Jobs Account Manager

AdversterX — маркетингова рекламна агенція з 12-річним досвідом роботи в афілійт-маркетингу, медіабайїнгу та створенні технологічних рішень для роботи з трафіком.
Наші вертикалі це iGaming, Adult, Essay, Games and Dating industries. 
Ми дуже амбіційна та динамічно зростаюча компанія, тому заразтакож активно працюємо над розвитком власних продуктів в сферах Online Casino і Essay та постійно масштабуємось і виходимо на нові ринки.
Ми запускаємо новий агентський напрямок у сфері digital advertising та шукає керівника, який побудує цей бізнес з нуля та масштабуватиме його до міжнародного рівня.
Це не класична менеджерська позиція . Ми шукаємо підприємця, який хоче створити власний прибутковий юніт усередині великої групи компаній, сформувати команду та впливати на стратегію розвитку бізнесу.

Що потрібно буде робити

• Запустити агентський юніт з нуля.
• Побудувати команду та операційні процеси.
• Організувати інфраструктуру для роботи з рекламними акаунтами.
• Розвивати партнерські відносини з Meta, TikTok та Google.
• Працювати з великими рекламними бюджетами та high-risk вертикалями.
• Залучати та супроводжувати внутрішніх і зовнішніх клієнтів.
• Масштабувати бізнес-напрямок до значних оборотів.

Обов'язковий досвід

Ми розглядаємо лише кандидатів, які мають практичний досвід у більшості з наведених напрямів:

• Запуск або операційне управління рекламним агентством у Гонконзі, Макао, Тайвані або Китаї.
• Отримання статусу офіційного партнера Meta, TikTok або Google.
• Робота з rebate / cashback-програмами рекламних платформ.
• Робота з high-risk вертикалями:
  • Gambling
  • Dating
  • Adult
  • Nutra
  • Sweepstakes
• Управління рекламними бюджетами від $1 млн на місяць.
• Побудова агентської інфраструктури та процесів з нуля.
• Практичний досвід роботи з BM Verified ($2500 Unlimited).
• Наявність перевірених постачальників та контактів у галузі.
• Досвід побудови складних рекламних сетапів із компонентів від різних постачальників.

Що ми надаємо

• Повністю віддалений формат роботи.
• Юридичну, фінансову, бухгалтерську та HR-підтримку холдингу.
• Повну свободу у формуванні команди та процесів.
• Можливість розвивати окремий бізнес-напрямок із перспективою участі в прибутку.

Кого шукаємо

• Сильного лідера та організатора.
• Людину з підприємницьким мисленням.
• Того, хто вміє брати відповідальність за результат.
• Комунікабельного та амбітного професіонала, здатного вести команду за собою.
• Орієнтованого на довгострокове масштабування бізнесу.

Умови

• Віддалена робота.
• Конкурентна фіксована винагорода (обговорюється індивідуально).
• Додаткова мотивація залежно від результатів розвитку юніту.
• Довгострокова перспектива побудови власного напряму всередині міжнародного холдингу.

Наш партнер — українська продуктова IT-компанія, розробник системи управлінського обліку та складу для виробництва і e-commerce в пошуку Client Relationship Manager (B2B).

Шукаємо фахівця, який вміє будувати та підтримувати довгострокові відносини з клієнтами, дбати про їхній досвід, контролювати рівень задоволеності та допомагати покращувати якість зворотного зв’язку й відгуків.

Main Responsibilities

– Проактивна комунікація з клієнтами (вихідні дзвінки);
– Контроль рівня задоволеності;
– Виявлення проблем та ризиків у взаємодії з компанією;
– Супровід клієнта під час вирішення складних ситуацій;
– Координація взаємодії між клієнтом та внутрішніми командами;
– Збір відгуків, рекомендацій та кейсів;
– Підтримка довгострокових відносин із клієнтами;
– Інформування клієнтів про нові можливості продукту;
– Виявлення потреб у консультаціях, навчанні або менторстві та передача відповідним спеціалістам;

Mandatory Requirements

– досвід від 2 років в ролях Account Manager, Client Relationship Manager, Customer Success Manager з B2B-клієнтами;
– досвід регулярної комунікації з власниками бізнесу та керівниками компаній;
– досвід роботи в SaaS або IT-компаніях;

We offer

– Конкурентна заробітна плата;

– Робота зі складним продуктом (розвиток та отримання знань бізнес-процесів);

– Повний remote з гнучким початком дня (09:00/10:00);

– Прямий зв’язок з CEO: можливість бути почутим і швидко отримувати відповіді на складні питання;

Продуктова компанія, що створює інноваційні рішення та виводить їх на міжнародний ринок. Ми створюємо якісний розважальний iGaming продукт, який люблять гравці і цінують партнери.

