Jobs

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

Our client is a pioneer in bringing together enterprise networking and security into a single, centralized global cloud service. It is led by an industry veteran with a strong background in founding and investing in leading cybersecurity companies. Its innovative technology helped inspire an entirely new product category that was later defined by Gartner as “SASE,” a market projected to reach $28.5 billion by 2028.

Required skills:

• Strong will and aspiration in making the first step in the Networking and Information Systems Security industry.
• Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
• CCNA Certification or equivalent knowledge level.
• Familiarity with VPNs, IPSEC, security protocols, and standards.
• Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments.
• Excellent oral and written communication skills with a passion for working with customers.
• Fluent English, both written and spoken - a must
• Ability to adapt and work efficiently in a rapidly changing, dynamic environment with a willingness to manage multiple simultaneous tasks.
• Ability to work effectively and thrive in a fast-paced environment.
• Ability to work with a globally dispersed, cross-cultural team
• Team player
• Commitment is required for a minimum of 5 shifts a week as well during weekends.
• Experience working with Cloud, SaaS technology provider- Advantage.
• Previous experience as a Support Engineer (Tier 1– security companies) will be a big advantage.

Scope of work:

• Provide technical support for Cato Networks customers around the world.
• Own and manage customer issues and see problems throughout resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive and “can-do” attitude.
• Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
• Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, sales, and finance.
• Track and monitor customer status and identify both areas of concern and growth opportunities.
• Be a part of building and expanding the company’s Global Support Services.

About the role

We are looking for our partner a Senior Full-Stack Engineer (.NET/C# + React + TypeScript) to join our team building a technically complex cryptocurrency platform.

You’ll work on the core systems powering our crypto ecosystem, including wallet infrastructure, blockchain integrations, digital asset management, transaction processing, and payment flows. This is an opportunity to solve challenging engineering problems while building secure, scalable, and high-performance software used in production.

You’ll contribute across the full stack—from backend services to modern web applications—and play an active role in designing reliable solutions that support the growth of our platform.

What you’ll do

• Design, develop, and maintain scalable full-stack applications using C#/.NET, React, and TypeScript.
• Build and enhance wallet infrastructure, blockchain integrations, and cryptocurrency-related services.
• Develop secure solutions for crypto transactions, deposits, withdrawals, and payment processing.
• Integrate with blockchain networks, crypto APIs, and third-party providers.
• Design and implement scalable backend services and REST APIs.
• Optimize system performance, reliability, and scalability.
• Improve monitoring, logging, and observability across the platform.
• Write clean, maintainable, and well-tested code.
• Participate in code reviews, architecture discussions, and technical planning.
• Use AI development tools to improve engineering productivity while maintaining high code quality.

What you’ll need

• Strong commercial experience developing production software.
• Strong hands-on experience with C#/.NET and React + TypeScript.
• Experience building scalable backend systems and modern web applications.
• Strong understanding of software architecture, OOP, SOLID, design patterns, and clean code principles.
• Experience with asynchronous programming, multithreading, and distributed systems.
• Solid knowledge of SQL databases, transactions, query optimization, and caching.
• Experience designing and consuming REST APIs and WebSockets.
• Understanding of application security, authentication, authorization, and secure coding practices.
• Experience with unit, integration, and end-to-end testing.
• Experience with Git, CI/CD pipelines, and production environments.
• Ability to troubleshoot production issues using logs, metrics, monitoring, and profiling.
• Practical experience using AI tools (GitHub Copilot, Cursor, ChatGPT, Claude Code, etc.) in the development workflow.

Nice to have

• Commercial experience in cryptocurrency, blockchain, fintech, digital assets, or payment systems.
• Experience integrating with blockchain networks or crypto APIs.
• Understanding of wallet architecture, transaction lifecycle, private/public keys, blockchain confirmations, and custody solutions.
• Experience with Bitcoin, Ethereum, Solana, Tron, TON, or other EVM-compatible networks.
• Experience building high-load or distributed systems.
• Experience with cloud platforms and containerized applications.

What Company offers

• A friendly, creative team where you own your work
• Competitive compensation package.
• All the tools and tech you need
• Dynamic, fast-paced international environment.
• Long-term career growth opportunities within a rapidly expanding company.

