Jobs Sysadmin

 Ready to level up your career? Join Playtech as a Senior Network Operations Engineer!

Are you ready to make an impact in the world of cutting-edge infrastructure? Playtech’s Infrastructure team is searching for a driven and innovative Senior Network Operations Engineer to help keep the digital gears turning smoothly. If solving challenges excites you and networking is your playground, this is the opportunity you’ve been waiting for.

Your influential mission. You will...

• Keep Things Running: Manage and support critical networking components to ensure uninterrupted service.
• Shape the Future: Maintain firewall rules and configure load-balancer business logic with the guidance of an experienced team.
• Innovate & Experiment: Be part of infrastructure-focused R&D projects that push boundaries.
• Build Smarter: Help to develop automation tools to optimize processes.
• Be the Guardian: Take on on-call duties to ensure network infrastructure remains rock-solid 24/7.

Components for success. You...

• Are a Creative Thinker: You approach problems like a true engineer, thinking outside the box and crafting both tailored and standardized solutions.
• Excel as a Networking Pro: You’re experienced in building and maintaining robust network infrastructures that support diverse products.
• DemontrateTechnical Know-How: Your hands-on expertise spans firewalls, load balancers, switches, routers, and DDoS mitigation solutions (bonus points if CheckPoint, F5, Juniper, or Cisco is in your arsenal!).
• Remain Cool Under Pressure: You excel in dynamic situations, adapting quickly and strategically while juggling multiple tasks with precision.
• Leverage Automator Extraordinaire: You prefer to work smart by leveraging scripting, automation, and orchestration tools.
• Communicate and Connect Effectivly: With your polished English communication skills, you effortlessly collaborate with colleagues and clients.

You'll get extra points for...

• Familiarity with cloud networking concepts and public cloud platforms (like AWS) gives you a winning edge! 

Thrive in a culture that values...

• Innovative Projects: Tackle unique challenges with industry-leading tools and technology.
• Expert Mentorship: Work alongside top-notch specialists and accelerate your learning.
• Holistic Growth: Enjoy support for your professional journey, active lifestyle, and mental well-being.
• Community Spirit: Engage in exciting events and enjoy perks that make you proud to belong.

INFRASTRUCTURE UNIT
Our infrastructure is spread over 20 different countries and 34 data centers. We rely on 25 000 virtual machines and have 39 000 TB of storage space.
Impressive? Using cutting-edge technologies, we provide central IT infrastructure service to business and internal customers worldwide.

NETWORK OPERATIONS TEAM
The Network Operations team is a dynamic and highly skilled group of Engineers who are ensuring the seamless functioning of digital networks. They possess a deep understanding of complex network architectures and protocols, allowing them to tackle any challenge that comes their way. With our collaborative spirit and unwavering commitment to excellence, we form a cohesive team that thrives on innovation and pushes the boundaries of what is possible in the world of networking.

Fluent Trade Technologies is a global fintech software firm at the forefront of providing state-of-the-art technology to the world's largest global banks and hedge funds. Specializing in ultra low-latency strategy and market data solutions, Fluent is committed to delivering cutting-edge innovations to the Financial Industry. With a prominent Israeli R&D center in Jerusalem and global development centers in Europe and Asia. Fluent is a dynamic and collaborative environment. 

Learn more about us at www.fluenttech.net.

Responsibilities:  

* handle all IT work [which includes FW, security, users VPN both from home and from office ] 

* work with all teams in the global company but also for any other requests to facilitate connectivity, access, permissions to various applications.

* work with the IT director on IT projects which includes new suggestions, overall design, reports are done via JIRA & emails.

* work hand in hand with devops/support people to solve all kinds of issues.

Skills & Experience:

• Experience of at least 5 years as IT staff
• Experience in 3rd party handling (suppliers, vendors, carriers, etc).
• fluent English
• Worked directly with US or EU customers.
• Sys Admin proficiency in main Linux OS flavors: Redhat / Centos 6,7,8, Ubuntu.
• Microsoft Windows Proficiency: Administration level, know and understand the latest Windows
• OS Releases, Windows 7/8/10, and Windows Servers 2008/2012: Remote desktop, Etc.
• Scripting: at least one of the following: BASH, Python, Perl
• Networking know-how: Fortigate firewall setup. Understanding the basics, Static routing, DHCP,
• basic WiFi knowledge.
• IT automation using the latest technologies for example Ansible.
• Solutions-oriented, fast-paced, job tracker, team player.

