Jobs

290
  • · 27 views · 8 applications · 18d

    Сall Сenter Operator (Turkish language)

    Full Remote · Worldwide · Product · 1 year of experience · Upper-Intermediate
    We are a global product company operating in the iGaming sector, with a strong presence across the world. We are thrilled to offer an exciting opportunity for a driven and experienced Customer Support (Turkish language) Key skills: Experience in...

    We are a global product company operating in the iGaming sector, with a strong presence across the world. We are thrilled to offer an exciting opportunity for a driven and experienced Customer Support (Turkish language)

     

    Key skills:

    • Experience in customer care function - minimum 1 year;
    • Experience in iGaming sphere - minimum 1 year;
    • Knowledge of call center principles and best practices;
    • Ability to develop communication scripts and customer service standards;
    • Knowledge of current technologies used in call centers;
    • Excellent communication skills, leadership skills;
    • Turkish - C1;
    • Stress tolerance, result orientation.

     

    Key Responsibilities:

    • Making outbound phone calls (only warm leads);
    • Making phone calls to collect feedback and identify customer needs;
    • Encouraging clients to be active and use additional services;
    • Increasing the level of loyalty and quality of customer service through a personal approach to communication;
    • Objection handling;
    • Communicating closely with the team to achieve common goals;
    • Reporting, including translation or transcription of dialogs with clients as needed. 

       

    Benefits:

    Flexible Working Environment: Choose between working at our modern office in the heart of Limassol, Cyprus, or collaborating remotely from a location of your choice.

    Loyalty bonus: Annually distributed bonus in February to express gratitude for your commitment and hard work throughout the year.

    Birthday Treats: Every team member receives a special treat from the company on their birthday, adding a bit of sweetness to your special day.

    Teambuilding and Celebrations: Engage in fun teambuilding activities and corporate parties, celebrating important dates and achievements together.

    Performance Reviews: Regular performance reviews help team members understand their progress, receive feedback, and discuss their goals and development within the company.

    Recognition of Life Events: We celebrate personal milestones such as birthdays, anniversaries, and professional achievements, fostering a culture of appreciation and motivation.

    English Courses:Enhance your professional growth with company-sponsored English courses at Intermediate and Pre-Intermediate levels.

    Professional Development: Opportunity to stay updated with industry trends by attending worldwide exhibitions and conferences.

     

    Join us for an innovative journey where your expertise shapes our brand's success. In a collaborative setting with growth opportunities, you'll lead the iGaming evolution. Ready to shape the future? Apply now!

    More
  • · 136 views · 3 applications · 11d

    Technical Support Engineer

    Full Remote · Ukraine · Product · 2 years of experience · Intermediate
    Hi there! Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience...

    Hi there!

    Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience with Linux/UNIX, TCP/IP networking, MySQL, and hardware server components, you might be the perfect fit for our team!

    Join us to work on world-class communication solutions, develop your skills, and build an exciting career.
    Required skills:

    — Intermediate English (B1)

    — Familiarity with Linux/UNIX command-line tools/environment

    — Intermediate knowledge of TCP/IP networking, network protocol and packet analysis

    — Experience with MySQL or other SQL database

    — Understanding of typical hardware server components

    As a plus:

    — Technical background and IT education

    — Scripting skills (bash, perl or python)

    — Linux server performance troubleshooting

    — Experience with web server software (like apache, nginx)
    — Knowledge in the field of voip, sip

     

    Don’t know how to deal with an issue yet? Don’t worry, we’ve got good internal courses and documentation and a great team to help you climb up the learning curve!

     

    We offer:

    — Professional development

    — Highly skilled colleagues who are ready to share knowledge

    — Professional trainings

    — Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.

    — Official competitive salary

    — Performance review every six months

    — Paid vacations, compensatory leaves and sick leave

    — Work schedule up to you: standard “office” schedule (5 day 9 till 18.00 it is Kyiv time (UTC+2/+3 ) Or flexible schedule with 12-hour shifts every three days from 8 till 20.00 or from 20.00 till 8.00.