📍 Remote | iGaming / Crypto

ABOUT THE COMPANY

We are an iGaming company with over three years of experience and a team of 1,500+ specialists. Our portfolio includes 11+ successful products operating across Tier 1–3 markets. We actively scale new products and markets, building strong affiliate ecosystems and long-term partnerships.

Currently, we are looking for a Streamer & Influencer Lead to own and drive influencer acquisition for one of our fast-growing crypto casino products.

ABOUT THE ROLE

This is a hands-on, high-ownership role focused on streamers, KOLs, and influencer-driven acquisition. You'll be responsible for building and scaling our streamer pipeline from the ground up — from identifying and vetting talent to negotiating deals and optimizing performance. You're expected to operate independently, move fast, and drive measurable results.

What you'll do:

• Own the streamer and influencer acquisition strategy end-to-end
• Identify, vet, and onboard streamers and KOLs across Twitch, Kick, YouTube, X, Telegram and other platforms
• Negotiate commercial deals and manage ongoing relationships with streamers and influencer partners
• Monitor streamer performance daily, evaluate traffic quality, and make quick decisions on scaling or offboarding
• Build and maintain a strong pipeline of active and prospective streamers
• Test new influencer channels and communities, identify growth opportunities
• Work closely with CRM, Product, and Design teams to create streamer-specific promotions and creatives
• Track key metrics: FTD, CPA, re-deposit rate, LTV and payback period per streamer

What we're looking for:

• Proven hands-on experience working directly with streamers and KOLs in crypto iGaming or online casino
• Deep understanding of the streamer ecosystem — Twitch, Kick, YouTube, Telegram communities, X
• Ability to evaluate streamer audience quality and detect fake engagement or bots
• Experience negotiating CPA, hybrid, and flat fee deals with streamers
• Strong understanding of performance metrics: FTD, CPA, re-deposit rate, LTV, payback period
• Existing network of crypto gambling streamers and influencers is a strong advantage
• Hands-on mindset — you don't just manage, you execute
• Fluent spoken and written English (required)
• Based in Europe or Ukraine

Why you should join us:

• Remote-first with full autonomy and direct impact on acquisition results
• Fast-moving startup environment with quick decisions and minimal bureaucracy
• Opportunity to build the streamer function from scratch in a growing crypto casino
• Collaboration with experienced iGaming and crypto professionals
• Real growth potential as the product scales

📩 CONTACT

Sasha | Telegram: @Sasha_Mira | oleksandra.ad@igtalents.com

We are looking for IT Business Analyst to join our team. In this role, you will be responsible for reviewing and improving BA processes across multiple projects, supporting Project Managers (PMs) with their BA challenges, and helping to maintain our BA knowledge base. Also, you will step into a Business Analyst role on specific project. Main domains: healthcare, e-commerce, logistics, fintech, and SaaS.
 

Requirements

- 4+ years of experience as IT Business Analyst.
- Proven experience working in Agile / Scrum / Kanban environments.
- Experience working with diverse domains such as healthcare, e-commerce, logistics, fintech, and SaaS.
- Experience in reviewing and improving BA processes across multiple projects.
- Experience in pre-sales
- Strong experience writing: User Stories, Acceptance Criteria, Use Cases
Functional / Non-functional requirements
- Solid experience with business process modeling tools and techniques (e.g., BPMN, UML).
- Strong knowledge of documentation tools:
Clickup (Jira, Notion or similar tools)
- Understanding of REST APIs, databases (SQL basics), and system integration.
- Solid Experience with requirements gathering and stakeholder management.
- Familiarity with prototyping tools (e.g., Figma, Lucidchart, Miro).

Responsibilities

- Review and improve BA processes across various projects to ensure consistency, quality, and best practices.
- Support Project Managers with their BA-related challenges, providing expertise in requirements management, business process modeling, and stakeholder communication.
- Maintain and enrich the BA knowledge base, ensuring it is up-to-date with the latest tools, techniques, and industry practices.
- Business Analyst role on projects, working directly with stakeholders to gather and analyze requirements, model business processes, and support implementation.
- Collaborate with cross-functional teams including Product Managers, Developers, QA, and Business Stakeholders.
- Facilitate workshops and sessions to align business requirements with technical solutions, ensuring clarity and understanding across teams.
- Participate in Pre-sales
 

Would be a plus

- Experience with product discovery, product management, and business transformation.
- Certifications like PMI-PBA, or similar.
- Previous experience working in process improvements within BA teams.

