Jobs at Djinni

RESPONSIBILITIES

• VIP segment management: low / mid / high rollers
• Building and developing the VIP program - tiers, bonuses, privileges
• Managing and developing a team of VIP managers
• Personalized approach to high-value players: offers, communications, terms
• Tracking key metrics: GGR, ARPU, LTV, retention, churn
• Developing and implementing retention and reactivation strategies for VIP players
• Driving upgrades between VIP tiers (player upgrading)
• Cross-functional collaboration: CRM, product, analytics, payments
• Quality control of communications with VIP players
• Analyzing VIP program performance and implementing improvements

REQUIREMENTS
Experience & Expertise

• 3+ years of experience in iGaming / betting / casino
• Hands-on experience working with VIP / high-value segments
• Team management experience (VIP managers / account managers)
• Proven track record of building or scaling VIP programs
• Understanding of bonus economics and its impact on revenue
• Experience with CRM tools and player segmentation

Skills & Knowledge

• Strong understanding of metrics: GGR, ARPU, LTV, retention, churn
• Analytical mindset - ability to work with data and make data-driven decisions
• English - B2 or higher (required)
• Proficiency in: Slack, Jira, Confluence, basic CRM systems
• Strong communication skills — both written and verbal

We don’t wait for momentum – we build it. As an e-commerce company we move fast, test boldly, and turn ideas into real results. And the real engine behind all that? Our people.

With 200+ ambitious teammates who own their work, learn fast, and lift each other up, this is a place where you’re trusted to think big and move with intent.

We’re looking for someone to lead and manage an engineering team, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives.

In this role, you'll be working on a platform and it's customization used across 200+ websites.

WHAT WE USE:

BE: Laravel; WordPress; MySQL; Redis

FE: Twig, React

WHAT YOU WILL DO:

• Be in charge of design&development of eCommerce platform and it's customization, including: technical decision making, reviewing code, ensuring best development practices. You'll also be leading and supporting other engineers as direct manager.
• Implement and maintain effective technical and operational processes;
• Align engineering goals with roadmaps and strategic objectives and ensure successful delivery within scope, time and budget;
• Manage and develop a team of engineers, overseeing engineering projects, and ensuring quality and efficiency in engineering processes;
• Have a hands-on role in mentoring engineers and helping them work through learning plans, technical and overall growth;
• Supervise cross-functional collaboration with product managers, content admins and quality assurance teams to ensure smooth delivery of technical solutions;
• Establish a clear vision and direction for the team and report on team performance and metrics.;
• Improve our tech stack, tools, and processes.

WHAT WE EXPECT:

• 5+ years experience in senior engineering role and proven track record in team leadership;
• Deep understanding of the tech stack, architecture, and coding best practices;
• High skills and expertise of PHP/MySQL, eCommerce CMS platforms, API integrations, PHP MVC frameworks, Laravel;
• Good understanding of CI/CD concepts and tools and ability to get the hang of new technologies and APIs very quickly;
• Strong communication skills to align expectations and translate business goals into technical solutions on eligible time and high quality;
• Proven experience in technical leadership, processes, and supportive team culture;
• Interest in and knowledge of new trends and technologies within the e-commerce field.

WE OFFER:

• Salary range: from 6000 EUR (Gross) according to qualifications;
• Work model: Fully remote
• Team environment: Opportunity to work in a collaborative, dynamic, and experienced team
• Working hours: 40 hours per week, stable and clearly defined:
  8:00–17:00 EET (or) 9:00–18:00 EET

We are looking for an experienced and results-driven Business Development Manager to join our global Sales team. In this role, you’ll identify and secure high-value partnerships, manage large-scale deals, and drive PayDo’s growth across international markets. The ideal candidate has a strong background in fintech or high-risk industries, proven negotiation experience, and a passion for building strategic business relationships in a fast-paced environment.