    — English classes with the experienced teachers

     

    Responsibilities:

    — Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs

    — Troubleshooting technical issues by request from customer’s tech team

    —Monitoring of customers’ hardware and software infrastructure and ensuring site reliability

    — Performing software updates or/and migrations to the new hardware or in the cloud

    — Constant self-development in technical skills to catch up with the latest trends in technology

    — Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLA’s or customer expectations

    — Occasional business trips all over the world for employees who have deep system knowledge and desire to travel

    — You will rapidly gain vast knowledge of:

    a wide variety of software applications and other components (Docker, Cassandra, MySQL, Elastic) across companies in telecommunication industry

    — Managing expectations of business customers and vise escalation to keep the situation under control

     

    About company:

    PortaOne is a software developer for communication service providers. We help telcos develop and provide new communication services (IPTV, MVNO/LTE core and another) in places where they didn’t exist before or were inaccessible due to cost. Our products are a unique combination of commercial software (high-quality support, detailed documentation, etc.) while completely open to customers (open-source code, specific tools to support client-created modifications). If using a metaphor, we provide reliable hi-tech vans for communications industries’ Wild West pioneers.

    The company was founded in 2001 — and now our staff consists of nearly 250 people. We have 480+ clients (Vodafone, Ziggo, TRavelSIM) in more than 90 countries on all five continents. The demand for our products has been growing for over two decades, and the pandemic even boosted it. So if you look for a challenging job with a highly demanded product and a stable income, PortaOne is the right place!

    More information about the company can be found on our website portaone.com.

    More
  • · 276 views · 37 applications · 18d

    Customer Support Manager/Account Manager

    Full Remote · Worldwide · 1 year of experience · Advanced/Fluent
    Join Our Team at PUSHIT! Position: Customer Support Manager/Account Manager Location: Remote About Us: Are you passionate about sports and technology? Tired of missing important moments in your games because no one recorded them? Say goodbye to FOMO...

    Join Our Team at PUSHIT! 🌟

    Position: Customer Support Manager/Account Manager
    Location: Remote
     

    About Us:

    Are you passionate about sports and technology? Tired of missing important moments in your games because no one recorded them? Say goodbye to FOMO and hello to PUSHIT! Our innovative platform captures all the highlights from your sports games, ensuring you never miss a moment. We’re on a mission to change the way amateur players experience their games, and we need you to help us!

    Check out our Website, IG and YouTube *pushitreplays accounts to see how PUSHIT works.
     

    What You'll Do:

    As a Customer Support Manager/Account Manager, you will be building the customer service and technical support structure for PUSHIT. You will work closely with the CEO, helping to shape and optimize the support experience for our customers and users. In this role, you will not only handle day-to-day support tasks but also get involved in multiple aspects of the company's operations. You'll have the chance to see the bigger picture and make a real impact on the overall business.
     

    Responsibilities:

    • Provide excellent technical support to customers and users of PUSHIT.
    • Assist clients with the remote integration of our system.
    • Respond promptly to customers' inquiries, while learning their needs and documenting them.
    • Create a new support process and CS content.
    • Collaborate with the team to enhance user experience and address any challenges.
       

    Requirements:

    • Fluent in English and Spanish (mandatory).
    • Minimum of 1 year of experience in a similar role (technical support, customer success, account management, sales).
    • Strong communication and interpersonal skills.
    • Patient and service-oriented.
    • Ability to work independently in a remote environment.
    • Passion for technology and improving processes. 
    • A plus if you have experience with CRM and other service tools/apps.
    • A plus if you have experience working with hardware-software combined companies.

    Why Work with Us?

    • Startup Culture: Be a part of an exciting startup environment where your contributions make a real impact.
    • Growth Opportunities: As we expand, so will your role! There’s potential for career growth as we develop our product and team.
    • Remote Work: Enjoy the flexibility of working from anywhere, allowing you to balance your professional and personal life.
    • Innovative Product: Work with a cutting-edge technology that transforms the way people experience their sports activities.

    Apply now by sending your resume and a brief cover letter explaining why you’d be a great fit for PUSHIT!

    More
  • · 42 views · 2 applications · 18d

    Junior Technical Support Engineer

    Office Work · Slovakia · Product · Intermediate
    Job description, responsibilities and duties Servers.com, an international hosting provider, is looking for a Junior Support Engineer to join us due to the extension of the support team. ​All tasks are performed through corporate software without...

    Job description, responsibilities and duties

    Servers.com, an international hosting provider, is looking for a Junior Support Engineer to join us due to the extension of the support team.

    ​All tasks are performed through corporate software without physically accessing the servers.​

     

    During our cooperation, you will learn:

    • Linux basics.
    • Dell and Supermicro server maintenance.
    • Correspondence with clients.
    • Basic concepts of RAID technologies.
    • How to work with the internal automatic system.
    • Basic customization of servers for clients’ needs.

