VIP Manager (Calls, French)

An international company is looking for a VIP Customer Manager to strengthen the team that works with the African markets. Our company is a team of ambitious and creative professionals who are constantly developing and achieving high results. You can become a part of our team.

We are looking for:

• From 1 year of experience in the position of support manager / VIP manager;
• Level of knowledge of French — B2 and above;
• Excellent communication skills;
• Advanced knowledge in Excel. Ability to work with databases, pivot tables and other functions.

• High level of professionalism to create trusting relationships with VIP clients;
• Ability to demonstrate understanding of the clients' needs and desires as well as the ability to solve problems quickly;
• Flexible respond to changes.

• Regular communication with VIP-players — announcement of promotions and special offers, assistance in case of problems and questions, establishing trusting relationships by chats and calls;
• Participation in the segmentation of VIP clients;
• Participation in the coordination of the bonus grid for VIP clients;
• Analysis and reporting on the activity of VIP clients;
• Close cooperation with other departments (support, finance);

• Remote work with flexible schedule;
• Vacation 20 working days;
• 5 days of paid sick leave;
• Competitive salary and career growth opportunities.