Jobs Account Manager

Data Science UA is a service company with deep expertise in AI and Data Science. Our story started in 2016 with the first Data Science UA Conference in Kyiv, and since then, we've built one of the largest AI communities in Europe.

About the Role:
We are looking for a Head of Account Management  / Head of Client Management to the our client’s team, a leader who will build our client’s Client Relationship Development department from the ground up.

The role's task is to build systematic work with existing clients: assign personal managers to them, identify needs for other products across the group, and drive revenue growth per client.

This is a position for someone who creates the function rather than manages an existing one: the structure, segmentation, work standards, motivation system, and team all need to be defined and built independently.

Responsibilities:
- Develop the department structure: client segmentation, portfolio distribution, workload norms, service levels by segment.
- Define role profiles, form an account management team of 20+ people, and ensure their development.
- Together with HR, develop a motivation system focused on client portfolio growth.
- Describe and implement client engagement standards: contact frequency, information gathering, needs identification, CRM record-keeping.
- Be accountable for revenue from assigned client portfolios across the group's entire product line.
- Build a process for transferring clients from business units to the department: criteria, mechanics, and interaction between parties.
- Ensure growth in the number of products per client and retention of the client base.
- Personally manage key client relationships.
- Work with business units: pass identified client needs to relevant specialists, support complex multi-product deals.
- Formulate requirements for CRM and client analytics: client profile card, portfolio history, cross-sell reporting.
- Initiate the development of bundled offers together with product teams.
- Represent client interests within the company, including escalation of non-standard requests.
- Build and defend the department's plan, report on key metrics.
- Build a system for measuring the effectiveness of work with the client base.
- Prepare proposals for developing and scaling the function.

Requirements:
- 5+ years in client relationship management, client base development, or commercial functions, including 3+ years in a leadership position.
- Experience creating or substantially restructuring a function for working with existing clients - not just managing an already-built structure.
- Experience in a multi-product business: bank, fintech, payment services, insurance, telecom, or a large retail/service network.
- Confident command of client base development metrics: products per client, revenue per client, retention, share of wallet.
- Experience achieving results through adjacent departments without direct authority over them.
- Practical experience hiring, developing, and managing a team of 10+ people, including managing through team leads.
- Confident experience working with CRM as a business owner/requester: formulating requirements, controlling data quality, building reporting.
- English - Intermediate or above

Nice to Have:
- Experience in financial services, payments, or a segment with high-frequency client transactions.
- Experience working with a mass client base and data-driven segmentation.
- Experience developing motivation systems for commercial teams.
- Experience working at a company in a phase of rapid growth or organizational change.
- Knowledge of customer value development methodologies: CVM, customer lifecycle management.

What offers:
- The opportunity to build a function from scratch and define how it will work.
- A mandate to form the team and a budget for its development.
- A substantial client base with real growth potential within it.
- Direct interaction with company leadership and participation in the commercial committee.
- Competitive compensation: a fixed part plus a bonus tied to department results.
- A company with a stable market position and plans for international growth.

About Us

We are a growing company in the affiliate marketing industry, providing services and solutions for affiliates, media buyers, and agencies.

We develop our own products and fintech solutions, including advertising accounts and tools that help our clients manage their advertising activities.

We are currently looking for a Lead Account Manager to manage a small team of 3–4 people and ensure smooth daily operations.

Responsibilities

• Manage and coordinate a team of 3–4 Account Managers.
• Oversee the onboarding of new clients.
• Ensure the proper creation and setup of advertising accounts.
• Monitor account functionality and make sure everything works correctly.
• Distribute tasks and monitor the team's performance.
• Help the team resolve operational issues.
• Improve internal processes and ensure efficient workflows.
• Communicate with other departments to solve client-related issues.

Requirements

• Experience in Account Management or a similar role.
• Experience working with advertising accounts.
• Understanding of affiliate marketing or media buying.
• Previous team management experience or willingness to take on a leadership role.
• Good organizational and communication skills.
• Ability to take responsibility and solve problems independently.
• Upper-Intermediate English or higher.

Nice to Have

• Experience with Meta Ads, Google Ads, TikTok Ads, or other advertising platforms.
• Experience in fintech or affiliate marketing.
• Experience with client onboarding and account setup.

What We Offer

• Opportunity to lead and develop your own team.
• Remote work.
• Competitive compensation.
• Opportunity to grow together with the company and its products.
• Friendly and collaborative working environment.

