Clients Service Department, HRD and CEO;
• Accept our offer)

See you soon!

Account Manager- Sales & Customer Success

Ender Turing | AI / B2B SaaS | Remote in Europe

About Ender Turing

Ender Turing is a product-focused AI startup building conversation intelligence solutions used by international companies in real production environments.

We’re a small team of 12+ people across engineering, product and customer-facing roles, building an AI platform that processes millions of customer conversations across voice and chat.

Our technology helps companies turn conversations into actionable insights through speech-to-text, sentiment analysis, summaries and real-time analytics.

We work with international companies including UNIQA Insurance Group, OTP Bank, NovaPay, Fozzy Group, and  Dobrobut Hospitals, with customers across Europe, the US and Latin America.

Small team. Global customers. Real production systems.

We’re looking for an Account Manager - Sales & Customer Success to own the client journey from the first qualified lead to a long-term partnership.

This is a hands-on role at the intersection of Sales, Account Management and Customer Success. You’ll have a direct impact on customer success, account growth and revenue, with the freedom to shape how we work with clients. You’ll work with international B2B clients, senior decision-makers and operational teams, combining commercial thinking, relationship building and problem-solving.

What You’ll Do

Own the Full Client Journey

• Take ownership of qualified leads and move them through discovery, presentations and negotiations toward pilot launch and contract signing.
• Build strong relationships with decision-makers and operational stakeholders.
• Own the client relationship from pilot and implementation through adoption, expansion and renewal.

Drive Customer Success

• Understand the client’s business, goals, pain points and KPIs and translate them into clear priorities.
• Define and track pilot objectives, success criteria and business outcomes.
• Coordinate internal teams and keep projects moving.
• Identify risks, blockers and low adoption early and proactively solve them.
• Help client teams understand the value of Speech Analytics and turn product usage into real business results.

Drive Growth

• Lead post-pilot conversations and turn successful pilots into long-term contracts.
• Present results and build the business case for continued cooperation.
• Identify new use cases and opportunities for upsell, cross-sell and account expansion.
• Drive renewals and build long-term client partnerships.

Be Hands-On

• Learn the product quickly and work confidently with dashboards, data and product functionality.
• Investigate problems independently and involve the right people when needed.
• Work closely with Business Analysts, Project Managers and other internal teams.
• Prepare and present business updates, results and recommendations to clients.

You’ll work closely with Business Analysts, Project Managers and other internal teams — you won’t be expected to deliver everything yourself. Your role is to own the client relationship, coordinate the right people and make sure things move forward.

What We’re Looking For

• 3+ years of experience in Account Management, Customer Success, Consultative Sales, Business Development, Consulting or a similar B2B role.
• Experience working with B2B or enterprise clients.
• Strong commercial mindset and understanding of sales, retention and account growth.
• Experience with complex or consultative sales is a strong advantage.
• Strong communication and stakeholder-management skills.
• Analytical, proactive and comfortable solving problems independently.
• Ability to quickly understand complex products, business processes and client needs.

• Comfortable working across both strategic conversations and operational details.

   

Languages

• English & Ukrainian - bilingual.
• Experience working in an international environment is a strong advantage.
• We are looking specifically for a candidate who is bilingual in English and Ukrainian and can communicate professionally at a near-native/native level in both languages.
• The candidate should be able to confidently conduct business conversations, presentations, negotiations and client meetings in English, as well as communicate fluently in Ukrainian.
• This is a mandatory requirement, not an advantage.

Why This Role

This is not a pure Account Management role.

You will not simply receive a client request and pass it to another team.

You’ll own the relationship from the first qualified lead through discovery and pilot to adoption, expansion and renewal.

You will be expected to understand:

What does the client want to achieve?
Why did they buy the product?
Is their team actually using it?
Are they seeing the value?
What is blocking them?
What should we do next?
And how can we turn the current project into a long-term commercial relationship?

You will own the journey:

Lead → Discovery → Sales → Pilot → Implementation → Adoption → Post-Pilot Sale → Expansion / Upsell → Renewal

You are responsible for creating value for the client, making sure the client recognizes that value, and turning that value into a long-term commercial relationship.

How Success Looks

• Clients understand and realize the value of the product.
• Successful pilots convert into long-term partnerships.
• Accounts grow through expansion and new use cases.
• Risks and adoption issues are identified and addressed early.
• Client relationships develop into long-term commercial partnerships.

What We Offer

• Competitive compensation: $2,000–3,000/month, depending on experience and expertise.
• Performance-based bonus.
• Fully remote work.
• Work on a real AI product used by international enterprise customers.
• Direct collaboration with Product, Engineering and AI teams.
• Direct exposure to founders and key decision-makers.
• Opportunity to influence product development through customer feedback.
• Opportunity to grow beyond traditional Account Management across Sales, Customer Success and commercial strategy.
• Professional development and mentoring.
• Small, fast-moving startup where your ideas can have a real impact.

