We are looking for an experienced IT Support / NOC Engineer with strong MSP or outsourced IT support experience. The person should be comfortable working with multiple client environments, handling tickets, troubleshooting Microsoft 365, Windows Server, endpoint devices, networking issues, security tools, backups, and cloud infrastructure.
 

The ideal candidate should not only react to support requests but also understand how to monitor systems, document recurring issues, communicate clearly with customers, and escalate problems when needed. This role requires someone reliable, structured, and able to work independently in a fast-moving support environment.

Responsibilities:

• Handle L1/L2 technical support requests for business users and client environments.Monitor customer infrastructure, cloud systems, servers, endpoints.
• Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
• Support Windows desktop, Windows Server, basic Mac OS.
• Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.
• Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
• Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
• Communicate with third-party vendors and software support teams when deeper troubleshooting is required.
• Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.
   

Required Skills:

• Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support.
• Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD.
• Experience with Windows Server and Windows desktop support.
• Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches.
• Experience with remote support tools such as TeamViewer, ScreenConnect or similar.
• Experience with ticketing and documentation discipline.Good written and spoken English for customer communication.
• Ability to support several clients or environments at the same time without losing structure.
• Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly.
   

Nice-to-Have Skills:

• Experience with MSP tools such as ConnectWise, Kaseya, or similar.
• Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar.
• Basic PowerShell scripting for automation and troubleshooting.Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications.
• Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar.
• Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure.
   

Personal Qualities:

• Reliable and disciplined in daily support work.
• Calm under pressure, especially during incidents or urgent client requests.
• Strong customer-service mindset.
• Able to document work clearly and consistently.
• Flexible with different client environments, tools, and processes.
• Able to learn new systems quickly and ask the right questions when documentation is missing.
   

Hiring process: HR Interview; Technical Interview; Client Interview.
 

We offer:

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons  
• Flexible work schedule  
• Official holidays are non-working days  
• Paid courses and certifications  
• Сoach / psychologist consultation  
• Workshops  
• Career development plan
• Mentoring Education  
• Medical Health Insurance

Why Choose Us? What Do We Offer that’s Exceptional?

1. Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
3. Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
4. Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging.
    

When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!
 

Need more information? Welcome!

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

• Experience with Linux
• Intermediate English level (writing and speaking)
• Basic network protocol knowledge
• Understanding how the Internet works
• Ability to accumulate information and create conclusions

Bonus points for:

• Git experience
• Grafana and Prometheus experience
• Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)
• Understanding of containers
• Understanding of CI/CD and
• Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuck available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget

We are looking for a Partner Support Specialist to join an international team operating within the OnlyFans / affiliate ecosystem.

This role combines support, operations, partner communication, and affiliate-related processes. The main focus is supporting account management workflows, onboarding partners, coordinating operational tasks, and building long-term relationships with creators, models, and partners.
 

Responsibilities

— Support account managers and help optimize daily operations
— Communicate with creators, models, and partners
— Onboard new partners and provide ongoing support
— Work with affiliate / traffic-related processes
— Coordinate operational and support tasks
— Assist with retention and long-term partner development
— Help improve internal workflows and processes
— Collaborate closely with traffic and affiliate teams
— Monitor communication quality and support processes
— Work in a fast-paced, high-volume environment.

Requirements

— Experience in support / customer success / operations
— Experience in OnlyFans / affiliate / creator economy is a strong plus
— Understanding of affiliate ecosystem and traffic workflows
— Experience working with creators/models/partners is preferred
— Basic understanding of online marketing and monetization processes
— Experience with American clients or international teams is a plus
— Ability to multitask and work in a dynamic environment
— Strong communication skills
— Proactive and self-driven personality
— Team Lead / mentoring experience is a plus

-Russian and English languages

Ideal Candidate

— Strong hands-on specialist
— Understands the specifics of the OnlyFans / affiliate industry
— Comfortable working in a high-volume operational environment
— Able to maintain long-term partner relationships
— Interested in growing toward account / partnership management

What We Offer

— Fully remote work
— International team and fast-growing environment
— Training and full onboarding process
— Career growth opportunities
— Competitive compensation structure (fix + bonuses)
— Opportunity to work with international creators and partners

PayAdmit is looking for a Fintech Support Manager to join our team!