💎 VIP Account Manager | iGaming 

Main focus: personal work with VIP clients, building their loyalty and retention, and keeping service at a consistently high level. ━━━━━━━━━━━━━━━━━━━━ 

🎯 Responsibilities
 ▸ Personal communication with VIP clients via chat, messengers and phone 
▸ Dedicated work with Big Winners and Big Losers: analyzing their activity and keeping direct contact 
▸ Building long-term relationships with clients and understanding their needs 
▸ Running daily mailings and personal communications with the VIP audience 
▸ Hitting the weekly call target and other client communication KPIs 
▸ Managing bonuses, promos and personalized offers within approved rules 
▸ Assisting with deposits, withdrawals, account issues and other client requests 
▸ Analyzing player activity and behaviour, as well as key VIP segment metrics 
▸ Working with Support, Payments, Risk/Compliance and other teams to resolve client issues 
▸ Delivering on tasks and priorities set by the Head of VIP / Supervisor 
▸ Keeping a daily checklist, tracking completion of all tasks and reporting on time 
▸ Maintaining the CRM and keeping client information up to date 
▸ Following Responsible Gambling principles and internal company procedures

 ━━━━━━━━━━━━━━━━━━━━
 ✅ Requirements 
▸ Strong communication and negotiation skills 
▸ Highly client-oriented, with well-developed personal service skills 
▸ Ability to build trust-based relationships and handle objections 
▸ Analytical mindset and ability to work with client data 
▸ Stress resistance, attention to detail and strong self-organization 
▸ Ownership of assigned KPIs and tasks 
▸ Confident user of CRM and work tools 
▸ English: B2–C1, spoken and written 
▸ Experience in iGaming, online casino, Account Management, Customer Success, VIP or Retention is a plus 
▸ Understanding of online casino specifics and the VIP segment is a plus

 ━━━━━━━━━━━━━━━━━━━━ 
📩 Interested? Send your CV or DM me. Happy to share more details.

Turbo Games is a leading provider of crash and instant games, partnering with top operators, aggregators, and platforms worldwide.
We are looking for a commercially driven Slots Account Manager who understands the slots market and knows how to build strong partnerships, grow GGR, and maximize game performance across operator platforms.

Requirements:
 

• 3+ years of Account Management, Partnerships, or Business Development experience in iGaming
• Hands-on experience with slot games (provider, operator, aggregator, or platform)
• Strong understanding of the slots ecosystem and commercial performance drivers
• Experience growing partner revenue and managing strategic accounts
• Excellent negotiation and relationship management skills
• Analytical mindset with confidence working with performance data and reports
• Fluent English (C1) and Ukrainian

 Responsibilities:
 

• Manage a portfolio of operators, aggregators, and platform partners
• Build long-term relationships with key stakeholders and decision-makers
• Drive GGR growth through game launches, promotions, tournaments, and commercial initiatives
• Negotiate game placements, lobby visibility, and promotional campaigns
• Monitor partner performance, identify growth opportunities, and prepare business reviews
• Coordinate game releases with Product, Marketing, Integration, Support, and Finance teams
• Gather partner feedback and market insights to improve products and commercial strategy
• Represent the company at industry events and partner meetings

Nice to have:
 

• Experience working with Tier 1 operators
• Experience launching games across multiple markets
• Knowledge of regional player preferences and promotional mechanics
• Experience with CRM systems, BI dashboards, and revenue reporting

We offer:
💻 Work format
- Choose where and how to work — from home, the office, or anywhere in the world.
-  Flexible schedule — we value your life rhythm.

🎉 Atmosphere and development
-  Gifts, giveaways, training, team buildings, and corporate events — you’ll never be bored with us!
-  Internal training, mentoring, access to courses.
-  Career growth without bureaucracy.

🏝 Vacation and sick leave
 🗓 Annual paid leave: 20 working days + 5 additional days off
 💊 Paid sick leave: 15 days per year
 🧠 Professional support: access to psychologist consultations (compensation package may be extended)
 💻 Online development: regular webinars, workshops, and trainings on both professional and general topics

🚀 Why us?
If you are looking for a friendly and ambitious product company that:
-  Uses modern technologies,
-  Values initiative and independence,
-  Is focused on the constant development of the team and the product

Then we are waiting for you! 🤝

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.
 

About the Team and Role

As a Junior Account Manager, you will be the main point of contact for our clients, ensuring they get maximum value from Solidgate’s payments solutions.

This role combines relationship management, analytics, and business development, giving you hands-on experience in the fast-paced world of fintech and global payments. You will work closely with Sales, Marketing, and Product teams to deliver outstanding client experiences, identify growth opportunities.
 

What you’ll own

• Build and maintain strong relationships with existing clients, supporting them in all payment-related questions.
• Identify growth opportunities through upsell and cross-sell initiatives.
• Understand client needs and recommend suitable product solutions.
• Research markets and industries to discover new business opportunities.
• Collaborate with Sales, Marketing, and Product teams to deliver the best client experience.
• Track and report client performance metrics, providing insights that guide decisions both internally and externally.

You’re a great fit if you have

• Bachelor’s or Master’s degree (completed or in progress)
• Strong academic achievements and results
• English proficiency at Upper-Intermediate level or higher
• Strong communicator with excellent problem-solving and analytical skills.
• Organized, proactive, and capable of thriving in a fast-paced environment

• High level of responsibility and a results-driven mindset

   

Why Solidgate?

• No internships here — we build careers. Get hands-on from day one and make a real impact.
• Your work = real outcomes. Shape how global companies move money.
• Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
• Flex your schedule. Balance studies and work with flexible hours that fit your life.
• Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.


Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.

Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

We are expanding our Customer Success team and looking for a Customer Success Manager to drive long-term value, build trust-based relationships, and foster a culture of customer advocacy across our North American B2B accounts.

