Jobs Account Manager

Infingame is extending an invitation to accomplished professionals to become an integral part of our dynamic company as a Head of Account Management. We are on the lookout for motivated individuals ready to join our team. Your contribution will be instrumental in delivering our top-notch products and services, collaborating with some of the most professional minds in the industry, and driving your continued growth and development.

Infingame operates as a B2B aggregator for the iGaming sector and has amassed over 9 years of industry expertise. At Infingame, we are at the forefront of the dynamic iGaming industry, driven by a passion for innovation and excellence. With a robust portfolio of games from the best game providers, including the fastest spin time across other aggregators, Infingame offers an unparalleled gaming experience that sets us apart.

Requirements:

• Experience in similar positions (Account Manager) 3 years+.
• Advanced or Fluent English.
• Good knowledge and clear understanding of gambling industry.
• Experience in working with budgets, marginality, contracts, and invoices.
• Strong social skills and a natural talent for connecting with people, experience in business and contract negotiations.
• Team management skills and ability to lead.
• Ability to meet goals.
• Excellent interpersonal, organizational, and problem-solving skills.

• Ability to go on business trips.

   

Your future responsibilities:

• Own and drive the Account Management strategy in line with company goals and revenue targets.
• Maintain a strong understanding of the product ecosystem, operator markets, and commercial models.
• Lead and develop the Account team, defining clear responsibilities, KPIs, and performance expectations.
• Oversee daily account operations, priorities, and client satisfaction across key operators.
• Build and maintain strategic relationships with operators and support commercial negotiations when required.
• Develop a structured upsell strategy for the Account team, create upsell plans per account, and ensure consistent execution and monitoring.
• Track account performance, revenue growth, and upsell progress, identifying optimisation and growth opportunities.
• Ensure strong cross-functional collaboration with Partnerships, Legal, Finance, Technical, and Product teams.
• Own and optimise account-related processes, documentation, and internal tracking tools.

• Provide regular performance reporting and insights to top management.

   

What sets us apart:

• Insurance for Ukraine and abroad: We care about the well-being of our team members and offer comprehensive insurance coverage for both domestic and international needs.
• Travel: Occasional business trips may be required to attend industry conferences and meet with clients in person.
• Corporate English Classes: We believe in enhancing your communication skills. Take advantage of our corporate English classes to further develop your language proficiency.
• Slovakian Classes: If you’re in Bratislava or interested in learning the local language, we offer Slovakian classes to help you integrate and feel at home.
• Corporate Psychologist: Your mental well-being is important to us. Our corporate psychologist is available to provide support and guidance whenever you need it.
• Flexible schedule: You will have the opportunity to choose where you want to work — at one of our comfortable offices or home. We ensure comprehensive company-paid 21 paid days off during the year; unlimited sick leaves and you can request an unpaid leave of absence.

• We are committed to fostering the professional growth of our team members. As part of our dedication to your development, we offer a tailored growth plan for each employee. This plan is meticulously crafted, taking into account your unique strengths, areas for development, and aspirations for career excellence, all in alignment with our company’s objectives.
   

  At Infingame, we are not just shaping the iGaming industry; we’re elevating it to new heights.
  Join us in this exhilarating journey where creativity, technology, and entertainment converge.

VIP Manager (iGaming)
 

Responsibilities

— Manage a portfolio of VIP clients following established scripts and guidelines.
— Maintain daily/weekly touchpoints (messengers / calls / email), based on individual client needs.
— Provide basic personalized offers using a bonus matrix (cashback / free spins / free bets / bonuses).
— Control bonus issuance and ensure compliance with terms & conditions.
— Collect and analyze client feedback.
— Handle escalations (payments / verification / risk / support).
— Prepare basic reports as required.
 

Requirements
— 1.5–2+ years of experience in iGaming / online casino.
— Proven experience handling client objections.
— Strong understanding of VIP customer service and communication.
— High level of responsibility and attention to detail.
— стрессоустойчивость, гибкость и адаптивность.
— Excellent communication skills.
— Ability to multitask and work in a fast-paced environment.
— Team player mindset.
— Results-driven with understanding of key KPIs.
 

Languages
— English: B2+
— Uzbek: C1
 

Nice to Have
— Experience working with iGaming B2B CRM systems.
 

Working Conditions
— Remote work.
— Flexible start of the working day.

About the Role

We are looking for a data and detailed oriented Senior CRM/Retention Manager with strong ownership and independent mindset to join our growing iGaming team.

In this role, you will be responsible for ownership of end to end CRM/Retention strategy for one of our brands. Including creating/reviewing/adjusting Retention/CRM strategy, bonus policy, promo planning, managing of end to end prod launch of automated, ah-hoc and A/B test campaigns aimed at increasing engagement, retention, reactivation metrics. Works with numerous CRM/Retention tools: classic bonus system and gamification tool and taking part in developing these functionalities.

