Jobs Customer/Technical Support

We’re looking for a Billing Support Specialist to ensure smooth payment operations, accurate refund processing, and proactive risk monitoring. In this role, you’ll be responsible for handling billing-related issues, investigating fraud signals, managing chargebacks, and monitoring transactions in real time. Your attention to detail and ability to make data-driven decisions will help minimize financial risks and maintain operational stability.
 

We are a well-coordinated team of 25+ professionals with extensive experience in delivering support, moderation, and payment operations services within the adult social discovery space.
 

What You’ll Do

• Review automated and manual refunds
• Analyze fraud alerts and ChargebackHelp signals, initiate additional refunds when needed
• Handle and analyze chargebacks (metrics, success rate)
• Monitor transactions in real time (Superset, Corefy) and work with payment providers on incident resolution
• Manage refund cases and support user retention in dispute scenarios
• Communicate with banks and payment providers regarding high-risk cases
• Perform chargeback reconciliation and investigate financial discrepancies
• Analyze high-value fraud cases
   

It’s all about you

• 1+ year of experience in Billing Support or Payments.
• Hands-on experience with refunds, payment systems, and chargebacks.
• Strong analytical skills and attention to detail.
• Experience with fraud detection and risk assessment tools is a plus.
• Ability to multitask and work with real-time data.
• Proficiency in written English (Upper Intermediate or higher) and fluent Ukrainian.
• Experience with Freshdesk or similar tools.
• Strong ownership mindset and decision-making skills.

What You Get

• Fully remote work from anywhere in the world (using your own equipment).
• Competitive salary with growth potential.
• Work schedule: 2/2 rotation. Evening shifts only: 18:00 - 02:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.
• Recognition and rewards for great results.

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Operations

PayAdmit is looking for a Fintech Support Manager to join our team!

Essential professional and personal skills:

- Working experience at the same position in Fintech 1+ years;

- Processing of incoming requests in the mode of chats and mail (b2c/b2b);

- Monitoring the work of key clients and internal services;

- Strong knowledge of fiat/crypto transaction flow

- Experience in JIRA and Confluence service would be a plus;

- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;

- English at least Intermediate.

Responsibilities:

- Handling B2C/B2B requests from partners/clients.

- Solving issues with customers’ exchanges.

- Reserve rebalancing.

- Transactional monitoring in the back office.

- Rate adjustment under the control of financial manager/team lead.

- Working with negative reviews on exchange monitoring websites.

Working conditions:

- Work schedule 10:00 - 19:00 

- Remote work;

- We provide all the necessary tools for your successful and comfortable work;

- Learning English at the expense of the company;

- Regular team building at the expense of the company;

- Ability to switch between projects and try yourself in different roles.

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

How You’ll Make an Impact

As a Technical Support Representative at Nextiva, you’ll be on the front lines of delivering exceptional customer experiences. You’re not just solving issues, you’re uncovering the “why,” guiding customers to the right solutions, and making their day easier.

As a Technical Support Representative, you will deliver Amazing Service® through high-quality technical support services by processing and resolving requests received across various communication channels; while continuously growing your skills in a fast-paced, learning environment. You’ll leverage modern tools, including AI, to work smarter, move faster, and deliver even better outcomes for customers.

What You’ll Do

• Solve What Matters: Troubleshoot customer issues across hardware, software, and networking systems, quickly identifying root causes and driving resolution
• Deliver Great Experiences: Communicate clearly and professionally to ensure every interaction is positive and productive
• Stay on the Details: Document customer interactions, issues, and resolutions with accuracy and consistency
• Keep Systems Running: Provide, maintain, and update systems to ensure optimal performance for customers; managing multiple requests simultaneously in a fast-paced, high-volume environment
• Own the Outcome: Take full ownership of customer issues, following through until resolution while meeting daily and monthly performance metrics
• Continuous Learning: Continuously build technical knowledge of Nextiva products, systems, and troubleshooting processes to provide better service. Explore new tools and ways of working to improve performance
• Work Smarter:
  • Leverage AI tools (e.g., ChatGPT, Copilot, or similar) to support daily workflows, such as summarizing customer interactions, identifying key action items, and improving response quality
  • Apply clear and structured inputs when using AI tools to generate accurate and relevant outputs; iterating and refining your approach when the responses aren't perfect (persistence is key!)

