Jobs at Djinni

Customer Support – Online Casino (Remote)

We are looking for a Customer Support Agent to join our growing online casino team. This is a fully remote role where you will communicate with players via chat and email, assist with account, payment, and game questions, and ensure a positive user experience.

Requirements:

• Strong English skills (both written and spoken), German language is a big plus.

• Basic computer skills

• Responsibility and willingness to help customers

• Must Experience in customer support in iGaming.

We offer:

• Remote work from anywhere

• Fixed salary + bonus

• Supportive and friendly international team

• Opportunity to grow within the iGaming industry

About the Role:

We're growing fast and are excited to expand our team! We're looking for a passionate L1 Support engineer to join our partner team and help us continue our journey of innovation and excellence.

What We’re Looking For:

• Experience in incident management or technical support roles (1+ years).
• Strong knowledge of monitoring tools like Grafana.
• Good understanding of incident escalation flows and priorities
• Ability to follow runbooks and escalation playbooks
• Knowledge of software system components (frontend, backend, infrastructure).
• Excellent communication and reporting skills.
• Ability to work in shifts (8h, part of a 24/7 model).
• English - intermediate+.

Technical/specialized knowledge:

• Experience with incident prioritization (P1, P2, P3) and SLA tracking.
• Hands-on with Slack, Confluence, Jira for communication and reporting.
• Knowledge of release flows, rollback notifications, escalation trees.
• Basic understanding of observability concepts (what to monitor and why).
• Knowledge of gambling/gaming systems will be a plus
• Familiarity with HTTP, APIs, databases (SQL/NoSQL basics) will be a plus

What You’ll Do:

• Monitor production systems, services, and alerts (Grafana, PagerDuty).
• Perform initial investigation and diagnosis of incidents.
• Escalate critical incidents to the appropriate development, DevOps, Backend, QA teams.
• Participate in on-call rotations (8-hour shifts, covering 24/7).
• Collaborate with product managers and client support on incident updates.
• Document incidents, actions, and resolutions in Jira and Confluence.
• Ensure SLA compliance (response and resolution time).
• Support post-incident RCA preparation with PMs and tech leads.
• Maintain accurate shift handover logs (if needed) and communicate issues to the next shift.
• Work closely with DevOps on alert fine-tuning and incident prevention improvements.

What We Offer:

• Flexible remote work schedule.
• Paid sick leave and vacation days.
• Fun and creative gifts for holidays and special employee events.

Key Responsibilities:

• Create accurate 3D models and detailed drawings using SolidWorks.
• Collaborate with workshop teams to support engineering and manufacturing processes.
• Ensure all drafting work meets specifications, quality standards, and deadlines.
• Follow HSE and QA standards, contributing to a safe working environment.
   

About You:

• Proven experience as a Mechanical Design Draftsperson (preferably in mining or heavy industry) is a plus.
• Strong SolidWorks proficiency.
• Experience with machining and fabrication processes is a plus.
• High attention to detail and excellent organisational skills.
• Confident English communication, able to work independently and in a team.
   

We Offer:

• Competitive compensation based on experience.
• Involvement in challenging and technically advanced projects.
• Supportive and professional team environment.
• Opportunities for professional growth and skill development.

QA Madness is a European IT service company focusing strongly on QA and cybersecurity. The company was founded in 2013 and is headquartered in Poland. Currently, we are searching for an experienced Talent Acquisition Specialist to become a great addition to our team.   

Responsibilities: 
Manage and drive the full-cycle recruitment process (sourcing, screening, interviewing, feedback, and offers for all levels of candidates); 
Demonstrate the ability to find unique solutions to attracting, sourcing, closing, and retaining passive and active candidates; 
Contacting industry partners for candidate referrals; 
Identifying and screening potential candidates; 
Organizing and conducting online interviews; 
Creating talent pipelines for current and future hires; Managing the company’s candidate database; 
Setting up candidate interviews with Hiring Managers; 
Measuring and recording conversion rates.   