Conduct data analysing of customer base and campaigns to meet business KPIs (LTV, Bonus rate, Retention Rate, ROMi etc)

You’ll work closely with the internal CRM operational team, product, marketing, analytical, VIP  teams.

Position considering to work with Softswiss ecosystem + Customer.io tool

Key Responsibilities

• Own and drive the end-to-end CRM & Retention strategy for the brand, aligned with business KPIs (LTV, NGR, Retention Rate, Bonus Cost, ROMI)
• Define and continuously optimize player lifecycle strategies (onboarding, activation, retention, reactivation
• Develop and maintain segmentation frameworks.
• Plan and execute CRM calendar (weekly / monthly / event-based: sport, seasonal, local markets)
• Manage setup process of planned and other campaigns along with Operational CRM unit (setup part should be covered by Operational team mainly close to 70%).
• Launch and manage multi-channel campaigns (email, push, in-app, SMS) along with the monitor of delivery and effectiveness.
• Own communication effectiveness of automated journeys, ad-hoc campaigns, triggered campaigns.
• Design and optimize bonus policy and promotional mechanics along with controlling bonus cost efficiency and improving bonus ROI and player value.
• Build and scale automated lifecycle journeys with continuous improvement of personalization and real-time triggers
• Analyze player behavior, cohorts, and campaign performance to identify growth opportunities
• Monitor and optimize core metrics for brand: LTV/ARPU, Retention/Reactivation Rates, Bonus Rate.
• Define and execute structured A/B testing relevant for brand and business needs.
• In collaboration with the Product team define and improve CRM-related features/bonus/ engagement capabilities.
• Close cooperation with Product, Analytical, Marketing, VIP, Operational teams for executing targets and plans.
• Key Requirements
• 3+ years of experience in CRM / Retention / Lifecycle Marketing in iGaming, sport betting.
• Proven track record of owning CRM strategy and delivering measurable impact on LTV, Retention, and NGR
• Strong understanding of player lifecycle, behavioral segmentation, and retention mechanics
• Advanced analytical mindset with ability to translate data into actionable CRM decisions
• Experience working with key metrics: LTV/ARPU, Retention/Reactivation Rates, Bonus Rate and communication metrics - Delivery, Open, Click, Conversion rates
• Experience with cohort analysis, funnel analysis, and performance reporting
• Deep understanding of bonus systems and promotional mechanics (preferably in Softswiss ecosystem)
• Ability to balance conversion vs bonus cost efficiency
• Experience working with iGaming platforms such as SOFTSWISS and with CRM platforms such as Customer.io
• Understanding of event-based architecture, triggers, and automation logic
• Experience managing multi-channel communication (email, push, in-app, SMS)
• Data-driven approach to continuous optimization of campaigns and journeys
• Proven experience in A/B testing and experimentation frameworks
• Experience building and scaling automated lifecycle journeys
• Strong sense of ownership and accountability for results
• Ability to work independently in a fast-paced, performance-driven environment
• Structured, detail-oriented, and result-focused approach
• Proactive mindset with ability to identify growth opportunities and act on them

We are looking for a proactive Junior Account Manager to join our team. You will be responsible for expanding our partner network, fostering long-term client relationships, and ensuring high-quality delivery of our analytical services.

The Role:

• Serve as the primary point of contact for B2B clients across the UK, US, and EU.
• Translate client hiring needs and project requirements into actionable requests for our recruitment and delivery teams.
• Identify opportunities to scale client teams (Upsell/Cross-sell) and increase overall billable volume.
• Build long-term trust through regular sync-ups, health checks, and performance reporting.
• Oversee the full lifecycle - from onboarding and contract management to invoicing and monthly reporting.

Requirements:

• Excellent written and verbal English communication is a must.
• Ability to negotiate, influence, and handle feedback professionally.
• Capacity to structure information and maintain attention to detail.
• Fast learner

Company overview:
 

Graphio.ai is a metadata-driven engine that helps ensure company-wide execution stays on track. Using a Context-Change Graph, our AI learns your company’s unique “blueprint for success” and monitors real-time execution across teams, AI agents, and workflow automation tools.

Our goal is simple - to make sure teams consistently operate according to the best possible scenario, aligned with SOPs, playbooks, compliance, and regulatory requirements.

Zero integrations. Zero workflow disruption. Privacy by design - we don’t analyze content, only metadata. Launch in under 48 hours.

SOC 2 Type 2, HIPAA compliant, and ISO 27001 (pending).

We’ve built and scaled before: the team behind Graphio.ai previously built upSWOT, a B2B platform adopted by hundreds of financial institutions, which was later acquired by Uptiq.  We’re applying those lessons in execution, delivery, and scale to Graphio.ai.