    Cooperation terms:

    • Internship and training: the program will start with one month of training, followed by two months of internship, training and internships are paid.
    • Remuneration: the level of payments is discussed individually.
    • Opportunity to practice and improve your English:after six months of our cooperation, the company will cover the costs of English lessons.
    • Comfortable conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow.
    • Excellent professional prospects for technical specialists.
    • Mentor assistance, learning modern IT technologies.
    • All necessary equipment.
    • Remote cooperation from Bratislava with the possibility to use co-working space.
    • Support of legalization in Slovakia if needed.

     

     

    Requirements for the employee

     

    Language skills

    English - Intermediate (B1) 

     

     

    More
  • · 71 views · 13 applications · 28d

    Junior Tech Support Specialist (24/7 live-chat Team)

    Full Remote · Ukraine · Product · 1 year of experience · Advanced/Fluent
    Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with...

    Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
     

    We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
     

    Working schedule - Monday-Friday

    Working hours - 11 am - 7 pm US EST (New York time zone)
     

    Primary Responsibilities

    • Understanding our banking software and apps in-depth
    • Coordinating with software technicians, technical support, and developers as needed
    • Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
    • Handling technical processes and the ability to explain such processes to less-technical people
       

    Requirements

    • Excellent written and spoken English
    • Ability to establish good working relationship with customers
    • Solid troubleshooting ability
    • Ability to learn technical skills quickly
    • In-depth learning and understanding of our mobile and online banking products
    • Coordination with developers to investigate and diagnose issues
    • Ability to manage a dynamic work load with many concurrent tasks
    • Managing, monitoring, and improving the quality of the tech support process


    As Plus

    • Experience in banking live-chat would be a huge asset
    • Experience in technical support
    • Experience with a Dialogflow
    • Experience with various mobile phone platforms, especially iOS and Android
    • Project management experience
    • Working directly with US-based customer
    • Knowledge of US banking system
       

    Our Benefits

    • Fully remote work
    • Long-term employment
    • Competitive salary 
    • Community of practice, regular knowledge sharing among colleagues
    • Internet compensation (50$ per month)
    • Friendly and easy-going international team and colleagues.

     

    More
  • · 200 views · 44 applications · 19d

    Customer Support Agent

    Full Remote · Ukraine · 0.5 years of experience · Upper-Intermediate
    Are you passionate about delivering excellent customer service while working in a dynamic, fast-paced environment? We’re looking for a Customer Support Agent to join our team and provide top-notch assistance to our users. Working schedule: Monday,...

    Are you passionate about delivering excellent customer service while working in a dynamic, fast-paced environment? We’re looking for a Customer Support Agent to join our team and provide top-notch assistance to our users.

     

    Working schedule:

    Monday, Tuesday, Wednesday - 10AM-7PM
    Thursday, Friday - 5AM-12PM
     

    Requirements:
    - Ability to understand client needs and handle the negotiation process
    - Exceptional communication and problem-solving abilities.
    - Experience in installing and setting up the themes and plugins
    - Understanding of the development processes and software lifecycle
    - Knowledge of CSS and website theme layouts
    - Familiarity with the Shopify platform (app installations, theme customizations, etc.).
    - Attentiveness to details
    - Analytical mind and problem-solving aptitude
    - Strong organizational skills
    - Strong multitasking skills to manage several conversations and tasks simultaneously.
    - Ability to remain organized and calm under pressure.

     

    We offer
    Challenging tasks, professional growth opportunities, and mentorship;
    Competitive salary (reviewed regularly);
    Paid vacation, paid sick leave;
    Health insurance;
    Comfortable office in the center of Lviv;
    Cool team and corporate events.

     

    Responsibilities
    - Manage support tickets - help customers solve their issues.
    - Ask customers targeted questions to quickly understand the root of the problem.
    - Provide fast and quality support for our themes and plugins.
    - Submit, test task for fixes (from clients, or Theme bugs).
    - Cooperate with developers and other units (Project Managers, QA, - Frontend, Backend, Design, Support, etc).