Advantage:

• Experience with working with development groups as an IT team leader
• Infrastructure maintenance: LAMP, monitoring tools,
• Bug management systems, e.g. Jira, Bugzilla, ...
• Server configuration tools, e.g. OMSA, PSP, …
• Monitoring skills: Nagios, Centreon, Zabbix, server configuration management: puppet/chef/salt.
• Configuration Management: Ability to understand and support software developers:
• Makefile, Scons, RPM building, compilation, and linkage, Phabricator.
• RHCE Certificate
• Networking: Ability to troubleshoot using advanced techniques. Understanding Wifi.
• Understanding fiber connectivity (Single-mode and Multimode), L3 routing protocol such as BGP, UDP unicast and multicast traffic
• Familiarity with firewall setup and configuration. Fortigate Appliances is a plus. VPN for clients.
• Familiarity with low latency switches such as Cisco Nexus Routers, Dell Force10, Arista
• Switches, Solarflare NIC cards is a plus.
• Worked with servers remotely or on-site.
• VOIP knowhow (SIP signaling, RTP stream (also in firewall), debug and phone troubleshooting of SIP Trunks and end products.
• Virtual machines: working & installing Cloud machines, QEMU, Docker, public Cloud suppliers: AWS,GCP. Cloud networking, etc.

We are looking for a SysOps Engineer to join our teams!

Requirements:

- 4+ years of experience as a Linux System Administrator/SysOps/DevOps Engineer

- Strong knowledge of Linux architecture and systems implementation

- Strong knowledge of IaC approach(Ansible, Terraform)

- Strong knowledge of maintaining and operating private clouds

- Strong knowledge of CI/CD approach and experience working with(GitLab CI, GitHub Actions)

- Automation skills using Bash/Python etc

- Good understanding of networking concepts and protocols

- Good understanding of observability stack(grafana, otel)

- Knowledge of virtualization solutions (libvirt, KVM, quemu)

- Knowledge of Kubernetes management

Will be a plus:

- Common Linux certification like RHCSA or LPIC-1,2

- Networks operations

Responsibilities:

- Automation and IaC: author, review and maintain infrastructure as code (Ansible, Terraform), CI/CD pipelines, and automation scripts to reduce toil.

- Automation and improvement of current processes related to the administration and support of VM.

- Maintenance of standardized OS/software configurations (lifecycle management, creation of golden images).

- Optimizing resources and work on resource tagging to share the cost and plan for budgeting and reporting
- Troubleshooting and resolving incidents related to the holding's infrastructure.

- Maintaining and managing software upgrading, patching the kernel and errata patching.

- Backup and data protection: implement backup strategies, test restores, manage snapshot lifecycle and cross-region replication.

- Maintenance and improvement of current monitoring systems based on a proactive approach.
- Supporting the holding's infrastructure in accordance with IT security policies.

- Collaboration and documentation: produce runbooks, runbooks for playbooks, architecture diagrams, operational runbooks, and coordinate with other infrastructure teams.

- Maintain knowledge of industry trends and emerging cloud technologies to recommend best practices.

- Provide expert advice on cloud technologies, tools, and methodologies to enhance client operations and drive innovation.

Technical Stack:

- GitLab, GitLab-Ci

- Terraform, Ansible

- Grafana (Mimir, Loki, Tempo), Zabbix, Sentry, OpenTelemetry Collector

- Bash, Python

Our benefits to you:

☘️An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided
🏖Paid vacations, sick leave, personal events days, days off
💵Referral program — enjoy cooperation with your colleagues and get the bonus
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
🎯Rewards program for mentoring and coaching colleagues
🗣Free internal English courses
✈️In-house Travel Service 
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers and more
🎳Other benefits could be added based on your location

We are looking for a Middle+ HelpDesk who will take ownership of all IT support operations across the company. You will handle hardware/software setup, access management, troubleshooting, and daily support for the tech and product teams.

