Jobs Sysadmin

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner and a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.  

Diya is currently expanding its team and looking for an experienced Technical Support Specialist to bridge advanced helpdesk operations, client support, and infrastructure administration. If you are a seasoned tech professional with strong interpersonal skills and a desire to work on dynamic international projects, we’d love to have you on board!

Key Responsibilities

• Advanced Technical Support. Serve as a high-tier escalation point for complex technical issues, diagnosing and resolving hardware, software, network, and system-related problems via ticketing systems, chat, email, and phone.
• Helpdesk & Environment Administration. Manage, secure, and optimize daily operations across Microsoft 365, Active Directory, and office infrastructure environments.
• System Monitoring & Maintenance. Proactively ensure high levels of system availability, performance, and reliability for our clients.
• Process Improvement & Documentation. Create, update, and maintain comprehensive technical documentation, procedural guides, and operational knowledge-base reports.
• Collaboration & Leadership. Support team members, share technical knowledge, and assist in mentoring junior staff when required.

Qualifications & Requirements

• Experience: Minimum of 3 years of hands-on experience in IT administration, advanced helpdesk, or technical support roles.
• Core Technical Stack. Proven experience administering Microsoft 365 (Admin Center, Exchange Online, Azure AD / Entra ID, Teams, Licensing) and Windows operating systems / Windows Server.
• Networking & Infrastructure. Strong knowledge of Active Directory (AD), Group Policy Objects (GPO), DNS, and networking fundamentals.
• Troubleshooting. Ability to diagnose complex technical issues in a Windows environment using event logs, diagnostic tools, and methodical problem-solving approaches.
• Language: B2 level (Upper-Intermediate or higher, both written and spoken) in English for professional communication with international clients.
• Higher education in Information Technology or a related field.
• Soft Skills. Excellent customer service mindset, strong communication and people skills, detail-oriented, self-motivated, and capable of performing under pressure.

Will Be a Plus

• Hands-on experience or working knowledge with Microsoft Azure.
• Administrative/managerial functions, previous mentorship experience, or demonstrated leadership qualities.
• Basic proficiency in PowerShell for task automation.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, M365 Certified).

What We Offer

• Remote work environment. 
• Professional Growth. Full sponsorship and support for obtaining relevant industry certifications, alongside paid training.
• Access to a corporate English tutor to help you continuously refine your communication skills.
• Comprehensive healthcare insurance, gym membership compensation, and access to professional psychological consultations to support your well-being.
• Paid vacation and sick leave.
• Real career progression opportunities within a young, friendly, and ambitious international team.

Job Summary:

We are seeking a skilled and motivated Network Engineer to join our IT team. The ideal candidate will be responsible for designing, implementing, managing, and troubleshooting network infrastructure to ensure optimal performance and security. This role requires a strong understanding of networking protocols, hardware, and security best practices.

Key Responsibilities:

• Design, implement, and maintain secure and scalable network infrastructure for the company and its clients.
• Monitor network performance and troubleshoot issues to ensure minimal downtime.
• Configure and manage firewalls, routers, switches, and other network devices.
• Implement security measures to protect network systems from cyber threats.
• Collaborate with IT teams to support enterprise-wide projects and infrastructure upgrades. 
• Process network related parts of projects at a scheduled time.
• Perform network capacity planning and optimize performance.
• Maintain and update documentation for network maps/diagrams, configurations and processes.
• Provide technical support and training to internal teams as needed.
• Troubleshoot any network outages, based on 24/7 rotation schedule
   

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong knowledge of TCP/IP, LAN/WAN, VPN, firewalls, and network security.
• Experience with CheckPoint, FortiGate, or other networking hardware.
• Familiarity with network monitoring and diagnostic tools (Zabbix, LogicMonitor, Prometeus, etc…) .
• Knowledge of cloud networking solutions (AWS, Azure, or Google Cloud) is a plus.
• Industry certifications such as FCP, CCNP, or equivalent are preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Ability to communicate effectively with clients in English.
• 24/7 availability for any network outages, according to on-call rotation schedule
   

Benefits:

Competitive salary.
Paid time off and US holidays.
Career development opportunities and certification reimbursements.
Remote work environment.
 

Join us and be a part of a dynamic team driving innovation and excellence in networking solutions!

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.

We are expanding our team and need a Level 3 Engineer who is versatile and passionate about technology to assist in supporting our clients’ cloud infrastructure and IT operations. The candidate is expected to provide repeatable solutions, thought leadership, and delivery excellence for our set of core solutions.

