Jobs

IT-Reserved is a team of digital specialists that creates comprehensive IT solutions for business. We work in 14 areas, including IT, marketing, legal and real estate. Our team includes 180+ specialists who implement projects of any complexity to meet the needs of the client.

Due to the growing demand for our services, we are expanding our team and looking for an ambitious Sales Manager to join us, achieve great results work on exiting projects!

Why join us?

• competitive salary $1,200-1,500, + performance-based bonuses for deals (on average, managers earn an income of $3000)
• work directly with international clients;
• professional onboarding and mentoring;
• lack of micromanagement and bureaucracy;
• compensation for travel expenses from your city to Lviv, as well as (the possibility of renting housing at the company's expense for the first 3 months);

Candidate requirements: 

• experience in working with customers (sales, logistics, support)
• English language proficiency at level B2+
• systematicity and responsibility in work;
• proactivity and result orientation;
• ability to negotiate and build partnerships.

Job responsibilities: 

• contacting warm leads and developing new business relationships;
• conducting negotiations and managing the contract closing process;
• monitoring processes in the CRM system and ensuring high-quality reporting;
• maintaining long-term relationships with key partners;
• preparing commercial proposals and issuing invoices.

We offer:

• paid vacation, sick leave and 1 day-off per month;
• access to a corporate library with courses in marketing, IT, HR, management, etc.;
• a comfortable and modern office with everything you need for work;
• opportunities for both vertical and horizontal career growth;
• corporate events and English classes with a teacher.

Our hiring process consists of the following stages:

1st stage: online interview with a recruiter;

2nd stage: English test;

3rd stage: final interview with the sales director.

Send us your resume, and we will get back to you shortly.

We're looking for a proactive Sales Manager who is passionate about IT sales, enjoys building relationships with international clients, and is eager to contribute to the company's growth.

Responsibilities

• Identify and generate new B2B sales opportunities through outbound prospecting.
• Manage the full sales cycle from lead generation to deal closure.
• Communicate with potential clients via email, LinkedIn, calls, and video meetings.
• Understand client business needs and propose suitable IT solutions.
• Prepare commercial proposals and negotiate contract terms.
• Build and maintain long-term relationships with clients.
• Collaborate closely with the recruitment, delivery, and technical teams.
• Maintain accurate sales records in the CRM system.
• Achieve individual sales targets and KPIs.

Requirements

• 1+ year of experience in B2B sales in an IT outsourcing or software development company.
• English level: B2+ (Upper-Intermediate or higher) - both written and spoken.
• Strong communication, negotiation, and presentation skills.
• Experience with LinkedIn, email outreach, and CRM systems.
• Understanding of the software development lifecycle and IT services.
• Ability to work independently and manage multiple opportunities simultaneously.
• Goal-oriented mindset with strong organizational skills.

Nice to Have

• Experience working with international markets (US, UK, Europe).
• Experience using LinkedIn Sales Navigator, Apollo, or similar lead generation tools.
• Understanding of outsourcing, outstaffing, and dedicated team business models.

If you're motivated by results, enjoy communicating with people, and want to grow in international IT sales, we'd love to hear from you!

YALP GAMES is a product game dev company from Ukraine (Kyiv) that has been developing and publishing mobile games since 2019.

We launched dozens of popular games and gained over 100 million satisfied players worldwide.

As a Diia City resident, we offer employee reservation starting from the first day of employment (for men).

We are currently looking for a Project Manager to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.

• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

   

Role Overview

This is a core role for someone who will become the bridge between the management, internal development teams, and our company’s AI infrastructure.

The core mission of this position is to drive the game development process, organize workflows, and simultaneously ensure that our internal data is collected, structured, and AI-friendly.