Requirements: 
1 year of experience as a Technical Recruiter, Talent Sourcer; 
Ability to reach out to different types of candidates and to engage with them; 
Knowledge of HR databases and candidate management systems; Understanding of sourcing approaches, tools and various sourcing channels; Excellent verbal and written communication skills; 
Ability to multitask and prioritize; 
Good analytical skills; 
English — Intermediate.   

What We Offer: 
Competitive salary in USD or EUR and good compensation package (reviews on demand to ensure your compensation reflects your growth and impact); Corporate English courses with native speakers; 
Personal time off (20 calendar days of paid vacation, 12 paid sick leaves); Health insurance with the broker which is available from the 3 month of cooperation; 
Remote work opportunity; 
Necessary equipment to perform work tasks; 
The ability to focus on your work: a lack of bureaucracy and micromanagement (no tracking tools).   

Steps of the interview process: 

STEP 1: Send your resume and complete the questionnaire. 
STEP 2: Go through the screening interview with a Tech Recruiter. 
STEP 3: Test Task. 
STEP 4: Interview with a Head of Recruitment. 

Your application will be considered only once you have completed the questionnaire and uploaded your CV in English. (Click on the hyperlink or copy the link into your Internet browser.) 
Please note, that this job is a full-time position, and it is relevant only if you meet all requirements. Any candidate who fails to meet the requirements will not be considered for the job.

 

Head of Customer Support – Online Casino (Remote)

We are looking for an experienced Head of Customer Support to lead and grow our support team in an international online casino project. You will be responsible for managing Customer Support Agents, improving processes, and ensuring that players receive fast and high-quality assistance.

Responsibilities:

• Lead and coordinate a team of Customer Support Representatives

• Monitor and improve response quality and efficiency

• Develop workflows, guidelines, and training materials

• Handle escalated cases and ensure customer satisfaction

• Work closely with other departments (Product, Payments, Marketing)

Requirements:

• Strong English skills (both written and spoken), German language is a big plus.

• Proven experience in customer support and team management

• Leadership, problem-solving, and organizational skills

• Must Experience in customer support management in iGaming.

We offer:

• Fully remote work

• Fixed salary + bonus

• Opportunity to build and manage your own team

• International and dynamic work environment

We are a global product company operating in the iGaming sector, with a strong presence across the world. We are looking for a responsible and well-organized Team Lead of Recruiting  to streamline our team’s digital workspace and ensure smooth daily operations.

 Key skills:

• At least 2 years of experience in the iGaming industry as a Team Lead or Senior Recruiter
• Strong knowledge of full-cycle recruitment (sourcing, interviewing, offer negotiation, onboarding)
• Proven experience in headhunting and active search techniques (LinkedIn, Boolean search, networking)
• Experience building and maintaining a talent pipeline for multiple roles and markets
• Ability to conduct and implement market salary analysis for various roles
• Skills in auditing and optimizing recruitment processes and procedures
• Experience in creating and updating recruitment documentation (checklists, policies, instructions)
• Team leadership and people management: mentoring, motivating, and evaluating recruiters
• Strong understanding of recruitment KPIs and ability to ensure consistent performance delivery
• Strategic thinking and process improvement mindset
• Familiarity with ATS and recruitment analytics tools
• Excellent communication and stakeholder management skills
• Upper-Intermediate English or higher

Main responsibilities:

• Manage the full-cycle hiring process (search, selection, and headhunting of suitable candidates in accordance with the Job Description and Recruitment process).
• Build and maintain a competitive pipeline of highly qualified professionals for current and future staffing needs using active recruitment methods.
• Develop and implement a market salary analysis process for open vacancies and roles within the company.
• Audit current recruitment processes and propose improvements for better efficiency and effectiveness.
• Update existing and create new checklists, instructions, policies, and procedures for the recruitment team.
• Mentor, develop, and manage a team of recruiters, ensuring their growth and performance.
• Ensure regular KPI achievement for the recruitment team, including maintaining high standards and meeting recruitment goals.
• Audit talent acquisition channels and suggest improvements to enhance the process of attracting top talent to the company.