Supported by senior leaders from Experian, Mastercard, Lattice, BambooHR, Altrata, SAP, JackHenry, FIS, Pfizer, Workday, Customertimes, and more (graphio.ai/investors).

Position Overview:
 

We are looking for a Business Operations & Compliance Specialist to own and coordinate several critical operational workflows across partnerships, security/compliance, and talent sourcing.

This is a hands-on role for someone who is highly organized, detail-oriented, and comfortable managing multiple parallel processes without losing speed or accuracy. You will work directly with the Head of Operations, external partners, auditors, and internal cross-functional stakeholders to keep key business initiatives moving.

Your core areas of ownership will include:

- partnership and marketplace application processes,

- security and compliance operations,

- sourcing support across LinkedIn, Djinni, DOU, and other platforms.

You will report directly and work day-to-day with the Head of Operations, owning execution across these workflows with a strong focus on follow-through, written communication, and process discipline.

Key Responsibilities:
 

Partnership operations responsibilities:

• Own partnership onboarding and submission workflows from start to finish: questionnaires, applications, forms, supporting materials, follow-ups, and status tracking.
• Coordinate partnership-related processes with external platforms, ecosystems, and marketplaces, for example Salesforce AppExchange, SAP, and similar partner programs.
• Prepare, review, and submit required documentation and keep internal stakeholders aligned on deadlines, requirements, and next steps.
• Track multiple partnership processes in parallel and maintain clear written updates on progress, blockers, and follow-ups.
• Help structure repeatable internal workflows for partnership submissions and external ecosystem applications.

Security and compliance responsibilities:

• Own day-to-day coordination of security and compliance operations, including Drata maintenance, evidence follow-up, policy updates, and readiness tracking.
• Review auditor comments, findings, and requests, and coordinate responses with internal stakeholders across operations, engineering, and leadership.
• Support ongoing work related to SOC 2, ISO 27001, HIPAA, and similar frameworks, ensuring deadlines and deliverables stay on track.
• Maintain documentation hygiene across policies, controls, supporting evidence, and related compliance materials.
• Communicate clearly with auditors and internal team members on open items, status changes, and required actions.
• Help drive internal accountability on security and compliance follow-through, especially where multiple teams are involved.

Talent sourcing support responsibilities:

• Support hiring workflows by sourcing relevant candidates through LinkedIn, Djinni, DOU, and other platforms.
• Build targeted candidate lists based on role requirements, screening logic, geography, seniority, and relevant domain background.
• Conduct structured profile screening and shortlisting, highlighting why a candidate may or may not fit the role.
• Maintain organized sourcing pipelines, notes, and outreach support materials when needed.
• Work closely with leadership on research-heavy hiring tasks for priority roles.

Preferred Qualifications:

• 1+ years of experience in operations, compliance coordination, partnership operations, business support, recruiting research, or similar cross-functional roles.
• Strong ability to manage structured processes with many moving parts: deadlines, forms, documents, owners, follow-ups, and external dependencies.
• Experience working with documentation-heavy workflows, including questionnaires, applications, internal records, audit materials, or policy-related documents.
• Comfort working with security/compliance topics at an operational level, for example Drata, audit preparation, policy maintenance, evidence collection, and auditor communication.
• Strong written English, with the ability to produce clear, precise, professional communication in a remote-first environment.
• Evidence of being proactive and self-directed: you move work forward without needing constant instruction.
• High attention to detail and strong follow-through: you notice gaps, track loose ends, and close loops reliably.
• Comfort switching between external-facing work, internal coordination, documentation tasks, and sourcing workflows.

Nice to have:

• Experience supporting SOC 2, ISO 27001, HIPAA, or similar compliance and audit processes.
• Experience with partnership ecosystems, marketplace submissions, or vendor/partner onboarding workflows.
• Experience using Drata or similar compliance tooling.
• Experience with sourcing on LinkedIn, Djinni, DOU, or other talent platforms.
• Background in B2B SaaS, workflow software, enterprise software, or fast-moving startup environments.
• Experience working with US-based teams or stakeholders.

What we offer:

• A high-ownership role with broad exposure across partnerships, compliance, hiring support, and company operations.
• Direct collaboration with the CEO and the Head of Operations on high-priority business workflows.
• A chance to work on real company-building processes, not narrow back-office execution.
• A low-bureaucracy startup environment where speed, initiative, and strong judgment matter.
• A product with clear business value, strong market relevance, and real enterprise traction potential.
• Room to grow into a broader business operations, compliance, or strategic operations path as the company scales.

