Jobs Account Manager

🏢 About VitaUp
VitaUp is a fast-growing international eCommerce brand in the premium dietary supplements space, selling across Amazon US and EU marketplaces. Our products compete with leading wellness brands and are built on strong foundations of quality, compliance, and operational excellence.

We operate as a lean, international team where ownership, initiative, and structured thinking matter. Every role directly impacts the stability and growth of the business.
 

🎯 About the Role

We are looking for an experienced Amazon Account Health & Compliance Manager to take full ownership of Amazon compliance operations and account health.

This is not a PPC or general marketplace role. The focus is strictly on:

• Amazon Account Health & compliance monitoring
• Appeals, POAs, reinstatements, and escalations
• Supplements category compliance
• Documentation and regulatory coordination
• Cross-functional process ownership
• Compliance-driven listing management

You will play a key role in protecting and scaling a highly regulated Amazon business.
 

📌 Key Responsibilities

📊 Amazon Account Health & Compliance

• Daily monitoring of Account Health Dashboard
• Managing policy violations, ASIN suppressions, and account issues
• Writing and submitting appeals (POA) and handling Amazon communication
• Leading reinstatement and escalation processes

📁 Documentation & Regulatory Control

• Managing COAs, cGMP, lab reports, SDS/MSDS, FDA-related documentation
• Ensuring label accuracy and compliance alignment
• Coordinating with suppliers and regulatory partners

🛒 Listings & Product Support

• Compliance-focused listing creation and optimization
• Product research and competitor analysis
• Supporting new product development (NPD) from a compliance perspective

👥 Process & Team Coordination

• Building and maintaining SOPs and workflows
• Coordinating cross-functional execution
• Supporting structured operations across teams
   

✅ Requirements

Amazon Compliance Experience

• 2+ years in Amazon Seller Central (Account Health / Compliance)
• Experience with ASIN suppressions, reinstatements, and policy enforcement
• Strong experience writing POAs and communicating with Amazon Support

Supplements / Wellness Category

• Experience in supplements, nutraceuticals, or sports nutrition
• Strong understanding of Amazon compliance rules (claims, ingredients, labeling, testing)

Documentation Skills

• COA, cGMP, lab testing, FDA-related documentation handling
• Experience resolving compliance documentation issues

Listings & Product Understanding

• Listing optimization and compliance review
• Product research and market analysis

Leadership & Structure

• Experience managing teams (10+ people preferred)
• Strong ownership mindset, structured thinking, and attention to detail
   

🌟 Nice to Have

• Amazon US/EU marketplace experience (DE/UK a plus)
• Knowledge of FDA 21 CFR / DSHEA
• Experience with third-party testing (NSF, Eurofins, USP, ISO 17025)
• Experience with bulk uploads, flat files, and escalation workflows
• Background in fast-growing Amazon/eCommerce brands
• Experience with new product launches
   

🎁 What We Offer

• Work with a fast-growing international supplements brand
• Direct impact on Amazon account stability and business growth
• Competitive USD-based salary aligned with experience
• Flexible, results-driven environment (no micromanagement, standard working hours expected)
• Real growth opportunities inside the company
• Exposure to top-performing Amazon US & EU products
   

🚀 Ready to Join Us?

We’re looking for someone proactive, structured, and highly ownership-driven—someone who can independently manage complex compliance operations and help scale a premium wellness brand on Amazon.

We create solutions that put the client at the center of marketing. Marketing activities begin with an understanding of the client's needs and behavior, not with a product or campaign.

The platform brings together three key components:

rich historical, real, and forecast customer data, AI-controlled orchestration of the client's multi-channel paths, and statistically reliable assessment of the impact of each marketing action.

This allows you to create personalized, efficient, and measurable marketing that is truly customer-oriented.

Enterprise Customer Success Manager (CSM) plays a critical role in building strong, long-term relationships with our enterprise clients. As the trusted advisor and main point of contact for senior stakeholders, you’ll ensure that our customers realize maximum value from our platform while driving measurable impact for their business.
This is a highly strategic and consultative role that requires strong business acumen, excellent communication skills, and proven experience working with senior executives in large, complex organizations. 