Responsibilities

1. Technical Support & Troubleshooting

• Provide day-to-day support for all employees (macOS/Windows).

• Diagnose and resolve hardware, software, and network issues.

• Install, configure, and maintain workstations, peripherals, and office equipment.

• Monitor device health and proactively address potential issues.

2. IT Onboarding & Offboarding

• Prepare and configure devices for new hires.

• Set up accounts, access rights, and tools according to role requirements.

• Ensure secure data cleanup and access revocation during offboarding.

• Maintain onboarding documentation and checklists.

3. Access & Identity Management

• Manage user accounts across Google Workspace, ClickUp, Slack, Git, VPN, and other internal services.

• Maintain correct role-based access control (RBAC).

• Track license usage and optimize costs.

4. Systems & Infrastructure Support

• Support the CTO and engineering team with internal environments and test setups.

• Assist with integration of tools, monitoring systems, and automation scripts.

• Keep documentation updated (network diagrams, access lists, device inventory).

5. Security & Compliance

• Implement and follow security best practices (MFA, password policies, device encryption).

• Perform regular access reviews and asset audits.

• Ensure backup and recovery procedures for critical data.

6. Vendor & Equipment Management

• Manage hardware inventory and procurement.

• Coordinate with vendors (software subscriptions, equipment, hosting services).

• Track renewals, warranties, and support contracts.

Requirements

• 2+ years of experience in IT Support / HelpDesk / System Administration.

• Strong troubleshooting skills: hardware, software, networks, VPN.

• Experience with Google Workspace, Slack, project management tools, and common SaaS platforms.

• Understanding of network basics (DNS, DHCP, NAT, firewalls).

• Experience managing access, licenses, RBAC.

• Ability to work independently and handle a wide range of requests.

• English: B2 or higher.

Nice-to-have

• Experience supporting engineering teams (Git, CI/CD, dev tools).

• Experience with MDM solutions (Jamf, Intune, Kandji, etc.).

• Understanding of cybersecurity basics.

• Experience in fast-growing startups or iGaming companies.

We are currently seeking an IT Support Specialist to join a manufacturing company specializing in radio electronics. You will be responsible for ensuring the stable and secure operation of the IT infrastructure, providing user support, and implementing modern solutions to improve internal processes.

Responsibilities

• User support (Windows/macOS): access, VPN, RDP, printers, Microsoft 365.
• Installation, configuration, and maintenance of workstations and peripherals.
• Participation in onboarding/offboarding: accounts, equipment, access.
• Maintenance of equipment database, documentation updates.
• Basic diagnostics of problems, escalation of complex incidents.

Requirements and qualifications

• Experience working with Windows 11 and macOS (installation, configuration, and basic troubleshooting).
• Understanding of Active Directory principles: user account creation/deactivation, security groups, access policies.
• Basic knowledge of Microsoft 365 / Azure AD.
• Experience with VPN clients.
• Knowledge of configuring and maintaining network printers, drivers, and print queues.
• Ability to install and maintain user hardware (laptops, monitors, docking stations, peripherals).
• Basic diagnostic skills for hardware and software issues.
• Understanding of asset management processes: inventory, asset tracking, database maintenance.
• Basic understanding of networking technologies (TCP/IP, DNS, DHCP, VLAN).
• Strong customer service and communication skills; ability to explain technical issues in simple terms.
• Attention to detail, responsibility, and reliability.
• Ability to work effectively in a team and follow SLA guidelines for incident resolution.
• Willingness to learn and grow within the field of system administration.
• English level: Intermediate or higher — ability to communicate with users and read technical documentation.

Nice to have

• Understanding of onboarding/offboarding processes for employees.
• Experience with Intune / MDM or similar device management systems is a plus.

This position offers a unique opportunity to ensure the smooth operation of the IT environment, support a growing team, and implement new technological solutions.

Spendbase is a global fintech company with a startup mindset, helping businesses optimize their spending on SaaS, cloud services, and corporate cards.

We’re growing fast and looking for an Intern / Junior IT Support Manager to join our team. If you’re curious, proactive, and ready to grow in IT support while working with real challenges, this role is for you!