Responsibilities

• Define and evolve the target architecture for the assigned solution scope
• Create and maintain solution vision, roadmap, and architecture documentation
• Assess technical dependencies, risks, and complexity across the solution landscape
• Document and govern architectural decisions, technical designs, and technical debt
• Ensure compliance with non-functional requirements such as scalability, security, and performance

Profile

• Proven experience as a Solution Architect in complex enterprise environments
• Strong expertise in Microsoft Dynamics CRM / Dynamics 365
• Experience designing and governing scalable solution architectures
• Solid understanding of architectural decision-making, technical governance, and documentation
• Experience working in agile product and development organizations
• Experience with Conga

We are  looking for an SEO Specialist (Affiliate SEO)  to join our team

Team: SEO team.
 

Who will the candidate directly interact with: Marketing.
 

About the Project

We are looking for a Middle SEO Specialist to work on affiliate projects in the iGaming niche, targeting EU GEOs and operating under local licenses.
The projects operate in highly competitive markets, so we value strong hands-on SEO experience, independence, and the ability to drive tasks to results.
 

Requirements

• 2+ years of commercial SEO experience;
• Strong practical SEO knowledge backed by real cases and measurable results;
• Ability to demonstrate or describe the impact of your work: traffic growth, ranking improvements, indexing improvements, other measurable results;
• Hands-on experience with Ahrefs, Screaming Frog;
• Experience using GPT, Claude, and other AI tools in SEO workflows;
• Strong understanding of on-page SEO;
• Experience creating technical tasks/specifications for developers and copywriters;
• Ability to work independently and solve problems proactively;
• Intermediate+ English level (daily communication with the team via chats/calls);
• Ukrainian or Russian — Upper-Intermediate+ / Advanced (for internal communication).
   

Will Be a Plus

• Experience in iGaming, betting or affiliate SEO;
• Experience working with EU GEOs;
• Experience with WordPress;
• Understanding of SEO specifics for locally licensed markets.
   

Responsibilities

• Working on affiliate websites in the iGaming vertical targeting EU GEOs;
• On-page SEO optimization;
• Analyzing and improving page structure;
• Preparing technical tasks/specifications for developers and copywriters;
• Working with content and SEO structure;
• Identifying and implementing organic traffic growth opportunities;
• Working with SEO tools and analytics;
• Communicating with the team in English (chats/calls).
   

What we offer:

• 24 working days of paid vacation;
• 100% paid sick leave;
• Remote work;
• Flexible working hours (we evaluate weekly/monthly results);
• Salary is discussed depending on the candidate’s experience;
• Long-term collaboration;
• Absence of bureaucracy, all decisions are made quickly and without unnecessary steps;
• Initiative is always welcomed and appreciated;
• Stable and long-term business environment.

Stages:

• HR interview (1 hour);
• Technical interview (1 hour).
• Test Task (paid).

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.
 

This is the job
We are looking for a Cloud Security Engineer to join our team and help strengthen the security posture of modern cloud-native environments. In this role, you will focus on securing Kubernetes workloads, implementing runtime threat detection with Falco, integrating security monitoring with SIEM platforms, and collaborating closely with Platform and DevOps teams to embed security best practices into deployment pipelines.

This is an excellent opportunity for a security professional with hands-on Kubernetes experience who enjoys building proactive security controls and improving operational security processes.

This is you

• Hands-on experience securing Kubernetes deployments and containerized workloads.
• Strong knowledge of Linux operating systems and system administration.
• Experience with SIEM platforms such as Splunk, Rapid7, ELK, QRadar, or similar.
• Experience working with Kubernetes security best practices, including RBAC, Pod Security Standards, and workload protection.
• Practical experience with command-line tools and scripting.
• Proficiency in scripting with Python, Bash, PowerShell, or AWS Lambda.
• Experience investigating, triaging, and responding to security incidents.
• Strong analytical and problem-solving skills with the ability to correlate security events across multiple systems.
• Experience working with Helm charts, values files, and Kubernetes deployment templates.
• Good communication skills and Upper-Intermediate English or higher.

