Jobs Customer/Technical Support

About the role

EducateMe is an LMS built for US-based companies that take employee training seriously. Our customers use EducateMe to onboard new hires, upskill teams, and run compliance programs — but getting them to do all of that well requires more than a good product. It requires someone who can sit alongside them, understand their training goals, and help them build something that actually works.

That's this role. You'll own the post-sale customer relationship end-to-end — from onboarding SQL accounts to running ongoing check-ins, creating enablement content, and keeping customers educated enough to get real value from the platform. 
 

What you'll do:
 

• Own onboarding for new customers — run discovery calls to understand their use case, build tailored onboarding plans, and get them to first value fast
• Manage ongoing customer relationships — run regular check-ins, track adoption and engagement, spot churn risks early, and run upsell/expansion conversations
• Consult on training programs — help customers design effective learning experiences inside EducateMe: course structure, content strategy, learner journeys
• Create customer-facing content — write guides, record Loom walkthroughs, run occasional webinars, and contribute to the EducateMe knowledge base
• Be the voice of the customer internally — surface product gaps, document recurring pain points, and collaborate with the product team on roadmap priorities
• Support sales discovery — join late-stage sales calls to provide L&D credibility and help prospects understand how EducateMe fits their training workflow

What we're looking for:
 

Must-have

• Customer-facing experience — CSM, account management, or customer onboarding, ideally in SaaS. You're comfortable owning a book of business.
• Strong communicator — clear writer, confident on video calls, equally good async and live.
• Self-directed — we're a small team. You have context and goals, but not a playbook for every situation. You figure things out and move.
  
   

Nice to have

• Experience working with or inside an LMS — as an admin, L&D manager, or in a CS role at an LMS company
• Familiarity with tools like Notion, Loom, Intercom, or similar async-first stacks
• L&D background 
   

What we offer

• Fully remote - work from anywhere
• Real ownership and room to grow as the company scales
• Small, async-first team - no bureaucracy
• Direct access to the founder and input on product direction

We provide ad account management services to media buyers and agencies across major advertising platforms. You'll be their main point of contact — the person who knows what's going on, responds quickly, and gets things resolved. Most of your day is chat-based. You need to know the ad ecosystem well enough to give accurate answers quickly.

Responsibilities:

• Provide prompt, effective support aligned with company standards via chat, occasional video calls when needed
• Onboard new clients, walk them through the service, set expectations, build trust from day one
• Deliver and manage ad accounts, handling appeals, monitor status and spend, handle ID reviews
• Resolve account issues, bans, unlocks, proxy errors and keep clients in the loop throughout
• Identify upsell and cross-sell opportunities, support retention of existing clients
• Track patterns in account performance and client behavior; flag insights that can improve the product or process

• Work closely with other departments

   

Requirements:

• Background in affiliate marketing or media buying - a must
• Understanding how Ad Accounts work from the inside
• B2+ English, written and verbal
• Comfortable working independently across shifts
• Proven ability to take initiative and resolve issues

We Offer:

• Remote work from anywhere
• Unlimited paid vacation days
• 5-day week with weekend shifts (Sat or Sun)
• Working hours: 10:00-19:00 or 11:00-20:00 (Kyiv time)
• 10 paid sick days
• English classes
• Take part in conferences worldwide

We are looking for an experienced Quality Control (QC) Manager to drive the quality assurance function within our Support organization. This role is focused on ensuring accuracy, consistency, and fairness across all evaluation processes, while continuously improving quality standards, reporting, and team performance.

The ideal candidate has a strong analytical mindset, hands-on QA experience, and the ability to optimize processes and elevate quality frameworks in a fast-paced environment.

HOW YOU WILL MAKE AN IMPACT

• Ensure high-quality standards across all customer support interactions
• Monitor and achieve QC KPIs (coverage, accuracy, consistency of evaluations)
• Conduct regular calibration sessions to maintain unified evaluation standards
• Review and validate evaluations, identify discrepancies and improvement areas
• Prepare regular reports (weekly/monthly) on quality performance and key metrics
• Analyze recurring issues and provide actionable recommendations
• Participate in the development and update of QC guidelines, scorecards, and internal standards
• Identify inefficiencies and drive continuous improvement of QC processes
• Collaborate with Team Leads, L&D, and cross-functional teams to enhance service quality
• Contribute to training initiatives based on QC insights
• Provide structured feedback to improve agent performance
• Handle and review disputed evaluations, ensuring fairness and transparency
• Monitor dispute trends and recommend process improvements
• Work with QC and analytics tools; support implementation of automation and AI solutions
• Ensure data accuracy and effectiveness of quality control tools

