Remote jobs in Europe

About Llama Luna Apps

We're an enthusiastic team of 10 building and pushing iOS apps in Health & Wellness. Five years on the market, 8M+ combined downloads, a 4.9 average App Store rating, an App Store App of the Year winner, and Apple Design Award finalist.

Our apps:

• Waterllama — our flagship, a llama-themed water tracker with more features than you knew you needed
• Foodllama — AI calorie tracker with adorable llama design
• Pinkllama — the cutest period tracker, featuring our signature llama character
• Mindllama — sleep, focus, and mindfulness, of course with a llama
• App #5 — launching soon, and you'll help take it to market.

We keep the team small and the bar high — everyone here is an A-player in their craft, and we work hard to keep it that way. That's what makes the output strong and the work actually fun.

Who we're looking for:

A professional who moves fast and thinks in experiments. We don't sit in approval cycles, we don't write strategy decks for the sake of decks, and we don't wait for the perfect plan - we test, measure, and iterate. We need someone who works the same way: forms hypotheses, ships them quickly, kills what doesn't work, and doubles down on what does.

What you'll own:

• Influencer partnerships — sourcing, negotiating, briefing, tracking results
• Organic UGC at scale — TikTok, Instagram, X, Lemon8 across multiple accounts, fast iteration
• ASO and Apple Search Ads — full ownership
• AI automation across the function — we already use AI in content production; you'll build workflows, not just use tools.

You'll work with our designer, marketing, and content specialist, and report directly to the Co-founder & COO.

You're a fit if you have:

• 3+ years of hands-on mobile app growth (paid + organic + influencer)
• Influencer deals end-to-end — sourcing, negotiating, measuring
• UGC at scale across multiple accounts with content that performed
• AI-native working style - you build automations, not just prompts
• Subscription monetization fluency (trials, paywalls, funnel logic)
• iPhone user.

Bonus: ASO and Apple Search Ads & launching apps from zero.

Schedule

Available in chats during 13:00-22:00 Kyiv time. This overlaps US influencer/partner conversations and our internal founder team's hours.

Hiring process

1. Short Google form
2. 15-min call with our recruiter
3. 2 Test tasks: #1 unpaid (up to 1h); #2 paid (up to 4h)
4. Call with Co-founder — fit, terms, onboarding
5. Offer

We respond fast and at every step.

What we offer

• 24 paid vacation days per year + public holidays. Unused days roll over into the next year - we don't pressure you to "use it or lose it"
• 10 paid sick days per year, no doctor's notes or bureaucracy required
• Fully remote

We are looking for an experienced Senior SEO Manager / Team Lead / Head with a strong technical background and expertise in the iGaming vertical, ready to take charge of an affiliate project portfolio across international markets. If you know how to automate processes, build large-scale PBN networks, and manage risks in high-risk GEOs, we will provide you with full autonomy and all the necessary resources to execute large-scale strategies.
 

🎯 Key Responsibilities:

• Developing and implementing effective SEO strategies for affiliate websites (grey / black hat).
• Managing a network of projects with diverse SEO strategies and risk profiles.
• Launching websites tailored to key SEO objectives and configuring CDNs (Cloudflare, etc.).
• Implementing process automation (website deployment, link building, content, technical SEO).
• Organizing and monitoring backlink profile building (focusing on grey / black hat methods).
• Reacting promptly to algorithm updates and handling crisis management (manual actions, filters, blocks).
• Coordinating with cross-functional departments to achieve business goals.
   

✅ Requirements:

• 3+ years of experience in iGaming. 
• Up-to-date experience in iGaming at your most recent position.
• Experience with mono-brands and affiliate networks (multi-offer traffic generation, grey-hat promotion methods).
• Solid experience with PBN creation and optimization.
• Deep knowledge of On-Page, Off-Page, and Technical SEO.
• Ability to write automation scripts (Bash, Python, PHP). 
   

🎁 What We Offer:

• Competitive salary with regular reviews and real growth opportunities (fixed base + performance bonuses).
• A 3-months probationary period for smooth onboarding.
• 16 calendar days of paid vacation, 7 paid sick leave days per year, 5 days off per year (up to 3 days per month).
• Flexible working hours: start your day anytime between 9:00 AM and 11:00 AM (Kyiv time) to balance work and personal life perfectly.
• Health & Wellness coverage: we care about your well-being and cover expenses for gym memberships, courses, or medical needs.
• Milestone & Celebration bonuses: receive financial rewards for your Birthday, Work Anniversary, and a present for successful completion of the probationary period.
• Covered participation in specialized conferences for your professional growth.

