Jobs

Code&Care — is a successful full-stack development company, which provides clients with high-quality development assistance worldwide.

Now our team has a position for AI-driven FullStack Developer (Node.js + React/Next.js).

Requirements:

• 4+ years of commercial experience in software development
• AI-driven development approach (Cursor, Claude, Claude Code/Skills, Gemini, OpenAI)
• Experience with AI-powered development (chat, agents, automation, embeddings, RAG, etc.)
• Strong knowledge of JavaScript / TypeScript
• Experience with Node.js, Nest.js, Express.js
• Experience with PostgreSQL, MySQL, MongoDB
• Knowledge of ORMs: TypeORM, Sequelize, Mongoose
• Experience with React.js, Next.js, Redux
• Experience with TailwindCSS
• Experience with AWS or Azure
• Understanding of CI/CD, Docker, DevOps practices

What the company offers:
• Constant and interesting work with foreign clients
• Flexible working hours
• 50% cost compensation of sports, English lessons
• Annual paid 30 days vacation and paid sick days
• Medical insurance policy

Responsibilities:
• Develop and maintain full-stack applications using Node.js and React/Next.js
• Build AI-powered features (chat, agents, automation, RAG, embeddings)
• Integrate OpenAI / LLM-based solutions into products
• Design and develop scalable backend services and APIs
• Collaborate with cross-functional teams to deliver high-quality solutions
• Participate in architecture discussions and technical decision-making
• Ensure code quality, testing, and performance optimization

Nice to Have:
• Python experience
• Experience with OpenAI API / LLM integrations
• Experience building AI-driven features (agents, chat systems, automation)
• Experience with cloud platforms (AWS/GCP/Azure)
• Experience with CI/CD, Docker, DevOps processes

     We are an international iGaming holding company, rapidly expanding and launching a new online casino project in the CIS 

     We are seeking a creative, data-driven Head of Retention CRM Manager. You will develop retention strategies, design and implement multi-channel campaigns (email, SMS, push notifications, in-game messages), and implement personalization and automation that maximize player LTV, reduce churn, and increase revenue.

Key Responsibilities:

• Develop and implement CRM and retention strategies tailored to online casino players.
• Segment the player base by key parameters (LTV, deposit frequency, activity, geographic location, etc.).
• Plan, launch, and optimize multi-channel CRM campaigns (email, SMS, push notifications, in-game messages, WhatsApp, Telegram, etc.). Monitor, analyze, and improve retention funnels and player engagement metrics.
• Collaborate with marketing, analytics, and product development teams to create personalized offers and promotions.
• Track and optimize KPIs such as retention rate, reactivation rate, churn rate, ARPPU, and LTV.
  Conduct A/B tests and implement data-driven improvements.
   

Requirements:

• 2+ years of experience as a Head of Retention Manager / CRM Manager in iGaming (Team Lead)
• Hands-on experience with CRM tools (Optimove, Smartico, Salesforce, Ometria, Emarsys, or similar)
• Strong analytical skills and experience with business intelligence tools (Tableau, Power BI, Looker)
• Expertise in customer segmentation and user scenario development
• A deep understanding of retention and monetization metrics in iGaming
• English (B1+) required
• Experience using Solitics is a plus
   

What we offer:

• Opportunity to be part of the launch of a major international project
• Freedom of action and influence on brand strategy
• Working in a multinational team of professionals
  Competitive salary and bonus system
• Career and professional growth opportunities within a large holding company
• Remote work
• Quick decision-making and freedom from micromanagement

Are you ready to create a brand that will become a market leader? Then join the best and shape the future of the iGaming industry with us! 🚀

About the company:
We are an international iGaming holding company, actively developing and launching new online casino projects in the Tier 1-3 markets. 
We bring global experience to the gaming industry while remaining close to the culture and needs of players.

You can grow with us, influence the outcome, and shape the gaming experience of the future.💯

     We are an international iGaming holding, actively growing and launching new online casino projects for Tier 1–3 markets.

     We are looking for a data-driven and creative Retention CRM Manager (Lead level) to take ownership of player lifecycle management and CRM communications.

