Jobs Customer/Technical Support

We are looking for an experienced IT Specialist to join our production site in Norway and support day-to-day IT operations in a fast-paced manufacturing environment. This role is ideal for someone who enjoys hands-on technical work, independently managing on-site IT processes, and supporting both production and office teams.

Responsibilities

• Configure, prepare, and maintain IT equipment including laptops, phones, printers, monitors, and peripherals
• Handle receiving, issuing, tracking, and inventory management of IT assets
• Support employees with hardware, software, connectivity, and access-related issues
• Work closely with the production team and support MES (Manufacturing Execution Systems)
• Maintain accurate inventory and reporting records in Excel or asset management systems
• Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365
• Troubleshoot Windows environments, networking issues, VPN connections, and production-line IT incidents
• Coordinate with IT, engineering, procurement, and operations teams
• Support printer setup and maintenance, including label printers (nice to have)
• Work independently on-site without constant remote team supervision

Requirements

• 3+ years of experience in IT Support, IT Operations, or IT Asset Management
• Experience with configuring and supporting:
  • Laptops and desktops
  • Mobile devices
  • Printers and peripherals
• Hands-on experience with:
  • Windows 10/11
  • Basic Windows Server administration
  • Active Directory (users, groups, permissions)
  • Microsoft 365 / Office 365 (Outlook, Teams, OneDrive, SharePoint)
• Understanding of:
  • DNS, DHCP, TCP/IP
  • VPN connections
  • Basic cybersecurity principles
• Experience with:
  • Remote support tools (RDP, AnyDesk, TeamViewer)
  • Jira Service Management or similar Service Desk tools
  • Knowledge base systems such as Confluence
• Experience in a manufacturing or production environment is a strong advantage
• Familiarity with MES systems is highly desirable
• Strong organizational skills and attention to detail
• Good communication skills and ability to work with cross-functional teams
• English — Intermediate+ level or higher

Nice to Have

• Experience supporting production-line IT infrastructure
• Experience working with label printers
• Experience in independent on-site IT operations

What We Offer

• Opportunity to work in an international production environment in Norway
• Stable full-time cooperation
• Hands-on and impactful role with ownership over local IT operations
• Fast hiring process and quick start opportunity

About us:
Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have recently achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 250 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team.

Our mission:
Become a stepping stone on our customers’ journeys of self-improvement.

Our values:

• Deliver what matters
• Respect and support others
• Initiate and own
• Voiceopenly
• Execute with quality

If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com.

Responsibilities:

Daily operations

• Monitor and assign incoming tickets, ensuring proper prioritization
• Promptly detect and report incidents; take ownership of raised issues
• Lead weekly team syncs and product training sessions
• Manage schedules, capacity, extra shifts, and substitutes
• Handle escalations and complex customer issues
• Optimize queue management using Zendesk triggers and automations

People management

• Lead and mentor a team of 5–10 support agents by providing clear direction and continuous feedback
• Conduct regular 1:1s and performance reviews
• Initiate and oversee performance improvement plans

Reporting

• Track weekly performance and ensure KPI compliance
• Collect and share product feedback with product teams
• Collaborate with the Support Team Lead to analyze results and propose improvements

Requirements:

• Advanced English proficiency (C1—C2) in both writing and speaking
• Strong expertise in Zendesk, including triggers, tags, macros, and SLA settings
• Experience with payment platforms (e.g., PayPal, Stripe)
• Proven track record of managing teams of 5+ support agents, including mentoring, shift and capacity planning, and feedback delivery
• Experience with Google Sheets: building formulas, graphs, and structured data sets
• Strong analytical skills using Zendesk Explore, with occasional use of Amplitude and Tableau

Would be a plus:

• Experience with Jira, Confluence, or Asana
• Understanding of mobile app functionality, including versions, updates, and device compatibility
• Knowledge of subscription models, including renewals, refunds, and invoicing
   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 600 different payment methods and cater to clients worldwide.