Our Enterprise CSMs are natural leaders who combine analytical depth with customer empathy, helping clients succeed through thoughtful guidance, structured planning, and proactive engagement.

Responsibilities:

• Own the customer relationship – serve as the primary point of contact and strategic advisor for enterprise accounts.
• Drive value realization – ensure clients are maximizing adoption of our platform and achieving measurable ROI.
• Executive engagement – build trusted relationships with senior stakeholders, delivering insights and recommendations at an executive level.
• Customer advocacy – represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
• Strategic planning – lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
• Crisis management & resolution – anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.

• Thought leadership – educate clients on best practices, new capabilities, and industry trends to continuously elevate their marketing maturity.

   

Requirements:

• Bachelor’s degree required; advanced degree a plus.
• 2+ years of experience in customer-facing roles (Customer Success, Account Management, or Consulting) in a B2B SaaS environment.
• Proven track record of managing enterprise accounts and engaging directly with senior executives (VP, C-level).
• Exceptional presentation, facilitation, and communication skills in English.
• Strong analytical and problem-solving abilities, with the ability to translate complex data into actionable insights.
• Highly proactive, structured, and organized, with the ability to manage multiple priorities.
• Collaborative mindset and excellent interpersonal skills.
• Growth-oriented, curious, and comfortable driving change in dynamic environments.

What we offer:

• 100% remote from Ukraine;
• 20 working days’ vacation; 
• 10 paid sick leaves;
• public holidays;
• equipment;
• accountant helps with documents;
• many cool team activities.

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

We invite a client success manager with experience in digital marketing to join our team.

Main Tasks:

• communicate with clients, build long-term trust relations;
• analyse customer needs;
• solve development tasks most optimally;
• coordinate the work of a team of technical specialists;
• control the project execution terms.

Requirements:

• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to quickly find answers to any questions;
• the ability to understand the client's needs, the ability to correctly transform his wishes into tasks;
• notable analytical abilities;
• the ability to accurately and clearly formulate thoughts - orally and on paper;
• multitasking, ability to switch quickly.
• It will be an advantage:
• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• remote work.

Our job offer provides:

• an experienced mentor during the trial period;
• the opportunity to develop and realize your potential in interesting projects;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting;
• corporate library and virtual repository of knowledge and experience.
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To get our job offer, you will have to:

• Send a resume with salary expectations;
• Complete a test task;
• Meet with the HRD and Head of Clients Service Department;
• Meet with the Head of Clients Service Department, HRD and CEO;
• Accept our offer)

See you soon!

DMT Business Development is a leading B2B lead generation and appointment setting agency. We create tailored & effective strategies for clients based on their needs and goals. Our team generated over 2m leads for hundreds of clients and booked 10k+ appointments with businesses of any scope.

Currently we have an open vacancy for Customer Success Manager.

Working conditions:
 

• Working hours: Monday-Friday, 2 PM to 10 PM (Kyiv time);
• 20 paid vacation days per year and company events.
• A young and friendly team environment.
• Benefits include company guarantees, bonuses, and corporate event.
  
  Responsibilities:
   
• Interact with existing customers;
• Get new projects started and develop strategies, manage campaigns;
• Organize customer service at the highest level;
• Assign tasks to the members of the team;
• Cooperate with other teams to reach goals;
• Provide feedback to the client about the work done;
• Ensure high team performance;
• Get feedback and scores from clients;
• Handle complaints and issues;
• Analyze the success of the project, search for the ways to improve company’s performance.
  
  Requirements:
   
• Experience working in an equivalent position (preferably);
• Excellent communication skills;
• Advanced written and spoken English;
• Good understanding of how to work with clients;
• Experience working with native English speakers.
  
   We aim to build a team of like-minded people who strive to show great results and are ready to tackle the challenges of the dynamic market!

Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

     📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;
• Follow Responsible Gaming and compliance guidelines.
  
  🧭 What makes you a great match:
• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat/messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Russian / Ukrainian;

• Schedule: 2/2 – 12-hour shifts (day/night).

  
  Benefits:

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

  
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill your business goals. We are looking for a Provider Manager to join our team.

What we expect from a candidate:

- Attention to detail, willingness to work with big data

- Communicative and negotiating skills

- Ability to work with contracts

- Experience of working with B2B clients

- Experience working with software companies

- English level from Upper-Intermediate

Will be a plus:

- Knowledge of the provider market

- Ability and experience with integrations

- Experience of working with content providers

- Experience with promotions and tournaments

What your responsibilities will include:

- Maintaining and developing long-term relationships with partners.
- Conduct thorough market research to identify trends and opportunities.
- Gather and analyze data relevant to the market and operators.
- Evaluate and analyze operators to inform strategic decisions.
- Develop and present promotional strategies and proposals.

- Connecting new solutions.

- Processing requests from related departments and solving their

tasks

- Interaction with the financial department and providing the necessary information

What we offer:

- Remote work format.

- Working hours from 10:00 to 18:00 (Mon-Fri).

- Interesting work in successful projects.

- Timely payment of salaries, official employment, 24 days of vacation, and fun corporate events.

- A friendly team and a pleasant atmosphere without pressure, stress and other negative things.

We believe in the importance of unlocking the inner potential of each team member, we have an open and democratic system of work organization.

We are an innovative iGaming solution, and we’re looking for an Account Manager to help us revolutionize the industry!

This role is about building strong relationships and keeping everything running smoothly between our clients, providers, and internal teams.

What you’ll be doing:

• Manage day-to-day communication with clients from onboarding to daily support
• Respond to incoming requests: operational, technical, and commercial
• Set up and coordinate promos with clients and providers
• Jump on calls to review results, gather feedback, and plan next steps
• Keep in touch with game providers to align on activities and priorities
• Work with the tech team to solve issues and deliver what clients need
• Spot problems, collect clear info, and report it properly for fast resolution
• Gather feedback from partners and turn it into product or process improvements.
• Attend iGaming events and conferences to meet partners and stay in touch with the market

You’ll be a great fit if you have experience with:

• Experience in account management, partner success, or similar roles
• Confident communication and relationship skills
• Ability to build trust and maintain strong long-term connections
• Basic understanding of technical topics like APIs, integrations, bug tracking
• Good multitasking and time management in a fast-moving environment
• Proactive mindset with a strong sense of ownership
• Solid spoken and written English (Upper-Intermediate or better)

Bonus points:

• Experience in iGaming (aggregators, game providers, operators)
• Comfortable with tools like Jira, Confluence, and Service Desk

A little about us:

We are an innovative iGaming platform. We combine advanced technology with high engineering standards, believing that the best products are born where cutting-edge technical solutions meet deep business expertise.

For over five years, we have:
- Built a comprehensive platform aggregating games from top providers using microservices architecture, cloud infrastructure, and CI/CD approaches.
- Optimized high-load services processing millions of gaming sessions worldwide.
- Implemented ML/AI solutions for process automation, player behavior analytics, and security enhancement.

Why join us? Challenging engineering tasks

✔ Work with cloud technologies, distributed databases, and microservices architecture.
✔ Optimize high-load services for consistently low latency.

Technology leadership

✔ We follow best practices in software development (clean code, TDD, automated testing).
✔ We use Agile and DevOps methodologies and actively integrate ML/AI for innovative player analytics, data verification, and anti-fraud solutions.

Growth dynamics & freedom of action

✔ We make decisions quickly and experiment with new approaches.
✔ This is the perfect place for those who want to bring their ideas to life while working alongside highly skilled colleagues.

Perks from Company:

We want you to feel comfortable and enjoy your work!

