Jobs

Team Lead — VIP Relationship & Retention

Reports to: Head of VIP Department 

Direct reports: VIP Managers, Pre-VIP Managers, VIP Chat Managers 

The Role

We're looking for a hands-on, player-first Team Lead to run our VIP service desk day to day. You'll lead a team of VIP, Pre-VIP, and Chat Managers, personally own our highest-value player relationships, and turn the retention strategy set by our Head of VIP into flawless execution — every shift, every escalation, every offer delivered right, to the right player, at the right time. If you love coaching people, solving problems live, and being the calm voice a VIP trusts when things get tense, this is your seat.

What You'll Own

• Team Leadership: hire, onboard, and performance-manage 6–8 VIP/Pre-VIP/Chat Managers — weekly 1-on-1s, monthly scorecards, real-time coaching on live interactions.
• Service Delivery: run shift rotas for 24/7 VIP coverage, allocate the player portfolio across your team, and lead the daily huddle at the start of every shift.
• Quality Assurance: sample and score 5–10 interactions per manager weekly; run monthly calibration sessions to keep the whole team's standards aligned.
• Crisis & Escalation: personally step in on account-closure threats, high-value disputes, and sensitive complaints — the senior voice VIPs get put through to when it matters.
• Tier-1 Relationships: personally manage our top 10–20 VIP accounts — birthdays, milestones, and the kind of recognition that keeps them loyal.
• Strategy Execution: translate the Head of VIP's campaign calendar into weekly team targets, and make sure every offer goes out accurately and on time.
• Voice of Customer: collect and categorize player feedback, and report themes monthly to the Head of VIP and Product team.

What We're Looking For

• Experience leading a frontline team in VIP account management, high-touch customer service, or player relations — ideally in iGaming/gambling.
• A genuine coach: comfortable giving real-time feedback, running QA calibration, and developing people, not just monitoring them.
• Calm under pressure — you can de-escalate a VIP threatening to close their account without losing your composure or overpromising.
• Operationally sharp: rota planning, SLA management, and payroll/KPI validation are second nature, not an afterthought.
• Working knowledge of responsible-gambling obligations and how they apply to VIP servicing in T1/T2 markets.
• 2+ years in a team-leadership or senior account-management role within iGaming, hospitality VIP services, or a comparable high-touch environment.

Why Join Us

• Real ownership of the player relationships that matter most to the business, with a direct line to strategic leadership.
• Competitive salary and performance-based bonus structure.
• Remote-first, internationally distributed team.
• Clear growth path — this is the operational proving ground for future Head of VIP talent.

The Role

We're looking for a strategic, data-driven Head of VIP to own the design, performance, and continuous optimization of our VIP retention program across T1 and T2 casino markets. You'll set the strategy, bring innovation, novel ideas, own the numbers, and lead through a dedicated VIP Team Leader who runs day-to-day execution. You'll spend your time on segmentation, cohort analysis, program design, and cross-functional influence, stepping into the player-facing world only for your top 10–20 Tier-1 accounts and genuine crisis escalations.

What You'll Own

• Strategic Analytics: Design and maintain our multi-tier segmentation (Mass Market / Pre-VIP / VIP) and cohort framework (Active, Churn, Reactivated, New), and deliver 7-day, 14-day, and monthly performance intelligence across every project and market.
• Program Strategy and Tactics: Own the annual VIP Retention Marketing Calendar — campaign design, offer mechanics, seasonal activations, and a structured testing roadmap.
• Retention & Reactivation: Build predictive churn early-warning capability, design win-back mechanics, and personally step in on high-stakes closure situations escalated by your Team Leader.
• Business Performance: Own retention rate, churn reactivation, NGR/deposit growth, LTV, bonus efficiency ratio, and surplus margin — and report on them monthly to leadership.
• Cross-Functional Leadership: Partner with Product, Marketing, CRM, Compliance, and Finance to keep VIP strategy aligned with the wider business, and represent the segment at board level.
• Team Leadership: Set the department's KPI framework and give strategic direction to your VIP Team Leader — who owns scheduling, coaching, QA, and the day-to-day player relationship.

What We're Looking For

• Proven track record building or scaling a VIP program in iGaming/gambling, ideally across regulated T1/T2 markets.
• Fluency with the metrics that actually run a VIP book: NGR (not just GGR), cohort-based LTV, LTV:CAC, bonus efficiency, and surplus margin.
• Experience leading through a manager layer rather than running a desk personally — comfortable setting direction and holding a Team Leader accountable to KPIs, not doing the coaching yourself.
• Strong cross-functional influence — you've shaped Product, Marketing, and Compliance decisions with data, not just requested changes.
• Working knowledge of the regulatory constraints that shape VIP marketing in T1/T2 markets (e.g. UK affordability checks, MGA/EU advertising rules, responsible gambling obligations).

