Jobs Account Manager

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

VIP Account Manager | iGaming

We are looking for a VIP Account Manager to join our growing iGaming team. You will build strong relationships with high-value players, drive retention, and create personalized experiences for VIP clients.

Key Responsibilities:
• Communicate with VIP players via messengers and outbound calls
• Analyze player behavior and needs
• Create personalized bonuses, offers, and promotions
• Work on VIP retention and reactivation
• Track offers and maintain accurate records in Excel / Google Sheets
• Collaborate with CRM, Payments, Risk, and Marketing teams
• Suggest ideas to improve the VIP strategy and player experience

Requirements:
• 3+ months of experience in iGaming, VIP, or Retention
• Experience communicating with players via chat and calls
• Understanding of VIP bonuses, retention, and promotional mechanics
• Confident with Excel / Google Sheets
• English - С1
• Strong communication and analytical skills
• Customer-oriented and proactive approach

We offer:
• Opportunity to work with a growing international iGaming product
• Freedom to develop creative VIP and retention campaigns
• No micromanagement as long as KPIs and bonus budgets are met
• Professional and career growth opportunities

About Us

We are a fast-growing and leading company in the AI Voice space for the iGaming industry. Our AI Voice & Messaging Player Activation Platform helps casino and betting operators turn registrations into deposits and reactivate inactive players — improving Reg→Dep conversion and player LTV at a scale human call centers can’t match. Our product is already used by 20+ brands across 8+ geographies. We are funded and building a team of top-tier talent.

Who We’re Looking For

We are looking for a hands-on Account Manager who will own day-to-day client relationships — from the first kickoff message through project preparation, launch, and beyond. You will be the client’s main point of contact: collecting everything needed to launch projects, keeping statuses under control, maintaining documentation, gathering feedback, and growing accounts through upsells — in tight collaboration with our delivery team.

About You

You have hands-on experience managing client accounts — ideally as a Support Affiliate Manager, Affiliate Manager, or in a similar client-facing role in iGaming. You are organized and structured, comfortable running many parallel client threads, and you keep nothing slipping through the cracks. You build warm, trusted relationships with clients and naturally spot opportunities to grow accounts.

What Awaits You

A high-intensity team where everyone is focused on results. No bureaucracy, no pointless rules, no slow teammates. An opportunity to earn without limits, directly tied to the value you create, with a transparent motivation system. Clear processes and playbooks from day one — and real room to grow into a senior account role as the department scales.

Responsibilities:

• Serve as the client’s main point of contact and manage the full communication cycle, especially during project preparation and launch stages.
• Collect and structure all necessary information from clients ahead of launches.
• Monitor and control project statuses at every stage, keeping both the client and the internal delivery team in sync.
• Fill in and maintain client-related documentation (project trackers, briefs, spreadsheets, reports) accurately and on time.
• Collect client feedback after launches, monitor satisfaction, and maintain a strong, ongoing client relationship.
• Identify and execute upsell opportunities: launching new projects for the client (new segments, funnels, GEOs) and scaling volumes on existing campaigns.
• Onboard clients to the platform
•  

Requirements

• 1–2+ years in a client-facing role in iGaming, Gambling, or Betting — Support Affiliate Manager experience is the ideal background; Account Management / Affiliate / Retention / CRM also fit.
• Experience managing B2B clients and running a full communication cycle.
• Strong self-organization and attention to detail: comfortable maintaining documents, trackers, and statuses across a high volume of parallel requests.
• Understanding of key iGaming metrics: ROI, LTV, GGR, NGR, Reg→Dep conversion.
• English — confident working level.
•  

Nice to Have

• Understanding of CPA / RevShare / Hybrid models and where they apply.
• Experience working with CRM tools (Customer.io, Smartico, Optimove, or similar).
• Experience in a performance call center or retention team.
•  

What we offer

• Fully remote work format and flexible working hours.
• Competitive salary pegged to USD.
• 24 days of paid vacation (sick leave, national, religious, and company holidays).
• A friendly communication culture and transparent processes.
• Dynamic work environment.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.