Essential professional and personal skills:

- Working experience at the same position in Fintech 1+ years;

- Processing of incoming requests in the mode of chats and mail (b2c/b2b);

- Monitoring the work of key clients and internal services;

- Strong knowledge of fiat/crypto transaction flow

- Experience in JIRA and Confluence service would be a plus;

- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;

- English at least Intermediate.

Responsibilities:

- Handling B2C/B2B requests from partners/clients.

- Solving issues with customers’ exchanges.

- Reserve rebalancing.

- Transactional monitoring in the back office.

- Rate adjustment under the control of financial manager/team lead.

- Working with negative reviews on exchange monitoring websites.

Working conditions:

- Work schedule 10:00 - 19:00 

- Remote work;

- We provide all the necessary tools for your successful and comfortable work;

- Learning English at the expense of the company;

- Regular team building at the expense of the company;

- Ability to switch between projects and try yourself in different roles.

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. We are currently expanding our team in South Africa, aligning with our primary markets in North America and the UK.
 

Position Overview:
We are seeking a dedicated Student Care Representative to join our team. This role is pivotal in ensuring that our students receive an exceptional educational experience and are fully satisfied with the courses they enroll in. As the frontline of student interaction, you will be instrumental in fostering a supportive and engaging learning environment.

This is a full-time remote position, open to candidates located anywhere in Ukraine.
 

This job is for you if you are:
A People Pleaser: You find joy in serving others and are dedicated to ensuring student satisfaction and happiness.
A Communicator: You have excellent English communication skills and can easily establish rapport with students.
Tech-Savvy Troubleshooter: Not only are you comfortable with technology, but you can also perform minor tech troubleshooting, such as assisting someone with difficulties joining a Zoom session.
Support Champion: You thrive on providing exceptional support and resolving issues to guarantee a seamless educational experience.
A Community Builder: You excel at fostering a supportive and engaging online environment for student interaction.
A Facilitator: You are comfortable in mediating the communication between students and instructors.

Responsibilities:
Direct Support: Engage directly with students to support their needs through phone, email, and online chats.
Community Engagement: Encourage and maintain student-to-student communication, fostering a supportive learning community.
Instructor Liaison: Ensure clear and effective communication between students and instructors.
Live Class Assistance: Offer real-time support to instructors and students during live classes for a seamless educational experience.
Issue Resolution: Proactively address and resolve student concerns, including technical issues, to ensure uninterrupted learning.

Qualifications:

Educational Background: A Bachelor’s degree in Business, Communication, or a related field is preferred.
High Cognitive Skills: Ability to engage intellectually with our students, demonstrating a deep understanding of our sophisticated educational products.
Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.
Technical Skills: Must possess a broad understanding of modern online business technologies to efficiently navigate various platforms and tools integral to the role. Proficiency with Asana, CRM tools like HubSpot, Google Sheets, Zoom, and the ability to conduct minor technical troubleshooting is required.
Presentation Skills: You should be presentable and confident on Zoom, ready to host student meetings.
Time Management: Ability to manage time and resources effectively, especially in a fast-paced, high-stakes environment.

What We Offer:
Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence.
Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.
Remote Work with a Flexible Schedule: The freedom to work remotely, crafting a work-life balance that fits your personal needs.
Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together.

Why You Should Join ELVTR:
Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision.
Growth Opportunities: At ELVTR, we not only believe in nurturing talent but also in providing abundant opportunities for professional development. 
A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

Join Us:
If you take pleasure in going the extra mile to serve and delight others, and are passionate about providing a top-tier educational experience, we invite you to apply. Your enthusiasm for customer satisfaction and your knack for resolving issues will make you an invaluable asset to our team.

Due to the high volume of applications, we will only be able to respond to candidates whom we are interested in moving forward with. We appreciate your understanding and look forward to reviewing your application.

ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
 

Promin Apps is a product-first company on a mission to help people feel better, move more, and live healthier lives — physically and emotionally.
At the intersection of AI, data, behavioral science, and personalization, we build thoughtful digital products that support fundamental lifestyle changes.

Now, together with our CS Lead Dmytro Naumov we’re looking for a Support Automation Specialist to join our remote team behind our Yogio app (B2C).