This is a B2B role. You’ll need to have or be willing to register a sole proprietorship (FOP) or company.

Application Process

To move forward, please:

1. Send your CV in English.

2. Answer the following question:

Tell us about a situation where you had to convince a client’s team to adopt a product or solution that had already been purchased by the decision-maker. What was the challenge, what did you do, and what was the outcome?

3. One more question:

Tell us about a situation where you had to solve a client or business problem without a clear process to follow. What did you do, and what was the outcome?

We value ownership, curiosity, business thinking, and people who enjoy solving real customer problems.

Interview duration: approximately 30-45 minutes.

As a Digital Growth Account Manager, you will own the relationship with newly acquired clients, ensuring a seamless onboarding experience, successful campaign launches, outstanding communication, and long-term account growth.

This role combines strategic consulting, client success, operational excellence, and business development.

The ideal candidate enjoys building relationships, loves structured processes, communicates proactively, and can confidently coordinate multiple stakeholders without losing attention to detail.

What You’ll Do

Client Success & Relationship Management

• Become the primary point of contact throughout the client lifecycle
• Lead onboarding and campaign kickoff meetings
• Build trusted long-term client relationships through proactive communication
• Ensure every client always knows the current project status
• Maintain high client satisfaction 

Campaign Launch & Delivery

• Coordinate media planning and campaign setup
• Ensure campaigns launch on time and according to agreed KPIs
• Coordinate reporting schedules and campaign documentation

Strategic Growth

• Identify opportunities for upselling and expanding services
• Develop long-term account growth strategies

Reporting & Analytics

• Prepare weekly and monthly client reports
• Present campaign performance and business insights

• Track account health and delivery KPIs

   

What We’re Looking For:

• 3+ years of Digital Account Management experience
• Agency experience is highly preferred
• Experience managing multiple client accounts simultaneously
• Experience with international clients
• Middle East market experience is a strong advantage

Technical Skills

• Strong understanding of: Google Ads,Meta Ads
• Familiarity with digital media planning

Soft Skills

We’re looking for someone who is:

• Highly organized and detail-oriented
• Proactive rather than reactive
• Excellent at stakeholder management
• Confident communicating with senior client representatives
• Able to simplify complex information
• Process-driven and systematic
• Comfortable making decisions and taking ownership

Language Requirements

• English — Upper-Intermediate (B2+) or higher

Why Join Universal Parallel?

Remote-first culture: Work from anywhere while collaborating with an international team.

Warsaw Office: Prefer an office environment? You’re welcome to work from our Warsaw office.

Career Growth: Work directly with experienced Digital leaders and gain exposure to international brands.

Real Ownership: You’ll influence not only client success but also how our agency operates and scales.

About Yanarchy

Yanarchy is an LA-based talent agency that partners with bold, ambitious creators to help them scale their impact. We're not just an agency - we're building an ecosystem of tools and monetization products rooted in real creator-economy expertise.

About the Role

We’re hiring a Senior Client Success Manager to own the day-to-day health of a portfolio of high-value Talents. You will identify risks early, understand what is causing them, and coordinate Traffic, Sales, and Operations to resolve them.

This role is responsible for turning Talent feedback, performance signals, and delivery issues into clear actions: gathering the right people, defining owners and deadlines, following up on execution, and escalating when needed. You will also identify recurring issues and improve the processes behind them.

Your focus is Talent retention, satisfaction, capacity, and consistent content delivery — not simply passing messages between Talent and internal teams.

What You'll Own

Talent Relationship Strategy & Retention

• Own the health and retention of an assigned portfolio of Talents, with clear accountability for churn and satisfaction outcomes.
• Design and run a proactive check-in cadence that surfaces workload, morale, and capacity issues before they become problems.
• Build recovery and re-engagement plans for at-risk Talent, and track execution to close.

• Identify and act on early disengagement signals, even when Talent says "all good." Use behavioral patterns, delivery consistency, communication quality, workload, and performance data to assess the real health of the relationship.

   

Cross-Functional Leadership

• Own the cross-functional resolution of Talent-impacting issues. When internal departments’ decisions create risk for Talent satisfaction, performance, capacity, or retention, identify the root cause and drive the resolution.
• Convene the appropriate team leads, collect the necessary context and feedback, define a clear action plan with owners and deadlines, and track execution through resolution.
• Represent the voice of Talent in internal strategy conversations, balancing growth targets against Talent wellbeing and capacity.