Проєкт з розробки та підтримки мобільних продуктів для екосистеми iOS.

• Про команду:
  Команда досвідчених фахівців, орієнтованих на результат.

   

• Про посаду:
  Дана роль дуже важлива для стабільної роботи проекту. Відсутність проблем з акаунтом веде до нормальної роботи застосунків, які знаходяться на цих акаунтах.

   

• Основні обов'язки:
  - Створення нових облікових записів Apple Developer (індивідуальних та корпоративних).
   - Своєчасне продовження підписок, прив'язка платіжних методів та постійний моніторинг статусів акаунтів.
  - Видача та налаштування необхідних прав доступу для команд розробки та тестування в App Store Connect.
  - Створення та регулярна актуалізація зведених облікових таблиць з детальною інформацією по кожному акаунту.
  - Комунікація зі службою підтримки Apple Developer Support для розв'язання питань верифікації, блокувань або оплат.
  Оперативне реагування та вирішення будь-яких запитів чи інцидентів від Apple щодо статусів облікових записів.

   

• Вимоги:
   - Висока увага до деталей;
   - Навички вирішення проблем;
   - Системність та організованість;
   - Комунікабельність;

  
  Буде плюсом:
   - Знання екосистеми Apple Developer (робота з панеллю App Store Connect, процеси реєстрації індивідуальних та корпоративних акаунтів).
   - Впевнене володіння таблицями (Google Sheets, Excel) для структурування баз даних, ведення реєстрів та обліку доступів.
   - Англійська мова на рівні від B1 (Intermediate) для ведення грамотного листування та розв'язання питань із телефонною службою підтримки Apple.

   

• Бенефіти:
  - Бібліотека, доступ до платних курсів.
  - Групові обговорення та індивідуальні сесії з психологом.
  - 20 робочих днів оплачуваної відпустки і лікарняні.
  - Вихідний у день народження.
  - Медичне страхування.
  - Зручний офіс біля метро в центрі міста.
  - Подарунки на річниці.
  - L&D центр з курсами для співробітників.

Ми — компанія, що займається будівництвом та продажем апарт-готелів на Балі. У зв’язку з активним розвитком шукаємо в команду Менеджера з продажу B2C, який буде працювати безпосередньо з клієнтами та супроводжувати їх на всіх етапах угоди.

Основні обов’язки:

• Консультування потенційних клієнтів щодо інвестиційної нерухомості.
• Проведення онлайн-презентацій та переговорів.
• Виявлення потреб клієнтів і підбір відповідних об'єктів.
• Супровід клієнта від першого контакту до укладання угоди.
• Робота з вхідними лідами та базою клієнтів.
• Виконання плану продажів та ведення звітності в CRM-системі.

Наш ідеальний кандидат:

• Має досвід продажів у сфері нерухомості.
• Вміє працювати з клієнтами та будувати довгострокові відносини.
• Має високі комунікаційні та презентаційні навички.
• Орієнтований на результат і високий рівень доходу.
• Вміє ефективно працювати із запереченнями та доводити угоди до закриття.
• Відповідальний, самоорганізований та проактивний.

Вимоги:

• Досвід роботи в продажах нерухомості від 2 років.
• Досвід роботи з клієнтами в B2C-сегменті.
• Вільне володіння українською мовою.
• Знання англійської мови буде перевагою.
• Досвід роботи з CRM-системами буде плюсом.

Ми пропонуємо:

• Повна зайнятість (Full-time).
• Віддалений формат роботи з будь-якої точки світу.
• Можливість працювати в офісі на Балі або в Анталії.
• Конкурентну систему оплати праці: ставка + бонуси від продажів.
• Сукупний дохід від 1 500 до 3 500 USD на місяць і вище.
• Роботу в міжнародному проєкті у сфері інвестиційної нерухомості.
• Можливості професійного та кар'єрного зростання.