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ years of experience in Quality Control, QA, or Customer Support Quality in Igaming
• Strong understanding of QA processes, scorecards, and calibration
• Experience working with analytics, reporting, and QA tools
• Excellent attention to detail and analytical thinking
• Strong communication and feedback skills
• Ability to manage multiple priorities in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Important: after confirming your application on this platform, you’ll receive an email with the next step: completing your application on our internal site, LaunchPod. So keep an eye on your inbox and don’t miss this step — without it, the process can’t move forward.

Why join us
If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you! :)

About the role
We are looking for a Production Support Engineer to monitor and support production systems across a multi-account AWS environment, serving as the front line of a tiered support model for a fintech platform. You will triage incidents, execute runbooks, manage SLA performance, and coordinate with engineering, help desk, and security partners. The role includes on-call rotation and structured post-incident review with a focus on continuous operational improvement.

What you will do
● Monitor production systems and respond to alerts across infrastructure, application, and data layers;
● Perform first-level triage on incidents and support requests; escalate to developers with thorough context and diagnostics;
● Execute patching, operational tasks, and documented runbooks;
● Participate in on-call rotation and support scheduled deployments as needed;
● Conduct post-incident reviews and feed lessons back into runbooks and playbooks;
● Identify recurring issues and systemic risks before they escalate;
● Improve documentation and monitoring coverage between active support activities;
● Contribute to operational reporting and SLA dashboards;
● Manage and track SLA performance across all supported services; surface risks proactively;
● Coordinate with Help Desk / Deskside Support partner for production tasks affecting employees;
● Escalate security incidents and vulnerabilities to the vCISO partner per documented procedures.

Must haves
● 3+ years in production support, SRE, NOC, or operations engineering;
● Hands-on AWS experience with EC2/ECS, networking (VPC, security groups, ACLs), and IAM;
● Operational proficiency with PostgreSQL and / or Amazon RDS;
● Incident triage across infrastructure and application layers;
● Track record managing SLAs in a ticketed support environment such as Jira;
● Strong written communication for escalation and post-incident reporting;
● Upper-intermediate English level.

Nice to haves
● Experience with structured incident response such as ITIL or NIST;
● Familiarity with Datadog, CloudWatch, or comparable observability platforms;
● Exposure to AWS data services including Glue, S3, Athena, and EventBridge;
● Basic IaC familiarity with CloudFormation, SAM, or Terraform;
● Background in financial services or regulated environments;
● AWS certification such as SysOps Administrator or Solutions Architect;
● Experience with scripting/automation to reduce manual toil.
 

Perks and benefits
● Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
● Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
● A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
● Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office — whatever makes you the happiest and most productive.

Meet Our Recruitment Process
Asynchronous stage — An automated, self-paced track that helps us move faster and give you quicker feedback:
● Short online form to confirm basic requirements
● 30–60 minute skills assessment
● 5-minute introduction video
Synchronous stage — Live interviews
● Technical interview with our engineering team (scheduled at your convenience)
● Final interview with your future teammates
If it’s a match—you’ll get an offer!

This is a position for energetic, well-organized, and positive individuals.
You will be responsible for daily account management, access control systems, audio/video systems, troubleshooting network issues, and providing technical support to users.

Responsibilities

• Handling incidents and requests in JIRA and Slack
• Providing support and consultations to CQ Residents and the CQ Team
• Installing and configuring software
• Performing inventory and keeping asset records up to date
• Maintaining order in the IT warehouse
• Troubleshooting network, software, and hardware issues
• Managing user accounts in internal systems
• Managing access rights in the Access Control System

• Supporting Video and Audio Conference Systems

   

Requirements

• Responsible, proactive, and eager to learn
• English B1 (Intermediate)
• Experience in IT support is preferred, but not required. We are open to students and candidates without work experience.
• Basic knowledge of Windows, macOS and Linux
• Basic knowledge of Google Workspace, Networks, IT Equipment, Video Surveillance, Access Control Systems and Print Systems

You are our ideal candidate if you:

• Have English proficiency at B2 level or higher;
• Speak Czech fluently or at a native level;
• Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
• Previous experience in customer support or sales will be considered an advantage.

What will you be responsible for?