Requirements:

• 3–5+ years of experience in business development or sales within fintech, payments, or other regulated B2B/B2C environments
• Proven track record of managing and closing large-scale, high-value deals
• Strong negotiation, communication, and relationship management skills
• Experience working with CRM systems
• Analytical and strategic mindset with a focus on results
• Proactive, motivated, and able to work autonomously in a fast-changing environment
• Advanced level of English
• Ability to travel 

Nice to have:

• Experience building strategic partnerships with financial institutions, startups, or enterprises
• Deep understanding of fintech trends and technologies (payments, blockchain, AI, etc.)
• Familiarity with KYB/KYC processes in financial institutions
• Degree in Business, Finance, or Economics (MBA is a plus)

Responsibilities:

• Identify and develop new strategic partnerships and business opportunities aligned with PayDo’s growth goals
• Manage the full sales cycle — from prospecting and outreach to negotiation, contracting, and long-term relationship management
• Drive expansion into new markets and industries through partnerships and enterprise-level deal
• Collaborate cross-functionally with Legal, Product, Compliance, and Marketing teams to ensure seamless deal execution
• Monitor market trends and competitors to identify new growth areas
• Report regularly on partnership performance, sales pipeline, and revenue impact
• Ensure all deals comply with company policies and regulatory requirements

We work in a result-driven culture. You will fit in if you:

• Take ownership and deliver measurable results
• Act proactively — not waiting to be told
• Thrive in a high-energy, growth-focused environment
• Think strategically and solve problems fast
• Self-motivation, adaptability, and ownership of results.

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses and certifications
• Regular Performance Reviews Based on KPIs – for your professional advancement
• Transparent career path – opportunity to reach Lead roles within 1 year, Head roles in 2 years, and C-level in 4 years based on performance
• Innovation Financial Rewards – share your ideas via PayDo Ideas Hub and earn extra bonuses
• Public Holidays – aligned with your country’s calendar
• Flexible payout options – via PE accounts or popular e-wallets

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape  the future of payments with PayDo!

Innoware is a leading IT consulting company, Microsoft Solutions Partner, certified in cyber and information security (ISO/IEC 27001). We help businesses enhance operational efficiency and ensure data security by implementing Microsoft ERP and CRM systems, Power Platform solutions, and delivering secure cloud IT infrastructure.

For over 24 years our team has successfully completed more than 500 projects in Ukraine and across 17 countries worldwide. Our clients include well-known companies such as Ciklum, Deloitte, Datagroup, OKKO, KERNEL, Metinvest, the American Chamber of Commerce in Ukraine (ACC), SOS Children's Villages, and many other valued partners.

Demand for Innoware’s services and Microsoft solutions continues to grow, particularly in Ukraine, as companies increasingly focus on digital transformation and the development of modern, secure IT platforms. To support this growth, we are expanding our project team and inviting candidates to join us as a Microsoft Dynamics 365 Finance and Supply Chain Management Developer (Middle or Senior level).

Cooperation format & engagement:

• This is a full-time project-based engagement under a fixed-term contract for 12 months, including paid vacation, sick leave, and full integration into the project team.
• About the project: implementation of Microsoft Dynamics 365 Finance and Supply Chain Management for a large manufacturing enterprise in Ukraine. The project involves a wide range of tasks – from development across various system modules (financial, logistics, manufacturing) to integrations, optimization, data migration, and participation in Go‑Live activities.
• Extension of cooperation or transition to other projects is possible, subject to mutual interest and business needs.

Key stack: D365 F&SCM, Visual Studio, X++, Microsoft Azure DevOps, Microsoft 365

Key responsibilities:

• Develop and customize functionality within Microsoft Dynamics 365 F&SCM. 
• Collaborate with functional consultants to clarify requirements and design technical solutions. 
• Design and implement optimal algorithms to meet business and technical requirements. 
• Implement, refactor, and maintain X++ code. 
• Ensure high code quality through code reviews, adherence to development standards, and best practices.
• Estimate development efforts and timelines for required modifications. 
• Optimize existing custom functionality to improve performance and maintainability. 
• Implement and support integrations between D365 F&SCM and other systems and applications.
• Perform data migration activities. 
• Support solution quality through testing and technical validation.
• Participate in Go-Live activities and provide post-implementation support. 

