Jobs Customer/Technical Support

Timing is the heartbeat of all electronics, ensuring performance, resilience and scalability. For decades, quartz devices, non-silicon technology, have kept systems in sync, but they struggle in harsher, more demanding environments. MEMS-based Precision Timing delivers greater accuracy, smaller size and resilience. Today, MEMS timing powers over 400 applications, including high-growth ones in AI datacenters, automated driving, industrial and humanoid robots, wearables and IoT.

Our semiconductor MEMS programmable solutions offer a rich feature set that enables customers to differentiate their products with higher performance, smaller size, lower power, and better reliability. With more than 4 billion devices shipped, SiTime is changing the timing industry. For more information, visit: www.sitime.com .

Job Summary

The position of Customer Support Representative within the Sales Operations team would be dealing with databases administration, customers management and support. The position requires strong time-management skills, persistence and business ethics for broad cross-department and international customer communication.

Requirements

- Excellent written and verbal communication skills required;
- Excellent customer service skills required;
- Ability to work well with others in a fast-paced collaborative team environment;
- Persistence;
- Responsiveness;
- Excellent work ethics;
- Ability to work well with others in a collaborative team environment;
- Analytical and problem solving skills;
- Desire to work for a fast-paced, growth-oriented company.
- English (upper-intermediate+);
- MS Outlook, Excel, Power Point;
- CRM and/or ERP system(s);
- 1+ year(s) experience in customer support;
- MA/BA degree in economics.

Responsibilities

- Provide timely responses to inquiries regarding product specifications, pricing, lead times, quality docs and basic tech questions;
- Build strong relationships with other CSR’s, Engineering, Quality and other functional departments;
- Work in CRM and ERP systems;
- Investigate, expedite, and resolve issues related to shipments, product quality, returns (RMA), and billing discrepancies;
- Escalate technical concerns to engineering or quality teams when necessary;
- Track and document customer issues for continuous improvement;
- Maintain an understanding of company product lines;
- Work closely with people in all appropriate departments to support customer needs;
- Participate in internal meetings;
- Data mining.

Working conditions

At SiTime, we believe great work deserves great rewards. We offer a comprehensive and highly competitive compensation package designed to attract top talent.

In addition to base salary, this role is eligible for a quarterly bonus tied to the achievement of innovation goals—reflecting our commitment to recognizing meaningful impact. We also offer equity grants, providing a meaningful opportunity to share in the company’s future growth and success.

Diya is a successful Ukrainian IT company providing full-service IT solutions for businesses worldwide. Our company has a solid professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.

Responsibilities:

• Support and management of the corporate customer communication platform:
  • Set up dedicated email accounts for customers.
  • Automation rules configuration.
  • Reports configuration and delivery.
  • Monitoring and prioritization of new tickets
  • Processing tasks according to established/documented procedures
  • Collecting information for escalation to the senior team
• Support and management of the internal transportation management systems:
  • Account management.
  • Provide management of access roles and permissions.
  • User support.

Qualifications:

• English B2+ (Upper-Intermediate).
• Solid knowledge of business and task management platforms (e.g., Jira, Zendesk, ClickUp) will be an advantage, as well as experience as a user or support representative.
• Basic understanding of CRM system structures.
• Proficiency in office applications (Word, Excel, Google Docs) will be an advantage.
• Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).
• Readiness to different time shifts (our operations are 24/7).

What we offer:

• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Access to professional psychological consultations to support your well-being.
• We provide a corporate English tutor to help you level up your communication skills for international projects.
• Training and useful experience.
• Real career opportunities, paid training.

Start Your Career in an International Logistics Company — No Experience Needed!

Our client is a fast-growing US-based logistics company, and we’re looking for motivated candidates ready to begin their career in global freight management. No prior experience is required — we provide full training from day one.

What You’ll Do:

• Communicate with US-based clients and drivers via phone and email.
• Monitor and support the shipping process from start to finish.
• Provide timely updates and feedback to clients.
• Process incoming requests and resolve operational issues promptly.
• Work with the CRM system and maintain accurate records.

What We Expect:

• English level B1+ (spoken and written).
• Strong communication skills and a customer-oriented approach.
• Ability to multitask and stay calm under pressure.
• Problem-solving mindset and willingness to learn.
• Motivation to grow in the logistics industry.

What You’ll Get:

• Paid training from day one.
• Salary: 900 $
• Work schedule: 15:00—01:00, 5/2 
• Modern office space and all necessary equipment.
• Supportive team and regular corporate events.
• Competitive salary in foreign currency.
• Clear career growth opportunities — most managers started from junior roles.

