Jobs Account Manager

We are looking for a proactive Junior Account Manager to join our team. You will be responsible for expanding our partner network, fostering long-term client relationships, and ensuring high-quality delivery of our analytical services.

The Role:

• Serve as the primary point of contact for B2B clients across the UK, US, and EU.
• Translate client hiring needs and project requirements into actionable requests for our recruitment and delivery teams.
• Identify opportunities to scale client teams (Upsell/Cross-sell) and increase overall billable volume.
• Build long-term trust through regular sync-ups, health checks, and performance reporting.
• Oversee the full lifecycle - from onboarding and contract management to invoicing and monthly reporting.

Requirements:

• Excellent written and verbal English communication is a must.
• Ability to negotiate, influence, and handle feedback professionally.
• Capacity to structure information and maintain attention to detail.
• Fast learner

VIP Manager (iGaming)
 

Responsibilities
— Manage a portfolio of VIP clients following established scripts and guidelines.
— Maintain daily/weekly touchpoints (messengers / calls / email), based on individual client needs.
— Provide basic personalized offers using a bonus matrix (cashback / free spins / free bets / bonuses).
— Control bonus issuance and ensure compliance with terms & conditions.
— Collect and analyze client feedback.
— Handle escalations (payments / verification / risk / support).
— Prepare basic reports as required.
 

Requirements
— 1.5–2+ years of experience in iGaming / online casino.
— Proven experience handling client objections.
— Strong understanding of VIP customer service and communication.
— High level of responsibility and attention to detail.
— стрессоустойчивость, гибкость и адаптивность.
— Excellent communication skills.
— Ability to multitask and work in a fast-paced environment.
— Team player mindset.
— Results-driven with understanding of key KPIs.
 

Languages
— English: B2+
 

Nice to Have
— Experience working with iGaming B2B CRM systems.
 

Working Conditions
— Remote work.
— Flexible start of the working day.

We are a dynamic Holding, that embraces flexibility and encourages your innovative ideas for product and process improvements.
We leverage cutting-edge technologies in the development of our application, providing you with an opportunity to gain valuable experience in this rapidly evolving field.
At our Holding, we offer career prospects. As we continue to grow each day, you have the chance to shape your future as the Lead of any direction in our Holding.

We are looking for a Senior Account Manager to join our team!

 

Requirements:

• 3+ years of commercial experience as an Account Manager in the fintech industry;
• Excellent communication skills;
• Excellent problem-solving skills and analytical thinking;
• Ability to work effectively in a fast-paced environment and under pressure;
• Ability to work autonomously;
• Conversational English (B1 level and above).
   

Responsibilities:

• Maintaining strong relationships with existing clients through regular communication and personal meetings;
• Identifying new business opportunities by researching the market and analyzing the industry;
• Communicating with clients to understand their needs and providing appropriate product solutions, including product demos, presentations, etc.;
• Ensuring customer satisfaction by providing ongoing support and ensuring timely and professional coverage of their needs;
• Upselling and cross-selling to existing clients to increase client revenue and expand the client base;
• Collaborating with other teams, including sales, marketing, and product development, to ensure seamless operations;
• Tracking and reporting on client performance and preparing regular reports for internal and external management.
   

We offer:

• Financial stability and competitive salary;
• 24 paid vacation, not limited sick leaves, additional day-offs;
• Individual bonuses for benefits compensation (healthcare, hobby, equipment and workstation);
• An honest and professional team that is ready to listen and understand, and most importantly, support you in your ambitious professional ideas!
• The perspective of development in FinTech with a focus on a foreign market;
• Remote work.
   

👏🏻We are proud of our corporate culture which embodies principles:

• No Red Tape: We believe in removing unnecessary bureaucracy, fostering an environment of agility and efficiency.
• Freedom of Decision-Making: We trust in your expertise and empower you to make impactful decisions.
• Trust in Employees’ Expertise: Your knowledge and skills are highly valued, and we encourage you to take ownership of your work.
• Startup Environment: Experience the excitement of working in a startup, where new processes are implemented, and results are visible.
• Quick path from your idea to result: you’ll be able to see results of your effort i short time period;
• Communication with C-Level: Enjoy open communication with our C-level executives, as we embrace an open-door policy.
• Professional Growth and Networking: We prioritize your professional development and provide ample opportunities for networking.
• Friendly Team: Join our close-knit team, where collaboration and support are the pillars of our work culture.
   

