Keep IT operations seamless. Build structure. Drive automation.Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced ITSM Engineer / System Administrator who’s ready to take ownership of our internal SaaS ecosystem, cloud services, and corporate network infrastructure.
This role is about building reliable internal IT processes, supporting cloud environments, managing access lifecycle, and driving automation across tools like Google Workspace, Atlassian, and Slack. If you enjoy bringing structure to IT operations and continuously improving systems — let’s talk.

Your key responsibilities will include:

– Managing user lifecycle and access control across corporate systems.
– Handling requests and incidents via HelpDesk.
– Providing remote technical support (AnyDesk, TeamViewer, etc.).
– Administering Google Workspace, Atlassian, Slack (configuration, integrations, automations).
– Supporting and managing cloud environments (AWS, GCP, DO).
– Supporting VPNs, firewalls, Wi-Fi networks, VLANs, routing.
– Managing DNS zones, domain configuration, SSL, and related troubleshooting.
– Configuring and monitoring networking devices (routers, switches, access points).
– Enforcing IT security best practices (least privilege, MFA, access audits).
– Maintaining inventory of IT hardware, services, subscriptions, and licenses.
– Building automations and integrations between internal services.
– Continuously improving IT operations processes.

It’s a match if you have:

– 2+ years of experience as an IT Administrator / ITSM Engineer / System Administrator.
– Strong knowledge of Google Workspace, Slack, and Atlassian administration.
– Experience with Jira Service Management (JSM) and remote support tools.
– Basic administration experience with AWS/GCP/DO.
– Solid understanding of networking: VPN, Firewalls, Wi-Fi, DNS management, VLAN, routing.
– Experience with asset management, licenses, and procurement processes.

Nice to have:
– Experience with automation in Slack and scripting (Bash/Python).
– Experience with MDM solutions.
– Experience with VDI solutions.
– Understanding of ISO27001 / SOC2 requirements.

What we offer:– Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
Let’s build stable, secure, and scalable IT infrastructure together.


 Send over your CV now — we’d love to get to know you better!

Middle System Administrator

We are looking for a System Administrator to join our team to manage, support, and develop our IT infrastructure, handle identity & access management, and oversee device management (Windows/macOS). 

Key Responsibilities

• Employee Onboarding/Offboarding: Creating and deactivating user accounts, configuring access permissions, and preparing workstations and office equipment.

• Technical Support: Providing L1/L2 technical assistance to users on macOS and Windows.

• Server Administration: Administering Windows Server OS.

• SaaS Administration: Managing Microsoft 365 and Google Workspace environments.

• Device Management (MDM): Configuring policies, profiles, and applications, as well as enrolling PCs/macOS devices via Microsoft Intune.

• IT Asset Management: Maintaining the corporate hardware inventory (tracking assets, statuses, issuance, and returns).

• Access Control: Managing users, groups, and access rights in accordance with company policies.

• Security Management: Configuring and maintaining MFA, security policies, and authentication scenarios.

• Network Administration: Basic setup and maintenance of MikroTik network equipment.

• Local Area Networks (LAN): Diagnosing, configuring, troubleshooting, and expanding local networks.

• Documentation: Maintaining IT documentation (hardware inventory, access matrix, network architecture, and user guides).

Requirements

• 2+ years of experience as a System Administrator or IT Support Specialist.

• Hands-on experience administering Microsoft 365 and Google Workspace.

• Hands-on experience with Microsoft Intune (MDM/MAM).

• Deep understanding and practical experience supporting both macOS and Windows.

• Solid understanding of core networking technologies (DNS, DHCP, VPN, VLAN) and basic experience with MikroTik.

• Knowledge of Information Security fundamentals (MFA, password policies, access control matrix).

• English: Intermediate (reading technical documentation).

• Strong self-prioritization skills and a responsible approach to deadlines.

Nice to Have

• Experience with scripting (PowerShell, Bash).

• Experience supporting remote employees.

• Microsoft or Google Workspace Administrator certifications.

• Experience working with CRM and ERP systems (e.g., Odoo).

 What we offer:

• Work on innovative UAV and drone technologies

• Participation in R&D projects developing new aerial systems

• Official employment

• A team environment where initiative and technical curiosity are encourage

About the role

Help build the internal technology experience behind an engineering-driven technology company.