Responsibilities:

• Set up and maintain various services and support tools, primarily Microsoft 365/Azure.
• Proactively ensure the highest levels of systems and infrastructure availability for our clients.
• Write and maintain custom scripts to increase system efficiency and reduce human intervention time on tasks.
• Providing operational support, including procedural documentation and relevant reports.
• Support and administer Azure SQL databases.
• Work with API services.

Requirements:

• Deep knowledge of operating systems:
  • Practical experience in administering Azure, Microsoft 365 and Windows Server.
  • Understanding of the architecture and specifics of each operating system, including deep knowledge of Linux.
  • Experience with command-line interfaces and graphical user interfaces of OS.
• Troubleshooting and support skills:
  • Experience in solving complex problems in Windows environment.
  • Ability to analyze event logs and other tools to diagnose issues.
• Security and access management:
  • Understanding of principles and methods of security in Windows environment.
  • Experience with authentication and authorization mechanisms.
• Automation and scripting:
  • Ability to write PowerShell scripts.
• Communication skills and teamwork:
  • Good communication skills for working with clients and colleagues.
  • Ability to effectively document processes and solutions.
• Education and certifications:
  • Higher education in the field of information technology or a related area.
  • Certifications from vendors confirming knowledge and skills in Windows and Linux administration (e.g., Microsoft Certified: Azure Administrator Associate).

Qualifications:

• Knowledge of Azure SQL databases.
• Experience working with API services.
• A minimum of 5 year experience as an IT administrator with a primary responsibility of managing Microsoft Windows systems.
• Experience with Microsoft 365 and Azure platforms.
• Strong knowledge of administration and configuration of Windows servers and basic services (AD, GPO, DNS, ADFS, etc.).
• Knowledge of ticketing systems, monitoring, managed antivirus, and backup solutions.
• Demonstrated ability to generate and maintain technical documentation.
• Solid knowledge of PowerShell scripting and command-line management.
• Microsoft 365 Certification is a plus.
• A minimum Intermediate English language level is required.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.

We are expanding our team and looking for a Level 2 Engineer who is passionate about cloud technologies and automation. If you have a strong background in the Microsoft ecosystem and want to work on international projects, we’d love to have you on board!

Key Responsibilities:

• Set up and maintain services primarily within Microsoft 365 and Azure environments.
• Infrastructure Availability. Proactively ensure high levels of systems availability and performance for our clients.
• Automation. Write and maintain custom PowerShell scripts to increase efficiency and reduce manual intervention.
• Documentation. Create and maintain technical documentation, procedural guides, and operational reports.

Qualifications & Requirements:

• Microsoft Stack. Proven experience administering M365 (Admin Center, Exchange, Azure AD/Entra ID, Intune, Licensing) and Windows Server.
• Core Services. Strong knowledge of AD, GPO, DNS, ADFS, and networking basics.
• Troubleshooting. Ability to diagnose complex issues in a Windows environment using event logs and diagnostic tools.
• Scripting. Solid proficiency in PowerShell for task automation.
• English. Minimum Intermediate level (written and spoken) for professional communication.
• Education. Higher education in Information Technology or a related field.

Will be a plus:

• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, M365 Certified).
• Experience with API services.
• Basic knowledge of Python or .NET.

What We Offer:

• Remote job. We operate in two weekly rotating shifts: Morning (07:00 – 15:00) and Evening (15:00 – 23:00). 
• Professional Certification. We provide full sponsorship and support for obtaining Microsoft 365, Azure, and other relevant industry certifications.
• We provide a corporate English tutor to help you level up your communication skills for international projects.
• Comprehensive healthcare insurance and gym membership compensation.
• Access to professional psychological consultations to support your well-being.
• Real career opportunities, paid training.
• Paid vacation and sick leave.

Sysadmin / SRE (L2 Support)
L2 operations role with strong interaction with DevOps and DevSecOps teams. Responsible for reliability and incident management of large-scale Azure and on-prem infrastructure (~1M). Operates and maintains monitoring and observability stack (Grafana, Prometheus, Azure Monitor, Application Insights, New Relic, Loki).

Key responsibilities include CMDB ownership, proactive and reactive infrastructure monitoring (capacity, availability, security), disaster recovery planning, and infrastructure incident management.

Salary depends on your professional level.

