Customer Support

Responsibilities:

• Handle written communication with clients and respond promptly to their requests.
• Collaborate with the product team to effectively resolve user inquiries
• Work with the website admin panel functionality, update and verify data
• Process user payments, track and monitor their status
• Manage large volumes of information, including regular monitoring of messages in internal work chats and channels

Requirements:

• 1+ year of work experience
• Understanding of how the Steam platform operates and knowledge of CS2 trading mechanics
• Strong customer focus and willingness to help users
• English proficiency at Upper-Intermediate level or higher
• Willingness to learn and grow professionally
• Ability to quickly absorb and process large amounts of new information