DDI Operations Engineer

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is part of the global PwC network. The Delivery Centre supports worldwide operations, offering professionals an opportunity to work in a dynamic, fast-paced environment while developing both technical and process excellence.
 

Role Overview

In this role, you will be responsible for ensuring 24/7 availability of global DDI (DNS, DHCP, IPAM) services. You will support day-to-day operations, participate in migration initiatives, and contribute to maintaining a stable, secure, and scalable network infrastructure.
 

Key Responsibilities:

• Maintain and support enterprise DDI infrastructure (DNS, DHCP, IPAM)
• Configure and troubleshoot DNS/DHCP servers
• Manage DNS records, DHCP pools, and IP address allocation
• Perform patching, upgrades, and system configurations
• Participate in migration of legacy DDI environments to global platforms
• Monitor systems using tools such as SolarWinds and ThousandEyes
• Investigate incidents, perform root cause analysis (RCA), and resolve issues
• Ensure SLA adherence and operational excellence
• Maintain documentation, knowledge base, and SOPs
• Collaborate with internal teams and external stakeholders on DNS/DHCP changes
• Support incident, problem, and change management processes
• Provide regular operational status reports
   

Technologies & Tools:

• Bluecat (Gateway, Edge)
• BAM
• Splunk
• Linux (Debian), Unix
• Windows Server / Active Directory
• Monitoring tools (SolarWinds, ThousandEyes)
• Networking protocols & DNS security
   

Required Qualifications:

• Minimum 3 years of experience with DDI (DNS, DHCP, IPAM)
• Hands-on experience with Linux/Unix (CLI)
• Strong troubleshooting skills in DNS/DHCP environments
• Good knowledge of IP networking and protocols
• Experience working with ticketing systems
• Experience in mixed OS environments (Windows & Linux)
   

Policy statements:
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