🎓 Education & Experience:

• Bachelor’s degree in Business, Marketing, or a related field.
• A minimum of 3 years of experience in VIP management or a similar role, with at least 2 years in a leadership position.

🌍 Why You Should Join Us

• Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with ample opportunities for learning and growth.
• Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the iGaming industry.

Ready to take your VIP expertise to the next level? Apply now and help us redefine the VIP experience, shape the future of player engagement, and make a lasting impact in the iGaming world.

🚀 Apply today and become part of something truly special! 🚀

Join Our iGaming Team as a Head of Retention in our multi-country product iGaming company with ambitious Industry innovators with regional reach and 6+ years of successful operation. Our portfolio includes three large-scale brands successfully operating across Tier 1 geos.
We pride ourselves on attracting and valuing highly qualified professionals, enabling us to scale and succeed in new markets.

Your Mission: to drive the logic and architecture, coordinate the overall effort of user retention

• ​​Develop and implement a multi-channel overall Retention and CRM strategy for online casinos to boost customer onboarding experience, retention, engagement, and monetization.
• Identify and apply promotional mechanics that align with different user psychotypes and behavioral triggers to drive engagement, loyalty, and conversion.
• Develop, implement, analyse and manage innovative solutions to boost onboarding and retention across traditional as well as SMM, TikTok, Instagram, Messengers, LiveChat and Mobile App. instruments, mechanics and cross-departmental activities.
• Regularly plan and execute multi-channel marketing campaigns using customer segmentation and personalization.
• Analyze user behavior and activity to optimize retention strategies, research and implement relevant proven, trending or innovative product features, communications channels and formats.
• Implement relevant multi-source data collection, integration to enable live automated analysis and reporting, and data-driven decision making.
• Assess the effectiveness of and continuously improve CRM campaigns through analytics and data-driven insights.
• Coordinate SMM, or other traffic-source-specific content, implementations, integration for player onboarding, retention and reactivation, as well as recycling of multi-channel registrations, including Instagram, TikTok, Streamer and Influencers, App-Only users.
• Manage and configure the CRM platform and marketing automation tools, including customer database segmentation.
• Recruit, train, lead and mentor the Retention, Promo, CRM team to deliver the department results.
• Analyse, monitor, organise, coordinate and resolve deliverability rate of communications.
• Collaborate with Product Development, Marketing, BI and Analytics and Customer Success and Support teams to align overall retention with business goals, cross-departmental initiatives and priorities.
• Stay updated on the latest trends and innovations in the iGaming industry.
• Retention Goal Ownership: Fully understand the retention KPIs we aim to achieve (e.g. increased LTV, reduced churn, uplift in ARPU, deposit frequency, etc.) and drive structured improvements toward those goals.
• Cross-functional Supervision: Act as the central point between CRM, BI, product, and bonus engine development to ensure the continuous evolution of the retention system, backed by data and feedback loops.

Our requirements:

• 4+ years of experience as Retention Team Lead.
• In-depth knowledge and hands-on experience of Customer Journey Optimization best practices, with experience in developing and implementing testing strategies across channels, including designing and analyzing contact strategies, automation techniques/tools and customer experience optimization.
• Solid grasp of the full range of promotional tools (bonuses, gamification, rewards, challenges, etc.) and the underlying logic, including their mathematical models, economic constraints, and long-term profitability impact.
• Segment-Oriented Thinking: Skill in building and managing dynamic customer segments based on behavior, value, and lifecycle stage, and applying tailored retention strategies to each.
• Proven ability to manage a team of 4+ people and managing an international and geographically dispersed multicultural English speaking digital team.
• Expertise in developing multi-channel customer engagement strategies.
• Proven hands-on experience of implementing relevant automated Retention reporting.
• Strong knowledge of A/B testing methodologies and data-driven optimization practices.
• Ability to segment customer databases and craft personalized offers.
• Ability to manage and prioritize multiple projects simultaneously within a complex organization.

Preferred:

• Experience with Customer.io system and overall other retention instruments.
• Expertise in designing and implementing loyalty programs.
• Creative thinking and problem-solving abilities.
• English Upper Intermediate.

What we offer:
Our success depends on our talented employees who work online every single day with a sense of purpose and an appetite for progress.
 