Benefits:

• Flexible Working Environment: Work from a modern Kyiv office or remotely from any location. 
• Annual Loyalty Bonus: Receive a yearly bonus every February as recognition of your dedication. 
• Professional Growth: Attend global exhibitions and conferences, and improve your skills with company-sponsored English courses. 
• Performance Reviews: Regular feedback sessions to track progress and discuss career development. 
• Team Spirit: Participate in teambuilding activities and company-wide celebrations. 
• Personal Milestones: We celebrate your important life events, from birthdays to professional achievements.

Job overview:

We are looking for a Senior Project Manager with BA experience to join our team. This role involves managing complex IT projects, working with cross-functional teams, and directly engaging with clients to align project outcomes with business objectives. The ideal candidate will have hands-on experience in technology, project lifecycle management, and a proven ability to support the BA needs to drive project success.

Does this relate to you?
- 5+ years of project management experience, preferably in IT product companies.
- At least 2 years of experience working as a BA
- Strong understanding of project management methodologies (Kanban, Scrum, Waterfall).
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to balance multiple projects and adapt to changing priorities in a fast-paced environment.
- English is upper-intermediate or advanced

A new team member will be in charge of:
- Lead end-to-end project management for IT projects, ensuring delivery within scope, time, and budget constraints.
- Collaborate closely with technical teams to ensure a clear understanding of project requirements and technical feasibility.
- Engage in client consultations, technical solution development, and crafting proposals.
- Define project scope, develop project plans, and identify resource needs in alignment with project goals.
- Act as a primary point of contact for clients, maintaining communication to manage expectations and ensure high client satisfaction.
- Oversee risk management, identifying potential risks and implementing mitigation strategies.
- Track and report on project milestones, deliverables, and team performance.
- Ensure alignment between client requirements, technical resources, and project objectives.
-US healthcare project experience - nice to have

Already looks interesting? Awesome! Check out the benefits prepared for you:

- Legal and accounting assistance with a choice of service packages

- Regular performance reviews, including remuneration

- Up to 25 paid days off per year for well-being

- Flexible cooperation hours with work-from-home or office options

- Conveniently located offices in three different spots worldwide

- Fully paid English classes with an in-house teacher

- Medical Insurance or a gym membership to choose from

- Perks on special occasions such as birthdays, marriage, childbirth

- Referral program implying attractive bonuses

- External & internal training and IT certifications

Ready to try your hand? Send your CV without a doubt!
 

QA Madness is a European IT service company focusing strongly on QA and cybersecurity. The company was founded in 2013 and is headquartered in Poland.

Currently, we are searching for an experienced Talent Acquisition Specialist to become a great addition to our team.

Responsibilities:

— Manage and drive the full-cycle recruitment process (sourcing, screening, interviewing, feedback, and offers for all levels of candidates);

— Demonstrate the ability to find unique solutions to attracting, sourcing, closing, and retaining passive and active candidates;

— Contacting industry partners for candidate referrals;

— Identifying and screening potential candidates;

— Organizing and conducting online interviews;

— Creating talent pipelines for current and future hires;

— Managing the company’s candidate database;

— Setting up candidate interviews with Hiring Managers;

— Measuring and recording conversion rates.

Requirements:

— 1 year of experience as a Technical Recruiter, Talent Sourcer;

— Ability to reach out to different types of candidates and to engage with them;

— Knowledge of HR databases and candidate management systems;

— Understanding of sourcing approaches, tools and various sourcing channels;

— Excellent verbal and written communication skills;
— Ability to multitask and prioritize;
— Good analytical skills;

— English — Intermediate.

What We Offer:

— Competitive salary in USD or EUR and good compensation package (reviews on demand to ensure your compensation reflects your growth and impact);

— Corporate English courses with native speakers;

— Personal time off (20 calendar days of paid vacation, 12 paid sick leaves);

— Health insurance with the broker which is available from the 3 months of cooperation;

— Remote work opportunity;

— Necessary equipment to perform work tasks;

— The ability to focus on your work: a lack of bureaucracy and micromanagement (no tracking tools).

Steps of the interview process:

STEP 1: Send your resume and complete the questionnaire.

STEP 2: Go through the screening interview with a Tech Recruiter.