VIP Account + Retention Manager (Vegas)
 

Responsibilities:
Carrying out segmentation of the database and implementing remarketing strategies;
Compose and plan email newsletter campaigns;
Customers retention;
Ensuring all email campaigns comply with current email best practice in the industry;
Communication about promo events;
Promo plan preparation;
Preparing a technical task to designer and copywriter;
A/B Testing on various email campaigns to establish the most effective;
Tracking and reporting on email campaigns in order to guide improvements;
Analysis of current email marketing campaigns and making recommendations for improvement;
Analysis and monitoring of the main KPIs and CRM actions;
Creation of and execution of customer engagement/acquisition strategies in line with the company’s; marketing and financial objectives.

Requirements:
Customer-first mindset;
Analytical and strategic thinking skills;
Data-driven approach;
Knowledge of different CRM systems and experience in setting up the trial, and onboarding processes using them (Customer.io (http://customer.io/), Optimove, Xtreme push);
Engagement;
Prior experience in retention roles (1+ years);
Experience and knowledge working with main KPIs such as Churn Rate, Retention Rate, GGR, NGR;
Knowledge of analytical tools, including Google Analytics. Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues;
Excellent written communication and copywriting skills in English;
Work experience with chatbots and AI would be highly appreciated;
Responsibility for running end-to-end projects as required.
 

We offer:
-The opportunity for remote work from anywhere in the world.
-A friendly atmosphere and people who love their work.
-Managers interested in team member development.
-20 working days of vacation, 5 days off, and sick leave compensation.

As a Digital Growth Account Manager, you will own the relationship with newly acquired clients, ensuring a seamless onboarding experience, successful campaign launches, outstanding communication, and long-term account growth.

This role combines strategic consulting, client success, operational excellence, and business development.

The ideal candidate enjoys building relationships, loves structured processes, communicates proactively, and can confidently coordinate multiple stakeholders without losing attention to detail.

What You’ll Do

Client Success & Relationship Management

• Become the primary point of contact throughout the client lifecycle
• Lead onboarding and campaign kickoff meetings
• Build trusted long-term client relationships through proactive communication
• Ensure every client always knows the current project status
• Maintain high client satisfaction 

Campaign Launch & Delivery

• Coordinate media planning and campaign setup
• Ensure campaigns launch on time and according to agreed KPIs
• Coordinate reporting schedules and campaign documentation

Strategic Growth

• Identify opportunities for upselling and expanding services
• Develop long-term account growth strategies

Reporting & Analytics

• Prepare weekly and monthly client reports
• Present campaign performance and business insights

• Track account health and delivery KPIs

   

What We’re Looking For:

• 3+ years of Digital Account Management experience
• Agency experience is highly preferred
• Experience managing multiple client accounts simultaneously
• Experience with international clients
• Middle East market experience is a strong advantage

Technical Skills

• Strong understanding of: Google Ads,Meta Ads
• Familiarity with digital media planning

Soft Skills

We’re looking for someone who is:

• Highly organized and detail-oriented
• Proactive rather than reactive
• Excellent at stakeholder management
• Confident communicating with senior client representatives
• Able to simplify complex information
• Process-driven and systematic
• Comfortable making decisions and taking ownership

Language Requirements

• English — Upper-Intermediate (B2+) or higher

Why Join Universal Parallel?

Remote-first culture: Work from anywhere while collaborating with an international team.

Warsaw Office: Prefer an office environment? You’re welcome to work from our Warsaw office.

Career Growth: Work directly with experienced Digital leaders and gain exposure to international brands.

Real Ownership: You’ll influence not only client success but also how our agency operates and scales.

🌟 About the Company

We are a fast-growing e-commerce agency helping brands succeed on Amazon, Walmart, and Chewy through profitable PPC and catalog management, strategic business insights, and growth-focused operational support.