• Competitive salary;
• Remote work in a flexible environment;
• 20 working days of paid vacation and education projects;
• Great product with our software solution;
• Opportunity for growth at professional levels, attending top industry events and conferences, and international workshops at our competence centers.

Rzeszów only!
Work from the office.

We are looking for a Strong Middle Automation/Manual QA Engineer to join a team developing a cloud-based enterprise integration platform (iPaaS). The product helps companies connect different systems and applications, automate workflows, and build API integrations using low-code tools, connectors, and distributed cloud services.
 

This is an on-site involvement, ability to visit office in Rzeszów is required.
 

Responsibilities:

• Develop and maintain automated tests
• Perform UI, API, integration, regression, and end-to-end testing
• Test integration of the connectors and connection flows
• Validate connector configurations, communication flows, and enterprise integration scenarios
• Test REST/SOAP APIs and back-end services
• Validate FE/BE interactions and API behavior
• Analyze logs, network traffic, and test failures
• Create and maintain test documentation
• Work closely with Software Engineers, DevOps Engineers, and Product teams
• Support CI/CD test execution
• Participate in release and regression testing
• Contribute to automation framework improvements
• Participate in performance and load testing activities
   

Requirements:

• Ability to visit office in Rzeszów
• 3+ years of Automation/Manual QA experience
• Experience upgrading or maintaining automation frameworks
• Experience with Java or Cypress or Playwright
• Experience with API testing tools (Postman, SoapUI)
• Strong understanding of FE/BE interaction and client-server architecture
• Experience working with relational databases and SQL knowledge
• Basic Linux terminal skills
• Integration testing experience
• Experience using Browser Dev Tools for debugging
• Experience writing test documentation
• Git experience
• English level – Upper-Intermediate or higher
   

Will be a plus:

• Experience with CI/CD pipelines (a strong advantage)
• Good level of understanding of HTTPS and REST fundamentals
• Experience with SOAP
• Docker experience
• JMeter or k6 experience
• XPath/XQuery knowledge
• Experience with GitHub Copilot
• Experience with cloud- or microservice-based systems
   

Our Customer offer:

• They provide all equipment
• Comfortable and fully equipped office in Rzeszów
• Competitive compensation with regular performance reviews
• Referral Bonus Program
• 18 paid vacation days per year
• 12 days of paid sick leave per year
• Extra paid leave (blood donation, marriage, childbirth, etc.)
• Fixed monthly health & wellness compensation, applicable to: medical insurance; fitness and sports activities
• Mental Health Program – company-covered psychologist consultations, with an annual coverage limit
• English, German, and Polish language courses and Speaking Clubs
• Corporate merch gifts for your special dates
• Corporate subscription to learning platforms, regular meetups and webinars
• Friendly team that values accountability, innovation, teamwork, and customer satisfaction
• Maternity leave
• Inclusive environment where everyone feels valued and treated equally. We proudly partner with VeteranHub to support Ukrainian veterans
• They are committed to supporting Ukraine and actively participate in charity initiatives

B2B Sales Manager (US Market) — Remote

Do you enjoy phone negotiations, aren’t afraid of cold outreach, and want your income tied to results rather than a ceiling? Then keep reading.

Binotel is a SaaS company with 15 years of experience in business communications. We’re expanding into the US market and looking for a Sales Manager to own deals from first contact to signed contract.

What to know upfront

• You’ll sell to US-based businesses — all calls and negotiations in English with native speakers (C1+ required).
• Schedule: 3:00 PM–12:00 AM Kyiv time (aligned with the US business day).
• Fully remote.

What you’ll do

• Own the full sales cycle: discovery call → demo → objection handling → close.
• Conduct discovery calls and online meetings with US-based businesses.
• Match prospects from our product suite (Cloud PBX, Call Tracking, CRM, Online Chat, and business automation tools) to the problems they actually need solved.
• Build long-term relationships with decision-makers.
• Keep deals updated in CRM and maintain an accurate forecast.
• Hit monthly targets and KPIs.

What we’re looking for

• 1+ year in B2B sales, ideally SaaS or telecom.
• Experience with outbound / cold outreach.
• English C1+, confident on calls and in negotiation.
• Numbers-driven mindset, not process-driven.

What we offer

• 💻 Fully remote work
• 🕒 Working hours: 3:00 PM–12:00 AM (Kyiv time)
• 💰 Competitive fixed salary + uncapped commission
• 📈 Clear career growth to Senior Sales Manager and Team Lead
• 🎓 Structured onboarding and support from an experienced team
• 🚀 Established SaaS product with international expansion

DID Global is an international company specializing in providing premium-quality IP telephony services for both business and personal communication. We help our clients scale, optimize advertising budgets, and significantly increase sales.
 