STEP 3: Test Task.
STEP 4: Interview with a Head of Recruitment.

Please note, that this job is a full-time position, and it is relevant only if you meet all requirements. Any candidate who fails to meet the requirements will not be considered for the job.

*I give consent to the processing of my personal data uploaded via the form under the terms and conditions of QA Madness Privacy Policy (Processing of Candidates Personal Data).

We are an iGaming company with over 4+ years of experience and a team of more than 1300+ specialists.

Our achievements include 10+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries. The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.
Join the team that launches new projects in various markets and shapes the future of the iGaming industry.

We’re looking for a proactive Traffic Business Development / Sales Manager to join our growing team. Your primary focus will be establishing, optimizing, and scaling partnerships with traffic owners and webmasters in SEO and Telegram verticals, targeting the Turkish and Azerbaijani markets. Your role will be instrumental in ensuring a stable flow of high-quality traffic based on CPA / RS / Hybrid / Flat models.

Key Responsibilities:

• Identify and build relationships with webmasters, SEO website owners, and Telegram channel admins in Turkey and Azerbaijan
• Analyze and verify traffic sources to ensure quality and transparency
• Negotiate and close partnerships based on CPA, RevShare, Hybrid, or Flat models
• Maintain CRM systems and trackers for contacts, deal terms, and payouts
• Monitor performance and ensure agreements are being met
• Work with traffic analytics (engagement rates, conversions, channel performance)
• Provide regular reporting and feedback to the team

Goals for the Trial Period (First 2–3 Months):

• Conduct an overview of the SEO and Telegram traffic market in Turkey and Azerbaijan
• Create and process a lead base of 50+ relevant traffic sources
• Conduct at least 10 partnership negotiations per week
• Close 5+ test partnership agreements based on traffic monetization models
• Set up a tracking system for partner communication and payment requests

• Provide a summary report on tools used, lead generation methods, and performance insights

   

Required Experience and Skills:

• Experience in business development, sales, affiliate marketing, or traffic partnerships
• Familiarity with traffic monetization models: CPA, Revenue Share, Hybrid, Flat
• Understanding of SEO traffic acquisition and Telegram channel dynamics
• Knowledge of metrics: engagement rate, reach, click-throughs, conversions
• Experience working with tools like Telemetrio, TGStat, Popsters, SimilarWeb, Ahrefs
• Strong communication, negotiation, and relationship-building skills
• Excellent time management and attention to detail

• Knowledge of the Turkish or Azerbaijani digital markets is a strong advantage

   

Why you should join us:

• We work remotely: Mon–Fri, from 10:00 to 19:00 (GMT+3) – save time by avoiding commuting
• Work equipment – everything you need for your productivity and comfort
• Paid vacation and sick leave – we care about your health and timely rest
• Cool creative gifts for holidays and events – we know how important it is to delight our employees on special occasions
• Competitive salary – your contribution will be properly valued
• Participation in company internal events – knowledge exchange among colleagues and enhancing your expertise
• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member
• Referral program in the company – build a dream team with us and receive nice bonuses
• 100% guaranteed professional development and acquisition of new skills

As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

We are an international recruitment agency specializing in IT and fintech talent acquisition across Europe. With a distributed team of recruiters and researchers, we connect top professionals with leading companies.

Position Overview:
We are looking for a proactive Client Outreach Specialist to join our team. In this role, you will be responsible for engaging with pre-identified clients, initiating first contact, handling objections, and ensuring smooth follow-up until the client is ready for an interview. 

You will play a key part in building trust and interest from client.

Key Responsibilities:

• Reach out to candidates provided by the sourcing team via LinkedIn, email, messengers, and other available channels.
• Follow up consistently to maintain client engagement and ensure responses.
• Handle objections and address client concerns to increase interest in the opportunity.
• Nurture communication with clients and build rapport until they agree to a call.
• Keep structured records of communication and update our ATS/CRM.

• Collaborate with team members to ensure a smooth handover of warm clients.

   

Requirements:

• Previous experience in client outreach, lead generation, inside sales, or a similar role.
• Strong communication and persuasion skills, with the ability to handle objections.
• Experience working with LinkedIn, email tools, and CRM/ATS systems.
• Good written and spoken English (Upper-Intermediate or higher).