Why Join Spendbase?

Impactful Work: Play a direct role in transforming how businesses manage their software investments.
Innovative Culture: Be part of a fast-paced startup that values creativity, diversity, and collaboration.
Career Growth: As we rapidly expand, you’ll have abundant opportunities to develop your skills and grow with us.
Supportive Environment: Work in a lightweight, fun, and focused atmosphere that breathes innovation.

What we’re looking for:
 

• A technical mindset and interest in starting a career in IT support
• Basic understanding of how computers, operating systems, and IT tools work
• Ability to troubleshoot technical issues and help users find solutions
• Interest in working with user access, internal tools, and IT systems
• Education in IT, Computer Science, Cybersecurity, or a related field 
• Upper-Intermediate English is a must
• Willingness to work from our Kyiv office (hybrid format possible)
• Openness to learning internal processes and writing basic technical documentation
   

What you’ll do:
 

• Provide first-line IT support to internal users
• Troubleshoot hardware and software issues
• Handle routine IT requests and day-to-day technical questions
• Manage user accounts, access, and permissions across internal systems (in coordination with HR)
• Support and maintain internal IT systems and tools
• Assist with basic automation and improvement of internal processes
• Track and manage IT assets (devices, hardware, software inventory)
• Create and keep internal documentation and guides up to date
• Ensure IT processes follow security policies and standards
   

What we offer:
 

• Competitive salary
• Opportunity to learn and progress fast in your career path
• Opportunity to build something meaningful and scale it globally
• Supportive, fast-paced, and ownership-driven environment
• Paid vacation and sick leaves
• Paid overtime
• Online medical consultation services

Join the growth.

We are looking for a Systems Administrator to support, maintain, and continuously improve our infrastructure. In this role, you will ensure the stability, security, and performance of our systems while working closely with internal teams to deliver reliable and efficient services

Requirements:

• 1+ years of experience as a System Administrator or IT Administrator
• Hands-on experience with system updates, patching, backup, and recovery procedures
• Confident administration of Windows operating systems
• Experience with server infrastructure, virtualization, and basic database administration
• Experience with Microsoft Entra ID (Azure AD), including user and group management, role-based access control (RBAC), and multi-factor authentication (MFA)
• Understanding of cloud and on-premise environments (Microsoft Azure is a strong plus)
• Solid understanding of information security principles and best practices

• Experience with ISO/IEC 27001 requirements and Information Security Management Systems

   

Responsibilities:

• Provide on-site IT support to employees and resolve hardware, software, and access-related issues
• Manage the full lifecycle of Windows laptops and workstations, including ordering, setup, configuration, maintenance, and inventory tracking
• Administer Microsoft Entra ID (Azure AD), including user and group management, RBAC, MFA, and onboarding/offboarding
• Maintain stable operation of office IT infrastructure, including networks, Wi-Fi, printers, and peripherals
• Ensure office IT and physical security in compliance with company policies and ISO/IEC 27001 requirements
• Maintain clear and up-to-date documentation of IT assets, configurations, and procedures 7. 

• Work fully on-site from the office (no remote work)

   

What we offer:

• Annual paid leave - 18 working days
• Annual paid sick leave
• Opportunity to participate in various events (educational programs, seminars, training sessions)
• English courses
• Healthcare program
• IT Cluster membership
• Competitive compensation

Evoplay is a Ukrainian product IT company that complete B2B solutions for the online gaming industry.

Position Overview:

As a Jira and Confluence Administrator, you will be responsible for the administration, configuration, and maintenance of our Jira and Confluence instances. You will play a critical role in ensuring the smooth operation and optimal utilization of these platforms to support our teams in project management, collaboration, and knowledge sharing.

Key Responsibilities:

1. Platform Administration:

• Administer Jira and Confluence instances, including user management, permissions configuration, and customization of workflows, issue types, and fields. Jira (server and cloud), сonfluence, Bitbucket, Crowd)

• Perform regular maintenance tasks such as upgrades, patches, and backups to ensure system reliability and performance.

2. Configuration and Customization:

• Configure Jira projects and Confluence spaces to meet the specific requirements of our teams and projects.