Nice-to-have skills:

• Hands-on experience deploying and managing Falco in Kubernetes environments.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Knowledge of Infrastructure as Code (Terraform, CloudFormation) and CI/CD security.
• Experience with container image scanning and vulnerability management.
• Security certifications such as CKS, Security+, CISSP, or similar.
• Familiarity with compliance and security frameworks (CIS Benchmarks, NIST, MITRE ATT&CK).

This is your role

• Assess and improve the security posture of Kubernetes environments by identifying risks and implementing security best practices.
• Design, deploy, configure, and maintain Falco for Kubernetes runtime threat detection.
• Customize Falco rules and integrate alerts with SIEM, logging, monitoring, and incident response platforms.
• Review and secure Helm charts, deployment templates, and Kubernetes configurations.
• Support the investigation and triage of Kubernetes runtime security alerts and security incidents.
• Create and maintain security documentation, playbooks, and operational runbooks.
• Collaborate with Platform, DevOps, and Security teams to embed security controls into Kubernetes deployment workflows.
• Continuously improve Kubernetes runtime security monitoring, detection capabilities, and operational processes.

CleverFiles is an American product company with Ukrainian roots that has been developing software for users worldwide since 2009. Our flagship product is Disk Drill, a data recovery application available for macOS and Windows.

The product helps users recover lost files, photos, documents, and other crucial data. We operate in the data recovery software niche, where quality, reliability, an intuitive interface, and user trust are of utmost importance.

Disk Drill is not the only product in the CleverFiles portfolio. We also develop Clever Cleaner, an iPhone cleaning app, Clever AI Humanizer, a tool for humanizing AI-generated content, as well as several new products currently in development.

About you:

• 3+ years of experience with C++;
• Understanding of various data serialization and data representation formats like SQLite, JSON, plist, XML, and Protobuf blobs;
• Strong ability to dissect and comprehend codebases;
• Git/GitHub;
• Foundational OS APIs;
• WinAPI for Windows;

• POSIX, Core Foundation, and Foundation for macOS.

   

What You Will Be Doing:

• Engage in reverse engineering of binary formats and various file systems;
• First, familiarize yourself and focus primarily on supporting and fixing existing codebase;
• Once feeling confident with the product’s backend, develop new features and explore other (sometimes “exotic”) file systems and data formats;
• Collaborate with the team of likeminded pro’s to optimize code for both size and speed;
• Enhance overall product performance.
   

Nice to have:

• Objective-C, Swift, and C#;
• Understanding at least one of major file systems (NTFS, FAT32, EXT4, etc.) and how they manage data;

• UI/UX experience.

   

What we offer:

• Part-time format;
• Flexible schedule that adapts to your rhythm;
• Full freedom of action in decision-making regarding budgets and channels;
• Competitive salary;
• Fast hiring and onboarding processes;
• Health insurance and wellness bonuses;
• Quarterly bonuses for performance, innovation, and workflow improvements;
• Paid time off (PTO) and days off, with financial compensation for unused days;
• Exciting projects and challenges.

We are looking for a systemic Recruitment Lead who shares our mindset, to elevate our hiring standards, embed AI into daily recruiting workflows, and partner with hiring managers as an equal.

🧲 Responsibilities

Process and team management

• Run recruitment as a system: improve team standards from intake to offer, unified evaluation criteria, role profile templates, and rules of engagement with hiring managers.
• Coordinate the recruiting team: distribute roles based on business priorities and workload, enforce timelines 
• Develop the team: mentor recruiters, give feedback on assessment quality and communication, run calibration sessions, keep a consistent professional level across the team.
• Own recruiting analytics: track and analyze TTH, TTF, funnel conversion, offer acceptance rate, quality of hire, and channel effectiveness. Deliver leadership reporting with conclusions and data-driven recommendations.
• Embed AI into the recruiting process
• Develop and diversify sourcing channel

Hands-on recruiting

• Run full-cycle hiring on assigned roles: take and clarify the intake from the hiring manager, co-create the candidate profile, launch and drive the vacancy to offer.
• Active sourcing: LinkedIn, Djinni, Boolean search, X-ray, professional communities, referrals. Non-standard sourcing tools where relevant.
• Interview and assess candidates: run screenings, apply biographical, competency-based, and case-based methodologies, evaluate hard and soft skills against the role.
• Deliver structured feedback to the business: fact-based candidate summaries, argued recommendations, comparative analysis across the funnel.
• Partner with hiring managers at every stage: regular syncs, aligned assessment steps, managed expectations on timelines and candidate quality.

