Technical Support Specialist (L3)

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience. 

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations. 

написати:

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.

Now we are looking for a Technical Support Engineer L3.

Responsibilities:

• Set up and maintain various services and support tools, primarily Microsoft 365/Azure.
• Proactively ensure the highest levels of systems and infrastructure availability for our clients.
• Write and maintain custom scripts to increase system efficiency and reduce human intervention time on tasks.
• Providing operational support, including procedural documentation and relevant reports.
• Support and administer Azure SQL databases.
• Work with API services.

Requirements:

• Deep knowledge of operating systems:
  • Practical experience in administering Azure, Microsoft 365 and Windows Server.
  • Understanding of the architecture and specifics of each operating system, including deep knowledge of Linux.
  • Experience with command-line interfaces and graphical user interfaces of OS.
• Troubleshooting and support skills:
  • Experience in solving complex problems in Windows environment.
  • Ability to analyze event logs and other tools to diagnose issues.
• Security and access management:
  • Understanding of principles and methods of security in Windows environment.
  • Experience with authentication and authorization mechanisms.
• Automation and scripting:
  • Ability to write PowerShell scripts.
• Communication skills and teamwork:
  • Good communication skills for working with clients and colleagues.
  • Ability to effectively document processes and solutions.
• Education and certifications:
  • Higher education in the field of information technology or a related area.
  • Certifications from vendors confirming knowledge and skills in Windows and Linux administration (e.g., Microsoft Certified: Azure Administrator Associate).

Qualifications:

• Knowledge of Azure SQL databases.
• Experience working with API services.
• A minimum of 5 year experience as an IT administrator with a primary responsibility of managing Microsoft Windows systems.
• Experience with Microsoft 365 and Azure platforms.
• Strong knowledge of administration and configuration of Windows servers and basic services (AD, GPO, DNS, ADFS, etc.).
• Knowledge of ticketing systems, monitoring, managed antivirus, and backup solutions.
• Demonstrated ability to generate and maintain technical documentation.
• Solid knowledge of PowerShell scripting and command-line management.
• Microsoft 365 Certification is a plus.
• A minimum Intermediate English language level is required.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.