Remote jobs in Europe

About Us:

We are an ambitious and fast-growing iGaming company focused on delivering high-quality entertainment and an exceptional player experience across Tier 1 and Tier 2 European markets. As we scale, we are looking for an experienced Head of Customer Support & Success to build and lead our Customer Support function, ensuring first-class service, operational efficiency, and player satisfaction.

Your Mission:

As the Head of Customer Support & Success, you will design, lead, and optimize the Customer Support operations to ensure an efficient, proactive, and scalable structure. You will champion the customer experience, drive retention, and build loyalty while integrating cutting-edge technologies and data-driven processes.

Your key responsibilities:

✅ Develop and manage a world-class, lean, and technology-driven Customer Support department.
✅ Lead technical implementations, organizational design, and control functions for the support team.
✅ Recruit, train, mentor, and continuously develop a high-performing, multilingual support team.
✅ Foster collaboration with platform providers, development teams, and third-party partners.
✅ Continuously enhance the player experience, drive engagement, and facilitate organic growth.
✅ Design and roll out customer-centric, transparent policies, procedures, and standards.
✅ Launch and refine critical processes including:
• Player acquisition and conversion via Live Chat, Phone, SMS, Messaging Apps (with payment method suggestions).
• Upsell and cross-sell strategies with scripts and coaching.
• Player retention, reactivation, and loyalty workflows.
• Emergency and exceptional situation handling protocols.
• Critical issues escalation, resolution, and reporting processes.
✅ Build and maintain a comprehensive Knowledge Base for onboarding, training, and operations.
✅ Define, monitor, and report on core and secondary KPIs for the Customer Support function.
✅ Drive data-informed decision-making, continuous improvement, and service excellence.

What We’re Looking For:

✔ Proven leadership experience in Customer Support/Success within the iGaming industry, with a focus on European T1/T2 markets.
✔ Strong understanding of Curacao licensing requirements and compliance in customer service.
✔ Track record of building and scaling efficient, tech-enabled support teams.
✔ Expertise in implementing CRM, Live Chat, Telephony, and omni-channel support solutions.
✔ Data-driven mindset with hands-on experience developing KPI frameworks and reporting structures.
✔ Excellent communication skills with the ability to collaborate cross-functionally and influence stakeholders.
✔ Player-centric approach, combining empathy with commercial acumen.
✔ Familiarity with best practices from leading iGaming operators is a plus.
✔ Upper Intermediate in English; additional European languages are a bonus.

Why Join Us?

🌟 Be instrumental in shaping the player experience for a high-growth iGaming brand.
🌍 Work with an international, ambitious, and innovative team.
🚀 Opportunity to build your department from the ground up with full ownership.
🎯 Competitive compensation package and performance incentives.

A fast-growing gaming tech company based in Tel Aviv, expanding our QA team in Ukraine to deliver world-class online entertainment experiences.

We’re looking for a Senior Automation QA Engineer who can design, build, and maintain a scalable end-to-end automation framework for complex, high-performance web systems. You’ll work closely with R&D, DevOps, and product teams to ensure quality, reliability, and speed across our platforms.

What You’ll Do:

• Develop and evolve automated E2E tests with Playwright/Selenium using TypeScript or JavaScript
• Define and execute testing strategies for functional, regression, and integration testing
• Validate API performance and system reliability (REST, Postman, Jest/Supertest)
• Integrate automation into CI/CD pipelines and track key performance metrics
• Collaborate with cross-functional teams to uphold best QA practices

What You Bring:

• 5+ years in QA, 3+ in test automation
  Solid hands-on experience with Playwright/Selenium
  Strong coding skills in JavaScript/TypeScript
  API and performance testing experience

Will be a Bonus: background in gaming or fintech, knowledge of SQL

If you’re looking for a job where you just “follow the brief” and churn out keyword-stuffed articles — this is not for you.
But if you want to write content that ranks, gets read, and actually helps businesses grow — welcome to Digital Traffic PRO 🚀

🔥 Why You’ll Love Working with Us

• No micro-management — your ideas matter.
• You’ll work closely with SEO specialists, not just follow dry briefs.
• Real projects with international clients (US, EU).
• Paid training: SEO, copywriting, English — we invest in your growth.
• 100% remote, flexible schedule, zero bureaucracy.