We are  looking for an SEO Specialist (Affiliate SEO)  to join our team

Team: SEO team.
 

Who will the candidate directly interact with: Marketing.
 

About the Project

We are looking for a Middle SEO Specialist to work on affiliate projects in the iGaming niche, targeting EU GEOs and operating under local licenses.
The projects operate in highly competitive markets, so we value strong hands-on SEO experience, independence, and the ability to drive tasks to results.
 

Requirements

• 2+ years of commercial SEO experience;
• Strong practical SEO knowledge backed by real cases and measurable results;
• Ability to demonstrate or describe the impact of your work: traffic growth, ranking improvements, indexing improvements, other measurable results;
• Hands-on experience with Ahrefs, Screaming Frog;
• Experience using GPT, Claude, and other AI tools in SEO workflows;
• Strong understanding of on-page SEO;
• Experience creating technical tasks/specifications for developers and copywriters;
• Ability to work independently and solve problems proactively;
• Intermediate+ English level (daily communication with the team via chats/calls);
• Ukrainian or Russian — Upper-Intermediate+ / Advanced (for internal communication).
   

Will Be a Plus

• Experience in iGaming, betting or affiliate SEO;
• Experience working with EU GEOs;
• Experience with WordPress;
• Understanding of SEO specifics for locally licensed markets.
   

Responsibilities

• Working on affiliate websites in the iGaming vertical targeting EU GEOs;
• On-page SEO optimization;
• Analyzing and improving page structure;
• Preparing technical tasks/specifications for developers and copywriters;
• Working with content and SEO structure;
• Identifying and implementing organic traffic growth opportunities;
• Working with SEO tools and analytics;
• Communicating with the team in English (chats/calls).
   

What we offer:

• 24 working days of paid vacation;
• 100% paid sick leave;
• Remote work;
• Flexible working hours (we evaluate weekly/monthly results);
• Salary is discussed depending on the candidate’s experience;
• Long-term collaboration;
• Absence of bureaucracy, all decisions are made quickly and without unnecessary steps;
• Initiative is always welcomed and appreciated;
• Stable and long-term business environment.

Stages:

• HR interview (1 hour);
• Technical interview (1 hour).
• Test Task (paid).

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.
 

This is the job
We are looking for a Cloud Security Engineer to join our team and help strengthen the security posture of modern cloud-native environments. In this role, you will focus on securing Kubernetes workloads, implementing runtime threat detection with Falco, integrating security monitoring with SIEM platforms, and collaborating closely with Platform and DevOps teams to embed security best practices into deployment pipelines.

This is an excellent opportunity for a security professional with hands-on Kubernetes experience who enjoys building proactive security controls and improving operational security processes.

This is you

• Hands-on experience securing Kubernetes deployments and containerized workloads.
• Strong knowledge of Linux operating systems and system administration.
• Experience with SIEM platforms such as Splunk, Rapid7, ELK, QRadar, or similar.
• Experience working with Kubernetes security best practices, including RBAC, Pod Security Standards, and workload protection.
• Practical experience with command-line tools and scripting.
• Proficiency in scripting with Python, Bash, PowerShell, or AWS Lambda.
• Experience investigating, triaging, and responding to security incidents.
• Strong analytical and problem-solving skills with the ability to correlate security events across multiple systems.
• Experience working with Helm charts, values files, and Kubernetes deployment templates.
• Good communication skills and Upper-Intermediate English or higher.

Nice-to-have skills:

• Hands-on experience deploying and managing Falco in Kubernetes environments.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Knowledge of Infrastructure as Code (Terraform, CloudFormation) and CI/CD security.
• Experience with container image scanning and vulnerability management.
• Security certifications such as CKS, Security+, CISSP, or similar.
• Familiarity with compliance and security frameworks (CIS Benchmarks, NIST, MITRE ATT&CK).

This is your role

• Assess and improve the security posture of Kubernetes environments by identifying risks and implementing security best practices.
• Design, deploy, configure, and maintain Falco for Kubernetes runtime threat detection.
• Customize Falco rules and integrate alerts with SIEM, logging, monitoring, and incident response platforms.
• Review and secure Helm charts, deployment templates, and Kubernetes configurations.
• Support the investigation and triage of Kubernetes runtime security alerts and security incidents.
• Create and maintain security documentation, playbooks, and operational runbooks.
• Collaborate with Platform, DevOps, and Security teams to embed security controls into Kubernetes deployment workflows.
• Continuously improve Kubernetes runtime security monitoring, detection capabilities, and operational processes.