🧲 Requirements

• 4+ years in recruitment with focus on IT/Digital roles.
• Experience coordinating recruiters, mentoring, or building and optimizing hiring processes.
• Strong direct sourcing: LinkedIn Recruiter, Djinni, Boolean search, X-ray, professional communities, referrals. Proactive approach, not waiting for inbound.
• Solid command of interview methodologies: biographical, competency-based, case-based, projective. Ability to structure the conversation and test hypotheses through concrete candidate examples.
• Hands-on with recruiting analytics: TTH, TTF, funnel conversion, channel effectiveness, quality of hire. 
• Experience with ATS platforms (PeopleForce preferred), sourcing tools, and automation of routine processes.
• Systemic integration of AI in recruiting: sourcing, resume analysis, question preparation, feedback structuring. Not just casual ChatGPT usage but embedded workflow.
• Stakeholder management: partnership communication, managed expectations, ability to hold the process framework under pressure.
• English B2 or higher.

Nice to have

• Experience in iGaming  product companies.

🧲 What we offer 

• Flexible work format: Remote, hybrid or office: your choice. Results matter more than location.
• 20 days of paid vacation: To fully recharge, not just "take a little break." 
• Health insurance: Coverage across Ukraine + compensation for wellness programs abroad.
• Learning and development: Corporate courses, workshops and platform access: all company-funded. 
• Team building and events: Online and offline, because great products are built by people who trust each other.

We are looking for a motivated and experienced Business Development Manager to join our team. In this role, you will be responsible for ensuring the growth and development of the company's payment segment by finding new payment partners, negotiating deals, and launching effective payment solutions in key regions to drive revenue increase.

What We Are Looking For:

• Minimum 2 years of experience in payment systems, fintech, e-commerce;

• Negotiating with PSPs;

• Drafting contracts, NDAs, and agreeing on terms;

• Analyzing performance metrics and proposing improvement strategies;

• Ability to work in a fast-paced environment and find innovative solutions;

• Skills in working with Excel, Google Sheets, Asana, Jira, Slack, WhatsApp, Teams;

• English language proficiency at B2 level.

• Experience working with the African region in payment solutions is a plus.

Responsibilities:

• Search for new Payment Service Providers (PSPs), research the African market for payment solutions;

• Find promising partners that meet the company's requirements;

• Negotiate fees, risks, and agree on legal, technical, and financial terms;

• Launch new payment methods and develop existing partnerships;

• Coordinate with the integration team and support processes until production;

• Facilitate communication between PSPs, technical teams, and internal departments;

• Review limits, reduce commissions, and implement new features;

• Analyze current PSP performance and initiate improvements;

• Monitor trends and competitors, suggest innovative solutions and alternative methods.

We offer you:

• Stable schedule and remote work;

• Support on various tasks;

• 20 working-days paid annual leave, 5 days paid sick leave, national holidays;

• High salary growth potential;

• Competitive compensation depending on success of your work and your results;

• A unique work environment where you can be a part of creating a new and innovative product.

For our client/partner, we are looking for a Customer Support Agent to join an exciting new international iGaming project targeting the LATAM market.

If you have experience supporting players with payment-related inquiries, enjoy solving complex cases, and want to join a fast-growing company at the pre-launch stage, this is an excellent opportunity to make a real impact from day one.
About the Company

Our client is an international product company entering an exciting new stage of growth with the launch of a next-generation online casino for the LATAM market.

The leadership team brings over 8 years of successful experience in the iGaming industry, combined with strong expertise across FinTech, technology, and digital products. The company is building a modern online casino platform focused on exceptional player experience, operational excellence, and sustainable growth.