About You:

• 2+ years of customer service experience, preferably in technical support or help desk environment
• Working knowledge of PC and Mac operating systems and Microsoft Office applications; hardware and/or networking knowledge preferred
• Advanced English fluency required (spoken and written).
• Ability to work remotely in Ukraine and regularly work shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday)
• Curiosity and enthusiasm for learning new technologies
• Comfort working in fast-paced environments with evolving tools and processes

Core Competencies:

• Customer First: Patient, conscientious and professional; providing great customer experiences with a focus on accuracy
• Problem Solver: Strong troubleshooting and analytical skills with a persistent, solution-oriented mindset; able to overcome setbacks and willing to try multiple paths to reach the right solution
• Detail-Oriented: Ability to manage multiple tasks or conversations simultaneously; strong attention to detail in both technical work and documentation
• AI-Forward Mindset: Curiosity and willingness to experiment with AI & automation tools (e.g., ChatGPT, Microsoft Copilot); exposure to similar tools in a professional environment preferred
• Team-Driven: You collaborate, share knowledge, and contribute to a positive team environment

Why Nextiva?

• Impact: Join a company trusted by over a million users, helping businesses deliver better customer experiences every day
• Innovation: Be part of a team building AI-powered solutions that drive efficiency and smarter customer engagement
• Growth: Thrive in a culture focused on continuous learning, development, and career progression
• Culture: Work alongside a supportive, high-energy team committed to Amazing Service® and meaningful connections

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can do their best.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, incentives, or bonuses.

• Health 🍏 – Comprehensive medical coverage, individual limit on exclusions and dental care
• Insurance 💼– Life, disability, traumatic injuries and critical diseases
• Work-Life Balance ⚖️ – PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidays
• Wellness 🤸‍ – Employee Assistance Program and wellness initiatives
• Growth 🌱 – Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
 

Vidar Systems – український стартап у сфері акустичних технологій, який працює на стику військової оборони та безпеки. Ми розробляємо акустичні системи, які за звуком точно визначають місцезнаходження ворожих об’єктів (зокрема артилерії та дронів).

Шукаємо Tech Support, який підсилить нашу команду підтримки. Потрібен спеціаліст із базовим технічним досвідом, інженерним способом мислення та бажанням робити першокласний продукт для ЗСУ. Будемо раді бачити в команді ветеранів.

Ваші основні обов'язки:

• Обробка звернень користувачів

• Ведення звітності та фіксація звернень у базі знань

• Використання та доповнення документації

• Збір зворотного зв'язку від користувачів

Наші очікування:

• Базовий технічний досвід (обладнання, прошивка, Linux) або сильна технічна база й готовність швидко навчатись

• Досвід роботи в підтримці, сервісі або суміжній сфері

• Вміння працювати в умовах невизначеності та швидко орієнтуватись у нових ситуаціях

• Сильні навички комунікації, особливо зі складними користувачами

Буде плюсом:

• Досвід роботи у MilTech / Defense / Telecom / Hardware-компаніях

• Знання Jira або інших систем управління підтримкою

• Досвід польової роботи з клієнтами (deployment, супровід, сервісне обслуговування)

• Технічна освіта або background у QA/DevOps/Systems Engineering

Наш процес найму:

• Дзвінок-знайомство – 45 хв

• Технічна співбесіда – 90 хв

• Тестове завдання – 3-4 години

• Фінальна співбесіда – 60 хв

Що ми пропонуємо:

• Роль, яка яка має безпосередній вплив на продукт

• Заняття з англійської мови 2 рази на тиждень

• Компенсація навчання та конференцій

• Компенсація психолога

• Бронювання

IT Support & Operations Specialist — Europe

About the role

We are looking for an experienced and self-driven IT Support & Operations Specialist to build manage IT operations across our European offices.

This person will be responsible for employee devices, office IT infrastructure, user support, vendor coordination, asset management, and basic information security controls. The role requires someone located in the European Union or UK who can work independently, provide remote support to multiple locations, and travel to European offices if on-site assistance is required.

The successful candidate will not only resolve technical issues but will also build and improve a structured IT support process across the region.

Key responsibilities

User and workplace support

• Provide remote and on-site IT support to employees across European offices.
• Configure, deploy, maintain, and troubleshoot Windows and macOS laptops.
• Support office equipment, including monitors, docking stations, printers, scanners, conference room equipment, and other peripherals.
• Troubleshoot connectivity, Wi-Fi, VPN, software, account access, and hardware-related issues.
• Support employee onboarding, offboarding, and equipment replacement processes.
• Prepare devices and user accounts for new employees.
• Ensure access and company data are properly removed or secured during offboarding.
• Maintain clear communication with users and ensure support requests are resolved within agreed timelines.