Company Operating Requirements:

At Graphio.ai we run a high-ownership, mission-driven team with clear operating rules. Please read these carefully before applying:

• LinkedIn profile is required (company policy). Employees are required to keep a current LinkedIn profile that shows their Graphio.ai position and is linked to the official Graphio.ai company page (company logo visible on the profile). Profile standards are provided during onboarding.
• Synchronized team vacations. The team takes coordinated time off four times per year to keep planning aligned and reduce context switching. Dates are announced in advance.
• Startup constraints. Vacation timing may be restricted during critical company periods. We plan time off as a team and communicate constraints early.
• US Eastern Time (ET) collaboration. This role requires regular overlap with US East Coast (ET) working hours. You must be comfortable running meetings, follow-ups, and execution in that time zone.
• Zero slow offboarding. We run lean and fast. When the fit isn’t there, we act quickly: employment may be ended within a day and access is removed immediately.

Application requirement: short intro video (required):

Please include a short self-introduction video (2–5 minutes). You can add the link directly to your resume or submit it through the hiring platform in any available way (YouTube, Loom, Google Drive, or similar).

• No need for a polished production, a simple smartphone recording is perfectly fine.
• This does not replace live conversations, it only helps us speed up the first screening and understand your communication style and motivation.
• In the video, please cover:
  • Who you are and 2–3 measurable outcomes you delivered in recent roles
  • Why you are applying for this role at Graphio.ai
  • Why you are leaving or have left your previous role
  • Your view on how a high-ownership startup team should operate (pace, ownership, communication, and work-life balance expectations)
• Applications without the video may not be reviewed.

Final note:
 

Graphio.ai is not a 9-to-5 corporate environment. We move fast, operate with high ownership, and expect proactive execution without micromanagement. Graphio.ai is a strong fit for people who actively seek challenges for personal growth - especially those who want to build their own company one day and see this as a place to learn how high-performing startups execute.

Because we work with US-based stakeholders, you should be comfortable aligning part of your schedule with US Eastern Time (ET).

VIP Manager (iGaming)
 

Responsibilities
— Manage a portfolio of VIP clients following established scripts and guidelines.
— Maintain daily/weekly touchpoints (messengers / calls / email), based on individual client needs.
— Provide basic personalized offers using a bonus matrix (cashback / free spins / free bets / bonuses).
— Control bonus issuance and ensure compliance with terms & conditions.
— Collect and analyze client feedback.
— Handle escalations (payments / verification / risk / support).
— Prepare basic reports as required.
 

Requirements
— 1.5–2+ years of experience in iGaming / online casino.
— Proven experience handling client objections.
— Strong understanding of VIP customer service and communication.
— High level of responsibility and attention to detail.
— стрессоустойчивость, гибкость и адаптивность.
— Excellent communication skills.
— Ability to multitask and work in a fast-paced environment.
— Team player mindset.
— Results-driven with understanding of key KPIs.
 

Languages
— English: B2+
 

Nice to Have
— Experience working with iGaming B2B CRM systems.
 

Working Conditions
— Remote work.
— Flexible start of the working day.

UnderDefense is a cybersecurity platform helping companies prevent breaches and automate security operations.

We’re looking for someone who doesn’t just “support clients” — but owns relationships, drives retention, and grows accounts.

     What you’ll do:

• Manage clients after deal closure (onboarding → growth → retention)
• Build strong relationships and understand client business goals
• Identify and drive upsell / cross-sell opportunities
• Proactively manage churn risks
• Run регуляр meetings, QBRs, and account reviews
• Work closely with sales, marketing, and delivery teams

     What we expect:

• Experience in Customer Success / Account Management (B2B, IT/SaaS)
• Strong understanding of customer lifecycle, retention, and expansion
• Ability to own accounts and drive outcomes (not just support)
• Confident communication in English

➕ Nice to have:

• Cybersecurity / MSP / SaaS background
• Experience working with mid-market or enterprise clients

💥 What you get:

• Strong product and sales team
• Base salary + bonuses for upsell & retention
• Remote + flexible schedule
• Work with US & EU clients
• Real impact on clients and product

Our client, a high-tech defense company at the forefront of innovation, is looking for a Account Specialist. 

This role is a unique opportunity to join a team working on projects of strategic importance for the country’s defense. Account Specialist will be responsible for nurturing strong client partnerships and delivering proactive support to meet their needs. Your role includes managing daily account activities, resolving inquiries, and coordinating cross‑functional teams to ensure exceptional service. You’ll help optimize account performance and contribute to long‑term customer success. 

Responsibilities: 

• Manage and develop relationships with clients; 
• Handle incoming client requests and provide timely support; 
• Assist in processing orders, quotes, invoices, and related documentation; 
• Coordinate with internal teams (sales, logistics, technical support); 
• Monitor client satisfaction and proactively resolve issues; 
• Maintain accurate records in CRM systems; 
• Prepare reports on client activity and performance. 