It’s a role for a person who will take on the responsibility of automating the processes and communicating with users to ensure top-tier client support, with no night shifts and AI-support 24/7.

Why us:

— Mission that matters: we help people feel better and get healthier through motivation mechanics and a deeply personalized experience;

— Our programs are built by certified experts, and got strong love from users: 4.7/5 on Trustpilot;

— An AI Coach companion for users — modern product, and typically more meaningful conversations;

— We use AI to automate repetitive work so the team can focus on interesting, high-impact problems;

— Flat hierarchy and a data-first culture — decisions are made based on what users do, not opinions;

— No bureaucracy culture and high trust;

— A chance to fast-track your career with the potential to grow into a Manager role as the team scales.

What you will do:
— Create and optimize automations, templates, macros, and support workflows to reduce manual work;

— Identify repetitive issues and support bottlenecks, turning them into scalable process improvements;

— Use AI-powered support tools to improve response speed while applying human judgment where needed;

— Be on the frontline with users across email, chat, and social channels, providing thoughtful and human support aligned with our tone of voice;

— Handle billing, subscription, and account-related requests with empathy, clarity, and policy awareness;

— Escalate bugs and technical issues clearly and structurally for fast resolution by product and tech teams;

— Maintain accurate ticket tagging and documentation to surface trends and support data-driven decisions;

— Collaborate with cross-functional teams to improve support operations, tooling, and user experience.

What we’re looking for:

— 2+ years of experience in Customer Support, CX, or Support Operations within B2C subscription-based products;

— Experience handling billing and technical requests;

— Strong Zendesk expertise, including workflows, automations, triggers, and macros;

— Experience building support automations (chatbots, self-service flows, AI-powered workflows);

— Experience testing and optimizing support workflows and automation logic;

— Solid understanding of APIs, integrations, and JSON;

— Confidence working across web and mobile environments (iOS / Android / desktop);

— Strong written English (B2+) with clear, user-friendly communication;

— A proactive, detail-oriented mindset with a focus on process improvement;

— Basic Python, JavaScript, or SQL will be a strong plus.

What’s the schedule & setup:

— Mainly email-based support (no night shifts);

— UA time zone compatibility is preferred;

— Remote-first team, async-friendly setup 40–45 hours/week.

What we offer:

— Basic benefits package, including paid vacation, sick leave, and more;

— Personal and professional support, with advocacy available when you need a hand;

— Access to a curated corporate library filled with resources to fuel your continuous learning and development.

We believe work should have meaning. At Promin, you won’t be building “just another app.” You’ll make something that matters — with people who genuinely care.

Sounds like you? Let’s talk. Send over your CV and let’s explore what we can build together.

About the role

About YouScan

Key Responsibilities

• Build and maintain long-term partnerships with clients in the USA market.
• Ensure high customer retention and customer satisfaction levels.
• Conduct onboarding sessions, trainings, strategic consultations, and Business Reviews.
• Help clients achieve measurable business outcomes using YouScan.
• Identify upsell, cross-sell, and expansion opportunities.
• Manage renewals and proactively minimize churn risks.
• Analyze usage metrics, customer health, and engagement.
• Act as the voice of the customer internally.
• Collaborate closely with Product, Sales, Marketing, and Support teams.
• Handle complex negotiations and customer escalations.
• Help clients integrate social listening insights into their marketing and business processes.
• Participate in creating customer education content: webinars, FAQs, case studies, knowledge base materials, and trainings.
• Working hours: 3 PM – 12 AM Kyiv time.

Functional Responsibilities

• Consult and train English-speaking YouScan users.
• Deeply understand clients’ business goals and use cases.
• Build success plans and adoption strategies.
• Manage contracts, renewals, payments, and tenders.
• Analyze user behavior and customer feedback.
• Prepare business reviews, presentations, and performance reports.
• Contribute to product improvement prioritization based on customer feedback.
• Coordinate internal teams to achieve customer outcomes.

Required Skills & Experience

Must-have:

• 3+ years of customer-facing experience.
• Experience working in SaaS B2B companies.
• Experience working with the USA clients.
• Experience managing enterprise clients.
• Experience driving retention, renewals, and expansion revenue.
• Proven measurable retention and growth results.
• Fluent English (C1–C2).
• Strong presentation and communication skills.
• Experience handling complex negotiations and escalations.
• High level of self-organization and ownership mindset.
• Proactive, problem-solving approach to work.
• Experience conducting onboarding sessions, trainings, and workshops.
• Understanding of marketing, social media, online reputation management, and consumer insights.
• Knowledge of AI / MarTech / Social Listening is a strong advantage.

