Documentation / Case Processing Specialist

Chern & Co Ltd is a European corporate services company with 9 years of experience in company formation, accounting, tax registration, and corporate compliance in Ireland, with plans to expand into the UK.

We work with international entrepreneurs, startups, SMEs, and e-commerce businesses.
 

🚀 About the Role

We are looking for a Documentation & Case Processing Specialist to manage client documents, process applications, maintain accurate records, and ensure cases are completed correctly and on time.

This is a structured, documentation-focused role with clear procedures and minimal phone communication.

Full training in Irish company formation, tax registration, and compliance processes will be provided.
 

📋 Key Responsibilities

✅ Collect, review, prepare, and organise client documents.

✅ Verify personal, financial, and company information for accuracy and completeness.

✅ Complete forms and prepare applications for company formation, tax registration, and compliance.

✅ Identify missing or incorrect information and request corrections.

✅ Manage multiple client cases, track deadlines, and follow up on outstanding documents.

✅ Maintain accurate client records, case statuses, and tasks in Bitrix24 CRM.

✅ Communicate with clients primarily via email and messaging platforms.

✅ Coordinate with internal teams and external partners.

✅ Follow established procedures and ensure documentation is submitted accurately and on time.
 

💻 Requirements

🔹 2+ years of experience in documentation, administration, case processing, client onboarding, legal/accounting support, banking, compliance, or similar fields.

🔹 Practical experience reviewing, preparing, and processing documents.

🔹 Experience handling confidential personal or financial information.

🔹 Ability to manage multiple tasks, deadlines, and follow-ups simultaneously.

🔹 Experience with CRM systems, databases, or case-management tools.

🔹 English C1 (strong written communication).

🔹 Excellent attention to detail, accuracy, and organisational skills.

🔹 Ability to work independently, follow procedures, and handle repetitive tasks.

🔹 Reliability, consistency, and interest in long-term employment.
 

🌟 Would Be a Plus

🔸 Experience in corporate services, company formation, legal or accounting administration.

🔸 Knowledge of KYC/KYB, AML, tax, or compliance documentation.

🔸 Experience in banking, insurance, immigration, or other document-intensive industries.

🔸 Experience with government portals, company registries, or official applications.

🔸 Knowledge of Bitrix24 CRM.
 

🎁 What We Offer

💶 Salary: €1,100–€1,300 gross/month, potentially higher for directly relevant experience.

💰 Quarterly performance bonus linked to additional-service sales.

🏡 Full-time, fully remote position (independent contractor agreement).

🌴 20 paid vacation days, increasing to 30 after one year.

📚 Professional development budget of up to €500/year after six months.

🎓 Full onboarding, professional training, and mentorship.

🌍 Long-term opportunity in an international company.
 

❗ Important

This is a documentation and case-processing position, not a sales or phone-based customer support role.

We are looking for someone who genuinely enjoys working with documents, data, checklists, and structured processes. Previous relevant experience is required.