Jobs at Djinni

We are looking for a Games Manager to join our team and contribute to the growth and success of our iGaming projects. In this role, you will be responsible for managing the game portfolio, working closely with game providers, and ensuring the best game selection and placement across our brands. You will play a key role in analyzing market trends, optimizing game performance, and supporting player engagement initiatives.

This position is a great opportunity to deepen your expertise in the iGaming industry while working in a dynamic and fast-paced environment.

Responsibilities

• Manage and maintain the game portfolio across multiple projects;
• Add, configure, and update games using the back office and website tools;
• Test and monitor game performance to ensure quality and stability;
• Build and maintain strong relationships with game providers and aggregators, staying up to date with new releases, features, and promotions;
• Conduct market and competitor research to identify trends and select games that match player preferences;
• Collaborate with the retention and marketing teams to launch targeted campaigns that increase player engagement and game performance;
• Analyze data, prepare reports, and use insights to improve game offerings;
• Proactively suggest ideas to increase demand and competitiveness of products and promotions;

• Maintain and regularly update the department’s knowledge base and documentation.

   

Requirements

• 2+ years of experience in a similar role, preferably within the iGaming industry;
• Native knowledge of Ukrainian language;
• English proficiency at B1 level or higher;
• Excellent communication and interpersonal skills, with the ability to work effectively across teams;
• High attention to detail and a strong sense of responsibility for quality results;

• Ability to work efficiently in a fast-changing and dynamic environment.

   

Nice to Have

• Genuine interest in the online casino and iGaming industry;
• Good understanding of online casino games, including slots, table games, and live dealer products;

• Analytical mindset with the ability to interpret data and make informed decisions.

   

What We Offer

• Fully remote work with a 5/2 schedule
• Payments in USDT (white crypto)
• Access to Gemini Advanced tools
• Training and ongoing support from an experienced international team
• Clear opportunities for professional growth within the project

We are looking for an Analyst to join our Information Security Solutions team and contribute to the support and development of the Security Operations Center (SOC) functionality. You will work on tasks related to protecting infrastructure from cyber threats and improving cybersecurity technologies.

Key Responsibilities:

• Monitor systems and detect potential threats using SIEM and other tools.
• Develop parsers.
• Perform infrastructure inventory and vulnerability analysis.
• Analyze and investigate incidents, providing recommendations for risk mitigation.
• Configure and enhance event correlation rules.
• Prepare reports and document identified vulnerabilities and incidents.
• Participate in improving incident response processes and automation, designing security system architecture, and implementing solutions (Firewall, DLP, EDR, etc.).
• Configure SIEM, SOAR, and other tools.
• Create and refine incident response procedures and protocols, ensuring compliance with internal policies.
• Collaborate with other departments to maintain overall information security within the organization.

Required Skills and Experience:

• Basic knowledge of cybersecurity: network protocols, vulnerabilities.
• Knowledge of operating systems (Linux, Windows) at the administrator level.
• Strong analytical thinking.
• Understanding of information security tools (FW, IDS/IPS, Antivirus, Windows server OS, etc.).

Nice to Have:

• Familiarity with MITRE ATT&CK framework.
• Experience with scripting languages and regular expressions (Python, PowerShell, Bash).
• Hands-on experience with SIEM.
  
  If you are interested in working on breakthrough technologies and making a real impact — join us! 
  
  
   

Description
About ProfiSea Labs 
ProfiSea Labs is an innovative AI-powered multi-cloud management platform designed to help CloudOps engineers and IT managers optimize cloud usage, reduce costs, and automate workflows through intelligent, next-generation technologies. 
We’re building a new AI division focused on agentic GenAI systems — autonomous agents capable of reasoning, learning, and interacting with users and systems. We’re looking for curious, ambitious minds to help us design, train, and scale these agents. 

Requirements
 

• English C1+ (strong writing and reading skills). 
• Python knowledge — basic to intermediate. 
• Excellent literacy and attention to detail. 
• Experience with LLMs (e.g. GPT, Gemini, Claude, Copilot). 
• Understanding of Agentic AI design or prior experience building agents is a plus. 
• Analytical mindset and creativity in solving interaction problems. 
• Strong interest in AI technologies and willingness to learn continuously. 
• Students or recent graduates are welcome to apply — the main requirement is your curiosity and drive to grow. 

