Jobs at Djinni

Who We're Looking For

We seek a Project Manager to provide leadership, coordination, and process management for our design and development teams.

• A natural communicator who can engage confidently with international clients in English
• Detail-oriented with excellent organizational and time management skills
• Able to understand both client needs and technical requirements
• Someone who can explain complex concepts in simple terms
• A responsible professional who thrives in a dynamic environment

Perfect Transition for Designers

This role is an excellent opportunity for professionals with design experience looking to advance their careers. Your understanding of design processes, workflows, and deliverables will be invaluable when communicating client needs to the team and reviewing work quality. Designers bring a unique perspective to project management—you already speak the language of both clients and creatives, understand the challenges of the design process, and can effectively translate business requirements into creative direction. Your visual thinking and problem-solving skills will help you excel in coordinating projects while maintaining the high-quality standards our clients expect.

Key Responsibilities

As a Project Manager at BN Digital, you'll serve as the crucial link between clients and our design/development teams.

• Develop a deep understanding of clients' business and objectives
• Gather and document requirements through direct client communication
• Maintain professional, friendly communication while advocating for BN Digital's objectives
• Kick off projects by clearly communicating client goals and requirements to the team
• Develop project timelines, cost estimations, and resource requirements
• Review and validate all deliverables before client submission
• Address delays or challenges promptly with alternative solutions
• Provide regular reporting on project progress and team hours
• Collaborate actively with designers and developers to meet deadlines
• Ensure team understanding of project requirements
• Identify and communicate team needs or blockers
   

Required Qualifications

• Upper Intermediate English or higher
• Higher education
• Background in business analysis, technical, or design competence

What We Offer

• Collaborative environment
• Variety of management challenges to grow your skills
• Paid sick leaves & vacations
• Flexible work options (office or remote)
• Social benefits after one year of service

Python / C++ Software Engineer – Autonomous Systems

We're looking for a Python / C++ Software Engineer to help build the software powering next-generation autonomous systems.

This role is ideal for an engineer with a strong software engineering background, solid mathematical skills, and an interest in developing advanced control, navigation, and decision-making systems. We're hiring engineers at the Mid to Senior level.

What You'll Do

• Design, develop, and improve software for autonomous control and navigation.
• Build and optimize decision-making and guidance algorithms.
• Test and validate software in both simulation and real-world environments.
• Investigate system performance using logs and diagnostic data.
• Research modern algorithms and technical papers, then implement practical solutions.

What We're Looking For

• 3+ years of experience in software engineering within robotics, machine learning, simulation, game development, or other algorithm-heavy environments.
• Strong programming skills in Python and C++.
• Experience with multithreaded or parallel programming.
• Solid mathematical foundation, including:
  • Linear algebra (vectors, matrices, coordinate transformations)
  • Calculus (derivatives and integrals)

Nice to Have

• Control systems or feedback control knowledge.
• Competitive or algorithmic programming experience.
• Signal processing.
• Machine learning.
• MAVLink.
• Simulation platforms such as Gazebo or AirSim.
• Hardware-in-the-Loop (HIL) or Software-in-the-Loop (SIL) testing.
• Experience with PX4, Betaflight, or ArduPilot.

What We Offer

• Work on advanced autonomous and embedded technologies.
• Competitive compensation package.
• Flexible work options (remote, hybrid, or on-site).
• Ongoing technical learning and career development.
• A collaborative, engineering-driven environment focused on solving complex technical challenges.

🔥 About Us

We specialize in custom UX/UI Design and Custom Development, with great experience working on various projects for more than 4 years. We believe that strong communication, deep and detailed discussion, and upfront planning is the key way to a successful collaboration. Our organization is fully remote, with team members collaborating from around the world.
 