Join us and you can be part of our company and creation it grows!

UnderDefense is a cybersecurity platform helping companies prevent breaches and automate security operations.

We’re looking for someone who doesn’t just “support clients” — but owns relationships, drives retention, and grows accounts.

     What you’ll do:

• Manage clients after deal closure (onboarding → growth → retention)
• Build strong relationships and understand client business goals
• Identify and drive upsell / cross-sell opportunities
• Proactively manage churn risks
• Run регуляр meetings, QBRs, and account reviews
• Work closely with sales, marketing, and delivery teams

     What we expect:

• Experience in Customer Success / Account Management (B2B, IT/SaaS)
• Strong understanding of customer lifecycle, retention, and expansion
• Ability to own accounts and drive outcomes (not just support)
• Confident communication in English

➕ Nice to have:

• Cybersecurity / MSP / SaaS background
• Experience working with mid-market or enterprise clients

💥 What you get:

• Strong product and sales team
• Base salary + bonuses for upsell & retention
• Remote + flexible schedule
• Work with US & EU clients
• Real impact on clients and product

NuxGame works with iGaming operators of all scales, helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill business goals. We are currently looking for an Account Manager to join our team.

Your Responsibilities:

• Own the customer relationship end-to-end, acting as their primary point of contact and trusted advisor.
• Define and execute tailored success strategies for each account, aligning NuxGame solutions with customer business goals and agreed KPIs.
• Continuously monitor account health, usage metrics, and satisfaction levels, addressing risks early to ensure retention and growth.
• Lead quarterly business reviews with clients to evaluate results, gather feedback, and identify improvement opportunities.
• Resolve escalations quickly by coordinating with internal teams, ensuring seamless communication and a solution-focused approach.
• Collaborate cross-functionally with Sales, Product, Operations, and Technical teams to deliver a consistent and high-quality customer experience.
• Identify upsell and cross-sell opportunities by understanding customer needs and market trends.
• Share industry insights and best practices with clients to help them optimize operations and revenue potential.
• Stay informed on iGaming industry developments, including regulatory changes, competitive landscape, and emerging technologies.
• Maintain accurate account records in CRM and project management tools, ensuring timely reporting of progress and outcomes.
  
   

What we’re looking for:

• Minimum 2 years of experience in Account Management, Customer Success, or post-sales roles
• Proven success in managing strategic accounts and building strong relationships with senior stakeholders, including C-level executives.
• Track record of delivering measurable results in retention, adoption, and upsell.
• Comfortable owning the full customer lifecycle — onboarding, growth, and renewals.
• Proactive and resourceful — you can thrive without a playbook and take initiative to solve problems.
• Highly organized, able to manage multiple priorities while keeping a high standard of service.
• Strong communicator in English (written and spoken); extra languages are a plus.
• Data-driven mindset — you use metrics to guide decisions and create actionable plans.

• Collaborative, adaptable, and confident in balancing client needs with business objectives.

   

What we offer

We believe that a happy team builds the best products. Here is how we support you:

• Remote & Flexible: Work from anywhere. Our core hours are 10:00 to 18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).

• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

   

We believe in unlocking the inner potential of each team member within an open and democratic culture.

Waiting for you on our team!

🚀 About Megadev

Megadev is an international IT company helping clients scale their teams through outstaffing of developers and digital specialists.

We work with European and global clients, building long-term partnerships and helping companies achieve their business goals through flexible and scalable team extension.

We are now looking for a Senior Account Manager who will not just manage clients — but own and grow them as business units inside Megadev.