    More
  • · 67 views · 0 applications · 6d

    Tracker / operations manager USA logistics Night SHIFT 3 days per week to $1250

    Office Work · Ukraine (Kyiv) · 1 year of experience · Upper-Intermediate
    Responsibilities: - Oversight of the initiation and completion of logistic processes in CRM. - Coordination: Interaction with various logistic contractors and internal departments to ensure efficient and timely delivery of goods. - Driver support:...

    Responsibilities:

    - Oversight of the initiation and completion of logistic processes in CRM.

    - Coordination: Interaction with various logistic contractors and internal departments to ensure efficient and timely delivery of goods.

    - Driver support: Communication with drivers to address their inquiries and issues via phone.

    - Documentation flow: Processing and archiving order and delivery information, preparing reports, and data analysis.

     

     

    Requirements:

    - Previous experience in truck transportation logistics

    - Excellent communication and organizational skills

    - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

    - Knowledge of transportation regulations and procedures

    - Proficiency in using dispatching software

    - English B2

     

    We offer:

    - Innovative work environment.

    - Night Shift  Friday-Sunday 7.00 PM to 7.00 AM.

    - Bi-weekly English classes to enhance your skills.

    - A clearly defined career path.

    - Paid sick leave.

    - Salary based on your experience and performance, % from gross and profit, no limits.

    - Comfortable office near Kyiv center.

     

    Benefits:

    - Competitive salary.

    - Shape a brand-new force in logistics.

    - Innovative culture with a positive environment.

    - Impactful role in shaping company success.

    - 15 paid vacation days to recharge and explore.

    More
  • · 74 views · 7 applications · 21d

    Network engineer (shifts) IRC250066

    Full Remote · Ukraine · 1 year of experience · Upper-Intermediate
    Description: Harmonic is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such...

    Description:

    Harmonic is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.

     

    Requirements:

    • Education: Bachelor/Master in Computer Science, Electronic Engineering, Telecommunications or equivalent;
    • Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable;
    • Hands-on experience with Linux;
    • English level – upper-intermediate;
    • Superior problem-solving, analytical and communication skills;
    • A strong understanding of IP protocols and telecommunication/cable operator networks;
    • Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain;
    • Experience with bash/python scripting;
    • Experience with Salesforce, Jira, Confluence;
    • Ability to work on flexible hours.
       

    Responsibilities:

    • Responsible for integration and support in assigned product areas to Harmonic’s regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Harmonic and associated equipment;
    • Report and track design, reliability and maintenance problems or bugs to R&D engineering groups;
    • Assist, and implement both hardware and software upgrades to the existing Harmonic customer base.
    More
  • · 190 views · 41 applications · 9d

    Trainee/Junior Customer Support to $650

    Full Remote · Worldwide · Upper-Intermediate
    We are looking for Customer Support Agents for our new project. Responsibilities: — Providing support and responding to all the customer's needs and concerns — Supporting all the channels during the shift — Maintaining constant communication with the...

    We are looking for Customer Support Agents for our new project.

     

    Responsibilities:

     

    — Providing support and responding to all the customer's needs and concerns

    — Supporting all the channels during the shift

    — Maintaining constant communication with the team to solve the customer's issues

     

    Requirements:

     

    — Prior experience in Customer Support is a plus, however not necessary. We will be glad to hear from ambitious people who are eager to learn and obtain new skills in this field.
    — Willingness to work morning (07.00 − 15.00), evening (15.00 − 23.00) and night (23.00 − 07.00) shifts is a MUST.

    — Stress resistance, ability to remain patient and sympathetic to the customer's issues.

    — English C1 or higher (both verbal and written) is a MUST

     

    We offer:

     

    — 100% remote job

    — Night shift bonuses

    — Comprehensive training during the onboarding process

    — Friendly startup atmosphere

    — Opportunity to grow as a specialist with our company

    More
  • · 45 views · 12 applications · 11d

    Key Account Manager

    Full Remote · Worldwide · 1 year of experience · Upper-Intermediate
    AIR Creators Ecosystem is one of YouTube’s biggest partners worldwide, with more than 20 billion monthly views. We work directly with YouTube, Google, Meta, and TikTok. Our goal is to make creators’ lives better and their content more successful by...

    AIR Creators Ecosystem is one of YouTube’s biggest partners worldwide, with more than 20 billion monthly views. We work directly with YouTube, Google, Meta, and TikTok. Our goal is to make creators’ lives better and their content more successful by covering all of their needs.

    With our team, you’ll get to work with top-tier creators from 44 countries, experience constant digital growth, and enjoy a creative and fun team that shares your mindset and challenging goals.

