Account Manager

We are looking for a detail-oriented and proactive Account Manager to take ownership of company-wide service administration, account management, access control, subscriptions, and operational processes across multiple projects and brands.

In this role, you will be responsible for maintaining a centralized service infrastructure, ensuring uninterrupted access to business-critical tools, managing subscriptions and payments, and supporting the launch of new projects.

We are looking for someone who is highly organized, comfortable working with various online platforms, and capable of independently managing processes from start to finish.

     What You Will Do

• Service Inventory & Management
• Build and maintain a centralized registry of all existing and new services across company projects and brands.
• Organize service documentation by project and business direction (B2B, B2C, Platform).
• Maintain accurate information about each service, including its purpose, ownership, users, integrations, subscription plans, costs, and operational status.
• Track associated legal entities, payment methods, billing dates, and service administrators.
• Ensure all service records remain accurate, structured, and up to date.
  
  Account Registration & Setup
• Register and configure accounts across various online services and platforms.
• Complete verification and KYC procedures when required.
• Independently research new platforms, understand their functionality, and complete the setup process.
• Ensure all accounts are registered using corporate email addresses and company-controlled authentication methods.

• Coordinate technical connections and API integrations with relevant teams.

  
  Access & Security Management

• Maintain a centralized and secure credential management system using password managers such as 1Password or Bitwarden.
• Organize secure storage of account credentials, API keys, recovery codes, and 2FA backup information.
• Ensure critical services have at least two authorized administrators.
• Manage access permissions according to employee roles and business requirements.
• Coordinate password and API key rotation according to security policies.
• Ensure two-factor authentication is enabled wherever supported.

• Identify alternative solutions for critical services to minimize operational risks.

  
  Subscription, Billing & Payment Management

• Monitor active subscriptions, billing cycles, invoices, and upcoming payments.
• Maintain a payment calendar to prevent service interruptions.
• Track corporate payment cards linked to services, including expiration dates and spending limits.
• Review subscription plans and ensure they match actual business needs.
• Identify opportunities to optimize costs, eliminate unused subscriptions, and reduce unnecessary licenses.
• Monitor domain registrations, hosting subscriptions, and SSL certificate renewals.

• Coordinate invoice collection and financial documentation with the Accounting team.

  
  New Project & Brand Launches

• Prepare and coordinate lists of required services for new projects and brands.
• Develop standardized service setup checklists for B2B and B2C projects.
• Organize the registration, configuration, and activation of required platforms.
• Coordinate service setup with relevant departments.

• Manage service deactivation, subscription cancellations, and account closures when projects or brands are discontinued.

  
  Process Documentation & Standardization

• Develop and maintain internal guidelines for service registration, configuration, and ongoing administration.
• Create standardized checklists for service onboarding, maintenance, and deactivation.
• Document new services and continuously improve existing procedures.
• Establish a structured process for requesting and approving new tools and subscriptions.

• Maintain clear documentation in Notion, Confluence, Google Sheets, or similar platforms.

  
  Employee Onboarding & Offboarding

• Coordinate the provisioning of accounts and service access for new employees.
• Ensure employees receive the appropriate access permissions based on their roles.
• Revoke access promptly during employee offboarding, in coordination with HR and IT.

• Maintain accurate records of access permissions and service ownership.

  
  Regular Audits & Reporting

• Conduct weekly reviews of upcoming payments, subscription renewals, and service availability.
• Perform monthly subscription audits to identify unused services, unnecessary licenses, and cost optimization opportunities.
• Conduct quarterly access audits to ensure permissions remain appropriate and secure.
• Prepare monthly expense reports broken down by project, brand, and business direction.

• Collect invoices and supporting financial documents for the Accounting team.

  
  Service Support & Incident Management

• Communicate directly with service providers regarding account verification, billing issues, restrictions, refunds, and technical incidents.
• Investigate failed payments, account suspensions, and service disruptions.
• Coordinate issue resolution with providers and internal stakeholders.
• Escalate critical incidents to the appropriate departments.

• Ensure business-critical services remain operational and accessible.

   

  What We Expect

• 1+ year of experience in a similar role, such as Account Manager, Service Administrator, Operations Specialist, or Project Coordinator.
• Hands-on experience registering, configuring, and managing online services and business platforms.
• Strong proficiency in Google Sheets / Excel and Notion / Confluence or similar documentation tools.
• Experience working with password management solutions such as 1Password, Bitwarden, or equivalent platforms.
• Basic understanding of APIs, API keys, webhooks, and integrations (coding skills are not required).
• Experience managing subscriptions, corporate payment cards, invoices, and billing processes.
• Understanding of account security, access management, and two-factor authentication.
• English — Intermediate (B1) or higher.
• Strong organizational skills and attention to detail.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.

What We Value

• Attention to detail: You maintain accurate records and ensure nothing gets overlooked.
• Structured thinking: You enjoy organizing information, building clear processes, and improving workflows.
• Ownership: You take responsibility for tasks and follow them through to completion.
• Problem-solving: You can independently explore unfamiliar services and find practical solutions.
• Proactivity: You identify potential issues before they affect business operations.
• Reliability: You understand the importance of security, confidentiality, and uninterrupted service availability.

We are looking for someone who can bring structure, transparency, and operational efficiency to the management of company services and accounts, ensuring that every tool, subscription, and access permission is properly controlled throughout its lifecycle.