Responsibilities

 

• Develop, optimize, and test AI prompts and workflows in English. 
• Create dialogues, flows, and interaction scenarios for AI agents. 
• Tune the agent’s behavior across various contexts. 
• Work with test flows, analyze failures, and improve model responses. 
• Collaborate with product managers, designers, and developers to integrate AI into real products. 
• Experiment with LLMs (Large Language Models) and contribute to fine-tuning and configuration processes. 

Test Task 
A short technical and creative task will be required to assess Python proficiency, prompt design ability, and reasoning skills. 

Working conditions
 

• Opportunity to take part in building an innovative AI product. 
• Ongoing learning and mentorship from experienced AI engineers. 
• Flexible schedule and fully remote work. 
• Competitive compensation. 
• Friendly and professional work culture. 
• Freedom to influence product development and bring your own ideas to life. 

 
At ProfiSea Labs, we don’t just use AI — we teach it to think. Join us if you’re ready to do the same.

We are looking for a skilled Manual QA Engineer to join our team.
The ideal candidate will be responsible for the full product testing lifecycle, from start to finish, creating high-quality and well-structured documentation, and bringing fresh ideas to the team.

Responsibilities:

• Perform functional, regression, and usability testing.
• Create, execute, and maintain test cases and test scripts.
• Identify, document, and track defects in a bug-tracking system.
• Collaborate with developers and other team members to resolve issues and improve product quality.
• Prepare test reports and provide recommendations for product improvement.

Requirements:

• 1.5–2+ years of experience in manual testing (Web/Mobile).
• Solid understanding of testing principles, goals, and processes.
• Knowledge of testing techniques and methodologies.
• Understanding of the Software Development Life Cycle (SDLC) and involvement at its different stages.
• Ability to design test cases and scripts using various testing techniques.
• Basic understanding of databases and SQL.
• Knowledge of test design techniques and ability to apply them in practice.
• Experience with cryptocurrency is required.

Our ideal candidate:

• Is proactive and инициативний.
• Is passionate about product quality, attentive to details, and spots even minor issues.
• Communicates effectively with the team: can easily collaborate with developers and is not afraid to ask for clarifications from the manager, technical writer, or team lead when needed.
• Takes ownership and responsibility for completed tasks.
• Is able to find non-standard and efficient solutions to emerging challenges.
• Is result-oriented and focused on the success of the project.

If you recognize yourself in this description — we would be happy to hear from you!

White Test Lab is looking for a smart and creative Lead Generation Specialist with strong copywriting skills as a part of the Lead Generation team. Your goal is to ensure stable lead flow to make a predictable sales pipeline from each outbound channel you will work with.

REQUIREMENTS:  

• B2-C1 level in English.
• Experience in a similar role in an IT company, 1+ year.
• Experience in database management and research based on ICP.
• Experience with Sales Navigator.
• Experience in writing message sequences/chains with multiple scripts.
• Experience with multi-channel outreach campaigns launch.
• Disciplined, self-motivated, and able to work with minimal supervision.
   

Nice-to-Have:

• Experience with Notion.
• Experience with tools for outreach automation.
• Experience with Upwork.
   

RESPONSIBILITIES: 

• Searching and collecting for qualified leads on different platforms.
• Write message sequences/chains with multiple scripts (LinkedIn & Email).
• Launch multi-channel outreach campaigns.
• Communicating with leads (before they become SQLs).
• Work with CRM database.
• Preparing reports.

WHAT WE OFFER:

• Full-time remote position with stability and career growth opportunities.
• Ukrainian holidays off, plus paid vacation and sick leave.
• Compensation for English courses and sports activities.
• Access to an in-house English-speaking club.
• Accounting support and a proactive work environment.
• Engaging corporate events and team-building activities.

Are you passionate about building large-scale cloud data infrastructure that makes a real difference? We are looking for a Senior Data Engineer to join our team and work on an impactful healthcare technology project. This role offers a remote work format with the flexibility to collaborate across international teams.

At Sigma Software, we deliver innovative IT solutions to global clients in multiple industries, and we take pride in projects that improve lives. Joining us means working with cutting-edge technologies, contributing to meaningful initiatives, and growing in a supportive environment.

CUSTOMER
Our client is a leading medical technology company. Its portfolio of products, services, and solutions is at the center of clinical decision-making and treatment pathways. Patient-centered innovation has always been, and will always be, at the core of the company. The client is committed to improving patient outcomes and experiences, regardless of where patients live or what they face. The Customer is innovating sustainably to provide healthcare for everyone, everywhere. 