• Qualification of B2B leads: evaluating potential dealers to ensure they meet requirements and assessing their readiness for cooperation;
• Classifying leads (qualified / unqualified) and recording results in the CRM system;
• Conducting cold outbound calls to attract new dealers;
• Presenting the company’s business model and identifying interest during the first contact;
• Processing inbound leads and converting interest into full registration;

• Supporting dealers throughout the registration process, explaining cooperation terms, and transferring qualified partners to the next stage of the process.

   

What do we offer?

• Paid training;
• Stable and timely income (base salary + performance-based bonus tied to real KPIs);
• Career growth opportunities (development within the project as well as in other structural departments of the company);
• Working schedule: Monday–Friday, 09:00–18:00.

Whats Up Partners is a product company operating brands in Tier-1 markets, founded in 2023. We have several brands in the iGaming niche, which we are actively developing and never stop improving.

We are currently looking for a proactive, communicative specialist with a desire to develop and grow for the position of VIP Manager / Account Manager.
 

Your Mission

As a VIP Manager, you’ll be the go-to person for our most valued players — building strong personal connections, ensuring a best-in-class experience, and driving long-term loyalty. You’ll combine top-tier customer service with data-driven insights to create tailored journeys that maximize retention, lifetime value, and overall player satisfaction.
 

 🔸 Your tasks will be:

• build and maintain strong personal relationships with VIP players via phone, chat, email, and messengers (Telegram/WhatsApp);
• create and manage personalized VIP journeys, from onboarding to retention and growth;
• use predictive analytics to identify key triggers (churn, win/loss patterns, LTV growth) and act proactively;
• design and manage exclusive bonus schemes, promotions, and tailored offers — always focusing on ROI;
• provide concierge-level support for VIP clients, ensuring quick resolutions and premium service;
• collaborate with internal teams (Marketing, Product, Payments) to deliver the best possible VIP experience;
• contribute to retention strategies and loyalty policies that keep players engaged;
• report on VIP performance, KPIs, and ROI while identifying new growth opportunities.
   

🔸 You are definitely right for us if you have:

• 1+ years of experience in the iGaming niche as an VIP Manager;
• deep understanding of player motivation, customer retention strategies, and KPIs in the iGaming niche;
• C1 level of English;
• Experience with CRM systems and communication platforms (e.g., Telegram, WhatsApp, email, LiveChat, Zendesk);
• Excellent communication skills, emotional intelligence, and a proactive approach;
• Ability to balance player satisfaction and business profitability.
   

🔸 Will be a plus:

• knowledge of additional languages, such as German or Greek, is a big plus;
• experience working with high-value players (€5k+);
• ability to work with Tableau or similar systems such as SuperSet.
   

🚀 What we offer:

• direct access to VIP players and advanced business analytics tools;
• working days: Wednesday through Sunday inclusive, Monday and Tuesday are days off (negotiable). Working hours: 2:00 p.m. to 11:00 p.m.;
• the opportunity to make reservations in Ukraine;
• competitive salary + performance-based bonuses (related to customer retention, LTV, and NGR);
• professional and career growth — you will work for a company that supports initiative, invests in development, and encourages growth within the team;
• interesting tasks that require creative thinking and non-standard solutions;
• a strong, respectful, and friendly team that values results and humanity;
• training and development: the opportunity to attend courses, trainings, and specialized events at the company's expense;
• paid sick leave and vacation.

Role overview:

We're hiring our first Customer Support Generalist to own the front line of customer interactions across our platform. This is a new role, which means you'll help define what great support looks like at CUCollaborate as we scale.

You'll be the first person customers reach when they're stuck, confused, or locked out. You'll manage our Crisp chat support, triage incoming calls, troubleshoot platform issues, help with onboarding workflows, and support data uploads.

Important Note: Candidates must demonstrate prior knowledge of CUCollaborate’s platform, tools, and services, and are expected to research and familiarize themselves with the organization before applying.

Responsibilities:

• Manage Crisp chat support: respond to customer questions, troubleshoot issues, escalate when needed.
• Triage incoming support calls and route them appropriately.
• Handle password resets, account lockouts, and other access issues.
• Support customer onboarding workflows and data uploads.
• Follow clear escalation paths for known issues; escalate anything new or unmapped to Rev Ops.
• Help identify patterns in support requests that signal product or process improvements.
• Contribute to building our support knowledge base and documentation as we learn what customers struggle with.

