Jobs Account Manager

TECHSVIT – це команда експертів, що забезпечує клієнтів цифровими інструментами для перемоги над їх бізнес-викликами. Саме зараз активно розширює команду і знаходиться в пошуку менеджера по роботі з клієнтами.
 

Вимоги

- Досвід роботи на аналогічній посаді від 1 року;
- Досвід роботи з IT-інтеграторами;
- Відмінні навички комунікації та ведення переговорів;
- Здатність працювати з великими корпоративними клієнтами;
- Орієнтація на результат та вміння вирішувати проблеми;
- Високий рівень організованості та вміння працювати в команді.
 

Обов'язки

- Розвиток та підтримка міцних, довгострокових відносин з ключовими клієнтами;
- Глибоке розуміння бізнес-потреб клієнтів та пропонування відповідних рішень;
- Співпраця з внутрішніми командами для забезпечення своєчасного та якісного виконання проектів;
- Відстеження ринкових тенденцій та конкурентного середовища для виявлення нових можливостей;
- Регулярний моніторинг задоволеності клієнтів та впровадження заходів для її підвищення;
- Підготовка звітів про результати роботи з клієнтами та досягнення встановлених цілей;
- Супровід та Контроль відвантажень та оплат, робота з первинними документам;
- Чітка робота в СRM та Іт системах згідно з поставленими завданнями.
 

Умови роботи

- Конкурентна заробітня плата та бонуси за досягнення і KPI;
- Можливості для професійного розвитку та кар'єрного зростання;
- Дружня та підтримуюча атмосфера в команді професіоналів;
- Офіційне працевлаштування та соціальні гарантії;
- Робота з офісу - комфортний простір з всією необхідною технікою та програмним забезпеченням (метро Либідська);
- Графік роботи пн-пт. з 9:00-18:00;
- Активне зростання, meet up з вендорами, навчання у виробників: міжнародні конференції та виставки;
- Робота в компанії, що має максимальні партнерські статуси за всіма провідними А-брендами;
- Можливість будувати кар'єру вертикально та крос-функціонально.

About RiskSeal

RiskSeal is a B2B startup serving fintech clients globally. Our API-first credit risk management platform enables digital banks and consumer lenders to simplify onboarding through data-driven insights.

We are growing rapidly and value collaboration with passionate, creative professionals. Join us to innovate, contribute your expertise, and grow alongside our team.

Headquarters: Dallas, Texas, USA

European Office: Warsaw, Poland

Job description

We are looking for an experienced Account Manager to join our team. The ideal candidate will have 3+ years of professional experience and a strong ability to craft clear, valuable, and engaging written communication. This is a full-time remote position suitable for a Middle+ level specialist.

Responsibilities

• Own and manage a portfolio of client accounts, ensuring high satisfaction and retention.
• Serve as the primary point of contact for customers after onboarding.
• Drive product adoption and ensure clients extract maximum value from the platform.
• Identify upsell and cross-sell opportunities aligned with client needs and business goals.
• Coordinate with product, support, and tech teams to resolve client requests efficiently.
• Conduct regular business reviews and performance check-ins with clients.
• Monitor usage metrics, client health indicators, and proactively mitigate churn risks.
• Gather client feedback and communicate insights internally to influence product improvements.
• Support contract renewals and commercial negotiations in collaboration with leadership.

Requirements

• 3+ years of experience in Account Management, Customer Success or B2B client-facing roles.
• Experience in fintech, credit scoring, risk analytics, fraud prevention or SaaS industries.
• Strong understanding of API-based products and data-driven solutions (technical literacy is important).
• Proven track record of retaining and growing enterprise or mid-market accounts.
• Excellent communication and presentation skills in English (B2+); Spanish is a plus.
• Strong analytical mindset with ability to interpret performance metrics and client data.
• Ability to manage multiple accounts in a fast-paced environment.
• Experience working with CRM systems (HubSpot, Salesforce, etc.).
• Proactive, ownership-driven and commercially minded.

What we offer

• Competitive salary based on experience
• Flexible working hours and remote cooperation
• Opportunities for career growth and skill development
• Paid vacation and benefits package

About RiskSeal

RiskSeal is a B2B startup serving fintech clients globally. Our API-first credit risk management platform enables digital banks and consumer lenders to simplify onboarding through data-driven insights.