Якщо ви маєте успішний досвід продажу нерухомості та любите працювати з клієнтами — надсилайте своє резюме, будемо раді познайомитися!

From Kyiv to Dubai, from Riga to Toronto — SolveX is where fintech meets global ambition. 

We’re now searching for a Key Account Manager  who thrives in high-risk markets and wants to grow with us on a truly international stage.

Your Mission

As a Key Account Manager, you will own and grow strategic merchant relationships across multiple GEOs, ensuring smooth operations and driving SolveX’s expansion into new markets.

What You’ll Do

• Lead high-level negotiations with merchants regarding payment methods, GEO expansion, and traffic distribution
• Manage and optimize the payment method matrix and coverage across multiple markets
• Monitor payment flows, analyze performance data, and identify optimization opportunities, including routing optimization
• Work closely with internal teams (IT, Legal, Finance) on integrations, launches, and issue resolution
• Maintain and update client documentation (contracts, amendments, market expansions)
• Negotiate pricing conditions based on volume commitments, while driving up-selling and cross-selling opportunities

• Deliver monthly performance reports for clients and internal stakeholders

   

Ideal Candidate Profile

• Experience: 3+ years in Key Account Management within a PSP, Aggregator, or Payment Platform.
• Industry Knowledge:
  Strong background in payments with hands-on exposure to gambling, betting, iGaming, or other high-risk industries
• Market Expertise:
  Deep understanding of payment infrastructure across international markets, including local payment methods, compliance specifics, and merchant expectations, with the ability to adapt quickly to new GEOs
• Skills:
  • Solid knowledge of payment products (P2P, e-commerce, APMs).
  • Data-driven with Excel / BI tools / Google Analytics (a plus).
  • Advanced negotiation and relationship-building skills.
  • Strong communicator, proactive, and results-oriented.
• Languages: English (B2+).

• Mindset: Ambitious, adaptable, and comfortable in fast-changing, high-risk environments.

   

Why SolveX?

• Stability: Official employment & reliable compensation
• Flexibility: Remote work with flexible hours
• Work-Life Balance: 24 paid vacation days annually
• Growth: Career advancement and leadership opportunities
• Global Exposure: Work directly with merchants across Asia, Europe, and Canada
• Influence: Direct impact on product and commercial strategy
• Networking: Attend top-tier fintech conferences with the team

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.
 

What you’ll drive:

Strategy & Business Growth

• Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.
• Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.
• Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.

Client Advocacy & Discovery

• Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.
• Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.
• Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.

Delivery & Operational Excellence

• Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.
• Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.
• Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.

Cross-Team Leadership & Expertise Transfer

• Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations.
• Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.
   

What makes you a GR8 fit:

Must-Have

• 3+ years of experience on the B2B Platform Provider side in iGaming (either as an Account Manager or in a similar client-facing platform role).
• Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.
• Fluency in Russian or Ukrainian; English proficiency at B2 level or higher.
• Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.
• Solid technical literacy—understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients.
• Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).
• Resilience and empathy in communication.
• A strong problem-solving mindset with the ability to handle unfamiliar tasks or systems.
• Excellent time management skills and ability to prioritize effectively.
   

Nice-to-Have

• Experience training or mentoring junior Account Managers.
• Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches).
• A strong network of existing operator contacts in the iGaming industry.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Supplax is a US-based company with a Ukrainian team. We're a fully remote back-office for repair contractors across America — handling marketing, sales, crew management, and quality control so they can focus on the work itself. 5+ years on the market, 100+ team members, 30,000+ completed projects in 30+ US cities.

We're growing our B2B partner network and looking for someone who genuinely enjoys building relationships — not just managing a contact list.