• Challenge assumptions and escalate when needed. You are expected to bring a clear recommendation and drive a decision when priorities conflict across departments.

   

Communication & Operational Excellence

• Own how Talent stays informed — company updates, experiments, policy changes, best practices — and set the standard for how that communication is structured and timed.
• Set and enforce SLAs for response times and issue resolution across your portfolio.

• Drive clean, structured documentation: meeting summaries, decisions, owners, and deadlines tracked in ClickUp.

   

Content Activation & Delivery

• Own the briefing process end-to-end: goal, angle, format, length, deadline, and quality bar, with zero ambiguity for Talent or internal teams.

• Track delivery against plan and unblock issues before they become missed deadlines.

   

Conflict Resolution & Decision-Making

• Identify misalignment early and bring data-backed solutions to the table, not just problems.
• Facilitate decisions across stakeholders and define fallback plans when things don't go as expected. When an issue is recurring, identify the process failure behind it and initiate improvements to prevent it from happening again.

What You Bring

• 4+ years in Client Success, Talent/Creator Management, or a senior Personal Assistance/Executive Support role, with direct ownership of relationship outcomes.
• Fluent, polished English (written and spoken) with a strong command of US business communication norms — you know how to set expectations and hold a hard conversation without damaging trust.
• A track record of independently managing complex escalations across multiple teams: diagnosing root causes, aligning stakeholders, driving decisions, and holding owners accountable for execution.
• Sharp prioritization and structured execution: deadline management, checklist/systems thinking, and clean written communication.

• Working fluency with ClickUp and Google Workspace; comfortable reading dashboards and drawing conclusions from basic analytics.

   

Nice to Have

• Prior experience specifically in Talent or Creator Management.
• Familiarity with digital media, traffic acquisition, or sales processes.
• Understanding of influencer operations and content production workflows.

What We Offer

• Fully remote role on a lean, ambitious team with minimal red tape.
• Competitive, performance-based compensation with real room for growth.
• Paid vacation, sick leave, and personal days off.
• Direct influence over how the Client Success function is built and scaled.
• A fast feedback loop and genuine ownership over your ideas.

About Us

We are a growing company in the affiliate marketing industry, providing services and solutions for affiliates, media buyers, and agencies.

We develop our own products and fintech solutions, including advertising accounts and tools that help our clients manage their advertising activities.

We are currently looking for a Client Onboarding Manager / Lead to manage a small team of 3–4 people and ensure smooth daily operations.

Responsibilities

• Manage and coordinate a team of 3–4 Account Managers.
• Oversee the onboarding of new clients.
• Ensure the proper creation and setup of advertising accounts.
• Monitor account functionality and make sure everything works correctly.
• Distribute tasks and monitor the team's performance.
• Help the team resolve operational issues.
• Improve internal processes and ensure efficient workflows.
• Communicate with other departments to solve client-related issues.

Requirements

• Experience in Account Management or a similar role in Affiliate Marketing / Network.
• Experience working with advertising accounts.
• Understanding of affiliate marketing or media buying.
• Previous team management experience or willingness to take on a leadership role.
• Good organizational and communication skills.
• Ability to take responsibility and solve problems independently.
• Upper-Intermediate English or higher.

Nice to Have

• Experience with Meta Ads, Google Ads, TikTok Ads, or other advertising platforms.
• Experience in fintech or affiliate marketing.
• Experience with client onboarding and account setup.

What We Offer

• Opportunity to lead and develop your own team.
• Remote work.
• Competitive compensation.
• Opportunity to grow together with the company and its products.
• Friendly and collaborative working environment.

Our client, a high-tech defense company at the forefront of innovation, is looking for a Key Account Manager.

This role is a unique opportunity to join a team working on projects of strategic importance for the country’s defense. As a Key Account Manager, you will be responsible for building and developing cooperation strategies with key customers worldwide.

The ideal candidate is someone with strategic thinking, strong partnership‑building skills, and a passion for driving innovation in a dynamic environment.

Responsibilities:

• Manage and develop long-term relationships with international key accounts;
• Lead contract negotiations and successfully close commercial agreements;
• Develop and implement account strategies to achieve revenue and margin targets;
• Coordinate with internal teams (Sales, Marketing, Operations, Finance, etc.) to ensure seamless project execution;
• Proactively resolve client issues and manage conflict situations;
• Conduct business reviews and strategic planning sessions with clients.

Skills Requirements:

• 2+ years of experience as a Key Account Manager / Account Manager / Business Development Manager;
• Proven experience working with international clients (EU / US or other global markets);
• B2/C1 level of English (both written and spoken);
• Strong negotiation skills and experience in closing contracts with foreign partners;
• Solid understanding of B2B sales processes and full client lifecycle management;
• Excellent communication, presentation, and relationship-building skills.

