Jobs Account Manager

Our partner, a fast-growing B2C company in the iGaming industry, is looking for a proactive and customer-oriented VIP Manager to join their team.

In this role, you will be responsible for building long-term relationships with high-value players, delivering an exceptional customer experience, and driving customer loyalty through personalized communication and retention strategies. You will play a key role in ensuring VIP players receive premium support and tailored solutions that maximize their engagement and lifetime value. 

 

Responsibilities

• Manage a portfolio of VIP players and build strong, long-term relationships.
• Provide exceptional customer support through chat, email, and messengers.
• Monitor player activity and identify opportunities to improve engagement and retention.
• Develop personalized offers, promotions, and loyalty campaigns based on player preferences.
• Reactivate inactive VIP players through tailored communication.
• Handle escalations and resolve customer issues promptly and professionally.
• Work closely with CRM, Payments, Customer Support, Fraud, and Marketing teams.
• Maintain accurate records of customer interactions in the CRM system.
• Analyze VIP player behavior and provide insights to optimize retention strategies.

Requirements

• 1+ year of experience in VIP Management, Customer Success, Account Management, Customer Support, or Retention within iGaming.
• Excellent communication and interpersonal skills.
• Advanced English (B2–C1); additional languages are a strong advantage.
• Strong customer-centric mindset and problem-solving skills.
• Ability to build trust and maintain long-term client relationships.
• Experience working with CRM systems.
• Ability to multitask in a fast-paced environment.
• Analytical thinking and attention to detail.

Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

     📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;
• Follow Responsible Gaming and compliance guidelines.
  
  🧭 What makes you a great match:
• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat/messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Russian / Ukrainian;

• Schedule: 2/2 – 12-hour shifts (day/night).

  
  Benefits:

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

  
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

Role Overview

We are looking for a highly motivated, proactive, and resilient Account Manager to build and maintain long-term relationships with key clients. This role involves managing a portfolio of 1–5 clients simultaneously, including potentially demanding and high-maintenance accounts that require excellent communication skills, adaptability, and the ability to perform under pressure.

Key Responsibilities

• Manage and develop long-term relationships with 1–5 clients on an ongoing basis.
• Serve as the primary point of contact for assigned accounts.
• Ensure seamless communication between clients and internal teams.
• Anticipate client needs and provide proactive, solution-oriented support.
• Handle complex situations, align expectations, and resolve issues effectively.
• Maintain a high level of client satisfaction and retention.
• Coordinate multiple priorities and adapt quickly to changing business requirements.
• Take full ownership of assigned accounts and ensure consistent delivery of a high-quality client experience.

Requirements

• Proven experience in Account Management, Client Success, or another client-facing role.
• Fluent to near-native English proficiency with outstanding verbal and written communication skills.
• Ability to work effectively in a fast-paced environment and maintain professionalism under pressure.
• Strong communication, negotiation, and stakeholder management skills.
• High emotional intelligence, adaptability, and problem-solving abilities.
• Experience working with Israeli clients, the Israeli market, or Israeli businesses is a strong advantage.
• Solid understanding of Israeli business culture, communication style, and pace of work is highly valued.
• Ability to manage demanding clients while maintaining productive and positive relationships.
• Ability to work autonomously, prioritize effectively, and deliver results without close supervision or micromanagement.

Personal Qualities

• Highly motivated, proactive, and results-driven.
• Self-sufficient and capable of managing responsibilities independently.
• Comfortable taking ownership and making decisions with minimal supervision.
• Resilient, composed, and able to perform effectively in high-pressure situations.
• Flexible mindset with the ability to adapt quickly to changing priorities and client needs.
• Strong organizational and multitasking skills.
• Accountable, dependable, and committed to delivering exceptional client service.
• Thrives in dynamic, demanding environments while maintaining a positive and solution-oriented attitude.

Job Summary
We are looking for an Account Manager to join the Business Sales team. The role focuses on managing key customer accounts, developing new business opportunities, and driving sales growth through hardware and technology solutions.