Our clients partner with us because of our unique bidding methodologies, advanced PPC management capabilities, and straightforward approach to growth. We focus on proven strategies, measurable outcomes, and long-term success rather than chasing trends or shortcuts.

🌟 About the Role

We are looking for an experienced Amazon Brand Manager / POD Lead to own a portfolio of Amazon brands and act as the key link between our clients and internal delivery teams.

You will be responsible for understanding the strategy and operational execution deeply enough to guide, challenge, and oversee specialists — while focusing your own time on client communication, project management, performance analysis, strategic recommendations, and team coordination.

What You Will Be Accountable For 

🤝  Act as the primary point of contact between clients and internal team. 

📞  Lead client onboarding, regular performance reviews, and strategic meetings, providing clear and confident recommendations.

🧩  Translate client business goals into clear priorities and actionable tasks for PPC and Catalog teams.

🔍  Oversee the execution of PPC, Catalog, and other Amazon growth activities, coordinating with internal team leaders to ensure quality and timely delivery. 

📊  Analyze Amazon performance across PPC, Catalog, sales, conversion, organic growth, and profitability to identify issues and opportunities.

🚀  Work with team leaders to diagnose performance issues, challenge recommendations, and ensure strategies align with client goals.

💡  Present performance results, insights, and action plans to clients in a clear way.

🔎  Manage client expectations, proactively address concerns, and identify opportunities for account growth.

🗣️  Communicate difficult information professionally when performance, timelines, or expectations are not aligned. 

What We Are Looking For 

📈  3+ years of Amazon experience, including hands-on PPC and Catalog Management experience.

🎯  Strong understanding of Amazon PPC, Catalog operations, and how they impact overall brand performance.

🤝  Strong client-facing, project management, and communication skills, with the ability to manage multiple accounts and internal teams.

📊  Ability to analyze Amazon performance data, identify issues and opportunities, and turn insights into clear client recommendations.

🧠  Ability to oversee and challenge PPC/Catalog execution without being hands-on in day-to-day tasks.

🗣️ Excellent spoken and written English with confidence presenting to international clients and senior stakeholders.

💼 Experience working in an Amazon agency environment is a strong plus.

⏰ Full-time availability with consistent overlap across US and European working hours.

Would Be a Plus

🛍️ Experience with Walmart and Chewy.

🌍 Experience supporting multi-marketplace growth and expansion.

👥 Experience managing a team.

What We Offer

💰 Competitive salary and performance bonuses

🌍 Fully remote work environment

🕒 Semi-flexible schedule with USA & Europe business hour overlap

🚀 Direct impact on business outcomes and client success

🎯 High level of ownership and autonomy

📚 Continuous learning and exposure to leading e-commerce brands

Ready to Join Us?

If you thrive in a fast-paced environment, enjoy solving complex business challenges, and want to play a key role in helping e-commerce brands grow, we'd love to hear from you.

Gravira Group

Luck doesn’t happen. It accumulates.

At Gravira Group, we believe exceptional results are built through thousands of smart decisions, fast experiments and people who care enough to ask one more question.

That’s what Gravity of Luck means to us.

We’re building one of the fastest-growing iGaming products in Tier-1 markets, and we’re looking for someone who enjoys bringing structure, accuracy and transparency to complex operational processes.

About Gravira Group

Gravira Group is a fast-growing international iGaming company focused on Canada and Tier-1 markets.

We build and scale our own products by combining Product, Acquisition, CRM, Payments, Engineering, Analytics and Operations into one high-performance system.

We move fast.

We make decisions based on data.

We trust ownership over bureaucracy.

As our Affiliate direction grows, we’re separating commercial acquisition from operational ownership and building a stronger operational foundation for the department.

Why this role exists

Affiliate growth creates more than new partnerships.

It creates more partner data, deal terms, payments, statuses, reports, follow-ups and dependencies between teams.

When this information is incomplete or inconsistent, small operational issues quickly become business problems.

