SkinnyRx

Why this role exists

SkinnyRx is scaling rapidly, and retention has become one of our most critical growth levers. We are looking for a Head of Retention who will own the full post-acquisition customer journey — from first prescription to long-term adherence and lifetime value.

This role exists to turn data, behavioral insights, and experimentation into sustainable revenue growth. You will build and lead retention strategy across product, lifecycle marketing, and analytics, ensuring patients stay engaged, compliant, and successful with their weight loss programs.

Core responsibilities

Retention Strategy & Ownership

• Own retention, churn reduction, LTV, and cohort performance across the entire patient lifecycle.
• Define and execute a long-term retention roadmap aligned with business and medical outcomes.

Lifecycle & Engagement

• Design and optimize lifecycle journeys (onboarding, activation, adherence, renewal, win-back).
• Partner with Product and Marketing to improve in-app, email, SMS, and CRM-driven engagement.

Data & Experimentation

• Build a strong experimentation culture: hypotheses, A/B tests, cohort analysis, and clear success metrics.
• Analyze behavioral data to identify drop-off points, churn drivers, and growth opportunities.

Cross-functional Leadership

• Work closely with Product, Engineering, Medical, Compliance, Marketing, and Operations teams.
• Translate insights into clear product requirements and actionable initiatives.

Team & Process (as we scale)

• Help shape retention processes, dashboards, and reporting standards.
• Potentially hire and lead retention-focused analysts or lifecycle specialists over time.

Minimum requirements

Experience

• 4+ years in retention, growth, lifecycle marketing, or product analytics roles.
• Proven experience owning retention metrics in B2C or subscription-based products.

Analytics & Tools

• Strong understanding of cohorts, funnels, LTV, churn, and experimentation frameworks.
• Hands-on experience with analytics tools (Amplitude, GA, Metabase).
• Ability to work closely with data and make decisions backed by evidence.

Product & User Mindset

• Experience collaborating with product and engineering teams on retention-driven features.
• Strong user empathy and understanding of behavioral economics.

Communication

• Fluent spoken and written English (B2+).
• Comfortable presenting insights, roadmaps, and results to leadership.

Ownership Mentality

• Able to take ambiguous problems, define structure, and drive them to measurable impact.

Preferred

• Experience in healthcare, telehealth, wellness, or regulated products.
• Experience with subscription, refill-based, or adherence-driven business models.

• Background in growth or experimentation-heavy environments.

   

What we offer

• A key leadership role with direct impact on company growth and patient outcomes.
• Full ownership of retention strategy in a fast-growing health-tech product.
• Remote-first culture with flexible working hours.
• Competitive salary.
• Opportunity to build and scale retention as a core company function.

About the Role

We're building one of the fastest-growing telehealth platforms in the weight loss space, and our marketing team is genuinely strong — creative, in-house, and moving fast. The one gap we have is email, and we're done patching it with an agency. We need someone who owns this channel completely, top to bottom, and treats it like a core growth lever — not a checkbox.

This is a senior individual contributor role. You'll be the entire email function. That means strategy, execution, QA, segmentation, performance, and iteration — all yours.

What You'll Own

• Full lifecycle email program: acquisition, onboarding, retention, winback, transactional
• Campaign strategy and calendar across patient and prospect audiences
• Copywriting and creative direction (working with our in-house design team and Creative Director)
• Segmentation, A/B testing, and continuous optimization
• Deliverability monitoring and list hygiene
• Reporting and analysis — you define the metrics that matter

• Platform ownership (integrations, automations)

   

What We're Looking For

• 5+ years of hands-on email marketing experience, with at least 2–3 years owning the channel independently (not just executing someone else's strategy)
• Proven track record of building and scaling email programs from scratch or significantly improving underperforming ones — with numbers to back it up
• Strong copywriting instincts; you know what a good subject line feels like and why it works
• Deep understanding of segmentation, behavioral triggers, and lifecycle logic
• Solid grasp of deliverability fundamentals (sender reputation, domain warming, spam filters)
• Experience with at least one major ESP (Klaviyo, Customer.io, or similar) at an admin/owner level

• Comfortable with data — you can pull your own reports, interpret them, and make decisions without waiting for an analyst

   

We will not consider candidates with less than 5 years of experience or candidates who have primarily worked in support/execution roles without strategic ownership.

This role requires someone who has run an email channel before — not someone who wants to learn how.

Bonus Points

• Experience in DTC health, wellness, or subscription businesses
• Familiarity with HIPAA-adjacent communications or regulated industries

• Experience replacing or transitioning away from an agency setup

   

Why Join

• Strong in-house creative team to collaborate with — no fighting for design resources
• Real ownership with direct impact on revenue
• Fast-moving environment where decisions get made and things actually ship

• Competitive compensation, fully remote

   

To apply, include a short note on a specific email program you owned, what the situation was when you took it over, and what you changed. Applications without this will not be reviewed.

About SkinnyRx

SkinnyRx helps women and men address obesity through compounded GLP-1 medications and modern telehealth. We combine clinical science, technology, and personalized support to deliver sustainable, data-driven weight management.

We’re growing fast and looking for a Senior Product Manager to lead development of our next-generation patient experience — improving retention, simplifying refills, and unlocking new clinical capabilities.

The Opportunity

As Senior Product Manager, you’ll own the end-to-end product lifecycle for key initiatives — from roadmap to launch. You’ll work directly with the CEO, engineering, design, operations, and clinical teams to bring patient and provider experiences to life.

You’ll operate as the connective tissue between business strategy and execution — building systems that scale and delight.