🔥 What We’re Looking For

• Responsibility for generating and managing the flow of potential clients on the Upwork platform;
• Developing and implementing strategies for attracting new clients using effective lead-generation methods;
• Setting up calls with leads and the sales manager;
• Communicating with leads up to the contract stage;
• Collaborating with other departments of the company to optimize the lead generation process;
• Creating personalized and effective cover letters;
• Negotiating and identifying client needs;
• Keeping track of potential clients and active projects in the CRM system;
• English B2 for writing attractive messages.
   

🔥 What We Value

• Everyone makes decisions that drive innovation.
• We prioritize a culture of respect and teamwork, where top talent collaborates without ego.
• Information is shared openly and deliberately to keep everyone aligned.
• We minimize rules so our team can focus on meaningful work.
• A broad range of perspectives is essential to our growth and success.
   

🔥 Core Principles

• We go where others hesitate, innovating solutions to complex challenges.
• We take ownership of tasks, working diligently with the bigger picture in mind.
• We find smart ways to overcome obstacles, even under pressure.
• We adapt and keep pushing forward in all situations.
   

🔥 The offer

• Working time: Monday-Friday, 9 am — 6 pm (Kyiv time)
• Remote work
• Fair pay (fixed + bonuses for successful deals)
• Paid vacation: 18 work days (don't count Sat-Sun) — 10 days of paid sick leave- 300$ per year for your personal development
• Freedom to experiment with new technologies
• Amazing colleagues and pleasant atmosphere
• Opportunity for professional growth
   

📝 How to Apply

Send us your resume with salary expectations in the cover letter!

Innoware is a leading IT consulting company, Microsoft Solutions Partner, certified in cyber and information security (ISO/IEC 27001). We help businesses enhance operational efficiency and ensure data security by implementing Microsoft IT solutions – ERP, CRM, Power Platform, AI, and delivering secure cloud IT infrastructure.

For 25 years, we have been providing high-quality services, and during this time, the Innoware team has completed over 500 projects in Ukraine and 18 countries worldwide. Our clients include successful, world-renowned companies such as Ciklum, Elcore Group, KERNEL, Nova Poshta, Obolon, the American Chamber of Commerce in Ukraine (ACC), SOS Children's Villages, Orbico, and many others.

Innoware’s headquarters are in Kyiv, where we are currently working on a critical task for Ukrainian businesses – the transition from russian-origin software (specifically 1C/BAS) to modern, secure, and international solutions from Microsoft. Today, there is a growing demand for such changes in Ukraine, and Innoware is helping businesses navigate this transformation by implementing solutions based on Microsoft products and adapting them to Ukrainian realities. At the same time, we continue to work with our long-standing foreign clients and welcome new partners worldwide who value the professionalism of our IT specialists.

As we continue to grow and launch new strategic projects in Ukraine and abroad, we are expanding our Marketing Team and inviting a Junior Marketing and PR Specialist.

We don’t expect you to have extensive work experience, but we value your strong academic background in marketing and PR (university/courses) and your passion for making the world a better place by contributing to digital transformation projects for Ukrainian and international businesses.

We are looking for a colleague who wants to become a true professional and is focused on unlimited growth!

The primary goal of Innoware’s marketing department is lead generation. In our work, we focus on inbound marketing and utilize most of the tools associated with this methodology.

So, what will be your first tasks in the position? 

With the support of experienced colleagues, you will:

• Manage marketing plans, ensure they remain up-to-date, and track their status.
• Create unique content for all of Innoware’s and our partners’ information platforms.
• Maintain a media database, monitor publications, and manage a link database.
• Participate in organizing online and offline events hosted by Innoware.
• Take an active part in both online and offline business events – represent the company, and communicate with event participants.
• Engage in Sales Team activities, thereby deepening your understanding of the company’s products.
• Participate in organizing internal PR.

You will also:

• Work closely with the Sales, Projects, and HR teams to create content.
• Keep up with trends in the market, social media, and online services to stay informed.
• Learn about the solutions and services offered by Innoware.
• Continuously learn and grow in the fields of marketing and PR.