We’re looking for a hands-on IT Operations Engineer to support our colleagues across multiple international locations, with regular on-site presence in Bratislava.
This role goes beyond traditional IT support. You’ll be responsible for delivering a seamless employee IT experience — from onboarding and workstation setup to identity and access management, troubleshooting and continuous improvement of internal IT processes.
We’re looking for someone who enjoys ownership, solving complex operational problems and continuously improving how internal technology works.
If you’re curious, proactive and naturally look for better ways of doing things instead of simply following established processes, we’d love to meet you.

What you’ll do

• Provide day-to-day IT support to employees remotely and on-site
• Own IT onboarding and offboarding processes, ensuring a smooth employee experience
• Configure and maintain macOS workstations
• Manage user accounts, permissions and access across internal systems
• Maintain IT assets throughout their lifecycle, including procurement, inventory and logistics
• Troubleshoot hardware, software and network-related issues
• Administer and support internal platforms, including Google Workspace, Atlassian and GitHub
• Support identity and access management across cloud environments (AWS, Azure, GCP)
• Maintain clear and up-to-date technical documentation
• Identify opportunities to simplify, automate and improve internal IT processes

What we’re looking for

We’re more interested in how you think than in the exact number of years on your CV.
You might currently work in IT Support, Systems Administration, NOC, Infrastructure, or be at the beginning of your DevOps journey.
What matters most is your technical curiosity, ownership mindset and willingness to continuously improve the way things work.

You’ll likely be successful if you have:

• Solid experience supporting macOS environments
• Good understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
• Experience with identity and access management
• Experience administering Google Workspace or similar collaboration platforms
• Experience with ticketing systems
• Strong troubleshooting and problem-solving skills
• Good documentation habits and attention to detail
• A proactive mindset with the confidence to suggest and implement improvements

Nice to have

• Experience with MDM solutions
• Experience administering Atlassian products or GitHub
• Familiarity with AWS, Azure or GCP
• Experience with LDAP, VPN or identity management solutions
• Scripting or automation experience
• Interest in IT security and modern access management practices

Why this role
This role is for someone who enjoys building better ways of working — not just keeping things running.
You’ll work closely with engineering and business teams, improve the internal technology experience across the company and have the opportunity to introduce automation, standardize processes and make everyday work easier for hundreds of colleagues.
If you naturally question repetitive manual work and enjoy turning good ideas into practical improvements, you’ll likely thrive in this role.

What we offer

• Competitive salary
• Professional development budget
• Private medical insurance
• Financial support for important life events
• International and collaborative environment
• Regular company events

Benefits may vary depending on location and contractual agreement.

Recruitment process

• HR Interview
• Technical Interview
• Final Interview

By submitting your application, you acknowledge that your personal data will be processed in accordance with our Privacy Policy.

Position: System Administrator

📍 Location: Kiev
🕐 Schedule: Monday to Friday, 10:00 AM – 7:00 PM
🎉 Perk: Every Friday – Happy Friday with delicious food 🍕🍩

🔧 Key Responsibilities:

• Manage and configure Mikrotik network equipment

• Administer RDP connections on Windows Server

• Set up and maintain VPN (WireGuard), proxy servers, and tunnels

• Work with cloud platforms such as Nextcloud

• Provide technical support for Windows and macOS users

• Handle data and reporting using Microsoft Excel

• Contribute to the implementation of cybersecurity practices

✅ Requirements:

• Minimum 2 years of experience as a system administrator

• Strong knowledge of Mikrotik configuration

• Hands-on experience with Windows Server, RDP

• Proven experience with VPNs (WireGuard), proxy, tunneling

• Confident use of Excel and experience with Nextcloud

• Understanding of cybersecurity fundamentals

• Skilled in working with Windows and macOS

Our partner is an international product-focused iGaming company and a B2B game provider with over 12 years of market experience, currently looking for a Service Desk Specialist/Support System Administrator.

The company’s primary focus is on regulated European markets, with its products available across more than 27 jurisdictions.

Bratislava Hub. Hybrid.

Main Responsibilities

– Provide IT support to employees (remote and on-site)

– Manage user accounts, permissions, and system access

– Handle onboarding and offboarding from the IT side

– Prepare and configure employee workstations

– Manage IT equipment procurement, delivery, and inventory

– Troubleshoot hardware, software, and system issues

– Maintain IT documentation and asset records

– Support internal tools (Google Workspace, Atlassian, GitHub)

– Assist with cloud access management (AWS / GCP / Azure basics)

Mandatory Requirements

– 3+ years in IT support / Service Desk / system administration

– Experience with access management, onboarding, equipment provisioning

– Experience supporting macOS environments is preferred, Linux (Ubuntu) systems will also be considered relevant

– Understanding of network basics (DNS, DHCP, VPN, TCP/IP)

