Jobs Customer/Technical Support

Our Mission and Vision
 

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.
 

About the Role
 

Our Customer Support team is the first point of contact for merchants and partners across the globe, delivering fast, thoughtful support when it matters most. They are the voice of our customers, working hand-in-hand with product and engineering teams to enhance experiences and keep exceptional service at the core of everything we do.
 

We’re looking for a Customer Support Agent who takes ownership of customer issues, goes the extra mile to find solutions, and helps shape the way we support our customers every day.
 

Working with us, you’ll have:

• no repetitive or routine tasks;
• the opportunity to dive into the details of the payment world;
• experience with a complex B2B fintech product;
• the chance to become a strong professional in a challenging industry.

What you’ll be doing

• handling incoming L1 support requests;
• ensuring SLA compliance and timely communication;
• providing quick, clear, and professional feedback to clients;
• monitoring recurring questions and suggesting improvements for the knowledge base.
   

What you’ll need

• Bachelor’s or Master’s degree, either completed or underway;
• strong analytical skills;
• ability to prioritize tasks and manage multiple requests simultaneously;
• English proficiency at Upper-Intermediate level or higher.
   

Nice to have

• Basic knowledge of SQL.
• Previous experience in customer support.
   

Work schedule

• 3 evening shifts (15:30–00:00) — 2 days off;
• 3 morning shifts (07:30–16:00) — 2 days off;
• 3 night shifts (23:30–08:00) — 2 days off.
   

Why Solidgate?

No internships here — we build careers. Get hands-on from day one and make a real impact.
Your work = real outcomes. Shape how global companies move money.
Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
Flex your schedule. Balance studies and work with flexible hours that fit your life.
Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.

Hiring process: Intro call with a recruiter, Interview with the team, Test task, Final interview with the CEO
 

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.
 

Tomorrow’s fintech needs your mindset. Come build it with us.
 

🫂 Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.

As a Support Specialist, you'll be the go-to person when things go wrong - and the driving force behind making sure they go right in the first place. You'll be first point of contact for technical issues, resolving incidents in line with SLA standards through Jira Service Desk, Slack, and email.
 

Beyond day-to-day support, you'll take an active role in shaping how the team works: participating in IT projects, rolling out new tools and automations, and improving internal processes. You'll manage onboarding and offboarding workflows end-to-end, and work hands-on with MDM and EDR platforms - configuring devices, enforcing security policies, and keeping the endpoint environment healthy and compliant.
 

If you enjoy both solving problems and building better systems, this role gives you room to do both.

Responsibilities

• Handle incoming tickets via the Jira Service Desk in a timely and efficient manner
• Communicate with users (reporters) in a polite, clear, and friendly manner via Jira, Slack, and email
• Provide remote technical support and troubleshoot issues for both local and remote employees
• Prepare laptops for new hires, perform device maintenance, and securely wipe laptops when needed
• Coordinate equipment shipments for new employees through courier services
• Maintain up-to-date records in the asset management system and track equipment changes
• Enroll and configure laptops in MDM systems (Intune / Kandji)
• Manage AntiVirus solution. Policy creation / troubleshooting. (ESET)
• Manage user accounts and access rights within Google Workspace
• Create and manage webinars, and provide support for internal events
• Participate in the execution of internal IT projects and process improvements
• Hybrid setup: ~3 days/week in our Warsaw office

Skills Required

Mandatory:

• 3+ years of experience
• Perfect communication skills
• Mac OS (OS installation and configuration)
• Microsoft Windows (OS installation and configuration)
• Experience working with corporate ticketing systems (e.g., Jira Service Desk)
• Experience working with any antivirus solution
• Issues troubleshooting with software/hardware
• Ability to prioritize and manage multiple tickets simultaneously
• Proactive attitude and ownership of tasks
• Experience supporting remote users in distributed teams
• Familiarity with Google Workspace administration (users, groups, policies)
• Familiarity with SSO/SAML authentication
• Language: Poland -A2/B1 / English - B2 (level)
   

Nice to have:

• Hands-on experience with Intune, Kandji, or Jamf (MDM tools)
• Hands-on experience with Google Cloud Platform (GCP) — basic administration, access management, and troubleshooting
• Knowledge of hardware components and troubleshooting (RAM, SSD, battery issues)
• Basic understanding of networking tools (e.g., ping, traceroute, ipconfig/ifconfig)
• Experience with asset tracking systems (e.g., Snipe-IT)
• Experience supporting webinar platforms (Zoom Webinars, Google Meets, etc.)
• Intermediate Excel/Google Sheets (formulas, filters, basic reporting)
• Ability to document procedures and create knowledge base articles
• Accuracy and attention to details
• Language: Ukrainian / Russian

Flexifai is looking for a Financial Operations Manager (Fin/Ops Manager) to join our fast-growing fintech team. This role is ideal for a highly motivated, detail-oriented professional with strong financial and economic knowledge who is eager to work in a dynamic environment focused on automation of financial and operational processes using ERP systems and AI tools.