Who We Are Looking For:

We are seeking an ambitious International Sales Manager / Business Development Manager who can successfully combine active B2B client acquisition with professional account management. You will work with international companies, develop accounts, build long-term relationships, and directly influence the company’s financial growth.
 

Key Responsibilities:

• Actively search for and attract new clients, expanding the contact base.
• Manage client accounts: identify client needs and provide optimal solutions.
• Build long-term partnerships and support clients at all stages of cooperation.
• Handle objections, consult clients on company services, and create tailored commercial proposals.
• Achieve sales goals and meet KPIs.
• Organize and manage your sales pipeline in CRM.
• Communicate via messengers, phone calls, emails, and specialized platforms.
   

Our Ideal Candidate:

• At least 2 years of experience in sales or proven experience in the VoIP industry.
• English proficiency at B2+ level (for international communication).
• Fluent in Ukrainian and Russian (required for client communication).
• Confident in using CRM systems and quick to adapt to new tools.
• Strong skills in negotiation, active listening, and objection handling.
• Goal-oriented, self-motivated, and proactive.
• Ambitious to grow professionally, with the potential to lead a team in the future.
   

What We Offer:

• A comfortable working environment with a strong focus on work-life balance, growth, and long-term collaboration.
• A stable working schedule: Monday—Friday, 10:00–19:00 (Kyiv time).
• Remote work format with the opportunity to be part of an international team.
• Official employment and company-paid medical insurance.
• Support for mental well-being: access to a corporate psychologist.
• Company-sponsored English courses.
• Opportunities for professional and career growth within an international company.
• Paid vacation.
• An active corporate life: internal events, team activities, and contests that foster engagement and team spirit.

We are an international iGaming group operating since 2020. Our team already consists of more than 200 people, and we are looking for an HRM / People Partner who has experience building and optimizing HR processes in a growing company.

We are actively developing and looking for a specialist who will help us strengthen our HR processes and support the team's continued growth.

Requirements

• Minimum 2 years of experience in HR (HR Generalist, HR Manager, HR Specialist, People Partner)
• Understanding of core HR processes (onboarding, offboarding, document flow, HR systems)
• Experience with HRM or HRIS systems (a strong plus)
• High attention to detail, responsibility, and ability to work systematically with data
• Strong communication skills and service-oriented approach

Responsibilities

• Employee onboarding and offboarding (documents, access, welcome procedures)
• Administration of HR systems (HRM, HRIS) and maintaining employee databases
• Managing and controlling access to corporate resources and tools
• Preparing and updating documents (job descriptions, instructions, regulations)
• Supporting internal HR processes (employee records, reporting, lists, birthdays, communications)
• Assisting managers and employees with day-to-day HR-related requests

What We Provide:

• Opportunities for professional growth and expansion of expertise within an international environment
• Direct impact on process optimization and partner relationship development
• Remote-first work format with flexible working arrangements
• Ongoing training and professional development support

• Paid vacation and sick leave

   

About the Role

We are looking for an experienced COO/CPO to lead the launch of a new iGaming product from the ground up. You will own the entire product lifecycle — from concept development, market research, and product strategy to building the roadmap, coordinating cross-functional teams, and driving execution through launch and post-launch growth. You will play a key role in shaping the product vision, establishing core processes, defining monetisation strategies, and ensuring scalability and compliance in a fast-moving, highly regulated iGaming industry.

Key Responsibilities

• Define and own the long-term product vision and strategy aligned with company goals and market opportunities in iGaming.
• Build and lead a high-performing product organisation (Product Managers, Designers, Analysts, UX/UI).
• Drive product roadmap prioritisation based on business impact, player value, regulatory constraints, and technical feasibility.
• Oversee the end-to-end development of casino, sportsbook, and platform products (web, mobile, native apps).
• Ensure products are optimised for player acquisition, retention, engagement, LTV, and responsible gaming.
• Collaborate closely with Engineering, Marketing, CRM, Compliance, Payments, and Commercial teams.
• Lead data-driven decision making — define key metrics, experiment frameworks (A/B testing), and continuous improvement loops.
• Stay ahead of industry trends, competitor moves, player behaviour, and regulatory changes across key markets.
• Represent the product organisation at executive and board level; manage stakeholders and communicate progress clearly.