⸻

🎯 Your Mission

Own and grow a portfolio of clients as your mini-business:

→ drive revenue growth from existing clients
→ build trusted, long-term partnerships
→ identify and unlock new opportunities for expansion

⸻

🔥 Your Responsibilities

1. Client Ownership
• Act as the main point of contact for key clients
• Build strong relationships with decision-makers
• Understand client business goals, not just current requests

2. Account Growth (Core Focus)
• Identify scaling opportunities (new roles, teams, projects)
• Drive upsell and cross-sell initiatives
• Shape solutions based on client needs

3. Strategic Thinking
• Analyze accounts and define growth strategies
• Proactively suggest improvements and new initiatives
• Participate in commercial discussions and negotiations

4. Delivery Alignment
• Work closely with recruitment and delivery teams
• Ensure high-quality candidate matching
• Monitor performance and client satisfaction

5. Retention & Risk Management
• Identify risks early (churn, dissatisfaction)
• Handle escalations and complex situations
• Improve client retention and long-term value

6. Operational Excellence
• Maintain CRM hygiene and track key interactions
• Conduct regular check-ins with real value (not just status updates)

⸻

✅ Requirements
• English level: B2–C1 (must-have)
• 3+ years of experience in:
• Account Management / Sales / Customer Success
• OR Project Management / Business Analysis with strong client interaction
• Strong communication and relationship-building skills
• Solid understanding of IT roles and development processes
• Experience working with international clients
• Ability to negotiate and close deals

⸻

💡 Nice to Have
• Experience in IT outstaffing / outsourcing
• Proven track record in upselling and account growth
• Experience managing multiple clients simultaneously
• Understanding of project economics / margins
• Experience with mid-size or enterprise clients

⸻

🎁 What We Offer
• Work with international clients and impactful projects
• Direct influence on company revenue
• Transparent bonus system tied to account growth
• Fast-track growth to Head of Account Management / Sales Lead
• High level of autonomy and decision-making
• Strong internal support (recruitment, delivery, founders)

⸻

📈 KPIs
• Revenue growth from existing clients
• Retention rate / churn
• Upsell & expansion revenue
• Number of new positions from existing clients
• Client satisfaction (NPS / feedback)

⸻

💥 Ideal Profile
• A Project Manager or Business Analyst who wants to move closer to business and revenue
• An Account Manager ready for more ownership and impact
• A Sales professional who prefers long-term partnerships over one-time deals

Our client, a high-tech defense company at the forefront of innovation, is looking for a Account Specialist. 

This role is a unique opportunity to join a team working on projects of strategic importance for the country’s defense. Account Specialist will be responsible for nurturing strong client partnerships and delivering proactive support to meet their needs. Your role includes managing daily account activities, resolving inquiries, and coordinating cross‑functional teams to ensure exceptional service. You’ll help optimize account performance and contribute to long‑term customer success. 

Responsibilities: 

• Manage and develop relationships with clients; 
• Handle incoming client requests and provide timely support; 
• Assist in processing orders, quotes, invoices, and related documentation; 
• Coordinate with internal teams (sales, logistics, technical support); 
• Monitor client satisfaction and proactively resolve issues; 
• Maintain accurate records in CRM systems; 
• Prepare reports on client activity and performance. 

Skills Requirements: 

• 2+ years of experience in account management, sales support, or customer success; 
• Understanding of B2B sales processes; 
• Strong communication and interpersonal skills; 
• Ability to manage multiple tasks and prioritize effectively; 
• Attention to detail and problem-solving mindset; 
• Experience working with CRM systems;  
• Self-motivated with a proactive attitude.  

The Company Offers: 

• Official employment with a competitive salary and clear, transparent cooperation terms;  
• Paid vacation (24 calendar days per year) and paid sick leave;  
• Support for your professional development — the company is actively growing, and you will have the opportunity to grow with it;  
• Military reservation;  
• A team of like-minded professionals working toward a common goal. 

VIP Manager (iGaming)
 

Responsibilities

— Manage a portfolio of VIP clients following established scripts and guidelines.
— Maintain daily/weekly touchpoints (messengers / calls / email), based on individual client needs.
— Provide basic personalized offers using a bonus matrix (cashback / free spins / free bets / bonuses).
— Control bonus issuance and ensure compliance with terms & conditions.
— Collect and analyze client feedback.
— Handle escalations (payments / verification / risk / support).
— Prepare basic reports as required.
 