Key Responsibilities:

• Coordinate the Development Cycle: Manage end-to-end game production from concept and prototyping through to global launch and LiveOps.
• Partner with the Producer: Work closely with the Game Producer to align on project vision, scope, roadmaps, and milestone deliverables.
• AI & Knowledge Management: Structure internal production data, Game Design Documents (GDDs), and technical specifications in a clear, logical, and AI-friendly format.
• Team Management & Synergy: Support cross-functional teams (Art, Design, Engineering, QA, Marketing) to ensure tasks are clear and executed efficiently without bottlenecks.
• Task & Backlog Management: Maintain project management tools (like Jira, Notion) and populate knowledge bases with up-to-date information.
• Documentation & Standards: Document business processes, internal policies, and production workflows, participating in building standards for how corporate knowledge is stored and utilized by AI.

• Risk Mitigation: Identify production risks early, monitoring development velocity and ensuring ongoing maintenance of the knowledge bases.

   

Our Ideal Candidate:

• Is a passionate and active gamer.
• Has proven experience as a Project Manager, Operations Manager, or Scrum Master in IT or GameDev.
• Can work with large volumes of information, turning chaotic data into structured systems (GDDs, wikis, pipelines).
• Can break down complex game features into actionable tasks and structured production sprints.
• Has strong communication skills and knows how to extract the right information from teams to build knowledge logic.
• Understands how to prepare data for use in AI products.

• Has hands-on experience with tools like Jira, Confluence, ClickUp, Notion, or knowledge management platforms.

   

Nice to Have:

• Experience with game development.
• Understanding of mobile game mechanics, monetization models (IAPs, ads, gacha), and LiveOps.
• Understanding of how AI agents work.
• Experience building internal knowledge bases and documenting SOPs, regulations, and workflows.

• Skills in analytics, tagging, and data classification.

   

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leaves (unlimited).
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• Stable Payments: No payment delays since the foundation of the company.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.

• 35-Hour Work Week: Reduced working hours as a benefit for experienced employees.

   

Ready to create the next gaming hit? Apply now and join YALP GAMES! 🚀

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

COMPANY OVERVIEW:

IT product company is a leader in providing advanced telecommunications and IoT solutions to enterprises and enterprise customers worldwide. The company's mission is to empower communication, which is why we offer a wide range of communication products that are carefully customized to meet the specific requirements of our customers. Regardless of the industry or size of the organization, we develop optimal solutions to meet your unique needs.

RESPONSIBILITIES:

• Assist in building, maintaining, and monitoring CI/CD pipelines.
• Support deployment and operation of applications in cloud environments (AWS, Azure, GCP).
• Work with Docker, Kubernetes to containerize and orchestrate services.
• Monitor system performance and troubleshoot infrastructure issues.
• Collaborate with developers and QA to ensure smooth delivery of features.
• Maintain and improve automation scripts and infrastructure-as-code (IaC).
   

REQUIREMENTS:

• Basic understanding of Linux/Unix systems administration.
• Familiarity with cloud platforms (AWS, Azure, or GCP).
• Hands-on knowledge of Docker and basic Kubernetes concepts.
• Experience with CI/CD tools, especially Jenkins (GitLab CI, GitHub Actions as a plus).
• Proficiency in Bash scripting for automation (Python as a plus).
• Basic knowledge of networking concepts (DNS, HTTP, TCP/IP).
• English — Intermediate level (documentation and communication)..

NICE TO HAVE:

• Familiarity with monitoring tools (Prometheus, Grafana, ELK).
• Experience with infrastructure-as-code (Terraform, Ansible).
• Interest in telecommunications or IoT-related projects.

COMPANY OFFERS:

• Employment in according to the Ukrainian labor law (24 days of vacation, sick leave).
• Opportunity to work with advanced telecommunications technologies and gain hands-on experience.
• Exposure to a global clientele and the opportunity to contribute to the development of effective solutions.
• Mentorship from experienced professionals in the telecommunications industry.
• Collaboration and a supportive work environment.
• Competitive compensation package and growth prospects.

We are looking for a skilled and proactive CRM Manager to strengthen our CRM and lifecycle marketing efforts. In this role, you will be responsible for developing and executing effective multi-channel retention campaigns, building customer journeys, and maximizing player engagement, activation, and loyalty.