The Company Offers:

• Official employment with a competitive salary and clear, transparent cooperation terms;
• Paid vacation (24 calendar days per year) and paid sick leave;
• Support for your professional development — the company is actively growing, and you will have the opportunity to grow with it;
• Military reservation;
• A team of like-minded professionals working toward a common goal.

Cyber Harbor is a fast-growing Ukraine-based company founded by engineers and researchers who helped defend critical infrastructure during the war. Our work is shaped by real-world experience, and we build AI-powered systems designed for complex, high-stakes environments.

We are currently looking for an Account Manager for the defence market who will act as the link between our customers and our product and business teams. Our customers are defence and public-sector institutions with specific requirements, formal procedures, and a high cost of error. You will join the sales process early, take over the relationship once an agreement is reached, and make sure the customer consistently sees real value in working with us. 

You will report directly to the CEO.

Please note that this role is based in Kyiv and is not fully remote. Regular in-person meetings with customers, often on their premises, are an essential part of the job. Occasional business trips within Ukraine may be required.

What You Will Do

• Take part in sales meetings and presentations alongside the CEO and the sales team, and take over the customer relationship once an agreement is reached.
• Act as the primary point of contact for assigned customers and keep communication regular and active.
• Prepare for and attend customer meetings, and follow up with clear summaries of what was discussed and agreed.
• Maintain a complete record of all agreements, commitments, and deadlines on both sides, and track their fulfilment.
• Translate customer needs, feedback, and requests into clear input for the product team.
• Align the business team, the product team, and the customer on priorities, scope, and timelines, and flag risks and delays early.
• Coordinate the steps needed to deliver on agreements, including pilots, deployments, trainings, and demonstrations.
• Monitor customer satisfaction and how our solutions are actually used, and act before issues escalate.
• Identify opportunities to extend and expand cooperation with existing customers.
• Communicate in line with the customer's security requirements and internal procedures.

What You Need to Join Us

• Background in Ukraine's security and defence sector, through service or close professional work with its institutions.
• Understanding of how defence and security institutions operate, including hierarchy, decision-making, and formal communication.
• Proven experience independently managing key customer relationships in account management, customer success, business development, or a similar customer-facing role.
• A business-oriented understanding of technology products: you can explain the value of our solutions and understand what the customer actually needs. Deep technical expertise is not required.
• A disciplined approach to documentation: nothing agreed gets lost, and every commitment has an owner and a deadline.
• Strong written and verbal communication skills in Ukrainian.
• Good command of English is highly desirable.
• Discretion, reliability, and a responsible approach to sensitive information.
• Readiness to work on customer premises, including facilities with restricted access.
• Strong sense of ownership and the ability to manage several customer relationships independently.

Why Join Us

• Work where technology meets defence - help bring AI systems into the hands of teams that rely on them in real operations.
• Direct impact - you will shape how our products evolve by bringing the customer's voice into the product team.
• Room to grow - as you prove yourself, you can take full ownership of account management, move into sales, or combine both.
• Military Deferment - available for full-time employees.
• Flexible Work Format - a results-focused environment with flexibility, while staying present with customers when needed.

–––––––––––––––––––––––––––––––Рідною–––––––––––––––––––––––––––––––

Cyber Harbor - українська компанія, заснована інженерами та дослідниками, які брали участь у захисті критичної інфраструктури під час війни. Ми спираємося на реальний практичний досвід і створюємо AI-powered системи для складних середовищ, де помилка може мати високу ціну.

Зараз ми шукаємо Account Manager для оборонного ринку, який стане сполучною ланкою між нашими замовниками та командами продукту й бізнесу. Наші замовники - інституції оборонного та державного сектору зі специфічними вимогами, формалізованими процедурами та високою ціною помилки. Ви долучатиметеся до процесу продажу на ранньому етапі, після досягнення домовленостей берете комунікацію із замовником на себе й забезпечуєте, щоб він стабільно відчував реальну цінність співпраці з нами. Ви підпорядковуватиметеся безпосередньо CEO.

Зверніть увагу: ця роль передбачає роботу в Києві та не є fully remote. Регулярні особисті зустрічі із замовниками, часто на їхній території, є важливою частиною цієї роботи. Можливі періодичні відрядження по Україні.