👉If you’re ambitious and ready to grow — apply now!

We’re excited to welcome Customer Support Agents who speak Spanish, Portuguese, or both, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in Spanish, Portuguese, or both, written and spoken — at least B2 level
- You communicate fluently in English (B2 or higher)

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

About the Project

This modern centralized SaaS solution serves US-based home medical equipment providers and hospitals. The platform manages scheduling, invoicing, documentation, and logistics.

Does this relate to you?

• Readiness to work from 4 PM EST
• 3–5+ years of experience in IT support across SaaS, Healthcare, or Enterprise sectors
• Expertise in .NET including C# and ASP.NET Core as a primary requirement
• Proficiency in MySQL or PostgreSQL and API troubleshooting
• Deep understanding of Microservices, authentication, authorization, and API security
• Background in ticketing systems, incident management, and SLAs
• Strong analytical thinking and collaboration with Dev, QA, and DevOps teams
• Upper-Intermediate (B2) English level or higher

A new team member will be in charge of:

• Act as a Level 3 escalation point for complex system issues
• Resolve problems within backend services, APIs, and database layers
• Work with developers to identify root causes and implement permanent fixes
• Track system health, performance, and errors proactively
• Maintain internal knowledge bases and incident reports
• Support bug fix testing, API updates, and CI/CD deployment processes

Ready to try your hand? Send your CV without a doubt!

Diya is experiencing sustainable growth and we are currently looking for new team members to join our technician team. This job opening has arisen due to the rapid promotions of our existing specialists.

If you are enthusiastic about technical things and possess theoretical and hands-on skills, even if you do not have any prior work experience, we encourage you to send us your resume. We require that you have a strong desire to work in this field, and communication and written English skills at least at the B1 level.

We are a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Diya is currently looking for a Technical Support Engineer for a full-time position, who is tech-savvy with excellent troubleshooting skills to join us.

The position is for our first level of support working directly with end-users to resolve technology issues remotely for our nationwide client base. An engineer will be exposed to multiple desktops, network, and server technologies in our diverse customer infrastructure environments. The L1 position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, chat, or ticketing system, focusing on superior customer service. There is a paid trial period of 3 months for this position.

Responsibilities for Technical Support include but are not limited to the following:

Provide expert remote desktop support and basic server administration with a focus on:

• Client satisfaction.
• Service delivery quality.
• Technical excellence.

Qualifications:

• Experience with Windows operating systems and office applications.
• Excellent troubleshooting skills.
• Excellent communication and people skills.
• Ability to learn new technologies quickly.
• Ability to work within tight deadlines.
• Ability to multitask and perform under pressure.
• Readiness to different time shifts (our operations are 24/7).
• Detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
• Intermediate level of English (both spoken and written).
• Experience with the Microsoft 365 platform would be a big advantage.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Responsibilities

• Be a point of contact for Mid-tier viewers and broadcasters
• Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
• Fulfill a workload of 15 tickets per hour with a 5 min first response time SLA
• Record the issues users are experiencing in a task tracking tool (JIRA)
• Gather feedback and propose improvements to user experience
• Achieving good results in personal KPIs and helping teammates do the same.

Requirements

• Prior experience in customer service (1+ years)
• Exceptional English (B2+) with professional tone in written communication
• A desperate urge to help and teach, ability to empathise with customers.
• Competent speech, the ability to make yourself understood
• A responsible team player

• Multi-tasker and performer able to show and report results

   

As a plus:

• Knowledge of additional languages (Arabic, Turkish, Spanish) will be a plus
• Prior experience with helpdesk systems (Zendesk, Intercom, etc) is a plus
• Experience with task tracking tools (Jira, YouTrack, Confluence) is a plus
• Prior experience and success as a live streaming broadcaster is a huge plus!

What we offer:

• International company with several offices in different locations: Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social package, including sports coverage, elite medical insurance for you and family;
• 20 working days paid vacation and 100% sick leave coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team building, and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

About the role

We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience.

Requirements:

• Advanced (C1) spoken and written English
• 1+ year of experience in Customer Support/Customer Care, with mandatory phone-based communication experience
• Proven ability to confidently and clearly communicate with customers in real-time via phone calls
• Client-oriented mindset
• Ability to handle stressful situations calmly and professionally 
• High attention to detail
• Working evening shifts (15:00–24:00 Ukrainian time)

Key Responsibilities:

• Communicating with customers via phone, chat, and email
• Managing support tickets and ensuring timely resolution
• Handling calls with customers and vendors
• Providing high-quality service and maintaining customer satisfaction
• Collaborating closely with the US Customer Care team

We offer:

• A full-time job
• Paid vacation and sick leave
• Managing your taxes and accounting
• Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
• Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy

About us:

WiserBrand is a rapidly growing US-UA web development company providing full-cycle services all over the globe. The main direction of our company is e-Commerce, but we also have expertise in other domains.We started 10 years ago as a small project providing digital marketing services.

