Jobs Account Manager

TRENDFORMER is a company with an innovative product — we don’t just make toys! Our professional and creative team has created and launched into the international market our own unique phygital products under the brands PIXIO (pixio.site), HEY CLAY (hey-clay.com), and VOXART (vox.art), which are successfully sold in over 50 countries worldwide.
 

We are currently looking for a Key Account Manager who will be responsible for supporting and developing partnerships with international partners (loyalty agencies, entertainment licensors, and key retailers).
 

Key responsibilities of the Key Account Manager at TRENDFORMER:

• Manage projects within existing entertainment license partnerships;
• Lead the communication with international partners and licensors;
• Coordinate loyalty programs with partners — from mechanics development to rollout control across retail chains;
• Support project sales efforts and coordinate execution: deadlines, budgets, and material approvals with licensors (approval process);
• Analyze campaign results and prepare reporting;
• Build long-term relationships with key partners and identify opportunities to expand cooperation;
• Coordinate cross-functional teams within the company (marketing, logistics, sales) to deliver projects;

• Over time — take part in developing new partnership directions and key negotiations.

   

Our ideal candidate has:

• 5+ years of experience in a client-facing/partnership role (entertainment, licensing, loyalty programs, BTL/promo campaigns, trade marketing, production, or related fields);
• Fluent English (B2+/C1) — daily business communication with international partners;
• Experience in negotiations and end-to-end project management;
• Proactivity and strong communication skills — able not only to execute, but to grow partnerships;
• Strong attention to detail and ability to manage multiple projects simultaneously;
• Passionate about business development;
• Motivation to grow into a business development role;

• Ownership of projects and key client relationships.

   

What we offer:

• The chance to create innovative products with us. Products with impact. Products that kids love;
• Competitive salary;
• An open-door policy;
• Flexible working hours;
• Remote work or the option to work from the office, as preferred;
• Team retreats and informal team bonding;
• Gifts for every team member.
•  

We’d love to have you as part of our team!

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.
 

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)
• Willingness to work shifts and be available outside standard hours for VIP client needs
   

NICE TO HAVE:

• Knowledge of German, Spanish, French or other additional languages
• Understanding of sports betting products and player behavior
• Experience working with different back-office/admin systems
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

🔴 about the company
whiteout is an international media buying agency born in ukraine, specializing in the gambling and betting verticals. backed by venture capital, they’ve already established digital activity across 30+ countries — from latam to southeast asia. at their core, they’re a team of passionate igaming experts. energetic, ambitious, and laser-focused on results — we move fast, think big, and never settle. if you’re hungry to grow and thrive in a high-performance environment, you’ll feel right at home with them.
 

🔴 the role
as we scale, we are seeking an Account Farmer.
 

🔴 what you will be working on

• manage and maintain Google Ads accounts and advertising infrastructure.
• prepare and configure accounts for media buyers.
• work with anti-detect browsers and manage multiple browser profiles.
• integrate mobile applications with Google Ads.
• handle Google Ads account suspensions and submit appeals.
• maintain account reporting and tracking spreadsheets.
• configure and manage proxies.
• support media buyers with day-to-day technical requests.
• work with advertising trackers and ensure correct integrations.
   

🔴 your background

• at least 6 months of experience supporting advertising infrastructure, preferably with Google Ads.
• experience managing Google Ads accounts.
• familiarity with anti-detect browsers and multi-browser environments.
• understanding of common media buying workflows and requests.
• basic knowledge of Google Ads interfaces and English-language dashboards.
• understanding of proxies and experience configuring them.
• basic understanding of advertising trackers.
   

🔴 what we offer:

• flexibility and freedom: choose fully remote, hybrid, or office-based work yourself;
• strong team: work alongside some of the industry’s top talent;
• career development: take courses, attend top-notch conferences;
• health support: paid vacation and sick leaves, and access to a corporate psychologist;
• corporate culture: enjoy off site parties, team-buildings, sport events, and corporate gifts.
   

let`s talk.

We’re looking for a Senior Account Manager — someone who understands that in B2B iGaming, great relationships are built on sharp business acumen, speed, and strategic influence. As we prepare to launch our slot portfolio to the market, you will be the driving commercial force behind our footprint. You won’t just manage accounts; you’ll pave the way, open doors with major operators, and turn our games into top-performing assets across partner platforms.