Що ви будете робити

• Брати участь у зустрічах і презентаціях з продажу разом із CEO та sales-командою і після досягнення домовленостей брати комунікацію із замовником на себе.
• Бути основною контактною особою для закріплених замовників і підтримувати з ними регулярну та активну комунікацію.
• Готуватися до зустрічей із замовниками, відвідувати їх і фіксувати підсумки: що обговорили та про що домовилися.
• Вести повний облік усіх домовленостей, зобов'язань і строків з обох сторін та контролювати їх виконання.
• Перетворювати потреби, фідбек і запити замовника на зрозумілі вхідні дані для продуктової команди.
• Узгоджувати пріоритети, обсяг робіт і строки між бізнес-командою, продуктовою командою та замовником, завчасно сигналізувати про ризики й затримки.
• Координувати кроки, необхідні для виконання домовленостей, зокрема пілоти, розгортання, навчання та демонстрації.
• Відстежувати задоволеність замовника та фактичне використання наших рішень, діяти до того, як проблеми загостряться.
• Виявляти можливості для продовження та розширення співпраці з наявними замовниками.
• Вести комунікацію відповідно до вимог безпеки та внутрішніх процедур замовника.

Що нам важливо

• Досвід у секторі безпеки і оборони України - служба або тісна професійна взаємодія з його інституціями.
• Розуміння того, як працюють інституції сектору безпеки і оборони: ієрархія, прийняття рішень, формальна комунікація.
• Підтверджений досвід самостійного ведення ключових клієнтів в account management, customer success, business development або на подібній клієнтській позиції.
• Бізнесове розуміння технологічних продуктів: уміння пояснити цінність наших рішень і зрозуміти, що насправді потрібно замовнику. Глибока технічна експертиза не вимагається.
• Дисциплінований підхід до документування: жодна домовленість не губиться, кожне зобов'язання має відповідального і строк.
• Відмінні навички письмової та усної комунікації українською.
• Впевнене володіння англійською - дуже бажано.
• Стриманість, надійність і відповідальне ставлення до чутливої інформації.
• Готовність працювати на території замовника, зокрема на об'єктах з обмеженим доступом.
• Високий рівень відповідальності та здатність самостійно вести кілька клієнтських напрямів одночасно.

Чому варто приєднатися

• Працювати на перетині технологій та оборони - допомагати впроваджувати AI-системи в роботу команд, які покладаються на них у реальних операціях.
• Прямий вплив - ви формуватимете розвиток наших продуктів, доносячи голос замовника до продуктової команди.
• Можливість зростання - з часом ви зможете повністю взяти на себе account management, перейти в sales або поєднати обидва напрями.
• Бронювання - доступне для full-time працівників.
• Гнучкий формат роботи - середовище з фокусом на результат і достатньою гнучкістю, водночас із потребою бути поруч із замовником, коли це необхідно.

Account Manager
Company: Fintech Startup
Location: Fully Remote
Employment Type: Full-time (Contractor)
Reporting To: Head of Operations

About Company & Role
K2-18 PAY is an international payment company operating with payment providers and merchants across various GEOs. We are looking for an Account Manager to support our BDM / Sales team in preparing merchants for launch and to take full ownership of daily operational account management following the first successful traffic and formal handover.
This role is ideal for someone who thrives on data order, excels at client communication, and reliably drives tasks to completion. The day-to-day work involves managing spreadsheets, operational documentation, structured follow-ups, and in-depth analysis of merchant performance metrics.

Key Responsibilities

• Merchant Onboarding & Handover: Prepare payment flows; maintain updated details on GEOs, currencies, banks, and payment methods; collect KYB documentation and URLs; support pre-launch preparation; and officially take over account management after initial successful traffic.
• Daily Merchant Operations & Support: Handle operational queries, adhere to SLAs, conduct disciplined follow-ups, coordinate responsible internal teams, and keep merchants informed on issue status.
• Payment Metrics Monitoring: Perform daily monitoring of traffic, volume, transaction counts, conversion rates, declines, and anomalies across merchants, GEOs, banks, payment methods, and providers.
• Incident Management: Identify operational issues, gather required details, assign responsible teams, route requests to Support / Tech / FinOps, track resolution timelines, and escalate critical or overdue items.
• Payment Methods & Operational Changes: Manage the onboarding and offboarding of payment methods, banks, GEOs, and URLs; coordinate changes with providers and internal teams; and ensure accurate deployment.
• CRM & Documentation Management: Keep all merchant details, active methods, routing configurations, GEOs, URLs, agreements, incidents, contacts, and open items accurate and up to date.
• Operational Analytics & Reporting: Prepare weekly and monthly reports covering volumes, conversion rates, declines, anomalies, incidents, and key operational changes.
• Partnership Development: Identify merchant needs for new GEOs, banks, payment methods, or expanded payment capabilities, passing qualified opportunities to BDM / Sales.