We're looking for a Junior IT Sales & Lead Generation Specialist who enjoys communicating with people, building relationships, and helping companies solve real business problems through technology.

Experience: 1–2 years of experience in IT sales, lead generation, business development, customer success, recruitment, or other client-facing roles, plus personal initiatives that demonstrate your interest in sales, technology, or AI.

At Flexipy, you'll work with international clients across SaaS, AI, and business automation. Your primary goal is to generate qualified business opportunities by identifying potential clients, starting meaningful conversations, and supporting the sales process.

We believe modern sales professionals should know how to collaborate with AI, not compete against it. Claude, ChatGPT, Claude Code, and similar tools are part of our daily workflow. We expect every team member to use AI responsibly to improve research, communication, and productivity.

Core Skills

• 1–2 years of experience in IT sales, lead generation, business development, recruitment, customer success, or similar client-facing roles
• Understanding of software development services and the IT industry
• Experience with Upwork, LinkedIn, Apollo, email outreach, or similar lead generation platforms
• Strong written communication skills
• Excellent research and analytical skills
• Basic understanding of CRM systems and sales pipelines
• Ability to learn quickly, stay organized, and work independently

AI Sales Skills

• Daily experience using AI tools such as Claude, ChatGPT, Claude Code, Cursor, or similar
• Ability to write effective prompts for research, outreach, proposals, and client communication
• Experience using AI for lead research, personalized outreach, proposal preparation, meeting summaries, CRM updates, and follow-ups
• Ability to review, validate, and improve AI-generated content instead of using it without verification
• Curiosity to explore new AI tools and improve sales workflows

Communication & Professional Skills

• English level: B2+ (written and spoken) — comfortable communicating directly with international clients
• Excellent written and verbal communication skills
• Responsibility and ownership
• Self-organization and attention to detail
• Positive attitude and willingness to learn
• Curiosity and continuous self-improvement

What You'll Do

• Research and identify potential clients that match our ideal customer profile
• Generate leads through Upwork, LinkedIn, Apollo, email outreach, and other channels
• Write personalized outreach messages and proposals using AI tools
• Start conversations with potential clients and qualify opportunities
• Maintain and organize the CRM and sales pipeline
• Schedule discovery calls with qualified prospects
• Follow up with leads and maintain ongoing communication
• Track outreach performance and suggest improvements
• Collaborate closely with the founder and engineering team to better understand our services and client needs
• Continuously improve your sales, communication, and AI skills

Nice to Have

• Experience working with Upwork
• Experience with Apollo, Instantly, Clay, or similar outbound tools
• Experience using HubSpot, Pipedrive, or other CRM systems
• Basic understanding of SaaS, AI, or custom software development
• Experience with automation tools such as Zapier, Make, or n8n

What We Value

• Responsibility and ownership
• Honest and open communication
• Curiosity and continuous learning
• Attention to detail
• Proactive mindset
• Long-term commitment and professional growth

What We Offer

• Fully remote work
• Flexible working hours (start between 8:00–10:00)
• Work with international clients and innovative technology companies
• Professional AI tools provided by the company
• No micromanagement or screen monitoring
• Daily team syncs and weekly planning
• Friendly and collaborative team culture
• Learning budget after successful probation (courses, books, certifications)

Compensation

$500–800/month, depending on your experience, communication skills, and interview results.

Performance-based commission for every client you successfully source who becomes a paying customer. The commission structure will be discussed during the interview.

Career Growth

We believe in growing people—not just filling positions.

We conduct a performance and compensation review after approximately 6 months, focusing on your communication skills, ownership, results, and overall contribution to the team.

Our goal is to provide a clear career path:

Junior IT Sales & Lead Generation Specialist

⬇️ After consistently demonstrating strong performance, ownership, and client communication skills

IT Sales Manager / Business Development Manager

⬇️ After successfully managing the full sales cycle, building long-term client relationships, and contributing to sales growth

Business Development Lead

Career growth at Flexipy is based on your impact, initiative, communication, and continuous improvement—not simply the amount of time you've spent in the role.