Skills Requirements: 

• 2+ years of experience in account management, sales support, or customer success; 
• Understanding of B2B sales processes; 
• Strong communication and interpersonal skills; 
• Ability to manage multiple tasks and prioritize effectively; 
• Attention to detail and problem-solving mindset; 
• Experience working with CRM systems;  
• Self-motivated with a proactive attitude.  

The Company Offers: 

• Official employment with a competitive salary and clear, transparent cooperation terms;  
• Paid vacation (24 calendar days per year) and paid sick leave;  
• Support for your professional development — the company is actively growing, and you will have the opportunity to grow with it;  
• Military reservation;  
• A team of like-minded professionals working toward a common goal. 

We are a digital agency specializing in SEO and performance advertising (Google Ads). We work with small and medium-sized businesses in Ukraine, the US, Canada, the UK, and Europe.

Our goal is not just to “manage projects”, but to scale our clients’ businesses through a systematic and results-driven digital approach.

We are currently looking for a Customer Success Manager who can not only communicate effectively with clients but also think strategically, manage the financial performance of projects, and grow a portfolio of accounts.

Your responsibilities:

• managing a portfolio of clients with a strong focus on results;
• taking ownership of client retention;
• leading strategic meetings with clients;
• monitoring project performance and ensuring clients’ KPIs are achieved;
• identifying opportunities to grow and expand client partnerships;
• handling risks and resolving complex situations;
• prioritizing tasks and coordinating SEO and PPC teams;
• ensuring high-quality reporting and transparent analytics for clients.
   

Required experience:

• 1+ years of experience managing clients or projects in digital marketing;
• experience conducting online presentations and strategic calls;
• experience managing multiple clients simultaneously;
• experience working with US/EU clients (will be a plus);
• experience in upselling and expanding client contracts (will be a plus).

Hard skills:

• understanding of SEO and performance marketing;
• understanding of Google Ads account structure;
• strong proficiency in Google Sheets / Excel;
• experience working with CRM systems;
• strong time management skills;
• English — B2+.

Soft skills:

• strategic thinking;
• ability to handle objections;
• strong negotiation skills;
• structured approach and process management;
• high level of personal responsibility;
• ability to work in a fast-paced environment with deadlines and changing priorities.

What we offer:

• remote work format;
• stable income and transparent motivation system;
• opportunity to influence strategic decisions;
• work with international clients;
• a team that focuses on results rather than formalities;
• work environment without micromanagement;
• investment in your professional development and knowledge sharing;
• a vibrant and supportive company culture.

What matters to us

We are not looking for a task coordinator, but for a true partner for our clients — someone who thinks in terms of ROI, growth, and long-term relationships.

If you want to impact business outcomes rather than just “manage chats”, we would love to get to know you.

Send us your resume, and let’s talk!

Senior Account Manager

Fintech / Payments / High-Risk

About the Role

We are looking for an experienced and commercially strong Senior Account Manager to join our team and take ownership of strategic merchant relationships within the fintech / payments space.

This role is focused on managing and growing existing B2B merchant accounts, supporting merchant performance, expanding payment solutions, and acting as a key partner for clients across operational, commercial, and strategic matters.

The ideal candidate has a strong background in account management within PSP / acquiring / payment environments, understands the logic of high-risk industries, and is comfortable working in a fast-paced, cross-functional international environment.

⸻

Key Responsibilities

Account Management & Client Relations

• Manage and develop relationships with assigned B2B merchant accounts

• Take ownership of strategic merchants transferred from the Sales team

• Build long-term partnerships and act as the main point of contact for merchants

• Maintain regular communication with clients through written and verbal channels

• Ensure a high level of client satisfaction, trust, and partnership quality

Merchant Growth & Payment Optimization

• Identify merchant needs and offer relevant solutions from the company’s payment product portfolio

• Support merchant growth by launching new payment methods, improving setups, and expanding into new GEOs

• Develop and drive growth plans for key merchant accounts

• Proactively identify areas for commercial and operational improvement

Performance Monitoring

• Monitor key payment performance metrics, including:

• transaction volume

• conversion rates

• payment performance indicators

• Analyze merchant performance and identify opportunities for optimization

• Work with internal teams to improve account efficiency and payment results

Operational Coordination

• Coordinate merchant onboarding and payment solution launches

• Ensure smooth cross-functional cooperation with:

• Tech

• Support

• Risk

• Compliance

• Finance

• Legal

• Handle complex client escalations and ensure timely resolution

• Maintain strong operational control over merchant-related processes

Commercial Development

• Prepare commercial proposals and support negotiations with existing merchants

• Identify upsell and cross-sell opportunities within existing accounts

• Contribute to merchant retention and long-term revenue growth

• Support the company’s commercial strategy through strong account ownership

⸻

Requirements

We are looking for someone who has:

• 4+ years of experience in Account Management / Partnerships / Merchant Success

within fintech / PSP / acquiring / payments

• Strong hands-on experience working with high-risk industries, such as:

• gambling

• betting

• forex

• Solid understanding of:

• payment processing

• APMs

• card acquiring

• payment flows

• Proven experience managing B2B clients and strategic merchant accounts

• Strong commercial mindset and client-facing communication skills

• Ability to manage multiple stakeholders and internal teams simultaneously

• High level of ownership, accountability, and business maturity

• Fluent English (written and spoken, Upper-Intermediate+ / Advanced)

⸻

Will Be a Strong Advantage

• Experience in international payment environments

• Experience working with multi-GEO merchants

• Strong understanding of payment optimization and merchant performance drivers

• Experience in fast-paced, scaling fintech or startup environments

⸻

What We Expect in This Role

The successful candidate will be someone who:

• builds strong and trusted merchant relationships

• understands both commercial and operational aspects of client success

• can work independently and drive accounts forward

• proactively solves issues rather than only reacting to them

• understands the realities of high-risk payments

• is able to combine client partnership, commercial thinking, and execution.

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.
 

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

About the Role

We’re looking for an Account Manager to be the main point of contact for our clients, ensuring they get maximum value from Solidgate’s payments solutions. This role blends account management with business consulting: you’ll advise clients, identify growth opportunities, and support their strategic objectives.

Why This Role Matters

You’ll help some of the world’s most promising internet companies navigate payments, optimize performance, and unlock growth. Your work directly impacts client success, Solidgate’s growth, and the evolution of payments in the Fintech sector.

What You’ll Be Doing

• Be the partner, not the vendor. Build and nurture strong, long-term relationships with existing clients, becoming their go-to person in payments.
• Drive growth. Unlock upsell and cross-sell opportunities, helping clients increase revenue while expanding Solidgate’s footprint.
• Deliver value. Understand client needs and provide the right product solutions — from tailored demos to strategic recommendations.
• Spot opportunities. Research markets, analyze industries, and surface new business growth paths for clients.
• Collaborate across Solidgate. Work hand-in-hand with Sales, Marketing, and Product teams to ensure clients get the best experience possible.
• Keep the pulse. Track and report client performance metrics, providing insights that guide decisions both internally and externally.

What We’re Looking For

• 2+ years of commercial experience in account management, business development, or sales in B2B products.
• Fluent English (Upper-Intermediate+) — you’ll be talking to global decision-makers daily.
• Proven sales mindset — able to identify expansion opportunities, drive upsells, and maximize account value.
• Strong communicator with excellent problem-solving and analytical skills.
• Organized, proactive, and capable of thriving in a fast-paced environment.
• Confident in Excel & PowerPoint for reporting and storytelling.

Why Solidgate?

• High-impact role: You’re not inheriting a perfect system — you’re building one. Your work will define how we scale.
• Great product: We’ve built a fintech powerhouse that can be quickly scaled. Furthermore, Solidgate’s potential isn’t just an orchestration player — it’s the financial infrastructure for modern Internet businesses with a wide range of products and services, including subscriptions, chargeback management, indirect tax management, and more. And yes, we also hold our own financial licenses in our key regions of operations and have direct memberships with the Schemes.
• Massive growth opportunity: Solidgate is scaling rapidly — this role will be a career-defining move.
• You’ll work with top tech companies: Our clients are fast-growing SaaS, digital goods, and B2C businesses. You’ll be talking to decision-makers at some of the most successful internet companies in the world.
• A-player team: Work alongside top fintech professionals with a proven track record and results.

Tomorrow’s fintech needs your mindset. Come build it with us.

🫂 Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.

About BotsCrew

BotsCrew partners with leading global brands to drive AI-powered digital transformation. From advisory and strategy to building custom AI products, we help businesses unlock new value and stay ahead in a fast-changing market. Our solutions power automation, data-driven decision-making, and entirely new digital experiences.

Role Overview

We’re looking for an Account Strategist  to help enterprise and mid-market clients in the US and beyond identify, design, and implement impactful AI solutions. This is a client-facing role at the intersection of account management, product ownership, business analysis, and AI solution design, working closely with founders, product, and delivery teams. 

You’ll lead discovery conversations, translate business challenges into prioritized initiatives, and guide accounts through planning, delivery, and long-term growth, with a strong focus on building durable client partnerships. 

What You’ll Do

• Consult with Clients & Prospects
   
  • Lead discovery calls to understand business needs, goals, and challenges.
  • Identify and prioritize high-impact AI use cases for digital transformation.
  • Translate technical possibilities into clear business value for decision-makers.
     
• Design AI Solutions
   
  • Collaborate with founders, engineers, and product managers to scope solutions.
  • Develop proposals, presentations, and ROI-focused recommendations.
  • Tailor solutions for specific industries and client contexts.
     