We are growing rapidly and value collaboration with passionate, creative professionals. Join us to innovate, contribute your expertise, and grow alongside our team.

Headquarters: Dallas, Texas, USA

European Office: Warsaw, Poland

Job description

We are looking for an experienced Customer Success Manager to join our team. The ideal candidate will have 3+ years of professional experience and a strong ability to craft clear, valuable, and engaging written communication. This is a full-time remote position suitable for a Middle+ level specialist.

Responsibilities

• Own and manage a portfolio of client accounts, ensuring high satisfaction and retention.
• Serve as the primary point of contact for customers after onboarding.
• Drive product adoption and ensure clients extract maximum value from the platform.
• Identify upsell and cross-sell opportunities aligned with client needs and business goals.
• Coordinate with product, support, and tech teams to resolve client requests efficiently.
• Conduct regular business reviews and performance check-ins with clients.
• Monitor usage metrics, client health indicators, and proactively mitigate churn risks.
• Gather client feedback and communicate insights internally to influence product improvements.
• Support contract renewals and commercial negotiations in collaboration with leadership.

Requirements

• 3+ years of experience in Account Management, Customer Success or B2B client-facing roles.
• Experience in fintech, credit scoring, risk analytics, fraud prevention or SaaS industries.
• Strong understanding of API-based products and data-driven solutions (technical literacy is important).
• Proven track record of retaining and growing enterprise or mid-market accounts.
• Excellent communication and presentation skills in English (B2+); Spanish is a plus.
• Strong analytical mindset with ability to interpret performance metrics and client data.
• Ability to manage multiple accounts in a fast-paced environment.
• Experience working with CRM systems (HubSpot, Salesforce, etc.).
• Proactive, ownership-driven and commercially minded.

What we offer

• Competitive salary based on experience
• Flexible working hours and remote cooperation
• Opportunities for career growth and skill development
• Paid vacation and benefits package

Supplax is a US-based company with a Ukrainian team. We're a fully remote back-office for repair contractors across America — handling marketing, sales, crew management, and quality control so they can focus on the work itself. 5+ years on the market, 100+ team members, 30,000+ completed projects in 30+ US cities.

We're growing our B2B partner network and looking for someone who genuinely enjoys building relationships — not just managing a contact list.

What you'll do:

— Own a portfolio of B2B partners: interior designers, general contractors across the US

— Stay proactively in touch — calls, messages — so partners think of us first when a new project comes up

— Track partner status in CRM, resolve issues quickly, gather feedback

— Spot opportunities for repeat orders and referrals from existing partners

What we're looking for:

— 1+ year in account management, B2B sales, or client service

— English B2+ spoken and written — you'll work directly with American clients

— You know how to build real trust remotely, not just send check-in emails

— Organized, can juggle multiple accounts without dropping the ball

— CRM experience

Nice to have: background in construction, renovation, or interior design / prior experience working with US clients

What you get:

— $1200–1500/mo (base + uncapped bonus)

— 100% remote — work from anywhere

— Schedule: 4 PM – 1 AM Kyiv time

— Regular English practice with a tutor — on us

— Real career growth for people who deliver results

— A team that actually supports you

If this sounds like your kind of role — apply and let's talk.

From Kyiv to Dubai, from Riga to Toronto — SolveX is where fintech meets global ambition. As one of the most trusted payment providers in CIS and beyond, we’re expanding into Europe, Asia, and Canada with speed and precision. 

We’re now searching for a Key Account Manager  who thrives in high-risk markets and wants to grow with us on a truly international stage.

Your Mission

As a Key Account Manager, you will own and grow strategic merchant relationships across multiple GEOs, ensuring smooth operations and driving SolveX’s expansion into new markets.