     In this role, you will develop retention strategies, design and execute multi-channel campaigns (email, SMS, push notifications, in-game messages), and implement personalization and automation that maximize player LTV, reduce churn, and increase revenue.

Key Responsibilities

• Develop and execute CRM and retention strategies tailored for online casino players
• Segment the player base by key parameters (LTV, deposit frequency, activity, geo, etc.)
• Plan, launch, and optimize multi-channel CRM campaigns (email, SMS, push, in-game messages, WhatsApp, Telegram, etc.)
• Monitor, analyze, and improve retention funnels and player engagement metrics
• Collaborate with Marketing, Analytics, and Product teams to create personalized offers and promotions
• Track and optimize KPIs such as Retention Rate, Reactivation Rate, Churn Rate, ARPPU, LTV
• Run A/B tests and implement data-driven improvements
• Lead and coordinate CRM initiatives within the retention team

Requirements

• 2+ years of experience as Retention Manager / CRM Manager in iGaming (Lead / Team Lead level)
• Hands-on experience with CRM tools (Optimove, Smartico, Salesforce, Ometria, Emarsys or similar)
• Strong analytical skills and experience with BI tools (Tableau, Power BI, Looker)
• Expertise in customer segmentation and user journey development
• Deep understanding of retention and monetization metrics in iGaming
• English (B1+) required
• Experience using Solitics is a plus

What we offer

• Opportunity to become part of the launch of a major international project
• Freedom of action and influence on brand strategy and player experience
• Work in a multicultural team of professionals
• Competitive compensation and bonus system
• Career and professional growth opportunities within a large holding
• Remote work format
• Fast decision-making and freedom from micromanagement

🚀 Join us and help build the next leading brand in the global iGaming industry.
 

About the company

Our iGaming company is more than just a business — it is a place where ideas, talents, and opportunities come together.

As part of an international holding, we bring global expertise in the gaming industry while staying close to the culture and needs of players.

With us, you will be able to grow professionally, influence product decisions, and shape the gaming experience of the future.

🎯 Role Overview

We are looking for a Lead Payment Product Manager to join our Payment Team.

In this role, you will take end-to-end ownership of the payment product domain, driving strategy, performance, and continuous improvement of our payment experience. You will lead the development of seamless, secure, and high-converting payment flows, working at the intersection of product, technology, and business.

You will play a ключову роль in shaping the payment product vision, aligning stakeholders, and mentoring product practices within the team.
 

⚙️ Your Tasks:

• Own and drive the payment product strategy and roadmap, aligned with business goals and growth targets;
• Lead the development of the cashier product, focusing on usability, conversion, scalability, and stability;
• Define, prioritize, and oversee product requirements for payment features based on data, user behavior, and business needs;
• Work closely with design and development teams to shape best-in-class UX flows (deposit, withdrawal, confirmations, error handling);
• Analyze and own key payment metrics (conversion, approval rate, drop-offs, success rate, funnel performance) and proactively identify growth opportunities;
• Initiate and lead UX research and experimentation (hypothesis validation, A/B testing, user feedback loops);
• Translate complex business and user needs into clear product vision, specifications, and scalable solutions;
• Take ownership of product quality, participating in testing and release validation from a product perspective;
• Collaborate with cross-functional stakeholders (payments, finance, tech, business) to align priorities and ensure execution;
• Oversee and guide payment integrations at a product level, ensuring quality, consistency, and business impact;
• Act as a thought leader in payments, identifying risks, opportunities, and improvements proactively;
• Mentor or support other product managers / team members.
   

👤Our criteria:

• 3–5+ years of experience as a Product Manager, preferably in payments, fintech, or iGaming;
• Proven experience owning complex payment or fintech products end-to-end;
• Strong understanding of payment ecosystems, funnels, UX flows, and conversion optimization;
• Hands-on experience with product analytics and data-driven decision making;
• Experience defining product strategy and roadmap;
• Ability to create clear, structured product documentation and requirements;
• Experience working with cross-functional teams (design, tech, payments, business);
• Strong stakeholder management and ownership mindset;
• English level Upper-Intermediate or higher.
   