Key Responsibilities

• Post-Purchase Journey Ownership: Own and optimize the patient journey after purchase, improving clarity around next steps, prescription progress, delivery status, refills, and support options.
• Patient Engagement & In-App Tools: Lead improvements across product experiences such as medication tracking, appointment scheduling, referral flows, and other tools that support ongoing engagement and long-term patient value.
• Product Discovery & Strategy: Define product goals, align them with business strategy, and maintain a clear roadmap focused on patient experience, retention, and operational efficiency.
• Cross-functional Collaboration: Work closely with engineering, analytics, design, clinical, operations, and customer support teams to create intuitive, reliable, and scalable solutions.
• Metrics & Insights: Monitor adoption, patient satisfaction, prescription fulfillment, delivery performance, retention, lifetime value, and support KPIs; use insights to guide continuous improvement.

Required Skills and Qualifications

• Proven experience as a Senior Product Manager or Product Manager in health tech, telehealth, subscription products, or digital services; experience in the US medical field is a strong plus.
• Strong skills in product discovery, requirement gathering, prioritization, and cross-functional execution.
• Experience with automation, integrations, mobile product experiences, lifecycle journeys, and platform usability improvements.
• Strong analytical mindset with experience improving retention, engagement, conversion, operational efficiency, or customer lifetime value.
• Excellent communication, negotiation, and stakeholder management skills.
• Availability for at least 3 hours of overlap with US time zones.

What We Offer

• A chance to shape the future of telehealth.
• A high-ownership role in an innovative environment with direct influence on patient experience, retention, and business impact.
• Opportunities for professional growth in health tech product leadership.
• Competitive salary.
• Flexibility to work remotely.

What You’ll Do

• Own product roadmap for growth, retention, and clinical operations.
• Lead discovery, define product requirements, and collaborate with cross-functional teams.
• Translate business goals into technical specs, user stories, and success metrics.
• Partner with Engineering and Design to prioritize sprints and deliver high-impact releases.
• Build feedback loops with patients, clinicians, and support teams to continuously improve experience.
• Use data to measure performance, identify opportunities, and validate hypotheses.
• Drive alignment between operations, marketing, and product development.

Who You Are

• 6–10 years of product management experience, ideally in telehealth, subscription e-commerce, or healthtech.
• Proven success leading cross-functional teams from 0→1 and 1→scale.
• Data-driven decision maker with strong intuition for customer behavior.
• Excellent communicator who can translate complexity into clarity.
• Experience working in agile environments and managing sprints.
• Empathy for patients and clinicians — you understand user needs deeply.

You'll own design end-to-end — from problem to shipped UI. The role leans UI: visual craft is what sets the bar here. You'll work shoulder-to-shoulder with PMs and engineers on what to build and why.
And you'll do all of it with AI deeply embedded in your workflow — for content generation, prototyping, exploration, and production.

What you'll do

• Design end-to-end flows for the SkinnyRx app and web — onboarding, patient dashboards, intake, billing, content surfaces
• Generate and direct AI-produced content — product imagery, illustration, lifestyle photography, micro-animations, video — at a quality that feels intentional, not stock
• Prototype interactively — in Figma when you need precision, in code (via AI tools) when you need realism
• Partner with PM, engineering, copy, and marketing on tight shipping cycles
  
  What we're looking for
• 4+ years in product design with a strong UI portfolio of shipped consumer work
• Deep, daily AI tooling across the workflow:
  • Imagery and video: Midjourney, Sora, Runway, Kling, Nano Banana
  • Code prototyping: Cursor, Claude Code, Codex
  • Production: Figma AI, MCP-based workflows
• Self-direction. You come back with options, not blockers
  
  Why join
• Fully remote, async-friendly, any timezone
• Small team, high ownership, weekly shipping
• Generous tooling budget — every AI subscription you need
• Comp scaled to your level and location

About Us

We are a dynamic company at the forefront of Health Tech, building innovative solutions that simplify medical product sales, telehealth services, and prescription management. Our platforms empower doctors to prescribe seamlessly, enable patients to access their medications without delays, and connect pharmacies into a smooth digital workflow.

We are expanding and looking for a Product Manager with a focus on patient experience. This role is critical in shaping how patients and providers interact with our telehealth platform, ensuring prescription flows are intuitive, fast, and reliable.

Key Responsibilities

• Patient & Provider Experience: Gather and analyze user feedback (patients, doctors, pharmacies) and translate it into impactful features.
• Prescription Flow Optimization: Design, implement, and refine flows that minimize friction in prescription creation, approval, and delivery.
• Product Discovery & Strategy: Define product goals, align them with business strategy, and maintain a clear roadmap.
• Cross-functional Collaboration: Work closely with engineering and design teams to create intuitive, reliable, and scalable solutions.
• Metrics & Insights: Monitor adoption, patient satisfaction, and prescription fulfillment KPIs; use insights to guide continuous improvement.

Required Skills and Qualifications

• Proven experience as a Product Manager in health tech, telehealth, or digital services (experience in the US medical field is a strong plus).
• Solid understanding of healthcare workflows (telehealth, prescribing, pharmacy integration).
• Strong skills in requirement gathering, product discovery, and prioritization.
• Ability to translate patient and provider needs into clear product requirements and user stories.
• Experience with automation, integrations, and platform usability improvements.
• Excellent communication, negotiation, and stakeholder management skills.
• Availability for at least 4 hours of overlap with US time zones.

What We Offer

• A chance to impact the future of telehealth and digital prescriptions.
• A dynamic and innovative environment with direct influence on patient experience.
• Opportunities for professional growth in health tech product leadership.
• Competitive salary.
• Flexibility to work remotely.