Key Responsibilities:

• Manage and develop relationships with corporate clients and business partners.
• Promote and sell IT hardware solutions, including laptops, peripherals, and related technology products.
• Identify new sales opportunities and expand the customer portfolio.
• Develop account plans and achieve sales targets.
• Understand customer requirements and recommend suitable solutions.
• Maintain sales pipeline, forecasts, and CRM records.
• Monitor market trends and competitor activity.
• Collaborate with internal teams to ensure successful delivery of customer solutions.

Requirements:

• Experience in B2B sales, account management, or business development within the IT/technology sector.
• Proven experience selling hardware products such as laptops, printers, peripherals, or similar IT solutions.
• Strong understanding of corporate IT purchasing processes and customer needs.
• Proven track record of achieving sales targets.
• Strong communication, negotiation, and relationship-building skills.
• Ability to work with key decision-makers and enterprise customers.
• Experience with CRM systems and MS Office tools.
• Good English communication skills.

Join our dynamic international digital marketing team where innovation and results converge. We are looking for a Senior Account Manager to lead our clients' SEO strategies, drive outstanding results in website rankings, traffic, and engagement, and contribute to company revenue through consultative sales and new client acquisition.

Key Responsibilities

• Develop and execute effective digital marketing strategies to improve website rankings, organic traffic, and user engagement.
• Respond to client requests and lead the team in their execution.
• Collaborate with cross-functional teams including content creators, web developers, ad managers, and designers to implement best practices.
• Perform detailed keyword research to identify valuable target keywords and optimize content accordingly.
• Create and manage content optimization plans that align with SEO goals and business objectives.
• Conduct thorough website audits to identify technical and content-related SEO opportunities and issues.
• Stay up to date with industry trends and search engine algorithms to ensure digital marketing strategies remain effective and compliant.
• Monitor and analyze website performance using SEO tools and Google Analytics to provide regular performance reports to clients.
• Communicate with clients to understand their goals, provide strategic recommendations, and address any concerns.
• Provide guidance on website structure, internal linking, and other technical aspects to improve crawlability and indexing.

New Client Acquisition & Sales

• Conduct discovery calls with potential clients to understand their business goals, challenges, and marketing needs.
• Present dNovo’s digital marketing services through video meetings and consultations.
• Identify client needs and propose tailored digital marketing solutions.
• Prepare, present, and follow up on proposals and service recommendations.
• Handle objections confidently and professionally.
• Close new deals and contribute to company revenue growth.

Qualifications

• Proven experience as a Marketing Account Manager in an agency setting, with more than 2 years of experience.
• Experience in sales / business development / closing digital marketing deals is strongly preferred.
• Excellent command of the English language with exceptional written and verbal communication skills.
• Problem-solving attitude with a continuous learning mindset to adapt to evolving client challenges and digital marketing trends.
• Client-centric approach with the ability to manage multiple client accounts simultaneously.
• In-depth knowledge of SEO techniques, keyword research, and content optimization.
• Proficiency in using SEO tools such as SEMrush, Moz, Ahrefs, Google Analytics, and Google Search Console.
• Strong understanding of content management systems and experience in content optimization.
• Detail-oriented with the ability to analyze data, draw insights, and make data-driven decisions.
• Strong organizational skills and the ability to meet deadlines in a fast-paced environment.
• Preference will be given to candidates able to work Canadian business hours.

What We Offer

• Competitive salary
• Long-term opportunity
• Supportive international team
• Performance-driven culture

dNovo Group (https://dnovogroup.com/) is a Toronto-based digital marketing agency operating since 2011. We work with clients in the legal, medical, and construction industries, delivering a full 360-degree digital marketing approach.

We are looking for a Senior Technical Account Manager who can lead client relationships, own SEO strategy, oversee website launches, and act as the bridge between clients and our technical teams. This is a senior client-facing role, not a pure support or traditional account management position. The ideal candidate combines strong account management skills with practical knowledge of SEO, website launches, Wordpress, and common web-related issues.