• Drive product quality, player experience excellence, and operational excellence across all touchpoints.

   

Requirements

• 6+ years of product management experience, with at least 4 years in a senior/leadership role (Head of Product / VP Product / CPO).
• Strong background in iGaming, online casino, sports betting, or related digital entertainment industries.
• Proven track record of launching and scaling successful digital products with measurable business results (revenue, retention, engagement).
• Deep understanding of player lifecycle, conversion funnels, retention mechanics, gamification, and responsible gaming practices.
• Experience working in multi-jurisdiction, regulated environments (preferable: MGA, UKGC, Curacao, or major European licences).
• Excellent stakeholder management and cross-functional leadership skills.
• Strong analytical mindset; comfortable with data, metrics, and experimentation.
• Experience managing and growing product teams (hiring, mentoring, performance management).

• Fluent English (written and spoken). Additional languages (especially European) are a plus.

   

What We Offer

• Competitive base salary + performance bonus / equity package.
• Fully remote or hybrid flexibility.
• Opportunity to shape the product strategy of a growing iGaming business.
• Strong engineering and design support.
• International, ambitious team and fast decision-making culture.

Employment Type: Full-Time

Experience: 2–4 years

About the Role

We are looking for a GRC Analyst to join our Information Security and Compliance team. You will run day-to-day governance, risk and compliance activities — risk assessments, ISMS maintenance, audit evidence, and third-party security reviews — with senior support on the more complex work.

This is a hands-on delivery role rather than a first job in security. You should be comfortable running a vendor assessment or an evidence collection cycle without step-by-step direction.

Key Responsibilities

Governance & Policy

• Maintain the ISMS, control register and governance documentation.
• Draft and update security policies, standards and procedures.
• Coordinate security awareness activities and track governance actions.

Risk Management

• Run information security risk assessments and maintain the risk register.
• Track risk treatment plans and remediation through to closure.
• Manage the security exception process.

Compliance & Audit

• Support compliance activities across ISO/IEC 27001, SOC 2 and GDPR.
• Collect and organise audit evidence; act as a point of contact during internal and external audits.
• Track audit and assessment findings to closure.

Third-Party Risk

• Run vendor security assessments and review supplier questionnaires.
• Maintain supplier risk records and follow up on third-party remediation.

Reporting

• Produce monthly security and compliance reporting for management.
• Maintain compliance dashboards and documentation repositories.

What We’re Looking For

• 2–4 years in information security, risk, compliance, audit or IT governance.
• Practical working knowledge of at least one major framework (ISO 27001, SOC 2 or NIST CSF).
• Working understanding of GDPR and data protection obligations.
• Confident with Excel and structured documentation; able to produce reporting for a management audience.
• Strong written communication and attention to detail.
• Comfortable working with both technical and non-technical stakeholders.
• Degree in cyber security, computer science, IT or a related discipline — or equivalent practical experience.

Nice to Have

• Hands-on use of a GRC platform (Vanta, Drata, Hyperproof, OneTrust, ServiceNow GRC or Archer).
• Cloud security fundamentals (AWS or Azure), IAM and MFA concepts.
• Exposure to Cyber Essentials, CIS Controls or AI governance.
• Jira or Azure DevOps; Power BI or Excel dashboards.
• A certification such as ISC2 CC, CompTIA Security+, ISO 27001 Foundation / Lead Auditor or SC-900.
• German is a strong plus

What We Offer

• Ownership of real GRC workstreams across the full lifecycle.
• Mentorship from senior security professionals and support for certifications.
• Clear progression towards Senior GRC Analyst or Risk & Compliance Specialist.
• Collaborative and inclusive working environment.

POSITION SUMMARY

As a QA/Configuration Engineer, you will configure and deliver Clearion Web and Mobile applications for customer projects, working closely with Business Analysts, Product, Engineering, GIS, Customer Support, and QA. This role is built for QA professionals: you bring 3+ years of hands-on QA experience, and we train you in Clearion configuration. You will start with standard configuration tasks while learning the Clearion platform and progressively take ownership of more complex customer implementations.

ESSENTIAL JOB FUNCTIONS
 

• Configure Clearion Web and Mobile applications using Clearion Studio Configuration tool and VS Code, implementing and maintaining solutions that meet product requirements and ensure consistency and quality across all projects.
• Apply your QA skills to test and validate configurations, to troubleshoot and investigate configuration issues, partnering with Business Analysts, Product, Engineering, GIS, Customer Support, and QA as needed.
• Participate in requirements and business flow review sessions with BAs and the Product team to provide configuration expertise and support.
• Follow the team's established workflows and standards, proactively flagging and suggesting improvements as needed.
• Deliver configuration tasks on time, managing priorities to meet project deadlines, and proactively communicate blockers, risks, and delivery timelines to the team and relevant stakeholders.
• Proactively identify and propose configuration and testing improvements, maintain configuration and test documentation, usage guidelines and instructions to ensure team-wide transparency and knowledge sharing.