Your mission is to make sure the operational side of Affiliate works accurately and predictably.

You’ll own partner data, reporting, documentation, follow-up control and internal affiliate processes, working closely with the Head of Affiliate, Affiliate Sales Manager, Finance, Analytics, Risk, Product and Marketing.

This is not a cold sales or partner acquisition role.

Your focus is making sure that once a partner enters the business, everything around that partnership is properly documented, tracked and visible.

What You’ll Own

• Maintaining and updating partner data in NetHunt CRM.
• Managing partner and deal information in Affilka.
• Entering, verifying and updating affiliate data after partner negotiations.
• Keeping partner statuses accurate and up to date.
• Owning daily, weekly and monthly affiliate reporting.
• Tracking payments, commissions, deal terms and follow-ups.
• Reconciling information between NetHunt, Affilka, reports and internal documentation.
• Monitoring missing information, inconsistencies and overdue actions.
• Supporting partner onboarding from the operational side.
• Controlling deadlines and preventing missed follow-ups or payment-related issues.
• Maintaining clear and reliable operational documentation.
• Identifying gaps in existing workflows and suggesting improvements.

• Improving reporting, data structures, workflows and automation where possible.

   

What Success Looks Like

Six months after joining Gravira Group:

• Partner information is accurate, complete and up to date.
• NetHunt, Affilka, reports and internal documentation remain aligned.
• Affiliate reporting is delivered consistently and without avoidable errors.
• Partner statuses, payments, commissions and deal terms are clearly tracked.
• Missing information and overdue actions are identified before they become problems.
• Partner onboarding runs through a clear and predictable operational process.
• Affiliate, Finance, Analytics, Risk, Product and Marketing teams have reliable information when they need it.
• Less time is spent searching for data, correcting inconsistencies or chasing missing information.

• Affiliate operations become more structured, transparent and scalable.

   

We’re Looking For Someone Who

• Has experience in the iGaming industry with Tier-1 products.
• Has experience in Account Management, Affiliate Operations, Partner Operations, CRM Administration, Support Operations, Data Operations or a similar role.
• Has strong attention to detail and can work accurately with structured data.
• Has experience with CRM systems, affiliate platforms, spreadsheets, reporting tools or operational databases.
• Has a strong level of Excel / Google Sheets.
• Can keep large amounts of information organized, accurate and up to date.
• Has strong follow-up discipline and doesn’t let tasks disappear.
• Has an analytical and process-driven mindset.
• Communicates clearly with both internal teams and external partners.
• Can work with repetitive operational tasks without losing accuracy or focus.
• Takes ownership of problems instead of waiting for someone else to notice them.

• Has English at B2 level or higher.

   

Nice to Have

• Hands-on experience with NetHunt.
• Hands-on experience with Affilka.
• Experience working with affiliate reporting and commission calculations.
• Experience with data reconciliation across multiple systems.
• Experience improving operational workflows or introducing automation.
• Experience working closely with Finance, Analytics, Risk, Product or Marketing teams.
• Experience in a fast-growing startup or international iGaming environment.

Why Gravira Group

This is a role for someone who likes things to make sense.

You’ll have direct influence over the structure and quality of our Affiliate operations and will work closely with teams across the business.

Your work will make partner information easier to understand, processes easier to follow and operational issues easier to catch before they become bigger problems.

We value:

Accuracy over assumptions.

Ownership over bureaucracy.

Transparency over information silos.

Process improvement over doing things the same way forever.

And people who notice when something doesn’t work — and take responsibility for making it better.

Build Gravity of Luck

At Gravira Group, luck isn’t random.

It’s the result of curiosity.

Of ownership.

Of speed.

Of hundreds of small improvements that compound over time.

If you’re the person who notices the missing field, the inconsistent number, the overdue follow-up or the broken process — and doesn’t rest until it’s fixed — you’ll feel at home here.

Build Gravity of Luck with us.

Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry, bringing fully-brandable and easily customizable payment software to our customers.
We are looking for an Account Manager to join our team!
 