💡 Why is this role important to us?

The main purpose of this role is to proactively help clients achieve their business goals using Precoro. As a strategic post-go-live partner, you will ensure high customer satisfaction, maximize retention, drive portfolio expansion, and turn our clients into active brand advocates.

🎯 Key Responsibilities:

• Account Portfolio Management: Own and nurture a portfolio of North American B2B accounts post-go-live.
• Strategic Engagement & Growth: Lead Executive Business Reviews (EBRs/QBRs), develop Joint Success Plans, and handle contract renewal and expansion conversations.
• Customer Health Monitoring: Continuously track product usage and health metrics, proactively identifying and mitigating churn risks.
• Consulting & Value Adoption: Consult clients on core procurement use cases, conduct refresher trainings for key users, and guide them through new product adoption, modules, and strategic integrations.
• Commercial Mindset (CS Sales): Confidently navigate discussions around pricing, contract renewals, upselling, and cross-selling.
• Voice of the Customer: Capture structured feedback, market insights, and product requirements to share with Product, Sales, and Marketing teams.

• Brand Advocacy: Engage satisfied customers in building case studies, leaving platform reviews (G2, QBO, etc.), and providing referrals.

   

🔍 What We Are Looking For:

• Proven Experience: Past track record in Customer Success, Account Management within a B2B SaaS environment.
• Exceptional Communication: Excellent English skills (both written and verbal) with strong presentation abilities and the capacity to engage in smooth, confident small talk with US clients.
• Commercial Acumen: Understanding that Customer Success is a growth-driver (not just technical support) and being comfortable discussing monetary aspects, price adjustments, and upsells.
• Problem-Solving & Adaptability: Process-oriented thinker capable of finding creative workarounds in complex customer setups.

• Resilience & Ownership: Ability to handle uncomfortable client conversations, take full ownership of results, and thrive in a fast-paced, scaling environment.

   

Nice-to-Haves:

• Experience working with North American / US clients.

• General understanding of how B2B Sales and Marketing functions operate.

   

Why you’ll love working at Precoro:

• Global Impact: You will work on a top-tier B2B SaaS product used by 1,000+ international businesses across the US, Europe, and worldwide.
• Trust-based Management: No micromanagement — your ideas and initiatives are always encouraged and truly matter.
• Supportive & Ambitious Team: You’re not alone — our team is open, honest, and always ready to support your professional journey.
• Reimbursement for Professional Growth: We invest in your development through courses, conferences, and educational resources.

• Flexibility & Balance: We care about results, not how long you sit at your desk + 26 paid days off annually + paid unlimited sick leave.

   

📋 What to Expect:

1. CV and Video Pitch Review
2. Test Task

3. Interview with the hiring manager (60 minutes)

    

The trial period will last 3 months, after that, you’ll get lots of congratulations!

Join the Precoro team and let’s create innovation together! 🤩 We truly appreciate every application, but will reach out only to candidates whose profiles align with the role.

Precoro is an innovative AI-powered procurement centralization & automation B2B SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

We are expanding our Customer Success team and looking for a Customer Success Manager to drive long-term value, build trust-based relationships, and foster a culture of customer advocacy across our EMEA & APAC B2B accounts.

 

💡 Why is this role important to us?

The main purpose of this role is to proactively help clients achieve their business goals using Precoro. As a strategic post-go-live partner, you will ensure high customer satisfaction, maximize retention, drive portfolio expansion, and turn our clients into active brand advocates.
 

Requirements
 

🎯 Key Responsibilities:

• Strategic Onboarding & Retention: Partner with Implementation Specialists to ensure smooth onboarding, monitor account health, and proactively prevent churn.
• Account Growth & Renewals: Drive contract renewals, upsells, and cross-sells, conducting Executive Business Reviews (EBRs) and joint success plans.
• Consulting & Feature Adoption: Guide clients on procurement best practices, workflow redesign, and adoption of new modules and integrations.
• Training & Enablement: Train key stakeholders, primary contacts (POCs), and power users to maximize platform value.
• Voice of Customer & Advocacy: Gather product feedback for internal teams (Product, Sales, Marketing) and drive client advocacy (case studies, referrals).
• Community & Operational Excellence: Lead webinars and roundtables while maintaining HubSpot CRM accuracy and optimizing internal CSM processes.
  
   

🔍 What We Are Looking For:
 

• Proven Experience: Background in Customer Success or Account Management within a B2B SaaS environment, managing long-term customer partnerships over years (rather than short-term project-based work).
• Mindset & Ownership: You don’t just ask "how“—you dig deep into “why.” Driven by high curiosity, proactivity, personal accountability, and strong time management skills.
• Exceptional Communication: Fluent English (C1+, both written and verbal) with strong presentation skills and the natural ability to engage in smooth, confident small talk.
• Commercial Acumen: Understanding that CS is a revenue driver (not technical support). Comfortable discussing pricing, contract renewals, and upsells.
• Resilience & Problem-Solving: Ability to handle uncomfortable customer discussions, navigate complex accounts, and find creative solutions.
  