Our expectations regarding your knowledge and skills: 

• You are currently pursuing a master’s degree or have already completed your studies in Marketing, PR, Journalism, Economics, or IT.
• You have a strong foundation in marketing and PR, gained through university studies and/or courses.
• You have a strong academic record, as well as solid analytical and logical skills.
• You are actively interested in marketing – you participate in student programs, internships, hackathons, and other marketing/PR events.
• Digital tools: you are proficient in Microsoft PowerPoint, Word, and Excel; you can create basic visual content in one or more graphic design programs. 
• Your English is Upper-Intermediate or higher, and you are fluent in Ukrainian.

Soft skills: we are looking for a responsible, outgoing, and proactive person who is open to new knowledge and technologies and eager to grow in B2B marketing.

For our part, we offer you:

• Training, mentoring, and support from experienced colleagues.
• The opportunity to apply the marketing/PR knowledge you gained at the university and acquire new skills. 
• Opportunities for career growth in marketing and PR within the IT sector. 
• Dynamic and varied work – you’ll have both team projects and independent tasks. It won’t be boring!
• Our values and corporate culture: Innoware is an environment of open, professional communication, teamwork, honest relationships, and mutual trust. We support each other in both work and life. We hold a pro-Ukrainian stance, have not worked with russian companies since 2014, and actively support the Armed Forces of Ukraine.
• Work with Innoware’s amazing and professional team, which is actively growing and evolving. Learn more about Innoware events and your future company at Innoware's LinkedIn page.

Working conditions:

• Primarily remote work, with periodic on-site meetings (~1 time/week) and participation in business events in Kyiv.
• Standard work schedule (Monday through Friday, 9:00-18:00).
• Paid vacation and sick leave.
• Permanent full-time contract, with the option to combine work with completing your university studies.
• Competitive salary reviewed regularly based on your performance. 

Ready to become a true professional in your field and build a career in an IT consulting company?

Please apply with your CV in Ukrainian or English at this website. We’ll carefully review it and invite you for an initial interview if the information in your CV meets the vacancy requirements.

Join us, work with modern Microsoft technologies, and grow together with the Innoware team!

We are looking for a proactive Retention Manager to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role: You will take ownership of the player lifecycle, ensuring our users stay engaged, active, and loyal.

• Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push).
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack: Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You:

• Experience: 1.5–3 years in CRM / Retention Marketing.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer:

• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

About the Role: We are looking for a proactive Email Marketing Specialist to help us build effective user communications and boost retention rates. If you know how behavioral segmentation works, know how to set up complex trigger flows, and most importantly, have solid practical experience with Customer.io — we want to see you on our team!

Responsibilities:

• Campaign Launch: Create, set up, and launch automated flows (trigger-based / lifecycle emails) and regular promotional campaigns.
• Segmentation & Retention: Develop lifecycle communication strategies based on user behavioral segmentation to improve retention metrics.
• Customer.io Management: Take full ownership of the technical setup of campaigns, logic, and triggers directly within the platform.
• Deliverability Control: Monitor email deliverability metrics, maintain sender reputation, and participate in domain warm-up processes.
• Analytics & Optimization: Analyze campaign performance (Open Rate, CTR, Conversion Rate), conduct A/B tests, and provide actionable insights to improve metrics.

Requirements:

• Experience: 1–2 years in a similar role as an Email Marketing Manager or CRM Specialist.
• Tools: Practical, hands-on experience with Customer.io is a strict requirement (must-have).
• Expertise: Deep understanding of email marketing, retention strategies, and lifecycle communications.
• Deliverability: Basic understanding of the technical side of email marketing (SPF, DKIM, DMARC, sender reputation, warm-up).
• Soft Skills: Analytical mindset, strong attention to detail, highly structured, and responsible.
• Language: English level — Intermediate+ (required for working with content and internal communications).

⭐️ Nice to have (A big plus):

• Previous experience in the iGaming / Casino / Betting / Sweepstakes industry or other gambling-related products.