Participate in team activities - daily standups, retrospectives, planning sessions, project meetings, and training sessions - as an active, engaged team member.

KEY COMPETENCIES
 

• Configure software using Clearion Studio and VS Code with precision and attention to detail.
• Apply QA mindset to test and validate implemented configurations, ensuring they meet quality standards before delivery.
• Work independently with minimal supervision while keeping stakeholders informed.
• Take ownership of your tasks, escalating blockers promptly and handing off with enough context for others to act, while staying accountable for the result.
• Adapt to changes in configuration tooling and product roadmap priorities.

SKILLS & EXPERIENCE
 

• 3+ years of hands-on experience in web and mobile application quality assurance, including functional and regression testing.
• Hands-on skills with DevTools, HTML, XML, JSON, and SQL.
• Familiarity with VS Code and Git is preferred.
• Hands-on experience with Jira and Confluence.
• Experience working in Agile environments.
• Strong analytical and problem-solving skills.
• Strong communication skills with the ability to collaborate effectively in a distributed, international team environment.
• Upper-Level Intermediate English at a minimum (spoken and written).
• Basic JavaScript knowledge is a plus.
• Familiarity with Arcade, GIS/ArcGIS is a plus.

Playson is looking for a People Business Partner with knowledge of the Ukrainian language who can operate close to the business, work directly with leaders on organisational challenges, and help maintain a high-performance environment without turning the company into a bureaucratic HR machine.

This role is not about running HR processes for the sake of process.

We are looking for someone who can:

• help leaders make strong people decisions;
• maintain high talent quality;
• Identify organisational risks early.
• and ensure leadership, hiring, and performance problems do not silently accumulate over time.

The PBP works primarily through leaders - not around them.

What you’ll bring

• Knowledge of the Ukrainian language is a must
• 5+ years of experience in HRBP, Head of People, HRD, organisational partnership, or similar leadership-facing roles.
• Strong experience working with leaders in fast-moving environments.
• Ability to challenge stakeholders directly, constructively, and without unnecessary politics.
• Strong judgment and ability to operate in ambiguous situations.
• High level of ownership, maturity, and communication clarity.
• Ability to connect people and topics with business reality and execution impact.
• Comfortable with difficult conversations, organisational tension, and imperfect environments.
• Ability to remain calm, structured, and pragmatic under pressure.
• Ability to build trust with strong personalities and leadership teams while still being able to challenge them when needed.
• Ability to simplify complexity instead of adding bureaucracy.
• Strong business and organisational awareness.

• Interest in scalable organisational practices, operational clarity, and AI-supported People infrastructure.

   

What you’ll do

• Partner with leaders on hiring, team structure, organisational effectiveness, performance, ownership gaps, and delivery risks.
• Push discussions toward decisions and outcomes instead of endless alignment loops.
• Help leaders define what “strong” actually means for critical roles and challenge weak hiring compromises.
• Support leaders in addressing underperformance early and directly.
• Identify early organisational signals such as leadership gaps, burnout, unhealthy dependencies, misalignment, or execution risks.
• Help improve feedback quality, leadership practices, and decision consistency across teams.
• Support practical and scalable organisational approaches instead of overcomplicated HR frameworks.
• Contribute to improving internal documentation, operational clarity, and AI-supported People knowledge infrastructure over time.

This role is not:

• an employee support hotline;
• a process coordinator;
• a “culture activities” owner;
• a passive mediator avoiding uncomfortable conversations;
• or someone hiding behind frameworks instead of making judgment calls.

The goal of the role is not to centralise ownership inside the People function.

We expect PBPs to strengthen leadership capability, improve decision quality, and help leaders become more effective and self-sufficient over time.

We value:

• clarity over ambiguity;
• direct communication over corporate politeness;
• speed with accountability;
• impact over activity.

What we offer

• Hybrid work & flexible schedule
• Medical insurance (+1 coverage option)
• Professional development reimbursement
• Online English classes
• Employee referral bonus program

Recruitment process

• HR Interview
• Leadership Interview
• Final Interview

If you are comfortable working closely with leadership, solving organisational problems, and helping strong teams scale without unnecessary bureaucracy, we’d love to hear from you.