Joining now means becoming part of a highly experienced international team where you’ll have the opportunity to influence processes, contribute to product launch, and grow together with the business.
About the Role

As a Customer Support Agent you will provide high-quality support to players, focusing on payment-related requests, account issues, and transaction inquiries. You will work closely with Payments, Risk, Fraud, Compliance, and Customer Support teams to ensure smooth player journeys while maintaining the highest service standards.

This role requires excellent Spanish communication skills and previous iGaming Customer Support experience.
Responsibilities

• Provide customer support via Live Chat, Email, and other communication channels.
• Handle payment-related inquiries, including deposits, withdrawals, failed transactions, and payment provider issues.
• Assist players with registration, account verification, bonuses, and general account questions.
• Resolve customer issues efficiently while maintaining high customer satisfaction.
• Escalate complex payment or fraud-related cases to Payments, Risk, Fraud, Compliance, or Technical teams.
• Follow internal SLAs, quality standards, and customer service procedures.
• Record customer interactions accurately using Help Desk systems.
• Ensure compliance with KYC, AML, Responsible Gaming, and internal security procedures.
• Participate in improving support processes and knowledge base documentation.
• Support product launch activities and contribute to continuous service improvements.

Requirements

• 2+ years of Customer Support experience within the iGaming industry.
• Previous experience handling payment-related customer inquiries.
• Strong understanding of deposits, withdrawals, payment providers, and transaction troubleshooting.
• Experience with Zendesk, Intercom, Freshdesk, LiveChat, or similar customer support platforms.
• Understanding of KYC, AML, anti-fraud, and Responsible Gaming principles.
• Excellent written communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently in a fast-paced environment.
• Availability to work flexible shifts aligned with LATAM time zones.
• Spanish – C1/C2 (mandatory).
• English – B2 or higher.

Nice to Have

• Experience supporting LATAM customers.
• Experience working with online casino products.
• Experience handling VIP player requests.
• Familiarity with Jira, Confluence, Slack, or Google Workspace.
• Experience participating in product launch or pre-launch projects.

Company Offers

• Competitive compensation with timely payments.
• Fully remote work environment.
• Flexible shift-based schedule.
• Opportunity to join an international iGaming product at the pre-launch stage.
• Direct impact on product development and customer experience.
• Career growth opportunities within a rapidly expanding company.
• Professional international team with experienced leadership.
• Fast decision-making, high ownership, and minimal bureaucracy.
• Collaborative culture built on trust, transparency, and continuous improvement.

For our client/partner, we are looking for an experienced

Head of Support (LATAM) to build and lead the entire Customer Support function for a new international iGaming project at the pre-launch stage.

About the Company

Our client is an international product company entering an exciting new stage of growth with the launch of a next-generation online casino for the LATAM market. The leadership team brings over 8 years of successful experience in the iGaming industry, combined with strong expertise across FinTech, technology, and digital products. The company is building its product from the ground up with a focus on long-term growth, operational excellence, and exceptional customer experience. Joining now means becoming one of the key leaders shaping processes, culture, and strategy from the very beginning while working in a fast-moving environment with minimal bureaucracy and direct access to decision-makers.

About the Role

As Head of Support, you will be responsible for building and scaling the entire Customer Support department from scratch. You will define the support strategy, establish operational standards, recruit and develop high-performing teams, and ensure exceptional service across all customer touch points. Working closely with Product, CRM, Payments, Risk, Fraud, Compliance, VIP, and Operations teams, you will play a critical role in delivering an outstanding player experience while supporting the company’s rapid growth across LATAM market.

Responsibilities

• Build and lead the Customer Support department from the ground up.
• Define the customer support strategy, operating model, KPIs, SLAs, and service standards.
• Recruit, mentor, and manage Team Leads, QA Specialists, Trainers, and Customer Support Agents.
• Design scalable support processes, workflows, and quality assurance programs.
• Ensure excellent customer service across Live Chat, Email, Messaging platforms, and Social Media.
• Own customer satisfaction, response times, resolution times, and overall service quality.
• Monitor operational performance and continuously improve processes through data analysis.
• Develop workforce planning, scheduling, and resource allocation strategies.
• Handle complex customer escalations and ensure timely issue resolution.
• Collaborate with Product, CRM, Payments, Fraud, Risk, Compliance, VIP, and Marketing teams to improve the customer journey.
• Build operational dashboards and regularly report performance to senior leadership.
• Drive automation, AI solutions, self-service initiatives, and knowledge management.
• Ensure compliance with Responsible Gaming policies, AML/KYC procedures, and regulatory requirements.
• Continuously optimize customer support operations to support business growth.