Key Responsibilities

Client Relationship Leadership

• Serve as the primary strategic point of contact for assigned clients;
• Lead regular client meetings, strategy sessions, and performance reviews;
• Maintain consistent, proactive communication;
• Respond to inbound client inquiries within 2 business hours;
• Manage client expectations and resolve issues professionally;
• Build long-term trusted relationships;
• Ensure overall client satisfaction and retention.

Strategy, Planning & Performance Ownership

• Develop and oversee SEO strategies aligned with client business goals;
• Create clear digital marketing plans, including priorities, timelines, deliverables, KPIs, and recommended next steps;
• Communicate strategies effectively through meetings, reports, and ongoing client updates;
• Conduct advanced keyword research and content planning;
• Identify technical SEO opportunities and growth areas;
• Perform website audits and provide actionable recommendations;
• Monitor rankings, traffic, leads, and engagement metrics;
• Deliver clear and insightful performance reports;
• Ensure implementation quality across internal teams.

Website Launch & Web Project Support

• Oversee website launches from kickoff through go-live;
• Act as the strategic bridge between clients and internal web project managers;
• Review websites before launch to ensure alignment with approved scope, brand standards, SEO requirements, and marketing goals;
• Coordinate launch timelines, communication, and stakeholder expectations;
• Support pre-launch and post-launch client communication;
• Assist with redirect planning, launch checklists, and post-launch monitoring.

Technical Ownership

• Serve as the first point of contact for website-related technical questions and issues;
• Troubleshoot common website, hosting, DNS, SSL, email, and tracking issues;
• Coordinate with developers and technical teams to resolve issues efficiently;
• Verify analytics, conversion tracking, redirects, and technical SEO implementations;
• Assist clients during website migrations and launch-related technical activities;
• Communicate technical concepts clearly to non-technical clients.

Qualifications

• 2+ years of experience as an Account Manager within a digital marketing agency;
• Proven experience managing digital marketing clients in an agency environment;
• Strong hands-on knowledge of SEO strategy and execution;
• Deep understanding of keyword research, technical SEO, and content optimization;
• Experience managing or supporting website projects from kickoff to launch;
• Working knowledge of WordPress, DNS, SSL certificates, website hosting environments, and website launch processes;
• Ability toidentify and troubleshoot common website and tracking issues;
• Experience with Google Analytics, Google Search Console, SEMrush, Ahrefs, Moz, and related marketing tools;
• Experience with project management platforms such as Asana, Monday.com, ClickUp, or similar tools;
• Excellent English communication and presentation skills;
• Strong analytical and problem-solving abilities;
• Highly organized, detail-oriented, and proactive;
• Ability to manage multiple client accounts in a fast-paced agency environment;
• Consistent availability during EST business hours (9 AM-6 PM).

What We Offer

• Competitive salary (negotiable, based on experience and qualifications);
• Long-term career opportunity;
• Supportive international team;
• Performance-driven culture;
• Ongoing professional development and training;
• Opportunity to work with a diverse portfolio of growing businesses across North America.

Hi! CRMiUM is one of the largest multi-system integrators of CRM and ERP solutions in Ukraine. We help businesses automate their processes, boosting efficiency and profitability.

As our client portfolio grows, we're looking for a Middle-Senior Account Manager to strengthen our team and take full ownership of our existing European client accounts.

Your area of responsibility:

1. Serve as the primary point of contact for assigned European client accounts, owning the full relationship lifecycle from onboarding through retention and growth.
2. Conduct regular client calls, status updates, and Quarterly Business Reviews (QBRs) to ensure ongoing alignment and satisfaction.
3. Coordinate internally with delivery teams, Project Managers, and developers to meet client expectations and resolve issues proactively.
4. Manage contracts, Statements of Work (SoW), service agreements, renewals, and scope change requests.
5. Identify and execute upsell and cross-sell opportunities within existing accounts, proposing additional services aligned to client business needs.
6. Prepare and manage invoices, track payments, and maintain financial accuracy per account.
7. Monitor developer utilization, account health metrics, and client satisfaction signals; produce regular reporting.
8. Prepare commercial proposals, presentations, and account development plans for existing clients.
9. Escalate and resolve client concerns quickly, acting as an internal advocate for the client's perspective.
10. Maintain accurate account records in the CRM — contacts, contracts, activity history, deal stages.