• Flexibility — forget strict schedules and office constraints. Work when you’re most productive and from wherever suits you best.
• Time to recharge — 20 paid vacation days + 15 additional unpaid days if needed.
• Your special day off — birthdays are for cake, gifts, and relaxation, not deadlines!
• Health first — we reimburse medical expenses so you can take care of yourself without stress (available in Ukraine).
• Hassle-free sick leave — 12 days without any paperwork + 10 more with a doctor’s recommendation, including mental health days.
• Support during life’s key moments — we provide financial aid for major life events such as weddings, childbirth, or kindergarten expenses (in Ukraine).

What’s next?

1. Interview with a recruiter
2. Technical interview
3. Final interview

If we’re a great match — welcome to the team!

We’re looking forward to meeting you!

      We аre looking for a  Client Growth Manager for the international product IT company,  which provides a full-stack package of complex AdTech solutions for digital advertisers, publishers and ad agencies worldwide. 

  The company develops white-label platforms for enterprise clients—custom turnkey solutions to automate and optimize digital advertising.

Company products: SSP, DSP, Ad Exchange platforms.

Main markets - Tier 1-2 

Team:  Team Lead, Business Analysts, Technical Support (reactive support), Client Growth Managers (proactive support) — 6 people.

Locations/Offices - Kyiv, Lviv, Odesa, Mykolaiv or remote.

Сonditions: Competitive salary + , Remote (Full-time), career and financial growth, paid vacation and sick leave and other goodies.

Requirements:

• 1+ year of experience in Ad Tech (DSP, SSP, programmatic ecosystem) - must
• Experience with the oRTB  protocol.  
• Еxperience in Сustomer Success, Account Management, or consulting, working specifically with high-touch, enterprise-level customers. 
• Background in marketing, management, or communication roles is a strong advantage. 
• Excellent written and verbal English communication skills ( С1).
• Strong multitasking and problem-solving abilities, with the capacity to manage multiple requests simultaneously. 
• Solid analytical skills, including the ability to interpret data, detect patterns or anomalies, and form actionable hypotheses; daily work involves analyzing data across multiple platforms. 
• Strong skills in client interaction, able to build trust and professional relationships with client teams. Additional Information

Responsibilities: 

• Act as a trusted growth partner for clients of varying business sizes, ensuring alignment with their goals and long-term success. 
• Lead structured weekly or bi-weekly performance calls and semi-annual strategy sessions, presenting insights, aligning on priorities, sharing best practices, and defining next steps to drive growth and measurable business results. 
• Help clients connect their goals and challenges with the solutions we provide. 
• Ensure clients are satisfied with our product/service through proactive support and communication. 
• Continuously monitor and analyze client platform performance to identify revenue growth opportunities, performance gaps, and proactively translate findings into clear, actionable recommendations. 
• Act as the voice of the customer internally, collaborating closely with Product, Business Analysis, and - Development teams to drive relevant features and optimizations. 
• Maintain a strong results-driven mindset, focusing on measurable client outcomes. - Actively contribute to the Client Service team by identifying process improvements, enhancing documentation, and supporting the implementation of new workflows.

Шукаємо Affiliate Manager для роботи з in-app трафіком (mobile apps, SDK networks, DSP, direct publishers).

Що потрібно робити:

• Пошук та розвиток affiliate-партнерів у mobile/in-app
• Запуск, оптимізація та масштабування кампаній
• Робота з CPI / CPA / RevShare моделями
• Аналіз CR, ARPU, LTV, ROI, retention
• Робота з AppsFlyer / Adjust
• Контроль якості трафіку та антифрод
• Узгодження кап, ставок та ексклюзивів
• Співпраця з BI, media buying та product team

Вимоги:

• 1+ рік досвіду в affiliate/mobile marketing
• Розуміння mobile performance marketing
• Досвід з AppsFlyer / Adjust
• Розуміння attribution, postback, deep links
• Навички комунікації та переговорів
• English для роботи з партнерами

Що пропонують:

• Великі бюджети
• Remote формат
• Вплив на розвиток напрямку
• Можливість будувати власну команду

The Role

In this role, you’ll primarily take ownership of progressing qualified opportunities through the later stages of the sales cycle and driving them to close.

