Key Account Manager (KAM)

We are looking for a Key Account Manager to manage and grow relationships with strategic merchants and partners.

Key Responsibilities:

• Serve as the primary point of contact for key merchants.
• Maintain long-term relationships with clients and partners.
• Support onboarding and operational activities.
• Drive merchant retention and satisfaction.
• Identify upsell and cross-sell opportunities.
• Coordinate internally with Risk, Compliance, Operations, and Technical teams.
• Resolve client issues and ensure high-quality service delivery.
• Monitor account performance and identify growth opportunities.

Requirements:

• 2+ years of experience in Account Management, Customer Success, Merchant Success, or Client Relationship Management.
• Experience within fintech, payments, PSP, acquiring, banking, or SaaS environments is preferred.
• Strong communication and relationship-building skills.
• Understanding of payment processing workflows and merchant operations.
• Ability to manage multiple stakeholders and priorities.
• Commercial mindset and customer-oriented approach.
• Fluent English.