   

✨ Why you’ll love working at Precoro:
 

• Trust-based management: No micromanagement—your ideas and initiatives are always encouraged.
• Supportive team culture: You’re not alone; our team is open, honest, and always ready to help.
• Reimbursement for professional learning: We invest in your growth through courses, lectures, and workshops.
• Flexible hours: We care about results, not how long you sit at your desk.
• 26 days off annually: 15 vacation days + 11 public holidays.
• Medical insurance: Available after six months.
• Unlimited sick leave: No medical certificate required. Your health matters most.
• Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!
• Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.
  
   

📋 What to Expect:
 

1. HR Interview with Daria (45 min)
2. Test task
3. Interview with the Hiring Manager (Jane) (90 min)
4. Job Offer & Welcome to the Team! 🚀
    

We truly appreciate every application, but we will reach out only to candidates whose profiles align with the role requirements.

We are looking for an experienced VIP Account Manager who has worked with high-roller clients in gaming. You don't just service accounts — you manage your own portfolio of high-value players and are responsible for your results. You will build a long-term retention strategy and actively work on increasing players' lifetime value. 
Sounds like a challenge for you? Then check out the details below.

We are looking for a Day Shift VIP Manager who will provide 24/7 support for our top clients. Schedule: 2/2, 10:00–22:00 (EEST).

What you will do

• Manage your own portfolio of VIP players and build an individual approach to each one
• Independently make decisions regarding personalized offers and rewards within established limits. Escalate only critical cases to the Shift Lead
• Monitor player activity and act proactively: notice changes in behavior, choose the right action, and launch it
• Be the first to reach out with offers, event invitations, or simply to check in. Don't wait for the player to write first
• Hand over the shift to the night team so that nothing gets lost: report what happened, who needs follow-up, and what remains open
• Quickly escalate technical questions and account issues to the Support team and keep the Product team informed about the issues your players encounter most often

Your superpowers

• 2+ years of experience working with your own portfolio of paying clients, including at least one year with a high-value segment. Experience working with VIP players in gaming is a strong signal, but a clear transition from Support or Account Management into VIP is also suitable
• You are used to having your work evaluated based on specific metrics. Retention, reactivation, deposit frequency, and LTV are familiar metrics to you, and you understand how they affect the performance of your portfolio. In your intro message, name two metrics that you personally managed to improve and explain how you achieved it
• Practical experience working with CRM and customer engagement platforms (Customer.io or equivalents), ticketing systems (Intercom, LiveChat, Jira or equivalents), and analytical dashboards for segmentation
• You don't just answer questions but anticipate what the client will need next. Communication quality is evaluated, so this is not simply a nice-to-have
• You can independently make decisions in non-standard situations without waiting for approval and take responsibility for their outcomes
• Advanced/Fluent English is mandatory

Bonus Points

• You are part of the CS/CS2 gaming community
• Knowledge of additional languages will be an advantage

Team Perks

• PRO&BRO team, with whom it's great to create new gaming universes
• Fully remote from anywhere in the world. If you prefer coworking, we will compensate for its cost
• Workspace upgrade with a budget for purchasing the necessary equipment
• Flexible schedule without time trackers, as we are focused on results
• Semi-annual bonus for team members as recognition of shared achievements
• Wellness boost for gym, yoga, dancing, massage, psychologist, and more to support your balance and energy
• Skill development with the Yoda internal knowledge-sharing project, compensation for education, certifications, English and Ukrainian language courses, and access to AI tools
• Days off and gifts for important dates that you choose yourself (birthday, work anniversary, birth of a child, wedding)
• JAM activities: twice-yearly workations in different parts of the world, cool offline team-building, CS2 and Dota tournaments, quizzes, lectures, and many other team events
• As well as relocation, a parents' policy, a referral program, and many other opportunities and perks

About the company: Vista Trans is the leading enterprise on the US market and an international cargo shipment company, including asset and 3PL sides. The freight industry offers various solutions, and we provide them all at the highest quality. With a robust fleet of 500 power units and 700 trailers across 3 main divisions, Dry, Temperature control and Open Deck, we will secure you with full support regarding any type of truck shipment. Let our flexible terms, combined with great benefits, help you establish a long-lasting partnership with us.

About the role: The Account Manager in the Business Development Department will be responsible for managing customer relationships and ensuring exceptional service delivery. Working closely with the Account Executive, the Account Manager will serve as the primary point of contact for a portfolio of clients, handling day-to-day communication, resolving issues, and supporting the growth of business relationships.

Schedule: 3 pm — 1 am Kyiv time, Mon-Fri.

We offer:

• Starting NET salary from $1000.
• Career growth within a US company, annual salary reviews.
• Paid vacation, sick leaves, and US public holidays.
• Payments are made in national currency but tied to the USD exchange rate.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

Customer Relationship Management:

• Serve as the main contact for the Account Executive’s portfolio of clients, building and maintaining strong relationships to foster trust and loyalty.
• Address customer inquiries, provide updates, and ensure timely communication regarding shipments, rates, and service-related issues.

Account Support:

• Collaborate with the Account Executive to onboard new clients, analyze customer needs, and identify opportunities for growth.
• Monitor client accounts to ensure services meet expectations and align with contractual agreements.
• Support the Account Executive in implementing tailored strategies for each customer to increase retention and business volume.