Inbound qualification and outbound pipeline generation are handled separately. During your ramp-up, initial discovery calls and product demos are led by senior leadership, giving you direct exposure to how we position the product, qualify opportunities, and navigate complex buyer conversations. You’ll initially step in after the demo stage with warm, qualified opportunities and own the commercial path to close.

As you build product fluency, you’ll be expected to take over demos independently — owning the full cycle from post-qualification through close.

You’ll manage the full commercial process: follow-up, pilot coordination, negotiation, proposal, and contract. No cold prospecting. Clear ownership. Direct access to leadership when you need it.

What You’ll Own

• Own deals from the demo stage through a signed contract
• Lead product demos independently once ramped, with direct support from senior leadership as you build product fluency
• Drive timely, professional communication with prospects and key decision-makers across the sales cycle
• Coordinate pilot and evaluation stages — manage timelines, stakeholders, and next steps
• Manage commercial discussions, objections, and negotiations
• Prepare proposals, pricing, and deal documentation
• Maintain accurate pipeline data in HubSpot — stages, tasks, forecasts, and notes
• Collaborate with product, engineering, and account management to support deal requirements
• Ensure a clean handoff from closed-won deals to customer success
• Share structured prospect feedback with leadership and marketing to improve positioning, messaging, and conversion

What We’re Looking For

• 3–5+ years in a closing role in B2B SaaS (e.g., Account Executive, Sales Manager, Business Development Manager, or similar)
• Proven track record closing deals in the $30K–$60K+ range
• Background in AI, health tech, fitness tech, or technical SaaS
• Experience with US or European mid-market or enterprise clients
• Experience managing multi-stakeholder sales cycles of 2–6 months
• Comfort managing pilot or proof-of-concept stages as part of the sales process
• Fluent English, spoken and written - C1/C2
• Strong HubSpot proficiency - pipeline management, sequences, forecasting
• Disciplined follow-up and CRM hygiene — you document everything
• Autonomous and structured - you move deals without being pushed
   

What Success Looks Like in the First 90 Days

You’ve taken ownership of the active pipeline, established a clear operating rhythm in HubSpot, and built a reliable view of deal status, next steps, and accountability across all open opportunities. Deals are progressing. Nothing is sitting without an owner, a next step, or a date.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live, and provided financial support.
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

The primary mission of this role is to drive client retention and maximize account revenue. You will manage and grow a portfolio of clients, ensuring consistent service delivery while identifying and converting upsell opportunities. Success in this role is defined by long-term client satisfaction, account expansion, and measurable revenue growth.

Important: We consider candidates in Kyiv and Lviv, cities where our offices are located (although the role is fully remote). We are also ready to consider candidates located in Europe.

Your future responsibilities include:

• Build and maintain long-term relationships with clients, acting as a trusted partner,
• Ensure delivery meets agreed SLAs and KPIs across client projects,
• Identify upsell and cross-sell opportunities, and prepare tailored commercial proposals,
• Manage and resolve client escalations and complex situations promptly,
• Monitor the financial performance of accounts, including revenue and profitability analysis,
• Prepare and lead regular QBRs (Quarterly Business Reviews) with key stakeholders,
• Collaborate cross-functionally to ensure seamless client operations and service delivery.

Needed experience & skills:

• 2+ years of commercial experience,
• Experience working with B2B clients,
• Strong analytical and critical thinking, with a structured and systematic approach, and the ability to manage multiple contexts,
• Results-driven mindset with high motivation and ambition to achieve targets,
• Strong data-driven approach with the ability to make decisions based on insights,
• Excellent communication skills with the ability to clearly and persuasively articulate ideas both in writing and verbally,
• Negotiation skills and the ability to handle objections effectively,
• Advanced (C1) level of English, both written and spoken,
• Experience working with or willingness to learn tools such as CRM systems (e.g., HubSpot), Notion, ClickUp, and Looker.