Helpdesk and IT processes

• Establish and maintain a centralized helpdesk and ticket management process.
• Define request categories, priorities, escalation procedures, and response expectations.
• Create and maintain internal IT documentation, troubleshooting guides, and employee instructions.
• Identify recurring issues and implement permanent solutions instead of repeatedly resolving the same incidents.
• Track support performance, common issues, unresolved requests, and user satisfaction.
• Coordinate escalations with internal engineering teams, software providers, and external vendors.

Device and asset management

• Maintain an accurate inventory of laptops, accessories, licenses, and other IT equipment across European offices.
• Manage the complete device lifecycle, including purchasing, configuration, assignment, repair, replacement, return, and secure disposal.
• Implement and maintain device management standards using MDM or endpoint management solutions.
• Ensure devices are encrypted, updated, protected, and compliant with company security requirements.
• Manage software deployment, operating system updates, endpoint protection, and device configuration policies.
• Monitor warranty status and coordinate repairs or replacement with vendors.

Office IT infrastructure

• Support and maintain office networks, Wi-Fi, internet connectivity, printers, meeting room systems, and other local infrastructure.
• Coordinate office openings, relocations, expansions, and IT equipment installations.
• Diagnose local network and connectivity issues and work with internet providers or local contractors to resolve them.
• Maintain basic documentation for each office, including network configuration, equipment inventory, providers, contracts, and emergency contacts.
• Ensure critical office infrastructure has appropriate backup and recovery procedures where required.

Vendor and procurement management

• Identify, evaluate, and select local IT suppliers, repair services, internet providers, and other technical vendors.
• Request and compare commercial proposals.
• Coordinate equipment purchasing and service delivery.
• Monitor vendor performance, service quality, costs, contracts, and SLA compliance.
• Maintain relationships with vendors across different European countries.
• Look for opportunities to standardize equipment and reduce unnecessary costs.

Security and access management

• Apply and monitor company IT security policies across employee devices and offices.
• Ensure laptops use disk encryption, screen locking, endpoint protection, secure authentication, and current operating system updates.
• Support implementation and maintenance of multi-factor authentication, password management, VPN, and device management solutions.
• Assist with user access reviews and removal of unnecessary access.
• Help security team identify and escalate security risks, suspicious activity, lost devices, phishing attempts, and policy violations.
• Support security awareness activities and provide employees with practical guidance on secure device usage.
• Ensure company equipment and data are handled in accordance with internal policies and applicable European data protection requirements.

Required experience and skills

• 8+ years of experience in IT support, system administration, workplace IT, or a similar role.
• Practical experience supporting users across multiple offices or countries.
• Strong troubleshooting skills for Windows and macOS devices.
• Experience with Google Workspace administration.
• Experience with user onboarding, offboarding, account management, and access permissions.
• Understanding of office networks, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and basic firewall concepts.
• Experience supporting printers, meeting room equipment, and office peripherals.
• Experience with ticketing or helpdesk systems such as Jira Service Management, Zendesk, Freshservice, ServiceNow, or similar.
• Understanding of endpoint security, disk encryption, MFA, password managers, antivirus or EDR solutions, patch management, and secure device disposal.
• Experience managing IT assets, equipment procurement, and external vendors.
• Ability to document processes and create clear technical instructions.
• Strong organizational and prioritization skills.
• Ability to work independently, take ownership, and make practical decisions without constant supervision.
• Good written and spoken English.

Nice to have

• Experience establishing a helpdesk process from scratch.
• Experience managing IT operations for distributed or remote-first companies.
• Experience with identity providers and SSO solutions such as Microsoft Entra ID, Okta, Google Workspace
• Basic knowledge of Linux.
• Experience with automation using PowerShell, Bash, Python, or similar tools.
• Familiarity with ISO 27001, SOC 2, GDPR, or similar security and compliance frameworks.
• Experience with Apple Business Manager, Windows Autopilot, zero-touch device deployment, or similar technologies.
• Experience supporting office IT projects in several European countries.

Personal qualities

• Strong sense of ownership and responsibility.
• Service-oriented approach and good communication with non-technical employees.
• Ability to organize work without detailed day-to-day supervision.
• Practical and cost-conscious decision-making.
• Ability to distinguish urgent incidents from routine support requests.
• Willingness to investigate root causes and improve processes.
• Comfortable coordinating several vendors, offices, and requests simultaneously.