Ready to Apply?

If you're passionate about technology, AI, and sales—and want to build a career while working with international clients—we'd love to hear from you.

Please include:

• Your CV or LinkedIn profile
• A short description of your experience in sales, lead generation, or business development
• A brief note about how you use AI tools (Claude, ChatGPT, Claude Code, Cursor, etc.) in your daily work
• Your English level and availability

CleverFiles is an American product company with Ukrainian roots that has been developing software for users worldwide since 2009. Our flagship product is Disk Drill, a data recovery application available for macOS and Windows.

The product helps users recover lost files, photos, documents, and other crucial data. We operate in the data recovery software niche, where quality, reliability, an intuitive interface, and user trust are of utmost importance.

Disk Drill is not the only product in the CleverFiles portfolio. We also develop Clever Cleaner, an iPhone cleaning app, Clever AI Humanizer, a tool for humanizing AI-generated content, as well as several new products currently in development.

About you:

• 3+ years of experience with C++;
• Understanding of various data serialization and data representation formats like SQLite, JSON, plist, XML, and Protobuf blobs;
• Strong ability to dissect and comprehend codebases;
• Git/GitHub;
• Foundational OS APIs;
• WinAPI for Windows;

• POSIX, Core Foundation, and Foundation for macOS.

   

What You Will Be Doing:

• Engage in reverse engineering of binary formats and various file systems;
• First, familiarize yourself and focus primarily on supporting and fixing existing codebase;
• Once feeling confident with the product’s backend, develop new features and explore other (sometimes “exotic”) file systems and data formats;
• Collaborate with the team of likeminded pro’s to optimize code for both size and speed;
• Enhance overall product performance.
   

Nice to have:

• Objective-C, Swift, and C#;
• Understanding at least one of major file systems (NTFS, FAT32, EXT4, etc.) and how they manage data;

• UI/UX experience.

   

What we offer:

• Part-time format;
• Flexible schedule that adapts to your rhythm;
• Full freedom of action in decision-making regarding budgets and channels;
• Competitive salary;
• Fast hiring and onboarding processes;
• Health insurance and wellness bonuses;
• Quarterly bonuses for performance, innovation, and workflow improvements;
• Paid time off (PTO) and days off, with financial compensation for unused days;
• Exciting projects and challenges.

We're looking for a highly organized, resourceful Business Administrator (remote) to be the operational backbone of our fast-growing company. This role blends administrative support, bookkeeping and vendor/subscription management, project coordination for our Marketing team, multi-calendar management for leadership, and support for onboarding new contractors and team members.
This position is ideal for someone who has experience working with UK and EU based companies and thrived in fast-paced start-up environments, is comfortable working with internationally distributed teams and contractors, and is fluent in modern productivity, project management, and AI tools.

Key responsibilities:

• Provide general administrative support to leadership and cross-functional teams.
• Draft, format, proofread, and manage contracts, NDAs, and vendor agreements in coordination with legal counsel.
• Maintain organized digital filing systems for corporate documents, contracts, and compliance records.
• Track contract renewal dates, key deadlines, and compliance and reporting obligations.
• Support company registrations, licenses, and other administrative/legal filings as needed, including visa support or travel arrangements.
• Support day-to-day bookkeeping tasks: invoice processing, expense tracking, and reconciliation, in coordination with finance/accounting.
• Manage and audit company software subscriptions and vendor accounts (renewals, seat allocation, cost optimization)
• Maintain accurate records of expenses, invoices, and recurring payments for bookkeeper, assist with budget tracking and basic financial reporting.
• Coordinate timelines, deliverables, and resources for marketing projects and campaigns.
• Maintain project trackers and dashboards in tools such as Teamwork, ClickUp, or Jira
• Track action items from meetings and follow up to ensure deadlines are met.
• Manage multiple, often overlapping calendars for executives and department leads across time zones, schedule and coordinate internal and external meetings, interviews, and events. Anticipate scheduling conflicts and proactively resolve them.
• Prepare meeting agendas, take minutes, and track follow-up actions when required.
• Coordinate onboarding logistics for new employees and internationally dispersed contractors (documentation, access provisioning, welcome materials).
• Ensure timely and correct setup of contracts, payments, and system access.
• Maintain onboarding checklists and templates, ensuring a consistent experience across time zones and jurisdictions.