Pre-Launch Support for BDM / Sales
Prior to merchant launch, the Account Manager provides operational and administrative assistance to BDM / Sales:

• Draft payment flows, collateral, and commercial proposals based on agreed terms.
• Maintain current reference information for banks, payment methods, currencies, and GEOs.
• Collect KYB documents and facilitate URL approvals.
• Attend meetings, record agreed terms, assign action items, set deadlines, and define next steps.
• Manage follow-ups, ensure timely receipt of required materials, and maintain CRM records.

Note: BDM / Sales remains the owner of merchant acquisition, sales, commercial negotiations, pricing, commissions, payout terms, final commercial conditions, and driving the merchant to their first successful traffic.-----Key Expectations

• Independently manage merchant operations post-handover and track open items until resolution.
• Maintain a 2-hour SLA, promptly assign ownership, conduct follow-ups, and escalate critical or overdue issues.
• Conduct daily performance checks on active merchants (traffic, volumes, conversion, declines, anomalies) and react quickly to significant shifts.
• Keep CRM, Notion, spreadsheets, and operational documentation (methods, GEOs, URLs, routing) strictly updated.
• Communicate clearly and professionally with merchants, providers, and internal teams while documenting action items and deadlines.
• Deliver accurate weekly and monthly operational reports with clear context on metric fluctuations.
• Exercise high attention to detail with data and payment configurations, verifying critical updates before and after applying changes.
• Maintain confidentiality and strictly observe established operational boundaries.

Requirements:

• Strong proficiency in Excel / Google Sheets and handling large datasets.
• Proven experience working with CRM systems and updating client and operational data.
• Solid analytical skills: ability to evaluate traffic, transaction volumes, conversion rates, decline rates, and spot anomalies.
• Fundamental understanding of payment processing systems and the transaction lifecycle.
• Solid understanding of payment routing logic and principles of transaction routing between providers and payment methods.
• Ability to work efficiently with operational documentation, payment flows, merchant configurations, and high volumes of information.
• Strong attention to detail, particularly regarding routing setups, payment parameters, and merchant settings.
• Ability to independently handle multiple concurrent tasks, manage deadlines, and maintain strict follow-up discipline.
• Experience coordinating cross-functional efforts between merchants, providers, and internal teams.
• English level B2 or higher, suitable for clear written and verbal business communication with merchants, providers, and partners.
• Readiness for routine operational tasks: performance monitoring, data updates, configuration checks, and daily task tracking.

Nice to Have / Preferred Qualifications:

• Operational account management or B2B client support experience.
• Background in Fintech, Payments, iGaming, Banking, Crypto, or E-commerce.
• Hands-on experience working directly with payment providers and payment methods.
• Practical knowledge or experience setting up, supporting, or modifying payment routing configurations across multiple providers, methods, banks, and GEOs.
• Familiarity with key industry concepts and terms: merchant, provider, payment method, traffic, conversion, decline, URL approval, KYB, settlement, transaction statuses.
• Experience using Notion for documentation and operational reporting.
• Experience implementing changes to existing routing (connecting/disconnecting providers/methods, updating parameters, and conducting post-change verification).

What is Out of Scope for This Role

• New Lead Generation & Sales: Cold outreach, owning initial sales, driving first successful traffic, commercial upsells, and expansion negotiations are managed by BDM / Sales.
• Commercial Conditions: Setting or altering pricing, commissions, payout terms, or final commercial agreements (AM prepares proposals solely based on pre-approved terms).
• Technical Engineering: Performing direct technical integrations or specialized TechOps/Support engineering tasks.
• Financial Calculations & Accounting: Financial reconciliation, settlements, balance tracking, fee auditing, refunds, and chargeback processing are handled by FinOps (AM routes inquiries and coordinates communication).

What we Offer: 

- Fully remote role

- Flexible working arrangements

- Paid vacations & sick leaves

- Growth opportunities

About Us

We are a growing company in the affiliate marketing industry, providing services and solutions for affiliates, media buyers, and agencies.

We develop our own products and fintech solutions, including advertising accounts and tools that help our clients manage their advertising activities.

We are currently looking for a Lead Account Manager to manage a small team of 3–4 people and ensure smooth daily operations.

Responsibilities

• Manage and coordinate a team of 3–4 Account Managers.
• Oversee the onboarding of new clients.
• Ensure the proper creation and setup of advertising accounts.
• Monitor account functionality and make sure everything works correctly.
• Distribute tasks and monitor the team's performance.
• Help the team resolve operational issues.
• Improve internal processes and ensure efficient workflows.
• Communicate with other departments to solve client-related issues.

Requirements

• Experience in Account Management or a similar role.
• Experience working with advertising accounts.
• Understanding of affiliate marketing or media buying.
• Previous team management experience or willingness to take on a leadership role.
• Good organizational and communication skills.
• Ability to take responsibility and solve problems independently.
• Upper-Intermediate English or higher.