What is specially important for this role

Business-oriented mindset

• understands SaaS metrics such as ARR, MRR, NRR, and GRR;
• can influence revenue growth;
• speaks the language of business outcomes;
• builds strategic customer relationships.

Proactive communication

• initiate communication proactively;
• identify and prevent risks early;
• proactively drive product adoption;
• manage accounts strategically.

Executive presence

• confidence in leading calls with senior stakeholders;
• the ability to communicate clearly and concisely;
• the ability to act as a trusted advisor to clients.

KPI & Expected Results

Core KPIs:

• Net Revenue Retention (NRR)
• Gross Revenue Retention (GRR)
• Expansion revenue
• Product adoption
• Customer Satisfaction (CSAT)

Target Metrics:

• Customer Retention Rate >100%
• Net Revenue Retention ≥100%
• Customer Satisfaction Rate >98%

What we offer

• Competitive salary + bonuses for expansion and upsells.
• Opportunity to work with global brands and enterprise clients.
• Access to modern AI and MarTech solutions.
• Strong customer-centric culture and team.
• Learning, knowledge sharing, and professional development opportunities.
• Structured onboarding and internal knowledge base.
• Automation of routine processes and a modern tech stack.
• Hybrid work format (Kyiv) or fully remote.
• Unlimited Leave Policy (yeah, really).
• 4-day work week during summer.
• Work in an ethical product company with a strong culture and growth mindset.
• Company and team support during wartime conditions.

Turbo Stars is a multi-product IT company delivering fast, high-quality, and cutting-edge B2B solutions for the iGaming industry.
We’re always on the lookout for people who share our mindset — and right now, we’re looking for a Team Lead Technical Support/L2 to join our team 🚀

 Responsibilities:
- Leadership and development of the L2 / Technical Support team
- Full ownership of Incident / Request / Problem flow
- Team performance, request, and case reporting
- Escalation and hands-on handling of complex cases
- SLA / OLA / KPI control and escalation quality
- Technical analysis of integration cases. (API, wallets, sessions, currencies, callbacks)
- Building processes between Support ↔ AM ↔ Tech ↔ QA ↔  AntiFraud/Risk 
- Reducing recurring incidents through problem management 
- Development of documentation and team knowledge base
- Production monitoring, log analysis, and anomaly detection

Hard skills requirements:
- Understanding of REST API integrations, callbacks, request / response logic
- Understanding of game session lifecycle (bet → result → win/lose → rollback)
- Understanding of GGR, turnover, and bonus deduction logic
- Log analysis (ELK / Grafana / Kibana / Graylog or similar)
- Understanding of web architecture and network protocols
- Experience with Jira / ServiceDesk
- Understanding of SLA / OLA / escalation matrix
- Experience handling production incidents

Soft skills requirements:
- Systemic and analytical thinking
- Ability to discern symptoms from root causes
- Clear technical communication
- High level of ownership
- Leadership and mentoring
- Stress resilience during production incidents
- Proactive process improvement mindset

We are looking for an IT Support Engineer to join our Warsaw office and support daily office operations, end-user devices, internal IT systems and laboratory infrastructure.

Please note that this is an office-based position in Warsaw focused on hands-on technical support, troubleshooting and operational IT tasks, so regular office presence is required.

You will work closely with employees, technical teams and laboratory staff to ensure stable and secure operation of office and IoT lab environments.

Responsibilities:

• Provide day-to-day IT support for office employees and internal teams.
• Configure, maintain and troubleshoot workstations and laptops running Windows, macOS and Linux.
• Support office network infrastructure and network devices, including MikroTik and Ubiquiti equipment.
• Assist with onboarding and offboarding processes, including account provisioning and access management.
• Administer and maintain access to corporate systems, collaboration platforms and internal services.
• Support IoT laboratory infrastructure, connected devices and technical equipment.
• Diagnose and resolve hardware, software and connectivity issues.
• Maintain inventory of IT equipment and ensure proper device lifecycle management.
• Assist with basic security and operational IT procedures.