🧠 What You’ll Do

• Write SEO-optimized content in German: blogs, landings, categories, guest posts.
• Turn SEO briefs into engaging, structured, brand-aligned texts.
• Collaborate with SEO team to make sure content performs.
• Adapt tone of voice across niches (tech, SaaS, eCommerce, lifestyle).
• Propose new ideas, topics, and creative directions.

✅ What We Expect

• German: B2+ (native-like writing is a must).
• Experience: 1+ year in SEO copywriting or content marketing.
• Portfolio with 3–5 strong samples (articles or pages that rank).
• Understanding of on-page SEO: keywords, meta tags, structure.
• Strong grammar, creativity, and attention to detail.
• Proactive, analytical, and curious about SEO.

💡 Nice-to-Haves

• Experience in eCommerce / SaaS / Shopify / B2B projects.
• Knowledge of ad copywriting (Google Ads, Meta Ads, CRO).

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times
• English — B2 level or higher

• one of the following languages — French, Spanish, or German (B1 level or higher).

   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)
• Willingness to work shifts and be available outside standard hours for VIP client needs
•  
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WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Pitch Avatar is a startup that helps teams and speakers create impressive video presentations using avatars and AI. We’re growing fast and expanding our user base — now we’re looking for someone who will become the voice and face of our product for our clients.

The project combines elements of a SaaS platform, generative AI (ChatGPT, Whisper, TTS) and real-time multimedia content (WebSocket / WebRTC).

Responsibilities
Managing a team of testers, mentoring
Organizing testing processes, distributing tasks, and quality control
Conducting manual and automated testing of Web and mobile Web applications
Developing, supporting, and optimizing autotests (UI, REST, WebSocket, WebRTC)
Analyzing requirements and specifications, preparing test plans and test cases
Reporting and supporting found defects until they are fixed
Testing integrations between REST API and WebSocket streams
Performing performance testing (k6 or similar tools)
Interacting with PM, developers, AI/ML and monetization teams
Participating in improving QA processes and building automation infrastructure

Requirements
3+ years of experience testing Web applications, of which at least 1 year in a Lead/Senior role
Practical experience with test automation in Playwright
:white_small_square: preferably in Java, but JS/TS or Python
Understanding BDD / Cucumber principles - desirable
Experience in REST API automation (Playwright, Postman, Swagger)
Experience in WebSocket / WebRTC automation (message validation, REST integration)
Knowledge of HTTP / HTTPS basics, client-server architecture
Experience in JSON response analysis and business logic validation
Understanding SQL (JOINs, queries, data validation)
Experience with GitLab / GitHub, Jira, Confluence, TestRail / Testiny
Knowledge of Charles / Fiddler or similar for network request analysis
Basic experience with Python / Pytest, libraries for semantics testing, audio metrics will be an advantage
Experience in conducting performance tests (k6, JMeter, Locust) - desirable
Written English - not lower than Intermediate

Will be a plus

Experience in building CI / CD pipelines for automated tests (GitLab / GitHub Actions)
Knowledge of AI service testing principles (LLM, speech-to-text, text-to-speech)
Experience in configuring Docker / AWS environments
Experience in forming a QA strategy for complex distributed systems

We offer

Interesting project at the intersection of SaaS, AI and multimedia
Full remote work
Competitive compensation
Official contract with an Austrian company
25 paid working days of vacation
Paid sick leave
Adequate management, freedom of decisions, knowledge culture
The opportunity to influence the architecture of test automation and QA processes

Responsibilities:

• Performing testing of sprint tasks (functional and smoke testing);
• Executing regression testing before releases;
• Creating, updating, and maintaining test documentation (checklists, test cases);
• Developing and maintaining automated test scripts for Web and API using Playwright, Cypress, Selenium, Postman, REST Assured;
• Analyzing automation test results and create detailed defect reports
• Collaborating closely with developers and product team to clarify requirements and reproduce issues;
• Suggesting improvements to testing processes, automation coverage, and overall product quality.