Nice to Have

• Experience with Meta Ads, Google Ads, TikTok Ads, or other advertising platforms.
• Experience in fintech or affiliate marketing.
• Experience with client onboarding and account setup.

What We Offer

• Opportunity to lead and develop your own team.
• Remote work.
• Competitive compensation.
• Opportunity to grow together with the company and its products.
• Friendly and collaborative working environment.

ABOUT MEGAFAIR
MEGAFAIR is an international iGaming provider developing slot and skill-based games for partners across global markets.

Our distributed team brings together expertise across Product, Technology, Mathematics, Art, Commercial, and Operations. We work in a fast-moving environment built around direct communication, clear ownership, and a strong focus on quality, execution, and measurable results.

We’re looking for professionals who are comfortable taking responsibility, making decisions, and contributing their expertise to products built for international markets.

If you’re looking for a role where your expertise can have a direct impact on the product and the business, we’d be glad to hear from you. Apply to join MEGAFAIR and let’s start the conversation.

REQUIREMENTS

• 2+ years of account management experience in the iGaming industry, preferably on the game provider side;
• Experience managing relationships with casino operators, aggregators, or gaming platforms;
• Good understanding of the iGaming ecosystem, casino games, slots, and B2B partnerships;
• Proven ability to build, maintain, and develop long-term relationships with existing partners;
• Experience managing partner accounts, identifying growth opportunities, and increasing account performance;
• Strong communication, presentation, negotiation, and relationship management skills;
• Ability to understand partners’ business needs and propose relevant products and commercial solutions;
• Experience working with commercial agreements, partnership terms, and account performance metrics;
• English level B2+.

WE OFFER

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;
• Professional Growth: emphasis on internal promotions for career advancement.

RESPONSIBILITIES

• Manage and develop relationships with existing iGaming operators, aggregators, and platform partners;
• Act as the primary point of contact for assigned partners, ensuring effective communication and a high level of service;
• Build and maintain strong, long-term relationships with partners to drive satisfaction, retention, and business growth;
• Identify opportunities to grow existing accounts through new game launches, additional integrations, and commercial initiatives;
• Monitor partner performance, analyze key metrics, and identify opportunities to improve results;
• Understand partners’ business needs and propose relevant products and commercial solutions;
• Coordinate new game releases, promotional activities, and other initiatives with partners;
• Conduct regular partner meetings, performance reviews, and follow-ups;
• Collaborate closely with Product, Marketing, Integration, Technical Support, and Commercial teams to ensure a smooth partner experience;
• Handle partner requests, resolve issues, and coordinate internal resources to ensure timely solutions;
• Maintain accurate and up-to-date partner information, communication history, and account activities in CRM;
• Represent MEGAFAIR at international iGaming conferences, exhibitions, and business meetings.

CANDIDATE JOURNEY
Interview with CHRO → Interview with CCO → Interview with CEO → Job Offer

We are looking for a detail-oriented and proactive Account Manager to take ownership of company-wide service administration, account management, access control, subscriptions, and operational processes across multiple projects and brands.

In this role, you will be responsible for maintaining a centralized service infrastructure, ensuring uninterrupted access to business-critical tools, managing subscriptions and payments, and supporting the launch of new projects.

We are looking for someone who is highly organized, comfortable working with various online platforms, and capable of independently managing processes from start to finish.

     What You Will Do

• Service Inventory & Management
• Build and maintain a centralized registry of all existing and new services across company projects and brands.
• Organize service documentation by project and business direction (B2B, B2C, Platform).
• Maintain accurate information about each service, including its purpose, ownership, users, integrations, subscription plans, costs, and operational status.
• Track associated legal entities, payment methods, billing dates, and service administrators.
• Ensure all service records remain accurate, structured, and up to date.
  
  Account Registration & Setup
• Register and configure accounts across various online services and platforms.
• Complete verification and KYC procedures when required.
• Independently research new platforms, understand their functionality, and complete the setup process.
• Ensure all accounts are registered using corporate email addresses and company-controlled authentication methods.

• Coordinate technical connections and API integrations with relevant teams.

  
  Access & Security Management

• Maintain a centralized and secure credential management system using password managers such as 1Password or Bitwarden.
• Organize secure storage of account credentials, API keys, recovery codes, and 2FA backup information.
• Ensure critical services have at least two authorized administrators.
• Manage access permissions according to employee roles and business requirements.
• Coordinate password and API key rotation according to security policies.
• Ensure two-factor authentication is enabled wherever supported.

• Identify alternative solutions for critical services to minimize operational risks.