Therefore the project grew into an outsourcing & outstaffing company that provides web development, digital marketing, customer support, and outstaffing projects for clients all over the globe.
Headquarters based in New York City. Also, we have development and support offices in Kharkiv and Buenos Aires with about 150 people in total.
The differentiator in the relationship we value with our employees is our open, fair, and respectful people practices and our positive work environment. Our people are the foundation of our success.

We’re looking for a Technical (Python) Support Engineer to keep our production applications stable and fast during weekend shifts. You’ll handle incident triage, bug fixes, and small improvements while collaborating with the core team when escalation is needed.

Shift on Saturday & Sunday options (choose one):

• 07:00–13:00
• 13:00–19:00
• 19:00–01:00
• 01:00-07:00
   

What you’ll do

• Maintain and troubleshoot Python/Django web applications
• Debug and optimize database performance (PostgreSQL)
• Operate core AWS services (EC2, S3)
• Diagnose issues with cross-functional teams and implement quick fixes
• Keep code changes clean, documented, and secure
• Handle end-user requests and provide technical assistance

What we’re looking for:

• English: Upper-Intermediate or higher
• Experience: 6+ months with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (Python, Django, Databases, AWS)
  • Strong fundamentals (data types, HTTP/REST, Git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, internships) — GitHub links welcome
• Solid knowledge of PostgreSQL (or another relational DB)
• Basic familiarity with AWS (EC2, S3)
• Strong analytical and debugging skills
• Basic understanding of REST APIs and front-end basics (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and in a team

Nice to have

• Docker, Kubernetes, and CI/CD pipelines
• Web application security best practices
• Experience in an Agile environment
   

What we offer

• Paid part-time weekend shifts
• Flexible choice of shift blocks
• Supportive team and transparent processes
• Fast track to real production experience

We are looking for a Customer Support Specialist to join our team and help deliver excellent service to our clients. This role is ideal for candidates who are starting their career and want to gain professional experience in an international fintech company.
 

In this role, you will communicate directly with clients, assist them with their requests, and develop practical skills in client communication, problem-solving, and fintech products. From your first day, you will receive full training, structured onboarding, and continuous support from experienced team members.
 

Responsibilities

• Provide client support in English through various communication channels in a timely and professional manner
• Assist clients with their questions and provide clear and accurate information
• Analyse client requests and provide effective and timely solutions
• Resolve client issues while ensuring a high level of customer satisfaction
• Follow internal procedures and quality standards
• Work with internal systems and collaborate with team members
   

Requirements

• Upper Intermediate or higher English proficiency in written and spoken communication
• Strong communication skills and ability to interact with clients professionally
• Basic computer literacy and ability to learn new tools quickly
• High level of responsibility and attention to detail
• Stable internet connection for remote work
   

We offer

• Opportunity to start your career in customer support in a global fintech company
• Full training and structured onboarding provided by experienced team members
• Remote work format
• 20 days of paid vacation per year
• 10 paid sick leave days per year
• Medical insurance
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)
• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status

Location: Budapest (office, onsite, could be hybrid)

Employment Type: Full-time B2B with Polish entity 

Working hours: Standard European working hours (~ 9-18.00, flexible)

About the company: connected vehicle platform, serving automotive OEMs in Europe. Hungarian subsidiary

Office address: 1053 Budapest, Kossuth Lajos utca

Business travel: to Sweden, 2–4 times per year, 1–2 weeks per trip. Travel costs covered

Ideal start date: 1st June

About the Role: We are looking for a motivated Engineer to join our team. You will handle customer's connected car's incident ticket, troubleshooting basic network issues. 

This is a great opportunity for someone with a solid foundation who wants to grow in a supportive environment.

Main requirements:

 - 4G/5G network architecture knowledge

- connected vehicle/automotive OEM domain understanding

- fluent English (spoken + written) C1

- Jira experience

- Strong communication & presentation skills

- Customer-facing mindset.

Key Responsibilities: 

- Assist in diagnosing and resolving basic connected cars'network connectivity issues (e.g., 4G/5G Network, DNS, firewalls, routing, TCP/IP) for our customer. 

- Collaborate with senior engineers to deploy and monitor applications. Document code, configurations, and troubleshooting steps.