What You’ll Do

• Lead high-level negotiations with merchants on payment methods, GEO expansion, and traffic distribution
• Manage the payment method matrix and coverage across multiple markets
• Monitor payment flows, analyze data, and identify optimization opportunities, including routing optimization
• Collaborate with internal teams (IT, Legal, Finance) on integrations and issue resolution
• Maintain and update client documentation (contracts, amendments, expansions)
• Negotiate pricing conditions with merchants based on the volumes commitments including up-selling and cross-selling

• Deliver monthly performance reports for clients and internal stakeholders

   

Ideal Candidate Profile

• Experience: 2+ years in Key Account Management within a PSP, Aggregator, or Payment Platform.
• Industry Knowledge: CIS payments background with hands-on exposure to gambling, betting, iGaming, or other high-risk industries.
• CIS Market Expertise: Proven track record in CIS payment solutions — you know the landscape, local methods, compliance specifics, and merchant expectations.
• Skills:
  • Solid knowledge of payment products (P2P, e-commerce, APMs).
  • Data-driven with Excel / BI tools / Google Analytics (a plus).
  • Advanced negotiation and relationship-building skills.
  • Strong communicator, proactive, and results-oriented.
• Languages: English (B1+), Ukrainian (B2–C1), Russian (preferred).

• Mindset: Ambitious, adaptable, and comfortable in fast-changing, high-risk environments.

   

Why SolveX?

• Stability: Official employment & reliable compensation
• Flexibility: Remote or hybrid work with flexible hours.
• Growth: Career advancement and leadership opportunities.
• Exposure: Work directly with global merchants in high-risk markets.
• Influence: Direct impact on product and commercial strategy.
• Network: Attend top-tier fintech conferences with the team.

Are you detail-obsessed, analytical, and ready to learn how e-commerce actually works at scale?

Argo Brands is a US-based consumer goods company with four active brands — including top-selling Amazon products with 50,000+ reviews. We sell across Amazon, TikTok Shop, Shopify, Walmart, Target, Kohl's, and Snappy. We're growing fast and need a sharp, reliable person to support our marketplace operations team.

This is an entry-level role. We're not looking for someone who already knows everything — we're looking for someone who is organized, analytical, persistent, and genuinely excited to learn how marketplace operations work from the inside. We'll invest in training you. In return, we need someone who takes ownership, catches mistakes before they become problems, and doesn't need to be chased.

What You'll Do

• Support day-to-day operations across four retail marketplaces: Walmart, Target, Kohl's, and Snappy
• Create and optimize product listings — titles, descriptions, bullet points, keywords, images
• Build and maintain spreadsheets, trackers, reports, and dashboards
• Monitor advertising performance and key business metrics across platforms
• Track P&L, profitability, and operational KPIs
• Automate repetitive tasks using AI tools and help improve team workflows
• Analyze data and flag opportunities or issues to the team
• Prepare reports, summaries, and presentations for management
  
  Who We're Looking For
• We're open to two profiles:
• Students or career-starters with no direct experience — if this is you, what matters most is strong English (written and spoken), an analytical mindset, high attention to detail, and the ability to stay focused and accurate on repetitive tasks for extended periods. If you're the type who notices errors others miss and takes pride in clean, structured work — we want to hear from you.
• Candidates with 1+ year of experience on Amazon, Walmart, or any other marketplace — your hands-on knowledge of listing management, advertising metrics, or operational workflows is a strong advantage.
  
  You're the Right Person If
• You take ownership and drive tasks to completion without needing constant check-ins
• You notice inconsistencies, errors, and missing information before they become problems
• You organize information clearly and naturally create repeatable processes
• You're proactive — you identify opportunities for improvement and suggest solutions
• You're a fast learner who adapts quickly to new tools, platforms, and workflows
• You actively use or are genuinely curious about AI tools to improve productivity
• You're comfortable working with data, metrics, and performance analysis
• You perform well in a fast-paced environment where priorities shift
• You can stay focused and accurate on repetitive, detail-oriented tasks over time
  
  Hard Skills (Required or Learnable)
• Strong Excel or Google Sheets skills — or a clear ability and willingness to develop them
• English proficiency — written and spoken (this is a must, as all work is in English)
• Basic understanding of e-commerce or marketplace logic (Amazon, Walmart, or similar) is a plus, not a requirement
• Familiarity with AI tools (ChatGPT, Claude etc.) is a strong plus
  