What's important to us:

1. 2+ years of hands-on experience as an Account Manager, Client Success Manager, or Engagement Manager in an IT outsourcing, outstaffing, or SaaS company.
2. A demonstrated track record of managing 10+ international client accounts simultaneously, with experience in contract management (SoW preparation, renewals, pricing negotiations, scope changes).
3. Proven upsell or account expansion results — not just retention, but measurable revenue growth within managed accounts.
4. Experience working with EU, UK, DACH, or CEE markets, with understanding of SDLC, Agile/Scrum, T&M and Fixed Price engagement models.
5. Confident use of CRM tools (HubSpot, Zoho, or Pipedrive), project management tools (Jira, Confluence, Asana), and Google Sheets/Excel for financial reporting.
6. Strong written and spoken English (B2/C1+, mandatory for all client communication) and native or fluent Ukrainian.
7. A relationship-first, commercially driven mindset: organized, detail-oriented, and able to manage parallel accounts without a drop in quality, with strong conflict-resolution skills and the ability to self-manage remotely.

Will be a strong plus:

1. Polish (significant advantage for Polish/CEE-market clients) or German (advantage for DACH-market accounts) language proficiency.
2. Experience writing or contributing to RFP/RFI responses.
3. Prior experience at a CRM, marketing technology, or digital agency company.
4. Attendance at industry events, conferences, or trade shows as a company representative.
5. Familiarity with AI productivity tools (Claude, ChatGPT, Notion AI) integrated into daily workflow.
6. Experience building account management processes or playbooks from scratch.

What we offer:

1. Transparent motivation system — base rate + KPI-based bonus (retention rate, upsell revenue, and client satisfaction).
2. Engagement via a gig contract.
3. Full remote work, schedule aligned to European time zones (CET/EET), Monday–Friday.
4. Autonomy in decision-making — no micromanagement, results-oriented culture.
5. A like-minded team that values work-life balance and supports professional growth.

Selection stages:

1. HR/Recruiter screening (30 min).
2. Account management skills & scenario interview (45–60 min).
3. Final interview with CCO / Hiring Manager (30 min).

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.
 

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)
• Willingness to work shifts and be available outside standard hours for VIP client needs
   

NICE TO HAVE:

• Knowledge of German, Spanish, French or other additional languages
• Understanding of sports betting products and player behavior
• Experience working with different back-office/admin systems
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Precoro is an innovative AI-powered procurement centralization & automation platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

Over the past 10 years, we have:

— Gathered 130+ cool specialists on our team

— Launched 10 large-scale partnerships and integrations (including with Amazon, Slack, and Google)

— Helped 1000+ clients improve purchasing operations

At Precoro, we’re scaling fast — and we’re looking for someone who will bring clarity, structure, and intelligence to our entire go-to-market engine.

If you’re excited about turning chaos into a system, data into decisions, and tools into real leverage — keep reading.

What we’re looking for

Must-have:

• 3+ years in a dedicated RevOps / Sales Ops role
• Deep HubSpot expertise (preferably Sales Enterprise)
• Proven ability to improve conversion rates using data
• Experience supporting B2B SaaS sales teams (10+ reps)

Nice to have:

• Background in procurement / finance / ERP-related products
• Experience with mid-market or enterprise sales cycles
• ABM / account-based GTM experience
• Strong written English (for docs, battlecards, enablement)

What you’ll own

You will take full ownership of RevOps and shape it from the ground up:

• Own HubSpot: architecture, integrations, workflows, data hygiene
• Build end-to-end funnel visibility (SDR → AE → Close)
• Define and refine ICP based on real data
• Evolve sales playbooks
• Enable the team with the right tools, processes, and insights
• Introduce and scale AI into prospecting, research, and follow-ups
• Own forecasting, pipeline reviews, and reporting
• Manage lead routing, scoring, attribution, and SLAs