Evoplay is one of the leading B2B solutions for the online gaming industry, recognized for its innovative approach to game development and technological solutions. The key to this success is the teamwork of like-minded people who are passionate about a common goal and love games.

Position Overview:

As a Jira and Confluence Administrator, you will be responsible for the administration, configuration, and maintenance of our Jira and Confluence instances. You will play a critical role in ensuring the smooth operation and optimal utilization of these platforms to support our teams in project management, collaboration, and knowledge sharing.

Key Responsibilities:

1. Platform Administration:

• Administer Jira and Confluence instances, including user management, permissions configuration, and customization of workflows, issue types, and fields. Jira (server), сonfluence, Bitbucket, Crowd)

• Perform regular maintenance tasks such as upgrades, patches, and backups to ensure system reliability and performance.

2. Configuration and Customization:

• Configure Jira projects and Confluence spaces to meet the specific requirements of our teams and projects.

• Customize Jira workflows, screens, and dashboards to streamline processes and enhance productivity.

3. Integration and Automation:

• Integrate Jira and Confluence with other tools and systems used within the organization to facilitate seamless data flow and collaboration.

• Implement automation rules and workflows using Jira and Confluence plugins to optimize task management and documentation processes.

4. User Training and Support:

• Provide training and support to users on Jira and Confluence functionality, best practices, and troubleshooting techniques.

• Serve as the primary point of contact for user inquiries and technical issues related to Jira and Confluence usage.

5. Corporate IT Services:

• Administer other corporate IT services such as Gitlab, LDAP, GCP.

• Ensure the proper functioning and integration of these services with other business applications and systems.

Qualifications:

• Experience in a similar position for 2 years.

• Experience with Atlassian stack:

- Jira

- Confluence

- Bitbucket

- Crowd

• Understanding of the functioning of Linux systems.

We offer:

• L&D center with courses for employees and top managers;

• Rotation program;

• Medical іnsurance;

• Paid leave;

• Sick days;

• Self-learning library, access to paid courses;

• Stable payments;

• Evoplay discount program;

• Flexible work schedule / remote work;

• Group discussions and individual sessions with a psychologist.

Title: Senior Systems Administrator (Internal Support)
Reports to: Internal Support Manager
Location/Type: UA Remote

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service.

We value collaboration, culture, client satisfaction, efficiency, accountability, and a growth mindset. We are looking for people who can thrive in and contribute to Atlas’ culture while putting the customer first.

We are seeking a Senior Systems Administrator to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities.

You will be working with the Atlas internal infrastructure team to support internal systems, including Azure AVD, Endpoint infrastructure, Entra ID, Intune, MS Defender, and Atlas’ VOIP system.

Responsibilities:

• Minimum 10 years of IT experience/administration
• Strong verbal and written communication skills
• Advanced PowerShell skills including scripting
• End User Support / Desktop Support: Windows 10/11, Microsoft Office, desktop, and mobile device troubleshooting
• Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Entra ID)
• Systems Administration: knowledge of Windows Server 2019/2022 including Active Directory, Group Policy, and Domain Controllers
• Support/use of ConnectWise Manage and ScreenConnect
• Experience in data and platform migrations; e.g., Email security migration, VOIP migration, on-prem/hybrid to cloud migrations

• Experience taking projects/deployments from proof-of-concept to production

   

Desirable Qualities:

• Experience working in an MSP environment
• Administration and use of RMM agents/tools
• Exposure to/ability to support workloads in Azure or AWS
• Experience with vendors such as Monday.com, Atlassian, AFI, Mimecast, and 1Password
• Experience with Azure Virtual Desktop

• Experience with cybersecurity solutions such as Cavelo, ThreatLocker, and MS Defender

   

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the role

ElevateOS integrates with 20+ smart-device ecosystems — keyless entry, locks, cameras, switches, thermostats. Every integration is validated against physical hardware before release. We're hiring the person who owns that entire pipeline: the device lab itself, the test environments and servers behind it, and the integration testing that runs on top.
 

You'll build and run your own hardware lab — smart locks, cameras, access control systems, and the servers and test environments behind them. Every device integration we ship passes through your hands before it reaches production, and you'll work directly with the development team and CTO with real autonomy: you decide how the lab, its environments, and its tooling evolve. The role spans mobile, backend, networking, and physical hardware — a breadth almost no single position offers. If you're the type who runs a home lab for fun, this is that, with a company budget behind it.
 