🧠 Your strengths:

• Combine strategic thinking with hands-on execution;
• Ability to simplify complex payment systems into intuitive and scalable user experiences;
• Proactively identify risks and opportunities before they impact business performance;
• Bring ownership, structure, and clarity into product processes;
• Focus on impact, metrics, and long-term value creation.

💼 Our Offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

N-iX is looking for a Senior Backend Engineer who thrives in building scalable, cloud-native systems. You’ll bring deep Python expertise, strong software design principles, and a solid background in distributed system patterns. This role demands hands-on experience with event-driven architectures and cloud-native AWS services. You’ll help shape critical backend services and infrastructure that are the foundation for our platform.

Responsibilities:

• Design and build scalable backend systems using Python and cloud-native architectures
• Apply object-oriented principles to develop maintainable and modular code
• Architect and implement distributed systems with high availability and fault tolerance
• Build and operate event-driven architectures using tools like Amazon SNS, SQS, EventBridge, and Step Functions
• Leverage AWS-managed services (e.g., Lambda, DynamoDB, S3, API Gateway) to deliver reliable and cost-effective solutions
• Participate in architectural design discussions and influence technical direction
• Write clean, testable code and provide thoughtful code reviews
• Collaborate with cross-functional teams to define requirements and deliver solutions that scale

Requirements:

• 6+ years of experience with Python (deep understanding of object-oriented software design)
• Experience designing and operating event-driven architectures in production
• Proficient with AWS cloud-native services, including Lambda, DynamoDB, S3, API Gateway, EventBridge, and Step Functions
• Deep understanding of distributed systems, including data consistency, messaging patterns, and failure handling
• A collaborative mindset—you enjoy working closely with others, value team success over individual heroics, and help create an inclusive environment
• Proactive and curious—you take initiative to explore, solve problems, and continuously learn
• A natural mentor and team builder—you care about helping those around you grow
• Familiarity with Infrastructure-as-Code tools like Terraform or CloudFormation
• Strong communication skills, with the ability to clearly explain ideas and technical details
• Upper-Intermediate/Advanced English level 

We offer:

• Flexible working format - remote, office-based or flexible
• A competitive salary
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
•  

🚀AIMPROSOFT — OMS Developer (Fluent Commerce / CommerceTools)!   

Aimprosoft, a fast-growing IT company, is looking for a OMS Developer (Fluent Commerce / CommerceTools) on a contract basis for a long-term international project in the E-Commerce / Marketplace domain.  

This is a senior hands-on role for a specialist who can help implement and configure order management processes in Fluent Commerce, challenge solution flows when needed, and support a complex integration landscape involving CommerceTools, Boomi, and Mirakl.  

The project is currently in the discovery phase, with implementation for first stage expected to run from May to November 2026, then will be longation.  

🎯About the project & role:   

Your mission will be to help the team turn the discovery outputs, architecture flows, and vendor recommendations into a working Fluent Commerce setup.  

The target landscape includes:  

• CommerceTools as the commerce platform  
• Fluent Commerce as the OMS  
• Boomi as the integration / orchestration layer  
• Mirakl for marketplace flows and seller-related processes  

You will not be expected to own the whole business analysis or solution architecture from scratch, but you should be senior enough to:  

• understand and challenge proposed process flows  
• suggest improvements based on real Fluent Commerce project experience  
• implement configurations and processes in Fluent Commerce  
• support end-to-end validation and testing of OMS-related flows  
• collaborate closely with integration and commerce teams  

🔥What We Need From You:   

• Hands-on experience with CommerceTools    
• Background in Java-based backend ecosystems  
• Experience working with GraphQL-based integrations  
• Experience as a Senior Developer / Senior Consultant / Implementation Engineer in OMS-related projects  
• Proven participation in at least a couple of non-trivial commercial projects  
• Understanding of Order Management Systems (OMS) and order lifecycle processes  
• Experience configuring and implementing business rules, workflows, and process flows in Fluent Commerce  
• Ability to review business / solution flows and provide meaningful feedback based on platform best practices  
• Experience working in integrated commerce ecosystems  
• Good understanding of commerce platform integrations  
• Practical understanding of API-based integrations  
• Ability to support testing, troubleshooting, and flow adjustments during implementation  
• Solid communication skills and ability to work in collaboration with architects, BAs, PMs, and external vendor teams  

• English: Upper-Intermediate (B2) or higher for communication with international teams.   