• Customize Jira workflows, screens, and dashboards to streamline processes and enhance productivity.

3. Integration and Automation:

• Integrate Jira and Confluence with other tools and systems used within the organization to facilitate seamless data flow and collaboration.

• Implement automation rules and workflows using Jira and Confluence plugins to optimize task management and documentation processes.

4. User Training and Support:

• Provide training and support to users on Jira and Confluence functionality, best practices, and troubleshooting techniques.

• Serve as the primary point of contact for user inquiries and technical issues related to Jira and Confluence usage.

5. Corporate IT Services:

• Administer other corporate IT services such as Gitlab, LDAP, GCP.

• Ensure the proper functioning and integration of these services with other business applications and systems.

Qualifications:

• Experience in a similar position for 2 years.

• Experience with Atlassian stack:

- Jira

- Confluence

- Bitbucket

- Crowd

• Understanding of the functioning of Linux systems.

We offer:

• L&D center with courses for employees and top managers;

• Rotation program;

• Medical іnsurance;

• Paid leave;

• Sick days;

• Self-learning library, access to paid courses;

• Stable payments;

• Evoplay discount program;

• Flexible work schedule / remote work;

• Group discussions and individual sessions with a psychologist.

We are looking for a Middle+ HelpDesk who will take ownership of all IT support operations across the company. You will handle hardware/software setup, access management, troubleshooting, and daily support for the tech and product teams.
 

Responsibilities

1. Technical Support & Troubleshooting
• Provide day-to-day support for all employees (macOS/Windows).
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain workstations, peripherals, and office equipment.
• Monitor device health and proactively address potential issues.

2. IT Onboarding & Offboarding
• Prepare and configure devices for new hires.
• Set up accounts, access rights, and tools according to role requirements.
• Ensure secure data cleanup and access revocation during offboarding.
• Maintain onboarding documentation and checklists.

3. Access & Identity Management
• Manage user accounts across Google Workspace, ClickUp, Slack, Git, VPN, and other internal services.
• Maintain correct role-based access control (RBAC).
• Track license usage and optimize costs.

4. Systems & Infrastructure Support
• Support the CTO and engineering team with internal environments and test setups.
• Assist with integration of tools, monitoring systems, and automation scripts.
• Keep documentation updated (network diagrams, access lists, device inventory).

5. Security & Compliance
• Implement and follow security best practices (MFA, password policies, device encryption).
• Perform regular access reviews and asset audits.
• Ensure backup and recovery procedures for critical data.

6. Vendor & Equipment Management
• Manage hardware inventory and procurement.
• Coordinate with vendors (software subscriptions, equipment, hosting services).
• Track renewals, warranties, and support contracts.

Requirements
• 2+ years of experience in IT Support / HelpDesk / System Administration.
• Strong troubleshooting skills: hardware, software, networks, VPN.
• Experience with Google Workspace, Slack, project management tools, and common SaaS platforms.
• Understanding of network basics (DNS, DHCP, NAT, firewalls).
• Experience managing access, licenses, RBAC.
• Ability to work independently and handle a wide range of requests.
• English: B2 or higher.

Nice-to-have
• Experience supporting engineering teams (Git, CI/CD, dev tools).
• Experience with MDM solutions (Jamf, Intune, Kandji, etc.).
• Understanding of cybersecurity basics.
• Experience in fast-growing startups or iGaming companies.

#Asterisk Administrator #voip
#Remote position
Salary 2000 USD
Candidates willing to consider relocation to Cyprus are welcome

About the role
We are looking for an experienced Asterisk Administrator to support and develop the telephony platform of a fintech service. The role involves working with production VoIP systems that support support teams collections and sales operations. You will be responsible for stability scalability security and deep integration with business systems.