Description

Step into a mission-critical role at the intersection of Generative AI and life-saving technology. We are partnering with a titan of Japanese industry to revolutionise how medical and industrial equipment is managed in hospitals and facilities worldwide. You will be a founding member of a team building a sophisticated GenAI platform designed to provide instant, intelligent access to complex product knowledge—from assembly and configuration to intricate repair procedures. This project is in its infancy, offering you the unique “greenfield” opportunity.

Requirements

Must Have
Extensive experience as a Senior DevOps / Cloud Engineer supporting cloud-native platforms.

Strong hands-on experience with Microsoft Azure, including:
Azure Data Lake Storage (ADLS Gen2)
Azure Functions
Azure Event Grid
Azure AI Services / Azure OpenAI (from an infra & security perspective)
Azure Monitor, Log Analytics, Azure Cost Management

Solid experience with Infrastructure as Code (IaC) using Terraform and/or Bicep.
Strong knowledge of CI/CD pipelines using Azure DevOps (pipelines, artifacts, environments).
Experience designing and operating event-driven architectures.
Strong understanding of security best practices:
– Microsoft Entra ID (Azure AD)
– RBAC, Managed Identities
– Azure Key Vault
Experience supporting data platforms (ETL pipelines, storage layers, batch processing).
Comfortable working with evolving architectures.
Strong troubleshooting skills across cloud infrastructure, networking, and application layers.

Nice to Have
Experience operating or designing on-prem or hybrid Kubernetes environments.
Experience with Azure Databricks and data engineering workloads.
Familiarity with AI/ML platform operations (model deployments, quotas, scaling, monitoring).
Experience with cost optimization for data- and AI-heavy Azure workloads.
Exposure to regulated or industrial domains (Healthcare, Manufacturing, Industrial Equipment).
Knowledge of security/compliance frameworks.

Job responsibilities

As a Senior DevOps Engineer, you will be responsible for designing, implementing, and operating the infrastructure that supports a modern data and AI-driven platform. You will play a key role in enabling a secure, scalable, and reliable environment that supports data ingestion, AI-driven enrichment, semantic search, and user-facing applications.

Your responsibilities include:
Designing and maintaining Azure cloud infrastructure for data ingestion, processing, enrichment, and search workloads.
Implementing and managing CI/CD pipelines for application, data processing, and infrastructure components.
Establishing secure access patterns using Entra ID, Managed Identities, and Azure Key Vault.
Operating and monitoring event-driven processing pipelines based on Azure Functions and Event Grid.
Collaborating closely with data engineers, ML engineers, and solution architects to ensure infrastructure aligns with platform evolution.
Implementing monitoring, logging, and alerting to ensure operational reliability.
Managing cost visibility and optimization as cloud usage grows.
Contributing to future initiatives involving Kubernetes-based ingestion, advanced data processing, and enterprise-scale operations

 
📍 Work format: Remote ONLINE OFFICE 
📄 Contract: B2B  
🗓 Schedule: Monday–Friday, 5/2  

🕒 Available shifts:
- Morning: 06:00–15:00
- Day: 14:00–23:00
- Night: 23:00–08:00

🚀 Why Join Us?
- Work on an international product targeting the US market
- Stable cooperation and competitive compensation
- Official B2B contract
- Opportunities for professional growth within the project

✅ Requirements
- English proficiency: C2
- At least 1 year of relevant work experience
- Confident use of Excel / Google Sheets
- Strong analytical and mathematical skills
- Attention to detail, responsibility, and independence

📌 Key Responsibilities
- Learn the product and customer support processes
- Handle cases and coordinate with internal teams
- Identify and organize frequently asked questions
- Maintain spreadsheets, prepare internal reports, and keep data up to date

We’re growing and looking to hire a Software Team Leader - XSA who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. 

Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.

As a Software Team Leader for XSA (xDome Secure Access), you will lead the development of our industry-leading secure remote access solution. In a world where critical infrastructure is increasingly connected, your team will build the bridge that allows safe, monitored, and frictionless access to sensitive industrial environments. You will deal with complex networking challenges, identity management, and high-availability systems where security and performance are equally paramount.

Responsibilities:

• Drive a high-performing team of developers, fostering a culture of technical ownership, security-first mindset, and continuous delivery.
• Lead the design and implementation of robust secure access features, ensuring seamless integration between IT and OT networks.
• Oversee the development of scalable, high-performance gateway and proxy architectures that support global enterprise scales.
• Work closely with Product Management and Security Researchers to implement Zero Trust principles and advanced session monitoring capabilities.
• Invest in your team’s professional growth, promoting best practices in code quality, security protocols, and system resilience.