  What We Offer
• Full training and mentorship — we'll teach you how marketplace operations work at a real scale
• Remote work
• A front-row seat to how a multi-brand US e-commerce company operates across major retail platforms
• Real responsibilities from day one — this is not a "shadow someone" internship
• Clear growth path as you develop expertise
• A fast-moving, international team that values ownership and initiative

Keyapp is a Ukrainian product IT company that provides an online platform to increase organic traffic for Android and IOS applications worldwide. We are looking for a person to join our team who can negotiate effectively, is independent, and responsible;-)

What we offer:

• Salary in a stable currency: 700-800 € rate (depending on candidate experience) + bonus up to 500 €.
• Transparent and understandable bonus system.
• Annual bonus based on performance.
• Paid leave: 24 days, 100% paid sick leave.
• Flexible 8-hour schedule, Sat-Sun off.
• Team: reasonable and professional manager, colleagues are always ready to help, and with a sense of humor.
• Opportunity for personal growth and realization of your potential.
• No cold calls!

To succeed in this role, you should have:

• Upper-Intermediate (B2) or higher level of English; additional foreign languages will be an advantage, as we work with clients worldwide.
• Higher education in Marketing, Philology, Business, or a related field.
• 1+ year of experience in client communication, account management, customer support, or customer success.
• Strong communication and problem-solving skills with a client-oriented approach.
• Confident PC user with experience using Google Workspace and online communication tools.

Responsibilities:

• Consult clients on platform functionality and services via chat and email.
• Conduct online meetings and consultations with clients through Google Meet, Telegram, and other communication channels.
• Assist clients in selecting effective promotion strategies for their apps/products on the platform.
• Monitor client activity, campaign performance, and overall platform results.
• Maintain client communication records and prepare reports on account progress.

Stay Group is an innovative Marketing Company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry.

We are looking for a proactive and customer-focused VIP Account Manager who will help build long-term relationships with our most valuable players, increase engagement, and drive player retention across our products.

If you enjoy communication, relationship-building, and creating exceptional customer experiences — we would love to meet you.
 

Requirements

• 1+ year of experience in Customer Support, Sales, Retention, Account Management, VIP Management, or a similar customer-facing role.
• Strong communication and relationship-building skills.
• Confidence in communicating with customers via phone, email, live chat, and messengers.
• Customer-oriented mindset with a passion for creating exceptional user experiences.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Basic analytical skills and the ability to understand customer behavior and preferences.
• Results-driven approach and motivation to achieve individual and team targets.
• Experience in the iGaming industry will be considered a strong advantage.
• Experience with CRM systems, customer support platforms, or SoftSwiss will be a plus.
• English level — B2 or higher.
   

Responsibilities

• Build and maintain strong relationships with VIP players through phone calls, email, messengers, and other communication channels.
• Develop a deep understanding of player behavior, preferences, and motivations to provide a personalized experience.
• Create and execute individual retention strategies to increase player loyalty and lifetime value.
• Present exclusive offers, promotions, bonuses, and rewards tailored to player needs.
• Handle player concerns, complaints, and negative feedback while maintaining a high level of customer satisfaction.
• Monitor the performance and activity of the assigned player portfolio, identifying opportunities for growth and engagement.
• Collaborate closely with Product, Marketing, Customer Support, and Retention teams to improve the overall VIP experience.
• Track key retention and revenue metrics and provide regular reports on player activity and performance.
• Contribute ideas and initiatives aimed at improving player loyalty, retention, and overall business results.
   

Benefits

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Requirements

• 2+ years as Success or Account Manager in an IT outsourcing company
• Understanding of SDLC
• C1 English level or above
• “Troubleshooter” attitude
• Optimist, strong communication skills
• Stress-resistant, self-organized

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Collect workload and forecasting information from clients
• Understand the needs and priorities of the customer to develop upsell cases
• Take care of the account data accuracy and documentation
• Collect regular client feedback and ensure a high level of satisfaction throughout the service lifecycle
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Submit and maintain documentation in internal system
• Prepare reports on account status
• Collaborate with PM/TL/CTO team to identify any growth opportunities
• Assist with challenging client requests or issue escalations as needed
• Collaborating with internal departments to facilitate client need fulfillment
• Resolving complaints and preventing additional issues by improving processes
• Acting as a client advocate with a focus on improving the buyer experience
• Working with receivables