HOW YOU WILL MAKE AN IMPACT:

• Create and optimize marketing communications across Email, SMS, In-App/Pop-up, and Web Push channels.
• Run A/B tests to improve engagement, conversion, and retention metrics.
• Design and maintain Customer Journeys within the CRM system.
• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong plus.
• Segment players based on the RFM model and behavioral patterns.
• Create tailored retention flows for different lifecycle stages.
• Actively use AI tools to automate workflow, generate content, build logic, and improve campaign effectiveness.
• Develop strategies for player onboarding, activation, and reactivation.
• Analyze performance data and propose optimization improvements.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 1.5–3 years of experience in CRM or Retention Marketing, preferably in iGaming or digital products.
• Strong understanding of lifecycle marketing and multi-channel communication.
• Experience with customer segmentation and RFM analysis.
• Hands-on experience with CRM platforms (Customer.io / Smartico / Fasttrack / Optimove — a plus).
• Confident use of AI tools for communication and workflow automation.
• Analytical mindset and ability to work with data-driven insights.
• Strong communication and organizational skills.

WHAT WE OFFER: 

• Flexible working hours and a remote-first setup, so you can plan work around your life — not your life around work.
• Unlimited vacation and paid sick leave, because taking time to rest shouldn't feel like a luxury.
• Competitive compensation that reflects your skills, experience, and impact.
• Flexible Benefits — a monthly budget you can spend on sports, healthcare, therapy, or language learning. Your benefits, your choice.
• 50% reimbursement for professional learning and development to help you keep growing.
• Employee referral bonuses and gifts to celebrate your special occasions.
• A supportive team culture built on trust, respect, and collaboration.
• Regular online and offline team events to connect beyond work.
• Co-working space reimbursement for teammates based in Ukraine, whenever you need a change of scenery.

We're looking for a part-time Manual QA Engineer to test our company's projects on an on-demand basis. You'll join whenever a project needs testing support, working flexibly across different initiatives.

Responsibilities:

- Create and execute test cases (functional, regression, exploratory testing)

- Identify, document, and track bugs (using tools like Jira or similar)

- Perform smoke and regression testing before releases

- Review requirements/user stories and flag inconsistencies early

- Basic API testing (e.g., with Postman) when needed

- Communicate clearly with developers and PMs about found issues

Requirements:

- Solid understanding of SDLC/STLC and QA methodologies

- Experience writing clear test cases and bug reports

- Attention to detail and ability to work independently

- Part-time, on-demand availability — flexible to jump in per project needs

Start: ASAP

Project Manager 

Profisea is a boutique DevOps and Cloud company – Premier Partner of AWS, specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.  

We are seeking a highly motivated  Project Manager to join our dynamic team. This role is perfect for someone eager to grow their project management skills in a fast-paced, rapidly evolving environment. You will have the opportunity to work closely with Senior Project Manager and cross-functional teams, gaining hands-on experience while managing smaller projects and supporting larger initiatives. This role offers excellent growth potential, with a focus on learning and development. 

Responsibilities: 

• Assist in the planning, coordination, and execution of multiple projects in parallel. 
• Work alongside senior project managers to ensure projects are delivered on time, within scope, and budget. 
• Develop project documentation including project plans, timelines, and status reports. 
• Coordinate with stakeholders to gather requirements, track progress, and communicate project updates. 
• Assist in identifying project risks and developing mitigation strategies. 
• Support the team in maintaining and improving project management processes. 
• Participate in team meetings, providing input on project status and suggesting improvements. 
• Gain knowledge of various project management tools and methodologies. 

Skills & Qualifications: 

• Knowledge of English - Advanced
• Bachelor’s degree in Business, Project Management, or related field will be a plus. 
• Strong organizational and multitasking skills with the ability to manage multiple priorities. 
• Eagerness to learn and adapt quickly in a fast-paced environment. 
• Excellent communication skills, both written and verbal. 