Requirements:

• Strong understanding of software testing principles, QA methodologies, SDLC, STLC;
• Practical experience with automation testing using Playwright, Cypress, or Selenium (UI automation);
• API automation experience using Postman and/or REST Assured.
• Solid knowledge of JavaScript/TypeScript or Java/Python (depending on the chosen automation framework);
• Experience writing and maintaining test cases, checklists, test plans;
• Experience with version control systems (Git);
• Ability to analyze logs, results, and detect root causes of failures;
• Ability to accelerate testing processes by leveraging AI tools (e.g., generating test scripts, test data, or documentation using AI);
   

Would be a plus:

• Experience working in Agile / Scrum teams;
• Knowledge of SQL and basic database querying for test validation;
• Experience with performance or load testing (e.g., JMeter, k6);
• Experience with test reporting dashboards (Allure, TestRail, Zephyr, etc.);
• Understanding of cloud environments (AWS, GCP, Azure) and test execution in cloud pipelines;
• Familiarity with best practices of Clean Code and test automation architecture.

We offer:

• Regular result-based salary reviews;
• Comfortable working hours (10-19 Kyiv time zone);
• Bonus system;
• Established product-focused environment;
• Range of tasks, from quick and simple to challenging investigation to run;
• Cheerful & dynamic environment;
• Friendly and open-minded team;
• Virtual workspace with perspective to move into one of the offices;
• Mentorship;
• Attractive social package (unlimited and paid sick days, fully paid vacation, birthday day off, etc;)
• Sport and English classes discounts.

Hiring steps:

• First interview with the Recruiter;
• Technical interview with the Team Lead;
• Job Offer.

About Us

We are a dynamic company at the forefront of Health Tech, building innovative solutions that simplify medical product sales, telehealth services, and prescription management. Our platforms empower doctors to prescribe seamlessly, enable patients to access their medications without delays, and connect pharmacies into a smooth digital workflow.

We are expanding and looking for a Product Manager with a focus on patient experience and prescription services. This role is critical in shaping how patients and providers interact with our telehealth platform, ensuring prescription flows are intuitive, fast, and reliable.

Key Responsibilities

• Patient & Provider Experience: Gather and analyze user feedback (patients, doctors, pharmacies) and translate it into impactful features.
• Prescription Flow Optimization: Design, implement, and refine flows that minimize friction in prescription creation, approval, and delivery.
• Product Discovery & Strategy: Define product goals, align them with business strategy, and maintain a clear roadmap.
• Cross-functional Collaboration: Work closely with engineering and design teams to create intuitive, reliable, and scalable solutions.
• Metrics & Insights: Monitor adoption, patient satisfaction, and prescription fulfillment KPIs; use insights to guide continuous improvement.

Required Skills and Qualifications

• Proven experience as a Product Owner/Manager in health tech, telehealth, or digital prescription services (experience in the US medical field is a strong plus).
• Solid understanding of healthcare workflows (telehealth, prescribing, pharmacy integration).
• Strong skills in requirement gathering, product discovery, and prioritization.
• Ability to translate patient and provider needs into clear product requirements and user stories.
• Experience with automation, integrations, and platform usability improvements.
• Excellent communication, negotiation, and stakeholder management skills.
• Availability for at least 4 hours of overlap with US time zones.

What We Offer

• A chance to impact the future of telehealth and digital prescriptions.
• A dynamic and innovative environment with direct influence on patient experience.
• Opportunities for professional growth in health tech product leadership.
• Competitive salary.
• Flexibility to work remotely.

Overview

Our Partner, who connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe is looking for a Application Security Engineer. You’ll be working at the intersection of cutting-edge biometrics, behavioral analytics, and next-gen identity orchestration – helping the world’s leading brands safeguard millions of users. 

Main Responsibilities

– Lead security reviews across both iOS and Android, with a strong understanding of the low-level capabilities of the operating systems.

– Research and explore mobile OS internals, including system services, security mechanisms, and data collection points across both Android and iOS.

– Stay up-to-date with the latest platform changes, OS versions, and security enhancements.

– Collaborate closely with security researchers and backend engineers to design and implement advanced security solutions.

– Work in a team developing developer-centric products, enabling seamless integration into clients’ apps across industries such as banking.

Mandatory Requirements

– At least 6 years of hands-on experience in mobile security for Android and iOS.