What you’ll do

• Drive commercial success: Take full ownership of B2B sales and account expansion during our market launch phase;
• Build and execute pipeline: Identify, negotiate with, and onboard key iGaming operators, aggregators, and platforms;
• Become a strategic partner: Work closely with operator casino managers to secure optimal lobby positioning, prominent game placement, and targeted promotional campaigns;
• Align product with performance: Analyze performance data (GGR, NGR, bets, active players) to spot growth opportunities and feed market insights back to product and leadership teams;
• Represent the brand: Be the face of the company at major industry events, expos, and client meetings, building long-term trust and high-value industry connections;
• Shape commercial processes: Help build our sales playbook, commercial terms, and account management framework as we scale.

What you bring

• Proven track record: 4+ years of B2B Sales / Account Management experience within a slot provider, aggregator, or top-tier iGaming ecosystem;
• Established network: Strong, active contacts with casino operators, CRM heads, and platform decision-makers;
• Launch mindset: Experience taking a product or portfolio to market from scratch (or driving massive growth in an early-stage environment);
• Data-driven & business-smart: Deep understanding of key industry metrics (GGR, NGR, RTP impact, lobby visibility, promotion ROI) and how to negotiate win-win commercial deals;
• Product passion: You genuinely understand slot mechanics, player preferences, and what makes a game perform in different markets;
• Exceptional communication: Confident, persuasive, and adept at negotiating complex deals with both operational teams and C-level stakeholders;
• Autonomy & drive: You thrive in high-ownership environments where you set your own pace and take pride in closing deals;
• Fluent English (additional languages like Spanish, German, or Portuguese are a major plus).

Benefits

• 21 vacation days + 5 extra day-offs annually;
• 12 paid sick days;
• Fully remote format — work from anywhere you feel productive;
• Flexible schedule: start your day anytime between 08:00–11:00 CET;
• Fixed budget for health insurance and gym/fitness;
• Provided all required work equipment;
• Zero bureaucracy and direct communication with founders and C-level;
• Minimal meetings, async-friendly workflow;
• Startup energy: fast motion, creativity, and tight-knit communication;
• Business trips and team meetups several times per year;
• Multiple salary payout options (flexible formats);
• …And many more perks unlocked after we hit break-even.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

VIP Account Manager | iGaming

We are looking for a VIP Account Manager to join our growing iGaming team. You will build strong relationships with high-value players, drive retention, and create personalized experiences for VIP clients.

Key Responsibilities:
• Communicate with VIP players via messengers and outbound calls
• Analyze player behavior and needs
• Create personalized bonuses, offers, and promotions
• Work on VIP retention and reactivation
• Track offers and maintain accurate records in Excel / Google Sheets
• Collaborate with CRM, Payments, Risk, and Marketing teams
• Suggest ideas to improve the VIP strategy and player experience

Requirements:
• 3+ months of experience in iGaming, VIP, or Retention
• Experience communicating with players via chat and calls
• Understanding of VIP bonuses, retention, and promotional mechanics
• Confident with Excel / Google Sheets
• English - С1
• Strong communication and analytical skills
• Customer-oriented and proactive approach

We offer:
• Opportunity to work with a growing international iGaming product
• Freedom to develop creative VIP and retention campaigns
• No micromanagement as long as KPIs and bonus budgets are met
• Professional and career growth opportunities

About Us

We are a fast-growing and leading company in the AI Voice space for the iGaming industry. Our AI Voice & Messaging Player Activation Platform helps casino and betting operators turn registrations into deposits and reactivate inactive players — improving Reg→Dep conversion and player LTV at a scale human call centers can’t match. Our product is already used by 20+ brands across 8+ geographies. We are funded and building a team of top-tier talent.

Who We’re Looking For

We are looking for a hands-on Account Manager who will own day-to-day client relationships — from the first kickoff message through project preparation, launch, and beyond. You will be the client’s main point of contact: collecting everything needed to launch projects, keeping statuses under control, maintaining documentation, gathering feedback, and growing accounts through upsells — in tight collaboration with our delivery team.

About You

You have hands-on experience managing client accounts — ideally as a Support Affiliate Manager, Affiliate Manager, or in a similar client-facing role in iGaming. You are organized and structured, comfortable running many parallel client threads, and you keep nothing slipping through the cracks. You build warm, trusted relationships with clients and naturally spot opportunities to grow accounts.