We’re looking for a Customer Support Specialist who’s curious, calm, and not afraid of logs, APIs, or tricky client cases. If you like helping people, solving complex puzzles, and want to grow in FinTech — this might be your next step. 🚀

🎯 Who we’re looking for:

- Tech-savvy helper with 1+ year of experience in Customer/Technical Support.
- Clear communicator who knows how to keep clients calm and confident, even in stressful situations.
 - Structured thinker who enjoys breaking down problems and turning them into solutions.
 - Self-learner who’s comfortable exploring APIs, digging into logs, and writing SQL queries to find root causes.
 - Ownership taker who doesn’t wait for instructions, but takes charge of client issues until resolution.
 - FinTech explorer who’s interested in online payments and wants to dive deeper into the domain.

✨ Bonus points if you:

- Have experience working with tools like Postman, Grafana, Kibana, or Jira.
 - Have worked with international B2B clients or on 24/7 support schedules.
 - Know your way around large datasets and like working with SQL and dashboards.
 - Have taken QA, API, or other relevant tech courses.

💼 What you’ll do:

- Be the first line of support -  reply to client queries via Jira.
 - Help clients troubleshoot issues and guide them through product functionality.
- Analyze logs, run API calls, and check monitoring dashboards to find root causes.
 - Escalate bugs, edge cases, or unusual behavior to dev, QA, or integration teams.
 - Take part in incident management: monitor alerts, report outages, and support recovery.
 - Provide service support: from generating reports to setting up client dashboards.
 - Keep your teammates in the loop and improve support documentation along the way.
 

📌 Hiring process: HR Interview → Interview with the Support Team Lead → Interview with the Head of CS  → Offer 🎉
 

⭐ What we offer:
🔹 Growth & Ownership
- Salary in foreign currency + tax compensation.
- Clear growth paths & Corefy Academy to deepen your FinTech expertise.
- Bonus system based on SLA and quality metrics — up to +20% on top of your base salary.
- Reimbursement for external courses — we support your drive to grow.
 - Open-door policy with C-level — your ideas will be heard and valued.

🔹 Culture that Energises
- Meaningful work: you’ll tackle real cases, not just follow scripts.
- Regular team events — from fun celebrations to learning sessions.
- Friendly, supportive teammates who’ve always got your back.

🔹 Work Environment that Works for You
- Work where you feel productive: remotely or from our cozy Kyiv office.
- 8-hour shift schedule, 5 days a week, including occasional weekends (also night shifts on alert).
- 20 vacation days + 10 paid sick days.
- Mental wellness support — we cover sessions with a psychologist of your choice.
- Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.
 

Want to grow in FinTech and support great products for clients worldwide? Send us your CV — we’d love  to meet you! 📩

Responsibilities:

• Handle written communication with clients and respond promptly to their requests.
• Collaborate with the product team to effectively resolve user inquiries
• Work with the website admin panel functionality, update and verify data
• Process user payments, track and monitor their status
• Manage large volumes of information, including regular monitoring of messages in internal work chats and channels

Requirements:

• 1+ year of work experience
• Understanding of how the Steam platform operates and knowledge of CS2 trading mechanics
• Strong customer focus and willingness to help users
• English proficiency at Upper-Intermediate level or higher
• Willingness to learn and grow professionally
• Ability to quickly absorb and process large amounts of new information

📌 Description
We are Gravira — an international online entertainment brand. Our mission is to deliver a smooth, exciting, and trustworthy experience for our players.
We are looking for a VIP Customer Care Manager who will provide high-quality support via chat, email, and phone calls. 

✅ Requirements

• Excellent written and spoken English (other languages will be a huge plus).
• Strong communication and interpersonal skills.
• Ability to stay empathetic and professional in challenging situations.
• Experience in phone-based communication and sales.
• High emotional intelligence, ability to quickly build rapport with clients.
• Good computer literacy and fast typing skills.
• Previous experience in customer support, sales, or account management (preferably in iGaming, fintech, or similar industries).
   