We offer

• Budget for Medical Insurance
• Budget for Wellbeing
• Paid vacation
• Paid sick leaves
• “Synebo talk” internal educational program
• English lessons / Poland lessons offline in Wroclaw office
• Team building activities online/offline
• Regular cultural events

We are looking for a Senior Partner Account Manager (Spanish-speaking). This role sits at the intersection of relationship-building and business growth — you will own a portfolio of Spanish-speaking partners, directly influencing how they perform, scale, and succeed on our platform. We operate in a fast-moving, international environment across LATAM, MENA, and CIS markets, where decisions are made quickly and the impact of your work is visible from day one. If you thrive on ownership, care about results as much as relationships, and want development — this is your kind of challenge.

About our product: We are a global IT product company shaping the future of real-time social connection. With millions of users across North America, Europe, LATAM, and MENA, we build next-gen mobile and web apps for live-streaming and social networking. Our platforms enable connection at scale — fast, interactive, and deeply engaging. The market is projected to exceed $206B by 2030, and we are already leading the evolution. Founded in Ukraine, scaling worldwide.

In this role, you will

• Build and maintain long-term relationships with Spanish-speaking partners across assigned markets
• Manage and support a portfolio of partners, ensuring consistent performance and engagement
• Work with warm leads and onboard new partners in close collaboration with the inbound team
• Support partner growth and development to increase overall project revenue
• Analyze partner performance and identify opportunities to improve engagement and results
• Provide partners with tailored recommendations and best practices to help them scale on the platform

• Collaborate with internal teams to ensure a high-quality partner experience and a safe ecosystem for users

   

It's all about you

• 3+ years of experience in a client-facing role — Account Manager, Business Development, Customer Success, Sales, or Affiliate Manager
• Spanish at B2 level and English at B1+
• Strong relationship-building and communication skills when working with partners or clients
• Results-driven, client-focused approach with a genuine sense of ownership
• Excellent time management and prioritization skills

• Ability to work independently, structure information effectively, and stay on top of multiple priorities at once

   

Would be a plus

• Familiarity with analytics platforms such as Tableau or Amplitude, strong analytical mindset and problem-solving skills
• Experience working with CRM tools
• Proficiency with AI tools such as ChatGPT, Claude, or Canva

What we offer

Care and support:

• 20 paid vacation days, 15 sick leave days, and 6 additional days off for family events
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity Recovery Support Allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule
• Modern equipment or depreciation of your own tools

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

Hiring process

• Intro call
• Technical interview
• Test task
• Reference check
• Offer

Uklon — продуктова IT-компанія, що розробляє провідний райд-хейлінг сервіс. Щодня потужна команда Uklon прокачує одну з найбільших інфраструктур на ринку України та за її межами, забезпечуючи взаємодію драйверів та райдерів.

Ми створюємо highload продукт, за яким ховаються амбітні технологічні челенджі, безперервні інновації та неочевидні ходи. Наш фреймворк роботи — тестувати нові гіпотези, пушити свої ідеї та використовувати останній стек технологій.

Hiring process: Знайомство, тестове завдання (ми цінуємо твою роботу та час, тому ТЗ оплачуємо) та технічна зустріч.

Що ми пропонуємо саме для цієї ролі: 

• можливість постійного розвитку у роботі з лідерами ринку у висококонкурентному бізнес середовищі

• можливість долучитись до найтехнологічнішого продукту у сфері внутрішньоміської ультрашвидкої доставки

• можливість безпосередньо впливати на продукт «сьогодні» і бачити результат своєї роботи, вже «завтра»

• можливість професійного розвитку у динамічному середовищі з амбітними викликами

• занурення в культуру компанії, яка вважає кожного співробітника значущим і цінним

• підтримку та реалізацію твоїх ідей та ініціатив

• регулярний performance & salary review

• культуру компанії, в якій кожен є значущим і цінним та має вплив на процеси

Як саме ти можеш впливати на розвиток компанії: 

• керування відносинами з портфелем топових партнерів, формування стратегічних планів розвитку на 6–12 місяців.

• повний цикл роботи з акаунтом: від глибокого онбордингу до постійного стратегічного супроводу.