• Own Account Growth
   
  • Own assigned accounts post-sale, ensuring continuity from discovery through delivery and growth.
  • Identify expansion opportunities through delivered value and evolving client needs.
  • Plan future phases, budgets, and next initiatives together with clients.

  • Act as the primary point of accountability for client relationships.

     

• Collaborate Across Teams
   
  • Partner with delivery teams to ensure smooth project kick-offs ongoing alignment, and successful outcomes.

  • Capture client feedback to inform solution improvements and new offerings.

     

What We’re Looking For

• Experience:
  • 3+ years in account management, business analysis, product ownership, solution consulting, or consultative roles within technology, SaaS, or digital transformation environments

  • Proven track record of owning client relationships across multiple phases of engagement (discovery, delivery, iteration, and growth).

     

• Skills:
   
  • Fluent English is a must, with strong communication and presentation abilities.
  • Deep curiosity about AI and emerging technologies.
  • Strong business acumen with the ability to connect technical solutions to ROI.

  • Strong business and product thinking, with the ability to connect client goals to solution scope, priorities, and measurable outcomes.

     

• Mindset:

   

  • Relationship-driven with a long-term partnership approach.
  • Self-motivated and comfortable owning both strategy and execution.
  • Collaborative, adaptable, and eager to learn.
     

Why Join Us

• Work directly with founders on transformative AI projects for leading US brands.
• Influence the direction of AI solutions that are shaping the market.
• Be part of a team that blends innovation, speed, and measurable business impact.
• Flexible working hours and a hybrid/remote-friendly setup
• 20 working days of paid vacation plus 5 days of paid sickness
   

How to Apply

Please send your CV and a 60-second video in English introducing yourself and explaining why you would like to join this role.

If you are a current student or alumnus of the Faculty of Applied Sciences at the Ukrainian Catholic University (UCU) or UCU Business School, you can fast-track your application by starting your video with “UCU”.

Havas Digital is part of the global Havas Group network and Havas Village Ukraine. We work at the intersection of creativity, digital, and media to deliver impactful campaigns for both global and local brands.
We are currently seeking an experienced Account Media Manager to join our advertising agency. In this role, you will be responsible for developing and executing media strategies for assigned clients, ensuring the successful delivery of advertising campaigns across various channels (primarily digital).
You will collaborate closely with our creative and media teams to ensure consistent messaging across all channels, while also managing budgets and timelines to deliver campaigns on time and within scope.

Key Responsibilities:

• Develop and manage media plans aligned with clients’ business objectives and target audiences
• Collaborate with creative teams to ensure consistent messaging across all media channels
• Monitor and analyze campaign performance, providing regular reports and insights to clients
• Optimize campaigns to improve performance and achieve KPIs
• Manage day-to-day communication with clients, ensuring transparency and addressing any issues
• Identify new media opportunities and stay up to date with industry trends

Requirements:

• Higher education degree
• Upper-Intermediate or higher level of English (both written and spoken)
• 2+ years of experience in media planning and buying within an advertising agency or a related field
• Strong negotiation skills with the ability to maximize ROI
• Solid analytical skills and ability to translate data into actionable insights
• Proven ability to build and maintain strong client relationships
• Experience managing budgets and timelines effectively
• Excellent communication skills in English (both verbal and written)

Work Format:

• Hybrid, based in Kyiv
• Attendance at key events and in-person meetings in Kyiv is required

What We Offer:
• The opportunity to work with leading brands on exciting and innovative projects
• Real opportunities for professional growth within an ambitious and supportive team
• Partial compensation for external learning, plus access to an internal knowledge-sharing platform
• Flexibility to work remotely or from our comfortable office in Vozdvyzhenka (with stable internet and electricity).

Join our team and grow with us !

AS Talent Agency — інноваційна маркетингова агенція повного циклу, що спеціалізується на динамічно розвиваючих ринкових вертикалях. Наше портфоліо містить численні успішні кейси просування провідних блогерів і інфлюенсерів з усього світу.
 

Наразі ми шукаємо талановитого та досвідченого Client Manager’a по роботі з VIP клієнтами, який вміє знайти підхід до кожного клієнта (стати для нього найкращим другом у певних ситуаціях) і прагне рости та розвиватися.
 

Ваша зона відповідальності:

Супроводжувати клієнтів на всіх етапах їх співпраці з нами;
Забезпечувати ефективну комунікацію між клієнтами та командою;
Консультувати клієнтів щодо нових проєктів компанії та допомагати обрати найкращі варіанти задля забезпечення високих результатів;
Аналізувати поточну ситуацію по кожному клієнту та діяти на випередження ризиків.
Безпосередня відповідальність за LTV клієнта в компанії.