– Experience developing security solutions for mobile platforms (threat modeling, attack surfaces, RASP, root/jailbreak detection, anti-tampering, etc.).

– Profound understanding of mobile operating systems, including: Application lifecycle management; Resource management and performance optimization; Deep familiarity with OS internals (memory, threading, security models).

– A strong sense of ownership, independence, and problem-solving skills; you get things done.

– Upper-intermediate English level.

As a plus:

– Strong experience with mobile security for SDKs, preferably used by third-party developers and large-scale organizations.

– Deep understanding of trusted hardware components (TEE, Secure Enclave, KeyStore).

We offer

– People-oriented management without bureaucracy;

– The friendly climate inside the company is confirmed by the frequent comeback of previous employees;

– Flexible working schedule;

– 18 vacation working days per year, plus all national holidays;

– 10 sick leave days;

– Free English classes with native speakers;

– Dedicated HR;

OUR STEPS:

✅ Intro call with a Recruiter — ✅ Client tech interview — ✅ Tech interview with livecoding — ✅ HR client interview — ✅ Offer

Required skills

— 1+ years of experience in quality assurance of Web & Mobile applications
— Understanding of the development processes and software life cycle
— Good knowledge of different testing methods, techniques, and types
— Experience in discovering showstopper defects and find reproduction steps to crashes
— Solid exploratory testing skills and knowledge to apply the right level of testing for some specific features
— Ability to write QA documentation — Test cases, Checklists

— Experience with Figma & Chrome DevTools
— Experience with test management tools (e.g. TestRail or others)
— Experience with bug tracking system (JIRA or other)
— Experience with Agile development framework
— Good communication skills

Responsibilities

— Conduct functional testing of Web and Mobile application, including both GUI and API tests
— Design/maintain and execute test cases/checklists
— Report defects and working with the team to resolve them 
— Provide defects root cause analysis
— Actively collaborating with developers and business stakeholders to clarify requirements
— Work closely with all scrum teams/product owners to make sure each release meets high-quality standards

We offer:

• 21 working days paid leave per year
• 15 paid documented sick leaves per year
• 5 Flexible days

About the Role:

We're growing fast and are excited to expand our team! We're looking for a passionate IT Project Manager to join our partner team and help us continue our journey of innovation and excellence.

 Responsibilities:

• Internal and External communication on the main stages (design, platform provider, product owners)
• Effectively manage and control parallel projects.
• Monitor and analyze key performance indicators (KPIs)
• Compile and present comprehensive project reports
• Compile and present complete reports or notes on projects and meetings.
• Process (Agile/Scrum ceremonies, daily + status checks)

Experience:

• Minimum of 3 years' experience in Project Management
• Proficiency in engaging with customers in the IT domain
• Proficient in assembling, processing, and formulating project requirements
• Expertise in devising plans for scrum teams across different timeframes, adept at navigating change
• Comprehension of web development principles and Software Development Life Cycle (SDLC)
• Proved effective direct people management 5+ employees teams
• Exceptional aptitude for handling stakeholders with finesse
• Profound ability to oversee multiple projects in a dynamic environment
• English level: Upper-Intermediate 

Technical/specialized knowledge:

• Basic knowledge of Project Management in gambling domain
• Experience working using various methodologies (Scrum, Kanban)
• Theoretical knowledge on methodologies (Agile, Scrum, Kanban, Waterfall)
• Proven experience working in gambling or similar domains
• Basic Technical understanding of Gambling platform components
• Proven Leadership and communication skills
• Ability to find and deep search for edge to edge cases over requirement.
• Being proactive over communication and strict with notes and future results and follow ups 

What We Offer:

• Flexible remote work schedule
• Paid sick leave and vacation days
• All necessary equipment provided as needed
• Opportunities to participate in internal company events, open discussions, product meetups, and training sessions on soft skills development

A supportive work environment with no micromanagement or rigid hierarchy—quick decision-making is our style.
 

Who we are:

We’re a Ukrainian multi-product company building powerful tools for database management, data connectivity, and productivity - trusted by over 500,000 users across 120 countries. 

Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products. 

We’re committed to enhancing the experience of our customers across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals. 

Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many other companies that deserve their place in Fortune-100 and Fortune-500. 