     

    About us:
    AIR Media-Tech is the ultimate space for creators. With over 30 advanced tools and expert support, we help creators grow, monetize, and safeguard their content. For over 12 years, we’ve been empowering creators to expand their reach, boost their income, and scale globally with innovative solutions tailored to their needs.

    Our Mission:
    Our mission is simple: to help creators thrive, providing innovative tools and strategic insights that fuel growth and monetization. Whether it’s finding hidden growth spots, protecting their content, or tapping into new markets, we ensure that creators' journeys are supported every step of the way. At AIR, we help creators hit their next target and unlock new levels of success.


    Responsibilities:

    • Experience in supporting partners/clients.
    • Presentation to partners of new products and services of the company that can help in the development of the creator channel. 
    • Create individual development plans for the creator channel. 
    • Support, maintenance, consultations for bloggers on new products and trends on YouTube, and advice on channel development. 
    • Assistance in solving various issues related to the YouTube platform or channel. 
    • Monitor the dynamics of channel development, key channel indicators, and analytics. 
    • Work with partner portfolio reporting. 

    Working conditions:

    • Full-time employment.
    • Remote work format.
    • Start of the working day before 10:00, with a flexible schedule

    Requirements:

    • Experience in working with clients. 
    • Ability to work with large amounts of data.
    • Ability to analyze information and make conclusions about analytics. 
    • Theoretical basic knowledge of marketing. 
    • Basic experience with social networks. 
    • Analytical skills and ability to work with tables. 
    • Ability to work with tables and formulas. 
    • English at Upper Intermediate level.

    Preferred Qualifications a plus:

    • Experience in a similar position.
    • Experience with AI.

    Company Values:

    • Exceptional expertise - striving to be the best in your field
    • Meticulous - delving deep into the client's business at the client level
    • Flexibility - accept change as an integral part of the business
    • ROI-oriented - our primary focus is affecting income growth and reducing costs, then everything else.
    • Data-driven - data-driven assumptions and decisions
    • Appreciation - feedback and recognition: the ability to notice, evaluate, encourage, note, and make adjustments.

    The Benefits: 

    • Quality health insurance.
    • Remote work and flexible schedule with work-life balance.
    • Financial compensation for language courses.
    • Corporate events for you and your family.
    • Online and offline team building for your team. 
    • Vacation leave of 18 work days.
    • Paid sick leave. 
    • Corporate library, lectures, and webinars on various topics. 
    • Opportunity to participate in volunteer and charitable projects, as well as projects to support the military. 
    • Gifts for birthdays and special occasions (weddings, Christmas, etc.)

    Do you want to be involved in outstanding projects? Send us your resume.
    If we feel you could be a good fit, we will contact you soon!

     

     

    More
  • · 80 views · 14 applications · 7d

    Technical Support Agent

    Full Remote · Countries of Europe or Ukraine · Product · 3 years of experience · Upper-Intermediate
    About the Role As a Technical Support Agent, you’ll serve as a key front line resource for customers, addressing complex technical challenges related to Roon’s ecosystem, including our software (Roon, Roon ARC, and RoonBridge) and hardware products such...

    About the Role

    As a Technical Support Agent, you’ll serve as a key front line resource for customers, addressing complex technical challenges related to Roon’s ecosystem, including our software (Roon, Roon ARC, and RoonBridge) and hardware products such as Nucleus and ROCK. Your mission is to ensure a seamless user experience by diagnosing and resolving problems, empowering customers with knowledge about Roon’s advanced capabilities, and exemplifying our commitment to technical excellence.

    What You Will Do

    - Diagnose and resolve technical issues across Roon’s ecosystem, including the Roon, Roon ARC, RoonBridge software and hardware products like Nucleus and ROCK.
    - Provide expert guidance to customers through Discourse forums, Zoho, and other support channels.
    - Assist users in troubleshooting issues with their audio setups, including resolving problems with third-party devices and systems integrated with Roon.

    - Efficiently address network-related problems using an understanding of networking concepts, protocols, and diagnostic tools.
    - Collaborate with engineering, product and quality assurance teams to escalate and resolve advanced issues.
    - Maintain and enhance internal knowledge bases and external troubleshooting guides to support customers effectively.
    - Identify trends in customer issues and provide actionable insights to improve Roon’s software, subproducts, and hardware.