Qualification:

• 5+ years of hands-on experience in D365 F&SCM or D365 F&O development (X++).
• Knowledge of SQL.
• Experience in projects of ERP system implementation or support.
• Ability to work with functional requirements and technical documentation.
• Ukrainian language at a confident working level.

Soft skills: strong analytical thinking, the ability to work with complex tasks independently and in a team, and a commitment to high‑quality delivery.

We offer:

• Diverse tasks in the implementation project for large manufacturing enterprise.
• Cooperation with professional ERP consultants whose development specifications are highly appreciated by developers.
• Opportunity to participate in other corporate and customer projects depending on your interest and mutual agreement.
• Our values and corporate culture: Innoware is an environment of open, professional communication, teamwork, honest relationships, and mutual trust. We support each other in both work and life. We hold a pro-Ukrainian stance, have not worked with russian companies since 2014, and actively support the Armed Forces of Ukraine.

Cooperation conditions:

• Full remote.
• Everything for work-life balance: paid vacation and sick leave, additional days off for selected public holidays. We’re dedicated to our work, but we also take time to rest.
• Full-time contract for 12 months, with the possibility of extension depending on project needs.
• Competitive remuneration.

We would be happy to get to know you and discuss potential cooperation.

Please apply by submitting your CV in Ukrainian or English. We will carefully review your application and contact you if your experience and qualifications match the role.

We invite you to collaborate with us to deepen your expertise and work on meaningful projects together with the experienced Innoware team.

Find out more about Innoware: https://innoware.com/about/ 

Discover more Innoware vacancies: https://innoware.com/career/ 

Innoware is a leading IT consulting company, Microsoft Solutions Partner, certified in cyber and information security (ISO/IEC 27001). We help businesses enhance operational efficiency and ensure data security by implementing Microsoft ERP and CRM systems, Power Platform solutions, and delivering secure cloud IT infrastructure.

For almost 25 years our team has successfully completed more than 500 projects in Ukraine and across 17 other countries. Our clients include well-known companies such as Ciklum, Deloitte, Datagroup, OKKO, KERNEL, Metinvest, the American Chamber of Commerce in Ukraine (ACC), SOS Children's Villages, and many other valued partners.

We are looking for a Systems Engineer with hands-on experience in Microsoft Cloud Solutions and a strong interest in further developing expertise in this area.

Key stack:

• Cloud Solutions: Microsoft Azure, Microsoft 365.
• Server products: Windows Server, SQL Server.
• Automation: programming in PowerShell.

Key tasks

External/client tasks:

• Participating in projects of implementation, configuration, upgrades of Microsoft cloud services and server software – developing and implementing solutions in accordance with clients' business needs and the functionality of Microsoft solutions. The main geography of clients is Ukraine and the EU.
• Participating in meetings with clients, presenting and discussing solution options.
• Maintaining and supporting client infrastructure.
• Participating in writing project documentation and technical specifications.

Internal support (in different periods it takes from 30 to 50% of the time):

• Maintaining the internal IT infrastructure.
• Implementing technical solutions based on security best practice.
• Conducting IT onboarding and offboarding of colleagues, including preparation of office equipment.

Training and certification: with us, you'll learn the latest versions of Microsoft cloud services and get the correspondent international certification.

Qualification:

• At least 2 years of experience at an engineering position – Systems Engineer, Data Engineer, System Administrator, etc.
• Experience with Microsoft on-premises and hybrid infrastructure: Windows Server, Active Directory DS, Exchange Server, IIS, RDS, GPO, SQL Server.
• Experience in administering Microsoft 365 and Microsoft Azure (SharePoint Online, Exchange Online, Teams, Microsoft Defender, Intune, Azure VM services, Azure VPN, Azure AD Connect, etc.).
• PowerShell programming skills.
• Understanding of basic information network technologies: DNS, DHCP, VPN, IP stack.
• Ability to process and close technical requests from users.
• Experience in writing technical documentation.
• English: Intermediate / B1 or higher, including spoken; fluency in Ukrainian.
• University degree (technical or IT).