• координація внутрішніх команд (продакт, операції, маркетинг) для реалізації партнерських ініціатив та зростання бізнесу.

• виявлення нових точок зростання та запуск ініціатив для збільшення обсягів замовлень.

• підготовка унікальних бізнес-пропозицій на рівні власників або топ-менеджменту партнерів.

• ініціювання партнерських проєктів та інтеграцій для посилення присутності Uklon Delivery у бізнес-процесах партнерів.

• системний аналіз бази активних партнерів та формування стратегій їхнього утримання.

• персоналізований підхід у співпраці: адаптація умов, впровадження нових сервісів, продуктові апдейти.

• регулярний аналіз ключових метрик партнерів та ефективності акаунтів.

• використання інструментів апселінгу та крос-продажів для зростання доходу.

• розробка та впровадження індивідуальних програм лояльності для топових партнерів.

• ведення актуальної інформації в CRM та управління комерційною документацією.

• глибока робота з аналітикою для виявлення точок зростання.

• підготовка стратегічних звітів для менеджменту з аналізом прогресу та рекомендаціями.

Челенджі на три місяці: 

• ознайомлення з внутрішніми процесами, продуктом та командою.

• знайомство з портфелем закріплених партнерів та їхніми показниками.

• проведення щонайменше 20 повноцінних зустрічей з поточними партнерами.

• формування плану розвитку для ТОП-партнерів із першими результатами у зростанні обсягів.

• виконання персонального плану продажів напрямку Non-Food Retail не менше, ніж на 90%.

Для досягнення результатів, тобі знадобляться: 

• від 2 років досвіду ведення B2B-перемовин у сфері e-commerce, FMCG або food delivery на ринку України

• сильні навички комунікації та ведення перемовин, побудови довгострокових відносин з клієнтами/партнерами

• просунутий рівень Excel/Google Sheets: формули, зведені таблиці, фінансові та операційні розрахунки 

• досвід роботи з аналітикою та звітністю (Tableau/ PowerBI/ Looker Studio тощо)

• впевнені навички роботи з документацією: договори, додаткові угоди, акти, акти взаєморозрахунків

• вміння аналізувати ефективність партнерств і готувати бізнес-пропозиції на основі даних

• досвід взаємодії з продуктовою командою і розуміння базових сутностей ІТ продуктів

• буде плюсом досвід роботи з CRM системами

• буде плюсом досвід роботи з task management systems (Jira, Trello, etc)

Як ти регулюєш свій робочий час?

• гнучкий графік з урахуванням функціоналу

• days off зі збереженням винагороди: 20 на особисті потреби, ще 1 з нагоди дня народження, 10 через хворобу, до 8-ми за донацію крові 

Як ти будеш прокачувати свої скіли в Uklon?

• внутрішній обмін знаннями, програми менторства та тренінги з розвитку soft та hard skills

• отримання профільних сертифікацій для IT-експертів

• корпоративна бібліотека та підписки на інформаційні ресурси

• персональний/командний бюджет на навчання

• корпоративні знижки та компенсація English lessons 

• long-term навчання для керівників

Care and support

• медичне страхування в Україні 

• оплачувані сесії з психотерапевтами Pleso

• гейміфікації, подарунки, розіграші та знижки від партнерів

• спортивні заходи та корпоративні тімбілдінги

• wellness programs (воркшопи емоційної підтримки)

• тижні масажу в офісі в Києві

• промокоди на поїздки з Uklon

• корпоративні знижки, часткова компенсація занять спортом

Corporate social responsibility

Uklon соціально відповідальний бізнес і входить в ТОП-10 найбільших донаторів на підтримку сил оборони та гуманітарні ініціативи серед українського бізнесу в секторі ІТ та телекомунікацій. 

З початку повномасштабного вторгнення сума фінансових внесків компанії та її засновників на підтримку Сил оборони, соціальні ініціативи та благодійні проєкти склала понад 339 мільйонів гривень.

Перед поданням заявки на відкриту позицію в Uklon, будь ласка, ознайомтеся з Умовами обробки та захисту персональних даних кандидатів. Надсилаючи нам свої персональні дані, зокрема ті, що містяться у вашому резюме, ви даєте згоду на обробку персональних даних відповідно до цих Умов.

