Account Manager- Sales, Customer Success

Account Manager- Sales & Customer Success

Ender Turing | AI / B2B SaaS | Remote in Europe

About Ender Turing

Ender Turing is a product-focused AI startup building conversation intelligence solutions used by international companies in real production environments.

We’re a small team of 12+ people across engineering, product and customer-facing roles, building an AI platform that processes millions of customer conversations across voice and chat.

Our technology helps companies turn conversations into actionable insights through speech-to-text, sentiment analysis, summaries and real-time analytics.

We work with international companies including UNIQA Insurance Group, OTP Bank, NovaPay, Fozzy Group, and  Dobrobut Hospitals, with customers across Europe, the US and Latin America.

Small team. Global customers. Real production systems.

We’re looking for an Account Manager - Sales & Customer Success to own the client journey from the first qualified lead to a long-term partnership.

This is a hands-on role at the intersection of Sales, Account Management and Customer Success. You’ll have a direct impact on customer success, account growth and revenue, with the freedom to shape how we work with clients. You’ll work with international B2B clients, senior decision-makers and operational teams, combining commercial thinking, relationship building and problem-solving.

What You’ll Do

Own the Full Client Journey

• Take ownership of qualified leads and move them through discovery, presentations and negotiations toward pilot launch and contract signing.
• Build strong relationships with decision-makers and operational stakeholders.
• Own the client relationship from pilot and implementation through adoption, expansion and renewal.

Drive Customer Success

• Understand the client’s business, goals, pain points and KPIs and translate them into clear priorities.
• Define and track pilot objectives, success criteria and business outcomes.
• Coordinate internal teams and keep projects moving.
• Identify risks, blockers and low adoption early and proactively solve them.
• Help client teams understand the value of Speech Analytics and turn product usage into real business results.

Drive Growth

• Lead post-pilot conversations and turn successful pilots into long-term contracts.
• Present results and build the business case for continued cooperation.
• Identify new use cases and opportunities for upsell, cross-sell and account expansion.
• Drive renewals and build long-term client partnerships.

Be Hands-On

• Learn the product quickly and work confidently with dashboards, data and product functionality.
• Investigate problems independently and involve the right people when needed.
• Work closely with Business Analysts, Project Managers and other internal teams.
• Prepare and present business updates, results and recommendations to clients.

You’ll work closely with Business Analysts, Project Managers and other internal teams — you won’t be expected to deliver everything yourself. Your role is to own the client relationship, coordinate the right people and make sure things move forward.

What We’re Looking For

• 3+ years of experience in Account Management, Customer Success, Consultative Sales, Business Development, Consulting or a similar B2B role.
• Experience working with B2B or enterprise clients.
• Strong commercial mindset and understanding of sales, retention and account growth.
• Experience with complex or consultative sales is a strong advantage.
• Strong communication and stakeholder-management skills.
• Analytical, proactive and comfortable solving problems independently.
• Ability to quickly understand complex products, business processes and client needs.

• Comfortable working across both strategic conversations and operational details.

   

Languages

• English & Ukrainian - bilingual.
• Experience working in an international environment is a strong advantage.
• We are looking specifically for a candidate who is bilingual in English and Ukrainian and can communicate professionally at a near-native/native level in both languages.
• The candidate should be able to confidently conduct business conversations, presentations, negotiations and client meetings in English, as well as communicate fluently in Ukrainian.
• This is a mandatory requirement, not an advantage.

Why This Role

This is not a pure Account Management role.

You will not simply receive a client request and pass it to another team.

You’ll own the relationship from the first qualified lead through discovery and pilot to adoption, expansion and renewal.

You will be expected to understand:

What does the client want to achieve?
Why did they buy the product?
Is their team actually using it?
Are they seeing the value?
What is blocking them?
What should we do next?
And how can we turn the current project into a long-term commercial relationship?

You will own the journey:

Lead → Discovery → Sales → Pilot → Implementation → Adoption → Post-Pilot Sale → Expansion / Upsell → Renewal

You are responsible for creating value for the client, making sure the client recognizes that value, and turning that value into a long-term commercial relationship.

How Success Looks

• Clients understand and realize the value of the product.
• Successful pilots convert into long-term partnerships.
• Accounts grow through expansion and new use cases.
• Risks and adoption issues are identified and addressed early.
• Client relationships develop into long-term commercial partnerships.

What We Offer

• Competitive compensation: €2,000–3,000/month, depending on experience and expertise.
• Performance-based bonus.
• Fully remote work.
• Work on a real AI product used by international enterprise customers.
• Direct collaboration with Product, Engineering and AI teams.
• Direct exposure to founders and key decision-makers.
• Opportunity to influence product development through customer feedback.
• Opportunity to grow beyond traditional Account Management across Sales, Customer Success and commercial strategy.
• Professional development and mentoring.
• Small, fast-moving startup where your ideas can have a real impact.

This is a B2B role. You’ll need to have or be willing to register a sole proprietorship (FOP) or company.

Application Process

To move forward, please:

1. Send your CV in English.

2. Answer the following question:

Tell us about a situation where you had to convince a client’s team to adopt a product or solution that had already been purchased by the decision-maker. What was the challenge, what did you do, and what was the outcome?

3. One more question:

Tell us about a situation where you had to solve a client or business problem without a clear process to follow. What did you do, and what was the outcome?

We value ownership, curiosity, business thinking, and people who enjoy solving real customer problems.

Interview duration: approximately 30-45 minutes.