    What You Need

    - Proven experience in technical support, particularly for software, hardware, or technology products.
    - Strong technical aptitude with the ability to troubleshoot complex issues across Roon’s ecosystem, ensuring seamless integration of its components within diverse network and audio environments.
    - Exceptional communication skills with the ability to explain complex technical concepts clearly and effectively.
    - Basic familiarity with terminal commands across macOS, Linux, and Windows operating systems.
    - Basic knowledge of networking concepts and troubleshooting tools for efficient resolution of network-related issues.
    - Proficiency in analyzing application, OS-level, and hardware logs to diagnose and resolve technical problems.
    - Strong organizational skills with the ability to manage multiple tasks independently.

    What is Nice to Have

    - Experience with Discourse forums, Zoho, or other similar support and customer management platforms. 
    - In-depth knowledge of high-resolution audio systems, including HiFi setups, digital file formats (e.g., FLAC, DSD, MQA), and audio signal processing (DSP)
    - Advanced understanding of networked configurations, streaming protocols (e.g. UPnP, AirPlay), and multi-room audio systems.

    What Makes You Eligible
     

    • Willingness to work remotely.
    • Upper-intermediate level of English minimum.
    • Successful completion of a background investigation.
    • Applicants are responsible for ensuring they meet all national military service obligations, as we are unable to assist with deferral or exemption processes.


     

    What We Offer
     

    • Competitive wellness benefits for each contractor and their family after a 3 month probation period.
    • 100% remote office environment.
    • An inclusive and diverse work environment that fosters and encourages career development opportunities.
    • Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.
    • Professional development opportunities.
    • Company equipment.


     



     

    More
  • · 213 views · 43 applications · 24d

    Customer Support (crypto experience is a must)

    Full Remote · Worldwide · Product · 2 years of experience · Upper-Intermediate
    MEXC is looking for a remote Customer Support Agent. If you want to become part of a global exchange, then you are precisely the person we are looking for! Why us? MEXC (www.mexc.com) is one of the world's fastest-growing digital asset exchanges by...

    MEXC is looking for a remote Customer Support Agent. If you want to become part of a global exchange, then you are precisely the person we are looking for!

     

    Why us?

    1. MEXC (www.mexc.com) is one of the world's fastest-growing digital asset exchanges by trading volume (Top 7 according to CoinMarketCap).
    2. Competitive salary + bonuses
    3. Career Advancement
    4. Various benefits and support from the company
    5. Fully remote work – you can work from anywhere!

     

    About the Role

    Responsibilities

    1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
    2. Timely feedback on the problems existing in the process, collect and sort out problems;
    3. Strong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred;
    4. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
    5. Able to adapt to shift work. / Able to adapt to long night shift work.

     

    Requirements

    1. Crypto native, strong knowledge of trading (spot, futures);
    2. Good logical thinking ability, able to judge the real needs of users;
    3. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
    4. Effectively adjust communication methods and styles according to different objects;
    5. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;
    6. Good learning ability, good at discovery and self-summarization;
    7. Have experience in providing support to customers, and the support methods include telephone, email, work order, and online chat service in crypto exchanges or in crypto projects
    8. Native Russian & Ukrainian and fluent in English
    More
  • · 108 views · 12 applications · 12d

    Customer Support Representative

    Full Remote · Ukraine · Product · 0.5 years of experience · Upper-Intermediate
    As a Customer Support Representative, you’ll be the frontline that our customers turn to when they need help. Whether it’s through chat or email, you’ll be their first point of contact — guiding them with patience, professionalism, and care. Main...

    As a Customer Support Representative, you’ll be the frontline that our customers turn to when they need help. Whether it’s through chat or email, you’ll be their first point of contact — guiding them with patience, professionalism, and care.

     

    Main responsibilities:

    - Assist customers with their inquiries and provide clear, helpful solutions.
    - Listen, analyze, and find the best way to resolve issues while ensuring follow-ups.

    – Continuously learn about our product and keep up with any updates.

    – Prioritize multiple conversations while working in a supportive and friendly team.

    – Coordinate your weekly schedule with teammates to ensure smooth daily operations.

    – Work 5 shifts per week, including 2 mandatory night shifts (or more if you choose!).

    – Being a creator of the solutions as the product is fresh and you have the great opportunity to show yourself and influence the product growth

     

    What we’re looking for:

    – You genuinely enjoy helping people thru chats/emails and making their experience seamless because you are passionate about customer support, not how to get rid of the customer asap.