Location and working model

• The candidate must be based in the European Union.
• The role is primarily remote.
• Occasional travel to company offices across Europe will be required.
• The candidate must be legally authorized to work in their country of residence.
• Availability during standard European business hours is required.

Success in this role

During the first months, the successful candidate is expected to:

• Create a clear inventory of European IT equipment, vendors, systems, and office infrastructure.
• Introduce or improve the centralized helpdesk process.
• Standardize employee onboarding and offboarding procedures.
• Establish minimum device and endpoint security requirements.
• Document the IT setup and escalation contacts for every European office.
• Identify major operational and security risks and prepare an improvement plan.
• Improve visibility into IT costs, equipment lifecycle, and vendor performance.
• Reduce recurring support issues through standardization, documentation, and automation.

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its place in the niche by focusing on tech innovations like AI, unconventional approaches to users, and carefully built algorithms.

We are looking for a strong Customer Support Representative who will join and strengthen our team. Our well-coordinated team of 20+ professionals has successful experience in building and scaling products in the adult social discovery space.

What will you do?

The CS role is all about ensuring our users have the best possible experience and keeping our community safe. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

You will also work closely with our Operations, Product, and Development teams to share customer feedback and help improve the product.

What are our goals?

• Maintain high-quality customer service standards

• Support business growth and team scaling

   

You are a match if you:

• Are passionate about high-level customer service and user retention
• Can troubleshoot issues and see them through to resolution
• Are confident handling billing and account-related questions
• Communicate clearly via calls, email, and chat
• Take ownership of customer requests

• Continuously learn and improve your skills

   

What does it take to join us?

• 2+ years of experience as a Customer Support
• Strong experience in fast-paced, high-load support environments
• Advanced/Upper-Intermediate English (written and spoken)
• Proven ability to exceed KPIs and SLAs
• Ability to work with minimal supervision
• Strong multitasking and prioritization skills

• Analytical mindset and proactive problem-solving

   

Strong advantage:

• Experience in social discovery
• Experience with CRM systems (Zendesk, Freshdesk, Intercom, etc.)
• Experience handling billing or technical issues

• Sales or retention background

   

What do we offer?

• Professional growth alongside company growth
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00—15:00, Afternoon 15:00 — 23:00, Night 23:00 — 07:00
• Feedback-driven, open-minded culture
• Fair recognition of strong contributors
• Minimum bureaucracy, maximum independence

• Access to corporate library and professional development resources

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support 

About the role:

We’re looking for a Customer Support Specialist to be the first point of contact for our customers on a Salesforce-native SaaS platform. This role is about ownership: you take a ticket, you own it until it’s resolved.

This is not a software engineering role, but you’re expected to navigate the product deeply enough to solve problems independently, and know when and how to escalate with context, not just a forwarded ticket.

This is a remote position for the US market. Availability is expected between 9am and 6pm Central US time.

Responsibilities:

• Own customer support end-to-end through chat, email, and video calls from first response to resolution.
• Run onboarding sessions for new users.
• Independently troubleshoot and resolve issues before escalating; when escalation is needed, create a clear, well-documented task with context and a proposed direction.
• Maintain and improve the knowledge base and help center so recurring issues get solved faster.
• Spot patterns across tickets and flag them to product/engineering proactively — not just react one ticket at a time.

You will succeed in this role if you have:

• Fluent spoken and written English (customer-facing role) C1 or above.
• At least 3 years of experience in a Customer Support role.
• A proven example of resolving a customer problem independently without waiting for instructions, and the ability to explain your approach and the outcome.
• Experience in retail, e-commerce, or SaaS product support.
• Experience communicating with both non-technical customers and technical teams.
• Ability to navigate Salesforce confidently as an end user (opening records, locating fields, understanding the basic data structure). Administration experience is not required.
• Desire to be part of a small, fast-moving startup team.

Nice to have:

• Experience with Intercom, Zendesk, Freshdesk, or similar support platforms.
• Experience with Salesforce administration (users, roles, permission sets, basic configuration).
• Background in customer success or onboarding.
• Basic understanding of how integrations/APIs work enough to tell an integration issue from a UI side.
• Familiarity with CRM/ERP/POS systems (conceptual level).

What success looks like:

• Customers get resolutions, not just responses.
• Escalations to the team come pre-investigated, with context and a proposed solution.
• You proactively surface product issues before they become a pattern of complaints.
• The team trusts that if it’s in your queue, it’s handled.