About ElevateOS

ElevateOS has been improving the resident experience for over seven years. We built a single, all-in-one platform that lets property managers and resident staff work together, replacing multiple confusing apps with one intuitive solution. The product is stable, growing, and US-based. Our stack is JavaScript end to end: React, Node.js, and React Native.
 

What you'll own

• The physical device lab — smart locks, access-control hardware, cameras, switches — hosted at your home in Kraków. Setup, configuration, firmware updates, troubleshooting, and inventory.
• Test environments and servers — install, configure, and maintain the local and staging environments our integrations run against; adjust configurations live during debugging sessions with developers.
• Lab networking — device connectivity (Wi-Fi, BLE, Zigbee/Z-Wave), router and network configuration, and remote access so the dev team can reach devices and environments from anywhere.
• Integration testing — install iOS/Android builds, run end-to-end tests against physical devices, API testing, reproduce and isolate bugs, verify fixes with the team.
• Documentation — device matrix, environment runbooks, test protocols, and findings.
   

Requirements

• Based in or near Kraków — the hardware lives with you; the work is otherwise remote.
• Solid Linux and networking fundamentals: comfortable in a terminal with SSH and logs, and with DNS/DHCP/port-level debugging.
• Experience setting up and maintaining servers or local test environments (Node.js ecosystem a plus; Docker familiarity welcome).
• Hands-on comfort with physical hardware, and space at home to host the lab.
• Able to read code (JavaScript/TypeScript), work with APIs (curl, Postman), and read mobile logs.
• Commercial experience in a technical role — engineering, QA, sysadmin/DevOps, or technical support.
• Strong troubleshooting instincts and good English communication.
   

Nice to have

• Exposure to React Native, Kotlin, or Swift; mobile SDK integrations.
• Familiarity with smart locks, access control, or keyless entry ecosystems.
• MQTT, webhooks, RTSP/video streaming.
• Test automation experience; CI/CD (GitHub Actions).
   

Practical details

• Company hardware is currently distributed across two locations in Kraków and will be consolidated with you during onboarding.
• Occasional in-person device handoffs in Kraków.

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is part of the global PwC network. The Delivery Centre supports worldwide operations, offering professionals an opportunity to work in a dynamic, fast-paced environment while developing both technical and process excellence.
 

Role Overview

In this role, you will be responsible for ensuring 24/7 availability of global DDI (DNS, DHCP, IPAM) services. You will support day-to-day operations, participate in migration initiatives, and contribute to maintaining a stable, secure, and scalable network infrastructure.
 

Key Responsibilities:

• Maintain and support enterprise DDI infrastructure (DNS, DHCP, IPAM)
• Configure and troubleshoot DNS/DHCP servers
• Manage DNS records, DHCP pools, and IP address allocation
• Perform patching, upgrades, and system configurations
• Participate in migration of legacy DDI environments to global platforms
• Monitor systems using tools such as SolarWinds and ThousandEyes
• Investigate incidents, perform root cause analysis (RCA), and resolve issues
• Ensure SLA adherence and operational excellence
• Maintain documentation, knowledge base, and SOPs
• Collaborate with internal teams and external stakeholders on DNS/DHCP changes
• Support incident, problem, and change management processes
• Provide regular operational status reports
   

Technologies & Tools:

• Bluecat (Gateway, Edge)
• BAM
• Splunk
• Linux (Debian), Unix
• Windows Server / Active Directory
• Monitoring tools (SolarWinds, ThousandEyes)
• Networking protocols & DNS security
   

Required Qualifications:

• Minimum 3 years of experience with DDI (DNS, DHCP, IPAM)
• Hands-on experience with Linux/Unix (CLI)
• Strong troubleshooting skills in DNS/DHCP environments
• Good knowledge of IP networking and protocols
• Experience working with ticketing systems
• Experience in mixed OS environments (Windows & Linux)
   

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

What You'll Do

• Administer, maintain, and troubleshoot Linux servers.
• Configure, upgrade, and optimize server infrastructure.
• Monitor server performance, availability, and overall health.
• Administer and maintain Nginx and/or Apache web servers.
• Configure backup solutions and participate in disaster recovery planning and implementation.
• Automate routine administrative tasks using Bash and other automation tools.

Moodle LMS Administration

• Install, configure, upgrade, and maintain Moodle LMS.
• Manage plugins, themes, and integrations.
• Monitor performance and troubleshoot application issues.