Required skills and experience
At least 3 years of hands-on experience with Asterisk
Strong practical experience with Asterisk versions 13 16 or 18 and higher
Proven experience building and maintaining VoIP systems for support call centers or fintech environments
Confident understanding of SIP RTP NAT and QoS
Experience working with SIP trunks
Hands-on configuration of IVR call queues skill based routing overflow and fallback logic
Experience with call recording and working with CDR and CEL
Strong Linux skills Ubuntu or Debian and experience managing production servers
Knowledge of VoIP security including SIP brute force protection Fail2Ban firewalls ACL and rate limits
Experience integrating Asterisk with CRM billing antifraud systems and APIs
Experience working with AMI and ARI and integrating Asterisk with backend systems
Understanding of financial system requirements including stability auditing and logging
Ability to quickly understand complex and legacy systems

Responsibilities
Support and further development of the telephony platform for a fintech service
Ensuring stable operation of support collections and sales teams
Configuration and maintenance of IVR systems operator queues and business logic based call routing
Integration of Asterisk with internal systems including CRM backend and billing
Ensuring high availability fault tolerance and minimal downtime
Monitoring call quality and performance metrics including SLA ASR and ACD
Troubleshooting and resolving call quality latency and connectivity issues
Optimizing system load and scaling the VoIP infrastructure
Upgrading and modernizing the existing telephony environment
Documenting call flows routing logic and system integrations
Close collaboration with backend support and security teams

We are a British—Ukrainian air defence tech company building distributed systems across the frontline. We are looking for an experienced Software Engineer specializing in system software development and SDR/RF equipment integration. Your role is to create an architectural “bridge” between specialized hardware (SDR via vendor SDK / low-level API, USB/PCIe/Ethernet) and high-level application systems. The main challenge is processing large streams of IQ/spectral data in real-time and building reliable pipelines with minimal latency.

Our core value is impact for Ukraine: we build technology that makes a real difference on the actual battlefield, not in labs or on paper specs. We operate with a deep-tech mindset, pushing new technologies where engineering rigor truly matters. We value ownership and responsibility—people who execute, deliver, and stand behind the results.

Key Responsibilities

• Hardware Abstraction & SDR Integration: Integrate SDR devices via SDK and low-level APIs; manage frequency/bandwidth/sample rate, gain staging, RX/TX streams; work with typical SDR stacks (Aaronia, Harogic, UHD/USRP, SoapySDR, GNU Radio, libiio/LimeSuite or similar).
• Data Pipeline Development: Design Data Acquisition Layer for IQ streams and derivatives (FFT/spectrum/spectrogram); implement buffering, backpressure/drop policy, (where appropriate) zero-copy; record/replay (IQ + metadata) for debugging and testing.
• Stream Processing: Primary signal processing (buffering, filtering/aggregation, FFT formation), work with timestamps and metadata (center frequency, gain, sample rate, device time), time synchronization when needed.
• High-Performance I/O & Networking: Optimized transfer of large data arrays between modules/services; (if needed) IQ streaming over Ethernet/UDP, work with jitter/packet loss, profiling bottlenecks.
• API & Ecosystem: Develop interfaces for transferring structured information to related teams (Backend/Frontend/Data): spectrum/events/telemetry/config states; API versioning and compatibility with product ecosystem.
• System Health & Lifecycle: Monitor SDR/hardware state (overrun/underrun, bus/driver errors, temperature; ref/LO lock—if available), logging critical processes, remote diagnostics tools.

Our Expectations

• Strong General Software Engineering: Complex system architecture, reliability, testability, performance mindset; understanding of multithreading and parallel computing.
• Technology Stack: Experience developing in Python and C/C++. Willingness to work with low-level libraries and vendor-specific code.
• Linux Systems: Deep understanding of Linux: drivers, resource management, udev/permissions, working with USB/PCIe/Ethernet, troubleshooting.
• High-Performance Networking: Experience with network protocols/transports for large data streams (low latency, high throughput).
• Engineering Mindset: Ability to quickly dive into SDR/DSP/RF domain at a practical level (IQ/FFT/spectrum, basic radio principles).
• English level: Intermediate or higher

Nice to Have

• Practical experience with Harogic, Aaronia, UHD/USRP, SoapySDR, GNU Radio, libiio/LimeSuite/bladeRF or similar SDR stacks.
• Understanding of basic DSP principles (IQ, FFT, windowing) and typical artifacts (DC offset, IQ imbalance) at diagnostics level.
• Experience with time sync / frequency ref (GPSDO, 10 MHz, PPS)—if the system uses it.
• Experience with containerization (Docker) for reproducible environments and deployment.