Required:

• 3+ years of experience in an office management, business administration, executive assistant, or coordinator role in the UK or EU operations or companies.
• Proven experience in a fast-paced start-up environment, ideally with a team size of 50+ employees
• Experience supporting or working within international, geographically distributed teams, including managing relationships with internationally dispersed contractors
• Hands-on experience with project and task management tools (e.g., Asana, Monday.com, Trello, ClickUp,etc.)
• Advanced proficiency in Microsoft Excel (formulas, pivot tables, data organization) and Microsoft Word (formatting, templates, mail merge, track changes).
• Active, practical user of AI tools in daily workflow (e.g., ChatGPT, Claude, Copilot, or similar) for drafting, summarizing, research, and process efficiency.
• Strong written and verbal communication skills in English.
• Excellent organizational skills with high attention to detail and ability to manage competing priorities.
• Discretion and sound judgment when handling confidential legal, financial, and HR-related information.
• Comfortable working across time zones and adapting communication style for a globally distributed team.
• Basic understanding of contract vs employment law terminology (not legal certification), bookkeeping

What's on Offer:

• Remote (work-from home) with twice per month office or designated workshop/locations visits
• Competitive salary (base + quarterly KPI bonus)
• Career progression across a multi-brand, international portfolio
• Exposure to high-growth industries and global markets
• Direct collaboration with founders and decision-makers
• Learning & development support (languages, PM, etc.)

We are looking for a systemic Recruitment Lead who shares our mindset, to elevate our hiring standards, embed AI into daily recruiting workflows, and partner with hiring managers as an equal.

🧲 Responsibilities

Process and team management

• Run recruitment as a system: improve team standards from intake to offer, unified evaluation criteria, role profile templates, and rules of engagement with hiring managers.
• Coordinate the recruiting team: distribute roles based on business priorities and workload, enforce timelines 
• Develop the team: mentor recruiters, give feedback on assessment quality and communication, run calibration sessions, keep a consistent professional level across the team.
• Own recruiting analytics: track and analyze TTH, TTF, funnel conversion, offer acceptance rate, quality of hire, and channel effectiveness. Deliver leadership reporting with conclusions and data-driven recommendations.
• Embed AI into the recruiting process
• Develop and diversify sourcing channel

Hands-on recruiting

• Run full-cycle hiring on assigned roles: take and clarify the intake from the hiring manager, co-create the candidate profile, launch and drive the vacancy to offer.
• Active sourcing: LinkedIn, Djinni, Boolean search, X-ray, professional communities, referrals. Non-standard sourcing tools where relevant.
• Interview and assess candidates: run screenings, apply biographical, competency-based, and case-based methodologies, evaluate hard and soft skills against the role.
• Deliver structured feedback to the business: fact-based candidate summaries, argued recommendations, comparative analysis across the funnel.
• Partner with hiring managers at every stage: regular syncs, aligned assessment steps, managed expectations on timelines and candidate quality.

🧲 Requirements

• 4+ years in recruitment with focus on IT/Digital roles.
• Experience coordinating recruiters, mentoring, or building and optimizing hiring processes.
• Strong direct sourcing: LinkedIn Recruiter, Djinni, Boolean search, X-ray, professional communities, referrals. Proactive approach, not waiting for inbound.
• Solid command of interview methodologies: biographical, competency-based, case-based, projective. Ability to structure the conversation and test hypotheses through concrete candidate examples.
• Hands-on with recruiting analytics: TTH, TTF, funnel conversion, channel effectiveness, quality of hire. 
• Experience with ATS platforms (PeopleForce preferred), sourcing tools, and automation of routine processes.
• Systemic integration of AI in recruiting: sourcing, resume analysis, question preparation, feedback structuring. Not just casual ChatGPT usage but embedded workflow.
• Stakeholder management: partnership communication, managed expectations, ability to hold the process framework under pressure.
• English B2 or higher.

Nice to have

• Experience in iGaming  product companies.

🧲 What we offer 

• Flexible work format: Remote, hybrid or office: your choice. Results matter more than location.
• 20 days of paid vacation: To fully recharge, not just "take a little break." 
• Health insurance: Coverage across Ukraine + compensation for wellness programs abroad.
• Learning and development: Corporate courses, workshops and platform access: all company-funded. 
• Team building and events: Online and offline, because great products are built by people who trust each other.

We are looking for a motivated and experienced Business Development Manager to join our team. In this role, you will be responsible for ensuring the growth and development of the company's payment segment by finding new payment partners, negotiating deals, and launching effective payment solutions in key regions to drive revenue increase.