Наші очікування від кандидата:

Аналітичне мислення та здатність до розв’язання проблем;
Відмінні комунікативні навички;
Високий рівень емоційного інтелекту та стресостійкості;
Здатність працювати проактивно і самостійно;
Бути орієнтованим на результат;
Рівень англійської мови — В2 або вище мастхев.

Чому варто обрати нас:

Нетривіальні та різноманітні завдання, які дозволять вам розкрити весь свій потенціал;
Мінімум бюрократії та можливість активно впливати на стратегічні рішення компанії;
Робота з AS Talent Agency має глобальний характер, що відкриває можливості для міжнародної співпраці та розвитку бізнесу на різних ринках. Індустрія знайомств швидко реагує на зміни в суспільстві, від культурних трендів до технологічних інновацій, що робить роботу в нашій компанії динамічною та захоплюючою.

Знайомство з нами: Скринінг інтерв’ю з рекрутером — Hard skills інтерв’ю — Job Offer!

Приєднуйтеся до нас і ставайте частиною команди, яка змінює правила гри на ринку!

TENTENS Tech є партнерською IT-компанією SKELAR — українського венчур-білдера, який будує міжнародні tech-бізнеси.

Ми розробляємо social discovery-платформи для понад 20 мільйонів користувачів у всьому світі.

Команда TENTENS Tech сьогодні — це 250+ людей, де кожен діє як CEO у своїй ролі та впливає на спільний результат. Працюємо в стилі 10/10ths: тримаємо курс на ціль, ставимо правильні питання на шляху і не зупиняємось на «добре» — тільки максимум і ще трохи далі. Якщо впізнаєш себе в цьому описі та готовий набирати швидкість із нами — давай знайомитися!

Зараз ми в пошуку Regional Operations Manager регіону Asia, щоб разом піднімати планку результату.

Виклики, які чекають на цій ролі: Азія — регіон, що поєднує в собі різні країни та культури. Зараз регіон перебуває у фазі активної диверсифікації, що зумовлює постійне ускладнення задач при збереженні найвищих стандартів якості. Роль поєднує в собі напрями Business Development та Operations: вона вимагає здатності синхронізувати стратегічне бачення бізнесу з бездоганним налаштуванням операційних процесів для досягнення стійких показників. Regional Operations Manager-у важливо вміти ретельно аналізувати дані, виявляти точки покращення для дотримання високих стандартів платформи в умовах швидкого зростання.

На що ти будеш впливати:

Операційна ефективність регіону Азія

• забезпечення якісного ведення регулярних операційних процесів регіону
• оптимізація робочих спейсів та флоу команди
• менеджмент віддаленої команди спеціалістів
• аналіз ботлнеків та їх усунення

• пропозиція вдосконалення процесів роботи регіону

   

Успішність процесів Business Development

• оптимізація процесу онбордингу, трекінг перформенсу нових лідів на регіоні

• розробка KPI плану та впровадження системи розвитку для нових лідів

   

Вдосконалення процесів комунікації

• підготовка навчальних мануалів
• ведення регіонального каналу з новинами

• трекінг ефективності комунікації команди

   

Що для нас важливо:

Must-have:

Efficient Communication

• Англійська мова B2+ (щоденна комунікація з стейкхолдерами поза межами Китаю)

Remote Team & Region Management

• менеджмент команди віддалено
• створення системи KPI для спеціалістів локального офісу
• побудова стратегії розвитку регіону у взаємодії з бізнес потребами

Operational Excellence

• вільне керування структурами даних
• моніторинг статусів виконання
• забезпечення суворого дотримання дедлайнів

Business Development Mindset

• cтратегічний підхід до завдань
• гнучкість у прийнятті рішень
• швидка адаптація до зміних бізнес-пріоритетів

Critical Thinking & Result-Orientation

• прийняття рішень на основі фактів (data-driven)
• ефективна пріоритизація та фокус на досягненні ключових показників бізнесу

Risk & Dependency Management

• проактивна ідентифікація ризиків
• контроль взаємозалежних процесів та вчасна ескалація проблемних питань

Ownership & Proactivity

• високий рівень автономності
• ініціативність у розробці рішень та вдосконаленні процесів без потреби у мікроменеджменті
   

Буде перевагою:

Nice-to-have:

1. Китайська або Вʼєтнамська B1-B2
2. Базові навички SQL, Tableau
    

Робота поруч з нами передбачає:
— Внутрішні клуби за професійними напрямками: маркетинг, розробка, фінанси, рекрутинг;
— Тренінги, курси, відвідування конференцій;
— Просторі та сучасні офіси у Києві та Варшаві із повноцінним харчуванням;
— Медичне страхування та корпоративний лікар.

Давай разом будувати the next big everything — там, де «добре» не фініш, а старт!