What’s in it for you:

• 15 days of paid vacation per year.
• US Federal Holidays (11 days).
• 10 sick days per year (5 with medical certificate + 5 without).
• Remote-first — full flexibility on location.
• Direct mentorship from founders.
• Your voice matters — direct input into product decisions, not just ticket-routing.

If you’re the kind of person who loves figuring things out, takes ownership, and believes every ticket deserves a real resolution — we’d love to hear from you.

About the role

We are looking for an experienced and self-driven IT Support & Operations Specialist to manage IT operations across our European offices.

This person will be responsible for employee devices, office IT infrastructure, user support, vendor coordination, asset management, and basic information security controls. The role requires someone located in the European Union who can work independently, provide remote support to multiple locations, and travel to European offices when on-site assistance is required.

The successful candidate will not only resolve technical issues but will also build and improve a structured IT support process across the region.
 

Key responsibilities

User and workplace support

• Provide remote and on-site IT support to employees across European offices.
• Configure, deploy, maintain, and troubleshoot Windows and macOS laptops.
• Support office equipment, including monitors, docking stations, printers, scanners, conference room equipment, and other peripherals.
• Troubleshoot connectivity, Wi-Fi, VPN, software, account access, and hardware-related issues.
• Support employee onboarding, offboarding, and equipment replacement processes.
• Prepare devices and user accounts for new employees.
• Ensure access and company data are properly removed or secured during offboarding.
• Maintain clear communication with users and ensure support requests are resolved within agreed timelines.
   

Helpdesk and IT processes

• Establish and maintain a centralized helpdesk and ticket management process.
• Define request categories, priorities, escalation procedures, and response expectations.
• Create and maintain internal IT documentation, troubleshooting guides, and employee instructions.
• Identify recurring issues and implement permanent solutions instead of repeatedly resolving the same incidents.
• Track support performance, common issues, unresolved requests, and user satisfaction.
• Coordinate escalations with internal engineering teams, software providers, and external vendors.
   

Device and asset management

• Maintain an accurate inventory of laptops, accessories, licenses, and other IT equipment across European offices.
• Manage the complete device lifecycle, including purchasing, configuration, assignment, repair, replacement, return, and secure disposal.
• Implement and maintain device management standards using MDM or endpoint management solutions.
• Ensure devices are encrypted, updated, protected, and compliant with company security requirements.
• Manage software deployment, operating system updates, endpoint protection, and device configuration policies.
• Monitor warranty status and coordinate repairs or replacement with vendors.
   

Office IT infrastructure

• Support and maintain office networks, Wi-Fi, internet connectivity, printers, meeting room systems, and other local infrastructure.
• Coordinate office openings, relocations, expansions, and IT equipment installations.
• Diagnose local network and connectivity issues and work with internet providers or local contractors to resolve them.
• Maintain basic documentation for each office, including network configuration, equipment inventory, providers, contracts, and emergency contacts.
• Ensure critical office infrastructure has appropriate backup and recovery procedures where required.
   

Vendor and procurement management

• Identify, evaluate, and select local IT suppliers, repair services, internet providers, and other technical vendors.
• Request and compare commercial proposals.
• Coordinate equipment purchasing and service delivery.
• Monitor vendor performance, service quality, costs, contracts, and SLA compliance.
• Maintain relationships with vendors across different European countries.
• Look for opportunities to standardize equipment and reduce unnecessary costs.
   

Security and access management

• Apply and monitor company IT security policies across employee devices and offices.
• Ensure laptops use disk encryption, screen locking, endpoint protection, secure authentication, and current operating system updates.
• Support implementation and maintenance of multi-factor authentication, password management, VPN, and device management solutions.
• Assist with user access reviews and removal of unnecessary access.
• Help security team identify and escalate security risks, suspicious activity, lost devices, phishing attempts, and policy violations.
• Support security awareness activities and provide employees with practical guidance on secure device usage.
• Ensure company equipment and data are handled in accordance with internal policies and applicable European data protection requirements.
   

Required experience and skills

• 8+ years of experience in IT support, system administration, workplace IT, or a similar role.
• Practical experience supporting users across multiple offices or countries.
• Strong troubleshooting skills for Windows and macOS devices.
• Experience with Google Workspace administration.
• Experience with user onboarding, offboarding, account management, and access permissions.
• Understanding of office networks, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and basic firewall concepts.
• Experience supporting printers, meeting room equipment, and office peripherals.
• Experience with ticketing or helpdesk systems such as Jira Service Management, Zendesk, Freshservice, ServiceNow, or similar.
• Understanding of endpoint security, disk encryption, MFA, password managers, antivirus or EDR solutions, patch management, and secure device disposal.
• Experience managing IT assets, equipment procurement, and external vendors.
• Ability to document processes and create clear technical instructions.
• Strong organizational and prioritization skills.
• Ability to work independently, take ownership, and make practical decisions without constant supervision.
• Good written and spoken English.
   