What We Are Looking For:

• Minimum 2 years of experience in payment systems, fintech, e-commerce;

• Negotiating with PSPs;

• Drafting contracts, NDAs, and agreeing on terms;

• Analyzing performance metrics and proposing improvement strategies;

• Ability to work in a fast-paced environment and find innovative solutions;

• Skills in working with Excel, Google Sheets, Asana, Jira, Slack, WhatsApp, Teams;

• English language proficiency at B2 level.

• Experience working with the African region in payment solutions is a plus.

Responsibilities:

• Search for new Payment Service Providers (PSPs), research the African market for payment solutions;

• Find promising partners that meet the company's requirements;

• Negotiate fees, risks, and agree on legal, technical, and financial terms;

• Launch new payment methods and develop existing partnerships;

• Coordinate with the integration team and support processes until production;

• Facilitate communication between PSPs, technical teams, and internal departments;

• Review limits, reduce commissions, and implement new features;

• Analyze current PSP performance and initiate improvements;

• Monitor trends and competitors, suggest innovative solutions and alternative methods.

We offer you:

• Stable schedule and remote work;

• Support on various tasks;

• 20 working-days paid annual leave, 5 days paid sick leave, national holidays;

• High salary growth potential;

• Competitive compensation depending on success of your work and your results;

• A unique work environment where you can be a part of creating a new and innovative product.

For our client/partner, we are looking for a Customer Support Agent to join an exciting new international iGaming project targeting the LATAM market.

If you have experience supporting players with payment-related inquiries, enjoy solving complex cases, and want to join a fast-growing company at the pre-launch stage, this is an excellent opportunity to make a real impact from day one.
About the Company

Our client is an international product company entering an exciting new stage of growth with the launch of a next-generation online casino for the LATAM market.

The leadership team brings over 8 years of successful experience in the iGaming industry, combined with strong expertise across FinTech, technology, and digital products. The company is building a modern online casino platform focused on exceptional player experience, operational excellence, and sustainable growth.

Joining now means becoming part of a highly experienced international team where you’ll have the opportunity to influence processes, contribute to product launch, and grow together with the business.
About the Role

As a Customer Support Agent you will provide high-quality support to players, focusing on payment-related requests, account issues, and transaction inquiries. You will work closely with Payments, Risk, Fraud, Compliance, and Customer Support teams to ensure smooth player journeys while maintaining the highest service standards.

This role requires excellent Spanish communication skills and previous iGaming Customer Support experience.
Responsibilities

• Provide customer support via Live Chat, Email, and other communication channels.
• Handle payment-related inquiries, including deposits, withdrawals, failed transactions, and payment provider issues.
• Assist players with registration, account verification, bonuses, and general account questions.
• Resolve customer issues efficiently while maintaining high customer satisfaction.
• Escalate complex payment or fraud-related cases to Payments, Risk, Fraud, Compliance, or Technical teams.
• Follow internal SLAs, quality standards, and customer service procedures.
• Record customer interactions accurately using Help Desk systems.
• Ensure compliance with KYC, AML, Responsible Gaming, and internal security procedures.
• Participate in improving support processes and knowledge base documentation.
• Support product launch activities and contribute to continuous service improvements.

Requirements

• 2+ years of Customer Support experience within the iGaming industry.
• Previous experience handling payment-related customer inquiries.
• Strong understanding of deposits, withdrawals, payment providers, and transaction troubleshooting.
• Experience with Zendesk, Intercom, Freshdesk, LiveChat, or similar customer support platforms.
• Understanding of KYC, AML, anti-fraud, and Responsible Gaming principles.
• Excellent written communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently in a fast-paced environment.
• Availability to work flexible shifts aligned with LATAM time zones.
• Spanish – C1/C2 (mandatory).
• English – B2 or higher.

Nice to Have

• Experience supporting LATAM customers.
• Experience working with online casino products.
• Experience handling VIP player requests.
• Familiarity with Jira, Confluence, Slack, or Google Workspace.
• Experience participating in product launch or pre-launch projects.

Company Offers

• Competitive compensation with timely payments.
• Fully remote work environment.
• Flexible shift-based schedule.
• Opportunity to join an international iGaming product at the pre-launch stage.
• Direct impact on product development and customer experience.
• Career growth opportunities within a rapidly expanding company.
• Professional international team with experienced leadership.
• Fast decision-making, high ownership, and minimal bureaucracy.
• Collaborative culture built on trust, transparency, and continuous improvement.