PROJECT
The project focuses on building and maintaining large-scale cloud-based data infrastructure for healthcare applications. It involves designing efficient data pipelines, creating self-service tools, and implementing microservices to simplify complex processes. The work will directly impact how healthcare providers access, process, and analyze critical medical data, ultimately improving patient care.

Responsibilities:

• Collaborate with the Product Owner and team leads to define and design efficient pipelines and data schemas
• Build and maintain infrastructure using Terraform for cloud platforms
• Design and implement large-scale cloud data infrastructure, self-service tooling, and microservices
• Work with large datasets to optimize performance and ensure seamless data integration
• Develop and maintain squad-specific data architectures and pipelines following ETL and Data Lake principles
• Discover, analyze, and organize disparate data sources into clean, understandable schemas

Requirements:

• Hands-on experience with cloud computing services in data and analytics
• Experience with data modeling, reporting tools, data governance, and data warehousing
• Proficiency in Python and PySpark for distributed data processing
• Experience with Azure, Snowflake, and Databricks
• Experience with Docker and Kubernetes
• Knowledge of infrastructure as code (Terraform)
• Advanced SQL skills and familiarity with big data databases such as Snowflake, Redshift, etc.
• Experience with stream processing technologies such as Kafka, Spark Structured Streaming
• At least an Upper-Intermediate level of English 

• For our fast-growing startup client, which is a global leader in financial infrastructure solutions, together with the client, we build complex solution which is unlocking private credit and providing unparalleled access through its modern marketplace, empowering investors, borrowers, and managers with innovative technology to increase the speed and frequency of transactions at a fraction of the cost. The solution's core infrastructure delivers public market efficiencies to the analog private credit market by powering the sourcing, structuring, syndication, surveillance and servicing of private credit transactions from beginning to end. The platform is becoming the market standard for asset-based and corporate lending, powering over $2 billion in transaction volume in a multi-trillion-dollar private credit industry.
   We are seeking a talented Senior DevOps Engineer to be a driving force behind our mission to modernize the private credit market. In this role, you won't just manage infrastructure; you'll design, secure, and scale the core systems that power our platform. You will be a catalyst for reliability and efficiency, responsible for building cloud-native systems, automating processes, and ensuring best-in-class security practices across the entire stack.

• Responsibilities:

  ● Infrastructure as Code: Design, build, and maintain AWS infrastructure using Terraform.
  ● Cloud Operations: Manage, monitor, and optimize AWS services including EKS, RDS Aurora PostgreSQL, VPC, and IAM.
  ● Containerization & Orchestration: Build and operate Kubernetes clusters and Dockerized applications in production.
  ● CI/CD & GitOps: Develop and maintain CI/CD pipelines (GitHub Actions, GitOps workflows) and data orchestration (Airflow DAGs).
  ● Database Reliability: Ensure performance, scalability, and reliability of Aurora PostgreSQL with strong security and backup practices.
  ● Monitoring & Incident Response: Design and operate observability systems (metrics, logs, traces, alerting, availability, etc) and lead structured incident response and postmortems.
  ● Security & Compliance: Apply DevSecOps principles to safeguard infrastructure, manage secrets, and adhere to compliance frameworks (SOC2).
  ● Collaboration: Partner closely with engineering teams to embed secure and scalable infrastructure practices into development workflows.
  ● Automation & Innovation: Continuously drive automation and improvements in deployments, testing, and system reliability.

• Mandatory Skills Description:

  ● 5-10 years of DevOps, SRE, or infrastructure engineering experience in a cloud-native environment
  ● Proven expertise with AWS (EKS, RDS, EC2, S3, VPC, IAM)
  ● Strong experience with Terraform and GitOps workflows
  ● Hands-on expertise with Kubernetes and Docker
  ● Solid knowledge of PostgreSQL operations and performance tuning
  ● Strong security-first mindset; experience hardening systems and managing secrets
  ● Familiarity with compliance frameworks such as SOC2
  ● Proficiency with scripting languages (Python, Bash)
  ● Experience designing highly available systems across multiple AZs and regions
  ● Track record of reducing toil via scripting, automation, and developer tooling
  ● Excellent problem-solving and communication skills
  ● Self-motivated team player able to work independently in a fast-paced environment

• Nice-to-Have Skills Description:

  ● Experience in FinTech domain

• Languages:
  • English: B2 Upper Intermediate

What makes you a great fit:

• 2–3 years of hands-on C++ development experience on Windows (mandatory)
• Strong knowledge of Windows operating system mechanisms and APIs (mandatory)
• Solid understanding of: Multithreading and multi-process architectures; Inter-process communication (IPC); Networking concepts and protocol stacks; Memory management
• Experience working with: Windows Services; File systems; Dynamic Link Libraries (DLLs)
• Strong understanding of object-oriented patterns and concepts
• BSc / M.Sc in Computer Sciences or related field
• Windows Internals/ Kernel Drivers Development — a huge advantage
• Experience with Microsoft COM/COM+/.NET

• At least an upper-intermediate level of English

   

Why work with us?