    – Your ability to express yourself clearly and professionally makes a difference, having a positive, can-do attitude;

    – You don’t just identify issues; you actively work on finding solutions.

    – You can balance work and studies with ease.

    – We love people who are curious and eager to develop their skills!

    - Full English proficiency 

     

    What we offer:

    - We offer a competitive salary that matches your skills and experience.

    - Work from anywhere and keep a good work-life balance.

    - We offer courses and training compensation to keep your skills sharp.

    - Work with a supportive and creative team.

    More
  • · 63 views · 11 applications · 4d

    Key Account Manager

    Worldwide · 1 year of experience · Upper-Intermediate
    Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their...

    Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

     

    We invite to our team a responsible, self-organised, empathetic, and compelling account manager to work with Aweb´s Key Clients.

     

    Main Tasks:

    - build long-term trust relations and promote the growth of loyalty of the agency’s key clients;

    - analyse customer needs and work with them;

    - solve development tasks project most optimally;

    - coordinate the work of a team of technical specialists;

    - control the project execution terms.

     

    Necessary Hard- and Soft-skills:

    - experience of successful B2B projects support at least one year;

    - knowledge of English (spoken and written) at least Upper-Intermediate;

    - mandatory expertise in communication, conducting complex negotiations with clients;

    - the ability to quickly find answers to any questions;

    - the ability to understand the client’s needs, the ability to correctly transform his wishes into tasks;

    - notable analytical abilities;

    - the ability to accurately and clearly formulate thoughts — orally and on paper;

    - multitasking, ability to switch quickly.

    It will be an advantage:

    knowledge of the basics of Internet marketing.

     

    We offer:

    - a decent salary;

    - official employment;

    - the loyal attitude of management;

    - office in Darnytska Square or remote work.

     

    Our job offer provides:

    - the opportunity to develop and realise your potential in interesting and top-class projects;

    - an experienced mentor during the trial period;

    - regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;

    - participation in internal seminars and exchange of useful information with related departments in an informal setting with pizza and sushi;

    - corporate library and virtual repository of knowledge and experience;

    - comfortable workplace (not open space), equipped with two monitors;

    - flexible management, availability to discuss ideas and perspectives;

    - efficient team and friendly atmosphere.

     

    By joining our team, you can work with people motivated by success and involved in a common cause.

     

    To receive an invitation for an interview, we will ask you to complete a test task, the link to which you will receive in response to your feedback.

     

    See you at the interview!

    More
  • · 157 views · 21 applications · 23 May

    Client Solutions Manager

    Worldwide · 1 year of experience
    Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimization (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their...

    Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimization (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

    We invite a Client success manager with experience in digital marketing to join our team.

     

    Main Tasks:

    • communicate with clients, develop long-term and mutually beneficial relationships;
    • help clients get the best results while working with our company, analyzing their needs based on profiles (business specifics, roles, goals and expectations) and research.
    • coordinate the work of technical teams;
    • control the project execution terms and project results.

     

    Requirements:

    • mandatory expertise in communication, conducting complex negotiations with clients;
    • the ability to find answers to any questions quickly;
    • the ability to understand the client's needs, the ability to transform his wishes into tasks correctly;
    • notable analytical abilities;
    • the ability to formulate thoughts accurately and clearly - orally and in writing;
    • multitasking and the ability to switch over quickly.

    It will be an advantage:

    • knowledge of the basics of Internet marketing.

     

    We offer:

    • a decent salary;
    • official employment;
    • the loyal attitude of management;
    • remote work.

     

    Our job offer provides:

    • an experienced mentor during the trial period;
    • the opportunity to develop and realize your potential in interesting projects;
    • regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
    • participation in internal seminars and exchange of useful information with related departments in an informal setting;
    • corporate library and virtual repository of knowledge and experience.
    • flexible management, availability to discuss ideas and perspectives;
    • efficient team and friendly atmosphere.

     

    By joining our team, you can work with people motivated by success and involved in a common cause.

     

    To get a job offer, you will have to

    • Send a resume with salary expectations;
    • Complete a test task;
    • Meet with the HRD and Head of Account managers;
    • Meet with the Head of Account managers, HRD and CEO;
    • Accept our offer.

     

    See you soon!

    More
Log In or Sign Up to see all posted jobs