Requirements:

This is a junior role — we're targeting someone right out of college or early in their career. You don't need technical depth or credit union experience. What you do need:

• Excellent written and verbal communication skills, with the ability to communicate clearly, professionally, and in a friendly manner, including on occasional calls.
• Availability to work during US Eastern Time business hours from 9AM to 5PM (mandatory).
• Strong customer empathy, with the ability to remain calm and supportive when dealing with frustrated customers.
• Ability to work effectively in ambiguous environments, demonstrating problem-solving skills, sound judgment, and knowing when to escalate issues.
• Proficiency in or willingness to learn and actively use AI tools (e.g., Claude, Claude Code) to enhance productivity.
• Alignment with the company’s mission and values, with a genuine interest in making financial services more equitable.

• Nice to have but not required: experience with support platforms (Crisp, Zendesk, Intercom), basic familiarity with financial services, or experience in early-stage startup environments.

   

We offer:

• Professional and personal growth
• Team of motivated professionals
• Competitive salary
• Remote/hybrid work format
• Medical insurance and mental health coverage
• Paid vacations, sick leaves, public holidays
• English lessons at company’s expenses
• Teambuildings
• Training & Development compensation

How to Apply

Send us a note explaining why you're interested and what makes you a good fit for this role. Include your resume, but honestly, we care more about how you think and communicate than where you went to school.

Position Overview

We are looking for a proactive and highly responsive Remote Sales Support Representative to support dealership sales activity through lead management, customer communication, appointment setting, and daily CRM follow-up.

This role is focused on maintaining consistent lead activity, ensuring fast response times, and supporting the sales team by keeping customer communication organised and active throughout the sales process.

The ideal candidate is energetic, persistent, organised, and comfortable working in a fast-paced remote environment aligned with U.S. dealership hours.

Key Responsibilities

Lead Management and Follow-Up

• Maintain continuous follow-up with active and inactive leads.
• Re-engage cold leads and maintain customer communication pipelines.
• Ensure all leads receive timely responses and proper follow-up.

Appointment Setting

• Schedule appointments for the sales team.
• Confirm customer appointments and maintain communication prior to visits.
• Coordinate customer handoff to sales representatives.

CRM Management

• Update CRM records accurately and consistently.
• Maintain detailed notes on customer communication and activity.
• Track follow-up schedules and customer status updates.
• Monitor lead activity to ensure no opportunities are missed.

Sales Team Support

• Assist sales representatives with customer communication and follow-up coordination.
• Support onboarding processes for new sales representatives where required.
• Help maintain accountability and communication flow within the sales team.

Customer Communication

• Communicate with customers via phone, text, email, and CRM systems.
• Answer basic customer questions regarding vehicles and dealership processes.
• Maintain professional and customer-focused communication at all times.

Requirements

• Strong written and spoken English communication skills.
• Strong organisational and multitasking abilities.
• Comfortable handling high volumes of follow-up communication.
• Ability to work independently in a remote environment.
• Comfortable working during U.S. operational hours.
• Experience in BDC, customer support, sales support, or call center environments preferred.

Preferred Qualities

• Strong work ethic and consistency.
• Fast response times and strong attention to detail.
• Positive and energetic communication style.
• Ability to stay organised in a fast-paced environment.
• Comfortable working with repetitive follow-up and CRM tasks.

Working Hours

This role requires availability aligned with U.S. dealership business hours.

Expected schedule:

• Full-time coverage during U.S. operational hours (8:30 AM – 16:30 PM EST)

Compensation

• Negotiable;
• Based on experience;

Position Overview

We are seeking a reliable and highly organised Remote Administrative Support Assistant to help support daily dealership operations through administrative coordination, data management, reporting, and backend operational support.

This role is focused entirely on administrative and operational assistance. 

The ideal candidate is detail-oriented, proactive, comfortable handling repetitive tasks, and able to maintain organisation in a fast-paced remote environment.

Key Responsibilities

Administrative Support

• Handle routine administrative tasks. 
• Complete accurate data entry. 
• Keep internal information organised and up to date. 
• Maintain records, notes, and task updates. 
• Support daily dealership workflow. 
• Help reduce routine manual workload from the dealership manager. 

Task example: “Please update the tracker with the current status of these 5 vehicles and mark which ones are ready, pending parts, or waiting for review.”

Backend Operations Support

• Support operational coordination across the dealership. 
• Help track ongoing tasks and updates. 
• Assist with routine backend processes that do not require physical presence. 
• Make sure important information is visible and easy to access. 
• Help keep daily operations moving when the manager is busy or unavailable. 