Requirements
— 1.5–2+ years of experience in iGaming / online casino.
— Proven experience handling client objections.
— Strong understanding of VIP customer service and communication.
— High level of responsibility and attention to detail.
— стрессоустойчивость, гибкость и адаптивность.
— Excellent communication skills.
— Ability to multitask and work in a fast-paced environment.
— Team player mindset.
— Results-driven with understanding of key KPIs.
 

Languages
— English: B2+
— Uzbek: C1
 

Nice to Have
— Experience working with iGaming B2B CRM systems.
 

Working Conditions
— Remote work.
— Flexible start of the working day.

We are a digital agency specializing in SEO and performance advertising (Google Ads). We work with small and medium-sized businesses in Ukraine, the US, Canada, the UK, and Europe.

Our goal is not just to “manage projects”, but to scale our clients’ businesses through a systematic and results-driven digital approach.

We are currently looking for a Customer Success Manager who can not only communicate effectively with clients but also think strategically, manage the financial performance of projects, and grow a portfolio of accounts.

Your responsibilities:

• managing a portfolio of clients with a strong focus on results;
• taking ownership of client retention;
• leading strategic meetings with clients;
• monitoring project performance and ensuring clients’ KPIs are achieved;
• identifying opportunities to grow and expand client partnerships;
• handling risks and resolving complex situations;
• prioritizing tasks and coordinating SEO and PPC teams;
• ensuring high-quality reporting and transparent analytics for clients.
   

Required experience:

• 1+ years of experience managing clients or projects in digital marketing;
• experience conducting online presentations and strategic calls;
• experience managing multiple clients simultaneously;
• experience working with US/EU clients (will be a plus);
• experience in upselling and expanding client contracts (will be a plus).

Hard skills:

• understanding of SEO and performance marketing;
• understanding of Google Ads account structure;
• strong proficiency in Google Sheets / Excel;
• experience working with CRM systems;
• strong time management skills;
• English — B2+.

Soft skills:

• strategic thinking;
• ability to handle objections;
• strong negotiation skills;
• structured approach and process management;
• high level of personal responsibility;
• ability to work in a fast-paced environment with deadlines and changing priorities.

What we offer:

• remote work format;
• stable income and transparent motivation system;
• opportunity to influence strategic decisions;
• work with international clients;
• a team that focuses on results rather than formalities;
• work environment without micromanagement;
• investment in your professional development and knowledge sharing;
• a vibrant and supportive company culture.

What matters to us

We are not looking for a task coordinator, but for a true partner for our clients — someone who thinks in terms of ROI, growth, and long-term relationships.

If you want to impact business outcomes rather than just “manage chats”, we would love to get to know you.

Send us your resume, and let’s talk!

✨ Join Win Media as a Account Manager – Make Every Player Feel Like a Star! 
 

At Win Media, we believe that success in iGaming is built on strong relationships 🎯. Our Account team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
 

📌 About the Role
We are looking for a dedicated Account Manager (evening & weekend shifts) to join our team. 🕕🌙
Your mission will be to keep our players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service.

Schedule: Shift-based
Location: Fully remote 🌍 or Warsaw office 🏙️
 

🛠️ Responsibilities

📧 Handle daily written communication with players (email, WhatsApp, Telegram)
💌 Write at least 40+ personalized messages per day to maintain strong connections
🎯 Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum
🔄 Reactivate inactive players and build long-term loyalty
🤝 Collaborate with Support and Payments teams to resolve VIP issues quickly
📝 Maintain daily reports on activities and results
 

✅ Requirements
🌍 2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager
🎲 Experience in the iGaming / Casino industry is a must-have
🗣️ Advanced written English
➕ German or French language skills are a huge advantage and will increase salary
🧠 Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style

👤 The Ideal Candidate

Has prior experience as a VIP Manager or Customer Support in online casinos
Fluent in English (Advanced) and ideally one more language (German/French) 🌍
Empathetic, responsible, hardworking, with excellent communication and problem-solving skills
Understands casino mechanics, including bonus systems 🎲
Thrives in a fast-paced, player-first environment

🎁 What We Offer

👥 Join a professional team with a strong vision and support system
🚀 Career growth with the potential to lead the VIP Department in the future
🏙️ Flexible work setup: remote or from our Warsaw office
🌴🤒 Paid vacation and sick leave
💻 Modern equipment to ensure smooth workflow
🎉 Fun company culture with gifts for holidays and birthdays