We Offer

• Meaningful, high-impact work in the air defense domain — your contributions directly support Ukraine’s air defense.
• Deep-tech engineering challenges rarely found in the civilian sector, where rigor and performance truly matter.
• High ownership and autonomy: real influence over technical decisions and the product roadmap from day one.
• Flexible work format: remote-first with an optional hybrid setup; office visits for team collaboration are welcome but not mandatory.
• Strong senior engineering team with a culture of clear, direct, senior-to-senior communication and minimal bureaucracy.
• Office in central Kyiv, available for onsite work when desired.
• Full-time position with standard business hours; occasional off-hours involvement may be required for testing or critical updates.

Customer Technical Support Engineer – Tier 1 (LATAM)

Synergy Beam Solutions is innovating the future of telecommunications for modern call center operations. As we launch our next-generation platform, we're seeking a passionate and sharp Tier 1 Customer Technical Support Engineer to join our fully Remote LATAM team.

You will be the front line of technical support for our clients across Latin America, responsible for resolving issues, documenting solutions, and ensuring every customer interaction is exceptional.

What You'll Be Doing:

• Own the Customer Experience: Serve as the primary point of contact (L1) for our business and communication application users, delivering timely and professional support.
• Investigate and Resolve: Efficiently troubleshoot, reproduce, and document customer issues end-to-end within our ticketing system.
• Drive Process Improvement: Identify and report on recurring technical issues, contributing insights to reduce future problems and enhance product stability.
• Build Knowledge: Maintain and expand our internal Knowledge Base and refine IT process templates for better team efficiency.
• Communicate Clearly: Translate complex technical issues into clear, actionable updates for customers, ensuring swift incident resolution.

What You Bring to the Team:

• Experience: At least 1 year in a dedicated Technical Support, Helpdesk, or IT role.
• Technical Acumen: Proven ability to troubleshoot application workflows, understand business logic, and utilize tools like Google Chrome Developer Tools.
• Communication: Exceptional customer communication skills (written and verbal).
• Language: Professional working proficiency in English (B2/Upper-Intermediate or higher).
• Mindset: Highly reliable, organized, and detail-oriented, with the flexibility to cover shifts needed to support our LATAM client base.

Great to Have (Bonus Skills):

• Familiarity with monitoring and logging tools such as Prometheus, Grafana, Kibana, or the ELK stack.
• Basic understanding of Jira, SQL, HTTP/API fundamentals, or VoIP systems.
• Experience with Kubernetes or general containerized environments.

We are looking for a Help Desk Specialist specialist for our client.

Requirements

• At least 1 year of experience as a SysAdmin or Help Desk Specialist;
• Understanding of how IT services work (Google Workspace, ClickUp, CRM);
• Ability to structure information and document processes;
• High level of self-organization and responsibility;
• Quick reaction, analytical thinking, attention to detail;
• Basic technical skills (account setup, working with VPN, browsers, antivirus tools).

Responsibilities

• Receive and process employee requests through all channels (chat, task system) within established deadlines;
• Log all actions in ClickUp or another tracking system;
• Monitor recurring incidents and identify process bottlenecks;
• Create mini-guides and instructions enabling employees to resolve simple tasks independently;
• Automate typical processes (account creation, access management, basic configurations);
• Improve the user experience for employees working with IT services;
• Optimize IT tool expenses and search for more efficient solutions;
• Purchase domains and proxies;
• Administer domains;
• Deploy websites;
• Perform other tasks assigned by the manager related to supporting operational processes.

We launch and scale iGaming products for the LATAM market. Two products have already been successfully launched, and we are actively growing traffic and our partner network. We are looking for an IT Manager to join the team.