Task example: “The manager is with a customer. Please check whether this vehicle has been updated in the system and reply in the team chat.”

Task example: “Please check which cars still need photos, details, parts, or pricing updates and send a short summary.”

Task example: “Find the correct replacement mirror for this vehicle, check availability, and send 2–3 options with price and delivery time.”

Internal Communication Support

• Monitor internal team communication during working hours. 
• Respond in the team chat when needed. 
• Help answer basic operational questions. 
• Flag important issues to management. 
• Make sure simple questions or tasks do not remain unanswered. 

Task example: “Please check the chat and list all unresolved questions related to today’s vehicles.”

Simple Daily Updates

• Prepare short operational updates when needed. 
• Share basic information from internal systems with the team. 
• Help management maintain visibility over daily activity. 
• Keep reporting simple, clear, and consistent.

Requirements

• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks simultaneously.
• Comfortable working independently in a remote environment.
• Good written communication skills.
• Experience with spreadsheets, CRM systems, and administrative tools preferred.
• Strong time-management and task-prioritisation skills.

Preferred Qualities

• Reliable and consistent work ethic.
• Process-oriented mindset.
• Comfortable performing repetitive administrative tasks accurately.
• Ability to work efficiently with minimal supervision.
• Fast learner with strong problem-solving skills.

Working Hours

This role requires availability aligned with U.S. operational hours.

Schedule:

• 8 am – 4 pm EST

Compensation

• Compensation based on experience and responsibilities.
• Opportunity for long-term growth within the company.

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its place in the niche by focusing on tech innovations like AI, unconventional approaches to users, and carefully built algorithms.

We are looking for a strong Customer Support Representative who will join and strengthen our team. We are a well-coordinated team of 25+ professionals with extensive experience in delivering support, moderation, and payment operations services within the adult social discovery space.

What will you do?

The CS role is all about ensuring our users have the best possible experience and keeping our community safe. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

You will also work closely with our Operations, Product, and Development teams to share customer feedback and help improve the product.

What are our goals?

• Maintain high-quality customer service standards

• Support business growth and team scaling

   

You are a match if you:

• Are passionate about high-level customer service and user retention
• Can troubleshoot issues and see them through to resolution
• Are confident handling billing and account-related questions
• Communicate clearly via calls, email, and chat
• Take ownership of customer requests

• Continuously learn and improve your skills

   

What does it take to join us?

• 2+ years of experience as a Customer Support
• Strong experience in fast-paced, high-load support environments
• Advanced/Upper-Intermediate English (written and spoken)
• Proven ability to exceed KPIs and SLAs
• Ability to work with minimal supervision
• Strong multitasking and prioritization skills

• Analytical mindset and proactive problem-solving

   

Strong advantage:

• Experience in social discovery
• Experience with CRM systems (Zendesk, Freshdesk, Intercom, etc.)
• Experience handling billing or technical issues

• Sales or retention background

   

What do we offer?

• Professional growth alongside company growth
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00—15:00, Afternoon 15:00 — 23:00, Night 23:00 — 07:00
• Feedback-driven, open-minded culture
• Fair recognition of strong contributors
• Minimum bureaucracy, maximum independence

• Access to corporate library and professional development resources

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support 
   
   Hiring update: our hiring team is currently on vacation and will resume the process on May 11.

We are looking for a strong L3-L4 Support Engineer who will act as a technical leader within the support team on a large-scale enterprise project.

This is a hands-on role. Your primary responsibility will be to investigate and resolve complex production issues, while also supporting the team in handling incidents and escalations.

This is not a pure management position. You will stay deeply technical and work directly with production systems, while taking ownership of complex cases and supporting the team in day-to-day operations.

Responsibilities

• Investigate and resolve complex production issues at L3-L4 level, performing root cause analysis and ensuring long-term fixes.
• Work with SQL queries, logs, system behavior, APIs, and integrations to troubleshoot both server-side and client-side issues.
• Support and maintain enterprise systems such as Billing, CRM, and Rating, including participation in system implementation, releases, and post-release support
• Act as a go-to person for complex cases and escalations, serving as the first escalation point for critical technical issues.
• Support team members in troubleshooting, help prioritize and unblock critical tasks, and ensure incidents are properly investigated and resolved.
• Distribute workload within the team, monitor progress, and ensure no tickets are stuck and SLA targets are consistently met.
• Participate in organizing shift-based support, including planning and maintaining shift rotations to ensure proper coverage.