AWS Infrastructure

Work with:

• Amazon EC2
• Amazon Aurora Serverless
• Amazon RDS Proxy
• Amazon CloudWatch
• IAM, Security Groups, and AWS Secrets Manager

Database Administration

• Administer and maintain MySQL databases.

Cloudflare Administration

Configure and maintain:

• DNS
• CDN
• SSL/TLS
• Web Application Firewall (WAF)
• DDoS Protection
• Zero Trust

WordPress Administration

• Install, maintain, secure, and optimize WordPress websites.

Linux Security

• Perform Linux server hardening.
• Configure and maintain SSH security.
• Configure and manage Fail2Ban.
• Manage firewall rules.
• Ensure timely security patching and system updates.

Documentation

• Create and maintain technical documentation, infrastructure diagrams, and operational documentation.

Requirements

• 5+ years of Linux system administration experience.
• Experience administering enterprise Linux environments.
• Hands-on experience administering Moodle LMS.
• Experience working with AWS.
• Experience administering MySQL databases.
• Experience configuring and managing Cloudflare.
• Experience administering WordPress websites.
• Experience with Nginx and/or Apache.
• Experience managing SSL certificates and DNS.
• Strong knowledge of Linux security and server hardening.
• Experience writing Bash scripts.
• Strong troubleshooting and problem-solving skills.
• English level Upper-Intermediate (B2) or higher (both written and spoken).

Nice to Have

• Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.
• Experience writing and maintaining technical documentation.
• Experience supporting high-availability or high-load production environments.

What We Offer

• Fully remote position.
• Salary: USD 2,500–3,700 DOE (Depending on Experience).
• Opportunity to work on a long-term product.
• The opportunity to help shape and improve our infrastructure while implementing new technologies.
• Small, collaborative team with a high level of ownership and autonomy.
• Working hours aligned with Pacific Time (US).
• Participation in an on-call rotation.

Important

This role requires working during US Pacific Time (PT) business hours and participating in an on-call rotation.

When applying, please include a short cover letter in English confirming:

• Your willingness to work during US Pacific Time hours.
• Your willingness to participate in the on-call rotation.
• Your English proficiency level.
• Your ability to communicate confidently in English, both verbally and in writing.

Please note: This position requires English proficiency at Upper-Intermediate (B2) level or higher, as you will regularly communicate with English-speaking colleagues, participate in meetings, and prepare technical documentation.

Description

Our client from Retail are hiring a NetSuite Administrator to serve as the first line of support for our shared NetSuite ERP environment. This is a front-line, ticket-driven role focused on user support, account administration, and basic troubleshooting. You will partner closely with senior administrators and the broader IT team, gaining hands-on exposure to ERP operations, integrations, and process automation across two fast-moving prestige beauty brands.

This is an ideal opportunity for someone early in their ERP or systems administration career who is eager to grow into a full NetSuite administration or technical support role.

Requirements
• 4–5 years of hands-on NetSuite exposure in an administration, support, or end-user capacity.
• Familiarity with the core NetSuite modules and end-to-end business processes, with emphasis on Record to Report, Order to Cash, Procure to Pay, Demand to Buy, and 3PL / warehouse integration flows.
• Strong troubleshooting mindset with the ability to triage, document, and escalate issues methodically.
• Comfort reading and interpreting logs, error messages, and integration outputs.
• Excellent written and verbal communication skills, with a customer service orientation.
• Ability to manage and prioritize multiple tickets in a ticketing system (e.g., Freshservice, Jira, ServiceNow).

• Strong attention to detail and a willingness to learn.

Preferred Qualifications
• NetSuite SuiteFoundation certification (or working toward it).
• Exposure to iPaaS / integration platforms (e.g., Celigo, Boomi, Workato, or similar).
• Basic understanding of SuiteScript, saved searches, and workflows.
• Experience supporting users across finance, operations, or supply chain functions.
• Familiarity with ecommerce tools

Job responsibilities

• Serve as the primary point of contact for NetSuite end-user support, triaging and resolving incoming tickets within defined SLAs.
• Perform day-to-day account administration: user provisioning and deactivation, role assignments, permission adjustments, and basic security maintenance.
• Troubleshoot common front-end issues including saved searches, dashboards, forms, fields, and transaction errors.
• Escalate complex L2/L3 issues to senior administrators with clear, well-documented context and reproduction steps.
• Provide first-line support for iPaaS / integration solutions — monitoring integration runs, reviewing logs and error queues, and identifying failed records for remediation.
• Assist in reviewing system logs, error messages, and integration failures to help diagnose root cause.
• Maintain documentation, knowledge base articles, and standard operating procedures for common requests and fixes.
• Support user onboarding and training, helping new users navigate NetSuite effectively.
• Assist senior administrators with testing, data cleanup, and routine system maintenance tasks.