• Ability to work collaboratively with cross-functional teams. 
• Basic understanding of project management principles and tools (e.g., MS Project, JIRA, Trello). 
• Problem-solving mindset with attention to detail. 
• Strong analytical, planning, and organizational skills with an ability to manage competing demands; 
• Good negotiation skills, knowledge of business etiquette, excellent communication skills; 
• Strong team orientation and the ability to build cohesiveness to achieve results. 

What we offer: 

• Opportunity to be part of a fast-growing company and to grow with us  
• Being at the peak of DevOps and Cloud services industry  
• Professional working environment, where you’d be an essential member of our company 

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries — and we keep growing every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together.

Customer Care Center is the heart of the company, working proactively through end-to-end parcel monitoring, shipment follow-up, and proactive customer communication. It helps customers resolve any issues quickly while providing the company with valuable insights to continuously improve processes and service quality.

That’s why we are looking not just for an «operator,» but for a true Customer Care Specialist — someone who is not afraid of challenges, thinks outside the box, and is passionate about building a large-scale European project born in Ukraine.

You’re our perfect match if you:

• Have B1 level or higher proficiency in Lithuanian language and communicate fluently in Ukrainian;
• Are proactive and not afraid to drive change: identify opportunities for process improvement and openly suggest the best solutions for the business;
• Are flexible and creative: make decisions quickly and confidently step beyond standard scripts and processes when needed;
• Thrive in a fast-paced environment: as the company grows rapidly, adapting quickly to change is your superpower;
• Demonstrate a high level of empathy: understand customers' emotions, adapt to their communication style, and genuinely want to help;
• Feel confident working with Microsoft Office.

What you’ll be doing:

• Monitor international shipments at every stage to ensure on-time delivery and identify recurring delays or process bottlenecks;
• Handle inbound and outbound communication via phone, email, messaging apps, and live chats;
• Contact customers to resolve non-standard situations, including delivery clarifications, customs data updates, and notifications regarding unsuccessful delivery attempts;
• Advise customers on services, pricing, basic customs regulations, and export/import procedures;
• Collaborate with internal teams and international colleagues to escalate and resolve complex cases, up to CEO level when necessary.

What we offer:

• Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
• Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
• Voluntary health insurance and life insurance;
• All the equipment you need to work comfortably and efficiently;

A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.

Hiring Process:

• AI Interview — Complete a short AI-powered interview to help us learn more about your experience and communication skills.
• Recruiter Interview — Meet with our recruiter to discuss your background, the role, and answer any questions.
• Head of Support Interview — A final interview with the Head of Support to assess your skills and team fit.

Everything starts with a first step. Send us your CV today and join us in creating an outstanding customer experience together!

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries — and we keep growing every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together.

Customer Care Center is the heart of the company, working proactively through end-to-end parcel monitoring, shipment follow-up, and proactive customer communication. It helps customers resolve any issues quickly while providing the company with valuable insights to continuously improve processes and service quality.

That’s why we are looking not just for a Customer Care Specialist, but for someone who is not afraid of challenges, thinks outside the box, and is passionate about building a large-scale European project born in Ukraine.

You’re our perfect match if you:

• Have B1 level or higher proficiency in Estonian and communicate fluently in Ukrainian;
• Are proactive and not afraid to drive change: identify opportunities for process improvement and openly suggest the best solutions for the business;
• Are flexible and creative: make decisions quickly and confidently step beyond standard scripts and processes when needed;
• Thrive in a fast-paced environment: as the company grows rapidly, adapting quickly to change is your superpower;
• Demonstrate a high level of empathy: understand customers' emotions, adapt to their communication style, and genuinely want to help;
• Feel confident working with Microsoft Office.