Whether it’s global companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support. 

Driven by passion, we play a substantial role in shaping the future of data management 
 

Product that needs your engagement: 

Skyvia is a versatile no-code SaaS cloud platform designed for data integration, automation, backup, management, and connectivity. It offers support for over 200+ connectors, including popular cloud applications like CRMs, marketing tools, support systems, and management solutions, as well as databases and data warehouses. 
 

Your mission: 

Drive Skyvia's revenue growth through building and optimizing the revenue engine (Marketing, Sales, Customer Success), ensuring predictable pipeline generation and scalable execution across all channels. 

The impact you will make: 

• Own revenue funnel performance and drive predictable growth 
• Define, track, and optimize core revenue metrics and forecast accuracy 
• Lead and align Sales, Marketing, CS, and Partnerships toward shared growth goals 
• Oversee inbound, outbound, and PLG channels with clear performance metrics 
• Implement and manage RevOps tools for attribution, dashboards, cohort analysis 
• Maintain CRM structure, pipeline hygiene, reporting dashboards, and forecasting accuracy 
• Collaborate with Head of Skyvia on strategic initiatives, growth priorities, and investor readiness 

Your future challenges: 

1. Positioning Skyvia as a credible challenger to global iPaaS/ETL leaders in the mid-market segment. 
2. Transitioning Skyvia from founder-led growth to a scalable, repeatable revenue model. 
3. Preparing the revenue function for Series A: building investor-ready metrics, narratives, and scale-up playbooks. 
4. Turning fragmented sales, marketing, and CS activities into one predictable growth engine. 
5. Establishing a strong RevOps foundation to ensure data-driven decisions and accurate forecasting. 

We’re looking for someone who has experience with:  

1. Cross-functional revenue leadership – Leading Sales, Marketing, and Customer Success as one revenue engine aligned to growth outcomes. 
2. Growth planning & budget accountability – Driving predictable ARR expansion through planning, forecasting, and disciplined budget use. 
3. Revenue operations architecture – Designing scalable processes, metrics, and playbooks that accelerate revenue growth. 
4. CRM mastery (Zoho at Skyvia) – Building automation, reporting, and pipeline discipline in CRM systems to enable scalable growth. 
5. PLG/SLG hybrid execution – Balancing product-led and sales-led motions to maximize growth across customer segments. 

Soft Skills: 

• Ownership & accountability  
• Cross-functional teamwork  
• Strategic thinking  
• Analytical & systems mindset  
• Networking & influence 

Benefits you get: 

Maintain your work-life balance 

Manage your own working hours with our flexible schedule 

19 days of annual vacation granted on a pro-rata basis 

No overtimes required 

Flexible remote format

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices 

Stay healthy 

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad. 

15 working days of sick leave per year — because your health is a priority. 

Grow with us 

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker 

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills 

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team 

Promotions, rotations, and transitions — when you feel like your skills could be useful in other positions or team 

We are a perfect match if you share our values 

We are professionals in our field and enjoy solving complex tasks. 

We know how to focus on the product, think big, and at the same time delve deep into the details. 

We create a calm and friendly atmosphere within the company. 

We value open and transparent communication, with honesty and trust at the core. 

We are open to new things and constantly develop through regular knowledge sharing, which helps us evolve continuously. 

Most importantly, the company creates an environment where we can fulfill our potential on a solid foundation. 

Our Hiring process: 

• Recruiting interview 
• Tech Interview (V+S) 
• Case Interview 
• Management Interview 
• Offer call 
   

We approve of a flexible approach, so these steps might be changed individually. 

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted. The timeframe for feedback between interview stages may take up to 2 weeks. 

We are seeking an experienced Senior Scala Software Engineer to join a project focused on enhancing and extending a specific system within our platform. This role is suited for someone who can quickly adapt to an established architecture and contribute effectively to delivering high-quality, production-ready software. The emphasis is on hands-on development, technical documentation, aligned with current technical direction, not long-term design ownership or system re-architecture.

We are a supportive, inclusive group that values collaboration and fosters a strong sense of belonging. Our team operates with transparency and alignment, driven by scaled agile practices, working closely with the product and design teams to shape and refine requirements, while fostering a culture of continuous improvement. This includes leveraging agile methodologies to ensure iterative delivery, cross-functional collaboration, and consistent alignment with business goals.