We Offer:

• Flexibility: Remote work format with a flexible schedule, 5/2 schedule.
• Compensation: Competitive salary based on your experience + performance bonuses.
• Benefits: Paid vacation and sick leave, opportunities for professional development and continuous learning.
• Payments in USDT (white crypto);
• Growth: Opportunity for growth within the project.

Reports to: Contact Center Lead

About the Role: We are looking for a communicative, energetic, and customer-oriented Contact Center Operator to join our team. In this role, you will be the voice of our brand — engaging with players, keeping them informed about exciting new offers, and helping them resolve payment issues.

Working closely with our Contact Center Lead, you will ensure every player feels valued and supported. If you are fluent in Portuguese, Italian, and Greek, love talking to people, and want to grow in a dynamic, fast-paced environment — we would love to meet you!

Key Responsibilities:

• Make outbound calls based on assigned tasks and scripts + sending SMS 
• Inform players about available bonuses, promotions, and offers
• Assist customers with failed payments and related issues
• Handle first-line customer inquiries and requests
• Prepare and submit daily activity reports in the approved format
• Participate in daily planning meetings and performance discussions

Requirements & Skills:

• Excellent spoken Portuguese, Italian, and Greek (C1/C2 level)
• Strong communication and active listening skills
• Friendly, confident, and outgoing personality
• Customer-focused mindset with a positive attitude
• Previous experience in a call center or similar role is a plus, but not required

Note: If you enjoy talking to people and creating positive customer experiences, we’d love to have you on our team!

We Offer:

• Format: Remote work. Schedule: Tuesday – Saturday (from 13:00 to 21:00). 
• Compensation: Competitive salary based on your experience + performance bonuses.
• Payments: In USDT (white crypto).
• Growth: Opportunity for professional and career growth within the project.
• Benefits: Paid vacation and sick leave, opportunities for continuous learning.

 Are you looking to kickstart your career in finance and operations? We are looking for a detail-oriented Junior Finance Specialist to join our team. In this role, you will help us manage financial documentation, assist with KYC/KYB procedures, and support our daily operational processes. If you love structure, have a keen eye for detail, and want to grow in a dynamic environment, we’d love to meet you!

Responsibilities:

• Selecting and preparing primary documentation upon request from auditors and partners
• Monitoring the signing of contracts, NDAs, and other documents
• Systematizing and maintaining documents in corporate folders and cloud storages
• Preparing basic legal and corporate document packages for KYC/KYB procedures with banks and partners
• Assisting in the calculation of PSP fees using internal systems and software
• Monitoring and updating invoice payment statuses in the system
• Communicating with internal teams to collect required documents and information

• Supporting operational and administrative financial processes

  Requirements:

• Basic understanding of financial documentation and document flow
• Strong attention to detail and a systematic approach to working with documents
• Proficiency in working with spreadsheets and Google Workspace / Microsoft Office
• Intermediate English level or higher
• Desire to grow and develop in finance, operations, or compliance

• Experience with KYC/KYB procedures or primary documentation will be considered an advantage

  Nice to have:

• Experience working in fintech, payments, gambling, or iGaming projects
• Understanding of how PSPs (Payment Service Providers) and payment systems operate

• Previous experience interacting with auditors or banks

  We Offer:

• Flexibility: Remote work format with a flexible schedule, 5/2 schedule.
• Compensation: Competitive salary based on your experience + performance bonuses.
• Benefits: Paid vacation and sick leave, opportunities for professional development and continuous learning.
• Payments in USDT (white crypto);
• Growth: Opportunity for growth within the project.

We are looking for a proactive Retention Manager with proven experience in the Italy GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the Italian market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the Italian audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in the IT market with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the Italian market (Italy GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a proactive and creative Gamification Manager to take charge of our Smartico platform operations. If you know how to turn the user journey into an exciting game, have a strong grasp of engagement metrics, and are ready to build and scale effective processes—we want you on our team!