What makes this role exciting

• You’ll work directly with VP of Sales — fast decisions, real impact
• You’ll bring structure to a fast-moving team
• You’ll solve complex problems across data, systems, and people
• You’ll have a clear path to Head of RevOps

What success looks like

In 3 months:

• CRM audit completed
• Data hygiene restored
• Pipeline & conversion dashboards live
• HubSpot–Salesforce integration stabilized

In 6 months:

• ICP refined based on real deal data
• Battlecards created
• Lead routing & scoring implemented
• AI workflows launched for SDRs

In 12 months:

• Full sales playbook in place
• Onboarding time for AEs reduced by 30%
• Forecasting accuracy significantly improved
• RevOps becomes a proactive, strategic function 

Why you'll love working at Precoro:

1. Trust-based management: No micromanagement—your ideas and initiatives are always encouraged.
2. Supportive team culture: You're not alone, our team is open, honest, and always ready to help.
3. Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.
4. Flexible hours: We care about results, not how long you sit at your desk.
5. 26 days off annually (15 vacation days + 11 public holidays): Work-life balance is a priority for us.
6. Medical insurance (after six months).
7. Unlimited sick leave without requiring a medical certificate. Your health matters most.
8. Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!
9. Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.

Hiring Process

Our hiring is quick and straightforward:

1. HR interview (30 min) 
2. Interview with VP of Sales (45 min) 
3. Test task

4. Final interview 

    

Join a team that values trust, transparency, and open communication. You can read more about Precoro’s values at this link. 

We foster an environment where everyone is encouraged to contribute ideas, challenge the status quo, and drive business growth

We are looking for a VIP Manager / VIP Account Manager to join an iGaming / sweepstakes casino product startup.

We need someone who knows how to work with high-value players, build personal communication, drive retention and reactivation, and help grow revenue through the VIP segment.

NDA (iGaming / Sweepstakes Casino)

Responsibilities:

• Manage and grow a portfolio of VIP / high-value players
• Communicate with VIP players via email, messengers, calls, and other channels
• Reactivate inactive or declining players
• Create and suggest personalized offers, bonuses, and promos for VIP players
• Help develop the VIP / Loyalty program
• Monitor player activity and identify opportunities to grow LTV and revenue
• Collect player feedback and share insights with the team
• Work closely with CRM, Product, Support, Payments, and Risk / Fraud teams

Requirements:

• 3+ years of experience as a VIP Manager / Account Manager / Retention Manager in iGaming, online casino, or sweepstakes casino
• Experience working with VIP / high-value players
• Understanding of retention, reactivation, loyalty, and VIP mechanics
• Strong communication skills and ability to build personal relationships with players
• Understanding of key metrics: LTV, ARPU / ARPPU, Retention, Churn, Revenue
• Basic experience with CRM / back-office / analytics tools
• English is required
• Russian or Ukrainian is required
• Proactive, independent, and comfortable working in a startup environment

Nice to have:

• Experience with sweepstakes / social casino model
• Experience with US / Canada / Tier-1 markets
• Experience launching or growing a VIP function in a startup
• Experience with Customer.io, HubSpot, Intercom, Zendesk, Amplitude, Mixpanel, or similar tools

Benefits:

• Remote role
• Location: flexible / worldwide
• Must be able to work within the US time zone
• Full-time
• Compensation: $2,500–3,500 gross/month fixed + performance-based bonus
• For strong candidates with relevant iGaming / sweepstakes / VIP experience, we are open to discussing higher compensation
• Startup environment: fast decisions, minimal bureaucracy, and the opportunity to influence the VIP direction from an early stage

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill your business goals. We are looking for a Provider Manager to join our team.

What we expect from a candidate:

- Attention to detail, willingness to work with big data

- Communicative and negotiating skills

- Ability to work with contracts

- Experience of working with B2B clients

- Experience working with software companies

- English level from Upper-Intermediate

Will be a plus:

- Knowledge of the provider market

- Ability and experience with integrations

- Experience of working with content providers

- Experience with promotions and tournaments

What your responsibilities will include:

- Maintaining and developing long-term relationships with partners.
- Conduct thorough market research to identify trends and opportunities.
- Gather and analyze data relevant to the market and operators.
- Evaluate and analyze operators to inform strategic decisions.
- Develop and present promotional strategies and proposals.