What you’ll be doing:

• Monitor international shipments at every stage to ensure on-time delivery and identify recurring delays or process bottlenecks;
• Handle inbound and outbound communication via phone, email, messaging apps, and live chats;
• Contact customers to resolve non-standard situations, including delivery clarifications, customs data updates, and notifications regarding unsuccessful delivery attempts;
• Advise customers on services, pricing, basic customs regulations, and export/import procedures;
• Collaborate with internal teams and international colleagues to escalate and resolve complex cases, up to CEO level when necessary.

What we offer:

• Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
• Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
• Voluntary health insurance and life insurance;
• All the equipment you need to work comfortably and efficiently;
• A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.

Hiring Process:

1. AI Interview — Complete a short AI-powered interview to help us learn more about your experience and communication skills.
2. Recruiter Interview — Meet with our recruiter to discuss your background, the role, and answer any questions.
3. Head of Support Interview — A final interview with the Head of Support to assess your skills and team fit.

Everything starts with a first step. Send us your CV today and join us in creating an outstanding customer experience together!

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.
 

The core of our achievements is our team. We believe in people and shared values SELECT. That’s why, together with Alona Sharai, Head of Support at Headway Inc, we’re looking for a Support Agent to join our team of superstars transforming the EdTech industry.
 

What product will you be working on?

You’ll be working with one of Headway Inc’s products, contributing to a seamless user experience by connecting user needs with product improvements.
 

Why this is exciting:

• An opportunity to redefine support: shifting from manual work to scalable, AI-powered systems.
• A high-ownership environment where your ideas influence processes and decisions.
• A team that values proactivity, systemic thinking, and openness to feedback.
• Space to experiment, optimize, and build solutions instead of repeating routines.
   

What you’ll do:

• Handle complex user cases that require empathy and deep product understanding rather than templated responses.
• Work in synergy with AI tools: monitor response quality and continuously improve automation.
• Audit and improve support processes: identify inefficiencies and initiate scalable solutions.
• Act as a bridge between users and the product team by surfacing insights and recurring issues.
• Proactively detect anomalies or spikes in user requests and help mitigate risks early.
   

You’ll be a great fit if you:

• Understand that support is not just communication, but a key business function.
• Have strong analytical and systemic thinking skills.
• Take ownership and proactively initiate improvements.
• Are comfortable working with data, forming hypotheses, and making data-informed decisions.
• Are open to feedback and not afraid to challenge the status quo (constructive rebellion).
• Have some experience in support or related fields (years of experience are less important than mindset).
• Communicate confidently in English (Upper-Intermediate and higher).
• Prefer automating repetitive work rather than doing it manually.
   

What do we offer:

• Work within an ambitious team on a socially impactful education product.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Access to our corporate knowledge base and professional communities.
• Personal development plan.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• Sports activities: running, yoga, boxing, and more.
• Corporate holidays: we go on a week-paid holiday to rest and recharge twice a year.
• Supporting initiatives that help Ukraine. 
   

Working schedule

This is a full-time position with a hybrid remote option. It means that you can decide for yourself: whether you want to work from the office, remotely, or combine these options.

We are SmartyMe — one of the leading microlearning apps in the world, used daily by millions of users across Tier-1 markets.
Our mission is to make learning a daily habit for everyone. We scale through performance marketing, product excellence, and systematic growth.

User Acquisition is a core growth engine for us. While we already operate at scale across paid channels, Google Ads is a fast-growing and strategically important direction that we are actively expanding as a standalone, owned growth channel.

We have strong internal UA expertise and infrastructure, and we’re ready to go deeper. This role is an opportunity to take full ownership of Google Ads and help build scalable acquisition systems on top of an already proven performance foundation.

Unlike Meta, where automation is already mature, here you’ll have the opportunity to build structure, processes, and automation systems from the ground up.
We work with a performance-based compensation model that allows us to pay at the top of the market for real results and impact.