Requirements:

• Basic hands-on experience in IT support, system administration or technical support roles.
• Understanding of operating systems, including Windows, macOS and Linux.
• Basic understanding of networking concepts and experience with network equipment such as MikroTik and Ubiquiti is a plus.
• Ability to troubleshoot hardware and software issues independently.
• Good communication skills and willingness to help users with technical issues.
• Technical education or understanding of electronics and hardware is a strong plus, as the role includes supporting IoT laboratory equipment and devices.
• Willingness to learn and grow in infrastructure, networking and IT operations areas.
• English: Intermediate or higher.

Our Benefits:

• Professional growth: Individual development plan, mentorship, reimbursement for professional certifications and English lessons, access to professional courses in Corporate Learning Management System.
• Community: Tech community and knowledge-sharing events, English speaking club, corporate library and book club, volunteering and charity initiatives.
• Wellbeing: Medical insurance, regular medical check-ups, sport reimbursement, paid vacation and sick leave, mental health support and events.
• Work environment: Fully-equipped offices, top-notch equipment, flexible work format, activities both in-office and online, Y-bucks and access to the Yalantis store.

General skills:

• Intermediate English or above level of English, Ukrainian (reading/writing), Russian (reading/writing)
• Experience in Hosting customer support position from 2 years (HOSTING EXPERIENCE MANDATORY)
• Ability to work on several tasks in parallel (chats, tickets)
• Ability to listen, understand, and identify client needs

We offer:

• Work in a friendly team;
• Free English language training;
• Competitive salary level

About project:

BlueVPS is a young Team of enthusiasts (8 years on the market) looking for purposeful employees in different areas.

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

Why You’ll Like Working With Us

• A small but strong team of 25+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written) and fluent Ukrainian.
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Proven experience working with VIP / premium users (high-value customers).
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00 - 15:00, Afternoon 15:00 - 23:00, Night 23:00 - 07:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.

• Recognition and rewards for great results.

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support 

We’re looking for a Billing Support Specialist to ensure smooth payment operations, accurate refund processing, and proactive risk monitoring. In this role, you’ll be responsible for handling billing-related issues, investigating fraud signals, managing chargebacks, and monitoring transactions in real time. Your attention to detail and ability to make data-driven decisions will help minimize financial risks and maintain operational stability.
 

We are a well-coordinated team of 25+ professionals with extensive experience in delivering support, moderation, and payment operations services within the adult social discovery space.
 

What You’ll Do

• Review automated and manual refunds
• Analyze fraud alerts and ChargebackHelp signals, initiate additional refunds when needed
• Handle and analyze chargebacks (metrics, success rate)
• Monitor transactions in real time (Superset, Corefy) and work with payment providers on incident resolution
• Manage refund cases and support user retention in dispute scenarios
• Communicate with banks and payment providers regarding high-risk cases
• Perform chargeback reconciliation and investigate financial discrepancies
• Analyze high-value fraud cases
   

It’s all about you

• 1+ year of experience in Billing Support or Payments.
• Hands-on experience with refunds, payment systems, and chargebacks.
• Strong analytical skills and attention to detail.
• Experience with fraud detection and risk assessment tools is a plus.
• Ability to multitask and work with real-time data.
• Proficiency in written English (Upper Intermediate or higher) and fluent Ukrainian.
• Experience with Freshdesk or similar tools.
• Strong ownership mindset and decision-making skills.

What You Get

• Fully remote work from anywhere in the world (using your own equipment).
• Competitive salary with growth potential.
• Work schedule: 2/2 or 3/3 rotation. Evening shifts only: 15:00 - 23:00 or 18:00 - 02:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.
• Recognition and rewards for great results.

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Operations and Payment Operations Manager

Who we are 

Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered teams, innovative solutions, and technologies. 

What the role is about  

Helpware is looking for a German Customer Support Representative for our US-based client to join our team in Kyiv. As a CSR, you will be responsible for managing inquiries, reviewing and approving all the requests for labeling and trademark use, and advising companies on compliance with standards, policies, and requirements of our client’s programs, including traceability, trademarks/labeling, and chain of custody. 