Requirements

• 4+ years of Customer Support experience within the iGaming industry.
• 2+ years leading Customer Support Managers, Team Leads, or large support teams.
• Proven experience building or scaling Customer Support operations.
• Strong understanding of online casino and the player lifecycle.
• Experience managing multi-channel customer support (Live Chat, Email, Messaging, Social Media).
• Strong leadership, coaching, communication, and organisational skills.
• Experience with Zendesk, Intercom, Freshdesk, LiveChat, or similar customer support platforms.
• Strong analytical mindset with experience managing KPIs such as SLA, CSAT, FRT, ART, and other support metrics.
• Experience managing customer escalations and service recovery.
• Comfortable working in a fast-paced startup environment and building processes from scratch.
• Experience supporting the LATAM market.
• English – B2 or higher.
• Spanish – native or C1.

Nice to Have

• Experience launching a new iGaming brand or working on a pre-launch project.
• Experience managing multilingual and 24/7 customer support operations.
• Knowledge of Responsible Gaming, AML, and KYC support processes.
• Experience implementing AI-powered customer support solutions and automation.
• Experience working with VIP Support teams.
• Familiarity with Jira, Confluence, Slack, Google Workspace, and workforce management tools.
• Experience managing outsourced or international customer support teams.

Company Offers

• Competitive salary with timely payments.
• Remote /Hybrid work environment.
• Flexible cooperation model.
• Opportunity to join at the pre-launch stage and shape a new international iGaming product.
• High level of ownership and direct influence on business decisions.
• Fast decision-making and minimal bureaucracy.
• Professional growth alongside an experienced international leadership team.
• Transparent, collaborative, and innovation-driven company culture.
• The opportunity to build and scale a world-class Customer Support organization from the ground up.

We’re looking for a Project Manager to take ownership of delivery for a long-term fintech product built around payment aggregation and local payment provider integrations.

The platform processes real transactions in production, integrates local payment providers across multiple countries, and continues to expand into new markets. End users never see it, but it is a critical part of our client's daily operations.

Umber owns the full delivery cycle — from analysis and development to QA, releases, and continuous improvements. We're looking for a Project Manager who can become the delivery owner for this product and bring clarity to complex technical work.

We’re looking for someone who can bring order to moving parts, notice gaps, ask the right questions, follow up on blockers, and gradually take ownership of one or more delivery streams. You don't need to be a developer, but you should feel comfortable working close to technical context: APIs, integrations, asynchronous statuses, dependencies, edge cases, release risks, and technical documentation.

This role is a good fit for someone who enjoys creating structure in complex environments, rather than simply maintaining an existing process.

What you’ll do

• Coordinate delivery across one or several active workstreams, depending on current priorities.
• Turn unclear client or internal requests into structured tasks: context, open questions, dependencies, owners, and next steps.
• Keep ClickUp / Kanban clear and up to date: statuses, priorities, blockers, owners, and next actions.
• Follow up on blockers before they become delivery risks.
• Prepare clear written communication for clients, payment providers, and the internal team: project updates, risks, technical clarifications, dependencies, and next steps.
• Stay close to the CTO, developers, and QA team to understand what is blocked, what is ready, and what may affect release timing.
• Coordinate payment provider integrations: clarify technical details, track dependencies, support releases, and follow issues through to resolution.
• Help improve simple delivery processes: task flow, status updates, backlog clarity, handovers, and team communication.

• Proactively identify delivery risks, surface them early, and drive them toward resolution before they become blockers.

   

Who you are

• A Project Manager with 3,5+ years of hands-on experience in software delivery, ideally across technical products, integrations, fintech, SaaS, internal platforms, or similar environments.
• Solid understanding of the software delivery cycle: requirements, task breakdown, dependencies, estimates, testing, releases, blockers, and risks.
• Comfortable working close to technical context: reading API documentation, asking sharp clarifying questions, and understanding how technical details affect delivery.
• Clear and structured written English, as most client and provider communication happens in writing.
• Able to move work forward without perfect input: clarify missing context, structure information, and define next steps.
• Reliable in follow-through: commitments stay visible, progress does not require constant reminders, and changes are communicated early.
• Structured and detail-oriented, but practical. We need order, not bureaucracy.