Responsibilities

• Access management: creation, provisioning, and revocation of access (email, SaaS tools, platform admin panels, CRM, Git, cloud services)
• Platform integration via API to ensure automatic data transfer from the platform into internal systems
• Configuration of roles and permissions, and regular access reviews
• Support and maintenance of IT infrastructure and business-critical services
• Basic server and cloud administration (interaction with DevOps when required)
• Setup and maintenance of VPN, 2FA, and SSO
• Management of corporate devices (Mac / Windows)
• IT onboarding and offboarding of employees
• First-line IT support

Security & Compliance

• Control of access to sensitive and financial data
• Implementation of basic security policies
• Support of KYC / AML / anti-fraud tools (at the infrastructure and access level)
• Preparation of the IT environment for audits and regulatory requirements

Requirements

• Experience as an IT Manager / System Administrator / IT Operations
• Understanding of iGaming or other high-risk industries
• Hands-on experience with access management and system administration
• High level of autonomy, accuracy, and responsibility

Ми запускаємо та масштабували iGaming-продукти для ринку LATAM. Вже успішно запущено 2 продукти, активно ростимо трафік та партнерську мережу. Шукаємо IT Manager


Обов'язки:

- Управління доступами: створення, видача, відкликання (email, SaaS, адмінки платформи, CRM, Git, хмара)

- Інтеграція з платформою через API, щоб дані з платформи автоматично завантажувалися в систему.
- Налаштування ролей, прав доступу та регулярні ревізії
- Підтримка IT-інфраструктури та робочих сервісів
- Базове адміністрування серверів та хмари (взаємодія з DevOps за потреби)
- Налаштування та підтримка VPN, 2FA, SSO
- Управління робочими пристроями (Mac / Windows)
- IT-онбординг та офбординг співробітників
- Перша лінія IT-підтримки

Security & Compliance:

- Контроль доступу до чутливих та фінансових даних
- Реалізація базових security-політик
- Підтримка інструментів KYC / AML / anti-fraud (на рівні інфраструктури та доступів)
- Підготовка IT-частини до аудитів та регуляторних вимог

Вимоги:
 

- Досвід IT Manager / System Administrator / IT Operations
- Розуміння iGaming або high-risk проєктів
- Практичний досвід з access management та системним адмініструванням
- Самостійність, акуратність, відповідальність

We are looking for a Middle+ HelpDesk who will take ownership of all IT support operations across the company. You will handle hardware/software setup, access management, troubleshooting, and daily support for the tech and product teams.

Responsibilities

1. Technical Support & Troubleshooting

• Provide day-to-day support for all employees (macOS/Windows).

• Diagnose and resolve hardware, software, and network issues.

• Install, configure, and maintain workstations, peripherals, and office equipment.

• Monitor device health and proactively address potential issues.

2. IT Onboarding & Offboarding

• Prepare and configure devices for new hires.

• Set up accounts, access rights, and tools according to role requirements.

• Ensure secure data cleanup and access revocation during offboarding.

• Maintain onboarding documentation and checklists.

3. Access & Identity Management

• Manage user accounts across Google Workspace, ClickUp, Slack, Git, VPN, and other internal services.

• Maintain correct role-based access control (RBAC).

• Track license usage and optimize costs.

4. Systems & Infrastructure Support

• Support the CTO and engineering team with internal environments and test setups.

• Assist with integration of tools, monitoring systems, and automation scripts.

• Keep documentation updated (network diagrams, access lists, device inventory).

5. Security & Compliance

• Implement and follow security best practices (MFA, password policies, device encryption).

• Perform regular access reviews and asset audits.

• Ensure backup and recovery procedures for critical data.

6. Vendor & Equipment Management

• Manage hardware inventory and procurement.

• Coordinate with vendors (software subscriptions, equipment, hosting services).

• Track renewals, warranties, and support contracts.

Requirements

• 2+ years of experience in IT Support / HelpDesk / System Administration.

• Strong troubleshooting skills: hardware, software, networks, VPN.

• Experience with Google Workspace, Slack, project management tools, and common SaaS platforms.

• Understanding of network basics (DNS, DHCP, NAT, firewalls).

• Experience managing access, licenses, RBAC.

• Ability to work independently and handle a wide range of requests.

• English: B2 or higher.

Nice-to-have

• Experience supporting engineering teams (Git, CI/CD, dev tools).

• Experience with MDM solutions (Jamf, Intune, Kandji, etc.).

• Understanding of cybersecurity basics.

• Experience in fast-growing startups or iGaming companies.