What Awaits You

A high-intensity team where everyone is focused on results. No bureaucracy, no pointless rules, no slow teammates. An opportunity to earn without limits, directly tied to the value you create, with a transparent motivation system. Clear processes and playbooks from day one — and real room to grow into a senior account role as the department scales.

Responsibilities:

• Serve as the client’s main point of contact and manage the full communication cycle, especially during project preparation and launch stages.
• Collect and structure all necessary information from clients ahead of launches.
• Monitor and control project statuses at every stage, keeping both the client and the internal delivery team in sync.
• Fill in and maintain client-related documentation (project trackers, briefs, spreadsheets, reports) accurately and on time.
• Collect client feedback after launches, monitor satisfaction, and maintain a strong, ongoing client relationship.
• Identify and execute upsell opportunities: launching new projects for the client (new segments, funnels, GEOs) and scaling volumes on existing campaigns.
• Onboard clients to the platform
•  

Requirements

• 1–2+ years in a client-facing role in iGaming, Gambling, or Betting — Support Affiliate Manager experience is the ideal background; Account Management / Affiliate / Retention / CRM also fit.
• Experience managing B2B clients and running a full communication cycle.
• Strong self-organization and attention to detail: comfortable maintaining documents, trackers, and statuses across a high volume of parallel requests.
• Understanding of key iGaming metrics: ROI, LTV, GGR, NGR, Reg→Dep conversion.
• English — confident working level.
•  

Nice to Have

• Understanding of CPA / RevShare / Hybrid models and where they apply.
• Experience working with CRM tools (Customer.io, Smartico, Optimove, or similar).
• Experience in a performance call center or retention team.
•  

What we offer

• Fully remote work format and flexible working hours.
• Competitive salary pegged to USD.
• 24 days of paid vacation (sick leave, national, religious, and company holidays).
• A friendly communication culture and transparent processes.
• Dynamic work environment.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.

If you’re ready to join a team that crafts the future of artificial intelligence and thrives on the cutting edge, we’ve got a spot for you 🎯

We’re looking for a proactive Account Manager who will be responsible for building strong and effective relationships with both a client and a team.
You’ll meet exciting challenges, and will constantly grow in technology and the international environment.

What You Will Do:

• Simultaneously work with clients from a diverse list of industries;
• Act as the primary point of contact for assigned clients, ensuring satisfaction and strong collaboration;
• Manage annotation teams to guarantee smooth execution and timely delivery of projects;
• Monitor team discipline and ensure corporate culture within the team;
• Keep track of key metrics to measure the success of the client’s request and the team, and identify areas for improvement and automatization;
• Proactively mediate and resolve any clients’ and annotators’ concerns or issues etc.;

• Train annotation teams and supervisors.

   

What We Need:

• Excellent Ukrainian & English skills (C1 for both spoken and written);
• 2-3 years of experience in tech service industry, ideally in account or project management;;
• Ability to manage multiple accounts and prioritize tasks effectively;
• Proved experience in long-term project planning;
• Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships;
• Strong leadership skills with a demonstrated ability to effectively manage and motivate a team;
• Excellent negotiation and conflict resolution skills to ensure mutually beneficial outcomes for the clients and the company;
• Mature and responsible attitude;

• Innovation mindset and the ability to be flexible.

   

Will be a great plus:

• Experience as a Team Lead or Supervisor in IT outsourcing companies;
• Experience in working with AI, data labeling, or machine learning projects;
• Desire to advance in AI & annotation services;
• Good sense of humor 😊

We offer:

• Competitive monthly rate in USD;
• Business hours;
• Opportunity to work fully remotely;
• Greenhouse conditions for self-development;
• Inclusive international environment;
• Amazing team connectivity;
• Paid intensive training and trial period;
• Responsive management interested in your growth and long-lasting cooperation.

🦾 Ready to be part of an innovative team? Apply today and help shape the future of AI data solutions!

*We celebrate diversity and are proud to be an equal opportunity employer.

VIP Account + Retention Manager (Vegas)
 

Responsibilities:
Carrying out segmentation of the database and implementing remarketing strategies;
Compose and plan email newsletter campaigns;
Customers retention;
Ensuring all email campaigns comply with current email best practice in the industry;
Communication about promo events;
Promo plan preparation;
Preparing a technical task to designer and copywriter;
A/B Testing on various email campaigns to establish the most effective;
Tracking and reporting on email campaigns in order to guide improvements;
Analysis of current email marketing campaigns and making recommendations for improvement;
Analysis and monitoring of the main KPIs and CRM actions;
Creation of and execution of customer engagement/acquisition strategies in line with the company’s; marketing and financial objectives.