🛠 Responsibilities

• Handle incoming player inquiries via chat, email, and phone calls.
• Processing cases (FailDep, BigWin, etc.) by making outbound calls.
• Provide clear, empathetic, and brand-aligned communication.
• Follow escalation protocols for complex or sensitive cases.
• Document cases in CRM and update the knowledge base when necessary.
• Collaborate with QA on ticket review sessions and apply feedback.
• Track and report recurring issues for product or process improvements.
• Naturally upsell and promote offers during player interactions.
• Develop into VIP Customer Care, managing high-value clients and ensuring their loyalty.
   

⭐ Nice to have

• Experience working with VIP clients in online casinos, betting, or luxury services.
• Familiarity with CRM tools and ticketing systems.
• Knowledge of additional foreign languages.
• Background in retention, account management, or concierge services.
   

⚙️ Working conditions

• Full-time remote position.
• Work schedule: 2/2 shifts, 15:00 – 03:00 (Kyiv time).
• Flexibility required: schedule may change in the future to support 24/7 operations.
• Performance-based bonus, depending on SLA, CSAT, and QA results.
   

What we offer

• Work on a fast-growing iGaming product
• High ownership and direct business impact
• Remote work with an international team
• Competitive salary and performance-based growth opportunities

We are looking for an experienced Quality Control (QC) Manager to drive the quality assurance function within our Support organization. This role is focused on ensuring accuracy, consistency, and fairness across all evaluation processes, while continuously improving quality standards, reporting, and team performance.

The ideal candidate has a strong analytical mindset, hands-on QC experience, and the ability to optimize processes and elevate quality frameworks in a fast-paced environment.

Requirements
- 1+ years of experience in Quality Control, QC, or Customer Support Quality
- Strong understanding of QC processes, scorecards, and calibration
- Experience working with analytics, reporting, and QA tools
- Excellent attention to detail and analytical thinking
- Strong communication and feedback skills
- Ability to manage multiple priorities in a fast-paced environment

Responsibilities
- Ensure high-quality standards across all customer support interactions
- Monitor and achieve QC KPIs (coverage, accuracy, consistency of evaluations)
- Conduct regular calibration sessions to maintain unified evaluation standards
- Review and validate evaluations, identify discrepancies and improvement areas
- Prepare regular reports (weekly/monthly) on quality performance and key metrics
- Analyze recurring issues and provide actionable recommendations
- Participate in the development and update of QC guidelines, scorecards, and internal standards
- Identify inefficiencies and drive continuous improvement of QC processes
- Collaborate with Team Leads, L&D, and cross-functional teams to enhance service quality
- Contribute to training initiatives based on QC insights
- Provide structured feedback to improve agent performance
- Handle and review disputed evaluations, ensuring fairness and transparency
- Monitor dispute trends and recommend process improvements
- Work with QC and analytics tools; support implementation of automation and AI solutions
- Ensure data accuracy and effectiveness of quality control tools

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

• Project Description:

  Luxoft LMD - Learning Management and Development - is a unit within the Talent Acquisition & Management of the DXC Luxoft Company. Being a part of the global company, our main scope is to provide all kinds of learning opportunities for our employees in 29 countries all over the world, as well as for external participants in the training sessions when it is required. Instructor-led online classes globally organized are the LMD key learning services, though in some of our historical locations such as Ukraine, Poland, Romania and India we still have ready-for-use classroom environments and upon request, we conduct training sessions in class.