• Communicate with customers on complex issues, handle escalations and critical incidents, and ensure timely resolution within SLA.

   

Requirements:

• 5+ years of experience in technical or production support
• Strong experience at L3-L4 level with independent troubleshooting
• At least 2 years of experience in a Team Lead or senior support role
• Strong hands-on skills in SQL
• Experience troubleshooting complex systems
• Strong root cause analysis skills
• Ability to understand system architecture and end-to-end flows
• Experience working with APIs, integrations, logs, and production environments
• Willingness to work in a shift-based schedule
• Experience organizing and managing shift rotations for a support team

• Languages: Ukrainian - Native; English - Advanced.

   

Nice to have

• Experience with Oracle
• Linux at an advanced user level
• Background in QA or development
• Experience with enterprise systems such as billing, telecom, or energy.

Working with MaxBill, you will receive:

• 20 working days of annual vacation per year, plus paid public holidays.
• Provision of sick/personal leave.
• Paid trainings, conferences, seminars, and certification courses, classes in English.
• On-the-job mentoring program to learn from experienced colleagues.
• The possibility of remote work and a flexible schedule.

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our players, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

Requirements
- Previous experience in Customer Support and IGaming is a must
- Excellent written communication skills in English (B2+)
- Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
- Strong multitasking skills and attention to details
- Ability to work both independently and as part of a team
- Passion for providing high-quality customer service in a fast-paced environment
 

Responsibilities
- Provide professional and timely support to users via live chat and email
- Handle player inquiries, complaints, and requests with empathy and accuracy
- Escalate complex or sensitive cases to the relevant departments
- Ensure compliance with internal quality standards and communication guidelines
- Maintain up-to-date knowledge of games, promotions, and internal procedures
- Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
 

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

👉 Send your resume immediately!

Hello! ✨

We’re Wildix, a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.

About Us…

In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.

At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.
 

At Wildix, our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth.

About The Role 

The scope of this role is to take full ownership of the end-to-end number porting process, ensuring every request is executed with precision, speed, and a relentless focus on the customer experience.

You will serve as the central point of coordination and a subject matter expert, responsible for everything from porting order submission and issue escalation to stakeholder communication.
 

What You Will Do 

• Prepare and submit high volumes of porting orders and DID (Direct Inward Dialing) requests to carriers with high accuracy
•  Work with carrier portals and internal systems to manage porting requests and ensure data integrity
•  Review and validate documentation such as Letters of Authorisations and invoices to ensure compliance with carrier requirements
•  Take ownership of the end-to-end porting process and proactively resolve issues that may arise
•  Provide timely status updates and respond to partner inquiries in a professional and efficient manner
•  Identify and escalate recurring issues with carriers to ensure prompt resolution
•  Collaborate with cross-functional teams to resolve complex customer cases
•  Maintain and update documentation related to porting processes and best practices
   

What You Will Bring 

• Minimum 1 year of experience in customer support or customer care, preferably in telecommunications
•  Experience using Salesforce CRM or similar tools
•  Strong communication and interpersonal skills
•  Excellent attention to detail and problem-solving abilities
•  Ability to prioritize tasks and work in a fast-paced environment
•  Ability to work both independently and as part of a team
•  Fluent English (written and spoken)
   

Bonus Points If You 

• Have troubleshooting and technical skills
• Have experience with DID porting and number ordering processes
• Speak German at minimum B2 level

Why You’ll Love It Here

👫 Work with a Supportive, High-Performing Team – We believe in trust, autonomy, and working with bright, passionate individuals who drive real impact.

🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.

🚀 Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.

💼 Join a Profitable & Stable Company – We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.

What we offer

🏖️ Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.

💻 Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.

🚀 Career Growth & Development – Access to programs and events to keep you at the top of your game.

🌱 Well-being Support – We offer access to psychology sessions to support your mental and emotional health

Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information

Interview Process

🤝 Step 1: Initial Screening – A chat with our Talent Team to understand your background, experience, and motivations. (30 mins)

🛠️ Step 2: Technical Interview – A deep dive with your potential manager to assess your skills and fit for the role. (45 mins)

We Are Wildix:

Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem. 

Ready to join us? Apply Now!

We’re excited to welcome Customer Support Agents who speak French fluently, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in French and English, both written and spoken — at least B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