Requirements:
Customer-first mindset;
Analytical and strategic thinking skills;
Data-driven approach;
Knowledge of different CRM systems and experience in setting up the trial, and onboarding processes using them (Customer.io (http://customer.io/), Optimove, Xtreme push);
Engagement;
Prior experience in retention roles (1+ years);
Experience and knowledge working with main KPIs such as Churn Rate, Retention Rate, GGR, NGR;
Knowledge of analytical tools, including Google Analytics. Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues;
Excellent written communication and copywriting skills in English;
Work experience with chatbots and AI would be highly appreciated;
Responsibility for running end-to-end projects as required.
 

We offer:
-The opportunity for remote work from anywhere in the world.
-A friendly atmosphere and people who love their work.
-Managers interested in team member development.
-20 working days of vacation, 5 days off, and sick leave compensation.

As a Digital Growth Account Manager, you will own the relationship with newly acquired clients, ensuring a seamless onboarding experience, successful campaign launches, outstanding communication, and long-term account growth.

This role combines strategic consulting, client success, operational excellence, and business development.

The ideal candidate enjoys building relationships, loves structured processes, communicates proactively, and can confidently coordinate multiple stakeholders without losing attention to detail.

What You’ll Do

Client Success & Relationship Management

• Become the primary point of contact throughout the client lifecycle
• Lead onboarding and campaign kickoff meetings
• Build trusted long-term client relationships through proactive communication
• Ensure every client always knows the current project status
• Maintain high client satisfaction 

Campaign Launch & Delivery

• Coordinate media planning and campaign setup
• Ensure campaigns launch on time and according to agreed KPIs
• Coordinate reporting schedules and campaign documentation

Strategic Growth

• Identify opportunities for upselling and expanding services
• Develop long-term account growth strategies

Reporting & Analytics

• Prepare weekly and monthly client reports
• Present campaign performance and business insights

• Track account health and delivery KPIs

   

What We’re Looking For:

• 3+ years of Digital Account Management experience
• Agency experience is highly preferred
• Experience managing multiple client accounts simultaneously
• Experience with international clients
• Middle East market experience is a strong advantage

Technical Skills

• Strong understanding of: Google Ads,Meta Ads
• Familiarity with digital media planning

Soft Skills

We’re looking for someone who is:

• Highly organized and detail-oriented
• Proactive rather than reactive
• Excellent at stakeholder management
• Confident communicating with senior client representatives
• Able to simplify complex information
• Process-driven and systematic
• Comfortable making decisions and taking ownership

Language Requirements

• English — Upper-Intermediate (B2+) or higher

Why Join Universal Parallel?

Remote-first culture: Work from anywhere while collaborating with an international team.

Warsaw Office: Prefer an office environment? You’re welcome to work from our Warsaw office.

Career Growth: Work directly with experienced Digital leaders and gain exposure to international brands.

Real Ownership: You’ll influence not only client success but also how our agency operates and scales.

🌟 About the Company

We are a fast-growing e-commerce agency helping brands succeed on Amazon, Walmart, and Chewy through profitable PPC and catalog management, strategic business insights, and growth-focused operational support.

Our clients partner with us because of our unique bidding methodologies, advanced PPC management capabilities, and straightforward approach to growth. We focus on proven strategies, measurable outcomes, and long-term success rather than chasing trends or shortcuts.

🌟 About the Role

We are looking for an experienced Amazon Brand Manager / POD Lead to own a portfolio of Amazon brands and act as the key link between our clients and internal delivery teams.

You will be responsible for understanding the strategy and operational execution deeply enough to guide, challenge, and oversee specialists — while focusing your own time on client communication, project management, performance analysis, strategic recommendations, and team coordination.

What You Will Be Accountable For 

🤝  Act as the primary point of contact between clients and internal team. 

📞  Lead client onboarding, regular performance reviews, and strategic meetings, providing clear and confident recommendations.

🧩  Translate client business goals into clear priorities and actionable tasks for PPC and Catalog teams.

🔍  Oversee the execution of PPC, Catalog, and other Amazon growth activities, coordinating with internal team leaders to ensure quality and timely delivery. 