   

📌Nice to have:   

• Hands-on experience with Fluent Commerce 
• Experience with Boomi, MuleSoft, or similar middleware / iPaaS platforms  
• Experience integrating OMS with CommerceTools  
• Experience with Mirakl or marketplace-related integrations  
• Experience in marketplace, drop-shipping, omnichannel, or multi-seller order flows  
• Experience in retail or enterprise e-commerce projects  
• Previous collaboration with vendor professional services teams  

• Bachelor’s or Master’s degree in Computer Science or related field.   

   

💼What We Offer:   

• Official military deferment (reservation)
• A competitive salary that appreciates your skills and experience   
• Cozy atmosphere and modern approaches. We have neither bureaucracy nor strict management nor “working under pressure” conditions   
• Opportunity to implement your ideas, tools, and approaches. We are open to changes and suggestions aimed at improvement   
• Work on a strategic, large-scale international project with high visibility.   
• Remote-friendly culture with strong team collaboration.   

About the Project: 

We are developing a decentralized lottery platform built on smart contracts and transparent on-chain mechanics. The product integrates blockchain infrastructure, backend services, and a modern web interface to ensure secure transactions, verifiable randomness, and automated prize distribution.

Responsibilities:

— Own setup, maintenance, and validation of GA4 and Google Tag Manager tracking
— Design and maintain a consistent event tracking structure across the platform
— Ensure accurate tracking of key user interactions across the product
— Analyze user behavior and conversion funnels to identify improvement opportunities
— Support product and marketing teams with tracking insights
— Monitor tracking accuracy and proactively identify discrepancies
— Collaborate with product, engineering, and marketing teams on analytics implementation
— Contribute to improving tracking of Web3-specific flows such as wallet connection and transaction steps

Requirements

— Hands-on experience with GA4 and Google Tag Manager
— Experience designing event tracking and working with funnels
— Experience validating tracking implementations and ensuring data accuracy
— Experience working with UTM tagging, including deep links
— Strong analytical thinking and attention to detail
— Ability to work independently on tracking-related tasks
— English level: Intermediate or higher

Nice to have

— Experience with Web3 or blockchain-based products
— Experience with fintech, trading, iGaming, or engagement-driven platforms
— Understanding of wallet-based user flows and attribution specifics
— Familiarity with on-chain analytics tools (e.g. Dune, Flipside, Nansen)

Details:

—  Part-time engagement

—  Fast-paced, product-focused startup environment

—  Emphasis on analytics quality, tracking accuracy, and actionable insights.

Responsibilities

• Building the team structure;
• Running own campaigns (to demonstrate level and set the standard);
• Analysis and management of media buyers;
• Building a roadmap for the first 3 months;
• Market, offer, and GEO analysis for launch;
• Participation in team hiring;
• Reaching profitability during the probation period (3 months).

Requirements

• 2+ years of experience in one of the following sources: UAC / PPC / SEO / ASO / In-App;
• Senior-level understanding of the traffic source;
• Hands-on experience running campaigns independently (Middle+/Senior level);
• Experience in analyzing and scaling performing funnels/campaigns;
• Understanding of the performance / affiliate market;
• Experience in mentoring or managing media buyers will be a strong plus.

About the Project:

We are building a decentralized Web3 lottery platform powered by smart contracts and transparent on-chain mechanics. The system combines blockchain logic, backend services, and a modern web interface to ensure secure ticket processing, verifiable randomness, and automated prize distribution.