We are open to students or recent graduates, provided they are available for full-time work and ready to take responsibility.

Main Responsibilities

• Perform daily, weekly, and monthly financial and operational analytics
• Prepare and maintain analytical and management reports for internal use
• Calculate and process payments to merchants and customers
• Submit and track settlement requests with the financial department
• Conduct reconciliation with counterparties, including payment providers and partners
• Monitor operational data accuracy and financial flows
• Participate in and lead automation of financial and operational routines
• Work with ERP systems and AI tools to optimize workflows and reporting
• Collaborate closely with internal teams to improve efficiency and scalability

Requirements

• Excellent knowledge of finance and economics
• Strong analytical skills and high attention to detail
• Ability to multitask, work in a fast-paced environment, and manage priorities
• Very good memory and structured thinking
• Strong motivation to work in a team-oriented, automation-focused environment
• Willingness to learn and adapt to new tools and technologies
• Availability for full-time work (minimum 40 hours per week)

Nice to Have (Strong Plus)

• Experience in fintech, payments, or financial operations
• Hands-on experience with ERP and/or CRM systems
• Knowledge of AI tools for automation or analytics
• Degree (or ongoing studies) in Economics, Finance, or a related field

Work Schedule

• Working hours: Minimum 40 hours per week
• Schedule: Flexible, by mutual agreement with the Manager
• Overtime: Overtime may be required to achieve specific goals and complete tasks

What We Offer

• Opportunity to grow within a fintech and payment services company
• Hands-on experience with ERP systems and AI-driven automation
• Dynamic, ambitious team environment
• Real impact on building and optimizing financial operations
• Competitive compensation based on skills and experience

As a Support Specialist, you'll be the go-to person when things go wrong - and the driving force behind making sure they go right in the first place. You'll be first point of contact for technical issues, resolving incidents in line with SLA standards through Jira Service Desk, Slack, and email.

Beyond day-to-day support, you'll take an active role in shaping how the team works: participating in IT projects, rolling out new tools and automations, and improving internal processes. You'll manage onboarding and offboarding workflows end-to-end, and work hands-on with MDM and EDR platforms - configuring devices, enforcing security policies, and keeping the endpoint environment healthy and compliant.

If you enjoy both solving problems and building better systems, this role gives you room to do both.

Location: Warsaw (hybrid form)

Responsibilities

• Handle incoming tickets via the Jira Service Desk in a timely and efficient manner
• Communicate with users (reporters) in a polite, clear, and friendly manner via Jira, Slack, and email
• Provide remote technical support and troubleshoot issues for both local and remote employees
• Prepare laptops for new hires, perform device maintenance, and securely wipe laptops when needed
• Coordinate equipment shipments for new employees through courier services
• Maintain up-to-date records in the asset management system and track equipment changes
• Enrol and configure laptops in MDM systems (Intune / Kandji)
• Manage AntiVirus solution. Policy creation / troubleshooting. (ESET)
• Manage user accounts and access rights within Google Workspace
• Create and manage webinars, and provide support for internal events
• Participate in the execution of internal IT projects and process improvements
• Hybrid setup: ~3 days/week in our Warsaw office

Skills Required

Mandatory:

• 1.5+ years of experience
• Perfect communication skills
• Mac OS (OS installation and configuration)
• Microsoft Windows (OS installation and configuration)
• Experience working with corporate ticketing systems (e.g., Jira Service Desk)
• Experience working with any antivirus solution
• Issues troubleshooting with software/hardware
• Ability to prioritize and manage multiple tickets simultaneously
• Proactive attitude and ownership of tasks
• Experience supporting remote users in distributed teams
• Familiarity with Google Workspace administration (users, groups, policies)
• Familiarity with SSO/SAML authentication
• Language: Poland -A2/B1 / English - B2 (level)