What you'll do:

— Own a portfolio of B2B partners: interior designers, general contractors across the US

— Stay proactively in touch — calls, messages — so partners think of us first when a new project comes up

— Track partner status in CRM, resolve issues quickly, gather feedback

— Spot opportunities for repeat orders and referrals from existing partners

What we're looking for:

— 1+ year in account management, B2B sales, or client service

— English B2+ spoken and written — you'll work directly with American clients

— You know how to build real trust remotely, not just send check-in emails

— Organized, can juggle multiple accounts without dropping the ball

— CRM experience

Nice to have: background in construction, renovation, or interior design / prior experience working with US clients

What you get:

— $1200–1500/mo (base + uncapped bonus)

— 100% remote — work from anywhere

— Schedule: 4 PM – 1 AM Kyiv time

— Regular English practice with a tutor — on us

— Real career growth for people who deliver results

— A team that actually supports you

If this sounds like your kind of role — apply and let's talk.

🎯 Role Overview

As an Account Manager at TrueLabel, you will be responsible for building and maintaining strong relationships with clients while ensuring efficient coordination between internal teams and customer needs. You will work closely with Product, Development, Support, and other internal teams to translate client requests into actionable tasks, manage priorities, and ensure timely delivery in accordance with SLA and internal processes.

The role requires a proactive approach to client communication, task coordination, and process improvement, helping ensure smooth operations and high client satisfaction.

⚙️Your Tasks:

• Maintain regular communication with clients and manage ongoing relationships;
• Collect and clarify client requirements, translating business requests into tasks for internal teams;
• Create and manage tasks in Jira / Service Desk or similar task management systems;
• Monitor task progress, delivery timelines, and SLA compliance;
• Coordinate work between Product, Development, Support, and other departments;
• Organize regular client meetings and prepare follow-up communication;
• Coordinate the resolution of incidents and operational issues affecting clients;
• Document and analyze cases to identify opportunities for process improvements.

👤 Our Criteria:

• Minimum 2 years of experience in the gambling / iGaming industry;
• Intermediate or higher English (written and spoken);
• Experience working with task management systems such as Jira or similar tools;
• Strong communication and client relationship management skills;
• Ability to manage multiple priorities and coordinate several teams simultaneously;
• Experience managing a small team of up to 10 people;
• Strong analytical and organizational skills with attention to detail.

🧠Your Strengths

• Ability to balance client needs with internal priorities;Strong coordination and stakeholder management skills;Structured and solution-oriented mindset;
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Strong coordination and stakeholder management skills;
• Structured and solution-oriented mindset;

💼 Our Offer:

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

About RiskSeal

RiskSeal is a B2B startup serving fintech clients globally. Our API-first credit risk management platform enables digital banks and consumer lenders to simplify onboarding through data-driven insights.

We are growing rapidly and value collaboration with passionate, creative professionals. Join us to innovate, contribute your expertise, and grow alongside our team.

Headquarters: Dallas, Texas, USA

European Office: Warsaw, Poland

Job description

We are looking for an experienced Account Manager to join our team. The ideal candidate will have 3+ years of professional experience and a strong ability to craft clear, valuable, and engaging written communication. This is a full-time remote position suitable for a Middle+ level specialist.

Responsibilities

• Own and manage a portfolio of client accounts, ensuring high satisfaction and retention.
• Serve as the primary point of contact for customers after onboarding.
• Drive product adoption and ensure clients extract maximum value from the platform.
• Identify upsell and cross-sell opportunities aligned with client needs and business goals.
• Coordinate with product, support, and tech teams to resolve client requests efficiently.
• Conduct regular business reviews and performance check-ins with clients.
• Monitor usage metrics, client health indicators, and proactively mitigate churn risks.
• Gather client feedback and communicate insights internally to influence product improvements.
• Support contract renewals and commercial negotiations in collaboration with leadership.

Requirements

• 3+ years of experience in Account Management, Customer Success or B2B client-facing roles.
• Experience in fintech, credit scoring, risk analytics, fraud prevention or SaaS industries.
• Strong understanding of API-based products and data-driven solutions (technical literacy is important).
• Proven track record of retaining and growing enterprise or mid-market accounts.
• Excellent communication and presentation skills in English (B2+); Spanish is a plus.
• Strong analytical mindset with ability to interpret performance metrics and client data.
• Ability to manage multiple accounts in a fast-paced environment.
• Experience working with CRM systems (HubSpot, Salesforce, etc.).
• Proactive, ownership-driven and commercially minded.