We’re driven by values that shape how we work together every day:
Teamwork, ownership, accountability, proactivity, transparency, empathy, inclusivity, and a commitment to continuous learning and growth.

Requirements

• 5-7+ years of professional experience
• Strong hands-on software development experience with modern engineering practices
• Proficiency in: Scala
• Experience with distributed systems, microservices, and serverless patterns
• Ability to work within existing architectures with a focus on consistency, maintainability, and delivery
• Proven experience in actively promoting and applying unit testing as an integral part of daily development practice
• Attention to detail
• Skilled in creating clear technical documentation and implementation strategies
• Comfortable with evaluating solutions pragmatically and applying proven patterns within defined boundaries
• Strong collaboration and communication skills in cross-functional teams
• Fluent in English

Nice to have:

• Experience in NodeJS, TypeScript, Kafka, MongoDB, GraphQL
• Experience with Test-Driven Development (TDD) or Behavior-Driven Development (BDD) 
• Team leadership experience

Job responsibilities

• Contribute directly to a pre-scoped system as part of a defined project initiative
• Collaborate with and guide engineers and product managers to translate requirements into solid implementations
• Ensure code quality, reliability, and performance through thoughtful development and testing practices
• Align your work with existing patterns and decisions, integrating effectively into our established software ecosystem
• Document and communicate your work clearly to support smooth deployment and maintenance
• Participate in code reviews and technical discussions focused on short-term outcomes and cohesive delivery

We are looking for a passionate BI Data Analyst to join us and make our products greater!

Responsibilities

• Develop and support the in-house Business Intelligence software.
• Build and automate reports, dashboards, and visualizations to provide users with access to key metrics and performance indicators.
• Support and improve the revenue/LTV predictions for subscription-based monetization (mobile and web).
• Collaborate with UA/Marketing team to understand business needs, provide data-driven insights and intelligence solutions to optimize traffic acquisition.

Requirements:

• Bachelor's degree in a relevant field such as Computer Science, Mathematics, Statistics, or a related discipline.
• 4+ years of commercial experience as a Data Analyst, with a strong focus on data manipulation, analysis, and visualization.
• Proficiency in SQL and Python for data querying and manipulation.
• Experience with Tableau, PostgreSQL, and Airflow.
• Experience working in B2C product companies with hands-on experience with subscription-based monetization in web and mobile products.
• Solid understanding of unit economics, its key metrics, and the interplay between monetization and user acquisition.
• Goal-oriented mindset with responsibility for results, ability to see and take a business context, and to align solutions with business needs, structured critical thinking with a strong focus on problem solving and keen attention to detail.
• Great teamplay and communication skills with the ability to convey complex concepts to both technical and non-technical stakeholders, abilities to prompt colleagues and support them, to be self-driven and to make decisions autonomously but to know exactly when to ask for help.

Trinetix is looking for a skilled Business System Analyst. 

You’ll be part of a dynamic, international team working on large-scale enterprise platforms for a leading U.S.-based client in the consulting and financial services sector. Our mission is to build impactful, high-tech solutions that streamline business operations, enhance efficiency, and drive digital transformation. 

We focus on solving real business challenges—developing robust platforms that support critical decision-making and operational excellence. Our projects span across continents, offering the opportunity to collaborate with top-tier professionals from around the world. Welcome to join a Global Team Driving Real-World Innovation. 

Requirements 

• 3+ years of experience in Business Analyst role; 
• Proven track record of successful projects; 
• Ability to work with large volumes of raw information to create documentation for development; 
• Attention to details and desire to create an order in documentation; 
• Knowledge of the theory in the field of business analysis; 
• Understanding of work specifics with customers of the American market; 
• Excellent English; 
• Ability to speak the same language with customers, developers and designers; 
• Knowledge of SCRUM and BABOK techniques; 
• Experience in Safe, Azure DevOps, Jira, Confluence, Figma; 
• Good baseline knowledge of SDLC, API integrations; 
• Strong problem-solving and facilitation skills; 
• Self-development and constant learning in the field of business analysis; 
• Scrum Master experience is a plus. 