*Ми цінуємо кожен відгук і прагнемо надати зворотний зв’язок протягом 7 робочих днів. Якщо відповіді не було - не засмучуйся: просто цього разу метч із вакансією не відбувся.

Якщо не бачиш листа від нас - перевір, будь ласка, папку «Спам» чи інші вкладки пошти. Іноді наші відповіді потрапляють туди. Дякуємо, що обираєш Uklon. До зустрічі!

We are a Ukrainian outsourcing company Join.To.IT, founded in 2012, and delivering software solutions across diverse business domains.
We focus on building long-term partnerships with our clients and delivering solutions that create real business impact. Our team consists of experienced professionals who take ownership of their work, value clear communication, and are committed to high standards in everything they do.
At Join.To.IT, we create an environment where engineers can grow, influence technical decisions, and contribute to meaningful projects alongside a strong and supportive team. 

Requirements:
1+ year experience as an Account Specialist, Delivery Coordinator, Junior Project Manager, or similar client-facing role in IT outsourcing/outstaffing
Experience managing multiple parallel projects or contractors (5–10+ simultaneously)
Strong client communication skills in English (Upper-Intermediate / B2+ or higher)
Practical understanding of Agile/Scrum workflows
Experience with CRM/ERP or project tracking systems
Ability to make decisions under uncertainty and manage competing priorities
Basic technical understanding of software development lifecycle (frontend, backend, mobile)
Strong organizational and time-management skills
Experience with Excel for operational or financial reporting
Basic team coordination or leadership experience
Experience working with Upwork or similar freelance platforms is a strong advantage

Responsibilities:
Build and maintain long-term relationships with clients across multiple concurrent projects
Manage client expectations, clarify priorities, and ensure alignment between business goals and delivery
Maintain communication through Upwork and other agreed channels, including milestone discussions and project updates
Coordinate project execution in collaboration with engineers, BA, designers, and BDM
Support Scrum processes including sprint planning alignment, progress tracking, and delivery follow-ups
Monitor workload distribution and team allocation across projects
Manage invoicing processes, milestone tracking, and payment follow-ups
Track project profitability, utilization, and delivery efficiency
Maintain reporting and operational tracking using Excel and internal tools
Coordinate engineers working in outstaff or hybrid delivery models
Monitor performance, engagement level, and project health
Contribute to improving internal delivery processes and operational standards
Participate in presale support when needed (scope clarification, estimations coordination)

We Offer:
Modern office near Vasylkivska metro station (with shelter, Starlink, and uninterrupted power supply)
Parking for cars and bicycles
Medical insurance
Free gym next to the office
Compensation for English courses and professional development
Opportunity to influence department growth and implement new ideas
Supportive and friendly team environment

We are looking for a Client Relations Manager to join our friendly and supportive team.

This is a great opportunity for an experienced recruiter who wants to grow further and move into a more client-facing role.

Important: This is not a sales role.

Responsibilities

You will be responsible for operational communication with clients and colleagues, including:

• Receiving resumes from recruiters
• Checking that all information is accurate, both in terms of spelling and factual details
• Presenting candidates to clients
• Organizing and supporting online interviews
• Maintaining ongoing communication with clients and building strong working relationships
• Coordinating communication between recruiters, candidates, and clients

• Using AI tools to improve the quality and efficiency of daily work.

   

All communication is conducted online via Slack, WhatsApp, Telegram, and email.

Requirements

• Strong business correspondence skills
• Excellent communication and coordination skills
• High level of responsibility and attention to detail
• At least 2 years of experience as a recruiter
• Upper-Intermediate English, B2+ or higher
• Strong written English for business communication
• Advanced English proficiency would be a significant advantage
• Experience in a Lead Recruiter or Team Lead role would be a big plus
• Confident user of AI tools such as ChatGPT or similar platforms

• Ability to use AI thoughtfully and responsibly to improve writing, structure information, summarize details, and support client communication

   

What We Offer

• Paid vacation, sick leave, and public holidays
• Full training and onboarding
• A supportive and collaborative work environment
• An opportunity to grow into a client-facing role without direct sales responsibilities
• The opportunity to actively use modern AI tools in daily work