For our client/partner, we are looking for an experienced

Head of Support (LATAM) to build and lead the entire Customer Support function for a new international iGaming project at the pre-launch stage.

About the Company

Our client is an international product company entering an exciting new stage of growth with the launch of a next-generation online casino for the LATAM market. The leadership team brings over 8 years of successful experience in the iGaming industry, combined with strong expertise across FinTech, technology, and digital products. The company is building its product from the ground up with a focus on long-term growth, operational excellence, and exceptional customer experience. Joining now means becoming one of the key leaders shaping processes, culture, and strategy from the very beginning while working in a fast-moving environment with minimal bureaucracy and direct access to decision-makers.

About the Role

As Head of Support, you will be responsible for building and scaling the entire Customer Support department from scratch. You will define the support strategy, establish operational standards, recruit and develop high-performing teams, and ensure exceptional service across all customer touch points. Working closely with Product, CRM, Payments, Risk, Fraud, Compliance, VIP, and Operations teams, you will play a critical role in delivering an outstanding player experience while supporting the company’s rapid growth across LATAM market.

Responsibilities

• Build and lead the Customer Support department from the ground up.
• Define the customer support strategy, operating model, KPIs, SLAs, and service standards.
• Recruit, mentor, and manage Team Leads, QA Specialists, Trainers, and Customer Support Agents.
• Design scalable support processes, workflows, and quality assurance programs.
• Ensure excellent customer service across Live Chat, Email, Messaging platforms, and Social Media.
• Own customer satisfaction, response times, resolution times, and overall service quality.
• Monitor operational performance and continuously improve processes through data analysis.
• Develop workforce planning, scheduling, and resource allocation strategies.
• Handle complex customer escalations and ensure timely issue resolution.
• Collaborate with Product, CRM, Payments, Fraud, Risk, Compliance, VIP, and Marketing teams to improve the customer journey.
• Build operational dashboards and regularly report performance to senior leadership.
• Drive automation, AI solutions, self-service initiatives, and knowledge management.
• Ensure compliance with Responsible Gaming policies, AML/KYC procedures, and regulatory requirements.
• Continuously optimize customer support operations to support business growth.

Requirements

• 4+ years of Customer Support experience within the iGaming industry.
• 2+ years leading Customer Support Managers, Team Leads, or large support teams.
• Proven experience building or scaling Customer Support operations.
• Strong understanding of online casino and the player lifecycle.
• Experience managing multi-channel customer support (Live Chat, Email, Messaging, Social Media).
• Strong leadership, coaching, communication, and organisational skills.
• Experience with Zendesk, Intercom, Freshdesk, LiveChat, or similar customer support platforms.
• Strong analytical mindset with experience managing KPIs such as SLA, CSAT, FRT, ART, and other support metrics.
• Experience managing customer escalations and service recovery.
• Comfortable working in a fast-paced startup environment and building processes from scratch.
• Experience supporting the LATAM market.
• English – B2 or higher.
• Spanish – native or C1.

Nice to Have

• Experience launching a new iGaming brand or working on a pre-launch project.
• Experience managing multilingual and 24/7 customer support operations.
• Knowledge of Responsible Gaming, AML, and KYC support processes.
• Experience implementing AI-powered customer support solutions and automation.
• Experience working with VIP Support teams.
• Familiarity with Jira, Confluence, Slack, Google Workspace, and workforce management tools.
• Experience managing outsourced or international customer support teams.

Company Offers

• Competitive salary with timely payments.
• Remote /Hybrid work environment.
• Flexible cooperation model.
• Opportunity to join at the pre-launch stage and shape a new international iGaming product.
• High level of ownership and direct influence on business decisions.
• Fast decision-making and minimal bureaucracy.
• Professional growth alongside an experienced international leadership team.
• Transparent, collaborative, and innovation-driven company culture.
• The opportunity to build and scale a world-class Customer Support organization from the ground up.

Softsich is an international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced Payment Integration Manager who’s ready to grow with us and shape high-load, data-driven solutions used by international partners.

If you are systematic and focused on business impact, this role is for you.