• Responsibilities:

  1. Provide full technical support for the process of organizing training globally:
  - сonsulting and assisting TM & Admin in the implementation of the technical requirements of the course;
  - processing requests from administrators to prepare and support the technical environment required for training sessions;
  - interacting with trainers to meet their expectations in building the necessary technical environment for a training course by means LMD owns;
  - solving technical problems should they arise during the course;
  2. Managing LMD tech environment:
  - keeping the list of software used by LMD up to date;
  - negotiating with vendors, purchasing new licenses or renewing existing licenses as needed;
  - cooperating with DXC and Luxoft IT services in order to operate within corporate policy and regulatory rules;
  - managing LMD AWS and Azure servers and clusters;
  - managing the list of Virtual Machine Templates & Course Tech Requirements up to date
  (ensuring the quality and stable operation of services, Gitlab server administration, deployment and administration of the Hadoop cluster, deployment and administration of Windows and Linux instances, etc)
  3. Implementation and administration of the LMD SharePoint space:
  - Access management;
  - User support;
  4. Managing LMD Zoom accounts;
  5. Research and implementation of new services and tools by request
  6. Budgeting, controlling, procurement, and approval of applications for spending funds (equipment, licenses, subscriptions). Equipment and license management.
  9. Processing, converting of video materials.

• Mandatory Skills Description:

  - Knowledge & experience of communication and training tools (Outlook, Teams, Zoom, etc.)
  - Knowledge and experience with Office 365 applications like OneDrive, SharePoint and others.
  - Knowledge and experience in Windows/Linux administration, AWS/Azure/Amazon administration.
  - Higher education (technical).

• Nice-to-Have Skills Description:

  - At least 1 year experience in a similar position

• Languages:
  • English: B2 Upper Intermediate

We’re looking for Technical Support Agents to join our 24/7 support team in a fully remote, night shift role. You’ll work closely with a Support Shift Lead, handling inbound customer queries, coordinating with production partners, and acting as the front line for our platform during critical overnight hours.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organized and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

We are looking for a Customer Support Specialist with experience in payments/fintech / iGaming environments to support users and partners with payment-related inquiries.

You will work closely with Payments, Risk, and Finance teams, handling payment issues, investigating transactions, and ensuring smooth communication with clients and partners.

Responsibilities

• Handle customer inquiries via chat, email, and ticketing systems
• Support users with payment-related issues (deposits, withdrawals, failed transactions)
• Investigate and resolve chargebacks, refunds, and transaction discrepancies
• Communicate with internal teams (Payments, Risk, Compliance) to resolve issues
• Work with PSP providers to clarify transaction statuses when needed
• Monitor transactions and identify potential issues or irregularities
• Maintain high-quality customer experience and response standards
• Document common issues and contribute to process improvements

Requirements

• 0,6+ years of experience in Customer Support within fintech, payments, or iGaming
• Good understanding of:
  • Payment flows (deposits/withdrawals)
  • Chargebacks and refunds
  • Transaction investigation
• Experience working with payment systems or PSPs is a strong advantage
• English – B2+ / strong communication skills
• Ability to work in a fast-paced, high-volume environment
• Strong attention to detail and problem-solving skills
• Experience with CRM / ticketing tools

Nice to Have

• Experience in iGaming or high-risk payments
• Basic understanding of crypto payments

What We Offer

• Fully remote work
• Flexible working hours
• Opportunity to grow within a fast-scaling fintech company

• International environment and exposure to global payment operations

   

Klik Solutions, a rapidly growing Managed Services Provider (MSP), is able to integrate as our clients’ internal IT Support department, delivering an exceptional IT experience so that our clients can focus on new ways to advance business. Our IT services are about establishing, planning, managing, and supporting IT structure for large- and medium-sized enterprises, start-ups and non-profit organizations. Our projects are varying from the small office IT solutions to the big company outsourcing the IT infrastructures setup from scratch with further support. It is always about delivering complex hardware and software.

The Tier I Support Center team serves as the initial contact point to receive inbound volume from both phone calls and emails. The Support Center team is expected to respond to incidents or service requests using the Autotask ticketing system and the Vonage phone system for all calls, emails, and voicemails.

