Junior IT Support Engineer

This is a position for energetic, well-organized, and positive individuals.
You will be responsible for daily account management, access control systems, audio/video systems, troubleshooting network issues, and providing technical support to users.

Responsibilities

• Handling incidents and requests in JIRA and Slack
• Providing support and consultations to CQ Residents and the CQ Team
• Installing and configuring software
• Performing inventory and keeping asset records up to date
• Maintaining order in the IT warehouse
• Troubleshooting network, software, and hardware issues
• Managing user accounts in internal systems
• Managing access rights in the Access Control System

• Supporting Video and Audio Conference Systems

   

Requirements

• Responsible, proactive, and eager to learn
• English B1 (Intermediate)
• Experience in IT support is preferred, but not required. We are open to students and candidates without work experience.
• Basic knowledge of Windows, macOS and Linux
• Basic knowledge of Google Workspace, Networks, IT Equipment, Video Surveillance, Access Control Systems and Print Systems