Jobs Sysadmin

We're hiring a Telecommunication Engineer to join a fast-growing UK product company building an AI-powered platform used by thousands of customers.
 

This is a hands-on engineering role where you'll own the company's communication infrastructure across voice, messaging, email, and WhatsApp channels while working closely with product and engineering teams on new features and integrations.
 

What you'll do

• Own and improve VoIP, SIP, SMS, email and WhatsApp communication infrastructure
• Configure and maintain providers such as Twilio, Vonage, Voximplant and similar platforms
• Design and optimize inbound/outbound call routing, IVR, transfers, recordings and business-hour logic
• Build integrations using REST APIs, webhooks and WebSockets
• Troubleshoot production issues across telephony and messaging channels
• Work closely with developers, QA and product managers during releases and incident resolution
• Support migration of newly acquired businesses into a unified communication platform
• Automate repetitive operational processes using scripts and AI tools
   

We're looking for

• Experience with VoIP, SIP, trunks and telephony routing
• Hands-on experience with Twilio, Vonage, Voximplant or similar providers
• Ability to troubleshoot production telecom issues
• Experience working with APIs, JSON, logs and webhooks
• Strong English communication skills
   

Nice to have

• WhatsApp Business API
• Email deliverability
• SQL
• Contact center platforms
• UK telecom experience

Responsibilities

• Provide IT support to employees (remote and on-site)
• Manage user accounts, permissions, and system access
• Handle onboarding and offboarding from the IT side
• Prepare and configure employee workstations
• Manage IT equipment procurement, delivery, and inventory
• Troubleshoot hardware, software, and system issues
• Maintain IT documentation and asset records
• Support internal tools (Google Workspace, Atlassian, GitHub)
• Assist with cloud access management (AWS / GCP / Azure basics)
• Participate in IT infrastructure and security improvements

Requirements

• 3+ years in IT support / Service Desk / system administration
• Experience with access management, onboarding, equipment provisioning
• Experience supporting macOS and Windows
• Understanding of network basics (DNS, DHCP, VPN, TCP/IP)
• Experience with ticketing systems
• Basic understanding of cloud platforms (AWS / Azure / GCP)
• Basic understanding of GitHub access management
• Experience maintaining documentation

Nice to have

• Experience with MDM solutions
• Experience with VPN or LDAP
• Administration experience in Atlassian, GitHub, AWS
• Interest or experience in security topics (Zero Trust, access control, endpoint security)

What we expect

• Ownership of operational tasks
• Ability to handle routine work and technical issues
• Structured approach to documentation and processes
• Proactive mindset and willingness to learn

We offer

• Competitive EUR salary
• Quarterly bonus system
• Flexible schedule
• Medical insurance
• Unlimited vacation and sick leave
• Budget for professional learning
• Modern hardware

Our client is an international product-based IT company specializing in the iGaming industry. Born in 2014, they rocked the CIS region and are now taking their success worldwide.

We are currently looking for a IT Asset Manager.

📋 Key responsibilities and your contribution:

• Managing the accounting of infrastructure assets;
• Maintaining inventory in Jira Assets;
• Keeping data current for services, servers, domains, and accounts;
• Controlling ownership and responsible parties;
• Accounting for service accounts and accesses;
• Controlling the expiration dates of domains, SSL certificates, and licenses;
• Maintaining documentation in Confluence;
• Interacting with DevOps / Infrastructure teams;
• Participating in improving accounting processes and lifecycle management.

📚 Your qualifications:

• Strong attention to detail and accuracy;
• Systematic thinking and a structured approach to work;
• High level of responsibility and reliability;
• Ability to work effectively with large volumes of information;
• Basic understanding of IT infrastructure, including servers, cloud services, DNS, domains, accounts, and access management;
• Experience working with documentation, spreadsheets, and maintaining structured data.

➕ Nice to have:

• Experience with Jira and Confluence;
• Experience with Jira Assets;
• Background in IT Operations, IT Support, or System Administration;
• Basic understanding of DevOps practices or infrastructure-related processes;
• Interest in maintaining organized systems and keeping data accurate and up to date.

Benefits:

⭐ Time Off & Recovery: 20 working days of fully paid annual leave, fully paid sick leave, and public holidays off according to company policy.

⭐ Health & Wellness: A flexible Benefits cafeteria that allows you to choose the perks that fit you best, with options including medical support, regular check-ups, mental health services, or gym access.

⭐ Education & Development: Internal and external training, industry events, language courses, and professional service subscriptions.

⭐ Workspace & Tech: All necessary corporate equipment provided, the flexibility to work fully remotely, and premium digital tools to enhance performance (e.g., AI tools, ChatGPT Plus).

⭐ Work Environment & Perks: Holiday bonuses, gifts for special occasions, paid business trips, and team events.