• Proactive, persistent, and result-oriented mindset.

   

We’re looking for an SDR who feels confident in outbound and knows how to turn process into results. Your leads will kick off new deals, and your work will be the foundation of the company’s growth. If you thrive in structured work, value system thinking, and know you can deliver - we want to meet you.

 

Key Responsibilities

• Generate relevant leads in new companies and market segments.
• Build and manage an effective outbound process, testing channels and refining the approach.
• Use LinkedIn Sales Navigator, Apollo email campaigns, and other tools of your choice (Clay etc).
• Leverage AI for prospect research, personalisation and workflow automation.
• Analyze the efficiency of different channels and suggest improvements.
• Qualify leads and hand them over to the CEO for calls and deal closing.
  
   

Requirements

• Proven experience as an outbound SDR / lead generation specialist with successful track record.
• Strategic thinker with a structured, process-driven approach.
• Solid understanding of marketing tools and ability to pick the most effective ones.
• Independent, confident, and results-oriented - you know “you can find the right clients.”
• Enjoy working with data, testing hypotheses, and improving workflows.
• Comfortable using modern tools and eager to explore AI and automation to stay ahead.
  
   

What We Expect

• Clear, measurable results in the form of quality leads and number of scheduled meetings.
• Targeting new companies and consistently finding ways to reach the right people within organisations.
• Ownership of the outbound process and initiative in suggesting improvements.
• Ability to see beyond daily tasks and contribute to the bigger growth strategy.

What we offer:

• Long-term collaboration on meaningful projects
• A passionate team with a healthy, positive culture
• Enterprise-level projects with real technical challenges
• Room to grow — both professionally and personally
• Partial tax compensation
• Referral bonuses for successful candidate recommendations
• Paid holidays and time off
   

Suplint is a fast-growing international manufacturer of dietary supplements, successfully operating across multiple global marketplaces like Amazon and Mercado Libre. In just two years, we've built a worldwide global team with departments spanning production, sales, SMM, and beyond. Our company is defined by dynamic growth, flexibility, fast decision-making, and results-driven, collaborative teamwork.

Who we're looking for:

We are seeking a proactive and detail-oriented Amazon Case Specialist to join our team. Your primary role will be to manage all communications and problem-solving efforts with Amazon Seller Support. Your work will be crucial in helping us maintain the health and stability of our account by quickly and effectively resolving issues, ensuring our product listings are active, and our account remains in good standing.

Responsibilities:

📝Opening and managing "cases" (support tickets) with Amazon's Seller Support team for various issues.

📞Communicating with Amazon representatives via online chat and phone calls.

📂Preparing  and  providing necessary documents and information for efficient problem-solving.

🔎Monitoring the status of open cases and following up to ensure successful resolution.

📊Regularly updating management on the status of all active cases and ongoing issues.

🚀Staying up-to-date with Amazon's evolving policies and guidelines.

Requirements:

💼Proven 2+ years of Amazon experience in a similar position.

🗣️Fluent in both spoken and written English.

🤝Strong ability to conduct professional correspondence and negotiations, articulate your position clearly, and provide evidence-based arguments.

🔎Capable of handling large volumes of information, quickly identifying key details, and keeping records organized.

🧠An analytical mindset with the ability to find effective solutions, even in complex or unfamiliar situations.

⏰Excellent time management and organizational skills, with the ability to work independently and prioritize tasks.

Would be a plus: 

⚖️Experience with legal documentation and familiarity with intellectual property rights.

🛒Experience with Amazon account management.

🌱Experience with dietary supplements

Our advantages:

✅Work for an international company

✅Timely salary

✅Paid Vacations

✅Possibility of developing your career and mastering adjust professional fields

✅Remote work with flexible schedule: 5 days a week from 10 AM to 7 PM (GMT+3)

📩 Ready to take your Amazon expertise to the next level?

We’d love to meet you. Apply now and become part of Suplint’s global growth journey!

We are seeking a proactive Strong Middle/Senior Python Developer to join a part-time, short-term project (6-8 weeks).