- Connecting new solutions.

- Processing requests from related departments and solving their

tasks

- Interaction with the financial department and providing the necessary information

What we offer:

- Remote work format.

- Working hours from 10:00 to 18:00 (Mon-Fri).

- Interesting work in successful projects.

- Timely payment of salaries, official employment, 24 days of vacation, and fun corporate events.

- A friendly team and a pleasant atmosphere without pressure, stress and other negative things.

We believe in the importance of unlocking the inner potential of each team member, we have an open and democratic system of work organization.

Natural Links is a SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, iGaming and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

This is a Client Success role.

You are responsible for ensuring that SEO and link-building projects are clearly understood, properly executed by internal teams, and delivered on time and according to client expectations.

You are not focused on selling or acquiring new clients - your core mission is stable, high-quality delivery and client satisfaction through strong coordination and communication.


  Why This Role Matters

You act as the operational bridge between clients and production teams.

Your impact is measured by:

• delivery quality and timeliness
• client satisfaction and retention
• clarity and efficiency of internal execution
• reduced blockers between teams

     In this role, you will:
 

• Manage ongoing relationships with existing clients
• Translate client requests into clear, actionable tasks for SEO and production teams
• Ensure timely delivery of SEO/link-building projects according to agreed scope
• Coordinate communication between clients, SEO team, and production teams
• Track project progress, deadlines, and execution quality
• Identify and remove blockers in delivery workflows
• Run internal syncs to align priorities across teams
• Maintain structured and predictable delivery flow for multiple accounts

     Requirements
 

• 1.5+ years of experience in Account Management, Project Management, or Client Delivery (agency experience is a strong plus)
• Experience managing multiple clients or projects in a fast-paced environment
• Strong ability to structure tasks and coordinate cross-functional teams
• Proven experience in client communication and expectation management
• Strong organizational skills and attention to detail
• Problem-solving mindset and ability to handle delivery blockers proactively

     Preferred Skills & Qualities
 

• Familiarity with SEO practices and link-building terminology.
• Experience working with clients from fast-evolving or regulated industries (Fintech, SaaS, iGaming, Crypto).
• Proficiency in Google Sheets / Excel and task management tools (Jira, Asana, ClickUp, etc.).
• Hands-on experience with CRM platforms (preferably Pipedrive).
• Highly responsible, proactive, detail-oriented, and deeply accountable for the final result.

• Confident written English (Upper-Intermediate or higher) for daily communication with international clients (email and chat are primary channels)
  
  Nice to have

   

• Basic understanding of SEO and link-building processes
• Experience with CRM systems (e.g. Pipedrive)
• Experience with project management tools (Jira, Asana, ClickUp, Trello)
• Strong Excel / Google Sheets skills
• Experience working with fintech, SaaS, iGaming, or crypto clients

     What We Offer
 

• Remote-first international team
• High ownership and direct product impact
• Fast iteration, low bureaucracy environment
• 30 days of paid annual leave
   

About the Role

We are looking for an Account Manager to work closely with partners and agents. This role is not just about responding to messages — the main goal is to onboard new partners, develop long-term relationships, increase partner performance, and help grow their turnover.

Responsibilities

• Handle incoming partner inquiries and onboard new partners
• Manage partners throughout the entire cooperation lifecycle
• Develop and grow partner accounts to improve performance and results
• Analyze partner performance and identify growth opportunities
• Consult, support, and educate partners on company products and processes
• Proactively resolve partner issues and non-standard situations
• Maintain reports and monitor key performance metrics
• Collaborate with internal teams to improve partner results and overall performance

Requirements

• Experience in Account Management, Partner Management, Customer Success, or a similar role
• Strong communication, negotiation, and relationship-building skills
• Ability to analyze data and work with Google Sheets (formulas, reporting, analytics)
• English proficiency (written and spoken); Arabic is a strong advantage but not mandatory
• Additional languages are a plus
• Strong problem-solving skills and a proactive approach
• Ability to prioritize tasks and work effectively in a fast-paced, multitasking environment
• Self-motivated, results-driven, and capable of managing partner relationships independently
• Experience in Gambling, Betting, or iGaming is a plus
   