Nice to have

• Experience establishing a helpdesk process from scratch.
• Experience managing IT operations for distributed or remote-first companies.
• Experience with identity providers and SSO solutions such as Microsoft Entra ID, Okta, Google Workspace
• Basic knowledge of Linux.
• Experience with automation using PowerShell, Bash, Python, or similar tools.
• Familiarity with ISO 27001, SOC 2, GDPR, or similar security and compliance frameworks.
• Experience with Apple Business Manager, Windows Autopilot, zero-touch device deployment, or similar technologies.
• Experience supporting office IT projects in several European countries.
   

Personal qualities

• Strong sense of ownership and responsibility.
• Service-oriented approach and good communication with non-technical employees.
• Ability to organize work without detailed day-to-day supervision.
• Practical and cost-conscious decision-making.
• Ability to distinguish urgent incidents from routine support requests.
• Willingness to investigate root causes and improve processes.
• Comfortable coordinating several vendors, offices, and requests simultaneously.
   

Location and working model

• The candidate must be based in the European Union.
• The role is primarily remote.
• Occasional travel to company offices across Europe will be required.
• The candidate must be legally authorized to work in their country of residence.
• Availability during standard European business hours is required.
   

Success in this role

During the first months, the successful candidate is expected to:

• Create a clear inventory of European IT equipment, vendors, systems, and office infrastructure.
• Introduce or improve the centralized helpdesk process.
• Standardize employee onboarding and offboarding procedures.
• Establish minimum device and endpoint security requirements.
• Document the IT setup and escalation contacts for every European office.
• Identify major operational and security risks and prepare an improvement plan.
• Improve visibility into IT costs, equipment lifecycle, and vendor performance.
• Reduce recurring support issues through standardization, documentation, and automation.

Наша команда шукає людину, яка: 

• Має досвід від 1 року у сфері клієнтської підтримки, супервайзерства або контролю якості
• Вільно володіє українською мовою — усно й письмово
• Уважна до деталей, аналітично мислить
• Вміє конструктивно доносити свою думку
• Має розуміння стандартів якості клієнтського сервісу
• Впевнено володіє Google Docs та Excel (робота з таблицями, фільтрами, базовими формулами)
• Має базове розуміння ключових метрик сервісу — CSAT, NPS: що вони означають та як впливають на якість клієнтського досвіду
• Автономно працює над своєю зоною відповідальності, при цьому також вміє працювати в команді
• Має завершену вищу освіту

Чим ви будете займатися: 

• Перевіряти якість обслуговування: дзвінки, чати, дотримання скриптів та процесів
• Виявляти помилки і перетворювати їх на розвиток: готувати персональний фідбек агенткам і агентам
• Підбивати регулярні підсумки перевірок, робити аналітику та шукати точки для покращення
• Впроваджувати якісні зміни

Ваша робота в команді Мрії:

• Повна зайнятість
• Перші два  місяці — робота в офісі (є укриття), після — гібридний графік 
• Робота над по-справжньому важливим для України проєктом
• Команда Мрії в прямому сенсі цього слова

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

Our client is a pioneer in bringing together enterprise networking and security into a single, centralized global cloud service. It is led by an industry veteran with a strong background in founding and investing in leading cybersecurity companies. Its innovative technology helped inspire an entirely new product category that was later defined by Gartner as “SASE,” a market projected to reach $28.5 billion by 2028.

Required skills:

• Strong will and aspiration in making the first step in the Networking and Information Systems Security industry.
• Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
• CCNA Certification or equivalent knowledge level.
• Familiarity with VPNs, IPSEC, security protocols, and standards.
• Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments.
• Excellent oral and written communication skills with a passion for working with customers.
• Fluent English, both written and spoken - a must
• Ability to adapt and work efficiently in a rapidly changing, dynamic environment with a willingness to manage multiple simultaneous tasks.
• Ability to work effectively and thrive in a fast-paced environment.
• Ability to work with a globally dispersed, cross-cultural team
• Team player
• Commitment is required for a minimum of 5 shifts a week as well during weekends.
• Experience working with Cloud, SaaS technology provider- Advantage.
• Previous experience as a Support Engineer (Tier 1– security companies) will be a big advantage.