Nice to have, but not a mandatory requirement: 

• Experience in ensuring the security of IT infrastructure.
• Experience or understanding of the basics of Power Automate and Azure Automation.
• Python and/or JS programming skills.

• Microsoft certificates.

   

Soft skills: responsibility, consistency, initiative, interest in professional development.

We offer you:

• Conditions for professional development and training.
• Microsoft certification at the company's expense.
• Various and challenging tasks, including non-standard and new ones even for us.
• Work with solutions from the leading international vendor – Microsoft.
• Participation in ensuring compliance with ISO 27001 together with the Information Security Manager and other teammates.
• Our values and corporate culture: Innoware is an environment of open, professional communication, teamwork, honest relationships, and mutual trust. We support each other in both work and life. We hold a pro-Ukrainian stance, have not worked with russian companies since 2014, and actively support the Armed Forces of Ukraine.

Working conditions:

• Full remote format with the opportunity to work and meet with colleagues at Innoware’s Kyiv office – we’ll be happy to see you whenever you choose to come.
• Everything for work-life balance: paid vacation and sick leave (we know it’s obvious, but we want you to be sure), additional days off for selected public holidays. We’re dedicated to our work, but we also take time to rest 😉.
• Permanent full-time contract.
• Competitive remuneration, revised according to your performance.

If you are motivated to grow and develop in cloud technologies, we invite you to apply with your detailed CV in Ukrainian or English. We’ll contact you if the information in the CV meets the qualification requirements.

Join us, develop your skills and implement projects together with the experienced Innoware team! 

Find out more about Innoware: https://innoware.com/about/ 

Discover more Innoware vacancies: https://innoware.com/career/ 

We are looking for an experienced and driven VIP Team Lead to manage and grow a high-performing team focused on player retention and revenue generation in the iGaming industry. The ideal candidate has a strong background in managing  VIP teams, understands player lifecycle metrics, and excels in performance monitoring, coaching, and cross-functional collaboration. You will lead the day-to-day operations, ensure excellent service for high-value players, and drive team alignment with overall business goals

HOW YOU WILL MAKE AN IMPACT

• Lead and manage a team of VIP Managers, ensuring daily operations, shift coverage, and workload distribution.
• Monitor and analyze key KPIs: retention, ARPPU, redeposit rate, second deposit conversion, and individual performance.
• Ensure high-quality service and proactive communication with VIP and high-value customers.
• Handle escalated cases and complex communication scenarios.
• Align team efforts with ongoing retention and revenue objectives.
• Collaborate with Product, CRM, Support, PRM, and Analytics teams to ensure full data visibility and optimized player lifecycle management.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience managing  VIP account teams in iGaming (mandatory).
• Deep understanding of player lifecycle metrics and operational KPIs.
• Strong communication, leadership, and organizational skills.
• English level: B2+.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

REQUIREMENTS

Great communication and interpersonal skills

B1 or higher level of English, both oral and written

Understanding of IT Sales

Understanding of business English communication

Active user of LinkedIn

Analytical skills and the ability to recognize the clients demands

Ability to organize and prioritize own work, be flexible and meet deadlines

Be a team player

WILL BE A PLUS

Work experience with any CRM and other Sales/Marketing process automation tools

Work experience researching different social networks, groups, forums and other sources to identify points of interests of our target audience

Understanding of Sales or Marketing pipelines

RESPONSIBILITIES

Help plan and perform email and social media outreach campaigns

Analyse the clients’ needs, clarify the requirements, schedule meetings

Work within our CRM to run a data-driven sales engine. We’ll tell you how ;)

Take part in the continuous improvement of sales processes

What we offer:

Guidance. We want you to grow and we can help you. If you’re not sure where to start – here is the best place

Scaling up salary based on your skills and experience

A real opportunity to grow as a specialist (we employ consultants and offer trainings)

6 paid sick leave days

26 paid vacation days

Corporate activities.