Issue Resolution:

• Resolve customer concerns promptly and effectively, coordinating with internal teams to ensure operational excellence.
• Escalate and follow up on critical issues to ensure timely resolution and customer satisfaction.

Collaboration & Reporting:

• Partner with internal teams, including operations and marketing, to execute customer-focused initiatives.
• Assist in preparing reports on account performance, customer feedback, and growth opportunities for management review.

Operational Oversight:

• Track and oversee freight operations for assigned accounts, ensuring shipments are delivered on time and in compliance with client expectations.
• Monitor accounts to identify inefficiencies and propose solutions to improve processes and enhance customer satisfaction.

Qualifications:

• Education: A Bachelor’s degree or equivalent experience in logistics or customer service may be considered.
• Experience: 2-4 years of experience in account management logistics, or transportation-related customer service.
• Experience working closely with sales teams or Account Executives is a plus.

Skills:

• Customer Service Excellence: Proven ability to manage customer relationships and resolve concerns effectively.
• Organization & Time Management: Strong ability to prioritize tasks and manage multiple accounts simultaneously.
• Communication: Exceptional verbal and written communication skills to interact with clients and internal teams.
• Collaboration: A team player with the ability to work cross-functionally to achieve shared goals.
• Problem-Solving: Analytical mindset with the ability to troubleshoot issues and provide innovative solutions.
• Technical Proficiency: Familiarity with CRM tools and logistics management software. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Anybody could sell a pen, but have you tried selling graphic design?

Any success?

Yes? WE NEED YOU!

LeQB design studio is looking for a proactive and motivated Sales Manager to join our talented team.

You are our type of candidate if you:

SPEAK and WRITE IN ENGLISH FLUENTLY, we mean it! Understand the intentions behind the words. Can use any situation to your advantage. This is the position for the wolf of Wall Street in design, who is driven by helping other people do what you want them to. Namely — to have their home designed by us.

What we expect:

• Fluent written C1 and spoken a solid B2 English at least. If you don’t have any certificate that proves your level, be ready to pass 2 tests if selected;
• 2+ years of experience in sales. Proactiveness and strong interpersonal skills. Well-developed business communication skills. Ability to turn qualities into advantages and unique offers.
• Be proficient in Office suite or similar document processing programs. Be reachable by phone/email at any time.

We consider the following as advantage:

• Knowledge of Arabic country. Successfully passed courses in Psychology or Sales.
• Understanding the graphic design market.
• Previous sales experience in the design sphere.

Your main responsibilities:

• Work with the clients from processing their requests to closing the deal. No cold calls, tons of emails, shouting into the void — we work with interested customers only. Create and change the clients' database information and supporting documents.
• Proactive work with leads responding to messages on social networks, prompt processing of converted leads, phone calls, and online meetings with customers.
• Prepare necessary documentation for participation in tenders and competitions. Search for new ways to develop&promote the studio.
• THE MOST IMPORTANT TASK: to sell the products, not just consult the clients.

What We Offer:

• Competitive salary based on results and closed deals.
• Full onboarding process.
• Work with international clients and projects.
• Opportunity to practice English and Arabic daily. Business trips to UAE, Qatar, Saudi Arabia, Kuwait and all over the world. Great team and support at every stage.
• Non-stop professional growth. If you feel like all this resonates with your personality, don’t hesitate to send us your CV, cover letter and recommendations or apply for the job here.

More about LeQB here:

www.le-qb.com

www.instagram.com/leqb.architects/

www.facebook.com/studio.leqb.architects/

We are a fast-growing international FinTech company providing payment solutions to businesses across multiple markets.
As we continue expanding globally, we are looking for a Key Account Manager (KAM) who will be responsible for managing, retaining, and growing relationships with our key merchants and strategic partners.
This role sits at the intersection of client relationships, operations, and commercial growth. You will act as the primary point of contact for key accounts, ensure smooth day-to-day cooperation, coordinate internal teams, and identify opportunities to expand existing partnerships.
Role MissionBuild strong, long-term relationships with key merchants and partners, ensure a high level of service and retention, and drive account growth through deeper cooperation, upsell, and cross-sell opportunities.
 

Key Responsibilities

• Serve as the primary point of contact for key merchants and strategic partners.
• Build and maintain strong, long-term relationships with assigned accounts.
• Manage the full account lifecycle after onboarding and ensure smooth ongoing cooperation.
• Support merchant onboarding, integrations, and operational activities.
• Understand merchants’ business models, needs, challenges, and growth plans.
• Monitor account performance and identify potential risks or opportunities.
• Drive merchant retention, satisfaction, and overall account health.
• Identify and develop upsell and cross-sell opportunities within existing accounts.
• Coordinate internally with Risk, Compliance, Operations, Finance, Product, Support, and Technical teams.
• Manage merchant requests, escalations, and operational issues, ensuring timely resolution.
• Conduct regular account reviews and maintain ongoing communication with key stakeholders.
• Identify opportunities to increase transaction volumes and expand cooperation with existing merchants.
• Maintain accurate CRM records, account updates, and commercial information.
• Prepare account performance updates and provide relevant client insights to the leadership team.
• Represent the company during client meetings, industry events, and conferences when required.