Requirements

• At least 1 year of experience in payment integrations, including PSPs, payment gateways, alternative payment methods, e-wallets, and card processing.
• Hands-on experience with PayAdmit as a payment orchestration platform.
• Experience configuring payment routing, cascading, and transaction processing logic.
• Strong understanding of the payment lifecycle, decline reasons, and payment performance optimization techniques.
• Experience managing payment flows in high-load systems.
• Ability to analyze key payment performance metrics, including Approval Rate (AR), conversion rates, and payment decline reasons.
• Experience working with payment dashboards and merchant panels.
• High level of responsibility, structured thinking, and attention to detail.
• Understanding of cross-functional team collaboration processes and payment workflow statuses.

Responsibilities

• Full technical setup and optimization of Approval Rate (AR) for assigned Payment Service Providers (PSPs), payment methods, and geographic regions.
• Management of payment flows through PayAdmit or an internal administration panel.
• Design and optimization of payment routing logic to improve transaction approval rates.
• Configuration and enhancement of cascading, retry, and fallback strategies.
• Conducting A/B testing of payment scenarios to improve business performance metrics.
• Monitoring transaction performance, system stability, and key payment KPIs.
• Analyzing Approval Rate declines and resolving issues at the configuration level.
• Coordinating the launch of new PSPs, payment methods, currencies, limits, and geographic markets in collaboration with technical teams and external partners.
• Working closely with Development, Finance, Compliance, and Support teams to ensure uninterrupted operation of the payment infrastructure.
• Acting as the technical owner of payment orchestration processes within the assigned area of responsibility.

Nice to Have

• Experience working with European markets.
• Experience preparing technical documentation and integration requirements.
• Experience building and maintaining relationships with payment service providers.
• Experience coordinating integrations of new PSPs and payment methods.
• Understanding of payment orchestration principles and payment route optimization in international markets.

What we offer:

– Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.

– 20 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).

– A supportive, friendly team where knowledge-sharing is part of the culture.

– Coverage for professional events and learning.

– Birthday greetings, team buildings, and warm human connection beyond work.

– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send over your CV now — we’d love to get to know you better!

We are looking for a strong Team Lead Android (IGaming) who is ready not just to manage a team, but to build processes, scale products, and implement modern technologies.

If you have real experience in IGaming and understand how Android apps work in Google Play — you are exactly who we need!

🔥 Responsibilities:

— Lead and manage the Android development team (IGaming)

— Build and optimize development and release processes

— Implement AI solutions into products and workflows

— Generate and optimize web funnels

— Ensure quality, stability, and integrations

— Influence product lifecycle and scaling

🎯 Requirements:

— 2+ years of experience in Android IGaming (with proven cases)

— 1+ year of team management experience

— Strong understanding of IGaming specifics in Google Play

— Strong knowledge of:

Kotlin / React Native / Unity / Flutter

— Experience with:

Appsflyer, GitHub, GitLab, Pastebin, Figma

— Soft skills:

multitasking, prioritization, analytical thinking, attention to detail

💼 We offer:

— Office in Warsaw city center or remote

— Flexible working hours

— Minimal bureaucracy

— Strong team

— Direct impact on the product

💰 Compensation:

Discussed individually based on your experience

We're looking for a Senior with 8+ years of experience with a strong knowledge of both Ruby on Rails and Typescript.

Senior Ruby developer ASAP
(Please, send candidates only with the relevant skills specified in the white label CVs!)

FTE: Full time (40 h per week)
Timeline: 3-6 months (tbd)
Start: ASAP
English: B2
Recruitment process: a tech check with us, then an interview with the client

Requirements:
A Full-Stack Craftsman: You are an expert in Ruby on Rails and TypeScript, capable of building everything from complex dashboards and billing UIs to sleek documentation platforms.

The "DevEx" Champion: You have a natural empathy for other developers. You’ll develop deep knowledge of our platform (Pub/Sub, Chat, LiveSync) and use the product yourself to gain a first-hand understanding of the developer experience.

Comfortable with Ambiguity: You thrive in high-level vagueness. You can take a feature from a loose concept to a shipped product with minimal hand-holding, identifying problems and proposing solutions independently rather than waiting for a roadmap.

Accountable & Reliable: You take pride in high-quality, well-tested code. You meet your delivery commitments, provide realistic estimates based on technical complexity, and communicate proactively if a timeline is ever at risk.

An Owner: You monitor what you build in production and take personal ownership of quality issues. You see a feature through its entire lifecycle, from the first line of code to the final metric.