Helpdesk Specialist

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner and a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.  

Diya is currently expanding its team and looking for an experienced Technical Support Specialist to bridge advanced helpdesk operations, client support, and infrastructure administration. If you are a seasoned tech professional with strong interpersonal skills and a desire to work on dynamic international projects, we’d love to have you on board!

Key Responsibilities

• Advanced Technical Support. Serve as a high-tier escalation point for complex technical issues, diagnosing and resolving hardware, software, network, and system-related problems via ticketing systems, chat, email, and phone.
• Helpdesk & Environment Administration. Manage, secure, and optimize daily operations across Microsoft 365, Active Directory, and office infrastructure environments.
• System Monitoring & Maintenance. Proactively ensure high levels of system availability, performance, and reliability for our clients.
• Process Improvement & Documentation. Create, update, and maintain comprehensive technical documentation, procedural guides, and operational knowledge-base reports.
• Collaboration & Leadership. Support team members, share technical knowledge, and assist in mentoring junior staff when required.

Qualifications & Requirements

• Experience: Minimum of 3 years of hands-on experience in IT administration, advanced helpdesk, or technical support roles.
• Core Technical Stack. Proven experience administering Microsoft 365 (Admin Center, Exchange Online, Azure AD / Entra ID, Teams, Licensing) and Windows operating systems / Windows Server.
• Networking & Infrastructure. Strong knowledge of Active Directory (AD), Group Policy Objects (GPO), DNS, and networking fundamentals.
• Troubleshooting. Ability to diagnose complex technical issues in a Windows environment using event logs, diagnostic tools, and methodical problem-solving approaches.
• Language: B2 level (Upper-Intermediate or higher, both written and spoken) in English for professional communication with international clients.
• Higher education in Information Technology or a related field.
• Soft Skills. Excellent customer service mindset, strong communication and people skills, detail-oriented, self-motivated, and capable of performing under pressure.

Will Be a Plus

• Hands-on experience or working knowledge with Microsoft Azure.
• Administrative/managerial functions, previous mentorship experience, or demonstrated leadership qualities.
• Basic proficiency in PowerShell for task automation.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, M365 Certified).

What We Offer

• Remote work environment. 
• Professional Growth. Full sponsorship and support for obtaining relevant industry certifications, alongside paid training.
• Access to a corporate English tutor to help you continuously refine your communication skills.
• Comprehensive healthcare insurance, gym membership compensation, and access to professional psychological consultations to support your well-being.
• Paid vacation and sick leave.
• Real career progression opportunities within a young, friendly, and ambitious international team.