We are looking for a strategic Media Buyer to scale Tier-1 campaigns for high-LTV mainstream dating products. This isn't just about traffic volume; it’s about deep funnel optimization and long-term user value (ROAS-based approach).

What You Will Do:

• Performance-Driven Scaling: Execute and scale full-funnel TikTok campaigns with a primary focus on ROAS, LTV, and Value-based optimization.
• Data Analysis: Use advanced tracking (Events API, offline conversions) to optimize campaigns based on back-end revenue, not just front-end clicks.
• Strategic Testing: Design and run A/B tests for landing pages, funnels (quizzes/surveys), and creative hooks tailored to the US 45+ male demographic.
• Creative Direction: Collaborate on creative strategies that resonate with a mature audience, moving away from aggressive "adult" baits to emotional and high-intent engagement.

Requirements:

• 2+ years of expertise in TikTok Ads Manager (specific experience with US/Tier-1 markets).
• Mainstream Experience: Proven track record in Mainstream Dating, E-commerce, or Subscription-based apps (we value quality and compliance).
• Advanced Tracking Knowledge: Deep understanding of TikTok Pixel, Signal health, and Attribution models.
• Mindset: You think in terms of CAC vs. LTV and know how to stabilize performance at scale.
• English: B2+ (fluent professional communication).

The Offer:

• Base Salary: $2,500 – $3,000+ (commensurate with expertise and past budgets handled).
• Performance Bonuses: Uncapped upside based on net profit/ROAS.
• High Budgets: Direct access to significant ad spend and premium support.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

About the project

We're an indie studio (US-based LLC) building a mobile 
sandbox/dress-up game in the spirit of Avatar World and Toca Boca — 
a colorful, kid-friendly world where players customize characters, 
explore scenes, and play out stories. We already run a successful 
kids YouTube channel (Vika Play) with an engaged audience, so the 
game launches with a built-in community from day one.

Game design doc: 
https://docs.google.com/document/d/1gE9ed6ufBUITvLLBQOqNiCMU_mRR3T-duvyYjBcVGCE/edit

The role

2D Artist for ongoing content production. You'll own the visual 
identity of the game — characters, outfits, scenes, props. We're 
looking for an illustrator who can maintain a consistent style 
across a long content pipeline, not just deliver one beautiful 
hero piece.

Visual style reference

- Avatar World / Toca Boca / Sago Mini chibi aesthetic
- Bright, saturated, kid-friendly palette
- Clean vector-style line work, soft shadows, simple shapes
- Cute, expressive characters (we already have a recurring cast 
 from our YouTube channel)

What you'll be doing

- Character outfits, hairstyles, accessories — delivered as 
 Spine-ready layered assets (clean separation of body parts 
 and clothing pieces)
- Scene and location backgrounds
- Interactive props and items
- Icons and item thumbnails
- Occasional marketing artwork (App Store / Google Play feature 
 graphics, key art)
- Working closely with our Unity dev on asset specs — resolutions, 
 atlases, naming conventions

Inception-1 is a product company that creates AI-driven B2C products designed to help people feel more connected and less alone. Our mission is to build meaningful digital experiences that blend technology with empathy — and to prove that technology can be both human and transformative.

We’re looking for a AI/ML Product Engineer who will be responsible for delivery of AI-driven features of our product (which are the core) 
We want you to be responsible for solving complex user’s problems – delivering ready-to-use features and final value to user
This is hands-on role which requires mix of business acumen, team management and sufficient technical expertise in implementing visual and conversational AI models
Ideal candidate would have either experience of own AI-first project development (no, chat-bot is not there…) or managing the team of ML engineers with clear business impact. 
Both cases imply experience with agentic coding and AI tools/ agent integration - eg. you built pipeline with comfy for your companion/ developed support agents’ chain on n8n/ built context prompting architecture for your assistant/ etc. 