✨ Let’s win together with Win Media! ✨

We are seeking a strong Key Account Manager with a solid fintech background who will manage and grow relationships with key enterprise clients, ensuring long-term partnership and revenue growth 💼📈

 Your Responsibilities

🤝 Support clients through the full onboarding cycle, ensuring a smooth and successful start
📊 Build and maintain strategic relationships with enterprise customers
💬 Foster long-term partnerships based on trust, transparency, and mutual respect
💡 Identify upsell & cross-sell opportunities within existing accounts
🔄 Conduct regular business reviews to align with clients’ evolving needs
🎯 Present value propositions clearly and handle objections effectively
📝 Negotiate and close complex B2B deals with senior decision-makers
📈 Monitor KPIs, growth metrics, satisfaction levels, and risks
🤝 Collaborate with IT, Compliance, Payments, Finance, and Settings teams to ensure seamless client experience
🚨 Monitor client activity and proactively address any unusual changes
📑 Prepare monthly reports on KPIs and assigned tasks
📚 Assist with Confluence articles and updates upon request
👩‍🏫 Mentor newcomers, conduct shadow sessions and trainings after probation
🗣 Gather client feedback and convert it into actionable insights
🌍 Share industry trends and market insights within the team
⚖️ Maintain high standards of ethics and professionalism

 Skills & Requirements

✅ 2+ years of experience as Key Account Manager (B2B) / Payment Manager
✅ Strong understanding of FinTech & payment ecosystems
✅ Experience with merchant account onboarding
✅ Excellent communication & self-management skills
 English – Upper-Intermediate / Advanced
 Ukrainian/Russian – fluent

Nice to Have

➕ Compliance certifications
➕ Legal background

Hiring Process
📞 Prescreening Call with Recruiter (40 min)
🧠 Technical Interview (60 min)
🎯 Job Offer & Background Check

Senior Account Manager

Fintech / Payments / High-Risk

About the Role

We are looking for an experienced and commercially strong Senior Account Manager to join our team and take ownership of strategic merchant relationships within the fintech / payments space.

This role is focused on managing and growing existing B2B merchant accounts, supporting merchant performance, expanding payment solutions, and acting as a key partner for clients across operational, commercial, and strategic matters.

The ideal candidate has a strong background in account management within PSP / acquiring / payment environments, understands the logic of high-risk industries, and is comfortable working in a fast-paced, cross-functional international environment.

⸻

Key Responsibilities

Account Management & Client Relations

• Manage and develop relationships with assigned B2B merchant accounts

• Take ownership of strategic merchants transferred from the Sales team

• Build long-term partnerships and act as the main point of contact for merchants

• Maintain regular communication with clients through written and verbal channels

• Ensure a high level of client satisfaction, trust, and partnership quality

Merchant Growth & Payment Optimization

• Identify merchant needs and offer relevant solutions from the company’s payment product portfolio

• Support merchant growth by launching new payment methods, improving setups, and expanding into new GEOs

• Develop and drive growth plans for key merchant accounts

• Proactively identify areas for commercial and operational improvement

Performance Monitoring

• Monitor key payment performance metrics, including:

• transaction volume

• conversion rates

• payment performance indicators

• Analyze merchant performance and identify opportunities for optimization

• Work with internal teams to improve account efficiency and payment results

Operational Coordination

• Coordinate merchant onboarding and payment solution launches

• Ensure smooth cross-functional cooperation with:

• Tech

• Support

• Risk

• Compliance

• Finance

• Legal

• Handle complex client escalations and ensure timely resolution

• Maintain strong operational control over merchant-related processes

Commercial Development

• Prepare commercial proposals and support negotiations with existing merchants

• Identify upsell and cross-sell opportunities within existing accounts

• Contribute to merchant retention and long-term revenue growth

• Support the company’s commercial strategy through strong account ownership

⸻

Requirements

We are looking for someone who has:

• 4+ years of experience in Account Management / Partnerships / Merchant Success

within fintech / PSP / acquiring / payments

• Strong hands-on experience working with high-risk industries, such as:

• gambling

• betting

• forex

• Solid understanding of:

• payment processing

• APMs

• card acquiring

• payment flows

• Proven experience managing B2B clients and strategic merchant accounts

• Strong commercial mindset and client-facing communication skills

• Ability to manage multiple stakeholders and internal teams simultaneously

• High level of ownership, accountability, and business maturity

• Fluent English (written and spoken, Upper-Intermediate+ / Advanced)

⸻

Will Be a Strong Advantage

• Experience in international payment environments

• Experience working with multi-GEO merchants

• Strong understanding of payment optimization and merchant performance drivers

• Experience in fast-paced, scaling fintech or startup environments

⸻

What We Expect in This Role

The successful candidate will be someone who:

• builds strong and trusted merchant relationships

• understands both commercial and operational aspects of client success

• can work independently and drive accounts forward

• proactively solves issues rather than only reacting to them

• understands the realities of high-risk payments

• is able to combine client partnership, commercial thinking, and execution.

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.
 

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

About the Role

We’re looking for an Account Manager to be the main point of contact for our clients, ensuring they get maximum value from Solidgate’s payments solutions. This role blends account management with business consulting: you’ll advise clients, identify growth opportunities, and support their strategic objectives.

Why This Role Matters

You’ll help some of the world’s most promising internet companies navigate payments, optimize performance, and unlock growth. Your work directly impacts client success, Solidgate’s growth, and the evolution of payments in the Fintech sector.

What You’ll Be Doing

• Be the partner, not the vendor. Build and nurture strong, long-term relationships with existing clients, becoming their go-to person in payments.
• Drive growth. Unlock upsell and cross-sell opportunities, helping clients increase revenue while expanding Solidgate’s footprint.
• Deliver value. Understand client needs and provide the right product solutions — from tailored demos to strategic recommendations.
• Spot opportunities. Research markets, analyze industries, and surface new business growth paths for clients.
• Collaborate across Solidgate. Work hand-in-hand with Sales, Marketing, and Product teams to ensure clients get the best experience possible.
• Keep the pulse. Track and report client performance metrics, providing insights that guide decisions both internally and externally.

What We’re Looking For

• 2+ years of commercial experience in account management, business development, or sales in B2B products.
• Fluent English (Upper-Intermediate+) — you’ll be talking to global decision-makers daily.
• Proven sales mindset — able to identify expansion opportunities, drive upsells, and maximize account value.
• Strong communicator with excellent problem-solving and analytical skills.
• Organized, proactive, and capable of thriving in a fast-paced environment.
• Confident in Excel & PowerPoint for reporting and storytelling.

Why Solidgate?

• High-impact role: You’re not inheriting a perfect system — you’re building one. Your work will define how we scale.
• Great product: We’ve built a fintech powerhouse that can be quickly scaled. Furthermore, Solidgate’s potential isn’t just an orchestration player — it’s the financial infrastructure for modern Internet businesses with a wide range of products and services, including subscriptions, chargeback management, indirect tax management, and more. And yes, we also hold our own financial licenses in our key regions of operations and have direct memberships with the Schemes.
• Massive growth opportunity: Solidgate is scaling rapidly — this role will be a career-defining move.
• You’ll work with top tech companies: Our clients are fast-growing SaaS, digital goods, and B2C businesses. You’ll be talking to decision-makers at some of the most successful internet companies in the world.
• A-player team: Work alongside top fintech professionals with a proven track record and results.

Tomorrow’s fintech needs your mindset. Come build it with us.

🫂 Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.

About BotsCrew

BotsCrew partners with leading global brands to drive AI-powered digital transformation. From advisory and strategy to building custom AI products, we help businesses unlock new value and stay ahead in a fast-changing market. Our solutions power automation, data-driven decision-making, and entirely new digital experiences.

Role Overview

We’re looking for an Account Strategist  to help enterprise and mid-market clients in the US and beyond identify, design, and implement impactful AI solutions. This is a client-facing role at the intersection of account management, product ownership, business analysis, and AI solution design, working closely with founders, product, and delivery teams. 

You’ll lead discovery conversations, translate business challenges into prioritized initiatives, and guide accounts through planning, delivery, and long-term growth, with a strong focus on building durable client partnerships. 