About the client:

They build and deploy AI agents that autonomously manage customer conversations, delivering personalized support and driving actions across multiple channels. There is a working prototype, AI-generated by Lovable.

What we’re looking for:

• 3+ years of experience with Python and FastAPI.
• Strong communication skills in English: strong B2/C1.
• Proactive and self-driven: asks questions, proposes ideas, and contributes to product improvement.
• Methodical and organized in your approach to work.
• Ability to attend occasional sync-ups in the evening your local time (US morning time).

Hiring Process:

1. 15-20min prescreen call with the Recruitment Manager.
2. 15-20 min call with the Head of AI Engineering.
3. Call with the Product Manager.

We're looking for a technically strong iOS Swift Developer with a design eye to help us create a prototype of an app to turn sensor data from BLE and create Figma designs into App releases. This remote role focuses on building the user experience that brings our smart sports hardware to life. Bring your technical expertise and design sensibility—we'll bring the vision and product support.

What You'll Do

You'll build the iOS app that connects athletes to their performance data and intelligent recommendations. Managing full deployment.

Some things you'll tackle:

• Build a native iOS app that seamlessly connects to ESP32 hardware via BLE
• Design intuitive interfaces that make complex sensor data accessible and actionable
• Implement real-time data visualization for sports performance metrics
• Create smooth user flows for receiving personalized recommendations
• Work with our backend team to integrate AI-powered insights into the user experience
• Help shape whether we build quickly for pilots or invest in more production-ready mobile architecture

Essential skills

• BLE (Bluetooth Low Energy) communication experience
• Advanced iOS development with Swift and SwiftUI
• Strong design sensibility and UX intuition
• Core Data or similar for local data management
• Understanding of sports/fitness app user experience patterns

We value

• Pragmatism in balancing prototype speed vs. production polish
• Clear communication with backend engineers, designers, and product managers
• Curiosity about sports, health, and performance data visualization

Bonus points

• Previous work with sports/fitness sensor hardware
• Experience with real-time sensor data streaming and visualization
• Knowledge of Core Bluetooth optimization and connection management

Work Details

• Time: 8–40 hours/week as fits with your schedule and project schedule over next 6 weeks.
• Duration: Serious project over 4-6 weeks months. Extended to the foreseeable future.
• Location: Remote, ideally CET ±1–2 hours
• Collaboration: Strong English

What You'll Get

• Autonomy to work on your own schedule
• A dedicated backend engineer handling the intelligence layer
• A proven entrepreneur and experienced design team providing detailed Figma designs
• Space to experiment, iterate, and fail while discovering what works

About Conju Space

Conju's design work searches for breakthroughs in hardware products and creativity. We build sports and lifestyle products. From experiments, prototypes and full scale production. Looking for technical, committed individuals in the fields of design and embedded products.

About us:
Hire1 is a recruiting agency and a platform for freelance recruiters. Our mission is to quickly and efficiently find top talent for our clients. We work with both Ukrainian and international companies.

We are looking for an Operations Manager Assistant who can take on part of the manager’s tasks, help optimize processes, and improve team efficiency. This is an opportunity to work in a dynamic environment where no day is boring.

Responsibilities:

• Communicate with freelance recruiters and handle their registration
• Provide full support and assistance to freelance recruiters, answering their questions
• Announce new vacancies in Telegram and LinkedIn
• Assist recruiters with vacancies (candidate search and response management)
• Conduct interviews with candidates for our vacancies
• Publish vacancies on the platform
• Monitor candidate statuses and remind in-house recruiters
• Perform other tasks as needed

Requirements:

• Willingness and ability to learn quickly
• Ability to switch between tasks efficiently
• Proactive and active approach to work
• English language proficiency: B2 or higher
• Bonus: experience in recruiting

Working hours:

• 12:00 – 21:00 Kyiv time
• Monday – Friday

Conditions:

• Paid vacation: 20 working days per year after 6 months of employment
• Salary:
  • $400 per month during the probation period (up to 3 months)
  • $500 per month after probation
• Possibility of working as a freelancer (FOP) after 3 months