Games Account Manager

We are looking for a tech-savvy B2B Casino Operations Specialist to support partner operators, manage game configurations, and ensure seamless day-to-day operations.
 

⚙️ Your Tasks:

• Operator Onboarding & Support: Conduct onboarding for B2B operators on Games functionality in Back Office and provide ongoing consultations on its usage;
• Game Configuration: Adjust game settings (e.g., min/max bets, RTP, etc.) according to operator requests;
• Big Wins Management: Process verification requests and coordinate marketing activities for Big Wins;
• Promo Coordination: Log operator requests for participation in promotional campaigns and pass the information to the Promo Manager;
• Incident Response: React promptly to operational incidents and system alerts;
• Troubleshooting: Resolve technical issues and restore game provider functionality during system failures or downtime;
• Data Provisioning: Gather and provide necessary information and reports upon request;

• B2B Operations: Handle various other operational B2B requests and day-to-day inquiries.

   

👤 Our Criteria:

• Experience: 1+ years of experience in the iGaming industry, specifically focusing on casino operations, product management, or game analytics;
• Casino Knowledge: Understanding of slot mechanics, live casino dynamics, casino mathematics (RTP, volatility, hit frequency), and player psychology;
• Analytical Mindset: Strong proficiency in working with data, using tools like Excel, Google Analytics, Tableau, or PowerBI to make data-backed decisions;
• Detail-Oriented: A sharp eye for UX/UI and the overall aesthetic presentation of the casino lobby;

• Tech-Savvy: Experience working with top casino back-office platforms, CMS, and bonus engines.

   

💪 Nice to have:

• Ticketing Systems: Experience working with Jira, Zendesk, Confluence, or similar issue-tracking and knowledge-base tools;
• Platform Familiarity: Previous experience working with major iGaming aggregators or back-office platforms (SoftSwiss, Soft2bet etc.);
• Data Handling: Advanced Excel skills for faster data gathering and reporting for B2B clients;

• B2B Account Management: Prior background in B2B technical support, VIP customer service, or Account Management within the iGaming industry

   

💼 Our Offer:

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.