Our client’s background 

Our client is an international non-for-profit organization bringing together the interests of diverse allies to produce sustainable and harmonious goods and services. Operating in over 60 countries, the company helps businesses to deliver a significant impact by responsibly sourcing commodities and adapting their business model to sustainability. By joining our client you are helping to create a better future for people and nature. 

The main responsibilities that await you 

• You will be responding to any queries and providing detailed information in German and English languages on the fulfillment of certification, traceability, and labeling requirements to our client’s customers via emails 
• You will be managing requests for the use of labeling and trademark for certified products and promotional materials 
• You will be actively working with different departments of our client, including Technology, Standards & Assurance, Markets, and Marketing, to deliver the best possible experience to companies 
• You will be providing all the required inputs and feedback to our client on companies’ success processes  in order to ensure continuous improvement for long-term growth 
• You will be managing the escalation process (an integral part of the trademark approval process where policy exceptions need to be flagged and handled using an escalation route). 
• You will be dealing with other interesting assignments and projects assigned by your manager 

Who we are looking for 

• You are able to quickly adapt and implement the best practices to provide exceptional support 
• You can easily optimize customer experiences through Customer Success Processes 
• You have the passion to convey and grow the meaningful mission of the organization, as well as meet the goals of the team 
• You have B2 knowledge of English and German to effectively support our client’s business partners as well as the global supply chain 
• You have relationship-building and customer-orientation skills to deliver high customer satisfaction 

We Offer:

• Competitive compensation linked to USD rate;
• Medical insurance after the trial period
   
• English classes;
• Schedule: Monday - Friday - 9:30 AM - 6:30 PM Kyiv time;
• Corporate training and parties

Main Responsibilities

– Understand and analyse issues, be able to find appropriate solutions

– Integration protocol testing

– Second-level customer support

– Delivering excellent customer service with 5 shifts a week

Mandatory Requirements

- Leadership experience

– Familiarity with software development experience with Java, C#, Node.js, or TypeScript

– Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)

– A proactive, client-focused attitude and strong work ethic

– Strong problem-solving and troubleshooting skills

– Effective communication skills, both written and verbal

– At least Upper-Intermediate English (written and spoken)

– Eagerness to learn quickly and grow technically

-Working knowledge of XML and JSON

– Basic experience with Git and version control workflows

– Understanding of API protocols (e.g., REST)

– Awareness of the software development lifecycle (SDLC)

Would be beneficial to know:

– Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes

– Experience using Jira and the Atlassian stack

– Basic understanding of QA processes and test environments

– Previous experience in a technical support, DevOps, or site reliability role

– Practical experience with monitoring systems

– Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

We offer

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
• Flexible Schedule: We offer a flexible work schedule to accommodate your needs
• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
• Financial Support for Life Events: We provide financial support during special life events
• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
• Professional Development: Get reimbursement for professional courses for your development

GR8 Tech builds B2B iGaming platforms for operators who play to lead.
 

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
 

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:
 

This role exists to provide first-line technical support for clients, ensuring issues are identified, documented, and resolved efficiently while escalating complex problems to the appropriate teams.
 

What you’ll drive:
 

Incident handling and troubleshooting

• Reproducing, analyzing, and resolving technical issues or escalating when necessary.
• Creating and managing incident tickets, ensuring SLA compliance.

Collaboration and communication

• Working with internal teams (DevOps, QA, Product) to resolve problems.
• Acting as the first line of technical defense for clients with clear, professional communication.

Monitoring and escalation

• Monitoring product stability and notifying relevant teams during urgent incidents.

• Escalating unresolved or blocked issues according to internal procedures.

  
  What makes you a GR8 fit:

•  1+ years of experience in technical support, preferably within a B2B product company or the iGaming industry.
• English B2+ and fluency in Russian or Ukrainian.
• Hands-on experience with browser DevTools (inspecting elements, checking network tabs, and reproducing bugs).
• Practical skills in analyzing logs via Kibana (ELK stack) and monitoring dashboards in Grafana.
• Proficiency with Jira and Confluence for ticket tracking and documentation, alongside familiarity with ITIL processes.
• Full readiness to work in a shift-based schedule, including regular night shifts.
• Multitasking skills with the ability to handle a high volume of diverse incoming tickets and switch contexts fast.
   

Why you’ll love working here: 
 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.