Role and Responsibilities:

Provide Tier I technical support to customers

Monitor and provide initial triage of all incidents and request tickets to determine the support required

Work with third-party vendors for application/hardware support

Apply best practice troubleshooting techniques to identify problems, investigate causes, and recommend a solution

Document incidents and requests in ConnectWise managed ticket system, record actions, and follow up on deferred actions

Keep customers informed of the progress and status of calls/tickets throughout the resolution

Collaborate with customers and co-workers to diagnose and resolve problems

Ensure the ticket queue has accurate statuses on tickets

Troubleshoot, analyze, resolve, track, escalate, and document all incidents and request

Resolve incidents on first contact when possible, leveraging the supported remote desktop control application and other systems as appropriate.

Resolve customer issues within the SLA MTTR timeframe or escalate for resolution following documented escalation procedures and processes.

Respond to and diagnose problems through discussions with users using problem recognition, research, isolation, and resolution steps.

Assist and participate in new projects from the Support Center Manager when assigned.

Respond to users in a friendly and professional manner, ensuring all responses given are technically accurate, documented, updated, and closed per SLAs.

Maintain all Support Center metrics and KPIs

Create/Update Internal Documentation System

Required to have excellent interpersonal skills and communication skills

Occasional On-Site work for Service Tickets and/or Project-Related Tasks

Provide On-Call Support as part of the rotation

Requirements

A minimum of 2 years of experience in a Helpdesk / IT Support Center role

Must have an in-depth understanding of Windows Desktop Operating Systems & basic MacOS experience

Basic knowledge of Windows Server Operating Systems and Roles, including but not limited to Active Directory, DNS & DHCP, File Shares, RDP/RDS Environments

Experience with Microsoft Office 365: adding/removing users, assigning licenses, managing groups and shared mailboxes, etc.

Basic knowledge of network troubleshooting & investigation, including but not limited to Switches, Firewalls, and Access Points. Utilizing Network Monitoring Solution or individual device’s GUI & CLI.

Sound knowledge of computer hardware/software, mobile devices, operating systems, and network-related technologies

Excellent verbal and written communication skills, phone etiquette, data entry, and soft skills

Must be customer-focused and service-oriented, attentive to details, with the ability to multitask and act with professionalism always.

A flexible schedule is required Monday through Sunday.

Microsoft Certified Professional, CompTIA A+ and/or HDI certifications are a plus.

Familiar with the Kaseya Suite (Autotask, VSA, etc.), Sophos Firewalls & Endpoint Protection, Auvik, and ITGlue is a plus.

We are looking for a technical support engineer in Bratislava.

This position is also suitable for Junior-level professionals.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
– you know what components a modern computer consists of;
– you understand the basic principles of the Internet and computer networks.

Will be an advantage:
– experience with Linux operating systems (Ubuntu, CentOS, Debian);
– basic knowledge of working in the Linux terminal;
– experience in installing Windows/Linux OS from the ground up.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;
– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

We are looking for a technical support engineer in Bratislava.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
​– you have a deep understanding of how the Internet and networks work;
​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
​– knowledge of working in the Linux terminal.​

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

Dataweb Global Group is looking for a Client Service Manager.

Dataweb Global Group is an international hosting and IaaS provider. Our solution scope includes full-stack IT infrastructure solutions based on enterprise-level Bare Metal, both Public and Private cloud offerings, and content delivery services (CDN).

We work with clients across various industries who require custom-built solutions to manage significant computing power, such as VoD platforms, Martech/Adtech platforms, Fintech, AI/ML computing, gaming, funtech and more.

Our mission is to provide personalized solutions for businesses and the people behind them.

Responsibilities:

• Act as a liaison between technical specialists and clients, ensuring smooth and mutually beneficial cooperation;
• Process all incoming customer requests related to new or upgraded server hardware (dedicated or cloud servers, etc.) and services (CDN, etc.);
• Coordinate and oversee all internal work related to customer orders, maintaining communication with both clients and technical teams throughout all stages of delivery;
• Provide full documentary support for each order (contracts, invoices, etc.), and maintain accurate order data in internal company systems;
• Collect and analyse statistics upon request, preparing insights and proposals based on the data;
• Take an active role in improving the service and developing company products.
   