• Comfortable in a small team where processes are still evolving and roles may overlap.

   

About the product

The platform is already running in production and processes thousands of transactions every day. It connects local payment providers across multiple countries, each with different APIs, authentication methods, request/response formats, and webhook behaviour. Part of the PM's job is reducing uncertainty: understanding incomplete documentation, asking the right questions, coordinating integrations, and preventing technical ambiguity from becoming delivery risk.

What you’ll find here

• A small, hands-on team that values ownership, clarity, and common sense.
• Long-term client work in fintech, digital payments, and operational products.
• Direct access to the CTO, CEO, developers, QA, and client context.
• Processes that are not perfect yet, but real space to improve them.
• Real ownership over delivery, direct access to technical and business context, and the opportunity to improve how delivery works as the product continues to grow.
• Fully remote work with Eastern European time zone overlap.

Terms

Full-time · Contract-based cooperation (FOP) · 3-month probation period · 24 paid days off + New Year and Christmas holidays · Fully remote · No time trackers · Annual performance review

Hiring process

1. Intro call with our Talent Partner — 60–75 min
   A conversation about your experience, motivation, working style, and the role.
2. Practical assignment — around 2–3 hours
   The task is close to the real challenges you may face at Umber. We want to understand how you think, structure information, notice gaps, and ask clarifying questions.
3. Final interview with the CEO and CTO — 60–90 min
   A deeper discussion of your experience, decision-making, technical context, and the practical assignment.
4. Reference check
   A short conversation with one or two former managers or colleagues, with your prior consent.
5. Final decision and offer

We are looking for a strong Team Lead Android (IGaming) who is ready not just to manage a team, but to build processes, scale products, and implement modern technologies.

If you have real experience in IGaming and understand how Android apps work in Google Play — you are exactly who we need!

🔥 Responsibilities:

— Lead and manage the Android development team (IGaming)

— Build and optimize development and release processes

— Implement AI solutions into products and workflows

— Generate and optimize web funnels

— Ensure quality, stability, and integrations

— Influence product lifecycle and scaling

🎯 Requirements:

— 2+ years of experience in Android IGaming (with proven cases)

— 1+ year of team management experience

— Strong understanding of IGaming specifics in Google Play

— Strong knowledge of:

Kotlin / React Native / Unity / Flutter

— Experience with:

Appsflyer, GitHub, GitLab, Pastebin, Figma

— Soft skills:

multitasking, prioritization, analytical thinking, attention to detail

💼 We offer:

— Office in Warsaw city center or remote

— Flexible working hours

— Minimal bureaucracy

— Strong team

— Direct impact on the product

💰 Compensation:

Discussed individually based on your experience

We're looking for a Senior with 8+ years of experience with a strong knowledge of both Ruby on Rails and Typescript.

Senior Ruby developer ASAP
(Please, send candidates only with the relevant skills specified in the white label CVs!)

FTE: Full time (40 h per week)
Timeline: 3-6 months (tbd)
Start: ASAP
English: B2
Recruitment process: a tech check with us, then an interview with the client

Requirements:
A Full-Stack Craftsman: You are an expert in Ruby on Rails and TypeScript, capable of building everything from complex dashboards and billing UIs to sleek documentation platforms.

The "DevEx" Champion: You have a natural empathy for other developers. You’ll develop deep knowledge of our platform (Pub/Sub, Chat, LiveSync) and use the product yourself to gain a first-hand understanding of the developer experience.

Comfortable with Ambiguity: You thrive in high-level vagueness. You can take a feature from a loose concept to a shipped product with minimal hand-holding, identifying problems and proposing solutions independently rather than waiting for a roadmap.

Accountable & Reliable: You take pride in high-quality, well-tested code. You meet your delivery commitments, provide realistic estimates based on technical complexity, and communicate proactively if a timeline is ever at risk.

An Owner: You monitor what you build in production and take personal ownership of quality issues. You see a feature through its entire lifecycle, from the first line of code to the final metric.