– Experience with ticketing systems

– Basic understanding of cloud platforms (AWS / Azure / GCP)

– Basic understanding of GitHub access management

Nice to have

– Experience with MDM solutions

– Experience with VPN or LDAP

– Administration experience in Atlassian, GitHub, AWS

– Interest or experience in security topics (Zero Trust, access control, endpoint security)

We offer

– Competitive EUR salary

– Quarterly bonus system

– Flexible schedule

– Medical insurance

– Unlimited vacation and sick leave

– Budget for professional learning

– Modern hardware

Responsibilities

• Provide day-to-day IT support to employees and resolve hardware, software, and access-related issues.
• Administer Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Entra ID).
• Manage Google Workspace users, groups, permissions, and security settings.
• Configure, deploy, and support Windows, macOS, and Linux laptops.
• Perform employee onboarding and offboarding, including account provisioning, device setup, and access management.
• Maintain Microsoft Defender security policies and respond to security alerts.
• Implement and maintain security best practices, including MFA, endpoint protection, device compliance, and access control.
• Troubleshoot networking, VPN, Wi-Fi, printers, and other IT infrastructure issues.
• Support Cisco networking equipment and VPN solutions.
• Maintain IT documentation, asset inventory, and software licensing.

Requirements

• 3+ years of experience as an IT Administrator, System Administrator, or Security Engineer.
• Experience administering Microsoft 365.
• Experience with Google Workspace.
• Experience supporting Windows, macOS, and Linux devices.
• Experience with Microsoft Defender.
• Good understanding of IT security principles, including:
  • Multi-Factor Authentication (MFA)
  • Identity & Access Management (IAM)
  • Endpoint Protection
  • Security Policies
  • Access Control
• Basic knowledge of Microsoft Entra ID (Azure AD).
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with Cisco networking is a plus.
• Strong troubleshooting and communication skills.
• English — Upper-Intermediate (B2) or higher.

Nice to Have

• Experience with Microsoft Intune.
• Microsoft or Cisco certifications.
• PowerShell or Bash scripting.
• Experience supporting remote international teams.

We Offer

• Fully remote work.
• Competitive salary and social package
• International team.
• Professional development opportunities.
• Friendly and supportive work environment.

Our Helpdesk team is the foundation of the company’s internal IT infrastructure. We ensure secure access to resources, manage the device fleet, maintain network reliability, and support core corporate services, enabling teams across the organization to work efficiently and without interruption.

We are looking for a Helpdesk Lead who will take end-to-end ownership of this function: defining service standards, driving operational excellence, and automating routine processes to improve efficiency and scalability.

In this role, you will work across device fleet management for macOS, Linux, and Windows, identity and access management (IAM), asset lifecycle management, network infrastructure, and the administration of Google Workspace and Atlassian environments.

You will partner closely with Engineering, Security, and Leadership teams, playing a key role in building and maintaining a secure, reliable, and scalable internal IT environment that supports the company’s growth.

Responsibilities

• Lead daily Help Desk operations and define the long-term strategy for the function, ensuring operational stability, SLA compliance, and service quality
• Maintenance and monitoring of the corporate network equipment, access control systems, and overall network performance
• Overseeing hardware lifecycle: procurement, setup, maintenance, and replacement
• Management and optimization of corporate software licenses
• Supervision of the configuration and support of macOS, Linux, and Windows environments
• Standardization of onboarding/offboarding process
• Develop the team through coaching, feedback, structured knowledge sharing and participation in hiring process

• Collaborate with management and cross-functional teams on operational and improvement initiatives

   

Requirements

• 5+ years of experience in SysAdmin / IT Support / HelpDesk roles
• 2+ year of team leadership
• Experience in process building, automation
• Solid understanding of networking (VLANs, IPsec, DNS, etc.)
• Strong experience with MacOS, Unix/Linux, and Windows administration
• Hands-on experience with Google Workspace, Jira/Confluence, and Access Control Systems
• Excellent troubleshooting, prioritization, and communication skills
• IT asset management

• English (B2)

   

Will be a plus

• VoIP
• Access Control Systems

• Advanced proficiency in Jira and Confluence

   

We offer

• Compensation for tax expenses of private entrepreneurs in Ukraine
• Qualified assistance and support for Ukrainian private entrepreneurs
• 10 paid sick leave days per year
• 20 paid vacation days per year
• Public holidays according to current Ukrainian legislation
• Medical insurance for employees
• Compensation for professional education and learning English
• Compensation for a sports subscription or sports equipment