• People-oriented management without bureaucracy
• The friendly climate inside the company is confirmed by the frequent comeback of previous employees
• Flexible working schedule
• 29 paid time off (18 working days per year, plus 11 days — all national holidays)
• 10 sick leave days
• Full financial and legal support for private entrepreneurs
• Free English classes with native speakers or with Ukrainian teachers (for your choice)

• Dedicated HR

   

Your day-to-day in this position:

• Participate in development of industry-leading security products
• Write highly efficient C++ code for Windows in both user and Kernel modes
• Deliver real solutions to enterprise customers around the world

• Work in international team consisting of OS, Applications and Security Experts

   

What is your new project?

• Domain: Security
• Location: Israel
• Company size: 51-200 employees

• Founded in: 2009

   

Our next steps:

✅ Intro call with a Recruiter — ✅ Client intro interview — ✅ Live-coding tech interview — ✅ HR client interview — ✅ Reference check — ✅ Offer

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a desire to move forward, achieve results, and explore new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are looking for a Sales Manager in Lithuania.

Key Requirements:

• Proficiency in lithuanian — at least B2 level
• Minimum 2 years of B2B sales experience
• Experience in lead generation and negotiation
• Experience in logistics companies, CEP (Courier, Express, Parcel) is a plus
• Understanding of the Central European local market is a plus
• Results-oriented with a strong business development focus
• Excellent communication skills and ability to work in a multicultural team
• Flexibility, readiness for new challenges, and quick learning

Main Responsibilities:

Lead Generation (Sales Development Representative functions):

• Identifying potential clients (via online resources, events, conferences, referrals)
• Initial communication (cold calls, email campaigns, messaging)
• Qualifying leads according to business needs, updating CRM, and managing qualified leads in the sales pipeline

Sales:

• Conducting online/offline meetings with potential clients
• Presenting the company’s services and solutions
• Negotiating terms, preparing commercial proposals, and participating in negotiations
• Closing deals and achieving sales targets

Account Management:

• Managing signed agreements and ensuring compliance with obligations
• Building long-term client relationships
• Identifying additional needs and upsell/cross-sell opportunities
• Resolving operational and organizational client issues on a daily basis

We Offer:

• Official employment in Lithuania with full social benefits, including paid leave, sick leave, and business trips
• Exciting work in an international company with career growth opportunities
• Friendly and supportive work environment where initiative and teamwork are valued

Everything starts with the first step. 

Submit your resume today — it’s time to create change together.

Senior VIP Manager (iGaming)
 

Role Overview

We are looking for a Senior VIP Manager to own and scale our VIP player strategy. This is a senior-level role with full responsibility for VIP segmentation, retention economics, LTV growth, and risk control across multiple GEOs. The role goes beyond operational VIP management and focuses on strategic decision-making based on data.
 

Key Responsibilities

• Own VIP segmentation strategy based on deposits, activity, and player value (LTV/LTV+).
• Design, maintain, and optimize VIP grading systems and personalized offers.
• Manage VIP bonus costs as part of overall LTV and margin optimization.
• Build and optimize VIP funnels: onboarding, retention, reactivation, and churn prevention.
• Launch and manage VIP communications via CRM channels (Email, Push, Telegram, etc.).
• Analyze VIP player behavior, cohorts, and segment performance.
• Prepare regular reports on VIP MAU, deposits, GGR, and NGR.
• Identify and mitigate fraud risks related to VIP traffic and bonuses.
• Contribute to loyalty program development and long-term VIP strategy.
• Collaborate with other VIP Managers and cross-functional teams (CRM, Product, Analytics, Risk).
• Participate in strategic planning for VIP player base growth across GEOs.