Функції:

·         техпідтримка (рівень L2+L3) та забезпечення розвитку (аналіз, проектування, впровадження, оптимізація) мереж та мережевих сервісів  Enterprise-рівня: LAN, WAN, WLAN WiFi, DATACENTER, всі різновиди VPN.

Вимоги:

·         Неповерхневі (на рівні, реально еквівалентному CCNP Enterprise/Routing&Switching + CCNP Security) знання механізмів та протоколів L2/L3 комутації, маршрутизації (BGP, OSPF, EIGRP), QoS, Network Monitoring/Logging/Troubleshooting/Management, відмовостійкості, автоматизації, забезпечення захисту мереж, та т.і.

·         Досвід роботи (від 4 років) з Cisco Catalyst (провідні та безпровідні мережі) та з Fortinet FortiGate (OSPF, BGP, створення, аналіз та оптимізація політик, функціонал Unified Threat Management, інспекція трафіку, IPS, SD-WAN, всі підтримувані різновиди VPN).

Режим роботи та особливі умови:

Офіс/гібрид

About us:

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

We are now looking for an IT Support Engineer to join our team and provide reliable technical support, ensuring stable access to corporate systems and smooth daily operations across the company.

Main responsibilities:

User Support (L1)

• Receive, analyze, and process requests through the service desk.
• Provide prompt assistance to employees regarding:
  - access to services (Google Workspace / Okta / Slack / GitHub, etc.);
  - corporate VPN operations (Pritunl);
  - corporate devices and workstations (Windows/Mac);
  - basic networking issues;
  - corporate security policies.
• Ensure SLA compliance for first response time and resolution time according to ticket priority.

Incidents and Requests

• Classification and escalation of complex requests to the L2 support team.
• Maintaining clear communication with users until task completion, including providing regular updates on long-running tickets and final confirmation of resolution.
• High-quality ticket documentation, including context, actions taken, and outcomes, in a format suitable for audits and knowledge base contribution.
• Participation in backlog reduction and continuous improvement of support processes.
• Tracking recurring requests and initiating updates to documentation or automation to reduce their frequency.

Administration and Routine Tasks

• Creation and deactivation of users in corporate systems.
• Provision of access according to roles and internal policies.
• Updating documentation and the knowledge base.
• Ensuring compliance with standard procedures (onboarding/offboarding).
   

About you:

• 1+ years of experience in technical support for 500+ users or equivalent hands-on experience administering corporate IT infrastructure.
• Hands-on experience administering Google Workspace (user creation/deactivation, groups, OUs, access management) and Okta or a similar SSO provider (SAML/OIDC, MFA, provisioning).
• Experience configuring corporate VPN clients (Pritunl or similar) on macOS and Windows, with the ability to troubleshoot common connectivity issues.
• Experience supporting Windows and macOS environments at an end-user level: software installation/updates, permission management, basic network troubleshooting, and MDM-related tasks.
• Understanding of core networking concepts such as DNS, DHCP, Wi-Fi/Ethernet, and proxies — enough to localize issues to a specific layer rather than guess.
• Strong problem-solving, communication, and service-oriented mindset.
• Ability to clearly document tickets, including issue context, tested hypotheses, actions taken, and resolution. Understanding that a ticket is not only a response to the user, but also an artifact for the team and the knowledge base.
   

Will be a plus:

• Experience working with service desk systems (Jira Service Management, Freshdesk, etc.), including workflow and SLA configuration.
• Understanding of ISO/IEC 27001 processes or participation in related projects.
• Experience interacting with a large number of users (500+).
• Basic scripting skills (Bash / PowerShell / Python) for automating routine tasks.
• Experience using AI tools (ChatGPT, Claude, GitHub Copilot, etc.) to speed up daily work: writing scripts, parsing logs, generating response templates, and analyzing errors. Understanding where AI is helpful and where it may be misleading.
• Experience or strong interest in infrastructure/DevOps practices, including GitHub Actions, containerization, and basic cloud services.
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
Support for sports events. We cover entry fees and encourage the team to compete and participate together.
Modern equipment. We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.
An ambitious environment that gets recognized. Over the past two years, the BetterMe team has doubled in size, and we were named among Forbes’ Top 10 Best Places to Work in 2026.