Requirements

• 2+ years of experience as a Project Manager in IT or product teams
• Proven hands-on experience working with web3 products and dApps (must-have)
• Experience supporting delivery of product features or complex functionality end-to-end
• Solid understanding of SDLC and Agile methodologies
• Strong requirements management skills (gathering, structuring, documenting, and translating into development tasks)
• Practical understanding of dApp user flows, including wallet connection, transaction lifecycle, signing flows, gas fees, and smart contract interactions
• Experience working with cross-functional teams (engineering, QA, design)
• Ability to drive delivery in fast-paced and ambiguous environments
• Experience with planning, estimation, and timeline tracking
• Strong communication and stakeholder management skills
• English level: Upper-Intermediate or higher

Responsibilities

• Drive end-to-end delivery of product features within web3 products and dApps, from requirements to release
• Gather, analyze, and structure business and product requirements
• Translate requirements into clear and actionable tasks for the development team
• Manage priorities, scope, and changes throughout the delivery process
• Coordinate cross-functional teams and ensure smooth execution
• Track timelines, progress, and delivery quality
• Work closely with teams on dApp-specific flows, including wallet connection, transaction states, signing UX, and smart contract interaction scenarios
• Account for web3-specific aspects such as transaction flows, UX clarity, and security considerations
• Maintain transparent communication with stakeholders
• Identify and mitigate risks proactively
• Keep project and product documentation up to date

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are in search of Lead Generation Specialist. The mission is to drive EverHelp’s growth by generating high-quality, ICP-matched leads and building a prospect database for the SDR team.

The working schedule is 10:00-19:00 Kyiv time.

Your future responsibilities include:

• Identifying and researching potential clients using various tools and platforms (Apollo, Sales Navigator).
• Researching the market and helping define/refine target customer profiles (ICP).
• Creating, updating, and maintaining a database of potential customers.
• Passing high-quality leads/contacts to the SDR team in an agreed format.
• Achieving monthly and quarterly lead generation targets.

Needed experience & skills:

• 6+ month of experience in B2B lead generation/list building/outbound support (but we're also open to considering candidates without experience).
• Hands-on experience with lead generation tools.
• Market/ICP research mindset (finding the right segments, roles, and targets).
• English level - B2.
• Strong attention to detail (clean data, correct titles/companies, no duplicates).
• Self-discipline and strong organization skills (ability to work consistently with volume).
• Patience and focus on repetitive tasks without losing quality.
• Openness to feedback and willingness to learn fast.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development inside the team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are in search of Lead Generation Specialist. The mission is to drive EverHelp’s growth by generating high-quality, ICP-matched leads and building a prospect database for the SDR team.

The working schedule is 10:00-19:00 Kyiv time.

Your future responsibilities include:

• Identifying and researching potential clients using various tools and platforms (Apollo, Sales Navigator). Important - this role is focused solely on lead research and list building (no outreach or direct communication with prospects).
• Researching the market and helping define/refine target customer profiles (ICP).
• Creating, updating, and maintaining a database of potential customers.
• Passing high-quality leads/contacts to the SDR team in an agreed format.
• Achieving monthly and quarterly lead generation targets.

Needed experience & skills:

• 6+ month of experience in B2B lead generation/list building/outbound support (but we're also open to considering candidates without experience).
• Hands-on experience with lead generation tools.
• Market/ICP research mindset (finding the right segments, roles, and targets).
• English level - B2.
• Strong attention to detail (clean data, correct titles/companies, no duplicates).
• Self-discipline and strong organization skills (ability to work consistently with volume).
• Patience and focus on repetitive tasks without losing quality.
• Openness to feedback and willingness to learn fast.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development inside the team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

#vacancy #UX/UI Designer #Cyprus Pathos 2-2,5€

Fintech company 

We are looking for a talented and responsible designer who will create visually appealing and functional interfaces. The 

ideal candidate understands user needs and can translate ideas into intuitive, modern, and aesthetically refined design solutions.