Nice to have:

• Hands-on experience with Intune, Kandji, or Jamf (MDM tools)
• Hands-on experience with Google Cloud Platform (GCP) — basic administration, access management, and troubleshooting
• Knowledge of hardware components and troubleshooting (RAM, SSD, battery issues)
• Basic understanding of networking tools (e.g., ping, traceroute, ipconfig/ifconfig)
• Experience with asset tracking systems (e.g., Snipe-IT)
• Experience supporting webinar platforms (Zoom Webinars, Google Meets, etc.)
• Intermediate Excel/Google Sheets (formulas, filters, basic reporting)
• Ability to document procedures and create knowledge base articles
• Accuracy and attention to details
• Language: Ukrainian / Russian

PLEASE NOTE that we are searching for candidates who are located in Lviv and are able to visit office in Lviv.

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
 

We are looking for a passionate and dedicated Junior Application Support Engineer to join our team in Lviv!

What You'll get to do:

• Ability to identify and find the root cause of the incident and delegate it to the responsible department
• Collaborate with various departments to resolve client inquiries
• Testing incidents
• Creating documentation

What You need to know:

• Experience in Customer support (preferably)
• Intermediate level of English
• Basic knowledge of testing
• Understanding of search queries (Elasticsearch, SQL)
• Understanding of SDLC model, understanding of a tracking system like JIRA
• Experience with browser dev tools, JSON, Postman, etc.
• Ability to learn quickly and respond promptly
• Good analytical and logical skills
   

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• 3 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
• Benefit from two Free Fridays each year, limited to one per quarter.
• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance.
• Corporate English lessons.
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

One of the largest companies in the world (in its domain) is open to extending the project team with a Technical Support Analyst. He will provide second-level customer support with queries related to web-based client-facing and internal applications. The position also requires system administration and maintenance for the Data Center.

Required skills:

— 4 years of work experience providing 2nd and 3rd level technical and application support on internet-based enterprise software applications, APIs;
— experience in ticketing software;
— experience with database Management System: Microsoft SQL Server 2008+;
— understanding of XML, JSON, CSV, EDI, XLSX;
— experience with SQL queries, MongoDB, CosmosDB;
— scripting /automation using batch scripts, PowerShell; — experience analyzing application and server logs
— at least upper-intermediate English level.
 

Will be a plus:

— experience in application support, working with application performance monitoring tools (i.e. Dynatrace, New Relic, Datadog);
— Kubernetes’ knowledge;
— experience with using ITSM tools such as JIRA, ServiceNow would be an asset;
— professional Certifications such as ITIL, Microsoft Azure Administration, Microsoft Azure DevOps;
— experience with using ITSM tools such as JIRA, ServiceNow.

Responsibilities:

— resolve incidents and service requests following standard operating procedures. If needed, escalate issues to the appropriate specialists (Third or Expert Levels);
— maintenance could include applying OS patches, database patches, and certificates;
— install and configure new applications and deploy releases and enhancements to production systems and pre-production systems after hours;
— monitor, maintain and troubleshoot production computer systems, internet-based applications, and processes;
— perform root cause analysis and define actions to eliminate incident recurrences;
— develop and maintain Standard Operating Procedures (SOPs) and Knowledge Base, script to automate processes and generate reports;
— technical issues investigation, fix, or escalation;
— coordination between the operation and the engineering teams.

What do we offer:

•  Working schedule from 4 pm to 01.00 am (UTC+3);

• Paid vacations and sick leaves;
• Partial compensation for any sports activity;
• Medical insurance;
• Challenging, and fast-growing product;
• Opportunities to speak with clients and the development team only in English and free English classes;
• As a part of the team, you will be responsible for the production environments of the squad products that are used by thousands of customers worldwide.

Klik Solutions has evolved far beyond its origins as a Managed Services Provider (MSP). Today, we stand as a comprehensive technology solutions provider, offering a broad spectrum of services that go beyond traditional IT support. Our portfolio now includes digital marketing, data analytics, compliance, security solutions, and cloud expertise.

As a dynamic technology partner, we seamlessly integrate with our clients as their one-stop solution for diverse needs. Whether it's crafting robust IT structures, implementing strategic digital marketing campaigns, harnessing the power of data analytics, ensuring regulatory compliance, fortifying security measures, or leveraging cloud technologies, we are committed to delivering excellence across the technological landscape.