Requirements:

• Knowledge of the hosting market (dedicated servers, CDN, VPS, domains, etc.);
• Strong understanding of server hardware configurations and technical characteristics;
• Basic knowledge of networking technologies and internet services;
• Experience working with B2B clients, with a strong focus on service quality and its development;
• Excellent communication skills and experience in handling proposals and objections effectively;
• Strong verbal and written communication skills;
• Upper-Intermediate level of English;
• Ability to plan and organise work, prioritise tasks, and provide constructive feedback;
• Proactive attitude and willingness to search for opportunities and solutions.

We offer:

• Competitive payment;
• Opportunity to work from any place in Europe (we provide technical support);
• 25 working days for rest annually, and also paid sick leaves;
• Different benefits: lunches, insurance, English courses, corporate activities and gifts. Also, we actively support brave Armed Forces of Ukraine soldiers and donate to their needs together.

   See you at the interview:)

 We're Hiring: Web Scraping Support Engineer (Remote)

Hello everyone! Massive is looking for a Web Scraping Support Engineer to join our fully remote team. If you dream in selectors, wake up parsing HTML, and genuinely enjoy helping people solve gnarly data extraction problems — this one's for you.

 What is Massive?
Massive is an infrastructure company powering data-driven innovation at scale. We operate a global proxy network, build managed APIs for search engines (SERP), and Web Unblocking API to bypass anti-bot measures for large-scale data collection and processing.

 Why This Role Is Different
Most support roles are reactive. This one isn't. You're the person customers trust when their scraping pipeline breaks at 2 AM, when a target site changes its structure overnight, when nothing works and nobody knows why. You don't just answer tickets — you solve problems that other engineers can't.

 Who We're Looking For
 

• Troubleshoots in Their Sleep: Broken selectors, anti-bot walls, rotating proxies, CAPTCHAs, headless browser quirks — you've seen it all and you fix it before your coffee gets cold
• AI is your best friend - you know how to leverage AI to be 10X faster and more productive
• Customer-Obsessed & Likable: You're the person customers ask for by name. You explain complex concepts in plain language and people genuinely enjoy working with you
• Can Scrape Anything, Anywhere: SPAs, paginated APIs, rate-limited endpoints, geo-restricted content — if it's on the web, you know how to extract it
• Consumes Data for Breakfast: You think in JSON, dream in XPath, and get excited about a well-structured dataset
• Relentlessly Organized: Your support board is pristine. Every ticket triaged, every follow-up tracked, every edge case documented. Nothing slips through — ever
• Curious Builder: When you notice the same issue three times, you don't just fix it — you automate the solution so it never comes back

 What You'll Be Doing
 

• Own the support board end-to-end with the support team — triage, prioritize, resolve, and follow up on every ticket
• Debug complex web scraping issues across proxy configurations, browser automation, and API integrations
• Help customers build, optimize, and fix their scraping pipelines
• Reproduce issues, identify root causes, and escalate bugs with full context to engineering
• Write documentation and guides that reduce repeat tickets

 Bonus Points
 

• Experience with Puppeteer, Playwright, Selenium or similar browser automation
• Hands-on with proxy networks and IP rotation strategies
• Familiarity with anti-bot systems (Cloudflare, Akamai, PerimeterX, DataDome)
• Working knowledge of Python, Node.js, or scripting languages for data extraction
• no satisfaction until all the work is done and then some

 Ready to Scrape the Future With Us?
Skip the generic resume. Show us something real — a scraper you built, a gnarly problem you debugged, a support process you transformed. We care about what you can do, not where you went to school.
If you read this and thought "finally, someone gets it" — trust that feeling. Apply now.

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

HOW WE WILL KEEP YOU SMILING

• We provide paid vacation days and paid sick leave benefits.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.