Nice to have skills:

• Experience in customer support outsourcing or other B2B service-based businesses,
• Basic understanding of how service businesses operate, including financial models.|

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.
• Ability to work from Kyiv & Warsaw offices with free breakfasts and lunches,
• Team of professionals who are ready for knowledge sharing, internal professional communities, team building,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

About Us: At International Development Resources (IDR), we believe that our greatest asset is our people. We're a diverse, passionate, and forward-thinking team that values creativity, collaboration, and continuous learning. When you join IDR, you become part of a global network dedicated to building technology that transforms businesses and makes a real-world impact.

The Opportunity: We are looking for a value-driven Customer Success Manager who thrives in industrial and manufacturing environments. This is not a "plug-and-play" role; you will be a builder, helping to shape CS frameworks while managing a portfolio of Enterprise and Strategic accounts. You will be responsible for ensuring that our product isn't just a tool, but a driver of measurable ROI for our clients.

What You Will Deliver in the First 12 Months:

• Portfolio Ownership: Complete introductory meetings with all assigned accounts within 60 days. By day 90, have documented Success Plans for all Strategic accounts tied to specific business objectives.
• Product Adoption: Assess current usage versus potential. Execute targeted plans to move customers up the "maturity curve," showing demonstrable improvement within the first year.
• Visible ROI: By month 6, ensure every QBR (Quarterly Business Review) includes a clear value narrative that the customer can use internally to justify their investment.
• Strategic Engagement: Expand the coverage and quality of QBRs, embedding a value-driven approach into every interaction.
• Retention & Renewals: Proactively manage renewals to hit GRR (Gross Retention Rate) and logo retention targets. No renewal should be a surprise; at-risk accounts must be flagged early with intervention plans.
• Expansion Pipeline: Identify upsell/cross-sell signals through data and conversations, contributing to NRR (Net Retention Rate) growth by surfacing a defined expansion pipeline.
• Framework Building: Review and improve existing CS frameworks. Document what works and help shape the processes the team will scale on.
• End-to-End Journey: Partner cross-functionally (Sales, Support, Product) to refine the customer journey and ensure seamless engagement at every touchpoint.

Competencies That Matter Most:

• Value & ROI-Driven Mindset: You lead with impact, not just features. You help customers see and articulate the financial and operational impact of their investment.
• Deep Industrial Fluency: You understand maintenance management and the operational realities of manufacturing and mining. This is central to the role.
• Builder Mindset: You are energized by an environment where processes are still being shaped and want to contribute to the "how."
• Proactive Ownership: You anticipate risks and take initiative without being asked.

What We're Looking For (Requirements):

• Experience: 3–6 years in Customer Success, Account Management, or Client Services within a B2B software environment.
• Domain Expertise: Significant experience in manufacturing, industrial, or operational environments is required. You must understand CMMS, asset management, and maintenance operations.
• Retention Track Record: Proven success in managing a portfolio with strong retention and renewal results.
• Language Requirements (Mandatory): Bilingual in French and English (written and verbal). For French, a certificate of DELF (B2) or DALF (C1) is required.
• Technical Skills: Proficiency with Salesforce and/or Microsoft Dynamics CRM.
• Consultative Skills: Ability to lead executive-level QBRs and translate technical capabilities into business value.
• Readiness to work in the office from 15:30 till 23:30 to have an optimal overlap of work hours with Canada based teams. 

Nice to Have:

• Experience navigating a CRM migration or major tooling change.
• Background in scaling a CS function within a growing organization.
   

Why Join Us?

• Stability & Innovation: A role within a stable company that is continuously innovating.
• Growth Opportunities: Defined paths for professional development within the organization.
• Competitive compensation and benefits package

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

We are looking for a proactive and detail-oriented Customer Success & Sales Support Specialist to support customer communications and manage the flow of leads, inquiries, and support requests across multiple online channels. The role combines professional client interaction, coordination of incoming messages, and accurate CRM data administration.

This position requires strong communication skills, responsibility, and the ability to react quickly and professionally to different types of customer requests.

