Support Automation Specialist

Promin Apps is a product-first company on a mission to help people feel better, move more, and live healthier lives — physically and emotionally.
At the intersection of AI, data, behavioral science, and personalization, we build thoughtful digital products that support fundamental lifestyle changes.

Now, together with our CS Lead Dmytro Naumov we’re looking for a Support Automation Specialist to join our remote team behind our Yogio app (B2C).

It’s a role for a person who will take on the responsibility of automating the processes and communicating with users to ensure top-tier client support, with no night shifts and AI-support 24/7.

Why us:

— Mission that matters: we help people feel better and get healthier through motivation mechanics and a deeply personalized experience;

— Our programs are built by certified experts, and got strong love from users: 4.7/5 on Trustpilot;

— An AI Coach companion for users — modern product, and typically more meaningful conversations;

— We use AI to automate repetitive work so the team can focus on interesting, high-impact problems;

— Flat hierarchy and a data-first culture — decisions are made based on what users do, not opinions;

— No bureaucracy culture and high trust;

— A chance to fast-track your career with the potential to grow into a Manager role as the team scales.

What you will do:
— Create and optimize automations, templates, macros, and support workflows to reduce manual work;

— Identify repetitive issues and support bottlenecks, turning them into scalable process improvements;

— Use AI-powered support tools to improve response speed while applying human judgment where needed;

— Be on the frontline with users across email, chat, and social channels, providing thoughtful and human support aligned with our tone of voice;

— Handle billing, subscription, and account-related requests with empathy, clarity, and policy awareness;

— Escalate bugs and technical issues clearly and structurally for fast resolution by product and tech teams;

— Maintain accurate ticket tagging and documentation to surface trends and support data-driven decisions;

— Collaborate with cross-functional teams to improve support operations, tooling, and user experience.

What we’re looking for:

— 2+ years of experience in Customer Support, CX, or Support Operations within B2C subscription-based products;

— Experience handling billing and technical requests;

— Strong Zendesk expertise, including workflows, automations, triggers, and macros;

— Experience building support automations (chatbots, self-service flows, AI-powered workflows);

— Experience testing and optimizing support workflows and automation logic;

— Solid understanding of APIs, integrations, and JSON;

— Confidence working across web and mobile environments (iOS / Android / desktop);

— Strong written English (B2+) with clear, user-friendly communication;

— A proactive, detail-oriented mindset with a focus on process improvement;

— Basic Python, JavaScript, or SQL will be a strong plus.

What’s the schedule & setup:

— Mainly email-based support (no night shifts);

— UA time zone compatibility is preferred;

— Remote-first team, async-friendly setup 40–45 hours/week.

What we offer:

— Basic benefits package, including paid vacation, sick leave, and more;

— Personal and professional support, with advocacy available when you need a hand;

— Access to a curated corporate library filled with resources to fuel your continuous learning and development.

We believe work should have meaning. At Promin, you won’t be building “just another app.” You’ll make something that matters — with people who genuinely care.

Sounds like you? Let’s talk. Send over your CV and let’s explore what we can build together.