Responsibilities:

• Own the end-to-end product lifecycle with a strong technical focus: discovery, specification, delivery, and iteration.
• Act as a bridge between business and engineering: translate product goals into clear technical requirements and vice versa.
• Define product requirements for AI-powered features (logic, constraints, data dependencies, edge cases).
• Work closely with engineers to shape system architecture, API contracts, data flows, and technical trade-offs.
• Design, run, and interpret A/B tests, including experiments impacting AI behavior, personalization, and monetization.
• Prioritize roadmap, features, and technical debt based on business impact, system limitations, and user value.
   

Requirements:

• 2+ years of experience as a Product Manager in multi-purpose AI-first products (eg. not only conversational module, but also voice/ image generation/ video/ OCR/ etc.).

OR

• Founder of AI-first startup with seed round closed.
• Strong technical background (engineering, computer science, or equivalent hands-on experience).
• Rapid prototyping or scripting skills to validate ideas quickly.
• Hands-on experience in implementation of AI features, at least – API services, self-developed multi-purpose agents, etc.
• Ability to reason about trade-offs between speed, quality, scalability, and technical complexity.
• Excellent ability to align technical and non-technical stakeholders.
   

Nice to Have:

• Experience with AIAI companionship, social discovery, chat, or personalization system.
• Ability to read code and participate in technical discussions (even without being the primary implementer).
• Experience with prompt-based systems, model evaluation, AI quality metrics.
   

What We Offer:

• Real ownership — full responsibility for a core AI product used by millions worldwide.
• Technical impact — shape how AI systems are designed, shipped, and scaled in production.
• Entrepreneurial ecosystem — part of Genesis, with access to resources, funding, and the option to launch your own startup.

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.

Requirements:

✔️Experience in L1/L2 technical support or IT service desk roles
✔️Basic knowledge of Windows Server environments
✔️Basic MS SQL knowledge (user-level: queries, validation, data checks)
✔️Fundamental understanding of network technologies and protocols
✔️Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
✔️Confident in written and spoken English
✔️Independent, reliable, and detail-oriented working style
✔️Technical and solution-oriented mindset
✔️Strong interpersonal and communication skills

Responsibilities:

➖Provide L1/L2 technical support via email, chat, and calls
➖Troubleshoot Windows environment issues and basic network connectivity problems
➖Perform basic MS SQL checks and validate measurement or system data
➖Support configuration and deployment of IoT devices/data loggers following documented procedures
➖Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
➖Maintain accurate ticket documentation in CRM/helpdesk systems
➖Follow internal workflows, SLAs, and quality standards
➖Contribute to knowledge base creation and continuous process improvements
➖Collaborate with Team Leaders, QA, Operations, and Engineering

Would be a plus:

✔️Experience with Zendesk and similar ticketing platforms
✔️Previous BPO / outsourcing experience
✔️Technical education or certifications
✔️Experience supporting SaaS or hardware-enabled products
✔️Familiarity with structured troubleshooting methodologies

Work conditions:

➖Remote work.
➖The probation period is two months.
➖2 non-fixed days off per week.
➖3 types of work shifts:
- M - 8:00-16:00
- D - 16:00-0:00
- N - 0:00-8:00
 

Responsibilities

• Customer acquisition.
• Participation in the process of systemic lead generation and sales activities of the company;
• Support and processing on new and existing sales channels and sales sources;
• Participation in the process of pre-sales and sales activities;
• Lead validation, requirements gathering
• Clarification of the client’s requirements (problems) and conducting sales activities (closing deals);
• Conclusion of transactions and support of the process of entering the project/client;
• Creation of commercial offers;
• Account management out upselling and cross-selling events for new and existing company clients.
• Work on a clear track of Sales plans , sales metrix and KPIs: leads worked, calls, offers, offer value sent, deals won, new clients, revenue.