Find more about us on social media platforms: Instagram, LinkedIn.

Workload — Full-time (100%)
Start — ASAP
Duration — Long-term
Location — Remote
Language — English

About the Role

We are looking for an experienced DB2 LUW Administrator (L3 Support) to join a long-term support engagement. In this role, you will be responsible for administering, optimizing, and troubleshooting IBM DB2 LUW databases in SAP environments, ensuring high availability, performance, and reliability of mission-critical systems.

This position is ideal for a senior database professional with deep expertise in DB2 LUW, SAP Basis, performance tuning, disaster recovery, and production support.

Responsibilities

• Administer, maintain, and optimize IBM DB2 LUW databases in SAP environments
• Provide L3 support, perform advanced troubleshooting, and conduct root cause analysis for complex database issues
• Optimize database performance through SQL tuning and query optimization
• Manage database backups, restores, cloning, and disaster recovery processes
• Configure and maintain high availability solutions
• Collaborate closely with SAP Basis teams to ensure stable and efficient SAP operations
• Monitor database health, storage utilization, capacity planning, and performance
• Implement and maintain database security policies and best practices
• Automate routine administration tasks using tools such as Ansible, Jenkins, or PowerShell
• Participate in a 24/7 on-call rotation for critical production systems

Requirements

• 8+ years of commercial experience as a DB2 LUW Database Administrator
• Strong hands-on experience supporting SAP environments
• Experience working with SAP Basis and DBA Cockpit
• Deep knowledge of IBM DB2 LUW administration, troubleshooting, and performance tuning
• Strong expertise in backup, recovery, cloning, snapshot restores, and disaster recovery strategies
• Experience implementing and supporting HADR (High Availability Disaster Recovery)
• Strong SQL optimization and query performance tuning skills
• Solid Linux/UNIX administration skills
• Experience with automation tools such as Ansible, Jenkins, or PowerShell
• Excellent analytical, troubleshooting, and communication skills
• Professional English

Nice to Have

• IBM DB2 Database Administrator Certification
• Experience with SAP HANA
• Additional experience with enterprise database high-availability architectures

What We Offer

• Long-term full-time remote engagement
• Stable enterprise support project
• Opportunity to work with large-scale SAP production environments
• International team and English-speaking environment
• Challenging technical tasks involving mission-critical database infrastructure

Responsibilities:

• Install the network and computer system
• Maintain, repair, and upgrade the operating systems, software applications and hardware
• Set up accounts and workstations
• Troubleshoot issues and outages
• Ensure security through access controls and backups
• Responding to queries via chat, e-mail, or phone
• Providing technical assistance for questions and problems
• Monitor the performance of existing computer systems and IT infrastructure

Duties:

• Assisting in the creation and implementation of manuals for various systems, including desktop PCs, servers, network equipment, and software applications
• Maintains and monitors all servers' backups
• Monitors the distribution of client/server software and service packs
• Performs on-site and remote technical support for end users
• Performs basic tasks on VMware vSphere
• Performs basic hardware troubleshooting and replacement on the server system.
• Performs anti-virus and anti-spam management
• Performs Service desk / Helpdesk platform management
• Performs control cloud-based endpoint management solution
• Maintains user accounts, mailing lists
• Monitors network firewall security reports, audit log servers, and security systems.

Qualifications/experience:

• Good English written and verbal skills, at least upper intermediate level (B2)
• 2+ years of experience as a hands-on network/systems administrator
• 2+ years of experience with key Microsoft Enterprise technologies, including Windows System Administration, Active Directory with Group policies, MS DPM, Exchange Server, and IIS
• 2+ years of IP networking experience, including technical knowledge of subjects such as DNS, LDAP, DHCP, routing, switching, and remote access technologies
• Minimum of 2 years of experience with Microsoft, macOS, and Linux administration background.
• Microsoft Exchange Online implementations and management, experience with e-mail processing and filtering, anti-virus/anti-spam
• MS Intune and/or Omnissa Workspace ONE solution
• Knowledge of different ManageEngine applications/services will be a plus.

Working shift:

• From 13:00 till 22:00, Monday — Friday with periodic weekend duties.