Requirements

• 2+ years of experience in Account Management, Key Account Management, Customer Success, Merchant Success, or Client Relationship Management.
• Experience within FinTech, Payments, PSP, Acquiring, Banking, SaaS, iGaming, or E-commerce environments is preferred.
• Experience managing B2B clients, merchants, or strategic partners.
• Strong communication and relationship-building skills.
• Good understanding of payment processing workflows, merchant operations, acquiring, or financial services.
• Ability to understand client needs and translate them into actionable solutions.
• Experience coordinating multiple internal stakeholders and departments.
• Ability to manage multiple accounts and priorities simultaneously.
• Strong problem-solving and escalation management skills.
• Commercial mindset with the ability to identify account growth opportunities.
• Customer-oriented and proactive approach.
• Experience working with CRM systems such as HubSpot, Salesforce, Pipedrive, or similar is preferred.
• Fluent English.

Success in the First 90 Days

• Successfully onboard into the company’s products, payment infrastructure, and account management processes.
• Build strong working relationships with assigned merchants and key internal stakeholders.
• Gain a clear understanding of each assigned account, including business model, volumes, priorities, and potential risks.
• Establish regular communication and account management routines with key merchants.
• Successfully manage operational requests and coordinate their resolution with internal teams.
• Identify initial upsell, cross-sell, or account growth opportunities.
• Contribute to merchant retention and satisfaction across the assigned portfolio.
• Become a trusted point of contact for key clients and partners.

What We Are Looking ForWe are looking for a proactive Key Account Manager who knows how to build trust, understand client businesses, and turn strong relationships into long-term commercial partnerships.
The ideal candidate is comfortable working with multiple stakeholders, understands the dynamics of the payments industry, and can balance client satisfaction with commercial objectives.
You do not simply react to merchant requests — you understand what is happening within each account, anticipate potential challenges, identify growth opportunities, and actively develop the partnership over time.

Innoware is a leading IT consulting company, Microsoft Solutions Partner, certified in cyber and information security (ISO/IEC 27001). We help businesses enhance operational efficiency and ensure data security by implementing Microsoft IT solutions – ERP, CRM, Power Platform, AI, and delivering secure cloud IT infrastructure. For 25 years, we have been providing high-quality services, and during this time, the Innoware team has completed over 500 projects in Ukraine and 18 countries worldwide. Our clients include successful, world-renowned companies such as Ciklum, Elcore Group, KERNEL, Nova Poshta, Obolon, the American Chamber of Commerce in Ukraine (ACC), SOS Children's Villages, Orbico, and many others.

Innoware’s headquarters are in Kyiv, where we are currently working on a critical task for Ukrainian businesses – the transition from russian-origin software (specifically 1C/BAS) to modern, secure, and international solutions from Microsoft. Today, there is a growing demand for such changes in Ukraine, and Innoware is helping businesses navigate this transformation by implementing solutions based on Microsoft products and adapting them to Ukrainian realities. At the same time, we continue to work with our long-standing foreign clients and welcome new partners worldwide who value the professionalism of our IT specialists.

As we continue to grow and launch new strategic projects in Ukraine and abroad, we are expanding our team and inviting a Sales/Account Manager focused on Microsoft Cloud IT Infrastructure solutions.

We’re looking for an active, attentive person who is ready to study a lot and deepen their expertise in new products and processes. On our side, we offer a detailed educational guide, as well as professional mentors’ support. 

Your products:

• Licenses for Microsoft B2B IT solutions – Microsoft 365, Azure, Copilot, ERP, CRM and others.
• Service for support and implementation of Microsoft Cloud IT Infrastructure solutions for companies. These can range from specific customer needs to comprehensive projects (migration, building IT infrastructure, etc.).

You customers’ geography: mainly Ukraine + EU, UAE, UK, USA.

Lead sources: ~70% – inbound warm leads from marketing, ~30% – your own search.

Your key tasks and responsibility

Sales: 

• Actively communicating with leads – identifying needs and expectations, recording all interactions in CRM.
• Selecting licenses, calculating cost and processing the purchase of licenses for prospective and existing customers to use Microsoft solutions.
• Managing deals from initial contact to signing – negotiating, organizing and conducting meetings, company presentations, demonstrations of IT solutions.
• Building long-term relationships with prospective clients, including maintaining regular communication, providing all the information they need to decide to work with us.
• Preparing all documents needed for a successful deal, including commercial proposals, tender documentation, contracts (with lawyers).
• Participating in PR and business activities – attending offline and online events, organized by Innoware and our partners, representing the company, actively networking with participants.

Account Management:

• Forming requests for invoices, controlling payments and re-signing agreements. All this is in cooperation with colleagues from the financial and legal departments.
• Keeping accounts and licenses up to date.
• Overseeing the prompt and timely provision of services to customers.
• Identifying new needs of existing clients, providing them information about Innoware’s solutions and services upon their requests.
• Planning interaction with each client, monitoring customer satisfaction.