Core Responsibilities 

• Close cooperation with the development and Product Owners; 
• Constant communication with the stockholders for the purpose to formulate or specify the existing requirements from the stage of project kick-off to support; 
• Requirements elicitation and documentation creation (Detailed User Stories, Use Cases, nFRs, BPMN, UML charts, etc); 
• Facilitation and participation of Daily Scrum meeting with customer; 
• Active collaboration with the cross teams; 
• Board management; 
• Backlog maintenance;  
• Validation of mockups with the Product Owner; 
• Participation in testing scenarios creation, test cases review, user acceptance testing (UAT); 
• The ability to listen to the customer; 
• Keeping product documentation up to date; 
• Preparation and conduction of Demo meetings. 

What we offer   

• Continuous learning and career growth opportunities 
• Professional training and English/Spanish language classes   
• Comprehensive medical insurance 
• Mental health support 
• Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more 
• Flexible working hours 
• Inclusive and supportive culture 

We are seeking a Team Lead w/ strong Frontend or Full Stack (Frontend + Java) experience to oversee a distributed, cross-functional team of 7+ members (including back-end, front-end, full-stack, database developers, and QA engineers) while also contributing technically to our projects. Reporting directly to the CTO, you will ensure successful sprint delivery, maintain high development standards, and foster a results-oriented culture. You will be accountable for the team’s performance, guiding technical decisions within your domain and handling administrative responsibilities such as goal setting, mentorship, and performance reviews.

Main Responsibilities:

• Oversee and lead design, development, and maintenance of new and existing application features.
• Oversee and lead upgrades and refactoring of existing application functionality using modern technologies and frameworks such as React and Java.
• Participate in the architectural design and development of high-quality applications.

Expected Results:

• Strong Team Performance – Maintain a high-performing, accountable team that consistently delivers on sprint goals.
• Reliable Delivery – Ensure timely, high-quality releases that support business growth and market expansion.
• Technical Excellence – Drive Frontend (and optionally Java) best practices, ensuring maintainable, scalable, and efficient solutions.
• Operational Efficiency – Improve workflows, reduce bottlenecks, and enhance cross-functional collaboration.

Professional Qualifications:

• Minimum of 7 years of experience as a Frontend or Full Stack (Frontend + Java) Developer, with at least 2 years in a leadership or team lead capacity.
• Proven track record of contributing to 3+ projects (a portfolio or a GitHub account will be a significant plus).
• Strong knowledge of modern Frontend technologies and frameworks.
• Expertise in JavaScript, TypeScript, React and their integrations with RESTful APIs.
• Deep understanding of micro-frontend architecture.
• Experience with state management (MobX, Redux, Zustand, etc.)
• Strong understanding of web security principles (OWASP, XSS/CSRF protection).
• Familiarity with build tools like Maven or Gradle.
• Adherence to software development best practices: SOLID, DRY, YAGNI, KISS principles, and GoF Patterns.
• Experience in CI/CD pipelines using tools such as Docker, CircleCI, or GitLab.
• Comfortable reading and refactoring existing codebases.
• Proven ability to lead and inspire a diverse technical team in a distributed environment.
• Strong sense of initiative, proactivity, and accountability for team results.
• Excellent communication and conflict resolution skills.
• Effective time management and organisational abilities.
• Results-oriented with a knack for problem-solving and decision-making.
• English - upper intermediate.

Will be a plus:

• Previous experience in the fintech industry.
• Experience with payment integrations.
• Familiarity with BPM tools, such as Camunda.
• Experience with Next.js.
• Expertise in React Native.
• Experience with UI component library design and management.
• Expertise in Java.
• Working experience with PostgreSQL and AWS technologies (e.g., Lambdas, API Gateway, DynamoDB).
• Experience with Microservices and Hexagonal architecture.

What We Offer:

• Join a fast-scaling FinTech company where your decisions shape the business and your contributions truly matter.
• Attractive compensation package aligned with your experience and performance, plus performance-based incentives.
• Enjoy 20 paid days off annually, flexible scheduling, and a supportive, people-first culture.
• Comprehensive medical coverage to keep you and your family protected.
• Work in an international, agile team with ambitious goals, modern tools, and a strong sense of purpose.