🎯 Key Responsibilities:

• Gamification Management: Design, configure, and launch comprehensive gamification mechanics (tournaments, missions, loyalty tiers, mini-games, bonus stores, etc.) on the Smartico platform.
• Monitoring & Analytics: Continuously track the performance of live campaigns, analyze user engagement metrics, and optimize existing mechanics to boost player retention.
• Customer Support Collaboration: Work closely with the support team to promptly resolve complex player escalations regarding bonus allocations or campaign mechanics. Create clear guidelines and help the support agents understand the logic behind active campaigns.
• Idea Generation: Proactively explore and implement new Smartico features and solutions to continuously enhance the overall User Experience (UX).

⭐️ We Offer:

• Format: 100% Remote work, 5/2 schedule.
• Payments: Reliable payouts in USDT.
• Remuneration: Competitive base salary + bonuses directly based on the results and success of the department you build.
• Growth: Tangible opportunities for professional growth and career progression within the project.
• Benefits: Paid vacation and sick leave.

We are expanding the number of CRM campaigns, launching new projects, and scaling content production for the Casino and Sportsbook verticals. That is why we are looking for a creative and detail-oriented Middle Copywriter to help us create effective communications. 

Your main goal will be to create content that drives Retention, Conversion, Deposits, Reactivation, and LTV of our players, as well as improves Open Rates, Click-Through Rates (CTR), and overall campaign conversions.

📌 Main Responsibilities:

• Writing texts for Email, Push, SMS, and In-App messages.
• Creating texts for bonus pages and promos.
• Adapting content for different GEOs.
• Preparing content for Welcome, Active, Upsell, VIP, Reactivation, and Churn segments.
• Participating in A/B testing of communications.
• Working with the CRM team and designers.

🛠 Required Experience with Tools and Technologies:

• Customer.io, Optimove, Salesforce Marketing Cloud, Braze, or similar CRM platforms.
• Jira, Confluence, Google Docs, Figma.

🎯 Our Ideal Candidate:

• Has 2+ years of copywriting experience.
• Knows how to work with promo offers and bonus mechanics.
• Has an Intermediate (B1+) or higher level of English for writing, adapting content, and working with documentation.
• Is highly literate, detail-oriented, responsible, and capable of meeting deadlines.

➕ Will be a Big Plus:

• Experience in iGaming, Online Casino, Sportsbook, Betting, Gambling, Affiliate Marketing, or Fintech niches.
• Understanding of Casino / Sportsbook bonus mechanics.
• Experience writing Landing Page copy and basic knowledge of UX Writing.
• Certifications in Email Marketing, CRM Marketing, or Content Marketing.

💼 What We Offer:

• Flexibility: Remote work format with a flexible schedule, 5/2 schedule.
• Compensation: Competitive salary based on your experience + performance bonuses.
• Benefits: Paid vacation and sick leave, opportunities for professional development and continuous learning.
• Payments in USDT (white crypto);
• Growth: Opportunity for growth within the project.

Profile:

• We provide customer support and Implementation for business in retail and hospitality all over the world that use our products

• We are looking for enthusiastic team players with excellent English communication skills and desire to be a part of the international Client support team (based in Kyiv)!

• You are an analytical thinker, technical-minded and customer-oriented person with problem-solving abilities and strong customer’s needs understanding. Ideally, you have a Technical background or a strong desire to explore the field of software products.

Requirements:

• Fluent and literate English (MUST!);
• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00; 22:00 – 07.00)

• An experienced PC user (General Microsoft Windows knowledge).

• Ideally, you have Technical background or strong desire to explore the field of software and Hardware products;

• Training and time-management skills

Soft Skills:

• Communication;

• Listening;

• Conflict Resolution;

• Empathy;

• Positivity;

• Self-Control.

Would be a plus:

• Previous experience in support function (is a big plus);

• Technical background and IT education ( is a huge plus).

• Experience in working with CRM and Jira;

Why you should choose us:

• We are a product company and you will have a great opportunity to work with advanced and progressive products;

• Our position — great opportunity to implement your ideas!