What You’ll Do:

• Own and scale the Google Ads channel end-to-end, managing campaigns hands-on with a strong focus on ROI
• Launch, structure, and optimize campaigns across Search, GDN, Demand Gen, and Performance Max
• Build and evolve campaign architecture, processes, and channel structure for scalable growth
• Design and execute testing frameworks, driving continuous performance improvements
• Develop and implement automation, rules, and optimization systems on top of the channel
• Collaborate with analytics and product teams to improve funnel performance and conversion efficiency
• Identify and scale growth opportunities across keywords, creatives, audiences, and funnels
• Increase spend in a controlled way while maintaining efficiency targets
• Maintain clear documentation of campaigns, testing, and processes

What We’re Looking For:

• 1+ year in User Acquisition / Performance Marketing
• Strong hands-on experience with Google Ads
• Experience with Search, GDN, Demand Gen (Discovery), and Performance Max
• Proven experience scaling paid acquisition budgets
• Experience with subscription or B2C digital products
• Strong analytical mindset and experimentation approach
• Solid understanding of funnels (web2web, web2app, app — any mix)
• Ability to independently own and develop a growth channel

Nice to have:

• Experience with automation, rules, or scripts in Google Ads
• Experience building campaign structure and systems from scratch
• Advanced Excel / Google Sheets skills
• Experience working closely with product and analytics teams
• Previous experience in fast-scaling environments

Why You'll Love Working With Us:

• Innovative Environment: We're all about trying new things and pushing the envelope in EdTech.
• Freedom: Flexible role based either remotely or hybrid from one of our offices in Cyprus(Limassol), Poland (Warsaw).
• Health: company-provided medical expense compensation.
• AI solutions: АІ subscription and other tools.
• Balance: Flexible paid time off, you get 21 days of annual leave + 10 days of public holidays.
• Collaborative Culture: Work alongside passionate professionals who are as driven as you are.

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries — and we keep growing every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together.

Customer Care Center is the heart of the company, working proactively through end-to-end parcel monitoring, shipment follow-up, and proactive customer communication. It helps customers resolve any issues quickly while providing the company with valuable insights to continuously improve processes and service quality.

That’s why we are looking not just for an «operator,» but for a true Customer Care Specialist — someone who is not afraid of challenges, thinks outside the box, and is passionate about building a large-scale European project born in Ukraine.

You’re our perfect match if you:

• Have B1 level or higher proficiency in Slovak and communicate fluently in Ukrainian;
• Are proactive and not afraid to drive change: identify opportunities for process improvement and openly suggest the best solutions for the business;
• Are flexible and creative: make decisions quickly and confidently step beyond standard scripts and processes when needed;
• Thrive in a fast-paced environment: as the company grows rapidly, adapting quickly to change is your superpower;
• Demonstrate a high level of empathy: understand customers' emotions, adapt to their communication style, and genuinely want to help;
• Feel confident working with Microsoft Office.

What you’ll be doing:

• Monitor international shipments at every stage to ensure on-time delivery and identify recurring delays or process bottlenecks;
• Handle inbound and outbound communication via phone, email, messaging apps, and live chats;
• Contact customers to resolve non-standard situations, including delivery clarifications, customs data updates, and notifications regarding unsuccessful delivery attempts;
• Advise customers on services, pricing, basic customs regulations, and export/import procedures;
• Collaborate with internal teams and international colleagues to escalate and resolve complex cases, up to CEO level when necessary.

What we offer:

• Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
• Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
• Voluntary health insurance and life insurance;
• All the equipment you need to work comfortably and efficiently;

• A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.

   

It all starts with the first step. Send your resume today — it’s time to make a difference together.

About the Company

Our partner is a US-based company (New York) and a long-standing leader in the commercial office furniture and workplace solutions industry, with 85+ years on the market. As a certified women-owned business and an authorized dealer for major manufacturers, they help clients design, furnish, and equip modern work environments across the NYC, Long Island, and Westchester areas.
 