Responsibilities:

• Work closely with customers as a first level of assistance to set up platform for them, ensure that all technical requirements were met;
• Supporting client in integration process as a middlemen between client team and technical team;
• Communicate directly with clients, prepare documents to close deals, answer all questions and support requests;
• Work closely with internal sales, support, technical teams to be sure that client has all necessary assistance;
• Maintain close relationship with existing clients, provide them with any support they need to help them reach their monetary goals.

Requirements:

• Proven experience in B2B customer support/account management/client success;
• Ability to have serious conversations around technical subject;
• Experience in working with partners from abroad;
• Detail oriented, positive attitude, punctuality, ability to prioritize tasks in order to meet deadline;
• Understanding of e-commerce and technical side of using payment cards;
• Previous experience as account manager/customer support manager/backoffice manager and similar positions for payments;
• Advanced level of English, knowledge of Spanish will be an advantage.

Will be a plus:

• Experience in processing related to setting up risk rules, antifraud, monitoring, routing, cascading;
• Experience in using Postman.

We offer:

• Competitive compensation depending on experience and skills;
• Remote-first work environment with flexible working hours;
• 20 paid vacation days annually for rest and recharge;
• 10 days of sick leave, available as needed;
• Corporate English and Spanish classes.

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

We invite a client success manager with experience in digital marketing to join our team.

Main Tasks:

• communicate with clients, build long-term trust relations;
• analyse customer needs;
• solve development tasks most optimally;
• coordinate the work of a team of technical specialists;
• control the project execution terms.

Requirements:

• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to quickly find answers to any questions;
• the ability to understand the client's needs, the ability to correctly transform his wishes into tasks;
• notable analytical abilities;
• the ability to accurately and clearly formulate thoughts - orally and on paper;
• multitasking, ability to switch quickly.
• It will be an advantage:
• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• remote work.

Our job offer provides:

• an experienced mentor during the trial period;
• the opportunity to develop and realize your potential in interesting projects;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting;
• corporate library and virtual repository of knowledge and experience.
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To get our job offer, you will have to:

• Send a resume with salary expectations;
• Complete a test task;
• Meet with the HRD and Head of Clients Service Department;
• Meet with the Head of Clients Service Department, HRD and CEO;
• Accept our offer)

See you soon!

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140+ countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, mass payment options, acquiring, open banking, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for modern online businesses.
We are seeking an experienced Key Account Manager with a solid background in fintech. In this role, you will manage and nurture relationships with key clients, ensuring their needs are met while driving revenue growth.

Requirements

• Minimum of 2 years of experience as a Key Account Management (B2B)/ Legal Consulting (Fintech) or Payment Management (iGaming, Crypto, Forex, and E-commerce industries) with the same scope of responsibilities
• Previous experience working for a FinTech company, supporting B2B customers
• Experience in onboarding clients for the "direct acquiring" product
• Proactive approach
• Good communication and self-management skills, result-oriented
• Advanced level of English proficiency, Fluency in Russian

Responsibilities

• Provide and support the client with the full onboarding cycle to ensure a smooth and successful start to our collaboration (client portfolio - up to 100 clients (active/passive))
• Develop and implement strategic account plans to achieve revenue targets and strengthen relationships with key enterprise clients
• Proactively identify and pursue upsell and cross-sell opportunities within existing accounts
• Conduct regular business reviews with clients to understand their evolving needs and ensure PayDo's solutions align with their objectives
• Negotiate and close complex B2B deals with senior decision-makers at enterprise clients
• Foster and maintain strong client relationships built on trust, transparency, and mutual respect
• Monitor key performance indicators (KPIs) and metrics to track account growth, satisfaction levels, and potential risks
• Collaborate with cross-functional teams, including sales, marketing, and customer success, to ensure a seamless client experience
• Keep the AM reporting up to date

Nice to have
Compliance certifications, Legal background

We work in a result-driven culture. You will fit in if you:

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.
• Solve problems quickly with practical solutions.