What we offer

• Competitive salary based on experience
• Flexible working hours and remote cooperation
• Opportunities for career growth and skill development
• Paid vacation and benefits package

About RiskSeal

RiskSeal is a B2B startup serving fintech clients globally. Our API-first credit risk management platform enables digital banks and consumer lenders to simplify onboarding through data-driven insights.

We are growing rapidly and value collaboration with passionate, creative professionals. Join us to innovate, contribute your expertise, and grow alongside our team.

Headquarters: Dallas, Texas, USA

European Office: Warsaw, Poland

Job description

We are looking for an experienced Customer Success Manager to join our team. The ideal candidate will have 3+ years of professional experience and a strong ability to craft clear, valuable, and engaging written communication. This is a full-time remote position suitable for a Middle+ level specialist.

Responsibilities

• Own and manage a portfolio of client accounts, ensuring high satisfaction and retention.
• Serve as the primary point of contact for customers after onboarding.
• Drive product adoption and ensure clients extract maximum value from the platform.
• Identify upsell and cross-sell opportunities aligned with client needs and business goals.
• Coordinate with product, support, and tech teams to resolve client requests efficiently.
• Conduct regular business reviews and performance check-ins with clients.
• Monitor usage metrics, client health indicators, and proactively mitigate churn risks.
• Gather client feedback and communicate insights internally to influence product improvements.
• Support contract renewals and commercial negotiations in collaboration with leadership.

Requirements

• 3+ years of experience in Account Management, Customer Success or B2B client-facing roles.
• Experience in fintech, credit scoring, risk analytics, fraud prevention or SaaS industries.
• Strong understanding of API-based products and data-driven solutions (technical literacy is important).
• Proven track record of retaining and growing enterprise or mid-market accounts.
• Excellent communication and presentation skills in English (B2+); Spanish is a plus.
• Strong analytical mindset with ability to interpret performance metrics and client data.
• Ability to manage multiple accounts in a fast-paced environment.
• Experience working with CRM systems (HubSpot, Salesforce, etc.).
• Proactive, ownership-driven and commercially minded.

What we offer

• Competitive salary based on experience
• Flexible working hours and remote cooperation
• Opportunities for career growth and skill development
• Paid vacation and benefits package

Are you detail-obsessed, analytical, and ready to learn how e-commerce actually works at scale?

Argo Brands is a US-based consumer goods company with four active brands — including top-selling Amazon products with 50,000+ reviews. We sell across Amazon, TikTok Shop, Shopify, Walmart, Target, Kohl's, and Snappy. We're growing fast and need a sharp, reliable person to support our marketplace operations team.

This is an entry-level role. We're not looking for someone who already knows everything — we're looking for someone who is organized, analytical, persistent, and genuinely excited to learn how marketplace operations work from the inside. We'll invest in training you. In return, we need someone who takes ownership, catches mistakes before they become problems, and doesn't need to be chased.

What You'll Do

• Support day-to-day operations across four retail marketplaces: Walmart, Target, Kohl's, and Snappy
• Create and optimize product listings — titles, descriptions, bullet points, keywords, images
• Build and maintain spreadsheets, trackers, reports, and dashboards
• Monitor advertising performance and key business metrics across platforms
• Track P&L, profitability, and operational KPIs
• Automate repetitive tasks using AI tools and help improve team workflows
• Analyze data and flag opportunities or issues to the team
• Prepare reports, summaries, and presentations for management
  
  Who We're Looking For
• We're open to two profiles:
• Students or career-starters with no direct experience — if this is you, what matters most is strong English (written and spoken), an analytical mindset, high attention to detail, and the ability to stay focused and accurate on repetitive tasks for extended periods. If you're the type who notices errors others miss and takes pride in clean, structured work — we want to hear from you.
• Candidates with 1+ year of experience on Amazon, Walmart, or any other marketplace — your hands-on knowledge of listing management, advertising metrics, or operational workflows is a strong advantage.
  