What You’ll Do

• Consult with Clients & Prospects
   
  • Lead discovery calls to understand business needs, goals, and challenges.
  • Identify and prioritize high-impact AI use cases for digital transformation.
  • Translate technical possibilities into clear business value for decision-makers.
     
• Design AI Solutions
   
  • Collaborate with founders, engineers, and product managers to scope solutions.
  • Develop proposals, presentations, and ROI-focused recommendations.
  • Tailor solutions for specific industries and client contexts.
     
• Own Account Growth
   
  • Own assigned accounts post-sale, ensuring continuity from discovery through delivery and growth.
  • Identify expansion opportunities through delivered value and evolving client needs.
  • Plan future phases, budgets, and next initiatives together with clients.

  • Act as the primary point of accountability for client relationships.

     

• Collaborate Across Teams
   
  • Partner with delivery teams to ensure smooth project kick-offs ongoing alignment, and successful outcomes.

  • Capture client feedback to inform solution improvements and new offerings.

     

What We’re Looking For

• Experience:
  • 3+ years in account management, business analysis, product ownership, solution consulting, or consultative roles within technology, SaaS, or digital transformation environments

  • Proven track record of owning client relationships across multiple phases of engagement (discovery, delivery, iteration, and growth).

     

• Skills:
   
  • Fluent English is a must, with strong communication and presentation abilities.
  • Deep curiosity about AI and emerging technologies.
  • Strong business acumen with the ability to connect technical solutions to ROI.

  • Strong business and product thinking, with the ability to connect client goals to solution scope, priorities, and measurable outcomes.

     

• Mindset:

   

  • Relationship-driven with a long-term partnership approach.
  • Self-motivated and comfortable owning both strategy and execution.
  • Collaborative, adaptable, and eager to learn.
     

Why Join Us

• Work directly with founders on transformative AI projects for leading US brands.
• Influence the direction of AI solutions that are shaping the market.
• Be part of a team that blends innovation, speed, and measurable business impact.
• Flexible working hours and a hybrid/remote-friendly setup
• 20 working days of paid vacation plus 5 days of paid sickness
   

How to Apply

Please send your CV and a 60-second video in English introducing yourself and explaining why you would like to join this role.

If you are a current student or alumnus of the Faculty of Applied Sciences at the Ukrainian Catholic University (UCU) or UCU Business School, you can fast-track your application by starting your video with “UCU”.

✨ Join Win Media as a Account Manager – Make Every Player Feel Like a Star! 
 

At Win Media, we believe that success in iGaming is built on strong relationships 🎯. Our Account team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
 

📌 About the Role
We are looking for a dedicated Account Manager (evening & weekend shifts) to join our team. 🕕🌙
Your mission will be to keep our players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service.

Schedule: Shift-based
Location: Fully remote 🌍 or Warsaw office 🏙️
 

🛠️ Responsibilities

📧 Handle daily written communication with players (email, WhatsApp, Telegram)
💌 Write at least 40+ personalized messages per day to maintain strong connections
🎯 Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum
🔄 Reactivate inactive players and build long-term loyalty
🤝 Collaborate with Support and Payments teams to resolve VIP issues quickly
📝 Maintain daily reports on activities and results
 

✅ Requirements
🌍 2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager
🎲 Experience in the iGaming / Casino industry is a must-have
🗣️ Advanced written English
➕ German or French language skills are a huge advantage and will increase salary
🧠 Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style

👤 The Ideal Candidate

Has prior experience as a VIP Manager or Customer Support in online casinos
Fluent in English (Advanced) and ideally one more language (German/French) 🌍
Empathetic, responsible, hardworking, with excellent communication and problem-solving skills
Understands casino mechanics, including bonus systems 🎲
Thrives in a fast-paced, player-first environment

🎁 What We Offer

👥 Join a professional team with a strong vision and support system
🚀 Career growth with the potential to lead the VIP Department in the future
🏙️ Flexible work setup: remote or from our Warsaw office
🌴🤒 Paid vacation and sick leave
💻 Modern equipment to ensure smooth workflow
🎉 Fun company culture with gifts for holidays and birthdays

✨ Let’s win together with Win Media! ✨