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.

• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.

   

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a PSP Account Specialist to join our team!

Requirements:

- 2+ years on similar position;
- Strong communication, negotiation and interpersonal skills;
- Upper-Intermediate business oriented English, both written and oral;
- Proactive, result-driven approach;
- Ability to work in a high-pressure fast-growing global company;
- Readiness to travel (if needed)

Responsibilities:

- Day to day communications with payment providers;

- Negotiating with existing and potential providers on conditions, offers and terms;

- Resolving issues and handling queries connected to payments operational activity;

- Analysing and determining most efficient solutions for a particular geo or payment method;

- Supporting all stages of PSP onboarding: from intro to going live;

- Planning in accordance to business inquiries and subsequent reporting.

What are the conditions and bonuses?

- An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

- Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

- Laptop & all necessary equipment for work according to the ecosystem standards;

- Paid vacations, personal events days, days off;

- Paid sick leave;

- Medical insurance;

- Referral program enjoy cooperation with your colleagues and get the bonus;

- Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

- Sport benefit;

- Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

- Company events, team buildings. 

Payments Partnerships Manager (PSP / EMI / Acquiring | Merchant Onboarding)

On behalf of our client, an international fintech company specializing in high-risk and complex merchant segments, we are hiring a Payments Partnerships Manager to own both payment provider relationships and merchant onboarding execution.

This is a hands-on, execution-focused role.

We are looking for someone who has worked inside a PSP, EMI, acquirer, or payment institution, and understands how onboarding decisions are actually made,  including underwriting expectations, risk appetite, and approval mechanics.

If you know how to get merchants approved (not just submitted), this role is for you.

What You’ll Own:

• End-to-end merchant onboarding with PSPs, EMIs, acquirers, and banks — from first submission to final approval
• Direct communication with underwriting, risk, and compliance teams on the provider side
• Building and managing PSP / EMI / banking relationships across multiple jurisdictions
• Structuring and optimizing KYB packages, merchant profiles, and onboarding documentation
• Matching merchants with the right providers based on risk appetite, vertical, and geography
• Increasing approval rates by pre-qualifying and positioning merchants correctly
• Identifying and onboarding new payment partners (PSPs / EMIs / acquirers)
• Handling complex and high-risk cases (crypto, iGaming, fintech, etc.)
• Maintaining structured pipeline tracking via CRM and internal tools

Who This Role Is For:

We are specifically targeting candidates who have:

• Hands-on experience inside a PSP, EMI, acquirer, or payment institution
• Direct involvement in merchant onboarding, underwriting, or account approval processes
• Clear understanding of how providers assess:
  • merchant risk
  • business models
  • transaction flows
• Experience working with:
  • acquiring setups, MIDs, payment flows
  • SEPA / SWIFT environments
• Ability to manage multiple onboarding cases simultaneously with strong attention to detail
• Confidence communicating with both:
  • merchants (clients)
  • internal teams on the provider side (risk / compliance / underwriting)

 Strong Advantage:

• Experience with high-risk verticals (crypto, iGaming, forex, nutra, etc.)
• Background in merchant underwriting / risk / onboarding teams
• Existing network of PSPs, EMIs, acquirers, or banking partners
• Familiarity with AML/KYC in a payments context (not pure compliance roles)
• Experience in payment consulting, merchant advisory, or onboarding operations

What You’ll Get:

• 100% remote setup
• Exposure to complex, cross-border payment ecosystems
• Direct work with international PSPs, EMIs, and banking partners
• Real ownership over onboarding strategy and partner relationships
• Clear path toward Head of Payments / Partnerships
• Competitive, performance-driven compensation

We are looking for a Head of Account Management to lead our Account Management function, driving long-term partner success and sustainable business growth. In this role, you will own the entire client lifecycle, optimize account management processes, strengthen strategic partnerships,  and shaping a team committed to delivering high-quality service to our partners.