Scope of work:

• Provide technical support for Cato Networks customers around the world.
• Own and manage customer issues and see problems throughout resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive and “can-do” attitude.
• Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
• Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, sales, and finance.
• Track and monitor customer status and identify both areas of concern and growth opportunities.
• Be a part of building and expanding the company’s Global Support Services.

For our client/partner, we are looking for a Customer Support Agent to join an exciting new international iGaming project targeting the LATAM market.

If you have experience supporting players with payment-related inquiries, enjoy solving complex cases, and want to join a fast-growing company at the pre-launch stage, this is an excellent opportunity to make a real impact from day one.
About the Company

Our client is an international product company entering an exciting new stage of growth with the launch of a next-generation online casino for the LATAM market.

The leadership team brings over 8 years of successful experience in the iGaming industry, combined with strong expertise across FinTech, technology, and digital products. The company is building a modern online casino platform focused on exceptional player experience, operational excellence, and sustainable growth.

Joining now means becoming part of a highly experienced international team where you’ll have the opportunity to influence processes, contribute to product launch, and grow together with the business.
About the Role

As a Customer Support Agent you will provide high-quality support to players, focusing on payment-related requests, account issues, and transaction inquiries. You will work closely with Payments, Risk, Fraud, Compliance, and Customer Support teams to ensure smooth player journeys while maintaining the highest service standards.

This role requires excellent Spanish communication skills and previous iGaming Customer Support experience.
Responsibilities

• Provide customer support via Live Chat, Email, and other communication channels.
• Handle payment-related inquiries, including deposits, withdrawals, failed transactions, and payment provider issues.
• Assist players with registration, account verification, bonuses, and general account questions.
• Resolve customer issues efficiently while maintaining high customer satisfaction.
• Escalate complex payment or fraud-related cases to Payments, Risk, Fraud, Compliance, or Technical teams.
• Follow internal SLAs, quality standards, and customer service procedures.
• Record customer interactions accurately using Help Desk systems.
• Ensure compliance with KYC, AML, Responsible Gaming, and internal security procedures.
• Participate in improving support processes and knowledge base documentation.
• Support product launch activities and contribute to continuous service improvements.

Requirements

• 2+ years of Customer Support experience within the iGaming industry.
• Previous experience handling payment-related customer inquiries.
• Strong understanding of deposits, withdrawals, payment providers, and transaction troubleshooting.
• Experience with Zendesk, Intercom, Freshdesk, LiveChat, or similar customer support platforms.
• Understanding of KYC, AML, anti-fraud, and Responsible Gaming principles.
• Excellent written communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently in a fast-paced environment.
• Availability to work flexible shifts aligned with LATAM time zones.
• Spanish – C1/C2 (mandatory).
• English – B2 or higher.

Nice to Have

• Experience supporting LATAM customers.
• Experience working with online casino products.
• Experience handling VIP player requests.
• Familiarity with Jira, Confluence, Slack, or Google Workspace.
• Experience participating in product launch or pre-launch projects.

Company Offers

• Competitive compensation with timely payments.
• Fully remote work environment.
• Flexible shift-based schedule.
• Opportunity to join an international iGaming product at the pre-launch stage.
• Direct impact on product development and customer experience.
• Career growth opportunities within a rapidly expanding company.
• Professional international team with experienced leadership.
• Fast decision-making, high ownership, and minimal bureaucracy.
• Collaborative culture built on trust, transparency, and continuous improvement.

DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations. 

Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment methods and currencies. Besides, we have a wide range of clients and collaborate with companies from diverse industries, earning the trust of large enterprises, e-wallet project owners, partner program providers, and more.

We are looking for a highly-motivated Technical Support Manager to join our professional team.

Requirements:

• Work schedule: 2 days on / 2 days off, from 8:00 AM to 8:00 PM
• Experience working with API documentation and integrations, and log analysis is a must
• 1+ year of experience in customer support within fintech or financial services 
• Strong analytical thinking and problem-solving skills
• Experience in creating, managing, and processing support tickets efficiently
• Ability to handle multiple chat conversations in a high-workload environment
• Excellent written and verbal communication skills
• English level: Upper Intermediate or higher
• Technical education will be an advantage

Responsibilities:

• Support merchants by providing updates on the status of their channels

• Analyze integration issues and identify effective solutions

• Assist merchants in using the admin panel and its functionality

• Respond quickly to incoming messages and escalate issues when necessary

• Monitor ticket statuses and ensure timely feedback to merchants

What we offer:

• The opportunity to grow with a rapidly expanding international fintech company

• Continuous learning and career development opportunities

• Interesting challenges, ownership, and real impact on the business 

• Remote-first culture and a supportive team environment

Our Mission and Vision
 

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.
 