Key Responsibilities

* Create layouts, wireframes, prototypes, and final designs for web and mobile applications

* Support and maintain design throughout the project lifecycle

* Design creatives for paid advertising and social media platforms

Team Communication

* Collaborate closely with developers and project managers

* Receive feedback and implement design improvements

Project Support

* Prepare and maintain design systems and guidelines

* Participate in improving overall user experience and usability

Requirements

* At least 1 year of experience as a designer in the IT industry

* Portfolio of completed projects

* Solid understanding of UX/UI principles

* High level of responsibility, attention to detail, and initiative

Work Format

* Office-based position in Paphos, Cyprus

Contract: 3 Months (Extension Possible)
Location: Europe (Ideally Denmark / Northern Europe)
Engagement Type: Contract via Ivy Tech
Industry: Life Sciences / Healthcare Data / Pharma

Overview

We are seeking a Senior Business Analyst to support a strategic engagement with a Top 20 global pharmaceutical company. The role will work closely with Ivy Tech, our client, and internal product teams to help shape and deliver digital solutions that support global healthcare data platforms.

The successful candidate will act as a bridge between business stakeholders, end users, and technical product teams, ensuring that business requirements are clearly defined, translated into technical specifications, and implemented effectively.

This role requires someone with strong analytical capability, business acumen, and stakeholder management skills, combined with experience working in life sciences, pharmaceutical, or healthcare data environments.

Key Responsibilities

• Act as a liaison between business stakeholders, end users, and product teams to translate business needs into digital solutions
  
   
• Lead requirements gathering, business analysis, and solution definition across complex digital initiatives
  
   
• Analyse internal and external business requirements and identify opportunities for process improvement and innovation
  
   
• Translate business requirements into functional and application-level requirements for engineering and product teams.
  
   
• Document the relationships between end users, business processes, data, and applications.
  
   
• Support the delivery of data-driven digital platforms that serve healthcare and life sciences stakeholders.s
  
   
• Facilitate collaboration between technical and non-technical teams.
  
   
• Contribute to project planning, product strategy, and delivery oversight.
  
   
• Ensure solutions align with business objectives, regulatory considerations, and end-user needs.s
  
   

Required Experience

• Senior-level Business Analyst experience (7+ years preferred)
  
   
• Proven experience working in life sciences, pharmaceutical, or healthcare data environments (mandatory)
  
   
• Strong ability to gather, analyse, and document business and technical requirements
  
   
• Experience working with digital platforms, data-driven systems, or enterprise applications
  
   
• Strong understanding of business processes, data structures, and system interactions
  
   
• Experience working in Agile product environments
  
   
• Demonstrated ability to engage with senior stakeholders and cross-functional teams
  
   
• Strong analytical, problem-solving, and communication skills
  
   
• Comfortable working in client-facing or consulting environments
  
   

Core Capabilities

Business Acumen

• Strong understanding of business processes, organisational structures, and industry trends within life sciences
  
   
• Ability to analyse complex business environments and identify opportunities for improvement and innovation
  
   
• Applies subject matter expertise to solve business challenges and support value-driven decision making
  
   

Data-Driven & Technical Understanding

• Strong appreciation for data concepts and digital architectures
  
   
• Ability to understand how technology platforms support business objectives
  
   
• Experience working with data-centric platforms and digital products
  
   

Analytical & Problem-Solving Skills

• Ability to identify, analyse, and prioritise complex problems
  
   
• Develop effective solutions that balance business requirements and technical constraints.
  
   
• Guide on issues arising in complex digital or data-driven projects.
  
   

Stakeholder Management

• Strong ability to identify, engage, and manage relationships with key stakeholders
  
   
• Ensure alignment of business goals, expectations, and delivery outcomes
  
   

Communication & Collaboration

• Ability to communicate technical concepts to non-technical stakeholders
  
   
• Facilitate discussions between business, product, and technical teams.
  
   
• Support change management and user adoption across digital initiatives
  
   

Project & Product Delivery

• Contribute to product and project strategy.y
  
   
• Provide structured input into delivery planning and prioritisation.
  
   
• Manage risks, identify issues early, and support resolution plans.
  
   
• Experience working with Agile frameworks and product management tools
  
   

Location & Engagement

• Based in Europe, with a preference for Denmark or Northern Europe
  
   
• Ability to collaborate with distributed teams
  
   
• Contract engagement initially 3 months, with potential for extension depending on project needs
  
   

About Ivy Tech

Ivy Tech is a boutique technology outsourcing partner that provides highly experienced professionals to organisations operating in complex and regulated industries. Our teams specialise in data-driven platforms across life sciences, healthcare, and fintech, helping clients accelerate delivery while maintaining quality, compliance, and flexibility.