  You're the Right Person If
• You take ownership and drive tasks to completion without needing constant check-ins
• You notice inconsistencies, errors, and missing information before they become problems
• You organize information clearly and naturally create repeatable processes
• You're proactive — you identify opportunities for improvement and suggest solutions
• You're a fast learner who adapts quickly to new tools, platforms, and workflows
• You actively use or are genuinely curious about AI tools to improve productivity
• You're comfortable working with data, metrics, and performance analysis
• You perform well in a fast-paced environment where priorities shift
• You can stay focused and accurate on repetitive, detail-oriented tasks over time
  
  Hard Skills (Required or Learnable)
• Strong Excel or Google Sheets skills — or a clear ability and willingness to develop them
• English proficiency — written and spoken (this is a must, as all work is in English)
• Basic understanding of e-commerce or marketplace logic (Amazon, Walmart, or similar) is a plus, not a requirement
• Familiarity with AI tools (ChatGPT, Claude etc.) is a strong plus
  
  What We Offer
• Full training and mentorship — we'll teach you how marketplace operations work at a real scale
• Remote work
• A front-row seat to how a multi-brand US e-commerce company operates across major retail platforms
• Real responsibilities from day one — this is not a "shadow someone" internship
• Clear growth path as you develop expertise
• A fast-moving, international team that values ownership and initiative

Keyapp is a Ukrainian product IT company that provides an online platform to increase organic traffic for Android and IOS applications worldwide. We are looking for a person to join our team who can negotiate effectively, is independent, and responsible;-)

What we offer:

• Salary in a stable currency: 700-800 € rate (depending on candidate experience) + bonus up to 500 €.
• Transparent and understandable bonus system.
• Annual bonus based on performance.
• Paid leave: 24 days, 100% paid sick leave.
• Flexible 8-hour schedule, Sat-Sun off.
• Team: reasonable and professional manager, colleagues are always ready to help, and with a sense of humor.
• Opportunity for personal growth and realization of your potential.
• No cold calls!

To succeed in this role, you should have:

• Upper-Intermediate (B2) or higher level of English; additional foreign languages will be an advantage, as we work with clients worldwide.
• Higher education in Marketing, Philology, Business, or a related field.
• 1+ year of experience in client communication, account management, customer support, or customer success.
• Strong communication and problem-solving skills with a client-oriented approach.
• Confident PC user with experience using Google Workspace and online communication tools.

Responsibilities:

• Consult clients on platform functionality and services via chat and email.
• Conduct online meetings and consultations with clients through Google Meet, Telegram, and other communication channels.
• Assist clients in selecting effective promotion strategies for their apps/products on the platform.
• Monitor client activity, campaign performance, and overall platform results.
• Maintain client communication records and prepare reports on account progress.

Stay Group is an innovative Marketing Company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry.

We are looking for a proactive and customer-focused VIP Account Manager who will help build long-term relationships with our most valuable players, increase engagement, and drive player retention across our products.

If you enjoy communication, relationship-building, and creating exceptional customer experiences — we would love to meet you.
 

Requirements

• 1+ year of experience in Customer Support, Sales, Retention, Account Management, VIP Management, or a similar customer-facing role.
• Strong communication and relationship-building skills.
• Confidence in communicating with customers via phone, email, live chat, and messengers.
• Customer-oriented mindset with a passion for creating exceptional user experiences.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Basic analytical skills and the ability to understand customer behavior and preferences.
• Results-driven approach and motivation to achieve individual and team targets.
• Experience in the iGaming industry will be considered a strong advantage.
• Experience with CRM systems, customer support platforms, or SoftSwiss will be a plus.
• English level — B2 or higher.
   

Responsibilities

• Build and maintain strong relationships with VIP players through phone calls, email, messengers, and other communication channels.
• Develop a deep understanding of player behavior, preferences, and motivations to provide a personalized experience.
• Create and execute individual retention strategies to increase player loyalty and lifetime value.
• Present exclusive offers, promotions, bonuses, and rewards tailored to player needs.
• Handle player concerns, complaints, and negative feedback while maintaining a high level of customer satisfaction.
• Monitor the performance and activity of the assigned player portfolio, identifying opportunities for growth and engagement.
• Collaborate closely with Product, Marketing, Customer Support, and Retention teams to improve the overall VIP experience.
• Track key retention and revenue metrics and provide regular reports on player activity and performance.
• Contribute ideas and initiatives aimed at improving player loyalty, retention, and overall business results.
   

Benefits

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.