• We are focused on growth and innovation;

No bureaucracy.

Compensation & Benefits:

• Work in successful U.S. IT company with an international team;

• Participation in challenging project that is famous and successful in the U.S. market;

• Career and proficiency development plans;

• Competitive salary;

• Paid vacation and sick leave;

• Health insurance;

• Referral program;

• Friendly atmosphere and corporate events;

• Comfortable office near downtown close to the metro station.

Responsibilities:

• Help existing and prospective customers by providing them timely and accurate information about eHopper products;

• Identify, analyze and troubleshoot technical issues and provide effective solutions;

• Respond to support queries via email, phone, and chat;

• Address procedural, configuration, software, hardware, and merchant services related issues;

• Provide clear and complete documentation and notes on all service inquiries.

About company:

eHopper is a product company located in New York that provides business management solutions to businesses around the world. Their key product, the eHopper Point Of Sale system enables business retailers to efficiently manage their operations, cut costs and promote repeat business with their customers. Today, eHopper Services, LLC continues to provide point of sale solutions, improve upon their products and influence innovation with business management.

Project Description:

eHopper’s primary product is a point-of-sale system utilized in retail and hospitality industry around the world. We continue meeting the challenges with a strong management team and a support infrastructure committed to work closely.

We need to keep the pace with the market changes and stay ahead of the curve and competition.

Our goal is to continuously improve our product respond to market!

Learn more about eHopper on ehopper.com

Our Customer Support Team works directly with our clients all over the world.

Our customer support agents have the unique opportunity of becoming experts in the field by learning the specifics of the retail industry and obtaining not only technical skills but knowledge of business processes, operational procedures and customers’ daily needs as well.

As a member of the eHopper Team you will be able to start and build your career in an international company where you can use your English skills and communicate on a daily basis with native speakers.

You will gain valuable knowledge and experience by collaborating closely with our Development team in Kiev and colleagues in our NY office.

Our culture of continuous career development will also provide you excellent opportunities for accelerated growth and promotion.

About the Role

We are looking for a proactive and resourceful User Support Manager to build and own our customer support function from the ground up.

This is not just a support role—you will be responsible for creating efficient support processes, implementing AI-driven automation, improving the customer experience, and providing valuable insights to Product and Engineering teams.

If you enjoy solving user problems, optimizing workflows, and working in a fast-growing product company, we’d love to meet you.

Responsibilities

Manage customer support across multiple channels (email, in-app, web).

Deliver fast, professional, and empathetic responses to users.

Build and optimize support workflows using tools like Intercom, Zendesk, or similar platforms.

Implement AI-powered automation (chatbots, macros, routing, workflows).

Analyze customer conversations to identify recurring issues and product improvement opportunities.

Work closely with Product, Engineering, CRM, and Marketing teams.

Create and maintain a comprehensive Help Center, FAQ, and internal documentation.

Define and monitor support KPIs (CSAT, First Response Time, Resolution Time).

Improve support processes to increase efficiency while maintaining high customer satisfaction.

Assist users with billing, subscriptions, payment, and account-related issues.

Requirements

2+ years of experience in Customer Support, Customer Success, or a similar client-facing role.

Excellent written and spoken English (C1/C2).

Hands-on experience with Intercom, Zendesk, or similar customer support platforms.

Experience with workflow automation and AI-powered support tools.

Strong analytical mindset and ability to work with support metrics.

Excellent organizational and communication skills.

Ability to manage a high volume of tickets without compromising quality.

Customer-first attitude with strong problem-solving skills.

Nice to Have

Experience in mobile apps, gaming, streaming, SaaS, or digital media.

Experience with Braze, Mixpanel, or similar analytics/CRM platforms.

Experience building a support department from scratch.

Experience supporting subscription-based products.

Understanding of Apple App Store and Google Play payment ecosystems.

What We Offer

Competitive salary.

