VIP Account Manager

💎 VIP Account Manager | iGaming 

Main focus: personal work with VIP clients, building their loyalty and retention, and keeping service at a consistently high level. ━━━━━━━━━━━━━━━━━━━━ 

🎯 Responsibilities
 ▸ Personal communication with VIP clients via chat, messengers and phone 
▸ Dedicated work with Big Winners and Big Losers: analyzing their activity and keeping direct contact 
▸ Building long-term relationships with clients and understanding their needs 
▸ Running daily mailings and personal communications with the VIP audience 
▸ Hitting the weekly call target and other client communication KPIs 
▸ Managing bonuses, promos and personalized offers within approved rules 
▸ Assisting with deposits, withdrawals, account issues and other client requests 
▸ Analyzing player activity and behaviour, as well as key VIP segment metrics 
▸ Working with Support, Payments, Risk/Compliance and other teams to resolve client issues 
▸ Delivering on tasks and priorities set by the Head of VIP / Supervisor 
▸ Keeping a daily checklist, tracking completion of all tasks and reporting on time 
▸ Maintaining the CRM and keeping client information up to date 
▸ Following Responsible Gambling principles and internal company procedures

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 ✅ Requirements 
▸ Strong communication and negotiation skills 
▸ Highly client-oriented, with well-developed personal service skills 
▸ Ability to build trust-based relationships and handle objections 
▸ Analytical mindset and ability to work with client data 
▸ Stress resistance, attention to detail and strong self-organization 
▸ Ownership of assigned KPIs and tasks 
▸ Confident user of CRM and work tools 
▸ English: B2–C1, spoken and written 
▸ Experience in iGaming, online casino, Account Management, Customer Success, VIP or Retention is a plus 
▸ Understanding of online casino specifics and the VIP segment is a plus

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📩 Interested? Send your CV or DM me. Happy to share more details.