About the Role
 

Our Customer Support team is the first point of contact for merchants and partners across the globe, delivering fast, thoughtful support when it matters most. They are the voice of our customers, working hand-in-hand with product and engineering teams to enhance experiences and keep exceptional service at the core of everything we do.
 

We’re looking for a Customer Support Agent who takes ownership of customer issues, goes the extra mile to find solutions, and helps shape the way we support our customers every day.
 

Working with us, you’ll have:

• no repetitive or routine tasks;
• the opportunity to dive into the details of the payment world;
• experience with a complex B2B fintech product;
• the chance to become a strong professional in a challenging industry.

What you’ll be doing

• handling incoming L1 support requests;
• ensuring SLA compliance and timely communication;
• providing quick, clear, and professional feedback to clients;
• monitoring recurring questions and suggesting improvements for the knowledge base.
   

What you’ll need

• Bachelor’s or Master’s degree, either completed or underway;
• strong analytical skills;
• ability to prioritize tasks and manage multiple requests simultaneously;
• English proficiency at Upper-Intermediate level or higher.
   

Nice to have

• Basic knowledge of SQL.
• Previous experience in customer support.
   

Work schedule

• 3 evening shifts (15:30–00:00) — 2 days off;
• 3 morning shifts (07:30–16:00) — 2 days off;
• 3 night shifts (23:30–08:00) — 2 days off.
   

Why Solidgate?

No internships here — we build careers. Get hands-on from day one and make a real impact.
Your work = real outcomes. Shape how global companies move money.
Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
Flex your schedule. Balance studies and work with flexible hours that fit your life.
Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.

Hiring process: Intro call with a recruiter, Interview with the team, Test task, Final interview with the CEO
 

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.
 

Tomorrow’s fintech needs your mindset. Come build it with us.
 

🫂 Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.

BlueVPS OÜ is looking for a Customer Support / Sales Team Lead in Sales Team with

Requirements:

• HOSTING COMPANY EXPERIENCE MANDATORY;
• At least 1+ years of experience as a Team Lead in hosting company or in managing a small commercial (sales) team;
• Experience in customer support position / sales in hosting company from 3 years;
• Understanding of hosting industry specifics and server hardware; 
• Attention to details, analytical thinking and proactivity;
• Intermediate English or above level of English, advanced in Ukrainian and Russian;

Responsibilities:

• Train and motivate the team to achieve sales targets;
• Improving the department’s technical proficiency;
• Quality control for the department (tickets and chats);
• Evaluate client requests to uncover bottlenecks, risks, and process gaps, and take the lead in resolving them;
• Work with data and prepare detailed sales reports;
• Hands-on involvement in complex sales cycles, especially with enterprise clients;
• Conduct regular team meetings, pipeline reviews, and provide ongoing coaching;
• Participate in industry conferences and events to increase brand awareness;

What we offer:

• Competitive salary level;
• Open collaboration team;
• Work from any place around the globe with our technical support;
• Free English language training;

About project:

BlueVPS is a young hosting Team of enthusiasts (8 years on the market) with 20+ professionals which is actively expanding in the European, U.S., and Asian markets.

An international product company is looking for an experienced VoIP Tech Support Engineer to own business-critical communication systems powering customer interactions.

You'll work with cloud telephony providers, messaging platforms, APIs and automation while ensuring high availability and reliability across all communication channels.
 

Responsibilities

• Administer cloud telephony platforms (Twilio, Vonage, Voximplant or similar)
• Configure SIP trunks, routing rules, IVR, call queues and forwarding logic
• Support voice, SMS, email and WhatsApp communication channels
• Monitor service quality, spam reputation and delivery performance
• Investigate incidents using logs and provider tools
• Build integrations using REST APIs, JSON, Webhooks and WebSockets
• Collaborate with software engineers on new communication features
• Improve operational efficiency through automation
   

Requirements

• Strong knowledge of SIP, VoIP and IP telephony
• Experience with cloud communication providers
• Understanding of call routing and telecom infrastructure
• Experience troubleshooting production systems
• Comfortable reading logs and working with APIs
• Upper-Intermediate English or higher
   

Bonus

• WhatsApp Business API
• Email infrastructure
• SQL
• AI tools
• Experience in fast-growing startups