Our growth signifies a commitment to providing holistic solutions, adapting to the ever-changing technological landscape, and empowering our clients to thrive in the digital era.

The NOC/Support Engineer is responsible for monitoring client IT infrastructure, responding to support requests, and resolving technical issues in a managed services environment. This is a hybrid role combining proactive network operations center (NOC) monitoring with direct client-facing support. The position is open to entry-level candidates with demonstrated virtualization experience.

Note: This role is for working hours 8pm-4am (EST) / 3 am to 11 am Kyiv time (night shift)

Role and Responsibilities:

· Monitor client environments using RMM tools and respond to alerts across endpoints, servers, and network devices 

· Handle escalated support tickets via phone, email, and ticketing system, ensuring SLAs are met 

· Troubleshoot and resolve issues related to Windows Server, Active Directory, Microsoft 365, and networking 

· Manage and support virtualized infrastructure (Hyper-V, VMware, XCP-ng, or similar) 

· Write and maintain basic scripts to automate repetitive tasks and remediation steps 

· Document issues, resolutions, and procedures in the internal knowledge base 

· Collaborate with senior engineers on complex escalations and client projects

Requirements

· Hands-on experience with virtualization platforms (Hyper-V, VMware, XCP-ng, or similar)

· Working knowledge of Windows Server, Active Directory, Microsoft 365, and core networking concepts 

· Strong troubleshooting and documentation skills 

· Clear written and verbal communication skills for client-facing interactions 

· Basic scripting exposure (PowerShell, Bash, or Python) 

Preferred Qualifications 

· Experience with RMM or PSA tools (Datto RMM, Autotask, or similar) 

· Familiarity with firewall administration (OPNsense, Sophos, Fortinet, or similar) 

· CompTIA Network+, Security+, or Microsoft certifications

Awery invites Support Manager to join the team. We are an international company that has been successfully launching IT solutions for the aviation industry around the world for more than 15 years. Join a rapidly growing and developing team!

www.awery.aero 

Knowledge and skills

• Ability to plan and prioritize tasks;
• Ability to multitask and quickly change priorities;
• The ability to understand the specifics of the program without using technical documentation;
• Ability to work with the issue tracking system (Jira);
• Ability to select and describe programming methods for describing tickets for developers;
• Understand the principles and features of communication with developers and customers;
• Understanding the principles of client-server interaction;

• Knowledge of English at an Upper- intermediate level and above.       

  Functional responsibilities

• Providing support to customers of the system on working days, from Monday to Friday.
• Reception and processing of requirements and project requests from the client or CEO in the Awery support system, client chats, individual chats with individual managers representing the interests of the client;
• Response to the client about the timing of the application ;
• Distribution of applications for further processing of PM;
• Writing tickets indicating the method for the developer\tester\designer;
• Keep customers up to date with the request.
• The development of our colleagues is the success of the company, so we have created the most comfortable conditions:

1. Removed.
2. Work schedule Mon-Fri 10:00—18:30 (flexible schedule possible).-Working hours of the support department from 8.00 to 21.00. Shift schedule by agreement.
3. Official employment/FOP.
4. Paid vacation and sick days.
5.  

About AweryAwery is an international company building IT solutions for the aviation industry. We have been servicing clients all over the world for more than 15 years.

We help to manage aviation businesses with our ERP software platform. Our clients are Commercial Airlines, Cargo Airlines, Private Operators, Aviation Service Providers, Air Charter Brokers, Freight Forwarders & Cargo GSA, On Board Couriers, Cargo Handling Companies (https://awery.aero/customers) Awery aims at increasing productivity, reliability, and efficiency, reducing human intervention/errors, saving time and efforts, and boosting profitability.

Company website: https://awery.aero

Paycord is a PayTech company with a high-load platform for payment processing. We combine fintech expertise with merchant insights to create innovative solutions. We’ve successfully developed a strong product that helps businesses succeed in new markets.

Our primary focus is on solution-driven development, and we prioritize the needs of our business clients. We provide access to a wide range of local and international payment methods, supporting businesses in reaching new heights and achieving excellence.

We`re rapidly growing and inviting a Client Operations Manager to our team.