Requirements

• 2+ years of experience in VIP management at a senior level.
• Strong background in iGaming / Betting / Online Casino (1xBet platform experience is a plus).
• Proven experience working with VIP players across multiple GEOs.
• Deep understanding of retention mechanics, LTV, bonus cost economics, and margin impact.
• Hands-on experience with B2B iGaming CRM platforms.
• Strong analytical skills: cohort analysis, segment-based unit economics.
• Experience with BI tools / Google Analytics.
• Advanced Excel / Google Sheets skills.
• Jira / Confluence experience.
• Knowledge of VIP fraud risks and traffic quality.
• Data-driven decision-making mindset.
• English — B2+ (C1 preferred).

Soft Skills

• High level of autonomy and ownership.
• Strong communication and empathy when working with demanding VIP clients.
• Strategic thinking combined with attention to detail.
• Ability to coordinate with other senior stakeholders and VIP managers.
• Strong sense of responsibility for results and business impact.

What We Offer

• Fully remote work.
• Flexible schedule.
• 21 days of paid leave.

Team Lead  Developer  for the international product IT company,  which provides a full-stack package of complex AdTech solutions for digital advertisers, publishers and ad agencies worldwide. 

  The company develops white-label platforms for enterprise clients—custom turnkey solutions to automate and optimize digital advertising.

Products company : SSP, DSP, Ad Exchange platforms.

Main markets - Tier 1-2 

The  team developers - up to 12 people 

Project stack: Node.js (backend), NoSQL, SQL, Redis, MongoDB,  Linux.

Locations/Offices - Kyiv, Lviv, Odesa, Mykolaiv or remote.

 Requirements:

• 2+ years of experience as a Team Lead, including managing and mentoring a team of 5+ developers.
• At least 5 + years of backend development experience, with a strong focus on Node.js
• Experience in managing and motivating a team, including conducting 1-on-1 meetings, providing feedback, e.t.c
• Experience in setting team goals and KPIs focused on achieving business results and product growth.
• Ability to analyze tasks, metrics, and risks, identify root causes, and propose process improvements.
• ​​Deep understanding of the team’s service architecture, experience in conducting technical reviews, code reviews, and participating in technical gates before releases.
• Ability to escalate and handle complex technical issues, including performance and system cases.
• Experience with databases: PostgreSQL, MySQL, ClickHouse, MongoDB, Redis (basic administration, replication, troubleshooting).
• Experience with monitoring: Zabbix, Prometheus + Grafana.
• Knowledge of network protocols (HTTP/HTTPS, FTP, SSH, TCP/IP, DNS, WebSocket), Git, and CI/CD processes.

Will  be a plus : 

•  Experience in AdTech companies will be a great advantage 

Responsibilities:

• Manage and mentor a team of 10+ backend engineers.
• Hands-on involvement in development, including writing code, conducting code reviews, and supporting the team in resolving complex technical issues.
• Conduct regular 1-on-1 meetings and performance reviews, and manage individual development plans for developers.
• Set team KPIs according to business goals and product development stages.
• Ensure effective onboarding, mentoring, and integration of new team members
• Establish team processes considering product growth and team scaling.
• Actively plan and assess tasks to establish realistic deadlines and manageable workloads.
• Ensure clear and effective communication across team, technical leads, and stakeholders
• Technical quality control of the team’s solutions, including architectural reviews and pre-release gates.
• Ensure team progress transparency for business and stakeholders.

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a desire to move forward, achieve results, and explore new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are looking for a Sales Manager in Estonia.

Key Requirements:

• Proficiency in Estonian — at least B2 level
• Minimum 2 years of B2B sales experience
• Experience in lead generation and negotiation
• Experience in logistics companies, CEP (Courier, Express, Parcel) is a plus
• Understanding of the Central European local market is a plus
• Results-oriented with a strong business development focus
• Excellent communication skills and ability to work in a multicultural team
• Flexibility, readiness for new challenges, and quick learning

Main Responsibilities:

Lead Generation (Sales Development Representative functions):

• Identifying potential clients (via online resources, events, conferences, referrals)
• Initial communication (cold calls, email campaigns, messaging)
• Qualifying leads according to business needs, updating CRM, and managing qualified leads in the sales pipeline

Sales:

• Conducting online/offline meetings with potential clients
• Presenting the company’s services and solutions
• Negotiating terms, preparing commercial proposals, and participating in negotiations
• Closing deals and achieving sales targets

Account Management:

• Managing signed agreements and ensuring compliance with obligations
• Building long-term client relationships
• Identifying additional needs and upsell/cross-sell opportunities
• Resolving operational and organizational client issues on a daily basis

We Offer:

• Official employment in Estonia with full social benefits, including paid leave, sick leave, and business trips
• Exciting work in an international company with career growth opportunities
• Friendly and supportive work environment where initiative and teamwork are valued

Everything starts with the first step. 