Requirements:

• 3+ years of experience leading R&D teams in a fast-paced environment.
• 5+ years of experience in backend development, with a strong track record of building complex systems in Python.
• Deep understanding of networking protocols (TCP/IP, HTTP/S, SSH, RDP) and security concepts (Zero Trust, Identity Management, Encryption).
• Experience building distributed, high-availability systems that handle real-time traffic and data.
• Proficiency in utilizing AI development tools (specifically Cursor and Claude) to accelerate development workflows, code generation, and problem-solving.

Would be a plus:

• Familiarity with frontend frameworks like Angular or React.
• Experience with Cloud-Native technologies (AWS/Azure/GCP, Docker, K8s).
• Experience in the Cybersecurity industry, specifically in Remote Access (VPN/ZTNA) or Identity (IAM).

What we offer

• Help and support from our caring HR team.
• 20 working days of annual paid leave.
• The exchange of experience and work with talented colleagues.
• Last but not least - valuable compensation for your efforts.

B2B with a USA company; Full-time, long-term cooperation, 3 steps to the job offer.
 

About the Role
 

The company is looking for a passionate and hands-on Full Stack Engineer to join a fast-moving product team building technology that makes a real-world impact. This role is ideal for someone who loves creating exceptional mobile experiences, enjoys solving complex technical challenges, and thrives in an environment where innovation, ownership, and speed matter.

You will work closely with Product, Design, Data Science, and Engineering teams to build scalable, high-quality applications used by people globally. The role is heavily frontend-focused (around 80%), with opportunities to contribute to backend services, architecture decisions, and AI-driven engineering workflows.

You will be part of a highly collaborative engineering culture where AI tools and intelligent automation are integrated into the development process to accelerate delivery, improve code quality, and enhance productivity.

 

What You’ll Do
 

• Build and maintain modern mobile and web applications using React Native, ReactJS, and TypeScript
• Take ownership of features from concept to production
• Design scalable frontend architecture and reusable components
• Collaborate with Product Managers, Designers, Data Scientists, and Engineers throughout the entire product lifecycle
• Integrate data-driven and AI-powered solutions into user-facing products
• Contribute to backend services and APIs where needed
• Work with modern technologies and cloud infrastructure in a microservices environment
• Use AI tools and AI-assisted workflows to plan, write, test, and optimize code
• Experiment with AI agents and automation to improve development efficiency
• Participate in technical discussions, architecture planning, and product innovation
• Help shape engineering best practices and influence the future technology stack
  
   

Tech Stack

React Native, ReactJS, TypeScript, Redux, Scala, Python, AWS, Docker, Kubernetes, MongoDB, Postgres, Redis, Kafka, Elasticsearch, Spark, Microservices, and more.

 

What the Company Is Looking For
 

• 5+ years of experience (as a Full Stack or Frontend Engineer)
• Strong hands-on experience with JavaScript, TypeScript, React Native, and ReactJS
• Experience building and shipping mobile applications
• Solid understanding of frontend architecture and scalable UI development
• Experience with MongoDB and modern backend APIs
• Familiarity with cloud environments and containerized deployments (AWS, Docker, Kubernetes)
• Experience using AI development tools such as Copilot, Claude, Cursor, or AI agents in day-to-day engineering workflows
• Ability to evaluate, improve, and validate AI-generated code
• Strong ownership mentality and accountability
• Curious mindset with a passion for technology and continuous learning
• Excellent communication skills in English
  
   

Nice to Have
 

• Backend experience with Python and/or Scala
• Experience with system design and distributed architectures
• Experience working in data-driven or AI-powered product environments
• Exposure to microservices and event-driven systems
  
   

Why Join?
 

• Build products with meaningful real-world impact
• Work with a modern, AI-augmented engineering culture
• Collaborate with highly experienced product and engineering teams
• Influence technical decisions and product direction
• Solve challenging problems at scale
• Join a team that values ownership, curiosity, innovation, and continuous growth
  
   

Ready to Build Something Meaningful?
 

If you are excited about creating impactful products, working with cutting-edge technologies, and pushing the boundaries of AI-assisted software development, this could be the perfect opportunity for you.

The company is looking for engineers who are curious, proactive, and motivated to make a real difference through technology.
 

Apply now and become part of a team where your ideas, code, and contributions truly matter.