You would be running such tasks as:

• Quickly and efficiently resolve customer queries regarding payment issues via chats;
• Troubleshoot technical issues with payment systems and software to support payment processing; 
• Initiate escalation of issues to the technical team as required;
• Improve existing customer support processes and make suggestions for their optimisation to ensure the efficiency of the department.

Required skills and expertise:

• Strong ownership, attention to detail, and organizational skills;
• Critical thinking and root cause analysis skills;
• Ability to understand customer needs and resolve issues appropriately and professionally;
• Ability to work in high workload conditions;
• Ability to learn quickly and adapt to changing environments.
• English language from Intermediate level.
• Willingness to work night shifts: 4:30 - 15:30; 3/3

Nice to have:

• Experience in resolving issues related to the payments industry;
• Previous experience in customer support/payment specialist or similar position.

We offer:

• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Corporate gifts & events.

Professional growth & development:

• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture:

• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.

Candidate journey:

HR Interview — Interview with Team Lead —  Reference check — Job Offer

Who Are We?

We are Welltech — a global company with Ukrainian roots and a powerful mission: to move everybody to start and stay well for life. Today 25.5 million users have trusted Welltech to help them build healthy habits — a testament to the real value our innovative, engaging wellness solutions deliver every day. 🌍

With five hubs across Cyprus, Ukraine, Poland, Spain and the UK and a diverse, remote-friendly team of 700+ professionals, we continue to scale rapidly. Our innovative apps — Muscle Booster, Yoga-Go and WalkFit — empower millions to transform their lifestyles and unlock their personal wellness journeys.

Welltech is where your impact becomes real. And our values clearly attest to that: we grow together, we drive results, we lead by example and we are well-makers.
 

If this looks like you and you thrive in a fast-paced environment, you’ll fit right in at Welltech. Let’s build wellness for millions together.

What We're Looking For

We are looking for a technically-minded and execution-driven CRM Specialist to help scale and support CRM operations across our apps. Reporting to the CRM Operations & Martech Enablement Lead, you will bridge the gap between strategy and technical execution, acting as an enabler for the wider CRM team.

You won’t just be building campaigns – you’ll help build and improve the infrastructure, processes, and systems that make scalable, high-performing CRM possible.

Success in this role means improving CRM stability and deliverability, reducing technical blockers for the team, and helping the CRM function scale efficiently across multiple apps and markets

✨ Key Responsibilities:

• Drive deliverability and inbox placement best practices to maximise open rates and overall campaign performance.
• Act as the main technical point of contact for the CRM team, resolving integration issues, troubleshooting data discrepancies, and ensuring a high level of SLA for internal stakeholders.
• Own and improve CRM infrastructure, integrations, and data flows to create a more stable, diversified, and scalable ecosystem across apps and channels.
• Manage and prioritise the team’s technical backlog, ensuring requests are delivered efficiently and operational blockers are resolved quickly.
• Support and help drive technical CRM initiatives such as new channel rollouts, vendor evaluations, migrations, and system improvements.
• Ensure high standards of campaign QA, data integrity, and system reliability across all CRM initiatives.
• Create and maintain clear, organised documentation, playbooks, and processes to improve team efficiency, consistency, and onboarding.
• Research, evaluate, and propose new tools and AI-driven solutions that can improve automation, operational efficiency, and team performance.

• Collaborate cross-functionally with Product, Engineering, Analytics, and other stakeholders to align on tracking, CRM capabilities, and business priorities.

   

✨ The ideal profile:

• 3+ years of experience in CRM, marketing automation, CRM operations, or similar roles.
• Hands-on experience with CRM platforms such as Braze, Iterable, Salesforce Marketing Cloud, Reteno, or similar.
• Good understanding of CRM infrastructure, including automations, data flows, integrations, and troubleshooting.
• Experience working with Product, Engineering, or Analytics teams to solve technical issues and launch new CRM initiatives.
• Understanding of email deliverability fundamentals, including inbox placement, sender reputation, and list hygiene.
• Strong organisational and project management skills, with the ability to manage multiple requests and priorities.
• Ability to create clear documentation, processes, and playbooks.

• Proactive, collaborative, and solution-oriented mindset.

   

  ✨ Nice to Have

• Experience with APIs, webhooks, or CRM integrations.
• Experience with A/B testing, QA, and campaign troubleshooting.
• Familiarity with SQL, attribution, deep links, or tracking setup.
• Experience in subscription, app-based, or multi-market businesses.