Required Qualifications：

- 2+ years of professional experience in a similar role (or equivalent practical experience)

- basic network knowledge: understand IP addressing, subnets, TCP/UDP,  HTTP/HTTPS, DNS

- common network troubleshooting tools (ping, traceroute, netstat, curl)

- basic 4G/5G Network knowledge (APN, DNN, Signalling flow)

- MySQL: basic knowledge of MySQL script (basic query command)

- familiarity with Linux command line (e.g., file system navigation, process management, log analysis)

- problem-solving skills and ability to work both independently and in a team

- customer-facing mindset.

English proficiency: B2-C1 or higher, able to read/write technical documentation and communicate clearly (spoken and written).

Nice to Have:

- knowledge of Tbox function is a plus

- knowledge of 4G/5G Mobile Network (Core/Radio Network Element, signalling)

- familiarity with REST APIs and JSON.

We Offer: 

- competitive salary and benefits

- mentorship and learning opportunities

- flexible working hours / remote options

- modern tech stack and collaborative culture.

Technical Support Manager

Full-time (B2B contract or employment)

We're looking for someone who genuinely enjoys solving problems  and does it independently, before the client has to ask twice. This role is for a technically-minded person with sharp communication skills who understands the B2B world and can act without a script

Joining us means entering a structure where you can genuinely shape the product, the processes and the client experience  not just "handle tickets".
Your role
You'll be the primary point of contact for our business partners — integrators, resellers and enterprise clients. This is not a call centre: it's deep problem analysis, relationship building and actively ensuring partners grow alongside us.

Independently resolve complex technical requests related to the platform, hardware and integrations
Onboard new partners — from initial setup to full operational readiness
Manage tickets in helpdesk systems (Zendesk / Freshdesk / Jira)
Collaborate with the product and development teams on escalations and bugs
Build and maintain technical documentation, FAQ and knowledge base
Proactively monitor client status — you act before being asked, not after

What we're looking for

3+ years of experience in technical support or customer success in a B2B environment
Experience working with business partners: integrators, resellers, enterprise clients
Ability to handle complex cases independently — without escalating at every step
Proficiency in ticketing systems: Zendesk, Freshdesk, Jira Service Desk or similar
English B2+ — fluent written and verbal communication
Basic understanding of REST API, webhooks and error logs
Nice to have
Experience in e-commerce, hardware product, SaaS or marketplace, payment platforms (Stripe, POS terminals)
Involvement in writing technical documentation or knowledge bases
Experience with monitoring tools: Google Analytics, Looker Studio or internal dashboards
Basic HTML/CSS — enough for client-side diagnostics

What we offer
Real ownership from day one — you're not "another support agent", you're building the B2B support standard
Flexible work mode — Warsaw office or fully remote (Poland), hours by agreement
Direct product impact — your frontline observations go straight to the product team
Small, focused team — decisions move fast, bureaucracy is minimal
Compensation matched to experience + B2B contract or employment — discussed individually

We are looking for an experienced IT Specialist to join our production site in Norway and support day-to-day IT operations in a fast-paced manufacturing environment. This role is ideal for someone who enjoys hands-on technical work, independently managing on-site IT processes, and supporting both production and office teams.

Responsibilities

• Configure, prepare, and maintain IT equipment including laptops, phones, printers, monitors, and peripherals
• Handle receiving, issuing, tracking, and inventory management of IT assets
• Support employees with hardware, software, connectivity, and access-related issues
• Work closely with the production team and support MES (Manufacturing Execution Systems)
• Maintain accurate inventory and reporting records in Excel or asset management systems
• Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365
• Troubleshoot Windows environments, networking issues, VPN connections, and production-line IT incidents
• Coordinate with IT, engineering, procurement, and operations teams
• Support printer setup and maintenance, including label printers (nice to have)
• Work independently on-site without constant remote team supervision

Requirements

• 3+ years of experience in IT Support, IT Operations, or IT Asset Management
• Experience with configuring and supporting:
  • Laptops and desktops
  • Mobile devices
  • Printers and peripherals
• Hands-on experience with:
  • Windows 10/11
  • Basic Windows Server administration
  • Active Directory (users, groups, permissions)
  • Microsoft 365 / Office 365 (Outlook, Teams, OneDrive, SharePoint)
• Understanding of:
  • DNS, DHCP, TCP/IP
  • VPN connections
  • Basic cybersecurity principles
• Experience with:
  • Remote support tools (RDP, AnyDesk, TeamViewer)
  • Jira Service Management or similar Service Desk tools
  • Knowledge base systems such as Confluence
• Experience in a manufacturing or production environment is a strong advantage
• Familiarity with MES systems is highly desirable
• Strong organizational skills and attention to detail
• Good communication skills and ability to work with cross-functional teams
• English — Intermediate+ level or higher