Nice to Have

• Experience in the Gambling, Betting, or iGaming industry
• Experience working with affiliates, agents, or partner networks

What We Offer

• Remote work format 
• Full-time schedule (Monday–Friday)
• Competitive fixed salary + KPI-based bonuses
• Training, onboarding, and ongoing support
• Opportunity to grow within a fast-paced and dynamic environment

Languages: English-Russian(required), Arabic (preferred but not mandatory)

We are looking for a Technical Account Manager to serve as the primary technical bridge between our customers and our cloud asset management platform. You'll own relationships with strategic accounts, helping engineering and platform teams unlock the full value of infrastructure-as-code through deep product adoption, technical guidance, and proactive support.

This role sits at the intersection of DevOps and customer success — you should be equally comfortable reviewing a Terraform module with a customer's platform team and presenting a quarterly business review to a VP of Engineering.

WHAT YOU'LL DO
 

• Own technical relationships for accounts, serving as their trusted advisor throughout the customer lifecycle.
• Lead onboarding and implementation planning, helping customers codify their cloud infrastructure and migrate unmanaged resources into IaC workflows Conduct regular technical health reviews.
• Collaborate with Sales to support pre-sales technical evaluations, RFPs, and proof-of-concept engagements Act as the voice of the customer to Product and Engineering, advocating for feature requests and surfacing product gaps.
• Build integration guides, runbooks, and best-practice documentation covering Terraform, Cloudflare, and cloud provider workflows
• Respond to escalations with urgency, coordinating across Support, Engineering, and leadership as needed

WHAT WE'RE LOOKING FOR
 

• 4+ years in a technical customer-facing role — TAM, Solutions Engineer, or similar — ideally at a SaaS, DevOps, or cloud infrastructure company.
• Hands-on experience with IaC tooling: Terraform, Pulumi, CloudFormation, or Ansible Solid understanding of cloud platforms (AWS, GCP, or Azure) and modern infrastructure concepts.
• Experience with VPCs, IAM, Kubernetes, CI/CD pipelines Familiarity with GitOps workflows, state management, and infrastructure drift detection.
• Strong communication skills — able to explain complex infrastructure concepts to both engineers and business stakeholders.
• Track record of managing enterprise accounts with significant ACV.
• Comfort operating in a fast-moving startup environment with ambiguity and shifting priorities.

About Digis:

Digis is a European IT company with 200+ specialists delivering complex SaaS products, enterprise solutions, and AI-powered platforms worldwide. We ensure transparency, stability, and professional growth opportunities for all our team members.

About the Project:

This is a global marketplace that connects businesses with freelance professionals for project-based work. This role is part of the Business Success team supporting high-value buyers and managed projects, typically involving customers with defined project scopes and budgets. The team works proactively with customers throughout the engagement lifecycle, focusing on project success, customer retention, and long-term account growth.

Requirements:

• 2+ years experience in Account Management, Customer Success, or other relevant experience 
• 1+ in an Account Manager position( recent experience) in the outsourcing/outsaffing companies
• B2+ level of English
• Experience in delivering quality services to clients
• Strong analytical, problem-solving, and multitasking skills
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships

Responsibilities:

• Manage a portfolio of buyers and work directly with high-intent buyers
• Identify and recover missed revenue opportunities
• Help customers find the right freelancer
• Source and match the right freelancer based on skills, experience, budget, and timeline
• Monitor buyer activity and address drop-offs or stalled opportunities

What makes this role exciting:

• One of the world's leading freelance marketplaces with millions of users globally
• Recognizable mature, established product with 15+ years in the market
• Direct impact on revenue growth and business outcomes, not just customer support
• Direct work with high-value B2B customers
• Focus on AI adoption and automation

If this sounds like the right opportunity for you, apply now! We look forward to discussing this further.