What you'll do

• Configure, deploy, and troubleshoot Windows 10/11 and macOS workstations
• Manage users and access in Active Directory (AD) and Microsoft Entra ID (Azure AD) — provisioning, de-provisioning, and Group Policy (GPO)
• Administer Microsoft 365 / Office 365, Exchange Online, and Google Workspace
• Troubleshoot networking issues — TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, and VPN
• Log, track, and resolve tickets in the ITSM tool while keeping SLAs on target
• Deliver remote support via RDP, TeamViewer, AnyDesk, and SCCM
• Deploy and set up hardware — workstations, laptops, printers, and scanners
• Handle IT security basics — endpoint protection/EDR, MFA setup, password resets, and access control
   

What we're looking for (required)

• Hands-on experience configuring and troubleshooting Windows 10/11 and macOS
• Solid grasp of Active Directory / Azure AD (Entra ID), GPO, and user provisioning
• Experience administering Microsoft 365 / Office 365 and Exchange Online (Google Workspace a plus)
• Good networking fundamentals — TCP/IP, DNS, DHCP, Wi-Fi, and VPN setup
• Experience with ticketing / ITSM tools (ServiceNow, Jira Service Management, Zendesk, or Spiceworks) and SLA management
• Comfortable with remote support tools — RDP, TeamViewer, AnyDesk, SCCM
• IT security basics — endpoint protection, MFA, and access control
• Conversational spoken English — confident on calls and able to explain technical things in plain language for non-technical users
• Strong troubleshooting and analytical skills, a customer-service mindset, patience with frustrated users, and clear written and verbal communication
   

Nice to have

• Basic PowerShell scripting for task automation
   

Compensation & Benefits

• Base Salary – Up to $1,500/month
• Probation – 3 months, fully paid
• PTO – 10 vacation days + ~10 US public holidays + 10 personal/sick days
• Equipment – Not provided by default. Negotiable.
• Payment Options – Crypto (white, legal, with proof of origin)

Vector Moving is a U.S.-based moving and logistics company with over 10 years of experience delivering reliable residential and commercial moves across New Jersey and New York.
 

We manage the full relocation process — from packing to on-time delivery — with a strong focus on quality, accountability, and attention to detail. For us, details are part of the standard, not an afterthought.
 

Now we are expanding our sales department — the key link between warm leads and loyal clients. We’re looking for a Salesperson who is smart, confident, and ready to work in a dynamic team where quality matters more than quantity.
 

🌐 Our website: https://vectormovers.com/

📸 Instagram: https://www.instagram.com/vectormoving?igsh=MTgzbTZrbHcwYjQyMw==
 

✔️We Offer:

1. Fully remote position
2. Monday to Friday (9 AM — 5 PM EST) (16:00 — 00:00 in Kyiv time)
3. Salary tied to USD
   • $700-$1350 base pay + bonuses(You can increase your base salary by consistently achieving your performance targets).
   • Commission pay
   • Conversion bonus
4. First-month paid training program with dedicated mentorship support. We have developed an effective onboarding system that helps trainees quickly adapt and start meeting their targets.
5. Opportunity to work on the U.S. market
6. Bonuses and commissions for each closed deal
    

✔️Who we are looking for:

• Fluent English (a must)
• Have at least 1 year of experience in sales (B2B or B2C, product or service)
• Have worked with CRM systems and understand the sales process
• It’s a plus if you have experience in the U.S. market or moving industry.
   

✔️What you’ll be doing:

• Working with warm leads: communicating with clients who have already shown interest
• Preparing accurate quotes for moving services and walking the client through every detail
• Updating lead statuses and notes in the CRM
• Coordinating with the dispatcher or operations team to confirm availability
• Responding to follow-up questions via phone, email, or text
• Tracking your daily performance and sharing a short summary with your manager
• Jumping between multiple client threads, chats, or internal updates — and keeping things organized like a pro
   

✔️Our recruitment steps:

1. Pre-screening call — 20 minutes
2. Application form
3. Video interview with HR
4. Final interview with the manager
5. Job offer

No cold calls. Just real sales. Ready? Apply today! HR Vector Moving