Nice to Have

• Experience supporting production-line IT infrastructure
• Experience working with label printers
• Experience in independent on-site IT operations

What We Offer

• Opportunity to work in an international production environment in Norway
• Stable full-time cooperation
• Hands-on and impactful role with ownership over local IT operations
• Fast hiring process and quick start opportunity

Beta Community Support / TechOps agent (hybrid in Warsaw)

Join our team working on one of the TOP-3 navigational apps focused on outsmarting traffic.
The Beta community includes ∼20 thousand volunteers worldwide who participate in testing Beta version of the app, and helping to improve product quality.

Requirements:

● High level English speaker — be able to write and communicate verbally in proficient English, using technical and testing related terminology;
● 1+ year in Technical Support or 1+ year in manual QA;
● Familiarity with bug tracking systems and test management tools;
● Task oriented — able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements.

Responsibilities:

● Monitoring and debugging Beta community bug reports, suggestions and forum posts;
● Releasing Beta-staged versions to the community via Centercode;
● Identifying important and critical issues to track and report about to internal teams.

Will be a plus:

● Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS);
● Experience utilizing log files to debug and analyze issues;
● Experience in operating test tools and conducting analysis of test data;
● Good understanding of Client-Server architecture.

We offer:

● Great international team of professionals (Kyiv, Warsaw, Tel Aviv, New York);
● Compensation package (20 paid vacation days, paid sick leaves), flexible working hours;
● Work with cutting edge technologies;
● Medical Insurance;
● English courses with a native speaker, yoga, paid tech training and other activities for professional growth;
● Hybrid work mode (∼3 days in the office);
● International business trips;
● Comfortable office.

🔹 You don’t just close tickets — you keep the service stable when every minute matters.
🔹 You don’t just read logs — you find the reason, context, and next step behind them.
🔹 If an incident is not chaos for you, but a case that can be structured and solved, we should talk.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re looking for an L2 Support Engineer who’s ready to grow with us and support a high-load online B2B product used by international partners.

I

n this role, you’ll work at the intersection of support, incident management, DevOps, and product operations: investigating technical issues, analyzing incidents, communicating with stakeholders, and helping the team find clear solutions even when the information is incomplete or scattered.

Your key responsibilities will include:

— Handling escalations from L1 Support and performing deeper technical troubleshooting.
— Diagnosing and resolving incidents related to SaaS applications, online platforms, and infrastructure components.
— Managing the full ticket lifecycle in Jira Service Management: logging, prioritization, status updates, SLA tracking, and closure.
— Analyzing logs, alerts, service statuses, and incident data to identify root causes.
— Preparing incident updates, short RCA reports, and clear summaries for technical and non-technical stakeholders.
— Escalating complex technical cases to Development, DevOps, or Security teams with well-structured context.
— Working with monitoring tools to identify anomalies and potential issues before they affect users.
— Maintaining and improving the knowledge base: troubleshooting guides, FAQs, and internal documentation.
— Contributing to improvements in support processes, incident flow, and communication quality.

It’s a match if you have:

— 2+ years of experience in IT Support, Service Desk, Technical Support, L1/L2, or incident management roles.
— Experience with SaaS applications, cloud technologies, and IT infrastructure.
— Hands-on experience with ticketing systems, especially Jira Service Management or similar tools.
— Understanding of web technologies: HTTP, REST APIs, JSON, and browser debugging tools.
— Experience with incident handling, prioritization, escalation, and root cause analysis.
— Basic understanding of monitoring/logging tools and ability to analyze alerts or logs.
— Upper-Intermediate English for written and spoken technical communication.
— Strong communication skills, attention to detail, analytical thinking, ownership, and ability to stay calm under pressure.
Nice to have:
— Experience with high-load B2B digital platforms or regulated online products.
— Familiarity with Grafana, Kibana, Datadog, AWS, Azure, or GCP.
— Experience working in an on-call or 24/7 support model.
— IT certifications such as ITIL, CompTIA, Microsoft, AWS, or similar.

What we offer:

— Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
— 24 paid vacation days, sick leaves, and health insurance for UA-based specialists; other locations are in progress.
— A supportive, friendly team where knowledge-sharing is part of the culture.
— Coverage for professional events and learning.
— Birthday greetings, team buildings, and warm human connection beyond work.
— Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
— A support environment where speed, ownership, teamwork, and clear communication really matter.

We’re looking for someone who sees more than a ticket: context, risk, impact, and solution.
If this sounds like you, send over your CV — we’d love to get to know you better.