📊  Analyze Amazon performance across PPC, Catalog, sales, conversion, organic growth, and profitability to identify issues and opportunities.

🚀  Work with team leaders to diagnose performance issues, challenge recommendations, and ensure strategies align with client goals.

💡  Present performance results, insights, and action plans to clients in a clear way.

🔎  Manage client expectations, proactively address concerns, and identify opportunities for account growth.

🗣️  Communicate difficult information professionally when performance, timelines, or expectations are not aligned. 

What We Are Looking For 

📈  3+ years of Amazon experience, including hands-on PPC and Catalog Management experience.

🎯  Strong understanding of Amazon PPC, Catalog operations, and how they impact overall brand performance.

🤝  Strong client-facing, project management, and communication skills, with the ability to manage multiple accounts and internal teams.

📊  Ability to analyze Amazon performance data, identify issues and opportunities, and turn insights into clear client recommendations.

🧠  Ability to oversee and challenge PPC/Catalog execution without being hands-on in day-to-day tasks.

🗣️ Excellent spoken and written English with confidence presenting to international clients and senior stakeholders.

💼 Experience working in an Amazon agency environment is a strong plus.

⏰ Full-time availability with consistent overlap across US and European working hours.

Would Be a Plus

🛍️ Experience with Walmart and Chewy.

🌍 Experience supporting multi-marketplace growth and expansion.

👥 Experience managing a team.

What We Offer

💰 Competitive salary and performance bonuses

🌍 Fully remote work environment

🕒 Semi-flexible schedule with USA & Europe business hour overlap

🚀 Direct impact on business outcomes and client success

🎯 High level of ownership and autonomy

📚 Continuous learning and exposure to leading e-commerce brands

Ready to Join Us?

If you thrive in a fast-paced environment, enjoy solving complex business challenges, and want to play a key role in helping e-commerce brands grow, we'd love to hear from you.

Format: Remote
Type: Full-time
Level: Middle

About Gravira Group

Gravira Group is a fast-growing international iGaming startup focused on Canada and Tier-1 markets. We have been on the market for 10 months, are showing strong performance, and are now scaling our affiliate operations.
As the business grows, we are separating commercial acquisition from operational ownership. That is why we are looking for an Account Manager/Affiliate Operations Manager who will take ownership of affiliate operations, partner data, reporting, and internal processes.

Role Overview

We are looking for a structured and detail-oriented Account Manager/Affiliate Operations Manager to keep the operational side of the Affiliate Department accurate, organized, and transparent.
This role is not focused on cold sales or active partner hunting. The main focus is partner data, NetHunt, Affilka, reporting, payments, statuses, documentation, and follow-up control.
The person in this role will work closely with the Head of Affiliate, Affiliate Sales Manager, Finance, Analytics, Risk, and Product/Marketing teams to make sure that all partner information is correctly documented, updated, and visible.

Key Responsibilities

• Maintain and update partner data in NetHunt CRM.
• Manage partner and deal information in Affilka.
• Enter, verify, and update affiliate data after partner negotiations.
• Keep partner statuses accurate and up to date.
• Own daily, weekly, and monthly affiliate reporting.
• Track payments, commissions, deal terms, and follow-ups.
• Reconcile data between NetHunt, Affilka, reports, and internal documentation.
• Monitor missing information, inconsistencies, and overdue actions.
• Support partner onboarding from the operational side.
• Control deadlines and prevent missed follow-ups or payment-related issues.

• Suggest improvements in workflows, reporting, data structure, and automation.

   

Requirements

• Product experience in the iGaming industry with Tier-1 products is very important.
• Experience in account management, affiliate operations, partner operations, CRM administration, support operations, data operations, or a similar role.
• Strong attention to detail and ability to work accurately with structured data.
• Experience with CRM systems (Affilka+), spreadsheets, reporting tools, or operational databases.
• Good Excel/Google Sheets a strong level.
• Ability to keep information organized and updated.
• Strong follow-up discipline.
• Analytical and process-driven mindset.
• Clear written and spoken communication.
• Ability to work with repetitive operational tasks without losing focus.

• English — B2 or higher.

   

What we offer

• Fully remote full-time role.
• Opportunity to join a growing iGaming startup focused on Canada and Tier-1 markets.
• Work in a company that has been on the market for 10 months and is now scaling.
• Direct impact on the structure and quality of affiliate operations.
• Opportunity to build clear processes, reporting, documentation, and automation.
• Close cooperation with Affiliate, Finance, Analytics, Risk, Product, and Marketing teams.
• A culture that values ownership, speed, accuracy, and transparency.
• Competitive fixed compensation with salary review after the probation period.

Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry, bringing fully-brandable and easily customizable payment software to our customers.
We are looking for an Account Manager to join our team!
 

Responsibilities:

• Work closely with customers as a first level of assistance to set up platform for them, ensure that all technical requirements were met;
• Supporting client in integration process as a middlemen between client team and technical team;
• Communicate directly with clients, prepare documents to close deals, answer all questions and support requests;
• Work closely with internal sales, support, technical teams to be sure that client has all necessary assistance;
• Maintain close relationship with existing clients, provide them with any support they need to help them reach their monetary goals.

Requirements:

• Proven experience in B2B customer support/account management/client success;
• Ability to have serious conversations around technical subject;
• Experience in working with partners from abroad;
• Detail oriented, positive attitude, punctuality, ability to prioritize tasks in order to meet deadline;
• Understanding of e-commerce and technical side of using payment cards;
• Previous experience as account manager/customer support manager/backoffice manager and similar positions for payments;
• Advanced level of English, knowledge of Spanish will be an advantage.

Will be a plus:

• Experience in processing related to setting up risk rules, antifraud, monitoring, routing, cascading;
• Experience in using Postman.

We offer:

• Competitive compensation depending on experience and skills;
• Remote-first work environment with flexible working hours;
• 20 paid vacation days annually for rest and recharge;
• 10 days of sick leave, available as needed;
• Corporate English and Spanish classes.

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

We invite a client success manager with experience in digital marketing to join our team.

Main Tasks:

• communicate with clients, build long-term trust relations;
• analyse customer needs;
• solve development tasks most optimally;
• coordinate the work of a team of technical specialists;
• control the project execution terms.

Requirements:

• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to quickly find answers to any questions;
• the ability to understand the client's needs, the ability to correctly transform his wishes into tasks;
• notable analytical abilities;
• the ability to accurately and clearly formulate thoughts - orally and on paper;
• multitasking, ability to switch quickly.
• It will be an advantage:
• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• remote work.

Our job offer provides:

• an experienced mentor during the trial period;
• the opportunity to develop and realize your potential in interesting projects;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting;
• corporate library and virtual repository of knowledge and experience.
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To get our job offer, you will have to:

• Send a resume with salary expectations;
• Complete a test task;
• Meet with the HRD and Head of Clients Service Department;
• Meet with the Head of Clients Service Department, HRD and CEO;
• Accept our offer)

See you soon!

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140+ countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, mass payment options, acquiring, open banking, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for modern online businesses.
We are seeking an experienced Key Account Manager with a solid background in fintech. In this role, you will manage and nurture relationships with key clients, ensuring their needs are met while driving revenue growth.

Requirements

• Minimum of 2 years of experience as a Key Account Management (B2B)/ Legal Consulting (Fintech) or Payment Management (iGaming, Crypto, Forex, and E-commerce industries) with the same scope of responsibilities
• Previous experience working for a FinTech company, supporting B2B customers
• Experience in onboarding clients for the "direct acquiring" product
• Proactive approach
• Good communication and self-management skills, result-oriented
• Advanced level of English proficiency, Fluency in Russian

Responsibilities

• Provide and support the client with the full onboarding cycle to ensure a smooth and successful start to our collaboration (client portfolio - up to 100 clients (active/passive))
• Develop and implement strategic account plans to achieve revenue targets and strengthen relationships with key enterprise clients
• Proactively identify and pursue upsell and cross-sell opportunities within existing accounts
• Conduct regular business reviews with clients to understand their evolving needs and ensure PayDo's solutions align with their objectives
• Negotiate and close complex B2B deals with senior decision-makers at enterprise clients
• Foster and maintain strong client relationships built on trust, transparency, and mutual respect
• Monitor key performance indicators (KPIs) and metrics to track account growth, satisfaction levels, and potential risks
• Collaborate with cross-functional teams, including sales, marketing, and customer success, to ensure a seamless client experience
• Keep the AM reporting up to date

Nice to have
Compliance certifications, Legal background

We work in a result-driven culture. You will fit in if you:

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.
• Solve problems quickly with practical solutions.

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.

• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.

   

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!