Responsibilities:

1) Customer Communications & Support (English)

• Respond to live chat messages on the website
• Handle inquiries coming via email, contact forms, or social media
• Provide clear, polite, professional responses in English
• Log all interactions into the CRM system
• Forward inquiries to internal specialists when needed and ensure proper follow-up
• Keep full records of communication history
• Report recurring customer questions and suggestions for service improvements

2) Product-Related Customer Interaction (Ukrainian)

• Respond to customer questions about product types, ordering, delivery options, pricing, etc.
• Manage requests arriving through website, social pages, and messaging platforms
• Ensure customer messaging aligns with brand voice and tone
• Coordinate with internal teams on order processing or special requests
• Prepare brief summaries of requests for product, sales, or logistics teams

3) Lead & CRM Pipeline Adminastration

• Maintain an up-to-date list of all incoming prospects and inquiries
• Track the status of leads, opportunities, offers, and next steps in the CRM
• Ensure all customer data, notes, and follow-ups are properly reflected in the system
• Remind internal stakeholders of pending actions or deadlines
• Prepare weekly pipeline summaries showing lead volume, status changes, and progress
• Support with introductory messages, proposal drafts, and meeting scheduling when needed

What we offer:

• Comfortable work environment, remote work.
• Ongoing operations: according to European business hours
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring, dynamic work culture.

Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

Core Responsibilities

• VIP Relationship Management: Provide premium support to PRIVIP/VIP clients through alternative communication channels (Email, Instant Messengers).
• Proactive Engagement: Initiate communication with high-value players based on specific behavioral triggers to maximize Lifetime Value (LTV).
• Live Chat Decision Making: Take full ownership of VIP inquiries via live chat, exercising independent judgment to resolve issues instantly.
• Upselling & Personalization: Adapt existing promotional terms and create bespoke offers to drive incremental revenue and player loyalty.
• Cross-functional Collaboration: Act as the primary liaison between the player and internal teams (Antifraud, Billing, Retention) to expedite VIP-related issues.
• Voice of the Customer: Collect and deliver structured feedback on the gaming experience to the Product and Retention teams to drive platform improvements.

Requirements

• Proven track record as a VIP Manager or Senior Account Manager within the iGaming/FinTech industry.
• Experience with operation in different CRM systems. 
• Deep understanding of the Tier-1 market in general and retention/reactivation strategies in particular.
• Written and verbal communication skills (English B2+)
• Proficient in working with analytics and player data. Ability to interpret reports and translate numbers into actionable retention strategies.
• Ability to make quick, data-driven decisions in a fast-paced environment.

Working Hours: 09:00 – 18:00 CET

• The schedule follows a rotating bi-weekly pattern:
  - Week 1: Monday to Friday (Standard weekends off)
  - Week 2: Flexible shift (1 day off during the week, 1 day off during the weekend)

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)
• Focusing on professional development within Technical Writing or Business Analysis

Experience

• 3–5+ years in payments, fintech, or banking.
• Hands-on experience with merchant onboarding and acquiring banks.
• Background in roles such as Onboarding Manager, Merchant Operations, Account Manager, or Compliance Coordinator.

Core Knowledge

• KYC/AML, UBO, and Source of Funds.
• Corporate documents: Certificate of Incorporation, Shareholder Register, Board Resolutions.
• Commercial documents: Terms & Conditions, Privacy Policy, Refund Policy.
• Understanding of acquirer and card scheme requirements.

Key Skills

• Ability to review documents substantively, not just against a checklist.
• Managing multiple onboarding pipelines simultaneously.
• Strong follow-up and SLA management.
• Clear communication with merchants, banks, compliance, and legal teams.

Personal Qualities

• Highly detail-oriented and organized.
• Proactive and persistent.
• Results-driven.

Language

• Fluent English (C1–C2).

Nice to Have

• Experience with PSPs, acquirers, EMIs, or crypto payments.
• Exposure to high-risk industries such as crypto, forex, or gaming.