Responsibilities:

• Build, develop, and scale the Account Management department;
• Hire, mentor, and manage the Account Management team, ensuring high performance and professional growth;
• Own relationships with key partners, including operators, aggregators, and platform providers;
• Develop and optimize client management processes to improve operational efficiency and service quality;
• Drive revenue growth through upselling, cross-selling, and long-term partnership development;
• Collaborate closely with Sales, Product, Integration, Support, and Finance teams to ensure seamless partner experience;
• Monitor client satisfaction, service quality, and team performance against KPIs;

• Contribute to improving the company's brand reputation and overall customer experience.

   

Requirements:

• Experience in Senior Account Management, Partnerships, or other client-facing roles within the iGaming industry;
• A track record of building and improving Account Management teams and processes;
• Deep understanding of the iGaming ecosystem, including operators, aggregators and  platforms;
• Strong commercial and negotiation skills;
• Data-driven mindset (Tableau, Power BI);
• Solid understanding of key iGaming metrics, including GGR, NGR, LTV, and retention;

• English proficiency at Upper-Intermediate (B2) level or higher.

   

We offer:

• Convenient work schedule (8/9/10/11 — 17/18/19/20);
• 21 working days of vacation;
• 10 working days of sick leave;
• Extra days off for birthday, wedding, etc and for public holidays;
• Payment for training;
• Financial and intangible gifts from the company;
• Free communication, the ability to influence processes and implement your ideas;

• Comfortable and easy management, no tyranny.

   

How We Hire:
We’re not here to make you jump through flaming hoops (unless that’s your hobby — in which case, we’ll cheer you on). Our goal is to see if we’re a good match for each other — and to make sure you enjoy the ride.
1. Pre-Screen Call — 30 min
A quick hello with one of our recruiters. We’ll talk about your background, your goals, and what you’re looking for. In return, we’ll tell you more about ABXplay, the role, the team, and answer any burning questions.
2. Hard Skills Interview — 45–60 min
You’ll meet your potential manager. We’ll dive into the real stuff — your future responsibilities, the challenges ahead, and the kind of work you’d actually be doing (no mystery here).
3. The Offer Stage
 

About Yanarchy

Yanarchy is an LA-based talent agency that partners with bold, ambitious creators to help them scale their impact. We're not just an agency - we're building an ecosystem of tools and monetization products rooted in real creator-economy expertise.

About the Role

We’re hiring a Senior Client Success Manager to own the day-to-day health of a portfolio of high-value Talents. You will identify risks early, understand what is causing them, and coordinate Traffic, Sales, and Operations to resolve them.

This role is responsible for turning Talent feedback, performance signals, and delivery issues into clear actions: gathering the right people, defining owners and deadlines, following up on execution, and escalating when needed. You will also identify recurring issues and improve the processes behind them.

Your focus is Talent retention, satisfaction, capacity, and consistent content delivery — not simply passing messages between Talent and internal teams.

What You'll Own

Talent Relationship Strategy & Retention

• Own the health and retention of an assigned portfolio of Talents, with clear accountability for churn and satisfaction outcomes.
• Design and run a proactive check-in cadence that surfaces workload, morale, and capacity issues before they become problems.
• Build recovery and re-engagement plans for at-risk Talent, and track execution to close.

• Identify and act on early disengagement signals, even when Talent says "all good." Use behavioral patterns, delivery consistency, communication quality, workload, and performance data to assess the real health of the relationship.

   

Cross-Functional Leadership

• Own the cross-functional resolution of Talent-impacting issues. When internal departments’ decisions create risk for Talent satisfaction, performance, capacity, or retention, identify the root cause and drive the resolution.
• Convene the appropriate team leads, collect the necessary context and feedback, define a clear action plan with owners and deadlines, and track execution through resolution.
• Represent the voice of Talent in internal strategy conversations, balancing growth targets against Talent wellbeing and capacity.

• Challenge assumptions and escalate when needed. You are expected to bring a clear recommendation and drive a decision when priorities conflict across departments.