Fully remote work.

Opportunity to build and lead the support function from day one.

Fast-paced international environment.

Career growth in a rapidly scaling product company.

High level of ownership and direct impact on the product and customer experience.

Ideal Candidate

We’re looking for someone who combines strong customer communication skills with operational thinking. You should be comfortable working independently, improving processes, leveraging AI to automate repetitive tasks, and collaborating across teams to create an outstanding user experience.

Film Director & Showrunner (AI-Tech Approach)

We are looking for a visionary Film Director & Showrunner to lead the creation of high-end short-drama series. This role is for a cinematic powerhouse who understands deep storytelling, blocking, and dramatic structure, but is also ready to embrace Generative AI as their primary production engine.

You don’t need to be a software engineer, but you must be digitally native and tech-curious. We need a storyteller who can translate a traditional director’s "eye" into the world of AI-assisted filmmaking, turning scripts into seamless, prestige-quality visuals.

The Role

As the lead creative, you will act as a "one-person studio." You’ll take a project from concept to final master, using AI tools to build worlds, maintain character consistency, and direct virtual "performances." You are the bridge between classic film theory and the future of automated production.

Responsibilities

* Showrunning & Vision: Lead the narrative strategy and maintain a cohesive "look and feel" across a complete short drama series.

* Directorial Leadership: Apply your mastery of lighting, composition, and performance to AI outputs, ensuring they mirror the quality of high-end television.

* Creative Asset Management: Use AI-assisted tools to build storyboards, shot lists, and backplates that align with your directorial vision.

* Technical Execution: Personally responsible for the final "director’s cut." While you’ll have support, you should be comfortable getting hands-on with generation, assembly, and refinement.

* VFX & Polish: Oversee (and perform) the cleanup of AI artifacts to ensure visual consistency and a seamless cinematic experience.

* Ethical Oversight: Ensure all content meets brand guidelines and respects intellectual property standards.

Requirements

* Professional Directing Background: Proven experience as a Film Director or Showrunner with a portfolio that demonstrates a deep grasp of "the language of film."

* Cinematic Mastery: An expert understanding of film theory, pacing, and how to evoke human emotion through a lens.

* Tech-Savvy Mindset: You should have a basic, functional understanding of AI tools (like Midjourney, Runway, or Luma) and a massive appetite to learn more. You aren't afraid of new interfaces or evolving workflows.

* NLE Proficiency: Expert-level skills in industry-standard software like Adobe Premiere Pro, DaVinci Resolve, or Avid.

* Post-Production Knowledge: High-level proficiency in After Effects or similar tools for masking, compositing, and "fixing it in post."

* Adaptability: The ability to find creative workarounds for the current limitations of AI technology.

Bonus Skills

* Experience with AI audio/music tools (e.g., ElevenLabs, Udio, Suno).

* A "hacker" mentality—someone who loves testing new tools the day they drop.

Position: IT Recruiter (Remote)

Company: Konexta Agency

Location: Remote

Employment Type: Full-time

Role Overview

We are looking for a proactive IT Recruiter to manage end-to-end recruitment processes for international tech clients. The role requires strong sourcing expertise, ownership mindset, and the ability to close complex technical positions remotely.

Key Responsibilities

• Build and maintain a strong candidate pipeline using LinkedIn, job boards, referrals, and direct sourcing.

• Conduct structured screening interviews and competency-based evaluations.

• Coordinate technical interviews and ensure timely feedback loops.

• Manage offer negotiations and support candidates through the onboarding stage.

• Maintain accurate reporting and recruitment analytics.

Requirements

• Strong sourcing and headhunting skills.

• Ability to work independently in a fully remote environment.

• Strong communication and stakeholder management skills.

What We Offer

• Fully remote work format.

• Competitive compensation with performance-based bonuses.

• Access to international clients and diverse tech projects.

• Career growth opportunities within a scaling recruitment agency.

• Structured processes and a results-driven team culture.