Requirements:

• 3+ years of experience in IT sales;
• Proven experience in closing deals with the ability to present
• Proven technology knowledge (service, service lines, product)
• High level of English (Upper-intermediate);
• Experience in closing deals on outsourcing and outstaffing models
• Experience in selling projects/solutions of web development and eCommerce;
• Experience in selling solutions for eCommerce (web, mobile);
• Experience with B2B and B2C segments.
• The presence of closed deals from at least 3 different sales channels (with the ability to demonstrate results);
• Would be a plus RoadShow Experience 
• Experience of Work trips and offline sales.

Will Be a Plus:

• Knowledge of the German language;
• Successful experience of sales activities in a particular region or country;
• Experience in selling solutions and services based on CMS Magento, WordPress;
• Successful sales experience in several channels;
• The ability to design and implement a sales funnel using various sales tools.

We Offer:

• In-house tech talks & knowledge sharing;
• Remote work;
• Ability to participate in RoadShows and conferences ;
• Flexible and negotiable working schedule;
• Paid sick leaves, vacations, days off;
• Growth plan and bonuses for additional responsibilities/activities;
• Fair compensation that scales with your skills

Moon Active is a company driven by the mission to become a global leader in mobile gaming. Founded in 2011, our passion for creativity, cutting-edge technology, and delivering exceptional player experiences has resulted in games enjoyed by millions worldwide.

We are looking for you, an aspiring 3D Motion Designer, to join our industry-leading marketing team.You will be responsible for creating eye-catching 2D and 3D animations across all digital and social platforms.

As part of a great team, you will receive everything you can dream of: from super friendly and creative co-workers and a strong focus on your development to projects that will inspire the whole gaming industry.
 

Responsibilities:

• Create and animate 2D and 3D videos with a focus on After Effects and Cinema 4D
• Conceptualize, present and execute your ideas from start to end: Lead your own creation from sketch to final high-quality product
• Collaborate with designers, editors and motion artists in creating 3D content: from Full CG videos and motion graphics to VFX in live-action videos
• Explore and implement current trends and tools in 3D design, animation and production pipeline
• Attend dailies and participate in creative brainstorming
• Present your own creative ideas in a dynamic environment and find solutions within tight schedules
   

Requirements: 

• Experience in After Effects and Cinema 4D (5+ years)
• Wide 3D skillset: modeling, lighting, rigging, animation, shading, and rendering (Redshift)
• Experience in 2D animation and motion graphics in Adobe After Effects
   

Advantages:

• Experience integrating 3D in After Effects
• Experience with Cinema 4D's Plug-ins like X-Particles and realflow
• Experience using popular game engines such as Unity or Unreal Engine
• Experience in using various generative AI tools
   

*** PLEASE ATTACH A LINK TO AN ONLINE PORTFOLIO/SHOWREEL
 

Benefits:

Why join Moon Active? 

• Be part of a leading global mobile gaming company with a unique product enjoyed by millions
• Thrive in an exceptional, innovative, and dynamic environment
• Enjoy full transparency and open communication with talented colleagues across teams
• Take advantage of tremendous opportunities for professional growth and career advancement within a rapidly expanding company
• Influence and help build personalized product experiences that impact millions of users worldwide
   

We offer:

• Generous compensation; paid vacation and sick leave
• Comprehensive medical and life insurance for you and your family members
• CrossFit & running classes at the office and MultiSport card
• Comfortable office located on Królewska 16 street, Warsaw
• Free daily breakfasts and lunches, as well as a fully stocked kitchen with snacks and fruits
• The latest tech equipment, including macOS devices
• Training & Development/Tuition reimbursement
• Friend Referral Program with generous bonuses
• Friday Happy Hours and team gatherings to foster a fun and collaborative workplace culture
• Relocation bonus for non-local candidates
• Bicycle and Car parking