Developing your own expertise – deeply studying solutions/products that you sell, analyzing the market, searching for new sales opportunities.

Experience and knowledge we’re looking for:

• You have 3+ years of experience in a Sales, Account Management, Customer Support or Project Management role within IT consulting (ERP, CRM, Power Platform, cloud infrastructure, SaaS), telecom, IoT, business consulting or related fields.
• You’re experienced with administering processes of customer’s documents preparation, including invoices, controlling payments.
• Will be an advantage if you sold and/or handled licenses for B2B IT solutions of any vendor.
• You understand the variety of B2B IT solutions – what types they can be and what business needs they cover, plus you’ve got skills and an interest in learning about technical issues.
• You’ve got experience in managing multiple customers and projects simultaneously and cooperating with cross functional teams.
• Your English is Upper Intermediate, your Ukrainian is fluent and competent.

Soft skills we believe are important for success in this role:

• Accuracy, commitment to high quality, ability to make sure tasks get done and take responsibility for results.
• Ability to work effectively independently and be a reliable partner in a team.
• Ability to prioritize tasks, meet deadlines.
• Strong communication skills.
• Initiative and proactivity, seeing opportunities for business development and proposing solutions.
• Desire to grow – willingness to learn, improve your skills, analyze the market, and achieve outstanding results.

What we offer:

• Development and support – personalized training plan on Microsoft solutions and Innoware’s services, mentoring from experienced colleagues, real career growth opportunities. 
• Wide sales opportunities – Innoware has solutions that cover almost all business needs in IT infrastructure – ERP, CRM, Power Platform, Azure, Microsoft 365, AI services, security solutions and many others.
• Diverse work – communication with clients from different industries and countries, participation in the development of Innoware's business in Ukraine and abroad. 
• Our values and corporate culture – Innoware is an environment of open, professional communication, teamwork, honest relationships, and mutual trust. We support each other in both work and life. We hold a pro-Ukrainian stance, have not worked with russian companies since 2014, and actively support the Armed Forces of Ukraine.
• Full remote format. If you’re interested and able to visit Kyiv from time to time – we have an office there and we’d love to see you (but subject to the security situation).
• Work-life balance: standard schedule from 9:00 a.m. to 6:00 p.m., flexibility is ±1-2 hours, paid vacation and sick leave, weekends (Sat, Sun), and additional days off for public holidays.
• Cooperation format – permanent full-time contract.
• Compensation – fixed rate + bonuses from sales. We believe this should be standard, but it's worth mentioning that we always pay in full and on time.

Want to sell top IT solutions from Microsoft and Innoware as well as develop your career?

Please apply with your detailed CV in Ukrainian or English. We will carefully review your CV and contact you if your background meets the vacancy expectations.

Join the Innoware team – sell, grow, and achieve more!

Learn more about Innoware: https://innoware.com/

Learn more about job opportunities at Innoware: https://innoware.com/career/ 

About RiskSeal

RiskSeal is a B2B startup serving fintech clients globally. Our API-first credit risk management platform enables digital banks and consumer lenders to simplify onboarding through data-driven insights.

We are growing rapidly and value collaboration with passionate, creative professionals. Join us to innovate, contribute your expertise, and grow alongside our team.

Headquarters: Dallas, Texas, USA

European Office: Warsaw, Poland

Job description

We are looking for an experienced Customer Success Manager to join our team. The ideal candidate will have 3+ years of professional experience and a strong ability to craft clear, valuable, and engaging written communication. This is a full-time remote position suitable for a Middle+ level specialist.

Responsibilities

• Own and manage a portfolio of client accounts, ensuring high satisfaction and retention.
• Serve as the primary point of contact for customers after onboarding.
• Drive product adoption and ensure clients extract maximum value from the platform.
• Identify upsell and cross-sell opportunities aligned with client needs and business goals.
• Coordinate with product, support, and tech teams to resolve client requests efficiently.
• Conduct regular business reviews and performance check-ins with clients.
• Monitor usage metrics, client health indicators, and proactively mitigate churn risks.
• Gather client feedback and communicate insights internally to influence product improvements.
• Support contract renewals and commercial negotiations in collaboration with leadership.

Requirements

• 3+ years of experience in Account Management, Customer Success or B2B client-facing roles.
• Experience in fintech, credit scoring, risk analytics, fraud prevention or SaaS industries.
• Strong understanding of API-based products and data-driven solutions (technical literacy is important).
• Proven track record of retaining and growing enterprise or mid-market accounts.
• Excellent communication and presentation skills in English (B2+); Spanish is a plus.
• Strong analytical mindset with ability to interpret performance metrics and client data.
• Ability to manage multiple accounts in a fast-paced environment.
• Experience working with CRM systems (HubSpot, Salesforce, etc.).
• Proactive, ownership-driven and commercially minded.

What we offer

• Competitive salary based on experience
• Flexible working hours and remote cooperation
• Opportunities for career growth and skill development
• Paid vacation and benefits package

About RiskSeal

RiskSeal is a B2B startup serving fintech clients globally. Our API-first credit risk management platform enables digital banks and consumer lenders to simplify onboarding through data-driven insights.