  
  Subscription, Billing & Payment Management

• Monitor active subscriptions, billing cycles, invoices, and upcoming payments.
• Maintain a payment calendar to prevent service interruptions.
• Track corporate payment cards linked to services, including expiration dates and spending limits.
• Review subscription plans and ensure they match actual business needs.
• Identify opportunities to optimize costs, eliminate unused subscriptions, and reduce unnecessary licenses.
• Monitor domain registrations, hosting subscriptions, and SSL certificate renewals.

• Coordinate invoice collection and financial documentation with the Accounting team.

  
  New Project & Brand Launches

• Prepare and coordinate lists of required services for new projects and brands.
• Develop standardized service setup checklists for B2B and B2C projects.
• Organize the registration, configuration, and activation of required platforms.
• Coordinate service setup with relevant departments.

• Manage service deactivation, subscription cancellations, and account closures when projects or brands are discontinued.

  
  Process Documentation & Standardization

• Develop and maintain internal guidelines for service registration, configuration, and ongoing administration.
• Create standardized checklists for service onboarding, maintenance, and deactivation.
• Document new services and continuously improve existing procedures.
• Establish a structured process for requesting and approving new tools and subscriptions.

• Maintain clear documentation in Notion, Confluence, Google Sheets, or similar platforms.

  
  Employee Onboarding & Offboarding

• Coordinate the provisioning of accounts and service access for new employees.
• Ensure employees receive the appropriate access permissions based on their roles.
• Revoke access promptly during employee offboarding, in coordination with HR and IT.

• Maintain accurate records of access permissions and service ownership.

  
  Regular Audits & Reporting

• Conduct weekly reviews of upcoming payments, subscription renewals, and service availability.
• Perform monthly subscription audits to identify unused services, unnecessary licenses, and cost optimization opportunities.
• Conduct quarterly access audits to ensure permissions remain appropriate and secure.
• Prepare monthly expense reports broken down by project, brand, and business direction.

• Collect invoices and supporting financial documents for the Accounting team.

  
  Service Support & Incident Management

• Communicate directly with service providers regarding account verification, billing issues, restrictions, refunds, and technical incidents.
• Investigate failed payments, account suspensions, and service disruptions.
• Coordinate issue resolution with providers and internal stakeholders.
• Escalate critical incidents to the appropriate departments.

• Ensure business-critical services remain operational and accessible.

   

  What We Expect

• 1+ year of experience in a similar role, such as Account Manager, Service Administrator, Operations Specialist, or Project Coordinator.
• Hands-on experience registering, configuring, and managing online services and business platforms.
• Strong proficiency in Google Sheets / Excel and Notion / Confluence or similar documentation tools.
• Experience working with password management solutions such as 1Password, Bitwarden, or equivalent platforms.
• Basic understanding of APIs, API keys, webhooks, and integrations (coding skills are not required).
• Experience managing subscriptions, corporate payment cards, invoices, and billing processes.
• Understanding of account security, access management, and two-factor authentication.
• English — Intermediate (B1) or higher.
• Strong organizational skills and attention to detail.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.

What We Value

• Attention to detail: You maintain accurate records and ensure nothing gets overlooked.
• Structured thinking: You enjoy organizing information, building clear processes, and improving workflows.
• Ownership: You take responsibility for tasks and follow them through to completion.
• Problem-solving: You can independently explore unfamiliar services and find practical solutions.
• Proactivity: You identify potential issues before they affect business operations.
• Reliability: You understand the importance of security, confidentiality, and uninterrupted service availability.

We are looking for someone who can bring structure, transparency, and operational efficiency to the management of company services and accounts, ensuring that every tool, subscription, and access permission is properly controlled throughout its lifecycle.

DestiLabs builds custom AI agents, voice bots, and automation systems for clients in e-commerce, healthcare, legal, and more. This is a perfect opportunity to step into the world of AI. 

We're looking for a versatile person who is ready to learn and execute. Since we're a small company, we move fast, so it's important to us that we don't waste time between idea and execution. 

Things you will work on: 

- Keep in regular touch with clients and partners: share project updates and company news, and congratulate them on launches, funding rounds, and personal milestones 

- Maintain our contact list and CRM so nobody falls through the cracks - Make sure people think of DestiLabs first whenever they need something done with AI 

- Turn our projects and case studies into LinkedIn posts, short videos, and newsletter pieces 

- Use AI tools to draft, design, and repurpose content quickly 

- Collect client reviews on Clutch, G2, and similar platforms 

- Organise co-hosted webinars with partners, from finding the topic to coordinating speakers and promotion 

- Find and arrange backlink exchanges, guest posts, and directory listings 

Full-time, fully remote with flexible hours, direct work with the founders, and a fast path to grow into sales/BD or another track inside DestiLabs.