Project Context

The Business Analyst will support the development and optimisation of a platform that serves as a trusted source of truth for global healthcare professionals (HCPs), clinical, scientific, and research information, enabling improved data access and insights for life sciences companies, payers, providers, and patients.

🎯 Role Overview

As a Compliance Manager at TrueLabel, you will be responsible for supporting compliance processes related to player verification, refunds, and regulatory requirements. Working closely with Customer Support, Payments, and Anti-Fraud teams, you will ensure that player-related cases are handled properly and in accordance with AML policies, internal procedures, and industry standards.

You will contribute to maintaining transparent and compliant operations, supporting player communication in complex cases, and helping develop internal processes that ensure regulatory alignment and operational efficiency.
 

⚙️ Your Tasks:

• Support Customer Support team in handling player inquiries related to personal data, verification, complaints, and refund requests;
• Analyze and assess refund eligibility, assisting Customer Support in preparing responses to players, including disputed or conflict situations;
• Process requests from PSPs and banks, including the collection and verification of player KYC documentation;
• Update and maintain AML policies, Terms & Conditions, and Payment policies;
• Participate in the development and implementation of internal compliance procedures;
• Ensure proper case handling and documentation in accordance with internal policies and regulatory requirements;
• Collaborate with Payments, Anti-Fraud, and Customer Support teams to collect and verify player-related information and resolve operational cases.
   

👤 Our Criteria:

• Experience in the gambling industry or working with PSPs is required;
• Intermediate or higher English (written and spoken);
• Ability to respond promptly to requests and manage player-related issues efficiently, including conflict situations;
• Strong organizational and analytical skills, with attention to detail;
• Ability to work cross-functionally with multiple teams and coordinate case resolution;
• Proactive, solution-oriented mindset, with the ability to analyze situations and find practical solutions rather than following rules mechanically;
• Legal background will be considered a strong advantage.
   

💪 Your Strengths:

• Ability to analyze complex cases and make balanced decisions;
• Strong sense of responsibility and compliance awareness;
• Clear and confident communication with internal teams and external partners;
• Ability to stay calm and solution-focused in conflict situations.
   

💼 Our Offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

🎯 Role Overview

As an Account Manager at TrueLabel, you will be responsible for building and maintaining strong relationships with clients while ensuring efficient coordination between internal teams and customer needs. You will work closely with Product, Development, Support, and other internal teams to translate client requests into actionable tasks, manage priorities, and ensure timely delivery in accordance with SLA and internal processes.

The role requires a proactive approach to client communication, task coordination, and process improvement, helping ensure smooth operations and high client satisfaction.
 

⚙️Your Tasks:

• Maintain regular communication with clients and manage ongoing relationships;
• Collect and clarify client requirements, translating business requests into tasks for internal teams;
• Create and manage tasks in Jira / Service Desk or similar task management systems;
• Monitor task progress, delivery timelines, and SLA compliance;
• Coordinate work between Product, Development, Support, and other departments;
• Organize regular client meetings and prepare follow-up communication;
• Coordinate the resolution of incidents and operational issues affecting clients;
• Document and analyze cases to identify opportunities for process improvements.
   

👤 Our Criteria:

• Minimum 2 years of experience in the gambling / iGaming industry;
• Intermediate or higher English (written and spoken);
• Experience working with task management systems such as Jira or similar tools;
• Strong communication and client relationship management skills;
• Ability to manage multiple priorities and coordinate several teams simultaneously;
• Experience managing a small team of up to 10 people;
• Strong analytical and organizational skills with attention to detail.
   

🧠Your Strengths

• Ability to balance client needs with internal priorities;Strong coordination and stakeholder management skills;Structured and solution-oriented mindset;
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Strong coordination and stakeholder management skills;
• Structured and solution-oriented mindset;
   

💼 Our Offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.