We are growing rapidly and value collaboration with passionate, creative professionals. Join us to innovate, contribute your expertise, and grow alongside our team.

Headquarters: Dallas, Texas, USA

European Office: Warsaw, Poland

Job description

We are looking for an experienced Account Manager to join our team. The ideal candidate will have 3+ years of professional experience and a strong ability to craft clear, valuable, and engaging written communication. This is a full-time remote position suitable for a Middle+ level specialist.

Responsibilities

• Own and manage a portfolio of client accounts, ensuring high satisfaction and retention.
• Serve as the primary point of contact for customers after onboarding.
• Drive product adoption and ensure clients extract maximum value from the platform.
• Identify upsell and cross-sell opportunities aligned with client needs and business goals.
• Coordinate with product, support, and tech teams to resolve client requests efficiently.
• Conduct regular business reviews and performance check-ins with clients.
• Monitor usage metrics, client health indicators, and proactively mitigate churn risks.
• Gather client feedback and communicate insights internally to influence product improvements.
• Support contract renewals and commercial negotiations in collaboration with leadership.

Requirements

• 3+ years of experience in Account Management, Customer Success or B2B client-facing roles.
• Experience in fintech, credit scoring, risk analytics, fraud prevention or SaaS industries.
• Strong understanding of API-based products and data-driven solutions (technical literacy is important).
• Proven track record of retaining and growing enterprise or mid-market accounts.
• Excellent communication and presentation skills in English (B2+); Spanish is a plus.
• Strong analytical mindset with ability to interpret performance metrics and client data.
• Ability to manage multiple accounts in a fast-paced environment.
• Experience working with CRM systems (HubSpot, Salesforce, etc.).
• Proactive, ownership-driven and commercially minded.

What we offer

• Competitive salary based on experience
• Flexible working hours and remote cooperation
• Opportunities for career growth and skill development
• Paid vacation and benefits package

We are currently seeking a skilled Account Manager with exceptional communication and negotiation abilities. Joining our team offers the chance to work on exciting projects and explore career advancement opportunities, all within a supportive and collaborative environment.

Requirements:

• 2+ years of experience as an Account Manager/Sales Manager in the IT industry;

• Proven ability to manage top-tier clients and handle the associated pressure;

• Strong problem-solving skills, proactive mindset, and excellent negotiation abilities;

• Ability to thrive in a fast-paced, complex, and rapidly changing environment;

• Commercially minded, with strong analytical/numerical skills;

• Fluent in English, both spoken and written.

Responsibilities:

• Responsible for driving and maximizing revenues with assigned customers;

• Build and maintain strong relationships with key stakeholders within customer organizations;

• Serve as the primary point of contact for your customers within the company;

• Continuously monitor customer feedback to anticipate business needs and relay them to the team;

• Regularly report on KPIs and account status updates to the Head of Account Management.

IT Craft offers:

• Competitive compensation according to the qualifications;
• Flexible working hours, remote work;
• Opportunity for career growth;
• Compensation for technical courses, educational resources and sport;
• In-house English training;
• A friendly team of open-minded people.

Please send your CV.

By submitting your application, you consent to the processing of your personal data in accordance with IT Craft's Privacy Policy, available at https://itechcraft.com/datenschutz/ 

Ми шукаємо Account Manager із сильними комунікаційними та переговорними навичками. У нашій команді ви матимете можливість працювати з цікавими проєктами, розвиватися професійно та зростати разом із компанією в атмосфері підтримки та співпраці.

Вимоги:

• Досвід роботи на посаді Account Manager або Sales Manager в ІТ-галузі від 2 років;
• Досвід роботи з ключовими клієнтами та вміння ефективно працювати у складних і напружених ситуаціях;
• Сильні навички вирішення проблем, проактивний підхід і відмінні навички ведення переговорів;
• Здатність діяти в динамічному, складному та стрімко змінному середовищі;
• Комерційне мислення та сильні аналітичні навички;
• Вільне володіння англійською мовою, як усною, так і письмовою.

Обов'язки:

• Розвиток співпраці із закріпленими клієнтами та збільшення доходу за відповідними акаунтами;
• Налагодження та підтримка міцних відносин з ключовими стейкхолдерами в компаніях клієнтів;
• Ведення комунікації з клієнтами, як основна контактна особа;
• Регулярний збір та аналіз зворотного зв’язку від клієнтів, визначення їхніх бізнес-потреб і передача відповідної інформації команді;
• Регулярне звітування Head of Account Management щодо ключових показників (KPI) та поточного статусу акаунтів.

IT Craft пропонує:

• Конкурентну оплату відповідно до кваліфікації;
• Гнучкий графік, дистанційну роботу;
• Можливість кар’єрного росту;
• Компенсацію за технічні курси, освітні ресурси та спорт;
• Внутрішнє навчання англійської мови;
• Дружню команду відкритих людей.
   

У разі зацікавленості надішліть, будь ласка, своє резюме.

Відгукуючись на вакансію, ви погоджуєтеся на обробку ваших персональних даних відповідно до Політики конфіденційності IT Craft, доступної за посиланням: https://itechcraft.com/datenschutz/.