Submit your resume today — it’s time to create change together.

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a desire to move forward, achieve results, and explore new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are looking for a Sales Manager in Latvia.

Key Requirements:

• Proficiency in Latvian — at least B2 level
• Minimum 2 years of B2B sales experience
• Experience in lead generation and negotiation
• Experience in logistics companies, CEP (Courier, Express, Parcel) will be a plus
• Understanding of the Central European local market is a plus
• Results-oriented with a strong business development focus
• Excellent communication skills and ability to work in a multicultural team
• Flexibility, readiness for new challenges, and quick learning

Main Responsibilities:

Lead Generation (Sales Development Representative functions):

• Identifying potential clients (via online resources, events, conferences, referrals)
• Initial communication (cold calls, email campaigns, messaging)
• Qualifying leads according to business needs, updating CRM, and managing qualified leads in the sales pipeline

Sales:

• Conducting online/offline meetings with potential clients
• Presenting the company’s services and solutions
• Negotiating terms, preparing commercial proposals, and participating in negotiations
• Closing deals and achieving sales targets

Account Management:

• Managing signed agreements and ensuring compliance with obligations
• Building long-term client relationships
• Identifying additional needs and upsell/cross-sell opportunities
• Resolving operational and organizational client issues on a daily basis

We Offer:

• Official employment in Latvia with full social benefits, including paid leave, sick leave, and business trips
• Exciting work in an international company with career growth opportunities
• Friendly and supportive work environment where initiative and teamwork are valued

Everything starts with the first step. 

Submit your resume today — it’s time to create change together.

Hello!
We are an innovative full-cycle marketing agency operating in a fast-growing market vertical. Our portfolio includes over 100 successful cases of promoting top bloggers and influencers.

Our mission is to help influencers maximize their income from content and build a strong personal brand.

About the Industry

The dating domain is rapidly evolving due to the growing demand for online platforms. This creates strong opportunities for career growth and business development. The industry actively uses modern technologies, including artificial intelligence, recommendation algorithms, and data analytics, allowing you to work with advanced tools and solutions.
 

About the Role

We are currently looking for an experienced Partnership Manager (USA-based) — a professional who can build long-term relationships with clients, work with VIP partners, and serve as the key point of contact between the agency and models.

This role is focused on communication, trust, retention, and results. It is not a support or service position, but a full-scale partnership role.
 

Key Responsibilities

• Building and developing long-term relationships with clients.
• Daily communication with clients (chats, calls, video conferences).
• Conducting in-person meetings with clients.
• Resolving conflict situations using a win-win approach.
• Presenting and selling agency projects and services.
• Maintaining a high level of client satisfaction.
• Ensuring client retention within the agency.
• Coordinating client requests with internal departments.
   

Candidate RequirementsExperience

• At least 1 year of experience in one of the following areas:
  • work with VIP clients;
  • customer support or related roles.
• Experience in direct client communication.
• Ability to manage multiple conversations simultaneously.
   

Critical Skills and Knowledge

• English level C1 +.
• Spanish is a strong advantage.
• Confident use of:
  • Google Sheets;
  • Notion;
  • Telegram.
• Strong analytical skills:
  • ability to work with numbers;
  • ability to analyze data and draw conclusions.
     

Soft Skills

• Strong communication skills.
• Stress resilience.
• Proactive mindset.
• Confident business communication.
• Comfort and confidence in communicating with models, including during in-person meetings.
   

We Offer

• Fully remote work in a comfortable format.
• Diverse and engaging tasks with real impact.
• High level of autonomy and freedom in decision-making.
• Flexible start of the working day between 7:00 and 11:00 AM.
• Standard 8-hour working day.
• Minimal bureaucracy.
• A professional and supportive team.
• Opportunity to influence strategic decisions within projects.

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued.

Why You’ll Like Working With Us

• A small but strong team of 20+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written).
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule with 120 hours per month, for now, 3/3 pattern with variations of morning (07:00—15:00), day (15:00—23:00), night (23:00—07:00);
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.
• Recognition and rewards for great results.

How We Hire

1. Test task

2. HR interview

3. Interview with Support Lead