   

Communication & Operational Excellence

• Own how Talent stays informed — company updates, experiments, policy changes, best practices — and set the standard for how that communication is structured and timed.
• Set and enforce SLAs for response times and issue resolution across your portfolio.

• Drive clean, structured documentation: meeting summaries, decisions, owners, and deadlines tracked in ClickUp.

   

Content Activation & Delivery

• Own the briefing process end-to-end: goal, angle, format, length, deadline, and quality bar, with zero ambiguity for Talent or internal teams.

• Track delivery against plan and unblock issues before they become missed deadlines.

   

Conflict Resolution & Decision-Making

• Identify misalignment early and bring data-backed solutions to the table, not just problems.
• Facilitate decisions across stakeholders and define fallback plans when things don't go as expected. When an issue is recurring, identify the process failure behind it and initiate improvements to prevent it from happening again.

What You Bring

• 4+ years in Client Success, Talent/Creator Management, or a senior Personal Assistance/Executive Support role, with direct ownership of relationship outcomes.
• Fluent, polished English (written and spoken) with a strong command of US business communication norms — you know how to set expectations and hold a hard conversation without damaging trust.
• A track record of independently managing complex escalations across multiple teams: diagnosing root causes, aligning stakeholders, driving decisions, and holding owners accountable for execution.
• Sharp prioritization and structured execution: deadline management, checklist/systems thinking, and clean written communication.

• Working fluency with ClickUp and Google Workspace; comfortable reading dashboards and drawing conclusions from basic analytics.

   

Nice to Have

• Prior experience specifically in Talent or Creator Management.
• Familiarity with digital media, traffic acquisition, or sales processes.
• Understanding of influencer operations and content production workflows.

What We Offer

• Fully remote role on a lean, ambitious team with minimal red tape.
• Competitive, performance-based compensation with real room for growth.
• Paid vacation, sick leave, and personal days off.
• Direct influence over how the Client Success function is built and scaled.
• A fast feedback loop and genuine ownership over your ideas.

TODA Pay is an international fintech company operating in the digital payments and financial infrastructure space across multiple jurisdictions. We support high-growth payment operations with multi-currency transactions, crypto payments, and complex corporate structures.

Requirements:
• 4+ years of experience in account management or partnerships in fintech / PSP / payments.
• Strong experience working with high-risk industries (gambling, betting, forex).
• Solid understanding of payment processing, APMs, card acquiring, and payment flows.
• Experience managing B2B clients and strategic accounts.
• Fluent English (written and spoken, Upper-Intermediate).
 

Key Responsibilities:
Account Management & Client Relations
• Manage and develop relationships with assigned B2B merchant accounts.
• Take ownership of strategic clients transferred from the Sales team.
• Build long-term partnerships and act as the main point of contact for merchants via written and verbal communication.

Merchant Growth & Payment Optimization
• Identify client needs and propose appropriate payment solutions from our product portfolio.
• Support merchant expansion by launching new payment methods and entering new GEOs.
• Develop growth strategies for key merchants and oversee performance plans.

Performance Monitoring
• Track payment metrics including volume, conversion rates.
• Analyze payment performance and identify opportunities for optimization.

Operational Coordination
• Coordinate merchant onboarding and payment solution launches.
• Work closely with other departments ( Tech, Support, Risk, Compliance, Finance, Legal).
• Handle complex client escalations and ensure timely resolution.

Commercial Development
• Prepare commercial proposals and participate in negotiations.
• Identify upsell and cross-sell opportunities within existing accounts.
• Contribute to merchant retention and revenue growth.

We offer:
• Opportunity to work in a fast-growing international fintech company
• Professional growth opportunities alongside with company
• 24 paid vacation days per year and 5 paid sick leave days per year
• 10 Public holidays days
• An opportunity to work full remote or hybrid flexibility
• Collaborative and friendly team
• Professional education budget after 6 months working in the company
• Birthday gift bonus for all our employees